Pengaruh System Quality, Information Quality Dan Service Quality Terhadap User Satisfaction Sap R 3 Dengan Perceived Usefulness Sebagai Variabel Moderating Di PT.Indosat Medan
DAFTAR PUSTAKA
Adalawani, A.M., 2002. Organizational Actions, Computer Attitudes and End-User
Satisfaction in A Public Organizations: A Empirical Study. Journal of End
Computing, 14 (1), 42-49.
Adams, D.A.,Nelson R.R, dan Todd, Petter, 1992. A Perceived Usefulness, Ease of Use and
Usage of Information Technology Application. MIS Quaterly, June.
Almutairi, H., dan Subramanian, G.H., 2005. An Empirical of The DeLone and McLean
Model on Kuwait Private Sector. The Journal of Computer Information System,
Spring, 45 (3), 113.
Bailey, J.E., dan Pearson, S.W., 1983. Development of A Tool Measuring and Analyzing
Computer User Satisfaction. Management Science, 29 (5), 530-545.
Bharati, P., dan Chaudury, A., 2004. An Empirical Investigation of Decision-Making
Satisfaction in Web-Based Decision Support Systems. Decision Suppport System, 37
(2), 187-197.
Chin, W.W., dan Todd, P.A., 1995. On The Use, Usefulness and Ease of Use A Structural
Equation Model in MIS Research: A Note of Caution. MIS Quaterly, June.
Chin, W.W., dan Lee, M. K. O., 2000. A Proposed Model and Measurement Instrument for
Formation of is Satisfaction: The Case of End-User Computing Satisfaction.
Proceedings of The Twenty First International Conference On Information Systems,
175-186
Chiu, C.M., Chiu, C.S., dan Chang, H.C., 2007. Examining The Integrated Influence of
Fairness and Quality on Learner’s Satisfaction and Web-Based Learning Continuance
Intention. Information System Jurnal, 17 (3), 271-287.
Clay, P.F., Dennis. A.R., dan Ko, D.G., 2005. Factors Affecting The Loyal Use of
Knowledge Management Systems. In Proceedings of the 38th Hawaii International
Conference on System Sciences (HICS 05), January 3-6, Big Island, Hawaii.
Davis, F.D., 1989. Perceived Usefulness, Perceived Ease of Use and User Acceptance of
Information Technology. MIS Quaterly, September, 319-340.
DeLone, W.H., dan Mc Lean, E.R., 1992. Information System Sucess : The Quest for The
Dependent Variable. Information System Research , March, 60-95
DeLone, W.H., dan Mc Lean, E.R., 2003. The DeLone and McLean Model of Information
Systems: A Ten-Year Update. Journal of Management Information Systems, 19 (4), 930.
DeLone, W.H., dan McLean, E.R., 2004. Measuring e-Commerce Success: Applying The
Delone & McLean. International Journal of Electronic Commerce, 9 (1), 31-47.
Devaraj, S., Fan, M., dan Kohli, R., 2002. Antecedents of B2 Channel Satisfaction and
Preference: Validating e-commerce. Information System Research, 13 (3), 316-343.
Doll, W.J., dan Torkzadeh, G, 1988. The Measurement of End User Computing Satisfcation,
MIS Quarterly, 12,(2), 59-174.
Dwivedi, K. Y., Wade, R.M., dan Schneberger, L.S., Information System Technology:
Explaining and Predicting Our Digital Society. Springer , Vol 1.
Gable, G., Sedera, D., dan Chan, T., 2003. Enterprise System Success.: A Measurement
Model. In Proceedings of the 24th International Conference on Information System
(ICIS 03), December, 14-17, Seattle, Washinghton
Garrity, E.J., Glassberg, B., Kim, J.Y., Sanders, G.L., dan Shin, S.K., 2005. An Experimental
Investigation of Web-Based Information System Success in The Context of Electronic
Commerce. Decision Support System, 39 (3), 485-503.
Guimares, T., Igbaria, M., dan Lu, M., 1992. The Determinants of DSS Success: An
Integrated Model. Decision Science. 23 (2), 409-430.
Hall, James A., 2001, Sistem Informasi Akuntansi, Edisi Pertama. Jakarta : Salemba Empat.
Halawi, L.A, McCharthy, R.V., dan Aronson J.E., 2007. An Empirical Investigation of
Knowledge-Management System’s Success. The Journal of Computer Information
System, 48 (2), 121-135.
Hsieh, J,J.P.A., dan Wang, W., 2007. Explaining Employee’s Extended Use of Complex
Information Systems. European Journal of Information Systems, 16 (3), 216-227.
Hu, P.J.H., 2003. Evaluating Teledimicine System Success: A Revised Model. In
Proceedings of the 36th Hawaii International Conference on System Sciences (HICS
05), January, 6-9, Big Island, Hawaii.
Hunton. J.E., dan Flowers, L., 1997. Information Technology in Accounting: Assessing The
Impact on Accountants and Organizations. S.C.Sutton, ed.Advances in Accounting
Information Systems. JAI Press, Greenwich, CT 3-34.
Hussein, R., Masrek, M.N., dan Kari,, N.S.A., 2008. The Utilization and Effectiveness of
Intranet: A Case Study at Selected Malaysian Organizations. Communications of the
IBIMA, 4, 200-206.
Ghozali, Imam. 2005. Aplikasi Analisis Multivariate Dengan Program SPSS. Semarang:
Badan Penerbit Universitas Diponegoro.
Irwansyah, 2003, Evaluasi Pemakai Atas Kecocokan Tugas Teknologi yang Mempengaruhi
Kinerja Individu. Thesis. Universitas Gadjah Mada.
Istianingsih dan Setyo Hari Wijanto. 2008. Pengaruh Kualitas Sistem Informasi, Kualitas
Informasi dan Perceived Usefulness Terhadap Kepuasan Pengguna Software
Akuntansi. Simposium Nasional Akuntansi IX, Pontianak.
Ives, B., Olson, M.H., dan Baraoudi, J.J., 1983. The Measurement of User Information
Satisfaction. Communication of the ACM, 26 (10), 785-793.
Jennex, M.E., dan Olfman, L., 2003. A Knowledge Management Success Model: An
Extension of DeLone and McLean’s IS Success Model. In Proceedings of the 9th
Americans Conference on Information System (AMCIS 03), August 4-6, Tampa, FL.
Keen, P.G.W., 1980. Reference Disciplines and A Cumulative Tradition. In Proceedings of
The 1 st International Conference on Information System (ICIS 80), Philadelphia, PA.
Kim, S., dan McHaney, R., 2000. Validation of End-User Computing Satisfaction Instrument
in Case Tool Environments. The Journal of Computer Information System, Vol 41,
ISS 1, 49
Kulkarni, U.R., Ravindran, S., dan Freeze, R., 2007. A Knowledge Management success
model : The Theoretical Development and Empirical Validation. Journal of
Management Information Systems, 23 (3), 309-347.
Leclercq, A., 2007. The Perceptual Evaluation of Information Systems Using The Construct
of User Satisfaction: Case Study of A Large French Group. The DATAbase for
Advances in Information Systems, 38 (2) 27-60.
Livari, J., 2005. An Empirical Test of The DeLone-McLean Model of Information System
Success. The DATA BASE for Advances in Information Sytems, 26 (2), 8-27.
Lin, H.F., 2007. Measuring Online Learning System Success: Applying The Updated DeLone
and McLean Model. Cyber Psychology and Behavior , 10 (6), 817-820.
Lin, H.F., dan Lee, G.G., 2006. Determinants of Success for Online Communities: An
Empirical Study. Behavior and Information Technology, 25 (6), 479-488.
Lubis, Ade Fatma. 2011. Metode Penelitian Akuntansi dan Format Penulisan Tesis. Medan:
USU Press.
Mao, E., dan Ambrose, P., 2004. A Theoretical and Empirical Validation of IS Success
Models in A Temporal and Quasi Volitional Technology Usage Context. In
Proceedings of the 10th Americas Conference on Information Systems (ACMIS 04),
August, 5-8., New York City, New York.
Marble, R.P., 2003. A System Implementation Study: Management Commitment to Project
Management. Information and Management, 41 (1), 111-123.
Mason, R.O., 1978. Measuring Information Output: A Communication System Approach.
Information Management, 1(5), 219-234.
Masrek, M.N., Karim, N.S.A., dan Husein, R., 2007. Investigating Corporate Intranet
Effectiveness: A Conceptual Framework. Information Management and Computer
Security, 15 (3), 168-183.
McGill, T.,Hobbs, V.,dan Klobas, J., 2003. User-Developed Applications and Informations
System Success: A Test of DeLone and McLean’s Model. Information Resources
Management Journal, 16 (1), 24-45.
McKiney, V., Yoon, K., dan Zahedi, F., 2002., The Measurement of Web-Customer
Satisfaction: An Expectation and Disconfirmation Approach. Information System
Research, 13 (3).
MeLone, N.P., 1990. A Theoretical Assessment of The User Satisfaction Construct in
Information System Research. Management Science, January
Molla. A.,dan Licker, P.S., 2001. E-Commerce Systems Success: An Attempt to Extend and
Respecify The DeLone and McLean Model of IS Success. Journal of Electronic
Commerce Research, 2 (4), 131-141.
Nelson, R.R.,Todd, P.A., dan Wixom, B.H., 2005. Atecedents of Information and System
Quality: An Empirical Examination Within Context of Data Warehousing. Journal of
Management Information Systems, 21 (4), 199-235.
Palmer, A., 2002. Website Usability, Design and Performance Metrics. Information System
Research, 13 (1), 151-167.
Parasuraman, A., Zeithaml A.V., dan Berry,L.L., 1988. SERVQUAL: A Multiple-Item Scale
for Measuring Consumer Perceptions of Service Quality. Spring 1988, Vol 64, No 1.
Pare, G.,Aubury, D., Lepanto, L., dan Sicotte, C., 2005. Evaluating Pacs Success: A
Multidimensional Model. In Proceedings of the 38nd Hawaii International Conference
on System Sciences (HICS 05), Big Island, Hawaii.
Petter, S., DeLone, W.H., McLean, R.,E., 2008. The Past, Present and Future of IS Sucess.
Journal of the Association for Information Systems, Volume 13, Spesial Isssue, 341362, May 2012.
Pitt, L.F., Watson, R.T., dan Kavan, C.B., 1995. Service Quality: A Measure of Information
System Effectiveness. MIS Quaterly, 19 (2), 173-187.
Rai, A., Lang,S.S., dan Welker, R.B., 2002. Assessing The Validity of IS Success Model: An
Empirical Test and Theoretical Analysis. Information Systems Research, 13 (1), 5069.
Raid, Moh’d Al-adaileh, 2009. An Evaluation of Information Systems Success: A User
Perspective - The Case of Jordan Telecom Group. European Journal of Scientific
Research, 37 (2), 226-239.
Romney, B., Marshall., dan Steinbart, P.J., 2006. Accounting Information System. 8 th Edition.
New Jersey: Prentice Hall.
Schaupp, L.C., Fan. W., dan Belanger, F., 2006. Determining Success for Different Website
Goals. In Proceedings of the 39th Hawaii International Conference on System
Sciences (HICS 06), Hawaii.
Seddon, P.B., 1997. A Respecification And Extension of The DeLone and McLean Model of
IS Success. Information System Research, 8 (3), 240-253.
Seddon, P.B.,dan Kiew, M.Y., 1994. A Partial Test and Development of The DeLone and
McLean’s Model of IS Success. In Proceedings of 15th International Conference on
Information Systems (ICIS 94), Vancouver.
Sedera, D., 2006. An Empirical Investigation of The Salient Characteristics of IS-Success
Models, In Proceedings of the 12 th Americas Conference on Information System
Success (AMCIS 06), Acapulco .
Sedera, D.,dan Gable, G., 2004. A Factor and Structural Equation Analysis of The Enterprise
Systems Success Measurement Model, In Proceedings of the 37th Hawaii
International Conference on System Sciences (HICS 04), Hawaii.
Sedera, D.,dan Gable, G., 2004. A Factor and Structural Equation Analysis of The Enterprise
Systems Success Measurement Model, In Proceedings of the 25th International
Conference on System Sciences (ICIS 04), Washington.
Sedera, D.,dan Gable, G., Chan, T., 2004. Knowledge Management as An Antecedent of
Enterprise System Success. In Proceedings of The 10th Americans Conference on
System Sciences (AMCIS 04), New York.
Sedera, D.,dan Gable, G., Chan, T., 2004. Measuring Enterprise System: The Importance of
A Multiple Stakeholder Perpective. In Proceedings of the 12th European Conference
on System (ECIS 04), Turku.
Shannon, C.E.,dan Weaver, W., 1949. The Mathematical Theory of Communication. Urbana:
University of Illinois Press.
Shin, B., 2003. An Exploratory Investigation of System Success Factors in Data
Warehousing, Journal of the AIS, 4, 141-170.
Tona, O.,Carlsson, S., dan Eom,S., 2012. An Empirical Test DeLone and McLean’s
Information System Success Model in A Public Organization. AIS Electronic Library
(AISEL).
Trkman, M., Trkman, P., 2009. A Wiki as Intranet-A Critical Analysis Using The Delone and
McLean Model. Online Information Review, 33 (6), 1087-1102.
Urbach, N., Smolnik, S., dan Riemp, G., 2009. A Conceptual Model for Measuring The
Effectiveness of Employee Portals. In Proceedings of the 15th Americans Conference
on Information System (AMCIS 09), San Fransicco.
Urbach, N., Smolnik, S., dan Riemp, G., 2010. Improving The Success Employee Portals: A
Causal and Performance-Based Analysis. In Proceedings of the 18th European
Conference on System (ECIS 10), Pretoria.
Velazquez, N.F.,Durcikova, A., dan Saberhawl, R., 2009. Studying Knowledge Management
System Success in System Administration. In Proceedings of the 42nd Hawaii
International Conference on System Sciences (HICS 09), Hawaii.
Wang, Y.S., 2008. Assessing E-Commerce Systems Success: A Respecifaction and
Validation of The Delone and McLean Model of IS Success. Information Systems
Journal, 18, 529-557.
Wixom, B.H., dan Todd, P.A.,2005. A Theoretical Integration of User Satisfaction and
Technology Acceptance. Information System Research, 16 (1), 85-102.
Wixom, B.H., dan Watson, H.J., 2001. An Empirical Investigation of The Factors Affecting
Data Warehousing Success. Management Information Systems Quaterly, 25 (1), 1741.
Wu , J.H., dan Wang, Y.M.,2006. Measuring KMS: A Respecifaction of The DeLone and
McLean’s Model. Information Management, 43 (6), 728-739.
Yang, Z., Cai, S.,Zhou, N., 2005. Development and Validation of An Instrument to Measure
User Perceived Service Quality of Information Presenting Web Portals. Information
Management, 42 (4), 575-589.
Zviran , M., Plskin, N., dan Levin, R., 2005. Measuring User Satisfaction and Perceived
Usefulness in The ERP Context. The Journal of Computer Information Systems,
Spring 2005, 45 (3).
http://blog.uad.ac.id/ahmad-hanif/2011/05/30/pengertian-erp-dan-perbandingan-software-erp/
http://www.erpweaver.com/index.php?option=com_content&view=article&id=66:pengenala
n-abap-bahasa-pemrograman-sistem-sap&catid=1:latest&Itemid=2
http://1425w002.blogspot.com/2012/02/perbedaan-software-erp-oracle-dan-sap.html
http://www.sap.com/index.epx
http://dedikurnia.wordpress.com/2009/07/09/apa-itu-sap/
http://sapbeoneindonesia.wordpress.com/2013/03/27/sejarah-sap/
http://id.wikipedia.org/wiki/IBM
http:// myronaldimussa.blogspot.com
http://ais.site-ym.com/
http://icis2013.aisnet.org/
http://en.wikipedia.org/wiki/SAP_R/3
http://yearrypanji.wordpress.com/2008/04/15/mathematical-theory-of-shannon-weaver/
Adalawani, A.M., 2002. Organizational Actions, Computer Attitudes and End-User
Satisfaction in A Public Organizations: A Empirical Study. Journal of End
Computing, 14 (1), 42-49.
Adams, D.A.,Nelson R.R, dan Todd, Petter, 1992. A Perceived Usefulness, Ease of Use and
Usage of Information Technology Application. MIS Quaterly, June.
Almutairi, H., dan Subramanian, G.H., 2005. An Empirical of The DeLone and McLean
Model on Kuwait Private Sector. The Journal of Computer Information System,
Spring, 45 (3), 113.
Bailey, J.E., dan Pearson, S.W., 1983. Development of A Tool Measuring and Analyzing
Computer User Satisfaction. Management Science, 29 (5), 530-545.
Bharati, P., dan Chaudury, A., 2004. An Empirical Investigation of Decision-Making
Satisfaction in Web-Based Decision Support Systems. Decision Suppport System, 37
(2), 187-197.
Chin, W.W., dan Todd, P.A., 1995. On The Use, Usefulness and Ease of Use A Structural
Equation Model in MIS Research: A Note of Caution. MIS Quaterly, June.
Chin, W.W., dan Lee, M. K. O., 2000. A Proposed Model and Measurement Instrument for
Formation of is Satisfaction: The Case of End-User Computing Satisfaction.
Proceedings of The Twenty First International Conference On Information Systems,
175-186
Chiu, C.M., Chiu, C.S., dan Chang, H.C., 2007. Examining The Integrated Influence of
Fairness and Quality on Learner’s Satisfaction and Web-Based Learning Continuance
Intention. Information System Jurnal, 17 (3), 271-287.
Clay, P.F., Dennis. A.R., dan Ko, D.G., 2005. Factors Affecting The Loyal Use of
Knowledge Management Systems. In Proceedings of the 38th Hawaii International
Conference on System Sciences (HICS 05), January 3-6, Big Island, Hawaii.
Davis, F.D., 1989. Perceived Usefulness, Perceived Ease of Use and User Acceptance of
Information Technology. MIS Quaterly, September, 319-340.
DeLone, W.H., dan Mc Lean, E.R., 1992. Information System Sucess : The Quest for The
Dependent Variable. Information System Research , March, 60-95
DeLone, W.H., dan Mc Lean, E.R., 2003. The DeLone and McLean Model of Information
Systems: A Ten-Year Update. Journal of Management Information Systems, 19 (4), 930.
DeLone, W.H., dan McLean, E.R., 2004. Measuring e-Commerce Success: Applying The
Delone & McLean. International Journal of Electronic Commerce, 9 (1), 31-47.
Devaraj, S., Fan, M., dan Kohli, R., 2002. Antecedents of B2 Channel Satisfaction and
Preference: Validating e-commerce. Information System Research, 13 (3), 316-343.
Doll, W.J., dan Torkzadeh, G, 1988. The Measurement of End User Computing Satisfcation,
MIS Quarterly, 12,(2), 59-174.
Dwivedi, K. Y., Wade, R.M., dan Schneberger, L.S., Information System Technology:
Explaining and Predicting Our Digital Society. Springer , Vol 1.
Gable, G., Sedera, D., dan Chan, T., 2003. Enterprise System Success.: A Measurement
Model. In Proceedings of the 24th International Conference on Information System
(ICIS 03), December, 14-17, Seattle, Washinghton
Garrity, E.J., Glassberg, B., Kim, J.Y., Sanders, G.L., dan Shin, S.K., 2005. An Experimental
Investigation of Web-Based Information System Success in The Context of Electronic
Commerce. Decision Support System, 39 (3), 485-503.
Guimares, T., Igbaria, M., dan Lu, M., 1992. The Determinants of DSS Success: An
Integrated Model. Decision Science. 23 (2), 409-430.
Hall, James A., 2001, Sistem Informasi Akuntansi, Edisi Pertama. Jakarta : Salemba Empat.
Halawi, L.A, McCharthy, R.V., dan Aronson J.E., 2007. An Empirical Investigation of
Knowledge-Management System’s Success. The Journal of Computer Information
System, 48 (2), 121-135.
Hsieh, J,J.P.A., dan Wang, W., 2007. Explaining Employee’s Extended Use of Complex
Information Systems. European Journal of Information Systems, 16 (3), 216-227.
Hu, P.J.H., 2003. Evaluating Teledimicine System Success: A Revised Model. In
Proceedings of the 36th Hawaii International Conference on System Sciences (HICS
05), January, 6-9, Big Island, Hawaii.
Hunton. J.E., dan Flowers, L., 1997. Information Technology in Accounting: Assessing The
Impact on Accountants and Organizations. S.C.Sutton, ed.Advances in Accounting
Information Systems. JAI Press, Greenwich, CT 3-34.
Hussein, R., Masrek, M.N., dan Kari,, N.S.A., 2008. The Utilization and Effectiveness of
Intranet: A Case Study at Selected Malaysian Organizations. Communications of the
IBIMA, 4, 200-206.
Ghozali, Imam. 2005. Aplikasi Analisis Multivariate Dengan Program SPSS. Semarang:
Badan Penerbit Universitas Diponegoro.
Irwansyah, 2003, Evaluasi Pemakai Atas Kecocokan Tugas Teknologi yang Mempengaruhi
Kinerja Individu. Thesis. Universitas Gadjah Mada.
Istianingsih dan Setyo Hari Wijanto. 2008. Pengaruh Kualitas Sistem Informasi, Kualitas
Informasi dan Perceived Usefulness Terhadap Kepuasan Pengguna Software
Akuntansi. Simposium Nasional Akuntansi IX, Pontianak.
Ives, B., Olson, M.H., dan Baraoudi, J.J., 1983. The Measurement of User Information
Satisfaction. Communication of the ACM, 26 (10), 785-793.
Jennex, M.E., dan Olfman, L., 2003. A Knowledge Management Success Model: An
Extension of DeLone and McLean’s IS Success Model. In Proceedings of the 9th
Americans Conference on Information System (AMCIS 03), August 4-6, Tampa, FL.
Keen, P.G.W., 1980. Reference Disciplines and A Cumulative Tradition. In Proceedings of
The 1 st International Conference on Information System (ICIS 80), Philadelphia, PA.
Kim, S., dan McHaney, R., 2000. Validation of End-User Computing Satisfaction Instrument
in Case Tool Environments. The Journal of Computer Information System, Vol 41,
ISS 1, 49
Kulkarni, U.R., Ravindran, S., dan Freeze, R., 2007. A Knowledge Management success
model : The Theoretical Development and Empirical Validation. Journal of
Management Information Systems, 23 (3), 309-347.
Leclercq, A., 2007. The Perceptual Evaluation of Information Systems Using The Construct
of User Satisfaction: Case Study of A Large French Group. The DATAbase for
Advances in Information Systems, 38 (2) 27-60.
Livari, J., 2005. An Empirical Test of The DeLone-McLean Model of Information System
Success. The DATA BASE for Advances in Information Sytems, 26 (2), 8-27.
Lin, H.F., 2007. Measuring Online Learning System Success: Applying The Updated DeLone
and McLean Model. Cyber Psychology and Behavior , 10 (6), 817-820.
Lin, H.F., dan Lee, G.G., 2006. Determinants of Success for Online Communities: An
Empirical Study. Behavior and Information Technology, 25 (6), 479-488.
Lubis, Ade Fatma. 2011. Metode Penelitian Akuntansi dan Format Penulisan Tesis. Medan:
USU Press.
Mao, E., dan Ambrose, P., 2004. A Theoretical and Empirical Validation of IS Success
Models in A Temporal and Quasi Volitional Technology Usage Context. In
Proceedings of the 10th Americas Conference on Information Systems (ACMIS 04),
August, 5-8., New York City, New York.
Marble, R.P., 2003. A System Implementation Study: Management Commitment to Project
Management. Information and Management, 41 (1), 111-123.
Mason, R.O., 1978. Measuring Information Output: A Communication System Approach.
Information Management, 1(5), 219-234.
Masrek, M.N., Karim, N.S.A., dan Husein, R., 2007. Investigating Corporate Intranet
Effectiveness: A Conceptual Framework. Information Management and Computer
Security, 15 (3), 168-183.
McGill, T.,Hobbs, V.,dan Klobas, J., 2003. User-Developed Applications and Informations
System Success: A Test of DeLone and McLean’s Model. Information Resources
Management Journal, 16 (1), 24-45.
McKiney, V., Yoon, K., dan Zahedi, F., 2002., The Measurement of Web-Customer
Satisfaction: An Expectation and Disconfirmation Approach. Information System
Research, 13 (3).
MeLone, N.P., 1990. A Theoretical Assessment of The User Satisfaction Construct in
Information System Research. Management Science, January
Molla. A.,dan Licker, P.S., 2001. E-Commerce Systems Success: An Attempt to Extend and
Respecify The DeLone and McLean Model of IS Success. Journal of Electronic
Commerce Research, 2 (4), 131-141.
Nelson, R.R.,Todd, P.A., dan Wixom, B.H., 2005. Atecedents of Information and System
Quality: An Empirical Examination Within Context of Data Warehousing. Journal of
Management Information Systems, 21 (4), 199-235.
Palmer, A., 2002. Website Usability, Design and Performance Metrics. Information System
Research, 13 (1), 151-167.
Parasuraman, A., Zeithaml A.V., dan Berry,L.L., 1988. SERVQUAL: A Multiple-Item Scale
for Measuring Consumer Perceptions of Service Quality. Spring 1988, Vol 64, No 1.
Pare, G.,Aubury, D., Lepanto, L., dan Sicotte, C., 2005. Evaluating Pacs Success: A
Multidimensional Model. In Proceedings of the 38nd Hawaii International Conference
on System Sciences (HICS 05), Big Island, Hawaii.
Petter, S., DeLone, W.H., McLean, R.,E., 2008. The Past, Present and Future of IS Sucess.
Journal of the Association for Information Systems, Volume 13, Spesial Isssue, 341362, May 2012.
Pitt, L.F., Watson, R.T., dan Kavan, C.B., 1995. Service Quality: A Measure of Information
System Effectiveness. MIS Quaterly, 19 (2), 173-187.
Rai, A., Lang,S.S., dan Welker, R.B., 2002. Assessing The Validity of IS Success Model: An
Empirical Test and Theoretical Analysis. Information Systems Research, 13 (1), 5069.
Raid, Moh’d Al-adaileh, 2009. An Evaluation of Information Systems Success: A User
Perspective - The Case of Jordan Telecom Group. European Journal of Scientific
Research, 37 (2), 226-239.
Romney, B., Marshall., dan Steinbart, P.J., 2006. Accounting Information System. 8 th Edition.
New Jersey: Prentice Hall.
Schaupp, L.C., Fan. W., dan Belanger, F., 2006. Determining Success for Different Website
Goals. In Proceedings of the 39th Hawaii International Conference on System
Sciences (HICS 06), Hawaii.
Seddon, P.B., 1997. A Respecification And Extension of The DeLone and McLean Model of
IS Success. Information System Research, 8 (3), 240-253.
Seddon, P.B.,dan Kiew, M.Y., 1994. A Partial Test and Development of The DeLone and
McLean’s Model of IS Success. In Proceedings of 15th International Conference on
Information Systems (ICIS 94), Vancouver.
Sedera, D., 2006. An Empirical Investigation of The Salient Characteristics of IS-Success
Models, In Proceedings of the 12 th Americas Conference on Information System
Success (AMCIS 06), Acapulco .
Sedera, D.,dan Gable, G., 2004. A Factor and Structural Equation Analysis of The Enterprise
Systems Success Measurement Model, In Proceedings of the 37th Hawaii
International Conference on System Sciences (HICS 04), Hawaii.
Sedera, D.,dan Gable, G., 2004. A Factor and Structural Equation Analysis of The Enterprise
Systems Success Measurement Model, In Proceedings of the 25th International
Conference on System Sciences (ICIS 04), Washington.
Sedera, D.,dan Gable, G., Chan, T., 2004. Knowledge Management as An Antecedent of
Enterprise System Success. In Proceedings of The 10th Americans Conference on
System Sciences (AMCIS 04), New York.
Sedera, D.,dan Gable, G., Chan, T., 2004. Measuring Enterprise System: The Importance of
A Multiple Stakeholder Perpective. In Proceedings of the 12th European Conference
on System (ECIS 04), Turku.
Shannon, C.E.,dan Weaver, W., 1949. The Mathematical Theory of Communication. Urbana:
University of Illinois Press.
Shin, B., 2003. An Exploratory Investigation of System Success Factors in Data
Warehousing, Journal of the AIS, 4, 141-170.
Tona, O.,Carlsson, S., dan Eom,S., 2012. An Empirical Test DeLone and McLean’s
Information System Success Model in A Public Organization. AIS Electronic Library
(AISEL).
Trkman, M., Trkman, P., 2009. A Wiki as Intranet-A Critical Analysis Using The Delone and
McLean Model. Online Information Review, 33 (6), 1087-1102.
Urbach, N., Smolnik, S., dan Riemp, G., 2009. A Conceptual Model for Measuring The
Effectiveness of Employee Portals. In Proceedings of the 15th Americans Conference
on Information System (AMCIS 09), San Fransicco.
Urbach, N., Smolnik, S., dan Riemp, G., 2010. Improving The Success Employee Portals: A
Causal and Performance-Based Analysis. In Proceedings of the 18th European
Conference on System (ECIS 10), Pretoria.
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