Hubungan Beban Kerja Perawat Dengan Kualitas Pelayanan Keperawatan di Ruang Rawat Inap RSU Dr. G. L. Tobing Tanjung Morawa Tahun 2016
76
KUESIONER
(BEBAN KERJA)
Identitas Responden
Nama
:
Umur
:
Jenis kelamin
:
Pendidikan terakhir :
Petunjuk pengisian
1. Berilah tanda ceklis (√ ) pada pertanyaan dibawah ini sesuai menurut anda
2. Apabila anda selesai, periksalah kembali jawaban anda, jangan sampai ada
yang terlewati, kerahasiaan jawaban anda tetap kami jaga.
Pertanyaan
Tidak
Kadang-kadang Ya
1. Perawat yang dinas per shift dengan
jumlah pasien sudah sebanding dengan
tingkat ketergantungan.
2. Perawat mengorientasikan peraturan
yang berlaku di ruangan kepada
keluarga klien.
3. Perawat dapat menyelesaikan tugas
yang diberikan tepat waktu.
4. Perawat berkontak langsung dengan
klien secara terus menerus.
5. Perawat
melakukan
asuhan
keperawatan dengan baik dan benar.
6. Perawat mengambil diet ke dapur.
7. Perawat membagikan diet ke pasien.
8. Perawat mengantar pasien rontgen dari
ruangan dan mengambil hasil rontgen
dari unit radiologi.
9. Perawat
melakukan
pekerjaan
administrasi klien.
10. Perawat selalu melaksanakan perintah
atasan misalnya meminta persetujuan
tindakan ke distrik.
Universitas Sumatera Utara
77
1.
1.
2.
3.
4.
5.
2.
KUESIONER
(KUALITAS PELAYANAN KEPERAWATAN)
(Bukti fisik (tangible))
Pertanyaan
Tidak
Kadang-kadang
Perawat
memberikan
informasi
kepada pasien tentang aturan yang
berlaku di rawatan pada saat mau
masuk ke ruangan.
Perawat memperhatikan kebersihan
dan kerapian ruangan tempat pasien
dirawat.
Perawat memperhatikan kebersihan
dan kesiapan alat-alat kesehatan
sebelum dan sesudah memberikan
tindakan kepada pasien.
Perawat berpenampilan rapi dan
menarik ketika bertugas.
Perawat tetap menjaga privasinya saat
melakukan tindakan kepada pasien.
Kehandalan (realibity)
Kehandalan (realibity)
Tidak Kadang-kadang
ya
Ya
1. Perawat segera menanyakan keluhan atau
2.
3.
4.
5.
kebutuhan
pasien
ketika
sampai
diruangan.
Perawat meminta persetujuan dari pasien
ataupun
keluarga
setiap
sebelum
melakukan tindakan keperawatan.
Perawat menjelaskan sampai pasien
paham apabila pasien bertanya kepada
perawat
tentang
perkembangan
penyakitnya (Keadaan Penyakitnya).
Perawat memberitahukan dengan jelas
kepada pasien hal-hal yang boleh dan
tidak boleh dilakukan oleh pasien demi
kesembuhan pasien.
Perawat melakukan pemberian tindakan
kepada pasien sesuai dengan standar
operasional prosedur (SOP) Rumah Sakit.
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3. Ketanggapan (responsiveness)
Pernyataan
1. Perawat bertanya tentang perkembangan
yang dialami pasien setelah perawat
melakukan tindakan.
2. Perawat mengontrol atau mengobservasi
secara teratur kondisi pasien pada saat
shift pagi, sore, dan malam hari.
3. Perawat segera datang ketika pasien
memerlukan bantuan.
4. Perawat membantu pasien melaksanakan
pelayanan foto dan pemeriksaan
laboratoriun.
5. Perawat membantu memenuhi kebutuhan
pasien misalnya: makan, minum, mandi,
ganti pakaian dan sebagainya selama
perawatan.
Tidak
Kadang-kadang
Ya
4. Jaminan kepastian (Assurance)
Pertanyaan
Tidak
Kadang-kadang
Ya
1. Perawat memperkenalkan diri
saat pertama kali bertemu
dengan pasien.
2. Perawat menyebutkan nama
pasien dengan benar.
3. Perawat memberikan informasi
terlebih dahulu kepada pasien
tentang
segala
tindakan
perawatan
yang
akan
dilaksanakan.
4. Perawat menyampaikan salam,
sebelum berkomunikasi dengan
pasien misalnya (selamat pagi,
selamat siang, selamat sore,
selamat malam).
5. Perawat berkomunikasi dengan
intonasi rendah dan tidak dengan
suara yang keras kepada pasien.
Universitas Sumatera Utara
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5. Empati(emphaty)
Pertanyaan
1. Perawat mau menanyakan
dan
berbincang-bincang
tentang keadaan pasien.
2. Perawat
memberikan
pelayanan kepada pasien
tidak memandang pangkat,
jabatan atau status?
3. Perawat memberi penjelasan
kepada pasien tentang caracara apa saja yang dapat
membuat penyakit pasien
cepat sembuh ?
4. Perawat
melakukan
pendidikan
kesehatan
tentang perawatan di rumah
ketika pasien ingin pulang
kerumah ?
5. Perawat memberi motivasi
kepada pasien untuk cepat
sembuh ?
Tidak
Kadang-kadang
Ya
Universitas Sumatera Utara
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FREQUENCIES VARIABLES=UMURk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:11:14
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=UMURk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.015
Elapsed Time
0:00:00.011
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
UMURk
N
Valid
Missing
55
0
Universitas Sumatera Utara
81
UMURk
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
25-35
11
20.0
20.0
20.0
>35
44
80.0
80.0
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=JKk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:11:21
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=JKk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.010
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Universitas Sumatera Utara
82
Statistics
Jenis Kelamink
N
Valid
Missing
55
0
Jenis Kelamink
Cumulative
Frequency
Valid
LAKI-LAKI
Percent
Valid Percent
Percent
3
5.5
5.5
5.5
PEREMPUAN
52
94.5
94.5
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=PTk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:11:28
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Universitas Sumatera Utara
83
Syntax
FREQUENCIES VARIABLES=PTk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.006
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
Pendidikan Terakhir
N
Valid
Missing
55
0
Pendidikan Terakhir
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
SPK
32
58.2
58.2
58.2
DIII
20
36.4
36.4
94.5
3
5.5
5.5
100.0
55
100.0
100.0
SARJANA
Total
FREQUENCIES VARIABLES=LKk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:11:35
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Universitas Sumatera Utara
84
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=LKk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.008
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
Lama Kerja
N
Valid
Missing
55
0
Lama Kerja
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
20
39
70.9
70.9
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=BKPk
/ORDER=ANALYSIS.
Universitas Sumatera Utara
85
Frequencies
Notes
Output Created
03-Jun-2016 01:11:44
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=BKPk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.015
Elapsed Time
0:00:00.014
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
Beban Kerja Perawat
N
Valid
Missing
55
0
Universitas Sumatera Utara
86
Beban Kerja Perawat
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
RINGAN
17
30.9
30.9
30.9
SEDANG
24
43.6
43.6
74.5
BERAT
14
25.5
25.5
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=KPk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:11:57
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=KPk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.000
Elapsed Time
0:00:00.011
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Universitas Sumatera Utara
87
Kualitas Pelayanan
Cumulative
Frequency
Valid
BAIK
Percent
Valid Percent
Percent
4
7.3
7.3
7.3
CUKUP
28
50.9
50.9
58.2
KURANG
23
41.8
41.8
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=KEHANDALANk
/ORDER=ANALYSIS.
Frequencies
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Daya Tanggap
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
BAIK
26
47.3
47.3
47.3
CUKUP
19
34.5
34.5
81.8
KURANG
10
18.2
18.2
100.0
Total
55
100.0
100.0
Statistics
Bukti Fisik
N
Valid
Missing
55
0
Universitas Sumatera Utara
88
Statistics
Kualitas Pelayanan
N
Valid
Missing
55
0
Notes
Output Created
03-Jun-2016 01:12:05
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES
VARIABLES=KEHANDALANk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.000
Elapsed Time
0:00:00.008
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
KEHANDALANk
N
Valid
Missing
55
0
Universitas Sumatera Utara
89
KEHANDALANk
Cumulative
Frequency
Valid
BAIK
Percent
Valid Percent
Percent
4
7.3
7.3
7.3
CUKUP
23
41.8
41.8
49.1
KURANG
28
50.9
50.9
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=BFk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:12:12
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=BFk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.015
Elapsed Time
0:00:00.008
Universitas Sumatera Utara
90
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Bukti Fisik
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
BAIK
11
20.0
20.0
20.0
CUKUP
21
38.2
38.2
58.2
KURANG
23
41.8
41.8
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=DTk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:12:20
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=DTk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.000
Elapsed Time
0:00:00.007
Universitas Sumatera Utara
91
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
Daya Tanggap
N
Valid
Missing
55
0
FREQUENCIES VARIABLES=JAMINANk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:12:28
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES
VARIABLES=JAMINANk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.032
Elapsed Time
0:00:00.008
Universitas Sumatera Utara
92
Statistics
JAMINANk
N
Valid
Missing
55
0
JAMINANk
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
BAIK
17
30.9
30.9
30.9
CUKUP
26
47.3
47.3
78.2
KURANG
12
21.8
21.8
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=EMPATIk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:12:35
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Universitas Sumatera Utara
93
Syntax
FREQUENCIES VARIABLES=EMPATIk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.011
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
EMPATIk
N
Valid
Missing
55
0
EMPATIk
Cumulative
Frequency
Valid
BAIK
Percent
Valid Percent
Percent
14
25.5
25.5
25.5
8
14.5
14.5
40.0
KURANG
33
60.0
60.0
100.0
Total
55
100.0
100.0
CUKUP
CROSSTABS
/TABLES=BKPk BY KEHANDALANk
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/FORMAT=AVALUE TABLES
/COUNT ROUND CELL.
Crosstabs
Notes
Output Created
03-Jun-2016 01:12:47
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Universitas Sumatera Utara
94
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Syntax
CROSSTABS
/TABLES=BKPk BY KEHANDALANk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.000
Elapsed Time
0:00:00.010
Dimensions Requested
2
Cells Available
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Beban Kerja Perawat * KEHANDALANk Crosstabulation
KEHANDALANk
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
Count
% of Total
BERAT
Count
% of Total
Total
Count
% of Total
CUKUP
KURANG
Total
3
7
7
17
5.5%
12.7%
12.7%
30.9%
1
5
18
24
1.8%
9.1%
32.7%
43.6%
0
11
3
14
.0%
20.0%
5.5%
25.5%
4
23
28
55
7.3%
41.8%
50.9%
100.0%
Universitas Sumatera Utara
95
Beban Kerja Perawat * EMPATIk Crosstabulation
EMPATIk
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
BERAT
Total
10
17
7.3%
5.5%
18.2%
30.9%
2
2
20
24
3.6%
3.6%
36.4%
43.6%
8
3
3
14
14.5%
5.5%
5.5%
25.5%
14
8
33
55
25.5%
14.5%
60.0%
100.0%
Count
% of Total
Total
3
Count
% of Total
KURANG
4
Count
% of Total
CUKUP
CROSSTABS
/TABLES=BKPk BY EMPATIk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Beban Kerja Perawat * Daya Tanggap Crosstabulation
Daya Tanggap
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
Count
% of Total
BERAT
Count
% of Total
Total
Count
% of Total
CUKUP
KURANG
Total
12
1
4
17
21.8%
1.8%
7.3%
30.9%
14
8
2
24
25.5%
14.5%
3.6%
43.6%
0
10
4
14
.0%
18.2%
7.3%
25.5%
26
19
10
55
47.3%
34.5%
18.2%
100.0%
Case Processing Summary
Cases
Valid
Missing
Total
Universitas Sumatera Utara
96
N
Percent
Beban Kerja Perawat * Daya
55
N
Percent
100.0%
0
N
.0%
Percent
55
100.0%
Tanggap
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
df
a
4
.002
21.427
4
.000
9.938
1
.002
17.130
Likelihood Ratio
Linear-by-Linear Association
sided)
N of Valid Cases
55
a. 3 cells (33,3%) have expected count less than 5. The minimum
expected count is 2,80.
Case Processing Summary
Cases
Valid
N
Missing
Percent
Beban Kerja Perawat *
55
N
100.0%
Total
Percent
0
.0%
N
Percent
55
100.0%
KEHANDALANk
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
sided)
a
4
.003
16.681
4
.002
.008
1
.930
16.346
55
a. 3 cells (33,3%) have expected count less than 5. The minimum
expected count is 1,02.
CROSSTABS
/TABLES=BKPk BY BFk
/FORMAT=AVALUE TABLES
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
/STATISTICS=CHISQ
Universitas Sumatera Utara
97
Crosstabs
Notes
Output Created
03-Jun-2016 01:12:55
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Syntax
CROSSTABS
/TABLES=BKPk BY BFk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.016
Dimensions Requested
Cells Available
2
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Case Processing Summary
Universitas Sumatera Utara
98
Cases
Valid
N
Beban Kerja Perawat * Bukti
Missing
Percent
55
N
Total
Percent
100.0%
0
N
Percent
.0%
55
100.0%
Fisik
Beban Kerja Perawat * Bukti Fisik Crosstabulation
Bukti Fisik
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
Count
% of Total
BERAT
Count
% of Total
Total
Count
% of Total
CUKUP
KURANG
Total
2
6
9
17
3.6%
10.9%
16.4%
30.9%
2
8
14
24
3.6%
14.5%
25.5%
43.6%
7
7
0
14
12.7%
12.7%
.0%
25.5%
11
21
23
55
20.0%
38.2%
41.8%
100.0%
CROSSTABS
/TABLES=BKPk BY DTk
/FORMAT=AVALUE TABLES
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
/STATISTICS=CHISQ
Crosstabs
Notes
Output Created
03-Jun-2016 01:13:03
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
Universitas Sumatera Utara
99
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Syntax
CROSSTABS
/TABLES=BKPk BY DTk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.000
Elapsed Time
0:00:00.014
Dimensions Requested
2
Cells Available
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
sided)
a
4
.000
28.483
4
.000
6.917
1
.009
21.139
55
a. 4 cells (44,4%) have expected count less than 5. The minimum
expected count is 2,55.
CROSSTABS
/TABLES=BKPk BY JAMINANk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Crosstabs
Universitas Sumatera Utara
100
Notes
Output Created
03-Jun-2016 01:13:11
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Syntax
CROSSTABS
/TABLES=BKPk BY JAMINANk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.015
Dimensions Requested
2
Cells Available
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Case Processing Summary
Cases
Valid
N
Missing
Percent
N
Percent
Total
N
Percent
Universitas Sumatera Utara
101
Case Processing Summary
Cases
Valid
N
Missing
Percent
Beban Kerja Perawat *
55
N
Total
Percent
100.0%
0
N
Percent
.0%
55
100.0%
JAMINANk
Beban Kerja Perawat * JAMINANk Crosstabulation
JAMINANk
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
Count
% of Total
BERAT
Count
% of Total
Total
Count
% of Total
CUKUP
KURANG
Total
1
9
7
17
1.8%
16.4%
12.7%
30.9%
15
7
2
24
27.3%
12.7%
3.6%
43.6%
1
10
3
14
1.8%
18.2%
5.5%
25.5%
17
26
12
55
30.9%
47.3%
21.8%
100.0%
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
sided)
a
4
.000
23.342
4
.000
1.120
1
.290
22.181
55
a. 3 cells (33,3%) have expected count less than 5. The minimum
expected count is 3,05.
Crosstabs
Universitas Sumatera Utara
102
Notes
Output Created
03-Jun-2016 01:13:19
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Syntax
CROSSTABS
/TABLES=BKPk BY EMPATIk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.015
Dimensions Requested
2
Cells Available
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Case Processing Summary
Cases
Valid
N
Beban Kerja Perawat *
Missing
Percent
55
100.0%
N
Total
Percent
0
.0%
N
Percent
55
100.0%
EMPATIk
Universitas Sumatera Utara
103
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
df
a
4
.004
15.666
4
.004
4.299
1
.038
15.170
Likelihood Ratio
Linear-by-Linear Association
sided)
N of Valid Cases
55
a. 5 cells (55,6%) have expected count less than 5. The minimum
expected count is 2,04.
CROSSTABS
/TABLES=BKPk BY KPk
/FORMAT=AVALUE TABLES
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
/STATISTICS=CHISQ
Crosstabs
Notes
Output Created
03-Jun-2016 01:13:27
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Universitas Sumatera Utara
104
Syntax
CROSSTABS
/TABLES=BKPk BY KPk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.017
Dimensions Requested
2
Cells Available
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Case Processing Summary
Cases
Valid
N
Beban Kerja Perawat *
Missing
Percent
55
N
Total
Percent
100.0%
0
N
Percent
.0%
55
100.0%
Kualitas Pelayanan
Beban Kerja Perawat * Kualitas Pelayanan Crosstabulation
Kualitas Pelayanan
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
Count
% of Total
BERAT
Count
% of Total
Total
Count
% of Total
CUKUP
KURANG
Total
2
6
9
17
3.6%
10.9%
16.4%
30.9%
1
9
14
24
1.8%
16.4%
25.5%
43.6%
1
13
0
14
1.8%
23.6%
.0%
25.5%
4
28
23
55
7.3%
50.9%
41.8%
100.0%
Universitas Sumatera Utara
105
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
sided)
a
4
.004
20.067
4
.000
4.155
1
.042
15.214
55
a. 3 cells (33,3%) have expected count less than 5. The minimum
expected count is 1,02.
Universitas Sumatera Utara
KUESIONER
(BEBAN KERJA)
Identitas Responden
Nama
:
Umur
:
Jenis kelamin
:
Pendidikan terakhir :
Petunjuk pengisian
1. Berilah tanda ceklis (√ ) pada pertanyaan dibawah ini sesuai menurut anda
2. Apabila anda selesai, periksalah kembali jawaban anda, jangan sampai ada
yang terlewati, kerahasiaan jawaban anda tetap kami jaga.
Pertanyaan
Tidak
Kadang-kadang Ya
1. Perawat yang dinas per shift dengan
jumlah pasien sudah sebanding dengan
tingkat ketergantungan.
2. Perawat mengorientasikan peraturan
yang berlaku di ruangan kepada
keluarga klien.
3. Perawat dapat menyelesaikan tugas
yang diberikan tepat waktu.
4. Perawat berkontak langsung dengan
klien secara terus menerus.
5. Perawat
melakukan
asuhan
keperawatan dengan baik dan benar.
6. Perawat mengambil diet ke dapur.
7. Perawat membagikan diet ke pasien.
8. Perawat mengantar pasien rontgen dari
ruangan dan mengambil hasil rontgen
dari unit radiologi.
9. Perawat
melakukan
pekerjaan
administrasi klien.
10. Perawat selalu melaksanakan perintah
atasan misalnya meminta persetujuan
tindakan ke distrik.
Universitas Sumatera Utara
77
1.
1.
2.
3.
4.
5.
2.
KUESIONER
(KUALITAS PELAYANAN KEPERAWATAN)
(Bukti fisik (tangible))
Pertanyaan
Tidak
Kadang-kadang
Perawat
memberikan
informasi
kepada pasien tentang aturan yang
berlaku di rawatan pada saat mau
masuk ke ruangan.
Perawat memperhatikan kebersihan
dan kerapian ruangan tempat pasien
dirawat.
Perawat memperhatikan kebersihan
dan kesiapan alat-alat kesehatan
sebelum dan sesudah memberikan
tindakan kepada pasien.
Perawat berpenampilan rapi dan
menarik ketika bertugas.
Perawat tetap menjaga privasinya saat
melakukan tindakan kepada pasien.
Kehandalan (realibity)
Kehandalan (realibity)
Tidak Kadang-kadang
ya
Ya
1. Perawat segera menanyakan keluhan atau
2.
3.
4.
5.
kebutuhan
pasien
ketika
sampai
diruangan.
Perawat meminta persetujuan dari pasien
ataupun
keluarga
setiap
sebelum
melakukan tindakan keperawatan.
Perawat menjelaskan sampai pasien
paham apabila pasien bertanya kepada
perawat
tentang
perkembangan
penyakitnya (Keadaan Penyakitnya).
Perawat memberitahukan dengan jelas
kepada pasien hal-hal yang boleh dan
tidak boleh dilakukan oleh pasien demi
kesembuhan pasien.
Perawat melakukan pemberian tindakan
kepada pasien sesuai dengan standar
operasional prosedur (SOP) Rumah Sakit.
Universitas Sumatera Utara
78
3. Ketanggapan (responsiveness)
Pernyataan
1. Perawat bertanya tentang perkembangan
yang dialami pasien setelah perawat
melakukan tindakan.
2. Perawat mengontrol atau mengobservasi
secara teratur kondisi pasien pada saat
shift pagi, sore, dan malam hari.
3. Perawat segera datang ketika pasien
memerlukan bantuan.
4. Perawat membantu pasien melaksanakan
pelayanan foto dan pemeriksaan
laboratoriun.
5. Perawat membantu memenuhi kebutuhan
pasien misalnya: makan, minum, mandi,
ganti pakaian dan sebagainya selama
perawatan.
Tidak
Kadang-kadang
Ya
4. Jaminan kepastian (Assurance)
Pertanyaan
Tidak
Kadang-kadang
Ya
1. Perawat memperkenalkan diri
saat pertama kali bertemu
dengan pasien.
2. Perawat menyebutkan nama
pasien dengan benar.
3. Perawat memberikan informasi
terlebih dahulu kepada pasien
tentang
segala
tindakan
perawatan
yang
akan
dilaksanakan.
4. Perawat menyampaikan salam,
sebelum berkomunikasi dengan
pasien misalnya (selamat pagi,
selamat siang, selamat sore,
selamat malam).
5. Perawat berkomunikasi dengan
intonasi rendah dan tidak dengan
suara yang keras kepada pasien.
Universitas Sumatera Utara
79
5. Empati(emphaty)
Pertanyaan
1. Perawat mau menanyakan
dan
berbincang-bincang
tentang keadaan pasien.
2. Perawat
memberikan
pelayanan kepada pasien
tidak memandang pangkat,
jabatan atau status?
3. Perawat memberi penjelasan
kepada pasien tentang caracara apa saja yang dapat
membuat penyakit pasien
cepat sembuh ?
4. Perawat
melakukan
pendidikan
kesehatan
tentang perawatan di rumah
ketika pasien ingin pulang
kerumah ?
5. Perawat memberi motivasi
kepada pasien untuk cepat
sembuh ?
Tidak
Kadang-kadang
Ya
Universitas Sumatera Utara
80
FREQUENCIES VARIABLES=UMURk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:11:14
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=UMURk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.015
Elapsed Time
0:00:00.011
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
UMURk
N
Valid
Missing
55
0
Universitas Sumatera Utara
81
UMURk
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
25-35
11
20.0
20.0
20.0
>35
44
80.0
80.0
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=JKk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:11:21
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=JKk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.010
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Universitas Sumatera Utara
82
Statistics
Jenis Kelamink
N
Valid
Missing
55
0
Jenis Kelamink
Cumulative
Frequency
Valid
LAKI-LAKI
Percent
Valid Percent
Percent
3
5.5
5.5
5.5
PEREMPUAN
52
94.5
94.5
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=PTk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:11:28
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Universitas Sumatera Utara
83
Syntax
FREQUENCIES VARIABLES=PTk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.006
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
Pendidikan Terakhir
N
Valid
Missing
55
0
Pendidikan Terakhir
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
SPK
32
58.2
58.2
58.2
DIII
20
36.4
36.4
94.5
3
5.5
5.5
100.0
55
100.0
100.0
SARJANA
Total
FREQUENCIES VARIABLES=LKk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:11:35
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Universitas Sumatera Utara
84
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=LKk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.008
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
Lama Kerja
N
Valid
Missing
55
0
Lama Kerja
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
20
39
70.9
70.9
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=BKPk
/ORDER=ANALYSIS.
Universitas Sumatera Utara
85
Frequencies
Notes
Output Created
03-Jun-2016 01:11:44
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=BKPk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.015
Elapsed Time
0:00:00.014
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
Beban Kerja Perawat
N
Valid
Missing
55
0
Universitas Sumatera Utara
86
Beban Kerja Perawat
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
RINGAN
17
30.9
30.9
30.9
SEDANG
24
43.6
43.6
74.5
BERAT
14
25.5
25.5
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=KPk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:11:57
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=KPk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.000
Elapsed Time
0:00:00.011
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Universitas Sumatera Utara
87
Kualitas Pelayanan
Cumulative
Frequency
Valid
BAIK
Percent
Valid Percent
Percent
4
7.3
7.3
7.3
CUKUP
28
50.9
50.9
58.2
KURANG
23
41.8
41.8
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=KEHANDALANk
/ORDER=ANALYSIS.
Frequencies
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Daya Tanggap
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
BAIK
26
47.3
47.3
47.3
CUKUP
19
34.5
34.5
81.8
KURANG
10
18.2
18.2
100.0
Total
55
100.0
100.0
Statistics
Bukti Fisik
N
Valid
Missing
55
0
Universitas Sumatera Utara
88
Statistics
Kualitas Pelayanan
N
Valid
Missing
55
0
Notes
Output Created
03-Jun-2016 01:12:05
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES
VARIABLES=KEHANDALANk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.000
Elapsed Time
0:00:00.008
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
KEHANDALANk
N
Valid
Missing
55
0
Universitas Sumatera Utara
89
KEHANDALANk
Cumulative
Frequency
Valid
BAIK
Percent
Valid Percent
Percent
4
7.3
7.3
7.3
CUKUP
23
41.8
41.8
49.1
KURANG
28
50.9
50.9
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=BFk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:12:12
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=BFk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.015
Elapsed Time
0:00:00.008
Universitas Sumatera Utara
90
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Bukti Fisik
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
BAIK
11
20.0
20.0
20.0
CUKUP
21
38.2
38.2
58.2
KURANG
23
41.8
41.8
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=DTk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:12:20
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=DTk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.000
Elapsed Time
0:00:00.007
Universitas Sumatera Utara
91
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
Daya Tanggap
N
Valid
Missing
55
0
FREQUENCIES VARIABLES=JAMINANk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:12:28
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES
VARIABLES=JAMINANk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.032
Elapsed Time
0:00:00.008
Universitas Sumatera Utara
92
Statistics
JAMINANk
N
Valid
Missing
55
0
JAMINANk
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
BAIK
17
30.9
30.9
30.9
CUKUP
26
47.3
47.3
78.2
KURANG
12
21.8
21.8
100.0
Total
55
100.0
100.0
FREQUENCIES VARIABLES=EMPATIk
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
03-Jun-2016 01:12:35
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics are based on all cases with
valid data.
Universitas Sumatera Utara
93
Syntax
FREQUENCIES VARIABLES=EMPATIk
/ORDER=ANALYSIS.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.011
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Statistics
EMPATIk
N
Valid
Missing
55
0
EMPATIk
Cumulative
Frequency
Valid
BAIK
Percent
Valid Percent
Percent
14
25.5
25.5
25.5
8
14.5
14.5
40.0
KURANG
33
60.0
60.0
100.0
Total
55
100.0
100.0
CUKUP
CROSSTABS
/TABLES=BKPk BY KEHANDALANk
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/FORMAT=AVALUE TABLES
/COUNT ROUND CELL.
Crosstabs
Notes
Output Created
03-Jun-2016 01:12:47
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Universitas Sumatera Utara
94
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Syntax
CROSSTABS
/TABLES=BKPk BY KEHANDALANk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.000
Elapsed Time
0:00:00.010
Dimensions Requested
2
Cells Available
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Beban Kerja Perawat * KEHANDALANk Crosstabulation
KEHANDALANk
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
Count
% of Total
BERAT
Count
% of Total
Total
Count
% of Total
CUKUP
KURANG
Total
3
7
7
17
5.5%
12.7%
12.7%
30.9%
1
5
18
24
1.8%
9.1%
32.7%
43.6%
0
11
3
14
.0%
20.0%
5.5%
25.5%
4
23
28
55
7.3%
41.8%
50.9%
100.0%
Universitas Sumatera Utara
95
Beban Kerja Perawat * EMPATIk Crosstabulation
EMPATIk
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
BERAT
Total
10
17
7.3%
5.5%
18.2%
30.9%
2
2
20
24
3.6%
3.6%
36.4%
43.6%
8
3
3
14
14.5%
5.5%
5.5%
25.5%
14
8
33
55
25.5%
14.5%
60.0%
100.0%
Count
% of Total
Total
3
Count
% of Total
KURANG
4
Count
% of Total
CUKUP
CROSSTABS
/TABLES=BKPk BY EMPATIk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Beban Kerja Perawat * Daya Tanggap Crosstabulation
Daya Tanggap
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
Count
% of Total
BERAT
Count
% of Total
Total
Count
% of Total
CUKUP
KURANG
Total
12
1
4
17
21.8%
1.8%
7.3%
30.9%
14
8
2
24
25.5%
14.5%
3.6%
43.6%
0
10
4
14
.0%
18.2%
7.3%
25.5%
26
19
10
55
47.3%
34.5%
18.2%
100.0%
Case Processing Summary
Cases
Valid
Missing
Total
Universitas Sumatera Utara
96
N
Percent
Beban Kerja Perawat * Daya
55
N
Percent
100.0%
0
N
.0%
Percent
55
100.0%
Tanggap
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
df
a
4
.002
21.427
4
.000
9.938
1
.002
17.130
Likelihood Ratio
Linear-by-Linear Association
sided)
N of Valid Cases
55
a. 3 cells (33,3%) have expected count less than 5. The minimum
expected count is 2,80.
Case Processing Summary
Cases
Valid
N
Missing
Percent
Beban Kerja Perawat *
55
N
100.0%
Total
Percent
0
.0%
N
Percent
55
100.0%
KEHANDALANk
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
sided)
a
4
.003
16.681
4
.002
.008
1
.930
16.346
55
a. 3 cells (33,3%) have expected count less than 5. The minimum
expected count is 1,02.
CROSSTABS
/TABLES=BKPk BY BFk
/FORMAT=AVALUE TABLES
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
/STATISTICS=CHISQ
Universitas Sumatera Utara
97
Crosstabs
Notes
Output Created
03-Jun-2016 01:12:55
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Syntax
CROSSTABS
/TABLES=BKPk BY BFk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.016
Dimensions Requested
Cells Available
2
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Case Processing Summary
Universitas Sumatera Utara
98
Cases
Valid
N
Beban Kerja Perawat * Bukti
Missing
Percent
55
N
Total
Percent
100.0%
0
N
Percent
.0%
55
100.0%
Fisik
Beban Kerja Perawat * Bukti Fisik Crosstabulation
Bukti Fisik
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
Count
% of Total
BERAT
Count
% of Total
Total
Count
% of Total
CUKUP
KURANG
Total
2
6
9
17
3.6%
10.9%
16.4%
30.9%
2
8
14
24
3.6%
14.5%
25.5%
43.6%
7
7
0
14
12.7%
12.7%
.0%
25.5%
11
21
23
55
20.0%
38.2%
41.8%
100.0%
CROSSTABS
/TABLES=BKPk BY DTk
/FORMAT=AVALUE TABLES
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
/STATISTICS=CHISQ
Crosstabs
Notes
Output Created
03-Jun-2016 01:13:03
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
Universitas Sumatera Utara
99
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Syntax
CROSSTABS
/TABLES=BKPk BY DTk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.000
Elapsed Time
0:00:00.014
Dimensions Requested
2
Cells Available
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
sided)
a
4
.000
28.483
4
.000
6.917
1
.009
21.139
55
a. 4 cells (44,4%) have expected count less than 5. The minimum
expected count is 2,55.
CROSSTABS
/TABLES=BKPk BY JAMINANk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Crosstabs
Universitas Sumatera Utara
100
Notes
Output Created
03-Jun-2016 01:13:11
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Syntax
CROSSTABS
/TABLES=BKPk BY JAMINANk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.015
Dimensions Requested
2
Cells Available
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Case Processing Summary
Cases
Valid
N
Missing
Percent
N
Percent
Total
N
Percent
Universitas Sumatera Utara
101
Case Processing Summary
Cases
Valid
N
Missing
Percent
Beban Kerja Perawat *
55
N
Total
Percent
100.0%
0
N
Percent
.0%
55
100.0%
JAMINANk
Beban Kerja Perawat * JAMINANk Crosstabulation
JAMINANk
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
Count
% of Total
BERAT
Count
% of Total
Total
Count
% of Total
CUKUP
KURANG
Total
1
9
7
17
1.8%
16.4%
12.7%
30.9%
15
7
2
24
27.3%
12.7%
3.6%
43.6%
1
10
3
14
1.8%
18.2%
5.5%
25.5%
17
26
12
55
30.9%
47.3%
21.8%
100.0%
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
sided)
a
4
.000
23.342
4
.000
1.120
1
.290
22.181
55
a. 3 cells (33,3%) have expected count less than 5. The minimum
expected count is 3,05.
Crosstabs
Universitas Sumatera Utara
102
Notes
Output Created
03-Jun-2016 01:13:19
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Syntax
CROSSTABS
/TABLES=BKPk BY EMPATIk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.015
Dimensions Requested
2
Cells Available
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Case Processing Summary
Cases
Valid
N
Beban Kerja Perawat *
Missing
Percent
55
100.0%
N
Total
Percent
0
.0%
N
Percent
55
100.0%
EMPATIk
Universitas Sumatera Utara
103
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
df
a
4
.004
15.666
4
.004
4.299
1
.038
15.170
Likelihood Ratio
Linear-by-Linear Association
sided)
N of Valid Cases
55
a. 5 cells (55,6%) have expected count less than 5. The minimum
expected count is 2,04.
CROSSTABS
/TABLES=BKPk BY KPk
/FORMAT=AVALUE TABLES
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
/STATISTICS=CHISQ
Crosstabs
Notes
Output Created
03-Jun-2016 01:13:27
Comments
Input
Data
C:\Users\lenovo\Documents\SPSS
DEAR 2.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
55
File
Missing Value Handling
Definition of Missing
User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.
Universitas Sumatera Utara
104
Syntax
CROSSTABS
/TABLES=BKPk BY KPk
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT TOTAL
/COUNT ROUND CELL.
Resources
Processor Time
0:00:00.016
Elapsed Time
0:00:00.017
Dimensions Requested
2
Cells Available
174762
[DataSet1] C:\Users\lenovo\Documents\SPSS DEAR 2.sav
Case Processing Summary
Cases
Valid
N
Beban Kerja Perawat *
Missing
Percent
55
N
Total
Percent
100.0%
0
N
Percent
.0%
55
100.0%
Kualitas Pelayanan
Beban Kerja Perawat * Kualitas Pelayanan Crosstabulation
Kualitas Pelayanan
BAIK
Beban Kerja Perawat
RINGAN
Count
% of Total
SEDANG
Count
% of Total
BERAT
Count
% of Total
Total
Count
% of Total
CUKUP
KURANG
Total
2
6
9
17
3.6%
10.9%
16.4%
30.9%
1
9
14
24
1.8%
16.4%
25.5%
43.6%
1
13
0
14
1.8%
23.6%
.0%
25.5%
4
28
23
55
7.3%
50.9%
41.8%
100.0%
Universitas Sumatera Utara
105
Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
sided)
a
4
.004
20.067
4
.000
4.155
1
.042
15.214
55
a. 3 cells (33,3%) have expected count less than 5. The minimum
expected count is 1,02.
Universitas Sumatera Utara