Operational Definition RESEARCH METHODOLOGY

36 The anchors are: No Scale Score 1. Strongly Agree SA 5 2. Agree A 4 3. Neutral N 3 4. Disagree D 2 5. Strongly Disagree SD 1

3.6 Operational Definition

Operational definition is a process for identification of an object by distinguishing it from its background of empirical experience. In this research the operational definition refer on the variables measurement and items of each variable. Operation definition describes the definition of each variable in this research. There are four variables: job stress, organizational support, job satisfaction, and job performance. Each variables consist of items which directly used became research questions. 37 Table 3.1 Operational Definition Variable Definition Dimension Indicator Number of Item Job satisfactio n An emotional state of mind that reflects an affective reaction to the job and work situation Dipboye et al., 1994; Farkas Tetrick, 1989; Lance, 1991, Russel Price, 1988 Job itself the enthusiastic about the job felt a sense of pride in doing job 16 Items Likert’s Scale Pay feel paid a fair amount for the work has done. Feel satisfaction with chances for salary increases get a fair bonus. Recognition feel satisfaction with chances for promotion People advancing rapidly their carrier There is appreciation for those who work at the organization Supervision Supervisor do fairnes thing to employee Supervisor competent enough capable of doing his job. Bosses show the interest to the feelings of subordinates. Co-workers I enjoy working with colleagues - my colleagues. There is no quarrels and fights in the workplace. Enjoy the work with the partners 38 Job stress something that threatens our well-being and survival Lazarus Folkman, 1984. Environment al factor difficulty meeting performance standards have an excessive workload feel a little cooperation within the organization the supervisor did not give clear enough instructions 11 Items Likert’s Scale Organization al factor employee will be feel the break if was less than need easy to be angry about things that happen in the workplace often do not work well with existing equipment difficulty in creating a pleasant working atmosphere in the workplace Individual factor Family problems often interfere with job received imbalance salary in accordance with the workload very easily bored with current job right now Organizati onal support employees’ perception or judgment of how much the organization values their contribution and cares about them einsberg et all. 1986 fairness organization cares about employee opinion 7 Items Likert’s Scale Supervisor support supervisor really care about employee well-being supervisor give encouragement and spirit within worked Organization al reward and job conditions The organization would ignore any complaint from employee the organization shows very little concern for employee organization is willing to help employee if need special help assistance available from organization when employee 39 have a problem job performan ce to all behaviors involved in acccomplishing a given job, including effectiveness and outcome of each behaviours Chen. 2009 Task performance feel mastered the field of current task feel enough competencies in performing the task or command showing serious about work feel competent in carrying out duties or orders from superiors always complete the task responsibly do the work in a timely manner with satisfactory results able to make decisions in situations of sudden 12 Items Likert’s Scale Contextual performance always obey to existing regulations being polite to their superiors, colleagues, and patients feel sincere in carrying out my duties as a nurse being polite to their superiors, colleagues, and patients the interest of patients as a priority to work always try to establish good cooperation with colleagues 40

3.7 Validity, Reliability, and Normality Test