GAYA KEPEMIMPINAN DAN KUALITAS KEHIDUPAN KERJA TERHADAP TINGKAT TURNOVER KARYAWAN (Studi Kasus Pada PT.Ebiz Cipta Solusi)
DAFTAR ISI
ABSTRAK ......................................................................................................... i
ABSTRACT ....................................................................................................... ii
KATA PENGANTAR ....................................................................................... iii
DAFTAR ISI ...................................................................................................... vi
DAFTAR TABEL.............................................................................................. x
DAFTAR GAMBAR ......................................................................................... xii
BAB I PENDAHULUAN
1.1 Latar Belakang ................................................................................. 1
1.2 Identifikasi Masalah .......................................................................... 5
1.3 Tujuan Penelitian .............................................................................. 6
1.4 Manfaat Penelitian ............................................................................ 6
1.5 Lokasi dan Waktu Penelitian ............................................................ 7
BAB II TINJAUAN PUSTAKA
2.1 Landasan Teori .................................................................................. 8
2.1.1
Pengertian Manajemen .......................................................... 8
2.1.2
Manajemen Sumber Daya Manusia ...................................... 9
2.1.2.1 Fungsi-fungsi Manajemen Sumber Daya Manusia ... 10
2.1.3
Pengertian Kepemimpinan dan Gaya Kepemimpinan .......... 12
2.1.3.1 Syarat-syarat Kepemimpinan ................................... 13
2.1.3.2 Gaya-gaya Kepemimpinan ........................................ 14
2.1.3.3 Beberapa Teori Kepemimpinan ................................ 17
2.1.4
Pengertian Kualitas Kehidupan Kerja .................................. 20
2.1.4.1 Komponen Kualitas Kehidupan Kerja (Quality
of WorkLife) .............................................................. 21
2.1.4.2 Faktor - Faktor Kualitas Kehidupan Kerja
(Quality of Work Life) ............................................... 24
2.1.4.3 Manfaat Kualitas Kehidupan Kerja ........................... 27
2.1.5
Pengertian Intensi Turnover .................................................. 29
2.1.5.1 Jenis-Jenis Intensi Turnover Karyawan .................... 30
2.1.5.2 Faktor yang mempengaruhi Intensi Turnover
Karyawan .................................................................. 31
2.1.5.3 Pengukuran Intensi Turnover .................................... 33
2.1.5.4 Alasan Karyawan Berhenti ....................................... 34
2.1.5.5 Indikasi Terjadinya Intensi Turnover ........................ 35
2.1.5.6 Dampak Intensi Turnoverterhadap Organisasi.......... 37
2.1.6
Pengaruh Model Gaya Kepemimpinan Terhadap Intensi
Turnover ................................................................................ 37
2.1.7
Pengaruh Kualitas Kehidupan Kerja Terhdap Intensi
Turnover ................................................................................ 38
2.2 Kajian Penelitian Sebelumnya .......................................................... 39
2.3 KerangkaPemikiran ........................................................................... 43
2.4 Hipotesis ............................................................................................ 46
BAB III OBJEK DAN METODE PENELITIAN
3.1 Objek Penelitian ................................................................................ 47
3.1.1
Visi ........................................................................................ 47
3.1.2
Misi ....................................................................................... 47
3.1.3
Struktur Organisasi................................................................ 47
3.1.4
Uraian Tugas dan Jabatan ..................................................... 48
3.2 Metode Penelitian.............................................................................. 56
3.3 Populasi dan Sampel ......................................................................... 57
3.4 Jenis dan Sumber Data ...................................................................... 58
3.5 Teknik Pengumpulan Data ................................................................ 59
3.6 Operasionalisasi Variabel.................................................................. 60
3.7 Teknik Pengolahan Data ................................................................... 64
3.8 Metode Analisis Data ........................................................................ 66
3.8.1
Uji Validitas dan Reliabilitas ................................................ 66
3.8.1.1 Uji Validitas .............................................................. 66
3.8.1.2 Uji Reliabilitas .......................................................... 67
3.8.2
Uji Asumsi Klasik ................................................................. 67
3.8.2.1 Uji Normalitas .......................................................... 67
3.8.2.2 Uji Multikolonearitas ................................................ 68
3.8.2.3 Uji Heteroskedastisitas .............................................. 69
3.8.3
Koefisien Determinasi ........................................................... 69
3.8.4
Analisis Regresi .................................................................... 70
3.8.4.1 Analisis Regresi Linear Berganda (Multiple
Regression)................................................................ 70
3.8.5
Pengujian Hipotesis ............................................................... 71
3.8.5.1 Pengujian Hipotesis secara Parsial (Uji t Statistik) ... 71
3.8.5.2 Pengujian Hipotesis secara Simultan (Uji Statistik
F) ............................................................................... 73
BAB IV HASIL PENELITIAN DAN PEMBAHASAN
4.1 Profil Responden ............................................................................... 76
4.2 Analisis Deskriptif ............................................................................ 78
4.2.1
Gaya kepemimpinan.............................................................. 78
4.2.2
Kualitas kehidupan Kerja ...................................................... 82
4.2.3
Tingkat turn over ................................................................... 86
4.3 Analisis Verifikatif ............................................................................ 89
4.3.1
Uji Validitas .......................................................................... 89
4.3.2
Uji Reliabilitas ...................................................................... 91
4.4 Analisis Verifikatif ............................................................................ 92
4.4.1
Uji Asumsi Klasik ................................................................. 92
4.4.2
Analisis Koefisien Determinasi............................................. 96
4.4.3
Analisis Regresi .................................................................... 97
4.4.4
Pengujian Hipotesis ............................................................... 99
4.4.4.1 Uji Hipotesis Secara Parsial (uji t) ............................ 99
4.4.4.2 Uji Hipotesis Secara Simultan (uji F) ....................... 100
BAB V KESIMPULAN DAN SARAN
5.1 Kesimpulan.......................................................................................100
5.2 Saran .................................................................................................101
ABSTRAK ......................................................................................................... i
ABSTRACT ....................................................................................................... ii
KATA PENGANTAR ....................................................................................... iii
DAFTAR ISI ...................................................................................................... vi
DAFTAR TABEL.............................................................................................. x
DAFTAR GAMBAR ......................................................................................... xii
BAB I PENDAHULUAN
1.1 Latar Belakang ................................................................................. 1
1.2 Identifikasi Masalah .......................................................................... 5
1.3 Tujuan Penelitian .............................................................................. 6
1.4 Manfaat Penelitian ............................................................................ 6
1.5 Lokasi dan Waktu Penelitian ............................................................ 7
BAB II TINJAUAN PUSTAKA
2.1 Landasan Teori .................................................................................. 8
2.1.1
Pengertian Manajemen .......................................................... 8
2.1.2
Manajemen Sumber Daya Manusia ...................................... 9
2.1.2.1 Fungsi-fungsi Manajemen Sumber Daya Manusia ... 10
2.1.3
Pengertian Kepemimpinan dan Gaya Kepemimpinan .......... 12
2.1.3.1 Syarat-syarat Kepemimpinan ................................... 13
2.1.3.2 Gaya-gaya Kepemimpinan ........................................ 14
2.1.3.3 Beberapa Teori Kepemimpinan ................................ 17
2.1.4
Pengertian Kualitas Kehidupan Kerja .................................. 20
2.1.4.1 Komponen Kualitas Kehidupan Kerja (Quality
of WorkLife) .............................................................. 21
2.1.4.2 Faktor - Faktor Kualitas Kehidupan Kerja
(Quality of Work Life) ............................................... 24
2.1.4.3 Manfaat Kualitas Kehidupan Kerja ........................... 27
2.1.5
Pengertian Intensi Turnover .................................................. 29
2.1.5.1 Jenis-Jenis Intensi Turnover Karyawan .................... 30
2.1.5.2 Faktor yang mempengaruhi Intensi Turnover
Karyawan .................................................................. 31
2.1.5.3 Pengukuran Intensi Turnover .................................... 33
2.1.5.4 Alasan Karyawan Berhenti ....................................... 34
2.1.5.5 Indikasi Terjadinya Intensi Turnover ........................ 35
2.1.5.6 Dampak Intensi Turnoverterhadap Organisasi.......... 37
2.1.6
Pengaruh Model Gaya Kepemimpinan Terhadap Intensi
Turnover ................................................................................ 37
2.1.7
Pengaruh Kualitas Kehidupan Kerja Terhdap Intensi
Turnover ................................................................................ 38
2.2 Kajian Penelitian Sebelumnya .......................................................... 39
2.3 KerangkaPemikiran ........................................................................... 43
2.4 Hipotesis ............................................................................................ 46
BAB III OBJEK DAN METODE PENELITIAN
3.1 Objek Penelitian ................................................................................ 47
3.1.1
Visi ........................................................................................ 47
3.1.2
Misi ....................................................................................... 47
3.1.3
Struktur Organisasi................................................................ 47
3.1.4
Uraian Tugas dan Jabatan ..................................................... 48
3.2 Metode Penelitian.............................................................................. 56
3.3 Populasi dan Sampel ......................................................................... 57
3.4 Jenis dan Sumber Data ...................................................................... 58
3.5 Teknik Pengumpulan Data ................................................................ 59
3.6 Operasionalisasi Variabel.................................................................. 60
3.7 Teknik Pengolahan Data ................................................................... 64
3.8 Metode Analisis Data ........................................................................ 66
3.8.1
Uji Validitas dan Reliabilitas ................................................ 66
3.8.1.1 Uji Validitas .............................................................. 66
3.8.1.2 Uji Reliabilitas .......................................................... 67
3.8.2
Uji Asumsi Klasik ................................................................. 67
3.8.2.1 Uji Normalitas .......................................................... 67
3.8.2.2 Uji Multikolonearitas ................................................ 68
3.8.2.3 Uji Heteroskedastisitas .............................................. 69
3.8.3
Koefisien Determinasi ........................................................... 69
3.8.4
Analisis Regresi .................................................................... 70
3.8.4.1 Analisis Regresi Linear Berganda (Multiple
Regression)................................................................ 70
3.8.5
Pengujian Hipotesis ............................................................... 71
3.8.5.1 Pengujian Hipotesis secara Parsial (Uji t Statistik) ... 71
3.8.5.2 Pengujian Hipotesis secara Simultan (Uji Statistik
F) ............................................................................... 73
BAB IV HASIL PENELITIAN DAN PEMBAHASAN
4.1 Profil Responden ............................................................................... 76
4.2 Analisis Deskriptif ............................................................................ 78
4.2.1
Gaya kepemimpinan.............................................................. 78
4.2.2
Kualitas kehidupan Kerja ...................................................... 82
4.2.3
Tingkat turn over ................................................................... 86
4.3 Analisis Verifikatif ............................................................................ 89
4.3.1
Uji Validitas .......................................................................... 89
4.3.2
Uji Reliabilitas ...................................................................... 91
4.4 Analisis Verifikatif ............................................................................ 92
4.4.1
Uji Asumsi Klasik ................................................................. 92
4.4.2
Analisis Koefisien Determinasi............................................. 96
4.4.3
Analisis Regresi .................................................................... 97
4.4.4
Pengujian Hipotesis ............................................................... 99
4.4.4.1 Uji Hipotesis Secara Parsial (uji t) ............................ 99
4.4.4.2 Uji Hipotesis Secara Simultan (uji F) ....................... 100
BAB V KESIMPULAN DAN SARAN
5.1 Kesimpulan.......................................................................................100
5.2 Saran .................................................................................................101