2. Informants
The researcher took a manager of Human Resource Division HRD of LBPP LIA Surakarta as the informant to be interviewed. The
manager was Urip Danang Nugroho, S.Sos. The researcher also took four teachers and five students of LBPP LIA as the informants of the
research. The teachers were Drs. Wasi Dewanto, Umi Lestari, SS, Keni, S.Pd, and Sriyati, S.Pd. The students were Yogi, Ifa, Arum, Yessi and
Sasa. 3.
Documents According to Sutopo 2002: 54 document is a written material
which related with certain event or activities. The documents in this research were all archives or written information concerning with human
resource management and staffs in English Course.
D. Techniques of Data Collecting
According to the source of the data, the techniques of collecting data that will be used in this research are as follows:
1. Observation
The observation method involves the researcher in watching, recording, and analyzing events of interest. Blaxter, Hughes, and Tight
1996: 158. Johnson and Christensen 2000: 147 explain two different types of observation. First is laboratory observation that is observation
done in laboratory or other setting set up by the researcher. Second is naturalistic observation, which is carried out in the real world. In this
research, the researcher used naturalistic observation. The observation is held toward teaching learning process in the classroom. However, the
observer just observes the process from the outside of the class. Therefore, the technique of observation used by the researcher is non-
participant observation. The researcher has done the observation on February until April 2009.
2. Interview
As Blaxter, Hughes, and Tight 1996: 158 say, the interview method involves questioning or discussing issues with people.
Supporting the previous definition, Lexy J. Moleong defines that interview is a conversation with certain purposes which is done by two
sides as the interviewer and the interviewee 2002: 135. In this research, the interview is conducted with the manager of HRD, teachers, and
students. The aim of the interview toward the manager of HRD and teachers is to obtain information about the management of human
resources, especially toward the teacher. The interview toward the students is aimed to gain the information about the teaching quality of
the teachers. 3.
Documentation In this research, the data is collected from the documentation. The
documents is analyzed to complete the information obtained in the observation and interview. As Arikunto 1998: 236 says, documentation
is a method of collecting the data by taking the data from the existing
data as document such as notes, book, newspaper, agenda, and so on. Sutopo 2002: 69 explains that document is used in research because of
some reasons; document is source of research, which is stable, rich and supported. It is as evidence to a testing and it has natural characteristic so
it is appropriate to qualitative research.
E. Trustworthiness
