fixed line telephone tarifs

124

PT Telkom Indonesia Persero Tbk To increase sales, we also use above and below the line marketing channels to promote our services to certain parties and communities. We also continue to place advertisement in printed and electronic media and implement marketing methods such as point of sales broadcasting as well as promotion and sponsorship events. In line with shifting consumer behavior and lifestyles, we have also actively developed national scale partnerships with several partners such as Intel and Bank BTN. Through the partnership, we sell bundle-based products at our partners’ sales outlets.

4. feet on the Street

Sales agents that conduct direct marketing of our products, particularly for our IndiHome products, through door-to-door sales, open table discussions, exhibitions, product demonstrations, and other similar activities.

5. authorized dealers and retail outlets

Distribution outlets for a variety of telecommunication products such as Speedy Instant cards, starter packs, prepaid SIM cards and top-up vouchers. These dealers are non-exclusive, and they receive a discount on all of the products they receive. Retail outlets also include outlets jointly operated by us, Telkomsel and PT Pos Indonesia, as well as other outlets such as banks.

6. account Manager

Manage relationships and account portfolio of large-scale corporate segment large enterprise, government, and medium-scale businesses.

7. Sales Specialist

A team formed with a high competence as well as having a deep product knowledge in order to provide appropriate and efective recommendations of solutions to corporate customers together with Account Manager.

8. tele account Management

We also provide a Tele Account Manager service to support MSME customers or prospective business customers through inbound and outbound calls for pre- sales, sales and other customer services requirements.

9. Channel partner

Serving as a reseller that helps the Enterprise Serivice Division in the sales and marketing activities to seek speciic customers requirements usually in the business district.

10. value added reseller var

A main line to manage partnership relation with communities through interaction with the community business partners either community-based segment industry or community-based territory.

11. Digital touch point

It may be either Web or Mobile Application Based Channel which are Network Marketing Channel and as a channel for the entire customer portfolio.

12. Website

Our website, www.telkom.co.id and www.telkomsel. com enables customers to access certain of our products and services. Available services include e-billing registration, collective billing registration and submission of complaints.

13. Social Media

We use social media, primarily Facebook and Twitter, to enable the customers to interact with us regarding our products and services. ServiCe to CUStoMerS As a form of implementing good corporate governance “GCG” towards customers and the public, we continue to maintain communication with our customers. We believe that eicient and proactive communication has an important role to play in the sustainability of the Company’s business, as well as to ensure above- standard quality. Service Delivery To control service delivery, in particular those related to network infrastructure, the management of SLA with the functional division in NITS becomes very crucial. The execution of a Service Level Agreement SLA with NITS is conducted by Telkom Regional with the supervision of NITS through Integrated Operational Control IOC.