t11
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 61
61,0 61,0
61,0 Netral
37 37,0
37,0 98,0
Puas 2
2,0 2,0
100,0 Valid
Total 100
100,0 100,0
B. DI MENSI RELI ABI LI TY
r1
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 68
68,0 68,0
68,0 Netral
29 29,0
29,0 97,0
Puas 3
3,0 3,0
100,0 Valid
Total 100
100,0 100,0
r2
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 41
41,0 41,0
41,0 Netral
55 55,0
55,0 96,0
Puas 4
4,0 4,0
100,0 Valid
Total 100
100,0 100,0
r3
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 60
60,0 60,0
60,0 Netral
36 36,0
36,0 96,0
Puas 4
4,0 4,0
100,0 Valid
Total 100
100,0 100,0
r4
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 53
53,0 53,0
53,0 Netral
42 42,0
42,0 95,0
Puas 5
5,0 5,0
100,0 Valid
Total 100
100,0 100,0
r5
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 50
50,0 50,0
50,0 Netral
42 42,0
42,0 92,0
Puas 8
8,0 8,0
100,0 Valid
Total 100
100,0 100,0
r6
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 96
96,0 96,0
96,0 Netral
2 2,0
2,0 98,0
Puas 2
2,0 2,0
100,0 Valid
Total 100
100,0 100,0
C. DI MENSI RESPONSI VENESS
res1
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 52
52,0 52,0
52,0 Netral
42 42,0
42,0 94,0
Puas 6
6,0 6,0
100,0 Valid
Total 100
100,0 100,0
res2
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 55
55,0 55,0
55,0 Netral
42 42,0
42,0 97,0
Puas 3
3,0 3,0
100,0 Valid
Total 100
100,0 100,0
res3
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 37
37,0 37,0
37,0 Netral
48 48,0
48,0 85,0
Puas 15
15,0 15,0
100,0 Valid
Total 100
100,0 100,0
res4
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 57
57,0 57,0
57,0 Netral
40 40,0
40,0 97,0
Puas 3
3,0 3,0
100,0 Valid
Total 100
100,0 100,0
res5
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 54
54,0 54,0
54,0 Netral
45 45,0
45,0 99,0
Puas 1
1,0 1,0
100,0 Valid
Total 100
100,0 100,0
res6
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 59
59,0 59,0
59,0 Netral
38 38,0
38,0 97,0
Puas 3
3,0 3,0
100,0 Valid
Total 100
100,0 100,0
res7
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 63
63,0 63,0
63,0 Netral
30 30,0
30,0 93,0
Puas 7
7,0 7,0
100,0 Valid
Total 100
100,0 100,0
res8
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 46
46,0 46,0
46,0 Netral
51 51,0
51,0 97,0
Puas 3
3,0 3,0
100,0 Valid
Total 100
100,0 100,0
res9
Frequency Percent
Valid Percent Cumulative
Percent Tidak
Puas 96
96,0 96,0
96,0 Netral
2 2,0
2,0 98,0
Puas 2
2,0 2,0
100,0 Valid
Total 100
100,0 100,0
D. DI MENSI ASSURANCE