28. DERAJAT KEPENTI NGAN BAGI PENGGUNA JASA RS
Dimensi Rata-Rata Tangible
39.55
Reliability 20.65 Responsiveness 21.05
Assurance 18.75 Empathy 23.70
29. GAMBARAN RESPONDEN BERDASARKAN JENI S KELAMI N
Jenis Kelamin
Frequency Percent
Valid Percent Cumulative
Percent Pria
67 67,0
67,0 67,0
Wanita 33
33,0 33,0
100,0 Valid
Total 100
100,0 100,0
30. GAMBARAN RESPONDEN BERDASARKAN PEKERJAAN
Pekerjaan
Frequency Percent
Valid Percent Cumulative
Percent Mahasisw
a 6
6,0 6,0
6,0 PNS
57 57,0
57,0 63,0
Peg. Swasta
17 17,0
17,0 80,0
Wiraswast a
12 12,0
12,0 92,0
Buruh 8
8,0 8,0
100,0 Valid
Total 100
100,0 100,0
31. GAMBARAN RESPONDEN BERDASARKAN PENDI DI KAN
Pendidikan
Frequency Percent
Valid Percent Cumulative
Percent SD
13 13,0
13,0 13,0
SMP 18
18,0 18,0
31,0 SMU
19 19,0
19,0 50,0
D3 18
18,0 18,0
68,0 S1
30 30,0
30,0 98,0
S2 2
2,0 2,0
100,0 Valid
Total 100
100,0 100,0
32. GAMBARAN RESPONDEN BERDASARKAN PENGHASI LAN
Penghasilan
Frequency Percent
Valid Percent Cumulative
Percent 500
Ribu 6
6,0 6,0
6,0 500 - 1
Juta 37
37,0 37,0
43,0 1 - 1,5
Juta 20
20,0 20,0
63,0 1,5 - 2
Juta 17
17,0 17,0
80,0 2 Juta
20 20,0
20,0 100,0
Valid
Total 100
100,0 100,0
33. GAMBARAN RESPONDEN BERDASARKAN KUALITAS PELAYANAN
Kualitas Pelayanan
Frequency Percent
Valid Percent Cumulative
Percent Optimal
35 35,0
35,0 35,0
Kurang Optimal
65 65,0
65,0 100,0
Valid Total
100 100,0
100,0
34. GAMBARAN RESPONDEN BERDASARKAN REPUTASI RS
Reputasi RS
Frequency Percent
Valid Percent Cumulative
Percent Baik
88 88,0
88,0 88,0
Kurang Baik
12 12,0
12,0 100,0
Valid Total
100 100,0
100,0
35. GAMBARAN RESPONDEN BERDASARKAN BI AYA
Biaya RS
Frequency Percent
Valid Percent Cumulative
Percent Murah
30 30,0
30,0 30,0
Sedang 57
57,0 57,0
87,0 Mahal
13 13,0
13,0 100,0
Valid
Total 100
100,0 100,0
36. GAMBARAN RESPONDEN BERDASARKAN RS MENERI MA KRI TI K SARAN
RS Menerima Kritik dan Saran
Frequency Percent
Valid Percent Cumulative
Percent Ya
78 78,0
78,0 78,0
Tidak 22
22,0 22,0
100,0 Valid
Total 100
100,0 100,0
37. GAMBARAN RESPONDEN BERDASARKAN HARAPAN PASI EN