THE ENGLISH REGISTER USED BY INFORMATION TECHNOLOGY TECHNICIANS AT HI-TECH MALL SURABAYA
i
THE ENGLISH REGISTER USED BY INFORMATION
TECHNOLOGY TECHNICIANS AT HI-TECH MALL
SURABAYA
THESIS
By
Agung Prasetyo
07360125
ENGLISH DEPARTMENT
FACULTY OF TEACHER TRAINING AND EDUCATION UNIVERSITY OF MUHAMMADIYAH MALANG
(2)
ii
THE ENGLISH REGISTER USED BY INFORMATION
TECHNOLOGY TECHNICIANS AT HI-TECH MALL
SURABAYA
THESIS
This thesis is submitted to meet one of the requirements to Achieve Sarjana Degree in English Education
By
Agung Prasetyo
07360125
ENGLISH DEPARTMENT
FACULTY OF TEACHER TRAINING AND EDUCATION UNIVERSITY OF MUHAMMADIYAH MALANG
(3)
(4)
(5)
v
MOTTO AND DEDICATION
M OTTO
H AI ORAN G- ORAN G YAN G BERI M AN , JAD I KAN LAH SABAR D AN SH ALAT SEBAGAI PEN OLON GM U , SESU N GGU H N YA
ALLAH BESERTA ORAN G- ORAN G YANG SABAR ( AL- BAQARAH 1 5 3 )
DEDICATION
I would like to thank to Allah SWT that gives me a way and my family especially my mom thanks for your spiritual and material. Thanks for all my brothers, thanks your suggestions and support me until finished this thesis. And all my friend especially at English department class C, thanks your pray and support me. And novie, thanks your pray, support, book material and motivation. And then to all my Friends at UMC Pasuruan, thanks for your pray and support me. And the last, thanks for all people who love me.
(6)
vi
ACKNOW LEDGEM ENTS
In t he nam e of Allah t he Beneficent , t he M erciful, praise is just t o Allah, t he creat or t he w orld and prot ect or of all of creat ures. By Allah’s guidance t he w rit er can finish t his t hesis. Peace and Blessing alw ays be on our prophet M uham m ad SAW.
The w rit er w ould like t o express deepest grat it ude t o Dra. Erly Wahyuni, as t he first advisor and Drs. M unash Fauzie Anw ar, M M . as t he second advisor w hose pat ience, suggest ion, correct ion, and advice during t he consult at ion period com plet e t his t hesis. The w rit er feels t hat w ords w ill never enough t o acknow ledge t hem.
The w rit er’s grat it ude and appreciat ion goes t o dear m y m om (Tri Djunaedah) w ho alw ays give m ot ivat ion, spirit , support t o finish t his t hesis. His t hanks also go t o t he all m y brot hers t hanks for t heir at t ent ion, pray and support . Thanks so m uch for Novie Rahayu, you are my best friend w ho alw ays gives m e advices, support and gives m e inspirat ions
The w rit er say t hank you t o my friends especially at M uham m diyah Universit y of M alang. The w rit er say t hank you for t he people at Hi – Tech M all Surabaya because t hey w ere give perm ission and t ime t o do t his research. And last t hanks t o M y Friends at UM C Pasuruan w ho alw ays support m e t o finish t his t hesis.
M alang, July, 2012
(7)
vii
THE ENGLISH REGISTER USED BY INFORMATION TECHNOLOGY TECHNICIANS AT HI - TECH MALL SURABAYA.
ABSTRACT
People as a social creature cannot avoid interacting with other people in the world. It means that they must communicate with their society. Language is a meansof communication, including sentences that are appropriate in various situations. Sociolinguistics is a part of the language which learns about society. This means that we have capacity to produce the languages that signify certain meaning to understand or to interpret the languages produced by certain community. Register is one of the language varieties that is used based on the use or the subject matter. The English register used by “Information Technology Technicians” is much and not all people know it well. Technician is a worker in a field of technology who is proficiently (professionally) to relevant with skills and techniques,a relatively practical understanding of the theoretical principles. The technicians usually have register to communicate each others. The register is used when the technicians are working together in the workplace.
This study was conducted to know the English registers used by information technology technicians at Hi-Tech Mall Surabaya. The research design of this study was descriptive qualitative research. This research using research subject. Because of limited time, the researcher took observation from four stores, such as Perdana Computer, Gito Computer, Tan Computer and Istana Computer. And the researcher did the interview to ten technicians who had different experiences. Finally, the questionnaires distributed to seventy five technicians.
The research finding of the research was the English registers used by information technology technicians at Hi-Tech Mall was 52 words. The different names of English register showed that there were 30 Technicians who had more than one year experience used standard English registers when they working. 20 dan 15 technicians who had more than 5 years and 10 years experience had different names of English register arround 3.The last, 10 technicians who had more than 15 years experience had different names arround 5.
Key word : English Register, Information Technology, Technicians
Malang, July 2012
The Advisor I The Writer
(8)
viii
TABLE OF CONTENTS
APPROVAL ... i
LEGALIZATION ... ii
MOTTO AND DEDICATION ... iii
ACKNOWLEDGMENTS ... iv
ABSTRACT ... v
TABLE OF CONTENTS ... vi
CHAPTER I INTRODUCTION ... 1
1.1. Background of the Study ... 1
1.2. Statement of the Problems ... 5
1.3. Purpose of the Study ... 5
1.4. Scope and Limitation ... 6
1.5. The significance of the Study ... 6
1.6. The definition of Key Term ... 7
CHAPTER II REVIEW OF RELATED LITERATURE ... 9
2.1. Language ... 9
2.2. Communication ... 10
2.3. Sociolinguistics ... 12
2.4. Register ... 13
(9)
ix
2.5. Information Technology Technician ... 16
CHAPTER III RESEARCH METHODOLOGY ... 19
3.1. Research Design ... 19
3.2. Research Subject ... 19
3.3. Data Collection ... 20
3.3.1. Observation ... 20
3.3.2. Interview ... 22
3.3.3. Questionnaire ... 25
3.4. Data Analysis ... 29
CHAPTER IV RESEARCH FINDING AND DISCUSSION ... 30
4.1. Research Finding ... 30
4.1.1. The Kinds of English Registers used by Information Technology Technicians ... 30
4.1.2. The Meaning of English Register Used by Information Technology Techinicians ... 33
4.1.3. The Different names of English Register Used by Information Technology Technicians ... 38
4.2. Discussion ... 40
CHAPTER V CONCLUSION AND SUGGESTION ... 42
5.1. Conclusion ... 42
5.2. Suggestion ... 43
BIBLIOGRAPHY ... 45
(10)
x
BIBLIOGRAPHY
Anonymous. 2010. Definisi Komunikasi Menurut para Ahli.
http://harisok.blogspot.com/2011/03/definisi-komunikasi-menurut-para-ahli.html.
Anonymous. 2011. Definition of Interview.http://en.wikipedia.org/wiki/Interview. (diakses 1 september 2011).
Anonymous.2011.Definition of Technicians.
http://en.wikipedia.org/wiki/Technician. Anonymous. 2011. Variety (linguistics).
http://en.wikipedia.org/wiki/Variety_%28linguistics%29. (Diakses 23 agustus 2011).
Ary, Jacobs and Razavieh. 2002. Introduction to Research in Education Sixth Edition. USA : Wadsworth.
Baker, Linda M. 2006. Observation: a complex research method.(Ethnological methods).
http://www.accessmylibrary.com/article-1G1-151440811/observation-complex-research-method.html.
Biber, Douglas and Susan Conrad. 2009. Register, Genre, and Style. Cambridge : Cambridge University Press.
Chaer, Abdul and Agustina. 2010. Sosiolinguistik Perkenalan Awal. Jakarta: Rineka Cipta.
Gumawang, Atang. 2010. Belajar Merakit Komputer revisi ketiga. Bandung : Informatika.
Hidayatullah, Syarif. 2009. APA BAHASA ITU? Sepuluh Pengertian Bahasa Menurut Para Ahli. http://wismasastra.wordpress.com/2009/05/25/apa-bahasa-itu-sepuluh-pengertian-bahasa-menurut-para-ahli/.
Ichwanto. 2005. Study Of Register By Traditional Apple Farmers At Kecamatan Bumiaji Batu. Unpublished Thesis, Malang: Muhammadiyah University of Malang.
Kajornboon, Annabel Bhamani. 2011. Using interviews as research instruments. http://www.culi.chula.ac.th/e-Journal/bod/Annabel.pdf.
Moleong, Lexy J. 2006. Metodologi Penelitian Kualitatif Edisi Revisi. Bandung : Remaja Rosdakarya.
(11)
xi Muharram, My. 2008. Masyrakat Tutur.
http://muharrambanget.blogspot.com/2008/11/masyarakat-tutur.html. Patrick, Peter L. 1999. The Definition of Speech Community.
http://courses.essex.ac.uk/lg/lg232/SpeechComDefs.html. Prasastie, L. 2007. Language Variation.
http://prasastie.multiply.com/journal/item/32/Language_Variation_written _by_I._Prasastie?&show_interstitial=1&u=%2Fjournal%2Fitem.
Satria. 2008. Pengertian Komunikasi.
http://id.shvoong.com/social-sciences/communication-media-studies/2185291-pengertian-komunikasi/. Wardhaugh, Ronald. 2006. An Introduction to Sociolinguistics. Cambridge :
(12)
- 1 -
CHAPTER I
INTRODUCTION
This chapter presents an introduction. It discusses about the Background of the Study, Statement of the Problems, Purpose of the Study, Scope and Limitation, The Significance of the Study, and The Definition of Key Terms.
1.1 Background of the Study
Study of language is learning human being itself. Language is a communication of thoughts and feelings through a system of arbitrary signals, such as voice sounds, gestures, or written symbols. Language is a system of communication, which has a function to give information. It means that a language can establish and maintain relationship among members of society. A language is a system of arbritary verbal symbols which is used by the member of a speech community as a means communication to interact and express their ideas, feelings and thoughts (Wardhaugh in Sabilah, 2001:1). Everyone uses a language to communicate with others in order to understand each other. According to Sari (1988:132) no human language is fixed, uniform, or unvarying: all language show internal variation. The actual usage varies from group to group and speaker to speaker, in term of pronunciation of language, the choice of word and the meaning of those words, and the use of syntactic constructions.
According to R.A Hudson (1996:1) sociolinguistics is the study a language of language in relation to society. And then Trask (1999:282) states that
(13)
- 2 -
sociolinguistics is a branch of linguistics which studies the relationship between language and society. Furthermore, Chaika (1982:2) states that sociolinguistics is the study of the ways people use language in social interaction. It investigates the relationship between language and society with the goal of a better understanding of the structure of the language and how the language functions.
Now, the development of language is more complex because society consists of groups that can create new varieties of language in their communication with other. In the University of Muhammadiyah Malang, there are some language variations used by the members of organizations like “Tapak Suci”, “Photographic”, “Music Community”. And advertising field “Jurnalist Community”, Etc. “ A variation of language is the existence of observable differences in the way a language is used in speech community” (Trask, 1999:333). From the variation of language, we only take one, it is register.
Registers are sets of language items associated with discrete occupational of social groups (Wardhaugh, 2002:51). There are Surgeons, airline pilots, bank managers, motorcycle mechanics and engineer of a locomotive. It depends on the profession in order to make their communication more easy in the working area. If the register is used in public area, it will cause misunderstanding.
Technician is a worker in a field of technology who is proficient (professional) in the relevant skills and techniques, with a relatively practical understanding of the theoretical principles. For example, although audio technicians are not as learned in acoustics as acoustical engineers, they are more proficient in
(14)
- 3 -
operating sound equipment, and they will likely know more about acoustics than other studio personnel such as performers.In this year, Techinicians are more many than few years ago because the technology is more modern with advanced years. The tools of technician are modern too. Right now, many technicians workin the computer subject. And then the technician must know about software or hardware because they are connecting each other.
Hi-Tech Mall is Information Technology Mall and it is popular in Indonesia, especially, in Surabaya City. The store was built few years ago. There, many kinds of goods are sold, such as, Laptop, Hardware, Software, Digital Camera. The stores open at 10 A.M until 6 P.M, except, is Ramayana Store it open until 10 P.M. Every day is crowded with visitor who wants to buy concerning about Information Technology.
There were some studies related with the registers. In 2004, Mujiningsih had conducted the study about the registers used by Tapak Suci community of University of Muhammadiyah Malang. The result of her research showed that there were 29 registers found and used by “Tapak Suci” community in their martial arts activity. It happen when they practise the movements. In her thesis, she found that there were three reasons why the community of “Tapak Suci” organization used registers. In 2005, Ichwanto studied “the register used by Traditional Apple Farmers at Kecamatan Bumiaji Batu”. The result of her research showed that there were more than 25 registers found and used by “Traditional Apple Farmers” community.
(15)
- 4 -
In this study, the researcher is interested in analyzing the register used by “Information Technology Technicians” at Hi-Tech Mall Surabaya. Moreover most of people used a computer services like Laptop or Personal Computer to doing daily activities. In addition, Information Technology Technicians is selected as the object of analysis because some English vocabularies are used by this community year by year. Besides, English registers make easier for someone who knows and understands English.
The researcher is interested in investigate the registers used by “Information Technology Technicians” at Hi-Tech Mall Surabaya because many technicians are there. The register are same in all technicians or not. The researcher to know the kinds of English registers are used, the meaning of English register and different names of English registers used by Information Technology Technicians. Based the reason, the researcher take the title research “The English Registers Used by Information Technology at Hi-Tech Mall Surabaya”. Many people used a computer and not of them know about the language in the computer because English in computer is not same in the dictionary.
1.2 Statement of the Problems
Related to the background of study, the writer formulates statements of problem as follows :
1. What Kinds of English registers are used by Information Technology Technicians at Hi-Tech Mall Surabaya?
(16)
- 5 -
2. What are the meanings of English registers used by Information Technology Technicians at Hi-Tech Mall Surabaya?
3. What are the different names of English registers used by Information Technology Technicians at Hi-Tech Mall Surabaya?
1.3 Purpose of the Study
This study conducted in order to get the answers of the statement of problems, namely :
1. To know the kinds of English registers are used by Information Technology Technicians community at Hi-Tech Mall Surabaya.
2. To know the meaning of English registers used by Information Technology Technicians community at Hi-Tech Mall Surabaya.
3. To know the different names of English registers used by Information Technology Technicians at Hi-Tech Mall Surabaya.
1.4 Scope and Limitation
In the study, the researcher only focuses on studying English registers used by Information Technology Technicians at Hi-Tech Mall Surabaya. More specifically, this study is focused on finding out the kinds of English registers, the meaning of English registers and the different names of English register are used by Information TechnologyTechnicians at Hi-Tech Mall Surabaya. There are some Technicians each stores at Hi-Tech Mall. However, due to the limited time given and
(17)
- 6 -
some possible problems that may arise while doing this study, the researcheronly takes the English registers used by Information Technology Technicians at Hi-Tech Mall Surabaya because they communicate with others in working area more intensively than the other profession in other units.
1.5 The Significance of the Study
The result of this study is expected to give knowledge about the study of Sociolinguistics. First, for student of English Department, the writer hope to adding the information about English register and to Enrich the English vocabulary. Second, for Information Technology Teachers, this thesis can contribute adding the knowledge especially about computer. And third, for technicians, the writer hopes to other technicians can give information about computer subject. Finally, for all of people, this thesis can becomes adding information and knowledge about register especially English register used by Information Technology Technicians.
1.6 The Definition of Key Terms
The definition of key terms is important in this study to avoid misunderstanding or misperception. The researcher has formulated the terms as follows :
1. Language is a human system to communication with others.
2. Sociolinguistics is the study a language and society which has connecting
(18)
- 7 -
3. Register is a language variation based on users.
4. Technician is someone who are mastered in the electronic devices.
5. HI-TECH MALL is Popular Information Technology Mall at Surabaya where
(1)
- 2 -
sociolinguistics is a branch of linguistics which studies the relationship between language and society. Furthermore, Chaika (1982:2) states that sociolinguistics is the study of the ways people use language in social interaction. It investigates the relationship between language and society with the goal of a better understanding of the structure of the language and how the language functions.
Now, the development of language is more complex because society consists of groups that can create new varieties of language in their communication with other. In the University of Muhammadiyah Malang, there are some language variations used by the members of organizations like “Tapak Suci”, “Photographic”, “Music Community”. And advertising field “Jurnalist Community”, Etc. “ A variation of language is the existence of observable differences in the way a language is used in speech community” (Trask, 1999:333). From the variation of language, we only take one, it is register.
Registers are sets of language items associated with discrete occupational of social groups (Wardhaugh, 2002:51). There are Surgeons, airline pilots, bank managers, motorcycle mechanics and engineer of a locomotive. It depends on the profession in order to make their communication more easy in the working area. If the register is used in public area, it will cause misunderstanding.
Technician is a worker in a field of technology who is proficient (professional) in the relevant skills and techniques, with a relatively practical understanding of the theoretical principles. For example, although audio technicians are not as learned in acoustics as acoustical engineers, they are more proficient in
(2)
- 3 -
operating sound equipment, and they will likely know more about acoustics than other studio personnel such as performers.In this year, Techinicians are more many than few years ago because the technology is more modern with advanced years. The tools of technician are modern too. Right now, many technicians workin the computer subject. And then the technician must know about software or hardware because they are connecting each other.
Hi-Tech Mall is Information Technology Mall and it is popular in Indonesia, especially, in Surabaya City. The store was built few years ago. There, many kinds of goods are sold, such as, Laptop, Hardware, Software, Digital Camera. The stores open at 10 A.M until 6 P.M, except, is Ramayana Store it open until 10 P.M. Every day is crowded with visitor who wants to buy concerning about Information Technology.
There were some studies related with the registers. In 2004, Mujiningsih had conducted the study about the registers used by Tapak Suci community of University of Muhammadiyah Malang. The result of her research showed that there were 29 registers found and used by “Tapak Suci” community in their martial arts activity. It happen when they practise the movements. In her thesis, she found that there were three reasons why the community of “Tapak Suci” organization used registers. In 2005, Ichwanto studied “the register used by Traditional Apple Farmers at Kecamatan Bumiaji Batu”. The result of her research showed that there were more than 25 registers found and used by “Traditional Apple Farmers” community.
(3)
- 4 -
In this study, the researcher is interested in analyzing the register used by “Information Technology Technicians” at Hi-Tech Mall Surabaya. Moreover most of people used a computer services like Laptop or Personal Computer to doing daily activities. In addition, Information Technology Technicians is selected as the object of analysis because some English vocabularies are used by this community year by year. Besides, English registers make easier for someone who knows and understands English.
The researcher is interested in investigate the registers used by “Information Technology Technicians” at Hi-Tech Mall Surabaya because many technicians are there. The register are same in all technicians or not. The researcher to know the kinds of English registers are used, the meaning of English register and different names of English registers used by Information Technology Technicians. Based the reason, the researcher take the title research “The English Registers Used by Information Technology at Hi-Tech Mall Surabaya”. Many people used a computer and not of them know about the language in the computer because English in computer is not same in the dictionary.
1.2 Statement of the Problems
Related to the background of study, the writer formulates statements of problem as follows :
1. What Kinds of English registers are used by Information Technology Technicians at Hi-Tech Mall Surabaya?
(4)
- 5 -
2. What are the meanings of English registers used by Information Technology Technicians at Hi-Tech Mall Surabaya?
3. What are the different names of English registers used by Information Technology Technicians at Hi-Tech Mall Surabaya?
1.3 Purpose of the Study
This study conducted in order to get the answers of the statement of problems, namely :
1. To know the kinds of English registers are used by Information Technology Technicians community at Hi-Tech Mall Surabaya.
2. To know the meaning of English registers used by Information Technology Technicians community at Hi-Tech Mall Surabaya.
3. To know the different names of English registers used by Information Technology Technicians at Hi-Tech Mall Surabaya.
1.4 Scope and Limitation
In the study, the researcher only focuses on studying English registers used by Information Technology Technicians at Hi-Tech Mall Surabaya. More specifically, this study is focused on finding out the kinds of English registers, the meaning of English registers and the different names of English register are used by Information TechnologyTechnicians at Hi-Tech Mall Surabaya. There are some Technicians each stores at Hi-Tech Mall. However, due to the limited time given and
(5)
- 6 -
some possible problems that may arise while doing this study, the researcheronly takes the English registers used by Information Technology Technicians at Hi-Tech Mall Surabaya because they communicate with others in working area more intensively than the other profession in other units.
1.5 The Significance of the Study
The result of this study is expected to give knowledge about the study of Sociolinguistics. First, for student of English Department, the writer hope to adding the information about English register and to Enrich the English vocabulary. Second, for Information Technology Teachers, this thesis can contribute adding the knowledge especially about computer. And third, for technicians, the writer hopes to other technicians can give information about computer subject. Finally, for all of people, this thesis can becomes adding information and knowledge about register especially English register used by Information Technology Technicians.
1.6 The Definition of Key Terms
The definition of key terms is important in this study to avoid misunderstanding or misperception. The researcher has formulated the terms as follows :
1. Language is a human system to communication with others.
2. Sociolinguistics is the study a language and society which has connecting each others
(6)
- 7 -
3. Register is a language variation based on users.
4. Technician is someone who are mastered in the electronic devices.
5. HI-TECH MALL is Popular Information Technology Mall at Surabaya where