7. TABULASI SI LANG ANTARA KEPUASAN DGN DI MENSI EMPATHY
Gap Gap dimensi Emphaty Crosstabulation
Gap dimensi Emphaty Tidak Puas
Netral Total
Gap Tidak
Puas 93
7 100
Total 93
7 100
8. TABULASI SI LANG ANTARA KEPUASAN DENGAN JENI S KELAMI N
Jenis Kelamin Gap Crosstabulation
Gap Tidak Puas
Total Count
67 67
Pria of Total
67,0 67,0
Count 33
33 Jenis
Kelamin Wanita
of Total 33,0
33,0 Count
100 100
Total of Total
100,0 100,0
9. TABULASI ANTARA KEPUASAN DENGAN PEKERJAAN
Pekerjaan Gap Crosstabulation
Gap Tidak Puas
Total Count
6 6
Mahasiswa of Total
6,0 6,0
Count 57
57 PNS
of Total 57,0
57,0 Count
17 17
Peg. Swasta of Total
17,0 17,0
Count 12
12 Wiraswasta
of Total 12,0
12,0 Count
8 8
Pekerjaan
Buruh of Total
8,0 8,0
Count 100
100 Total
of Total 100,0
100,0
10. TABULASI SI LANG ANTARA KEPUASAN DENGAN PENDI DI KAN
Pendidikan Gap Crosstabulation
Gap Tidak Puas
Total Count
13 13
SD of Total
13,0 13,0
Count 18
18 SMP
of Total 18,0
18,0 Count
19 19
SMU of Total
19,0 19,0
Count 18
18 D3
of Total 18,0
18,0 Count
30 30
S1 of Total
30,0 30,0
Count 2
2 Pendidika
n
S2 of Total
2,0 2,0
Count 100
100 Total
of Total 100,0
100,0
11. TABULASI SI LANG ANTARA KEPUASAN DENGAN PENGHASI LAN
Penghasilan Gap Crosstabulation
Gap Tidak Puas
Total Count
6 6
500 Ribu of Total
6,0 6,0
Count 37
37 500 - 1 Juta
of Total 37,0
37,0 Count
20 20
1 - 1,5 Juta of Total
20,0 20,0
Count 17
17 1,5 - 2 Juta
of Total 17,0
17,0 Count
20 20
Penghasilan
2 Juta of Total
20,0 20,0
Count 100
100 Total
of Total 100,0
100,0
12. DATA PENUNJANG MENGENAI PELAYANAN RS
Kualitas Pelayanan
Frequency Percent
Valid Percent Cumulative
Percent Optimal
35 35,0
35,0 35,0
Kurang Optimal
65 65,0
65,0 100,0
Valid Total
100 100,0
100,0
13. TABULASI SI LANG ANTARA KEPUASAN DENGAN PELAYANAN
Kualitas Pelayanan Gap Crosstabulation
Gap Tidak Puas
Total Count
35 35
Optimal of Total
35,0 35,0
Count 65
65 Kualitas
Pelayanan Kurang Optimal
of Total 65,0
65,0 Count
100 100
Total of Total
100,0 100,0
14. DATA PENUNJANG MENGENAI REPUTASI RS
Reputasi RS
Frequency Percent
Valid Percent Cumulative
Percent Baik
88 88,0
88,0 88,0
Kurang Baik
12 12,0
12,0 100,0
Valid Total
100 100,0
100,0
15. TABULASI SI LANG ANTARA KEPUASAN DENGAN REPUTASI RS
Kategori