Pengaruh System Quality, Information Quality Dan Service Quality Terhadap User Satisfaction Sap R 3 Dengan Perceived Usefulness Sebagai Variabel Moderating Di PT.Indosat Medan
Lampiran 1 Jadwal Penelitian
Bulan
No
Kegiatan
1
Survey
awal,
penentuan
lokasi
penelitian
dan
pencarian
bahan
2
Penyusunan
proposal
3
Seminar
Proposal
4
Pelaksanaan
penelitian
5
Pengolahan
Data,
analisis dan
penyusunan
laporan
6
Seminar
Hasil dan
Perbaikan
Febuari
Maret
April
Mei
Juni
Juli
Agustus
September
Lampiran 2 Kuesioner Penelitian
PERMOHONAN KUESIONER PENELITIAN
Kepada Yth,
Bapak/Ibu Pegawai PT.Indosat Medan
Jalan Perintis Kemerdekaan No 39
MEDAN
Dengan Hormat,
Yang bertanda tangan di bawah ini:
Nama
: MONETARIST BUTAR BUTAR
NPM
: 117017082
Saya adalah mahasiswa Program Pascasarjana Magister Ilmu Akuntansi Universitas
Sumatera Utara. Saat ini sedang melakukan penelitian dengan judul penelitian adalah : “
PENGARUH SYSTEM QUALITY, INFORMATION QUALITY
QUALITY
DAN SERVICE
TERHADAP USER SATISFACTION SAP R/3 DENGAN PERCEIVED
USEFULNESS SEBAGAI VARIABEL MODERATING”
Saya memohon kesediaan Bapak/Ibu untuk berpartisipasi mengisi kuesioner ini. Saya
menyadari permohonon ini sedikit banyak akan mengganggu ketenangan/kegiatan Bapak/Ibu.
Saya akan menjamin kerahasiaan dari semua jawaban/opini yang telah Bapak/Ibu berikan.
Penelitian ini semata-mata hanya digunakan untuk kepentingan penyelesaian tesis saya, dan
hanya ringkasan dari analisis yang akan dipublikasikan. Atas kesediaan dan partisipasi
Bapak/Ibu untuk mengisi dan mengembalikan kuesioner ini saya mengucapkan terima kasih
sebesar-besarnya.
Hormat Saya,
(MONETARIST BUTAR BUTAR)
KUESIONER
PENGARUH SYSTEM QUALITY, INFORMATION QUALITY, SERVICE QUALITY
TERHADAP USER SATISFACTION SAP R/3 DENGAN PERCEIVED USEFULNESS
SEBAGAI MODERATING.
I.IDENDITAS RESPONDEN.
1. Nama Anda
: ___________________________________
2.Usia
: ___________________________________
3.Jenis Kelamin
: a).Pria
b).Wanita
4.Pendidikan
: a) SMA/Sederajat.
b) D1-D3.
c) S1
d) S2-S3.
e) Yang lain _______________
5. Bagian
: ________________________
6 .Jabatan
: ________________________
7.Lama bekerja
: ________________________
8.Pelatihan SAP R/3 : a) Ya, __________________ tahun.
b) Tidak.
II. Petunjuk Pengisian
1.
Sebelum menjawab
pertanyaan-pertanyaan
kuesioner dimohonkan
kepada
responden untuk terlebih dahulu mengisi identitas sesuai dengan formulir isian yang
disediakan.
2. Bacalah pertanyaan-pertanyaan secara teliti dan berikan tanda (√) pada salah satu
jawaban alternatif yang benar menurut Bapak/Ibu
3. Dimohonkan untuk tidak mencoba menganalisis pertanyaan secara intensif, dan
jawablah sesuai dengan pengalaman/pendapat anda sendiri tanpa ada paksaan dari
pihak manapun (jujur), karena tidak ada jawaban yang salah atau benar.
4. Dimohonkan untuk tidak mendiskusikan pertanyaan/jawaban kepada orang lain
Petunjuk: Berilah tanda silang atau lingkaran pada jawaban yang anda pilih.
Keterangan: SSTS
= Sangat sangat tidak setuju.
STS
= Sangat tidak setuju.
TS
= Tidak setuju.
N
= Netral.
S
= Setuju.
SS
= Sangat setuju.
SSS
= Sangat sangat setuju.
1. System Quality.
Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Kualitas
Sistem Informasi Akuntansi yang dihasilkan SAP R/3 di dalam perusahaan tempat Saudara/i
bekerja. Mohon pilih dan lingkari kolom jawaban yang Bapak/Ibu anggap paling tepat
mencerminkan persepsi Bapak/Ibu.
No
1
Pertanyaan
SAP R/3 yang saya gunakan mampu
SSTS
STS
TS
N
S
SS
SSS
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
meningkatkan kapasitas pemrosesan data
secara signifikan
2
SAP R/3 tersebut dapat dijalankan pada
komputer lain, selain komputer yang
digunakan saat ini.
3
SAP R/3 tersebut, dapat digunakan
dalam lingkungan organisasi lain tanpa
harus banyak dimodifikasi lagi.
4
SAP R/3 tersebut memiliki system
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
security sehingga pemakai yang tidak
berhak, tidak dapat mengakses data yang
terdapat didalamnya.
5
Tersedia fasilitas untuk mengkoreksi
data (fungsi help) pada SAP R/3 tersebut.
6
Kesalahan (error) yang terjadi mudah
dikoreksi dan diidentifikasi dalam SAP
R/3 tersebut.
No
Pertanyaan
SSTS
STS
TS
N
S
SS
SSS
7
Setiap bagian dari sistem informasi yang
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
cukup untuk membantu saya memahami
fungsi dari bagian tersebut.
8
Meskipun pemakai telah lama tidak
menggunakan SAP R/3 tersebut, akan
mudah menggunakannya lagi.
9
SAP R/3 tersebut mudah dipelajari oleh
orang yang baru pertama kali
menggunakannya.
10
SAP R/3 tersebut dapat digunakan untuk
berbagai perusahaan yang
karakteristiknya berbeda.
2. Information Quality
Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Kualitas
Informasi yang dihasilkan oleh SAP R/3 di perusahaan tempat Saudara/i bekerja. Mohon
pilih dan lingkari kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan
persepsi Bapak/Ibu.
No
Pertanyaan
SSTS
STS
TS
N
S
SS
SSS
1
Informasi yang dihasilkan SAP R/3
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
tersebut akurat.
2
Informasi yang dihasilkan SAP R/3
tersebut dapat dipercaya.
3
Informasi yang dihasilkan SAP R/3
tersebut tepat waktu.
4
Informasi yang dihasilkan SAP R/3
tersebut relevan.
5
Informasi yang dihasilkan SAP R/3
tersebut mudah dipahami.
6
Informasi yang dihasilkan SAP R/3
tersebut bersifat detail dan benar.
3. Service Quality
Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Kualitas
Pelayanan SAP R/3 di perusahaan tempat Bapak/Ibu bekerja. Mohon pilih dan lingkari
kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan persepsi Bapak/Ibu
No
Pertanyaan
SS
STS
TS
N
S
SS
SSS
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
TS
1
SAP R/3 merupakan alat yang selalu
up-to date
2
Fitur yang ada ditampilkan oleh SAP
R/3 sangat menarik
3
Tampilan yang ada di dalam SAP R/3
sesuai dengan yang saya butuhkan.
4
Ketika saya mengalami masalah dalam
pekerjaan, SAP R/3 dapat membantu
menyelesaikan masalah tersebut.
5
SAP R/3 dapat mengolah data secara
akurat
6
Saya percaya bahwa SAP R/3 dapat
membantu pekerjaan sehari-hari.
4. Perceived Usefulness
Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Persepsi
Kemanfaatan SAP R/3 di perusahaan tempat Bapak/Ibu bekerja. Mohon pilih dan lingkari
kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan persepsi Bapak/Ibu.
No
1
Pertanyaan
SAP R/3 yang digunakan memiliki
SSTS
STS
TS
N
S
SS
SSS
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
kecepatan yang baik.
2
SAP R/3 yang digunakan memiliki
kinerja / performance yang baik
3
SAP R/3 yang digunakan memiliki
produktifitas yang baik
4
SAP R/3 yang digunakan sudah efektif
mendukung pekerjaan
5
SAP R/3 yang digunakan mudah
digunakan
6
SAP R/3 yang digunakan bermanfaat
dalam mendukung pekerjaan anda
5. User Satisfaction
Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap kepuasan
Bapak/Ibu terhadap SAP R/3 di perusahaan tempat Bapak/Ibu bekerja. Mohon pilih dan
lingkari kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan persepsi
Bapak/Ibu.
No
Pertanyaan/Pernyataan
1
SAP R/3 yang digunakan mampu
SSTS
STS
TS
N
S
SS
SSS
1
2
3
4
5
6
7
1
2
3
4
5
6
7
memberikan informasi persis seperti
yang saya butuhkan.
2
Isi informasi yang dihasilkan SAP R/3
yang digunakan, memang saya butuhkan
3.
SAP R/3 yang digunakan mampu
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
menghasilkan laporan yang tepat seperti
yang saya butuhkan.
4.
SAP R/3 yang digunakan menghasilkan
informasi yang cukup.
5
SAP R/3 yang digunakan bersifat akurat
(program/sistemnya).
6
Saya merasa puas dengan tingkat
akurasi SAP R/3 yang digunakan
7
SAP R/3 yang digunakan mampu
memberikan informasi yang sesuai
dengan format yang dibutuhkan.
8
SAP R/3 yang digunakan mampu
menghasilkan informasi yang dipahami
secara jelas.
9
SAP R/3 yang saya gunakan bersifat
user friendly.
10
Mudah untuk menggunakan SAP R/3
tersebut
11
Saya dapat memperoleh informasi yang
saya butuhkan tepat waktu.
12
SAP R/3 yang digunakan mampu
menghasilkan informasi yang bersifat
mutakhir/up to date.
Lampiran 3 Artikel DeLone dan McLean (2004)
Artikel Jurnal yang dikumpulkan dalam DeLone dan McLean (2004)
Jurnal
Jumlah artikel yang
dikumpulkan
Information and Management
24
Journal of Management Information Systems
11
MIS Quaterly
15
European Journal of Information System Research
10
Information System Research
7
Decision Sciences
6
Omega-Internatioanal Journal of Management Science
6
Management Science
4
IEEE Journals
4
Communications of the ACM
2
IBM System Journal
1
Other journals
54
TOTAL
144
Sumber: DeLone dan McLean (2004)
Lampiran 4 Pengembangan Model DeLone dan McLean dalam berbagai bidang
Ruang lingkup IS
Data warehouse
Publikasi
Wixom dan Watson (2001), Shin (2003),
Nelson, dkk (2005), Wixom dan Todd
(2005)
Decision support system (DSS)
Bharati dan Chaudhury (2004)
E-commerce system
Molla dan Licker (2001), Delone dan
McLean (2004),Wang (2008)
E-mail system
Mao dan Ambrose (2004).
Enterprise system
Gable,dkk (2003), Sedera dan Gable (2004),
Sedera, dkk (2004), Sedera (2004), Qian dan
Bock (2005), Lian dkk, Sedera (2006)
Finance and accounting sytem
Livari (2005)
Health information system
Yusof,dkk (2006)
Intranet
Masrek,dkk (2007), Hussein,dkk (2008),
Trkman dan Trkman (2009)
Knowledge management system
Jennex dan Olfman (2003), Clay, dkk
(2005), Wu dan Wang (2006), Halawi, dkk
(2007), Kulkarni, dkk (2007), Velasquez,
dkk (2009).
Learning system
Lin (2007)
Online communities
Lin dan Lee (2006)
Picture and achiving and communication system
Pare dkk (2005)
Portal
Yang, dkk (2005), Urbach,dkk (2009),
Urbach dkk (2010)
Telemedicine system
Hu (2003)
Web-based system
Garrity,dkk (2005)
Web-sites
Schaupp,dkk (2006)
Sumber: Dwivedi, dkk (2011)
Lampiran 5 Tempat Penyelengaraan ICIS
Tempat penyelengaraan ICIS ( International Conference on Information Systems) :
2014 - Auckland, New Zealand
2013 - Milan, Italy
2012 - Orlando, FL, USA
2011 - Shanghai, China
2010 - St. Louis, MO, USA
2009 - Phoenix, Arizona
2008 - Paris, France
2007 - Montreal, Quebec, Canada
2006 - Milwaukee, Wisconsin, USA
2005 - Las Vegas, NV, USA
2004 - Washington, DC, USA
2003 - Seattle, WA, USA
2002 - Barcelona, Spain; Dec 15-18th, 2002
2001 - New Orleans, Louisiana, USA
2000 - Brisbane,Australia
1999 - Charlotte, North Carolina
1998 - Helsinki, Finland
1997 - Atlanta, Georgia
1996 - Cleveland, Ohio
1995 - Amsterdam, The Netherlands
1994 - Vancouver, British Columbia, Canada
1993 - Orlando, Florida
1992 - Dallas, Texas
1991 - New York, New York
1990 - Copenhagen, Denmark
1989 - Boston, Massachusetts
1988 - Minneapolis, Minnesota
1987 - Pittsburgh, Pennsylvania
1986 - San Diego, California
1985 - Indianapolis, Indiana
1984 - Tucson, Arizona
1983 - Houston, Texas
1982 - Ann Arbor, Michigan
1981 - Cambridge, Massachusetts
1980 - Philadelphia, Pennsylvania
Sumber: http://en.wikipedia.org/wiki/International_Conference_on_Information_Systems
Lampiran 6 Evolusi Sistem Informasi
Eras
(Timeframe)
Community
Data processing
(1940 – 1960)
Research
Success
Measure
Profile
Nascent
Practice
Technocrat
Management
reporting &
decision
support (1960 –
1980)
Research
Operational
Practice
Unobtrusive
Strategic &
personal
computing
(1980 – 1990)
Research
Sociotechnical
Practice
Detached
Success
Measures
Level of
Analysis
Stakeholders
Little to none
Not applicable
Not applicable
Technical
Quality (Speed,
Accuracy)
DecisionMaking
System Use
Cost Reduction
Minimal
Organizational
Impact
Cost Reduction
Productivity
Strategic
Alignment
Value of IT
User Needs
Technology
Acceptance
User
Satisfaction
Information
Quality
Operational
Performance
Development
Performance
System
Technical Staff
Individual
Organization
Managers
System
Organization
Users (of
Reports)
Individual
Organization
Industry
Managers
Users
System
Project
Organization
Managers
Project
Manager
Enterprise
system &
networking
(1990 – 2000)
Customer
focused (2000 –
20??)
Research
Inclusive
Team
Performance
IS Service
Quality
Net Benefits
Individual
Team
Organization
Industry
Society
Managers
Users
Industry
Partners
Practice
ProjectOriented
Strategic Value
Project Quality
Research
Customized
Customer
Impacts
Social Impacts
Project
Manager
Managers
Managers
Users
Customers
Citizens
Pratice
Rigid
Balanced
Scorecard
System
Project
Organization
Individual
Team
Organization
Industry
Society
Project
IS Function
Organiztion
Managers
Users
Sumber: Petter, dkk (2012)
Lampiran 7 Daftar Perusahaan yang memakai SAP R/3
Daftar perusahaan yang memakai SAP
Abacus Distribution Systems Indonesia, PT
AJBS Swalayan
Ajinomoto Indonesia
American Standard
Amoco Mitsui, PT
Aneka Gas Industri, PT
Anugerah Pharmindo Lestari, PT
Apac Inti Corpora, PT
Arun NGL
Astra Daihatsu Motor, PT
Astra Graphia Tbk., PT
Astra Honda Motor, PT
Astra International Tbk., PT
Astra Otoparts, PT
Bagusnusa Setia Gemilang, PT
Bakrie Kasei Corporation, PT
Bakrie Telecom
Bank Mandiri
Bank Niaga
Bank Permata
Bank Permata Cab. Bintaro Jaya
Bank Central Asia Tbk., PT
Bank Danamon
Bank Rakyat Indonesia, PT
Berlian Sistem Informasi, PT
BHP Coated Steel Indonesia
Blue Bird Group
BMW Indonesia, PT
Bukaka SingTel International
Charoen Pokphand Group Indonesia
CMNP
CNOOC SES BV
Cognis Indonesia, PT.
Combiphar, PT
Conoco Indonesia Inc.
DaimlerChrysler Indonesia, PT
Delta Djakarta, PT
Domusindo Perdana, PT
Dynamitra Tarra
Dystar Colours Indonesia, PT
Essar Dhananjaya, PT
Excelcomindo Pratama, PT
Exspan Nusantara
Federal Motor, PT
Fuchs Indonesia, PT
Garuda Indonesia, PT
Goodyear Indonesia, PT
GMF Aero Asia
Indah Kiat Pulp & Paper, PT
Indofood Sukses Makmur Tbk., PT
Indosat, PT
Infomedia
Intikeramik Alamasri, PT
Intraco Penta Tbk., PT
Jaddi Pastrisindo Gemilang, PT (D'Crepes)
Japfa Comfeed Indonesia, PT
Kao Indonesia Chemical, PT
Kao Indonesia, PT
Krakatau Steel, PT.
L'Oreal Indonesia
Mandara Medika Utama, PT
Mayora Indah, PT
Mekar Armada Jaya, PT
Mitra Integrasi Informatika, PT
Panen Lestari Internusa, PT
Pramindo Ikat Nusantara, PT.
PLN, Persero
PT ASAHIMAS CHEMICAL
PT BMI
PT DAHANA (PERSERO)
PT Dos ni roha
PT Elnusa Tbk
PT Freeport Indonesia
PT Friesland Food Indonesia
PT INCO
PT Kereta Api Indonesia
PT MAPI TBK
PT PERTAMINA
PT POS INDONESIA
PT REHAU INDONESIA.
PT REHAU INDONESIA.
PT Sinarmas
PT TRIAS
Rajawali Corporation, PT
Sari Roti
Serasi Auto Raya, PT
Sayap Mas, PT
Siemens Indonesia, PT.
Smart Corporation, PT.
STARBUCKS
South Pacific Viscose
Tempo Data System, PT
Tiara Marga Trakindo, PT
Toyota Astra Motor, PT
Trisula Textile Industries, PT
United Tractors, PT
Ultrajaya Milk Industry, PT
Wicaksana Overseas International Tbk., PT
Zyrex
Sumber: myronaldimussa.blogspot.com. (2011)
Lampiran 9 Statistik Deskriptif Penelitian
Descriptive Statistics
Std.
N
Range Minimum Maximum Mean Deviation Variance
Statistic Statistic Statistic
Statistic Statistic Statistic
Skewness
Kurtosis
Statistic Statistic Std. Error Statistic
Std. Error
SQ
30
30
40
70
54.37
7.481
55.964
.011
.427
-.056
.833
IQ
30
18
24
42
31.03
4.709
22.171
.753
.427
.594
.833
SERVQ
30
18
24
42
32.07
4.961
24.616
.547
.427
-.368
.833
PU
30
18
24
42
31.97
3.996
15.964
1.013
.427
1.160
.833
US
30
36
48
84
62.13
10.037 100.740
.787
.427
.377
.833
Valid N
30
(listwise)
Descriptive Statistics
N
Minimum
Maximum
Mean
Std. Deviation
SQ
30
40
70
54.37
7.481
IQ
30
24
42
31.03
4.709
SERVQ
30
24
42
32.07
4.961
PU
30
24
42
31.97
3.996
US
30
48
84
62.13
10.037
Valid N
30
(listwise)
Lampiran 10 Analisis Deskriptif Frekuensi User Satisfaction (Y)
Y1
Frequency
Valid
4
5
6
7
Total
9
12
6
3
30
Frequency
Valid
4
5
6
7
Total
6
17
4
3
30
Percent
Valid Percent
30.0
30.0
40.0
40.0
20.0
20.0
10.0
10.0
100.0
100.0
Y2
Percent
Valid Percent
20.0
20.0
56.7
56.7
13.3
13.3
10.0
10.0
100.0
100.0
Cumulative
Percent
30.0
70.0
90.0
100.0
Cumulative
Percent
20.0
76.7
90.0
100.0
Y3
Frequency
Valid
4
5
6
8
15
4
Percent
Valid Percent
26.7
26.7
50.0
50.0
13.3
13.3
Cumulative
Percent
26.7
76.7
90.0
Valid
Valid
7
Total
3
30
4
5
6
7
Total
Frequency
10
11
6
3
30
Percent
Valid Percent
33.3
33.3
36.7
36.7
20.0
20.0
10.0
10.0
100.0
100.0
Y5
Frequency
Percent
Valid Percent
16.7
16.7
46.7
46.7
26.7
26.7
10.0
10.0
100.0
100.0
Y6
4
5
6
7
Total
5
14
8
3
30
Frequency
Valid
4
5
6
7
Total
7
16
4
3
30
Frequency
Valid
4
5
6
7
Total
6
16
5
3
30
Frequency
Valid
4
5
6
7
Total
7
16
4
3
30
Frequency
Valid
4
5
6
7
Total
6
12
9
3
30
10.0
100.0
Y4
10.0
100.0
Percent
Valid Percent
23.3
23.3
53.3
53.3
13.3
13.3
10.0
10.0
100.0
100.0
Y7
Percent
Valid Percent
20.0
20.0
53.3
53.3
16.7
16.7
10.0
10.0
100.0
100.0
Y8
Percent
Valid Percent
23.3
23.3
53.3
53.3
13.3
13.3
10.0
10.0
100.0
100.0
Y9
Percent
Valid Percent
20.0
20.0
40.0
40.0
30.0
30.0
10.0
10.0
100.0
100.0
100.0
Cumulative
Percent
33.3
70.0
90.0
100.0
Cumulative
Percent
16.7
63.3
90.0
100.0
Cumulative
Percent
23.3
76.7
90.0
100.0
Cumulative
Percent
20.0
73.3
90.0
100.0
Cumulative
Percent
23.3
76.7
90.0
100.0
Cumulative
Percent
20.0
60.0
90.0
100.0
Y10
Frequency
Valid
3
4
5
6
7
Total
1
5
12
9
3
30
Frequency
Valid
4
5
6
7
Total
7
12
7
4
30
Frequency
Valid
4
5
6
7
Total
5
16
5
4
30
Frequency
Valid
48
50
51
53
56
57
59
60
61
62
64
65
68
70
72
74
84
Total
N Valid
3
1
1
1
2
2
2
4
1
1
2
3
1
1
1
1
3
30
Percent
Valid Percent
3.3
3.3
16.7
16.7
40.0
40.0
30.0
30.0
10.0
10.0
100.0
100.0
Y11
Percent
Valid Percent
23.3
23.3
40.0
40.0
23.3
23.3
13.3
13.3
100.0
100.0
Y12
Percent
Valid Percent
16.7
16.7
53.3
53.3
16.7
16.7
13.3
13.3
100.0
100.0
TOTAL Y
Percent
Valid Percent
10.0
10.0
3.3
3.3
3.3
3.3
3.3
3.3
6.7
6.7
6.7
6.7
6.7
6.7
13.3
13.3
3.3
3.3
3.3
3.3
6.7
6.7
10.0
10.0
3.3
3.3
3.3
3.3
3.3
10.0
100.0
Cumulative
Percent
3.3
20.0
60.0
90.0
100.0
Cumulative
Percent
23.3
63.3
86.7
100.0
Cumulative
Percent
16.7
70.0
86.7
100.0
Cumulative
Percent
10.0
13.3
16.7
20.0
26.7
33.3
40.0
53.3
56.7
60.0
66.7
76.7
80.0
3.3
3.3
3.3
10.0
100.0
Statistics
Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9
30 30 30 30 30 30 30 30 30
83.3
86.7
90.0
100.0
Y10 Y11 Y12
30
30
30
TOTALY
30
Missing
0
0
0
0
0
0
0
0
0
Mean
5.10 5.13 5.07 5.07 5.30 5.10 5.17 5.10 5.30
Std. Deviation .960 .860 .907 .980 .877 .885 .874 .885 .915
0
5.27
.980
Analisis Deskriptif Frekuensi System Quality (X1)
X1.1
Frequency
Valid
4
5
6
7
3
11
10
6
Total
30
Frequency
Valid
3
4
5
6
7
Total
1
1
14
4
10
30
Frequency
Valid
1
2
3
4
5
6
7
Total
1
1
4
6
4
6
8
30
Frequency
Valid
1
4
5
6
7
Total
1
1
3
18
7
30
Frequency
Valid
4
5
6
7
Total
1
11
12
6
30
Percent
Valid Percent
10.0
10.0
36.7
36.7
33.3
33.3
20.0
20.0
100.0
X1.2
Cumulative
Percent
10.0
46.7
80.0
100.0
100.0
Percent
Valid Percent
3.3
3.3
3.3
3.3
46.7
46.7
13.3
13.3
33.3
33.3
100.0
100.0
X1.3
Percent
Valid Percent
3.3
3.3
3.3
3.3
13.3
13.3
20.0
20.0
13.3
13.3
20.0
20.0
26.7
26.7
100.0
100.0
X1.4
Percent
Valid Percent
3.3
3.3
3.3
3.3
10.0
10.0
60.0
60.0
23.3
23.3
100.0
100.0
X1.5
Percent
Valid Percent
3.3
3.3
36.7
36.7
40.0
40.0
20.0
20.0
100.0
100.0
Cumulative
Percent
3.3
6.7
53.3
66.7
100.0
Cumulative
Percent
3.3
6.7
20.0
40.0
53.3
73.3
100.0
Cumulative
Percent
3.3
6.7
16.7
76.7
100.0
Cumulative
Percent
3.3
40.0
80.0
100.0
0
5.27
.980
0
5.27
.907
0
62.13
10.037
X1.6
Frequency
Valid
3
4
5
6
7
Total
3
1
6
16
4
30
Frequency
Valid
4
5
6
7
Total
3
10
13
4
30
Frequency
Valid
3
4
5
6
7
3
4
9
11
3
Frequency
Valid
2
3
4
5
6
1
2
8
10
7
7
Total
2
30
Frequency
Valid
2
3
4
5
6
7
Total
2
1
6
7
12
2
30
Frequency
Valid
40
41
42
45
1
1
1
1
Percent
Valid Percent
10.0
10.0
3.3
3.3
20.0
20.0
53.3
53.3
13.3
13.3
100.0
100.0
X1.7
Percent
Valid Percent
10.0
10.0
33.3
33.3
43.3
43.3
13.3
13.3
100.0
100.0
X1.8
Percent
Valid Percent
10.0
10.0
13.3
13.3
30.0
30.0
36.7
36.7
10.0
10.0
X1.9
Percent
Valid Percent
3.3
3.3
6.7
6.7
26.7
26.7
33.3
33.3
23.3
23.3
6.7
100.0
X1.10
6.7
100.0
Percent
Valid Percent
6.7
6.7
3.3
3.3
20.0
20.0
23.3
23.3
40.0
40.0
6.7
6.7
100.0
100.0
TOTAL X1
Percent
Valid Percent
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
Cumulative
Percent
10.0
13.3
33.3
86.7
100.0
Cumulative
Percent
10.0
43.3
86.7
100.0
Cumulative
Percent
10.0
23.3
53.3
90.0
100.0
Cumulative
Percent
3.3
10.0
36.7
70.0
93.3
100.0
Cumulative
Percent
6.7
10.0
30.0
53.3
93.3
100.0
Cumulative
Percent
3.3
6.7
10.0
13.3
47
48
49
50
52
53
54
55
56
57
58
59
60
61
62
70
Total
1
1
1
4
1
1
3.3
3.3
3.3
13.3
3.3
3.3
3.3
3.3
3.3
13.3
3.3
3.3
16.7
20.0
23.3
36.7
40.0
43.3
1
1
1
3
2
1
4
1
1
2
30
3.3
3.3
3.3
10.0
6.7
3.3
13.3
3.3
3.3
6.7
100.0
3.3
3.3
3.3
10.0
6.7
3.3
13.3
3.3
3.3
6.7
100.0
46.7
50.0
53.3
63.3
70.0
73.3
86.7
90.0
93.3
100.0
Statistics
X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10 TOTALX1
N Valid
30
30
30
30
30
30
30
30
30
30
30
Missing
0
0
0
0
0
0
0
0
0
0
0
Mean
5.63 5.70 5.03 5.90 5.77 5.57 5.60 5.23 4.87 5.07
54.37
Std. Deviation .928 1.088 1.712 1.155 .817 1.104 .855 1.135 1.167 1.285
7.481
Analisis Deskriptif Frekuensi Information Quality (X2)
X2.1
Frequency
Valid
4
5
6
7
Total
4
19
3
4
30
Frequency
Valid
4
5
6
7
Total
7
16
3
4
30
Frequency
Valid
3
4
5
6
1
4
15
6
Percent
Valid Percent
13.3
13.3
63.3
63.3
10.0
10.0
13.3
13.3
100.0
100.0
X2.2
Percent
Valid Percent
23.3
23.3
53.3
53.3
10.0
10.0
13.3
13.3
100.0
100.0
X2.3
Percent
Valid Percent
3.3
3.3
13.3
13.3
50.0
50.0
20.0
20.0
Cumulative
Percent
13.3
76.7
86.7
100.0
Cumulative
Percent
23.3
76.7
86.7
100.0
Cumulative
Percent
3.3
16.7
66.7
86.7
7
Total
4
30
Frequency
Valid
4
5
6
7
Total
5
18
4
3
30
Frequency
Valid
4
5
6
7
Total
7
16
5
2
30
Frequency
Valid
4
5
6
7
Total
7
13
8
2
30
13.3
100.0
X2.4
13.3
100.0
Percent
Valid Percent
16.7
16.7
60.0
60.0
13.3
13.3
10.0
10.0
100.0
100.0
X2.5
Percent
Valid Percent
23.3
23.3
53.3
53.3
16.7
16.7
6.7
6.7
100.0
100.0
X2.6
Percent
Valid Percent
23.3
23.3
43.3
43.3
26.7
26.7
6.7
6.7
100.0
100.0
TOTAL X2
Frequency
Valid
N
24
27
28
29
30
31
36
39
42
Total
Valid
Missing
Mean
Std. Deviation
Percent
Valid Percent
4
13.3
13.3
1
3.3
3.3
1
3.3
3.3
1
3.3
3.3
12
40.0
40.0
4
13.3
13.3
4
13.3
13.3
1
3.3
3.3
2
6.7
6.7
30
100.0
100.0
Statistics
X2.1
X2.2
X2.3
30
30
30
0
0
0
5.23
5.13
5.27
.858
.937
.980
100.0
Cumulative
Percent
16.7
76.7
90.0
100.0
Cumulative
Percent
23.3
76.7
93.3
100.0
Cumulative
Percent
23.3
66.7
93.3
100.0
Cumulative
Percent
13.3
16.7
20.0
23.3
63.3
76.7
90.0
93.3
100.0
X2.4
30
0
5.17
.834
Analisis Deskriptif Frekuensi Service Quality (X3)
X3.1
Frequency
Valid
4
5
2
18
Percent
Valid Percent
6.7
6.7
60.0
60.0
Cumulative
Percent
6.7
66.7
X2.5
30
0
5.07
.828
X2.6
30
0
5.17
.874
TOTALX2
30
0
31.03
4.709
6
7
Total
7
3
30
Frequency
Valid
3
4
5
6
7
Total
1
6
13
7
3
30
Frequency
Valid
4
5
6
7
Total
2
18
7
3
30
Frequency
Valid
3
4
5
6
7
Total
3
5
10
9
3
30
Frequency
Valid
4
5
6
7
Total
3
13
11
3
30
Frequency
Valid
3
4
5
6
7
Total
1
2
12
9
6
30
Frequency
Valid
24
25
26
1
1
2
23.3
10.0
100.0
X3.2
23.3
10.0
100.0
Percent
Valid Percent
3.3
3.3
20.0
20.0
43.3
43.3
23.3
23.3
10.0
10.0
100.0
100.0
X3.3
Percent
Valid Percent
6.7
6.7
60.0
60.0
23.3
23.3
10.0
10.0
100.0
100.0
X3.4
Percent
Valid Percent
10.0
10.0
16.7
16.7
33.3
33.3
30.0
30.0
10.0
10.0
100.0
100.0
X3.5
Percent
Valid Percent
10.0
10.0
43.3
43.3
36.7
36.7
10.0
10.0
100.0
100.0
X.3.6
Percent
Valid Percent
3.3
3.3
6.7
6.7
40.0
40.0
30.0
30.0
20.0
20.0
100.0
100.0
TOTALX3
Percent
Valid Percent
3.3
3.3
3.3
3.3
6.7
6.7
90.0
100.0
Cumulative
Percent
3.3
23.3
66.7
90.0
100.0
Cumulative
Percent
6.7
66.7
90.0
100.0
Cumulative
Percent
10.0
26.7
60.0
90.0
100.0
Cumulative
Percent
10.0
53.3
90.0
100.0
Cumulative
Percent
3.3
10.0
50.0
80.0
100.0
Cumulative
Percent
3.3
6.7
13.3
27
28
30
32
33
36
37
1
2
10
1
2
5
2
3.3
6.7
33.3
3.3
6.7
16.7
6.7
3.3
6.7
33.3
3.3
6.7
16.7
6.7
16.7
23.3
56.7
60.0
66.7
83.3
90.0
42
Total
3
10.0
30
100.0
Statistics
10.0
100.0
100.0
X3.1 X3.2 X3.3 X3.4 X3.5 X.3.6
N Valid
30
30
30
30
30
30
Missing
0
0
0
0
0
0
Mean
5.37 5.17 5.37 5.13 5.47 5.57
Std. Deviation .765 .986 .765 1.137 .819 1.006
TOTALX
3
30
0
32.07
4.961
Analisis Deskriptif Frekuensi Perceived Usefulness (Z)
Z1
Frequency
Valid
3
4
5
6
7
Total
1
4
15
8
2
30
Frequency
Valid
4
5
6
7
Total
1
18
9
2
30
Frequency
Valid
4
5
6
7
Total
1
21
6
2
30
Frequency
Valid
4
5
6
7
1
18
9
2
Percent
Valid Percent
3.3
3.3
13.3
13.3
50.0
50.0
26.7
26.7
6.7
6.7
100.0
100.0
Z2
Percent
Valid Percent
3.3
3.3
60.0
60.0
30.0
30.0
6.7
6.7
100.0
100.0
Z3
Percent
Valid Percent
3.3
3.3
70.0
70.0
20.0
20.0
6.7
6.7
100.0
100.0
Z4
Percent
Valid Percent
3.3
3.3
60.0
60.0
30.0
30.0
6.7
6.7
Cumulative
Percent
3.3
16.7
66.7
93.3
100.0
Cumulative
Percent
3.3
63.3
93.3
100.0
Cumulative
Percent
3.3
73.3
93.3
100.0
Cumulative
Percent
3.3
63.3
93.3
100.0
Z1
Frequency
Valid
3
4
5
6
7
Total
1
4
15
8
2
30
Frequency
Valid
4
5
6
7
Total
1
21
6
2
30
Frequency
Valid
4
5
6
7
Total
1
21
4
4
30
Frequency
Valid
24
28
29
30
33
34
36
37
42
Total
Z1
N Valid
30
Missing
0
Mean
5.20
Std. Deviation .887
Percent
Valid Percent
3.3
3.3
13.3
13.3
50.0
50.0
26.7
26.7
6.7
6.7
100.0
100.0
Z5
Percent
Valid Percent
3.3
3.3
70.0
70.0
20.0
20.0
6.7
6.7
100.0
100.0
Z6
Percent
Valid Percent
3.3
3.3
70.0
70.0
13.3
13.3
13.3
13.3
100.0
100.0
TOTAL Z
Percent
Valid Percent
1
3.3
3.3
1
3.3
3.3
2
6.7
6.7
15
50.0
50.0
3
10.0
10.0
1
3.3
3.3
3
10.0
10.0
2
6.7
6.7
2
6.7
6.7
30
100.0
100.0
Statistics
TOTAL
Z2 Z3 Z4 Z5 Z6
Z
30 30 30 30 30
30
0
0
0
0
0
0
5.40 5.30 5.40 5.30 5.37
31.97
.675 .651 .675 .651 .765
3.996
Cumulative
Percent
3.3
16.7
66.7
93.3
100.0
Cumulative
Percent
3.3
73.3
93.3
100.0
Cumulative
Percent
3.3
73.3
86.7
100.0
Cumulative
Percent
3.3
6.7
13.3
63.3
73.3
76.7
86.7
93.3
100.0
Lampiran 11 Kisaran Teoritis Total Skor Alat Ukur Untuk Masing - Masing Variabel
Dan Rekapitulasi Data Variabel
Kisaran Teoritis Total Skor Alat Ukur Untuk Masing - Masing Variabel
Jumlah
Instrum
en
Total Skor Kisaran Teoritis Alat Ukur
Skala 7
Skala Skala Skala Skala Skala Skala
6
5
4
3
2
1
1
User
Satisfaction
12
34
71
169
81
1
0
0
2
System Quality
10
52
109
85
34
14
4
2
3
Information
Quality
6
19
29
97
34
1
0
0
4
Service Quality
6
21
50
84
20
5
0
0
5
Perceived
Usefulness
6
14
42
114
9
1
0
0
N
o
Nama Variabel
Rekapitulasi Data Variabel
SQ
IQ
SERVQ
PU
US
53
31
25
28
59
42
30
33
29
57
57
36
37
37
74
41
30
27
30
50
56
39
37
37
70
49
30
30
30
60
50
31
28
33
65
50
31
28
33
65
47
28
26
30
51
50
31
30
33
65
48
27
36
30
60
58
24
30
30
48
57
30
30
30
48
60
30
30
30
56
40
24
24
24
48
50
30
26
30
60
54
36
30
36
68
58
24
32
30
53
61
30
30
30
60
62
30
36
30
64
59
30
30
30
57
45
30
30
30
59
52
29
36
34
62
55
30
36
29
61
57
24
33
30
64
60
30
30
30
56
70
42
42
42
84
60
42
36
42
72
60
36
42
36
84
70
36
42
36
84
1631
931
962
959
1864
Lampiran 12 Tabulasi Variabel Penelitian
USER SATISFACTION (Y)
X5.1
X5.2
X5.3
X5.4
X5.5
X5.6
X5.7
X5.8
X5.9
X5.10
X5.11
X5.12
TOTAL
4
5
5
5
5
5
5
5
5
5
5
5
59
5
5
4
4
5
5
5
5
5
5
4
5
57
6
6
6
6
6
6
6
6
6
6
7
7
74
4
5
4
4
5
4
4
4
4
4
4
4
50
5
6
6
6
6
6
6
5
6
6
6
6
70
5
5
5
5
5
5
5
5
5
5
5
5
60
6
5
5
5
6
5
5
5
6
6
6
5
65
6
5
5
5
6
5
5
5
6
6
6
5
65
4
5
5
4
5
5
4
4
4
3
4
4
51
6
5
5
5
6
5
5
5
6
6
6
5
65
5
5
5
5
5
5
5
5
5
5
5
5
60
4
4
4
4
4
4
4
4
4
4
4
4
48
4
4
4
4
4
4
4
4
4
4
4
4
48
4
4
4
4
5
5
5
5
5
5
5
5
56
4
4
4
4
4
4
4
4
4
4
4
4
48
5
5
5
5
5
5
5
5
5
5
5
5
60
5
5
5
5
6
6
6
6
6
6
6
6
68
4
4
4
4
4
4
5
5
4
5
5
5
53
5
5
5
5
5
5
5
5
5
5
5
5
60
5
5
5
5
4
4
6
6
6
6
6
6
64
5
5
5
4
5
5
5
4
5
5
4
5
57
5
5
5
5
5
5
5
5
5
4
5
5
59
5
5
5
6
6
4
4
4
6
6
5
6
62
5
5
5
6
5
5
5
5
5
5
5
5
61
6
6
6
6
5
5
5
5
5
5
5
5
64
4
4
4
4
5
5
5
5
5
5
5
5
56
7
7
7
7
7
7
7
7
7
7
7
7
84
6
6
6
6
6
6
6
6
6
6
6
6
72
7
7
7
7
7
7
7
7
7
7
7
7
84
7
7
7
7
7
7
7
7
7
7
7
7
84
pSYSTEM QUALITY (X1)
X1.1
6
X1.2
7
X1.3
2
X1.4
7
X1.5
7
X1.6
6
X1.7
6
X1.8
7
X1.9
3
X1.10
2
TOTAL
5
5
3
5
5
5
5
3
4
2
42
7
5
6
6
5
6
7
5
4
6
57
5
5
1
1
5
5
5
5
4
5
41
6
5
6
6
5
6
7
5
4
6
56
5
5
5
5
5
5
5
5
5
4
49
53
5
5
4
6
5
3
5
6
5
6
50
5
5
4
6
5
3
5
6
5
6
50
6
5
4
6
6
6
5
3
2
4
47
5
5
4
6
5
3
5
6
5
6
50
4
5
5
5
5
5
4
5
5
5
48
5
5
5
6
7
6
6
6
6
6
58
5
5
5
7
7
7
6
5
5
5
57
6
6
6
6
6
6
6
6
6
6
60
4
4
4
4
4
4
4
4
4
4
40
6
3
3
6
5
5
6
6
5
5
50
6
5
4
6
6
6
5
6
6
4
54
6
7
7
6
6
6
6
4
5
5
58
5
7
7
7
7
7
6
5
5
5
61
6
7
7
6
6
6
6
6
6
6
62
5
7
7
7
6
6
6
5
5
5
59
5
5
3
6
5
5
4
5
4
3
45
7
7
3
6
6
6
5
3
3
6
52
7
7
6
6
6
6
5
4
4
4
55
7
7
7
6
6
6
6
4
4
4
57
4
6
7
7
6
6
6
6
6
6
60
7
7
7
7
7
7
7
7
7
7
70
6
6
6
6
6
6
6
6
6
6
60
6
6
6
6
6
6
6
6
6
6
60
7
7
7
7
7
7
7
7
7
7
70
INFORMATION QUALITY (X2)
X2.1
X2.2
X2.3
X2.4
X2.5
X2.6
TOTAL
5
5
3
6
6
6
31
5
5
5
5
5
5
30
7
7
7
5
4
6
36
5
5
5
5
5
5
30
7
7
7
7
6
5
39
5
5
5
5
5
5
30
5
4
6
5
5
6
31
5
4
6
5
5
6
31
5
5
5
5
4
4
28
5
4
6
5
5
6
31
5
5
5
4
4
4
27
4
4
4
4
4
4
24
5
5
5
5
5
5
30
5
5
5
5
5
5
30
4
4
4
4
4
4
24
5
5
5
5
5
5
30
6
6
6
6
6
6
36
4
4
4
4
4
4
24
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
4
29
5
5
5
5
5
5
30
4
4
4
4
4
4
24
5
5
5
5
5
5
30
7
7
7
7
7
7
42
7
7
7
7
7
7
42
6
6
6
6
6
6
36
6
6
6
6
6
6
36
SERVICE QUALITY (X3)
X3.1
5
X3.2
3
X3.3
5
X3.4
3
X3.5
4
X3.6
5
TOTAL
5
5
5
6
6
6
33
6
6
6
6
6
7
37
5
5
5
3
5
4
27
6
6
6
6
6
7
37
5
5
5
5
5
5
30
5
4
5
4
5
5
28
5
4
5
4
5
5
28
5
4
4
4
4
5
26
5
4
5
4
6
6
30
6
6
6
6
6
6
36
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
4
4
4
4
4
4
24
5
5
5
3
5
3
26
4
4
5
5
6
6
30
5
5
5
5
5
7
32
5
5
5
5
5
5
30
6
6
6
6
6
6
36
5
5
5
5
5
5
30
5
5
5
5
5
5
30
6
6
6
6
6
6
36
6
6
6
6
6
6
36
5
5
5
6
6
6
33
5
5
5
5
5
5
30
7
7
7
7
7
7
42
6
6
6
6
6
6
36
25
7
7
7
7
7
7
42
7
7
7
7
7
7
42
PERCEIVED USEFULNESS (Z)
X4.1
X4.2
X4.3
X4.4
X4.5
X4.6
TOTAL
3
5
5
5
5
5
28
4
5
5
5
5
5
29
6
6
6
6
6
7
37
5
5
5
5
5
5
30
6
6
6
6
6
7
37
5
5
5
5
5
5
30
6
6
5
6
5
5
33
6
6
5
6
5
5
33
5
5
5
5
5
5
30
6
6
5
6
5
5
33
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
4
4
4
4
4
4
24
5
5
5
5
5
5
30
6
6
6
6
6
6
36
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
4
6
6
6
6
6
34
4
5
5
5
5
5
29
5
5
5
5
5
5
30
5
5
5
5
5
5
30
7
7
7
7
7
7
42
7
7
7
7
7
7
42
6
6
6
6
6
6
36
6
6
6
6
6
6
36
Lampiran 16 Uji Validitas
Hasil Uji Validitas User Satisfaction (Y)
Correlations
Y1
Y Pearson
1
Y2
Y3
1 .860
*
Y4
.864
*
Y5
.836
*
Y6
.824
*
Y7
.760
*
Y8
.760
*
Y9
.760
*
Y10
.868
*
.814
Y11
*
.814
Y12
*
.761
Y
*
.908**
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
26.70 20.60 21.80 22.80 20.10 18.70 18.50 18.70 22.10 22.20 22.20 19.20
253.6
Correlati
on
Sig. (2tailed)
Sum of
Squares
0
0
0
0
0
0
0
0
0
0
0
0
00
.921
.710
.752
.786
.693
.645
.638
.645
.762
.766
.766
.662
8.745
30
30
30
30
30
30
30
30
30
30
30
30
30
*
*
*
*
*
*
*
*
*
*
.904**
and
Crossproducts
Covaria
nce
N
Y Pearson
2
Correlati
.860
*
1 .960
.889
.814
.843
.795
.752
.779
.692
.733
.792
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
20.60 21.46 21.73 21.73 17.80 18.60 17.33 16.60 17.80 16.93 17.93 17.93
226.4
on
Sig. (2tailed)
Sum of
Squares
0
7
3
3
0
0
3
0
0
3
3
3
67
.710
.740
.749
.749
.614
.641
.598
.572
.614
.584
.618
.618
7.809
30
30
30
30
30
30
30
30
30
30
30
30
30
*
*
*
*
*
*
*
*
*
*
*
.923**
and
Crossproducts
Covaria
nce
N
Y Pearson
3
Correlati
.864
.960
1 .925
.798
.851
.812
.765
.806
.716
.794
.816
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
21.80 21.73 23.86 23.86 18.40 19.80 18.66 17.80 19.40 18.46 20.46 19.46
243.7
on
Sig. (2tailed)
Sum of
Squares
0
3
7
7
0
0
7
0
0
7
7
7
33
.752
.749
.823
.823
.634
.683
.644
.614
.669
.637
.706
.671
8.405
and
Crossproducts
Covaria
nce
N
Y Pearson
4
30
30
30
*
*
*
.836
.889
.925
30
30
30
30
30
30
30
30
30
30
*
*
*
*
*
*
*
*
.907**
1 .778
.747
.751
.747
.822
.770
.806
.832
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
22.80 21.73 23.86 27.86 19.40 18.80 18.66 18.80 21.40 21.46 22.46 21.46
258.7
Correlati
on
Sig. (2tailed)
Sum of
Squares
0
3
7
7
0
0
7
0
0
7
7
7
33
.786
.749
.823
.961
.669
.648
.644
.648
.738
.740
.775
.740
8.922
30
30
30
30
30
30
30
30
30
30
30
30
30
*
*
*
*
*
*
*
*
*
*
*
.881**
and
Crossproducts
Covaria
nce
N
Y Pearson
5
.824
.814
.798
.778
1 .849
.697
.671
.872
.786
.786
.763
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
20.10 17.80 18.40 19.40 22.30 19.10 15.50 15.10 20.30 19.60 19.60 17.60
224.8
Correlati
on
Sig. (2tailed)
Sum of
Squares
0
0
0
0
0
0
0
0
0
0
0
0
00
.693
.614
.634
.669
.769
.659
.534
.521
.700
.676
.676
.607
7.752
30
30
30
30
30
30
30
30
30
30
30
30
30
*
*
*
*
*
*
*
*
*
*
*
.888**
and
Crossproducts
Covaria
nce
N
Y Pearson
6
.760
.843
.851
.747
.849
1 .869
.824
.771
.684
.763
.782
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Correlati
on
Sig. (2-
.000
tailed)
Sum of
18.70 18.60 19.80 18.80 19.10 22.70 19.50 18.70 18.10 17.20 19.20 18.20 228.60
Squares
0
0
0
0
0
0
0
0
0
0
0
0
0
.645
.641
.683
.648
.659
.783
.672
.645
.624
.593
.662
.628
7.883
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
.921**
and
Crossproducts
Covarian
ce
N
Y7 Pearson
Correlati
on
.760
.795
.812
.751
.697
.869
1 .958
.840
.832
.872
.899
Sig. (2-
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
tailed)
Sum of
18.50 17.33 18.66 18.66 15.50 19.50 22.16 21.50 19.50 20.66 21.66 20.66 234.33
Squares
0
3
7
7
0
0
7
0
0
7
7
7
3
.638
.598
.644
.644
.534
.672
.764
.741
.672
.713
.747
.713
8.080
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
.899**
.000
.000
and
Crossproducts
Covarian
ce
N
Y8 Pearson
.760
.752
.765
.747
.671
.824
.958
1 .813
.803
.883
.868
Correlati
on
Sig. (2-
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
tailed)
Sum of
18.70 16.60 17.80 18.80 15.10 18.70 21.50 22.70 19.10 20.20 22.20 20.20 231.60
Squares
0
0
0
0
0
0
0
0
0
0
0
0
0
.645
.572
.614
.648
.521
.645
.741
.783
.659
.697
.766
.697
7.986
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
.945**
.000
.000
and
Crossproducts
Covarian
ce
N
Y9 Pearson
.868
.779
.806
.822
.872
.771
.840
.813
1 .945
.907
.897
Correlati
on
Sig. (2-
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
tailed)
Sum of
22.10 17.80 19.40 21.40 20.30 18.10 19.50 19.10 24.30 24.60 23.60 21.60 251.80
Squares
0
0
0
0
0
0
0
0
0
0
0
0
0
.762
.614
.669
.738
.700
.624
.672
.659
.838
.848
.814
.745
8.683
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
.900**
.000
.000
and
Crossproducts
Covarian
ce
N
Y1 Pearson
0
.814
.692
.716
.770
.786
.684
.832
.803
.945
1 .892
.887
Correlati
on
Sig. (2tailed)
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Sum of
22.20 16.93 18.46 21.46 19.60 17.20 20.66 20.20 24.60 27.86 24.86 22.86 256.93
Squares
0
3
7
7
0
0
7
0
0
7
7
7
3
.766
.584
.637
.740
.676
.593
.713
.697
.848
.961
.857
.789
8.860
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
.929**
.000
.000
and
Crossproducts
Covarian
ce
N
Y1 Pearson
1
.814
.733
.794
.806
.786
.763
.872
.883
.907
.892
1 .887
Correlati
on
Sig. (2-
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
tailed)
Sum of
22.20 17.93 20.46 22.46 19.60 19.20 21.66 22.20 23.60 24.86 27.86 22.86 264.93
Squares
0
3
7
7
0
0
7
0
0
7
7
7
3
.766
.618
.706
.775
.676
.662
.747
.766
.814
.857
.961
.789
9.136
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
1 .931**
.000
.000
and
Crossproducts
Covarian
ce
N
Y1 Pearson
2
.761
.792
.816
.832
.763
.782
.899
.868
.897
.887
.887
Correlati
on
Sig. (2-
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
tailed)
Sum of
19.20 17.93 19.46 21.46 17.60 18.20 20.66 20.20 21.60 22.86 22.86 23.86 245.93
Squares
0
3
7
7
0
0
7
0
0
7
7
7
3
.662
.618
.671
.740
.607
.628
.713
.697
.745
.789
.789
.823
8.480
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
**
1
and
Crossproducts
Covarian
ce
N
Y Pearson
.908
.904
.923
.907
.881
.888
.921
.899
.945
.900
.929
.931
Correlati
on
Sig. (2tailed)
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Sum of
253.6 226.4 243.7 258.7 224.8 228.6 234.3 231.6 251.8 256.9 264.9 245.9 2921.4
Squares
00
67
33
33
00
00
33
00
00
33
33
33
67
and
Crossproducts
Covarian
8.745 7.809 8.405 8.922 7.752 7.883 8.080 7.986 8.683 8.860 9.136 8.480 100.74
ce
0
N
30
30
30
30
30
30
30
30
30
30
30
30
X1.9
X1.10
30
**. Correlation is significant at the 0.01 level (2-tailed).
Hasil Uji Validitas System Quality (X1)
Correlations
X1.1
X1.2
X1.3
X1.4
X1.5
**
.247
.286
.009
.189
.125
24.967 13.700 11.367
8.900
X1.1 Pearson
1
.468
X1.6
X1.7
X1
.019
-.015
.195
.502**
.002
.922
.938
.302
.005
8.433 14.233 12.600
.567
-.467
.479
**
X1.8
**
.384
*
.548
Correlation
Sig. (2-
.036
.007
tailed)
Sum of
6.733 101.033
Squares
and Crossproducts
Covariance
N
X1.2 Pearson
.861
.472
.392
.307
.291
.491
.434
.020
-.016
.232
3.484
30
30
30
30
30
30
30
30
30
30
30
1
**
*
**
**
*
.059
.158
.138
.646**
.035
.758
.405
.466
.000
13.700 34.300 29.300 15.100 16.900 19.100 10.400
2.100
5.800
.468
**
.543
.414
.656
.548
.386
Correlation
Sig. (2-
.009
.002
.023
.000
.002
tailed)
Sum of
5.600 152.300
Squares
and Crossproducts
Covariance
N
X1.3 Pearson
.472
1.183
1.010
.521
.583
.659
.359
.072
.200
.193
5.252
30
30
30
30
30
30
30
30
30
30
30
1
**
*
**
**
.156
**
**
.796**
.001
.412
.007
.000
.247
.543
**
.542
.400
.500
.575
.538
.485
Correlation
Sig. (2tailed)
.189
.002
.002
.028
.005
.002
Sum of
11.367 29.300 84.967 31.100 16.233 27.433 24.400
8.767 31.133 30.933 295.633
Squares
and Crossproducts
Covariance
N
X1.4 Pearson
.392
1.010
2.930
1.072
.560
.946
.841
.302
1.074
1.067
10.194
30
30
30
30
30
30
30
30
30
30
30
.286
*
**
1
**
*
**
.308
.271
.191
.675**
.007
.098
.147
.313
.000
.414
.542
.595
.397
.482
Correlation
Sig. (2-
.125
.023
.002
.001
.030
tailed)
Sum of
8.900 15.100 31.100 38.700 16.300 14.700 13.800 11.700 10.600
8.200 169.100
Squares
and Crossproducts
Covariance
N
X1.5 Pearson
.307
.521
1.072
1.334
.562
.507
.476
.403
.366
.283
5.831
30
30
30
30
30
30
30
30
30
30
30
*
**
*
**
1
**
**
.321
.328
.180
.742**
.002
.084
.077
.342
.000
8.433 16.900 16.233 16.300 19.367 19.967 11.200
8.633
9.067
.384
.656
.400
.595
.763
.553
Correlation
Sig. (2-
.036
.000
.028
.001
.000
tailed)
Sum of
5.467 131.567
Squares
and Crossproducts
Covariance
N
X1.6 Pearson
.291
.583
.560
.562
.668
.689
.386
.298
.313
.189
4.537
30
30
30
30
30
30
30
30
30
30
30
**
**
**
*
**
1
**
.028
.195
.094
.667**
.000
.881
.303
.621
.000
14.233 19.100 27.433 14.700 19.967 35.367 16.800
1.033
7.267
.479
.548
.500
.397
.763
.614
Correlation
Sig. (2-
.007
.002
.005
.030
.000
tailed)
Sum of
3.867 159.767
Squares
and Crossproducts
Covariance
N
X1.7 Pearson
.491
.659
.946
.507
.689
1.220
.579
.036
30
30
30
30
30
30
30
30
**
*
**
**
**
**
1
*
.548
.386
.575
.482
.553
.614
.419
.251
.133
5.509
30
30
30
*
**
.805**
.005
.000
.394
.496
Correlation
Sig. (2tailed)
.002
.035
.001
.007
.002
.000
.021
.031
Sum of
12.600 10.400 24.400 13.800 11.200 16.800 21.200 11.800 11.400 15.800 149.400
Squares
and Crossproducts
Covariance
N
X1.8 Pearson
.434
.359
.841
.476
.386
.579
.731
.407
.393
.545
5.152
30
30
30
30
30
30
30
30
30
30
30
*
1
**
*
.517**
.015
.003
.019
.059
.156
.308
.321
.028
.419
.701
.438
.922
.758
.412
.098
.084
.881
.567
2.100
8.767 11.700
8.633
.020
.072
.302
.403
.298
.036
.407
1.289
.929
.639
4.394
30
30
30
30
30
30
30
30
30
30
30
-.015
.158
**
.271
.328
.195
*
**
1
**
.662**
.938
.405
.002
.147
.077
.303
.000
.000
5.800 31.133 10.600
9.067
Correlation
Sig. (2-
.021
.000
tailed)
Sum of
1.033 11.800 37.367 26.933 18.533 127.433
Squares
and Crossproducts
Covariance
N
X1.9 Pearson
.538
.394
.701
.604
Correlation
Sig. (2-
.031
.000
tailed)
Sum of
-.467
7.267 11.400 26.933 39.467 26.267 167.467
Squares
and Crossproducts
Covariance
N
X1.10 Pearson
-.016
.200
1.074
.366
.313
.251
.393
.929
1.361
.906
5.775
30
30
30
30
30
30
30
30
30
30
30
.195
.138
**
.191
.180
.094
**
*
**
1
.607**
.302
.466
.007
.313
.342
.621
5.600 30.933
8.200
5.467
.485
.496
.438
.604
Correlation
Sig. (2-
.005
.015
.000
.000
tailed)
Sum of
6.733
3.867 15.800 18.533 26.267 47.867 169.267
Squares
and Crossproducts
Covariance
N
X1
Pearson
.232
.193
1.067
.283
.189
.133
.545
.639
.906
1.651
5.837
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
1
.502
.646
.796
.675
.742
.667
.805
.517
.662
.607
Correlation
Sig. (2tailed)
.005
.000
.000
.000
.000
.000
.000
.003
.000
.000
Sum of
101.033 152.300 295.633 169.100 131.567 159.767 149.400 127.433 167.467 169.267 1622.967
Squares
and Crossproducts
Covariance
3.484
N
5.252 10.194
30
30
30
5.831
4.537
5.509
5.152
4.394
5.775
5.837
55.964
30
30
30
30
30
30
30
30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Hasil Uji Validitas Information Quality (X2)
Correlations
X2.1
X2.1Pearson Correlation
X.2
1 .946
Sig. (2-tailed)
X2.3
**
.000
.866
X2.4
**
.000
.859
X2.5
**
.000
.705
**
.000
X2.6
X2
**
.962**
.000
.000
.728
Sum of Squares and Cross-products 21.367 22.067 21.133 17.833 14.533 15.833 112.767
Covariance
N
X.2 Pearson Correlation
Sig. (2-tailed)
.737
.761
.729
.615
.501
.546
3.889
30
30
30
30
30
30
30
**
**
**
**
.882**
.001
.000
.946
**
1 .711
.000
.000
.809
.000
.655
.000
.561
Sum of Squares and Cross-products 22.067 25.467 18.933 18.333 14.733 13.333 112.867
Covariance
N
X2.3Pearson Correlation
Sig. (2-tailed)
.761
.878
.653
.632
.508
.460
3.892
30
30
30
30
30
30
30
**
**
**
**
**
.842**
.000
.000
.866
.000
.711
1 .661
.000
.000
.530
.003
.671
Sum of Squares and Cross-products 21.133 18.933 27.867 15.667 12.467 16.667 112.733
Covariance
N
X2.4Pearson Correlation
Sig. (2-tailed)
.729
.653
.961
.540
.430
.575
3.887
30
30
30
30
30
30
30
**
**
**
**
**
.938**
.000
.000
.859
.000
.809
.000
.661
1 .933
.000
.000
.765
Sum of Squares and Cross-products 17.833 18.333 15.667 20.167 18.667 16.167 106.833
Covariance
N
X2.5Pearson Correlation
Sig. (2-tailed)
.615
.632
.540
.695
.644
.557
3.684
30
30
30
30
30
30
30
**
**
**
**
**
.858**
.000
.000
.705
.000
.655
.000
.530
.003
.933
1 .794
.000
Sum of Squares and Cross-products 14.533 14.733 12.467 18.667 19.867 16.667 96.933
Covariance
N
X2.6Pearson Correlation
Sig. (2-tailed)
.501
.508
.430
.644
.685
.575
3.343
30
30
30
30
30
30
30
**
**
**
**
**
1 .845**
.000
.000
.728
.000
.561
.001
.671
.000
.765
.000
.794
Sum of Squares and Cross-products 15.833 13.333 16.667 16.167 16.667 22.167 100.833
Covariance
.546
.460
.575
.557
.575
.764
3.477
N
X2 Pearson Correlation
Sig. (2-tailed)
30
30
30
30
30
30
30
**
**
**
**
**
**
1
.962
.000
.882
.000
.842
.938
.000
.858
.000
.845
.000
.000
Sum of Squares and Cross-products 112.767112.867 112.733106.833 96.933100.833 642.967
Covariance
N
3.889
3.892
3.887
30
30
30
3.684 3.343 3.477 22.171
30
30
30
30
**. Correlation is significant at the 0.01 level (2-tailed).
Hasil Uji Validitas Service Quality (X3)
Correlations
X3.1
X3.2
X3.3
X3.4
.000
Sum of Squares and Cross-products 16.967 19.167 15.967 18.533 13.867 14.767
99.267
Covariance
N
X3.2 Pearson Correlation
Sig. (2-tailed)
.000
.941
.000
.735
.000
.763
**
X3
.000
Sig. (2-tailed)
.877
**
X3.6
.902**
1
**
X3.5
**
X3.1 Pearson Correlation
**
.000
.662
.585
.661
.551
.639
.478
.509
3.423
30
30
30
30
30
30
30
1
**
**
**
**
.914**
.000
.000
.877
**
.000
.877
.000
.841
.000
.797
.000
.597
Sum of Squares and Cross-products 19.167 28.167 19.167 27.333 18.667 17.167 129.667
Covariance
N
X3.3 Pearson Correlation
Sig. (2-tailed)
.661
.971
.661
.943
.644
.592
4.471
30
30
30
30
30
30
30
**
**
1
**
**
**
.938**
.000
.000
.941
.000
.877
.000
.775
.000
.873
.000
.706
Sum of Squares and Cross-products 15.967 19.167 16.967 19.533 15.867 15.767 103.267
Covariance
N
X3.4 Pearson Correlation
Sig. (2-tailed)
.551
.661
.585
.674
.547
.544
3.561
30
30
30
30
30
30
30
**
**
**
1
**
**
.928**
.000
.000
.735
.000
.841
.000
.775
.000
.820
.000
.806
Sum of Squares and Cross-products 18.533 27.333 19.533 37.467 22.133 26.733 151.733
Covariance
N
X3.5 Pearson Correlation
Sig. (2-tailed)
.639
.943
.674
1.292
.763
.922
5.232
30
30
30
30
30
30
30
**
**
**
**
1
**
.917**
.000
.000
.763
.000
.797
.000
.873
.000
.820
.000
.756
Sum of Squares and Cross-products 13.867 18.667 15.867 22.133 19.467 18.067 108.067
Covariance
N
X3.6 Pearson Correlation
Sig. (2-tailed)
.478
.644
.547
.763
.671
.623
3.726
30
30
30
30
30
30
30
**
**
**
**
**
1
.842**
.662
.000
.597
.000
.706
.000
.806
.000
.756
.000
.000
Sum of Squares and Cross-products 14.767 17.167 15.767 26.733 18.067 29.367 121.867
Covariance
N
.509
.592
.544
.922
.623
1.013
4.202
30
30
30
30
30
30
30
X3 Pearson Correlation
Sig. (2-tailed)
.902**
.914**
.938**
.928**
.917**
.842**
.000
.000
.000
.000
.000
.000
1
Sum of Squares and Cross-products 99.267 129.667 103.267 151.733 108.067 121.867 713.867
Covariance
N
3.423
4.471
3.561
5.232
3.726
4.202
24.616
30
30
30
30
30
30
30
**. Correlation is significant at the 0.01 level (2-tailed).
Hasil Uji Validitas Perceived Usefulness (Z)
Correlations
Z1.1
Z1.1 Pearson Correlation
Z1.2
1 .784
Sig. (2-tailed)
Z1.3
**
.000
.669
Z1.4
**
.000
.784
Z1.5
**
.000
.669
Z1.6
**
.000
Z
**
.829**
.000
.000
.651
Sum of Squares and Cross-products 22.800 13.600 11.200 13.600 11.200 12.800 85.200
Covariance
N
Z1.2 Pearson Correlation
Sig. (2-tailed)
.786
.469
.386
.469
.386
.441
2.938
30
30
30
30
30
30
30
**
**
**
**
.965**
.000
.000
.000
.000
.784
**
1 .895 1.000
.000
.895
.000
.842
Sum of Squares and Cross-products 13.600 13.200 11.400 13.200 11.400 12.600 75.400
Covariance
N
Z1.3 Pearson Correlation
Sig. (2-tailed)
.469
.455
.393
.455
.393
.434
2.600
30
30
30
30
30
30
30
**
**
**
**
**
.958**
.000
.000
.000
.000
.669
.000
.895
1 .895 1.000
.000
.948
Sum of Squares and Cross-products 11.200 11.400 12.300 11.400 12.300 13.700 72.300
Covariance
N
Z1.4 Pearson Correlation
Sig. (2-tailed
Bulan
No
Kegiatan
1
Survey
awal,
penentuan
lokasi
penelitian
dan
pencarian
bahan
2
Penyusunan
proposal
3
Seminar
Proposal
4
Pelaksanaan
penelitian
5
Pengolahan
Data,
analisis dan
penyusunan
laporan
6
Seminar
Hasil dan
Perbaikan
Febuari
Maret
April
Mei
Juni
Juli
Agustus
September
Lampiran 2 Kuesioner Penelitian
PERMOHONAN KUESIONER PENELITIAN
Kepada Yth,
Bapak/Ibu Pegawai PT.Indosat Medan
Jalan Perintis Kemerdekaan No 39
MEDAN
Dengan Hormat,
Yang bertanda tangan di bawah ini:
Nama
: MONETARIST BUTAR BUTAR
NPM
: 117017082
Saya adalah mahasiswa Program Pascasarjana Magister Ilmu Akuntansi Universitas
Sumatera Utara. Saat ini sedang melakukan penelitian dengan judul penelitian adalah : “
PENGARUH SYSTEM QUALITY, INFORMATION QUALITY
QUALITY
DAN SERVICE
TERHADAP USER SATISFACTION SAP R/3 DENGAN PERCEIVED
USEFULNESS SEBAGAI VARIABEL MODERATING”
Saya memohon kesediaan Bapak/Ibu untuk berpartisipasi mengisi kuesioner ini. Saya
menyadari permohonon ini sedikit banyak akan mengganggu ketenangan/kegiatan Bapak/Ibu.
Saya akan menjamin kerahasiaan dari semua jawaban/opini yang telah Bapak/Ibu berikan.
Penelitian ini semata-mata hanya digunakan untuk kepentingan penyelesaian tesis saya, dan
hanya ringkasan dari analisis yang akan dipublikasikan. Atas kesediaan dan partisipasi
Bapak/Ibu untuk mengisi dan mengembalikan kuesioner ini saya mengucapkan terima kasih
sebesar-besarnya.
Hormat Saya,
(MONETARIST BUTAR BUTAR)
KUESIONER
PENGARUH SYSTEM QUALITY, INFORMATION QUALITY, SERVICE QUALITY
TERHADAP USER SATISFACTION SAP R/3 DENGAN PERCEIVED USEFULNESS
SEBAGAI MODERATING.
I.IDENDITAS RESPONDEN.
1. Nama Anda
: ___________________________________
2.Usia
: ___________________________________
3.Jenis Kelamin
: a).Pria
b).Wanita
4.Pendidikan
: a) SMA/Sederajat.
b) D1-D3.
c) S1
d) S2-S3.
e) Yang lain _______________
5. Bagian
: ________________________
6 .Jabatan
: ________________________
7.Lama bekerja
: ________________________
8.Pelatihan SAP R/3 : a) Ya, __________________ tahun.
b) Tidak.
II. Petunjuk Pengisian
1.
Sebelum menjawab
pertanyaan-pertanyaan
kuesioner dimohonkan
kepada
responden untuk terlebih dahulu mengisi identitas sesuai dengan formulir isian yang
disediakan.
2. Bacalah pertanyaan-pertanyaan secara teliti dan berikan tanda (√) pada salah satu
jawaban alternatif yang benar menurut Bapak/Ibu
3. Dimohonkan untuk tidak mencoba menganalisis pertanyaan secara intensif, dan
jawablah sesuai dengan pengalaman/pendapat anda sendiri tanpa ada paksaan dari
pihak manapun (jujur), karena tidak ada jawaban yang salah atau benar.
4. Dimohonkan untuk tidak mendiskusikan pertanyaan/jawaban kepada orang lain
Petunjuk: Berilah tanda silang atau lingkaran pada jawaban yang anda pilih.
Keterangan: SSTS
= Sangat sangat tidak setuju.
STS
= Sangat tidak setuju.
TS
= Tidak setuju.
N
= Netral.
S
= Setuju.
SS
= Sangat setuju.
SSS
= Sangat sangat setuju.
1. System Quality.
Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Kualitas
Sistem Informasi Akuntansi yang dihasilkan SAP R/3 di dalam perusahaan tempat Saudara/i
bekerja. Mohon pilih dan lingkari kolom jawaban yang Bapak/Ibu anggap paling tepat
mencerminkan persepsi Bapak/Ibu.
No
1
Pertanyaan
SAP R/3 yang saya gunakan mampu
SSTS
STS
TS
N
S
SS
SSS
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
meningkatkan kapasitas pemrosesan data
secara signifikan
2
SAP R/3 tersebut dapat dijalankan pada
komputer lain, selain komputer yang
digunakan saat ini.
3
SAP R/3 tersebut, dapat digunakan
dalam lingkungan organisasi lain tanpa
harus banyak dimodifikasi lagi.
4
SAP R/3 tersebut memiliki system
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
security sehingga pemakai yang tidak
berhak, tidak dapat mengakses data yang
terdapat didalamnya.
5
Tersedia fasilitas untuk mengkoreksi
data (fungsi help) pada SAP R/3 tersebut.
6
Kesalahan (error) yang terjadi mudah
dikoreksi dan diidentifikasi dalam SAP
R/3 tersebut.
No
Pertanyaan
SSTS
STS
TS
N
S
SS
SSS
7
Setiap bagian dari sistem informasi yang
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
cukup untuk membantu saya memahami
fungsi dari bagian tersebut.
8
Meskipun pemakai telah lama tidak
menggunakan SAP R/3 tersebut, akan
mudah menggunakannya lagi.
9
SAP R/3 tersebut mudah dipelajari oleh
orang yang baru pertama kali
menggunakannya.
10
SAP R/3 tersebut dapat digunakan untuk
berbagai perusahaan yang
karakteristiknya berbeda.
2. Information Quality
Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Kualitas
Informasi yang dihasilkan oleh SAP R/3 di perusahaan tempat Saudara/i bekerja. Mohon
pilih dan lingkari kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan
persepsi Bapak/Ibu.
No
Pertanyaan
SSTS
STS
TS
N
S
SS
SSS
1
Informasi yang dihasilkan SAP R/3
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
tersebut akurat.
2
Informasi yang dihasilkan SAP R/3
tersebut dapat dipercaya.
3
Informasi yang dihasilkan SAP R/3
tersebut tepat waktu.
4
Informasi yang dihasilkan SAP R/3
tersebut relevan.
5
Informasi yang dihasilkan SAP R/3
tersebut mudah dipahami.
6
Informasi yang dihasilkan SAP R/3
tersebut bersifat detail dan benar.
3. Service Quality
Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Kualitas
Pelayanan SAP R/3 di perusahaan tempat Bapak/Ibu bekerja. Mohon pilih dan lingkari
kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan persepsi Bapak/Ibu
No
Pertanyaan
SS
STS
TS
N
S
SS
SSS
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
TS
1
SAP R/3 merupakan alat yang selalu
up-to date
2
Fitur yang ada ditampilkan oleh SAP
R/3 sangat menarik
3
Tampilan yang ada di dalam SAP R/3
sesuai dengan yang saya butuhkan.
4
Ketika saya mengalami masalah dalam
pekerjaan, SAP R/3 dapat membantu
menyelesaikan masalah tersebut.
5
SAP R/3 dapat mengolah data secara
akurat
6
Saya percaya bahwa SAP R/3 dapat
membantu pekerjaan sehari-hari.
4. Perceived Usefulness
Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap Persepsi
Kemanfaatan SAP R/3 di perusahaan tempat Bapak/Ibu bekerja. Mohon pilih dan lingkari
kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan persepsi Bapak/Ibu.
No
1
Pertanyaan
SAP R/3 yang digunakan memiliki
SSTS
STS
TS
N
S
SS
SSS
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
kecepatan yang baik.
2
SAP R/3 yang digunakan memiliki
kinerja / performance yang baik
3
SAP R/3 yang digunakan memiliki
produktifitas yang baik
4
SAP R/3 yang digunakan sudah efektif
mendukung pekerjaan
5
SAP R/3 yang digunakan mudah
digunakan
6
SAP R/3 yang digunakan bermanfaat
dalam mendukung pekerjaan anda
5. User Satisfaction
Pertanyaan/pernyataan dibawah ini berkaitan dengan persepsi Bapak/Ibu terhadap kepuasan
Bapak/Ibu terhadap SAP R/3 di perusahaan tempat Bapak/Ibu bekerja. Mohon pilih dan
lingkari kolom jawaban yang Bapak/Ibu anggap paling tepat mencerminkan persepsi
Bapak/Ibu.
No
Pertanyaan/Pernyataan
1
SAP R/3 yang digunakan mampu
SSTS
STS
TS
N
S
SS
SSS
1
2
3
4
5
6
7
1
2
3
4
5
6
7
memberikan informasi persis seperti
yang saya butuhkan.
2
Isi informasi yang dihasilkan SAP R/3
yang digunakan, memang saya butuhkan
3.
SAP R/3 yang digunakan mampu
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
menghasilkan laporan yang tepat seperti
yang saya butuhkan.
4.
SAP R/3 yang digunakan menghasilkan
informasi yang cukup.
5
SAP R/3 yang digunakan bersifat akurat
(program/sistemnya).
6
Saya merasa puas dengan tingkat
akurasi SAP R/3 yang digunakan
7
SAP R/3 yang digunakan mampu
memberikan informasi yang sesuai
dengan format yang dibutuhkan.
8
SAP R/3 yang digunakan mampu
menghasilkan informasi yang dipahami
secara jelas.
9
SAP R/3 yang saya gunakan bersifat
user friendly.
10
Mudah untuk menggunakan SAP R/3
tersebut
11
Saya dapat memperoleh informasi yang
saya butuhkan tepat waktu.
12
SAP R/3 yang digunakan mampu
menghasilkan informasi yang bersifat
mutakhir/up to date.
Lampiran 3 Artikel DeLone dan McLean (2004)
Artikel Jurnal yang dikumpulkan dalam DeLone dan McLean (2004)
Jurnal
Jumlah artikel yang
dikumpulkan
Information and Management
24
Journal of Management Information Systems
11
MIS Quaterly
15
European Journal of Information System Research
10
Information System Research
7
Decision Sciences
6
Omega-Internatioanal Journal of Management Science
6
Management Science
4
IEEE Journals
4
Communications of the ACM
2
IBM System Journal
1
Other journals
54
TOTAL
144
Sumber: DeLone dan McLean (2004)
Lampiran 4 Pengembangan Model DeLone dan McLean dalam berbagai bidang
Ruang lingkup IS
Data warehouse
Publikasi
Wixom dan Watson (2001), Shin (2003),
Nelson, dkk (2005), Wixom dan Todd
(2005)
Decision support system (DSS)
Bharati dan Chaudhury (2004)
E-commerce system
Molla dan Licker (2001), Delone dan
McLean (2004),Wang (2008)
E-mail system
Mao dan Ambrose (2004).
Enterprise system
Gable,dkk (2003), Sedera dan Gable (2004),
Sedera, dkk (2004), Sedera (2004), Qian dan
Bock (2005), Lian dkk, Sedera (2006)
Finance and accounting sytem
Livari (2005)
Health information system
Yusof,dkk (2006)
Intranet
Masrek,dkk (2007), Hussein,dkk (2008),
Trkman dan Trkman (2009)
Knowledge management system
Jennex dan Olfman (2003), Clay, dkk
(2005), Wu dan Wang (2006), Halawi, dkk
(2007), Kulkarni, dkk (2007), Velasquez,
dkk (2009).
Learning system
Lin (2007)
Online communities
Lin dan Lee (2006)
Picture and achiving and communication system
Pare dkk (2005)
Portal
Yang, dkk (2005), Urbach,dkk (2009),
Urbach dkk (2010)
Telemedicine system
Hu (2003)
Web-based system
Garrity,dkk (2005)
Web-sites
Schaupp,dkk (2006)
Sumber: Dwivedi, dkk (2011)
Lampiran 5 Tempat Penyelengaraan ICIS
Tempat penyelengaraan ICIS ( International Conference on Information Systems) :
2014 - Auckland, New Zealand
2013 - Milan, Italy
2012 - Orlando, FL, USA
2011 - Shanghai, China
2010 - St. Louis, MO, USA
2009 - Phoenix, Arizona
2008 - Paris, France
2007 - Montreal, Quebec, Canada
2006 - Milwaukee, Wisconsin, USA
2005 - Las Vegas, NV, USA
2004 - Washington, DC, USA
2003 - Seattle, WA, USA
2002 - Barcelona, Spain; Dec 15-18th, 2002
2001 - New Orleans, Louisiana, USA
2000 - Brisbane,Australia
1999 - Charlotte, North Carolina
1998 - Helsinki, Finland
1997 - Atlanta, Georgia
1996 - Cleveland, Ohio
1995 - Amsterdam, The Netherlands
1994 - Vancouver, British Columbia, Canada
1993 - Orlando, Florida
1992 - Dallas, Texas
1991 - New York, New York
1990 - Copenhagen, Denmark
1989 - Boston, Massachusetts
1988 - Minneapolis, Minnesota
1987 - Pittsburgh, Pennsylvania
1986 - San Diego, California
1985 - Indianapolis, Indiana
1984 - Tucson, Arizona
1983 - Houston, Texas
1982 - Ann Arbor, Michigan
1981 - Cambridge, Massachusetts
1980 - Philadelphia, Pennsylvania
Sumber: http://en.wikipedia.org/wiki/International_Conference_on_Information_Systems
Lampiran 6 Evolusi Sistem Informasi
Eras
(Timeframe)
Community
Data processing
(1940 – 1960)
Research
Success
Measure
Profile
Nascent
Practice
Technocrat
Management
reporting &
decision
support (1960 –
1980)
Research
Operational
Practice
Unobtrusive
Strategic &
personal
computing
(1980 – 1990)
Research
Sociotechnical
Practice
Detached
Success
Measures
Level of
Analysis
Stakeholders
Little to none
Not applicable
Not applicable
Technical
Quality (Speed,
Accuracy)
DecisionMaking
System Use
Cost Reduction
Minimal
Organizational
Impact
Cost Reduction
Productivity
Strategic
Alignment
Value of IT
User Needs
Technology
Acceptance
User
Satisfaction
Information
Quality
Operational
Performance
Development
Performance
System
Technical Staff
Individual
Organization
Managers
System
Organization
Users (of
Reports)
Individual
Organization
Industry
Managers
Users
System
Project
Organization
Managers
Project
Manager
Enterprise
system &
networking
(1990 – 2000)
Customer
focused (2000 –
20??)
Research
Inclusive
Team
Performance
IS Service
Quality
Net Benefits
Individual
Team
Organization
Industry
Society
Managers
Users
Industry
Partners
Practice
ProjectOriented
Strategic Value
Project Quality
Research
Customized
Customer
Impacts
Social Impacts
Project
Manager
Managers
Managers
Users
Customers
Citizens
Pratice
Rigid
Balanced
Scorecard
System
Project
Organization
Individual
Team
Organization
Industry
Society
Project
IS Function
Organiztion
Managers
Users
Sumber: Petter, dkk (2012)
Lampiran 7 Daftar Perusahaan yang memakai SAP R/3
Daftar perusahaan yang memakai SAP
Abacus Distribution Systems Indonesia, PT
AJBS Swalayan
Ajinomoto Indonesia
American Standard
Amoco Mitsui, PT
Aneka Gas Industri, PT
Anugerah Pharmindo Lestari, PT
Apac Inti Corpora, PT
Arun NGL
Astra Daihatsu Motor, PT
Astra Graphia Tbk., PT
Astra Honda Motor, PT
Astra International Tbk., PT
Astra Otoparts, PT
Bagusnusa Setia Gemilang, PT
Bakrie Kasei Corporation, PT
Bakrie Telecom
Bank Mandiri
Bank Niaga
Bank Permata
Bank Permata Cab. Bintaro Jaya
Bank Central Asia Tbk., PT
Bank Danamon
Bank Rakyat Indonesia, PT
Berlian Sistem Informasi, PT
BHP Coated Steel Indonesia
Blue Bird Group
BMW Indonesia, PT
Bukaka SingTel International
Charoen Pokphand Group Indonesia
CMNP
CNOOC SES BV
Cognis Indonesia, PT.
Combiphar, PT
Conoco Indonesia Inc.
DaimlerChrysler Indonesia, PT
Delta Djakarta, PT
Domusindo Perdana, PT
Dynamitra Tarra
Dystar Colours Indonesia, PT
Essar Dhananjaya, PT
Excelcomindo Pratama, PT
Exspan Nusantara
Federal Motor, PT
Fuchs Indonesia, PT
Garuda Indonesia, PT
Goodyear Indonesia, PT
GMF Aero Asia
Indah Kiat Pulp & Paper, PT
Indofood Sukses Makmur Tbk., PT
Indosat, PT
Infomedia
Intikeramik Alamasri, PT
Intraco Penta Tbk., PT
Jaddi Pastrisindo Gemilang, PT (D'Crepes)
Japfa Comfeed Indonesia, PT
Kao Indonesia Chemical, PT
Kao Indonesia, PT
Krakatau Steel, PT.
L'Oreal Indonesia
Mandara Medika Utama, PT
Mayora Indah, PT
Mekar Armada Jaya, PT
Mitra Integrasi Informatika, PT
Panen Lestari Internusa, PT
Pramindo Ikat Nusantara, PT.
PLN, Persero
PT ASAHIMAS CHEMICAL
PT BMI
PT DAHANA (PERSERO)
PT Dos ni roha
PT Elnusa Tbk
PT Freeport Indonesia
PT Friesland Food Indonesia
PT INCO
PT Kereta Api Indonesia
PT MAPI TBK
PT PERTAMINA
PT POS INDONESIA
PT REHAU INDONESIA.
PT REHAU INDONESIA.
PT Sinarmas
PT TRIAS
Rajawali Corporation, PT
Sari Roti
Serasi Auto Raya, PT
Sayap Mas, PT
Siemens Indonesia, PT.
Smart Corporation, PT.
STARBUCKS
South Pacific Viscose
Tempo Data System, PT
Tiara Marga Trakindo, PT
Toyota Astra Motor, PT
Trisula Textile Industries, PT
United Tractors, PT
Ultrajaya Milk Industry, PT
Wicaksana Overseas International Tbk., PT
Zyrex
Sumber: myronaldimussa.blogspot.com. (2011)
Lampiran 9 Statistik Deskriptif Penelitian
Descriptive Statistics
Std.
N
Range Minimum Maximum Mean Deviation Variance
Statistic Statistic Statistic
Statistic Statistic Statistic
Skewness
Kurtosis
Statistic Statistic Std. Error Statistic
Std. Error
SQ
30
30
40
70
54.37
7.481
55.964
.011
.427
-.056
.833
IQ
30
18
24
42
31.03
4.709
22.171
.753
.427
.594
.833
SERVQ
30
18
24
42
32.07
4.961
24.616
.547
.427
-.368
.833
PU
30
18
24
42
31.97
3.996
15.964
1.013
.427
1.160
.833
US
30
36
48
84
62.13
10.037 100.740
.787
.427
.377
.833
Valid N
30
(listwise)
Descriptive Statistics
N
Minimum
Maximum
Mean
Std. Deviation
SQ
30
40
70
54.37
7.481
IQ
30
24
42
31.03
4.709
SERVQ
30
24
42
32.07
4.961
PU
30
24
42
31.97
3.996
US
30
48
84
62.13
10.037
Valid N
30
(listwise)
Lampiran 10 Analisis Deskriptif Frekuensi User Satisfaction (Y)
Y1
Frequency
Valid
4
5
6
7
Total
9
12
6
3
30
Frequency
Valid
4
5
6
7
Total
6
17
4
3
30
Percent
Valid Percent
30.0
30.0
40.0
40.0
20.0
20.0
10.0
10.0
100.0
100.0
Y2
Percent
Valid Percent
20.0
20.0
56.7
56.7
13.3
13.3
10.0
10.0
100.0
100.0
Cumulative
Percent
30.0
70.0
90.0
100.0
Cumulative
Percent
20.0
76.7
90.0
100.0
Y3
Frequency
Valid
4
5
6
8
15
4
Percent
Valid Percent
26.7
26.7
50.0
50.0
13.3
13.3
Cumulative
Percent
26.7
76.7
90.0
Valid
Valid
7
Total
3
30
4
5
6
7
Total
Frequency
10
11
6
3
30
Percent
Valid Percent
33.3
33.3
36.7
36.7
20.0
20.0
10.0
10.0
100.0
100.0
Y5
Frequency
Percent
Valid Percent
16.7
16.7
46.7
46.7
26.7
26.7
10.0
10.0
100.0
100.0
Y6
4
5
6
7
Total
5
14
8
3
30
Frequency
Valid
4
5
6
7
Total
7
16
4
3
30
Frequency
Valid
4
5
6
7
Total
6
16
5
3
30
Frequency
Valid
4
5
6
7
Total
7
16
4
3
30
Frequency
Valid
4
5
6
7
Total
6
12
9
3
30
10.0
100.0
Y4
10.0
100.0
Percent
Valid Percent
23.3
23.3
53.3
53.3
13.3
13.3
10.0
10.0
100.0
100.0
Y7
Percent
Valid Percent
20.0
20.0
53.3
53.3
16.7
16.7
10.0
10.0
100.0
100.0
Y8
Percent
Valid Percent
23.3
23.3
53.3
53.3
13.3
13.3
10.0
10.0
100.0
100.0
Y9
Percent
Valid Percent
20.0
20.0
40.0
40.0
30.0
30.0
10.0
10.0
100.0
100.0
100.0
Cumulative
Percent
33.3
70.0
90.0
100.0
Cumulative
Percent
16.7
63.3
90.0
100.0
Cumulative
Percent
23.3
76.7
90.0
100.0
Cumulative
Percent
20.0
73.3
90.0
100.0
Cumulative
Percent
23.3
76.7
90.0
100.0
Cumulative
Percent
20.0
60.0
90.0
100.0
Y10
Frequency
Valid
3
4
5
6
7
Total
1
5
12
9
3
30
Frequency
Valid
4
5
6
7
Total
7
12
7
4
30
Frequency
Valid
4
5
6
7
Total
5
16
5
4
30
Frequency
Valid
48
50
51
53
56
57
59
60
61
62
64
65
68
70
72
74
84
Total
N Valid
3
1
1
1
2
2
2
4
1
1
2
3
1
1
1
1
3
30
Percent
Valid Percent
3.3
3.3
16.7
16.7
40.0
40.0
30.0
30.0
10.0
10.0
100.0
100.0
Y11
Percent
Valid Percent
23.3
23.3
40.0
40.0
23.3
23.3
13.3
13.3
100.0
100.0
Y12
Percent
Valid Percent
16.7
16.7
53.3
53.3
16.7
16.7
13.3
13.3
100.0
100.0
TOTAL Y
Percent
Valid Percent
10.0
10.0
3.3
3.3
3.3
3.3
3.3
3.3
6.7
6.7
6.7
6.7
6.7
6.7
13.3
13.3
3.3
3.3
3.3
3.3
6.7
6.7
10.0
10.0
3.3
3.3
3.3
3.3
3.3
10.0
100.0
Cumulative
Percent
3.3
20.0
60.0
90.0
100.0
Cumulative
Percent
23.3
63.3
86.7
100.0
Cumulative
Percent
16.7
70.0
86.7
100.0
Cumulative
Percent
10.0
13.3
16.7
20.0
26.7
33.3
40.0
53.3
56.7
60.0
66.7
76.7
80.0
3.3
3.3
3.3
10.0
100.0
Statistics
Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9
30 30 30 30 30 30 30 30 30
83.3
86.7
90.0
100.0
Y10 Y11 Y12
30
30
30
TOTALY
30
Missing
0
0
0
0
0
0
0
0
0
Mean
5.10 5.13 5.07 5.07 5.30 5.10 5.17 5.10 5.30
Std. Deviation .960 .860 .907 .980 .877 .885 .874 .885 .915
0
5.27
.980
Analisis Deskriptif Frekuensi System Quality (X1)
X1.1
Frequency
Valid
4
5
6
7
3
11
10
6
Total
30
Frequency
Valid
3
4
5
6
7
Total
1
1
14
4
10
30
Frequency
Valid
1
2
3
4
5
6
7
Total
1
1
4
6
4
6
8
30
Frequency
Valid
1
4
5
6
7
Total
1
1
3
18
7
30
Frequency
Valid
4
5
6
7
Total
1
11
12
6
30
Percent
Valid Percent
10.0
10.0
36.7
36.7
33.3
33.3
20.0
20.0
100.0
X1.2
Cumulative
Percent
10.0
46.7
80.0
100.0
100.0
Percent
Valid Percent
3.3
3.3
3.3
3.3
46.7
46.7
13.3
13.3
33.3
33.3
100.0
100.0
X1.3
Percent
Valid Percent
3.3
3.3
3.3
3.3
13.3
13.3
20.0
20.0
13.3
13.3
20.0
20.0
26.7
26.7
100.0
100.0
X1.4
Percent
Valid Percent
3.3
3.3
3.3
3.3
10.0
10.0
60.0
60.0
23.3
23.3
100.0
100.0
X1.5
Percent
Valid Percent
3.3
3.3
36.7
36.7
40.0
40.0
20.0
20.0
100.0
100.0
Cumulative
Percent
3.3
6.7
53.3
66.7
100.0
Cumulative
Percent
3.3
6.7
20.0
40.0
53.3
73.3
100.0
Cumulative
Percent
3.3
6.7
16.7
76.7
100.0
Cumulative
Percent
3.3
40.0
80.0
100.0
0
5.27
.980
0
5.27
.907
0
62.13
10.037
X1.6
Frequency
Valid
3
4
5
6
7
Total
3
1
6
16
4
30
Frequency
Valid
4
5
6
7
Total
3
10
13
4
30
Frequency
Valid
3
4
5
6
7
3
4
9
11
3
Frequency
Valid
2
3
4
5
6
1
2
8
10
7
7
Total
2
30
Frequency
Valid
2
3
4
5
6
7
Total
2
1
6
7
12
2
30
Frequency
Valid
40
41
42
45
1
1
1
1
Percent
Valid Percent
10.0
10.0
3.3
3.3
20.0
20.0
53.3
53.3
13.3
13.3
100.0
100.0
X1.7
Percent
Valid Percent
10.0
10.0
33.3
33.3
43.3
43.3
13.3
13.3
100.0
100.0
X1.8
Percent
Valid Percent
10.0
10.0
13.3
13.3
30.0
30.0
36.7
36.7
10.0
10.0
X1.9
Percent
Valid Percent
3.3
3.3
6.7
6.7
26.7
26.7
33.3
33.3
23.3
23.3
6.7
100.0
X1.10
6.7
100.0
Percent
Valid Percent
6.7
6.7
3.3
3.3
20.0
20.0
23.3
23.3
40.0
40.0
6.7
6.7
100.0
100.0
TOTAL X1
Percent
Valid Percent
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
Cumulative
Percent
10.0
13.3
33.3
86.7
100.0
Cumulative
Percent
10.0
43.3
86.7
100.0
Cumulative
Percent
10.0
23.3
53.3
90.0
100.0
Cumulative
Percent
3.3
10.0
36.7
70.0
93.3
100.0
Cumulative
Percent
6.7
10.0
30.0
53.3
93.3
100.0
Cumulative
Percent
3.3
6.7
10.0
13.3
47
48
49
50
52
53
54
55
56
57
58
59
60
61
62
70
Total
1
1
1
4
1
1
3.3
3.3
3.3
13.3
3.3
3.3
3.3
3.3
3.3
13.3
3.3
3.3
16.7
20.0
23.3
36.7
40.0
43.3
1
1
1
3
2
1
4
1
1
2
30
3.3
3.3
3.3
10.0
6.7
3.3
13.3
3.3
3.3
6.7
100.0
3.3
3.3
3.3
10.0
6.7
3.3
13.3
3.3
3.3
6.7
100.0
46.7
50.0
53.3
63.3
70.0
73.3
86.7
90.0
93.3
100.0
Statistics
X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10 TOTALX1
N Valid
30
30
30
30
30
30
30
30
30
30
30
Missing
0
0
0
0
0
0
0
0
0
0
0
Mean
5.63 5.70 5.03 5.90 5.77 5.57 5.60 5.23 4.87 5.07
54.37
Std. Deviation .928 1.088 1.712 1.155 .817 1.104 .855 1.135 1.167 1.285
7.481
Analisis Deskriptif Frekuensi Information Quality (X2)
X2.1
Frequency
Valid
4
5
6
7
Total
4
19
3
4
30
Frequency
Valid
4
5
6
7
Total
7
16
3
4
30
Frequency
Valid
3
4
5
6
1
4
15
6
Percent
Valid Percent
13.3
13.3
63.3
63.3
10.0
10.0
13.3
13.3
100.0
100.0
X2.2
Percent
Valid Percent
23.3
23.3
53.3
53.3
10.0
10.0
13.3
13.3
100.0
100.0
X2.3
Percent
Valid Percent
3.3
3.3
13.3
13.3
50.0
50.0
20.0
20.0
Cumulative
Percent
13.3
76.7
86.7
100.0
Cumulative
Percent
23.3
76.7
86.7
100.0
Cumulative
Percent
3.3
16.7
66.7
86.7
7
Total
4
30
Frequency
Valid
4
5
6
7
Total
5
18
4
3
30
Frequency
Valid
4
5
6
7
Total
7
16
5
2
30
Frequency
Valid
4
5
6
7
Total
7
13
8
2
30
13.3
100.0
X2.4
13.3
100.0
Percent
Valid Percent
16.7
16.7
60.0
60.0
13.3
13.3
10.0
10.0
100.0
100.0
X2.5
Percent
Valid Percent
23.3
23.3
53.3
53.3
16.7
16.7
6.7
6.7
100.0
100.0
X2.6
Percent
Valid Percent
23.3
23.3
43.3
43.3
26.7
26.7
6.7
6.7
100.0
100.0
TOTAL X2
Frequency
Valid
N
24
27
28
29
30
31
36
39
42
Total
Valid
Missing
Mean
Std. Deviation
Percent
Valid Percent
4
13.3
13.3
1
3.3
3.3
1
3.3
3.3
1
3.3
3.3
12
40.0
40.0
4
13.3
13.3
4
13.3
13.3
1
3.3
3.3
2
6.7
6.7
30
100.0
100.0
Statistics
X2.1
X2.2
X2.3
30
30
30
0
0
0
5.23
5.13
5.27
.858
.937
.980
100.0
Cumulative
Percent
16.7
76.7
90.0
100.0
Cumulative
Percent
23.3
76.7
93.3
100.0
Cumulative
Percent
23.3
66.7
93.3
100.0
Cumulative
Percent
13.3
16.7
20.0
23.3
63.3
76.7
90.0
93.3
100.0
X2.4
30
0
5.17
.834
Analisis Deskriptif Frekuensi Service Quality (X3)
X3.1
Frequency
Valid
4
5
2
18
Percent
Valid Percent
6.7
6.7
60.0
60.0
Cumulative
Percent
6.7
66.7
X2.5
30
0
5.07
.828
X2.6
30
0
5.17
.874
TOTALX2
30
0
31.03
4.709
6
7
Total
7
3
30
Frequency
Valid
3
4
5
6
7
Total
1
6
13
7
3
30
Frequency
Valid
4
5
6
7
Total
2
18
7
3
30
Frequency
Valid
3
4
5
6
7
Total
3
5
10
9
3
30
Frequency
Valid
4
5
6
7
Total
3
13
11
3
30
Frequency
Valid
3
4
5
6
7
Total
1
2
12
9
6
30
Frequency
Valid
24
25
26
1
1
2
23.3
10.0
100.0
X3.2
23.3
10.0
100.0
Percent
Valid Percent
3.3
3.3
20.0
20.0
43.3
43.3
23.3
23.3
10.0
10.0
100.0
100.0
X3.3
Percent
Valid Percent
6.7
6.7
60.0
60.0
23.3
23.3
10.0
10.0
100.0
100.0
X3.4
Percent
Valid Percent
10.0
10.0
16.7
16.7
33.3
33.3
30.0
30.0
10.0
10.0
100.0
100.0
X3.5
Percent
Valid Percent
10.0
10.0
43.3
43.3
36.7
36.7
10.0
10.0
100.0
100.0
X.3.6
Percent
Valid Percent
3.3
3.3
6.7
6.7
40.0
40.0
30.0
30.0
20.0
20.0
100.0
100.0
TOTALX3
Percent
Valid Percent
3.3
3.3
3.3
3.3
6.7
6.7
90.0
100.0
Cumulative
Percent
3.3
23.3
66.7
90.0
100.0
Cumulative
Percent
6.7
66.7
90.0
100.0
Cumulative
Percent
10.0
26.7
60.0
90.0
100.0
Cumulative
Percent
10.0
53.3
90.0
100.0
Cumulative
Percent
3.3
10.0
50.0
80.0
100.0
Cumulative
Percent
3.3
6.7
13.3
27
28
30
32
33
36
37
1
2
10
1
2
5
2
3.3
6.7
33.3
3.3
6.7
16.7
6.7
3.3
6.7
33.3
3.3
6.7
16.7
6.7
16.7
23.3
56.7
60.0
66.7
83.3
90.0
42
Total
3
10.0
30
100.0
Statistics
10.0
100.0
100.0
X3.1 X3.2 X3.3 X3.4 X3.5 X.3.6
N Valid
30
30
30
30
30
30
Missing
0
0
0
0
0
0
Mean
5.37 5.17 5.37 5.13 5.47 5.57
Std. Deviation .765 .986 .765 1.137 .819 1.006
TOTALX
3
30
0
32.07
4.961
Analisis Deskriptif Frekuensi Perceived Usefulness (Z)
Z1
Frequency
Valid
3
4
5
6
7
Total
1
4
15
8
2
30
Frequency
Valid
4
5
6
7
Total
1
18
9
2
30
Frequency
Valid
4
5
6
7
Total
1
21
6
2
30
Frequency
Valid
4
5
6
7
1
18
9
2
Percent
Valid Percent
3.3
3.3
13.3
13.3
50.0
50.0
26.7
26.7
6.7
6.7
100.0
100.0
Z2
Percent
Valid Percent
3.3
3.3
60.0
60.0
30.0
30.0
6.7
6.7
100.0
100.0
Z3
Percent
Valid Percent
3.3
3.3
70.0
70.0
20.0
20.0
6.7
6.7
100.0
100.0
Z4
Percent
Valid Percent
3.3
3.3
60.0
60.0
30.0
30.0
6.7
6.7
Cumulative
Percent
3.3
16.7
66.7
93.3
100.0
Cumulative
Percent
3.3
63.3
93.3
100.0
Cumulative
Percent
3.3
73.3
93.3
100.0
Cumulative
Percent
3.3
63.3
93.3
100.0
Z1
Frequency
Valid
3
4
5
6
7
Total
1
4
15
8
2
30
Frequency
Valid
4
5
6
7
Total
1
21
6
2
30
Frequency
Valid
4
5
6
7
Total
1
21
4
4
30
Frequency
Valid
24
28
29
30
33
34
36
37
42
Total
Z1
N Valid
30
Missing
0
Mean
5.20
Std. Deviation .887
Percent
Valid Percent
3.3
3.3
13.3
13.3
50.0
50.0
26.7
26.7
6.7
6.7
100.0
100.0
Z5
Percent
Valid Percent
3.3
3.3
70.0
70.0
20.0
20.0
6.7
6.7
100.0
100.0
Z6
Percent
Valid Percent
3.3
3.3
70.0
70.0
13.3
13.3
13.3
13.3
100.0
100.0
TOTAL Z
Percent
Valid Percent
1
3.3
3.3
1
3.3
3.3
2
6.7
6.7
15
50.0
50.0
3
10.0
10.0
1
3.3
3.3
3
10.0
10.0
2
6.7
6.7
2
6.7
6.7
30
100.0
100.0
Statistics
TOTAL
Z2 Z3 Z4 Z5 Z6
Z
30 30 30 30 30
30
0
0
0
0
0
0
5.40 5.30 5.40 5.30 5.37
31.97
.675 .651 .675 .651 .765
3.996
Cumulative
Percent
3.3
16.7
66.7
93.3
100.0
Cumulative
Percent
3.3
73.3
93.3
100.0
Cumulative
Percent
3.3
73.3
86.7
100.0
Cumulative
Percent
3.3
6.7
13.3
63.3
73.3
76.7
86.7
93.3
100.0
Lampiran 11 Kisaran Teoritis Total Skor Alat Ukur Untuk Masing - Masing Variabel
Dan Rekapitulasi Data Variabel
Kisaran Teoritis Total Skor Alat Ukur Untuk Masing - Masing Variabel
Jumlah
Instrum
en
Total Skor Kisaran Teoritis Alat Ukur
Skala 7
Skala Skala Skala Skala Skala Skala
6
5
4
3
2
1
1
User
Satisfaction
12
34
71
169
81
1
0
0
2
System Quality
10
52
109
85
34
14
4
2
3
Information
Quality
6
19
29
97
34
1
0
0
4
Service Quality
6
21
50
84
20
5
0
0
5
Perceived
Usefulness
6
14
42
114
9
1
0
0
N
o
Nama Variabel
Rekapitulasi Data Variabel
SQ
IQ
SERVQ
PU
US
53
31
25
28
59
42
30
33
29
57
57
36
37
37
74
41
30
27
30
50
56
39
37
37
70
49
30
30
30
60
50
31
28
33
65
50
31
28
33
65
47
28
26
30
51
50
31
30
33
65
48
27
36
30
60
58
24
30
30
48
57
30
30
30
48
60
30
30
30
56
40
24
24
24
48
50
30
26
30
60
54
36
30
36
68
58
24
32
30
53
61
30
30
30
60
62
30
36
30
64
59
30
30
30
57
45
30
30
30
59
52
29
36
34
62
55
30
36
29
61
57
24
33
30
64
60
30
30
30
56
70
42
42
42
84
60
42
36
42
72
60
36
42
36
84
70
36
42
36
84
1631
931
962
959
1864
Lampiran 12 Tabulasi Variabel Penelitian
USER SATISFACTION (Y)
X5.1
X5.2
X5.3
X5.4
X5.5
X5.6
X5.7
X5.8
X5.9
X5.10
X5.11
X5.12
TOTAL
4
5
5
5
5
5
5
5
5
5
5
5
59
5
5
4
4
5
5
5
5
5
5
4
5
57
6
6
6
6
6
6
6
6
6
6
7
7
74
4
5
4
4
5
4
4
4
4
4
4
4
50
5
6
6
6
6
6
6
5
6
6
6
6
70
5
5
5
5
5
5
5
5
5
5
5
5
60
6
5
5
5
6
5
5
5
6
6
6
5
65
6
5
5
5
6
5
5
5
6
6
6
5
65
4
5
5
4
5
5
4
4
4
3
4
4
51
6
5
5
5
6
5
5
5
6
6
6
5
65
5
5
5
5
5
5
5
5
5
5
5
5
60
4
4
4
4
4
4
4
4
4
4
4
4
48
4
4
4
4
4
4
4
4
4
4
4
4
48
4
4
4
4
5
5
5
5
5
5
5
5
56
4
4
4
4
4
4
4
4
4
4
4
4
48
5
5
5
5
5
5
5
5
5
5
5
5
60
5
5
5
5
6
6
6
6
6
6
6
6
68
4
4
4
4
4
4
5
5
4
5
5
5
53
5
5
5
5
5
5
5
5
5
5
5
5
60
5
5
5
5
4
4
6
6
6
6
6
6
64
5
5
5
4
5
5
5
4
5
5
4
5
57
5
5
5
5
5
5
5
5
5
4
5
5
59
5
5
5
6
6
4
4
4
6
6
5
6
62
5
5
5
6
5
5
5
5
5
5
5
5
61
6
6
6
6
5
5
5
5
5
5
5
5
64
4
4
4
4
5
5
5
5
5
5
5
5
56
7
7
7
7
7
7
7
7
7
7
7
7
84
6
6
6
6
6
6
6
6
6
6
6
6
72
7
7
7
7
7
7
7
7
7
7
7
7
84
7
7
7
7
7
7
7
7
7
7
7
7
84
pSYSTEM QUALITY (X1)
X1.1
6
X1.2
7
X1.3
2
X1.4
7
X1.5
7
X1.6
6
X1.7
6
X1.8
7
X1.9
3
X1.10
2
TOTAL
5
5
3
5
5
5
5
3
4
2
42
7
5
6
6
5
6
7
5
4
6
57
5
5
1
1
5
5
5
5
4
5
41
6
5
6
6
5
6
7
5
4
6
56
5
5
5
5
5
5
5
5
5
4
49
53
5
5
4
6
5
3
5
6
5
6
50
5
5
4
6
5
3
5
6
5
6
50
6
5
4
6
6
6
5
3
2
4
47
5
5
4
6
5
3
5
6
5
6
50
4
5
5
5
5
5
4
5
5
5
48
5
5
5
6
7
6
6
6
6
6
58
5
5
5
7
7
7
6
5
5
5
57
6
6
6
6
6
6
6
6
6
6
60
4
4
4
4
4
4
4
4
4
4
40
6
3
3
6
5
5
6
6
5
5
50
6
5
4
6
6
6
5
6
6
4
54
6
7
7
6
6
6
6
4
5
5
58
5
7
7
7
7
7
6
5
5
5
61
6
7
7
6
6
6
6
6
6
6
62
5
7
7
7
6
6
6
5
5
5
59
5
5
3
6
5
5
4
5
4
3
45
7
7
3
6
6
6
5
3
3
6
52
7
7
6
6
6
6
5
4
4
4
55
7
7
7
6
6
6
6
4
4
4
57
4
6
7
7
6
6
6
6
6
6
60
7
7
7
7
7
7
7
7
7
7
70
6
6
6
6
6
6
6
6
6
6
60
6
6
6
6
6
6
6
6
6
6
60
7
7
7
7
7
7
7
7
7
7
70
INFORMATION QUALITY (X2)
X2.1
X2.2
X2.3
X2.4
X2.5
X2.6
TOTAL
5
5
3
6
6
6
31
5
5
5
5
5
5
30
7
7
7
5
4
6
36
5
5
5
5
5
5
30
7
7
7
7
6
5
39
5
5
5
5
5
5
30
5
4
6
5
5
6
31
5
4
6
5
5
6
31
5
5
5
5
4
4
28
5
4
6
5
5
6
31
5
5
5
4
4
4
27
4
4
4
4
4
4
24
5
5
5
5
5
5
30
5
5
5
5
5
5
30
4
4
4
4
4
4
24
5
5
5
5
5
5
30
6
6
6
6
6
6
36
4
4
4
4
4
4
24
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
4
29
5
5
5
5
5
5
30
4
4
4
4
4
4
24
5
5
5
5
5
5
30
7
7
7
7
7
7
42
7
7
7
7
7
7
42
6
6
6
6
6
6
36
6
6
6
6
6
6
36
SERVICE QUALITY (X3)
X3.1
5
X3.2
3
X3.3
5
X3.4
3
X3.5
4
X3.6
5
TOTAL
5
5
5
6
6
6
33
6
6
6
6
6
7
37
5
5
5
3
5
4
27
6
6
6
6
6
7
37
5
5
5
5
5
5
30
5
4
5
4
5
5
28
5
4
5
4
5
5
28
5
4
4
4
4
5
26
5
4
5
4
6
6
30
6
6
6
6
6
6
36
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
4
4
4
4
4
4
24
5
5
5
3
5
3
26
4
4
5
5
6
6
30
5
5
5
5
5
7
32
5
5
5
5
5
5
30
6
6
6
6
6
6
36
5
5
5
5
5
5
30
5
5
5
5
5
5
30
6
6
6
6
6
6
36
6
6
6
6
6
6
36
5
5
5
6
6
6
33
5
5
5
5
5
5
30
7
7
7
7
7
7
42
6
6
6
6
6
6
36
25
7
7
7
7
7
7
42
7
7
7
7
7
7
42
PERCEIVED USEFULNESS (Z)
X4.1
X4.2
X4.3
X4.4
X4.5
X4.6
TOTAL
3
5
5
5
5
5
28
4
5
5
5
5
5
29
6
6
6
6
6
7
37
5
5
5
5
5
5
30
6
6
6
6
6
7
37
5
5
5
5
5
5
30
6
6
5
6
5
5
33
6
6
5
6
5
5
33
5
5
5
5
5
5
30
6
6
5
6
5
5
33
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
4
4
4
4
4
4
24
5
5
5
5
5
5
30
6
6
6
6
6
6
36
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
5
5
5
5
5
5
30
4
6
6
6
6
6
34
4
5
5
5
5
5
29
5
5
5
5
5
5
30
5
5
5
5
5
5
30
7
7
7
7
7
7
42
7
7
7
7
7
7
42
6
6
6
6
6
6
36
6
6
6
6
6
6
36
Lampiran 16 Uji Validitas
Hasil Uji Validitas User Satisfaction (Y)
Correlations
Y1
Y Pearson
1
Y2
Y3
1 .860
*
Y4
.864
*
Y5
.836
*
Y6
.824
*
Y7
.760
*
Y8
.760
*
Y9
.760
*
Y10
.868
*
.814
Y11
*
.814
Y12
*
.761
Y
*
.908**
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
26.70 20.60 21.80 22.80 20.10 18.70 18.50 18.70 22.10 22.20 22.20 19.20
253.6
Correlati
on
Sig. (2tailed)
Sum of
Squares
0
0
0
0
0
0
0
0
0
0
0
0
00
.921
.710
.752
.786
.693
.645
.638
.645
.762
.766
.766
.662
8.745
30
30
30
30
30
30
30
30
30
30
30
30
30
*
*
*
*
*
*
*
*
*
*
.904**
and
Crossproducts
Covaria
nce
N
Y Pearson
2
Correlati
.860
*
1 .960
.889
.814
.843
.795
.752
.779
.692
.733
.792
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
20.60 21.46 21.73 21.73 17.80 18.60 17.33 16.60 17.80 16.93 17.93 17.93
226.4
on
Sig. (2tailed)
Sum of
Squares
0
7
3
3
0
0
3
0
0
3
3
3
67
.710
.740
.749
.749
.614
.641
.598
.572
.614
.584
.618
.618
7.809
30
30
30
30
30
30
30
30
30
30
30
30
30
*
*
*
*
*
*
*
*
*
*
*
.923**
and
Crossproducts
Covaria
nce
N
Y Pearson
3
Correlati
.864
.960
1 .925
.798
.851
.812
.765
.806
.716
.794
.816
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
21.80 21.73 23.86 23.86 18.40 19.80 18.66 17.80 19.40 18.46 20.46 19.46
243.7
on
Sig. (2tailed)
Sum of
Squares
0
3
7
7
0
0
7
0
0
7
7
7
33
.752
.749
.823
.823
.634
.683
.644
.614
.669
.637
.706
.671
8.405
and
Crossproducts
Covaria
nce
N
Y Pearson
4
30
30
30
*
*
*
.836
.889
.925
30
30
30
30
30
30
30
30
30
30
*
*
*
*
*
*
*
*
.907**
1 .778
.747
.751
.747
.822
.770
.806
.832
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
22.80 21.73 23.86 27.86 19.40 18.80 18.66 18.80 21.40 21.46 22.46 21.46
258.7
Correlati
on
Sig. (2tailed)
Sum of
Squares
0
3
7
7
0
0
7
0
0
7
7
7
33
.786
.749
.823
.961
.669
.648
.644
.648
.738
.740
.775
.740
8.922
30
30
30
30
30
30
30
30
30
30
30
30
30
*
*
*
*
*
*
*
*
*
*
*
.881**
and
Crossproducts
Covaria
nce
N
Y Pearson
5
.824
.814
.798
.778
1 .849
.697
.671
.872
.786
.786
.763
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
20.10 17.80 18.40 19.40 22.30 19.10 15.50 15.10 20.30 19.60 19.60 17.60
224.8
Correlati
on
Sig. (2tailed)
Sum of
Squares
0
0
0
0
0
0
0
0
0
0
0
0
00
.693
.614
.634
.669
.769
.659
.534
.521
.700
.676
.676
.607
7.752
30
30
30
30
30
30
30
30
30
30
30
30
30
*
*
*
*
*
*
*
*
*
*
*
.888**
and
Crossproducts
Covaria
nce
N
Y Pearson
6
.760
.843
.851
.747
.849
1 .869
.824
.771
.684
.763
.782
*
*
*
*
*
*
*
*
*
*
*
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Correlati
on
Sig. (2-
.000
tailed)
Sum of
18.70 18.60 19.80 18.80 19.10 22.70 19.50 18.70 18.10 17.20 19.20 18.20 228.60
Squares
0
0
0
0
0
0
0
0
0
0
0
0
0
.645
.641
.683
.648
.659
.783
.672
.645
.624
.593
.662
.628
7.883
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
.921**
and
Crossproducts
Covarian
ce
N
Y7 Pearson
Correlati
on
.760
.795
.812
.751
.697
.869
1 .958
.840
.832
.872
.899
Sig. (2-
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
tailed)
Sum of
18.50 17.33 18.66 18.66 15.50 19.50 22.16 21.50 19.50 20.66 21.66 20.66 234.33
Squares
0
3
7
7
0
0
7
0
0
7
7
7
3
.638
.598
.644
.644
.534
.672
.764
.741
.672
.713
.747
.713
8.080
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
.899**
.000
.000
and
Crossproducts
Covarian
ce
N
Y8 Pearson
.760
.752
.765
.747
.671
.824
.958
1 .813
.803
.883
.868
Correlati
on
Sig. (2-
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
tailed)
Sum of
18.70 16.60 17.80 18.80 15.10 18.70 21.50 22.70 19.10 20.20 22.20 20.20 231.60
Squares
0
0
0
0
0
0
0
0
0
0
0
0
0
.645
.572
.614
.648
.521
.645
.741
.783
.659
.697
.766
.697
7.986
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
.945**
.000
.000
and
Crossproducts
Covarian
ce
N
Y9 Pearson
.868
.779
.806
.822
.872
.771
.840
.813
1 .945
.907
.897
Correlati
on
Sig. (2-
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
tailed)
Sum of
22.10 17.80 19.40 21.40 20.30 18.10 19.50 19.10 24.30 24.60 23.60 21.60 251.80
Squares
0
0
0
0
0
0
0
0
0
0
0
0
0
.762
.614
.669
.738
.700
.624
.672
.659
.838
.848
.814
.745
8.683
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
.900**
.000
.000
and
Crossproducts
Covarian
ce
N
Y1 Pearson
0
.814
.692
.716
.770
.786
.684
.832
.803
.945
1 .892
.887
Correlati
on
Sig. (2tailed)
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Sum of
22.20 16.93 18.46 21.46 19.60 17.20 20.66 20.20 24.60 27.86 24.86 22.86 256.93
Squares
0
3
7
7
0
0
7
0
0
7
7
7
3
.766
.584
.637
.740
.676
.593
.713
.697
.848
.961
.857
.789
8.860
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
.929**
.000
.000
and
Crossproducts
Covarian
ce
N
Y1 Pearson
1
.814
.733
.794
.806
.786
.763
.872
.883
.907
.892
1 .887
Correlati
on
Sig. (2-
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
tailed)
Sum of
22.20 17.93 20.46 22.46 19.60 19.20 21.66 22.20 23.60 24.86 27.86 22.86 264.93
Squares
0
3
7
7
0
0
7
0
0
7
7
7
3
.766
.618
.706
.775
.676
.662
.747
.766
.814
.857
.961
.789
9.136
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
1 .931**
.000
.000
and
Crossproducts
Covarian
ce
N
Y1 Pearson
2
.761
.792
.816
.832
.763
.782
.899
.868
.897
.887
.887
Correlati
on
Sig. (2-
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
tailed)
Sum of
19.20 17.93 19.46 21.46 17.60 18.20 20.66 20.20 21.60 22.86 22.86 23.86 245.93
Squares
0
3
7
7
0
0
7
0
0
7
7
7
3
.662
.618
.671
.740
.607
.628
.713
.697
.745
.789
.789
.823
8.480
30
30
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
**
**
1
and
Crossproducts
Covarian
ce
N
Y Pearson
.908
.904
.923
.907
.881
.888
.921
.899
.945
.900
.929
.931
Correlati
on
Sig. (2tailed)
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
Sum of
253.6 226.4 243.7 258.7 224.8 228.6 234.3 231.6 251.8 256.9 264.9 245.9 2921.4
Squares
00
67
33
33
00
00
33
00
00
33
33
33
67
and
Crossproducts
Covarian
8.745 7.809 8.405 8.922 7.752 7.883 8.080 7.986 8.683 8.860 9.136 8.480 100.74
ce
0
N
30
30
30
30
30
30
30
30
30
30
30
30
X1.9
X1.10
30
**. Correlation is significant at the 0.01 level (2-tailed).
Hasil Uji Validitas System Quality (X1)
Correlations
X1.1
X1.2
X1.3
X1.4
X1.5
**
.247
.286
.009
.189
.125
24.967 13.700 11.367
8.900
X1.1 Pearson
1
.468
X1.6
X1.7
X1
.019
-.015
.195
.502**
.002
.922
.938
.302
.005
8.433 14.233 12.600
.567
-.467
.479
**
X1.8
**
.384
*
.548
Correlation
Sig. (2-
.036
.007
tailed)
Sum of
6.733 101.033
Squares
and Crossproducts
Covariance
N
X1.2 Pearson
.861
.472
.392
.307
.291
.491
.434
.020
-.016
.232
3.484
30
30
30
30
30
30
30
30
30
30
30
1
**
*
**
**
*
.059
.158
.138
.646**
.035
.758
.405
.466
.000
13.700 34.300 29.300 15.100 16.900 19.100 10.400
2.100
5.800
.468
**
.543
.414
.656
.548
.386
Correlation
Sig. (2-
.009
.002
.023
.000
.002
tailed)
Sum of
5.600 152.300
Squares
and Crossproducts
Covariance
N
X1.3 Pearson
.472
1.183
1.010
.521
.583
.659
.359
.072
.200
.193
5.252
30
30
30
30
30
30
30
30
30
30
30
1
**
*
**
**
.156
**
**
.796**
.001
.412
.007
.000
.247
.543
**
.542
.400
.500
.575
.538
.485
Correlation
Sig. (2tailed)
.189
.002
.002
.028
.005
.002
Sum of
11.367 29.300 84.967 31.100 16.233 27.433 24.400
8.767 31.133 30.933 295.633
Squares
and Crossproducts
Covariance
N
X1.4 Pearson
.392
1.010
2.930
1.072
.560
.946
.841
.302
1.074
1.067
10.194
30
30
30
30
30
30
30
30
30
30
30
.286
*
**
1
**
*
**
.308
.271
.191
.675**
.007
.098
.147
.313
.000
.414
.542
.595
.397
.482
Correlation
Sig. (2-
.125
.023
.002
.001
.030
tailed)
Sum of
8.900 15.100 31.100 38.700 16.300 14.700 13.800 11.700 10.600
8.200 169.100
Squares
and Crossproducts
Covariance
N
X1.5 Pearson
.307
.521
1.072
1.334
.562
.507
.476
.403
.366
.283
5.831
30
30
30
30
30
30
30
30
30
30
30
*
**
*
**
1
**
**
.321
.328
.180
.742**
.002
.084
.077
.342
.000
8.433 16.900 16.233 16.300 19.367 19.967 11.200
8.633
9.067
.384
.656
.400
.595
.763
.553
Correlation
Sig. (2-
.036
.000
.028
.001
.000
tailed)
Sum of
5.467 131.567
Squares
and Crossproducts
Covariance
N
X1.6 Pearson
.291
.583
.560
.562
.668
.689
.386
.298
.313
.189
4.537
30
30
30
30
30
30
30
30
30
30
30
**
**
**
*
**
1
**
.028
.195
.094
.667**
.000
.881
.303
.621
.000
14.233 19.100 27.433 14.700 19.967 35.367 16.800
1.033
7.267
.479
.548
.500
.397
.763
.614
Correlation
Sig. (2-
.007
.002
.005
.030
.000
tailed)
Sum of
3.867 159.767
Squares
and Crossproducts
Covariance
N
X1.7 Pearson
.491
.659
.946
.507
.689
1.220
.579
.036
30
30
30
30
30
30
30
30
**
*
**
**
**
**
1
*
.548
.386
.575
.482
.553
.614
.419
.251
.133
5.509
30
30
30
*
**
.805**
.005
.000
.394
.496
Correlation
Sig. (2tailed)
.002
.035
.001
.007
.002
.000
.021
.031
Sum of
12.600 10.400 24.400 13.800 11.200 16.800 21.200 11.800 11.400 15.800 149.400
Squares
and Crossproducts
Covariance
N
X1.8 Pearson
.434
.359
.841
.476
.386
.579
.731
.407
.393
.545
5.152
30
30
30
30
30
30
30
30
30
30
30
*
1
**
*
.517**
.015
.003
.019
.059
.156
.308
.321
.028
.419
.701
.438
.922
.758
.412
.098
.084
.881
.567
2.100
8.767 11.700
8.633
.020
.072
.302
.403
.298
.036
.407
1.289
.929
.639
4.394
30
30
30
30
30
30
30
30
30
30
30
-.015
.158
**
.271
.328
.195
*
**
1
**
.662**
.938
.405
.002
.147
.077
.303
.000
.000
5.800 31.133 10.600
9.067
Correlation
Sig. (2-
.021
.000
tailed)
Sum of
1.033 11.800 37.367 26.933 18.533 127.433
Squares
and Crossproducts
Covariance
N
X1.9 Pearson
.538
.394
.701
.604
Correlation
Sig. (2-
.031
.000
tailed)
Sum of
-.467
7.267 11.400 26.933 39.467 26.267 167.467
Squares
and Crossproducts
Covariance
N
X1.10 Pearson
-.016
.200
1.074
.366
.313
.251
.393
.929
1.361
.906
5.775
30
30
30
30
30
30
30
30
30
30
30
.195
.138
**
.191
.180
.094
**
*
**
1
.607**
.302
.466
.007
.313
.342
.621
5.600 30.933
8.200
5.467
.485
.496
.438
.604
Correlation
Sig. (2-
.005
.015
.000
.000
tailed)
Sum of
6.733
3.867 15.800 18.533 26.267 47.867 169.267
Squares
and Crossproducts
Covariance
N
X1
Pearson
.232
.193
1.067
.283
.189
.133
.545
.639
.906
1.651
5.837
30
30
30
30
30
30
30
30
30
30
30
**
**
**
**
**
**
**
**
**
**
1
.502
.646
.796
.675
.742
.667
.805
.517
.662
.607
Correlation
Sig. (2tailed)
.005
.000
.000
.000
.000
.000
.000
.003
.000
.000
Sum of
101.033 152.300 295.633 169.100 131.567 159.767 149.400 127.433 167.467 169.267 1622.967
Squares
and Crossproducts
Covariance
3.484
N
5.252 10.194
30
30
30
5.831
4.537
5.509
5.152
4.394
5.775
5.837
55.964
30
30
30
30
30
30
30
30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Hasil Uji Validitas Information Quality (X2)
Correlations
X2.1
X2.1Pearson Correlation
X.2
1 .946
Sig. (2-tailed)
X2.3
**
.000
.866
X2.4
**
.000
.859
X2.5
**
.000
.705
**
.000
X2.6
X2
**
.962**
.000
.000
.728
Sum of Squares and Cross-products 21.367 22.067 21.133 17.833 14.533 15.833 112.767
Covariance
N
X.2 Pearson Correlation
Sig. (2-tailed)
.737
.761
.729
.615
.501
.546
3.889
30
30
30
30
30
30
30
**
**
**
**
.882**
.001
.000
.946
**
1 .711
.000
.000
.809
.000
.655
.000
.561
Sum of Squares and Cross-products 22.067 25.467 18.933 18.333 14.733 13.333 112.867
Covariance
N
X2.3Pearson Correlation
Sig. (2-tailed)
.761
.878
.653
.632
.508
.460
3.892
30
30
30
30
30
30
30
**
**
**
**
**
.842**
.000
.000
.866
.000
.711
1 .661
.000
.000
.530
.003
.671
Sum of Squares and Cross-products 21.133 18.933 27.867 15.667 12.467 16.667 112.733
Covariance
N
X2.4Pearson Correlation
Sig. (2-tailed)
.729
.653
.961
.540
.430
.575
3.887
30
30
30
30
30
30
30
**
**
**
**
**
.938**
.000
.000
.859
.000
.809
.000
.661
1 .933
.000
.000
.765
Sum of Squares and Cross-products 17.833 18.333 15.667 20.167 18.667 16.167 106.833
Covariance
N
X2.5Pearson Correlation
Sig. (2-tailed)
.615
.632
.540
.695
.644
.557
3.684
30
30
30
30
30
30
30
**
**
**
**
**
.858**
.000
.000
.705
.000
.655
.000
.530
.003
.933
1 .794
.000
Sum of Squares and Cross-products 14.533 14.733 12.467 18.667 19.867 16.667 96.933
Covariance
N
X2.6Pearson Correlation
Sig. (2-tailed)
.501
.508
.430
.644
.685
.575
3.343
30
30
30
30
30
30
30
**
**
**
**
**
1 .845**
.000
.000
.728
.000
.561
.001
.671
.000
.765
.000
.794
Sum of Squares and Cross-products 15.833 13.333 16.667 16.167 16.667 22.167 100.833
Covariance
.546
.460
.575
.557
.575
.764
3.477
N
X2 Pearson Correlation
Sig. (2-tailed)
30
30
30
30
30
30
30
**
**
**
**
**
**
1
.962
.000
.882
.000
.842
.938
.000
.858
.000
.845
.000
.000
Sum of Squares and Cross-products 112.767112.867 112.733106.833 96.933100.833 642.967
Covariance
N
3.889
3.892
3.887
30
30
30
3.684 3.343 3.477 22.171
30
30
30
30
**. Correlation is significant at the 0.01 level (2-tailed).
Hasil Uji Validitas Service Quality (X3)
Correlations
X3.1
X3.2
X3.3
X3.4
.000
Sum of Squares and Cross-products 16.967 19.167 15.967 18.533 13.867 14.767
99.267
Covariance
N
X3.2 Pearson Correlation
Sig. (2-tailed)
.000
.941
.000
.735
.000
.763
**
X3
.000
Sig. (2-tailed)
.877
**
X3.6
.902**
1
**
X3.5
**
X3.1 Pearson Correlation
**
.000
.662
.585
.661
.551
.639
.478
.509
3.423
30
30
30
30
30
30
30
1
**
**
**
**
.914**
.000
.000
.877
**
.000
.877
.000
.841
.000
.797
.000
.597
Sum of Squares and Cross-products 19.167 28.167 19.167 27.333 18.667 17.167 129.667
Covariance
N
X3.3 Pearson Correlation
Sig. (2-tailed)
.661
.971
.661
.943
.644
.592
4.471
30
30
30
30
30
30
30
**
**
1
**
**
**
.938**
.000
.000
.941
.000
.877
.000
.775
.000
.873
.000
.706
Sum of Squares and Cross-products 15.967 19.167 16.967 19.533 15.867 15.767 103.267
Covariance
N
X3.4 Pearson Correlation
Sig. (2-tailed)
.551
.661
.585
.674
.547
.544
3.561
30
30
30
30
30
30
30
**
**
**
1
**
**
.928**
.000
.000
.735
.000
.841
.000
.775
.000
.820
.000
.806
Sum of Squares and Cross-products 18.533 27.333 19.533 37.467 22.133 26.733 151.733
Covariance
N
X3.5 Pearson Correlation
Sig. (2-tailed)
.639
.943
.674
1.292
.763
.922
5.232
30
30
30
30
30
30
30
**
**
**
**
1
**
.917**
.000
.000
.763
.000
.797
.000
.873
.000
.820
.000
.756
Sum of Squares and Cross-products 13.867 18.667 15.867 22.133 19.467 18.067 108.067
Covariance
N
X3.6 Pearson Correlation
Sig. (2-tailed)
.478
.644
.547
.763
.671
.623
3.726
30
30
30
30
30
30
30
**
**
**
**
**
1
.842**
.662
.000
.597
.000
.706
.000
.806
.000
.756
.000
.000
Sum of Squares and Cross-products 14.767 17.167 15.767 26.733 18.067 29.367 121.867
Covariance
N
.509
.592
.544
.922
.623
1.013
4.202
30
30
30
30
30
30
30
X3 Pearson Correlation
Sig. (2-tailed)
.902**
.914**
.938**
.928**
.917**
.842**
.000
.000
.000
.000
.000
.000
1
Sum of Squares and Cross-products 99.267 129.667 103.267 151.733 108.067 121.867 713.867
Covariance
N
3.423
4.471
3.561
5.232
3.726
4.202
24.616
30
30
30
30
30
30
30
**. Correlation is significant at the 0.01 level (2-tailed).
Hasil Uji Validitas Perceived Usefulness (Z)
Correlations
Z1.1
Z1.1 Pearson Correlation
Z1.2
1 .784
Sig. (2-tailed)
Z1.3
**
.000
.669
Z1.4
**
.000
.784
Z1.5
**
.000
.669
Z1.6
**
.000
Z
**
.829**
.000
.000
.651
Sum of Squares and Cross-products 22.800 13.600 11.200 13.600 11.200 12.800 85.200
Covariance
N
Z1.2 Pearson Correlation
Sig. (2-tailed)
.786
.469
.386
.469
.386
.441
2.938
30
30
30
30
30
30
30
**
**
**
**
.965**
.000
.000
.000
.000
.784
**
1 .895 1.000
.000
.895
.000
.842
Sum of Squares and Cross-products 13.600 13.200 11.400 13.200 11.400 12.600 75.400
Covariance
N
Z1.3 Pearson Correlation
Sig. (2-tailed)
.469
.455
.393
.455
.393
.434
2.600
30
30
30
30
30
30
30
**
**
**
**
**
.958**
.000
.000
.000
.000
.669
.000
.895
1 .895 1.000
.000
.948
Sum of Squares and Cross-products 11.200 11.400 12.300 11.400 12.300 13.700 72.300
Covariance
N
Z1.4 Pearson Correlation
Sig. (2-tailed