Notes-Nonverbal.ppt 621KB Jun 23 2011 10:24:46 AM

Nonverbal Business
Communication
For My Friends in BSAD 101
By Thomas Hilton

Topics
• Importance
• Visual Communication
• Aural Communication
• Tactile Communication
• Other Channels of Nonverbal
Communication
• Some Concluding Thoughts

Importance
• Always more believable than verbal
• Estimated proportion of credibility
– 10% Verbal
– 90% Nonverbal

• “You never get a second chance to

make a first impression”
• Culturally Dependent
• Try it!

Visual Communication
• Facial Expressions
• Arm and Hand Movements
• Posture
• Props

Visual Communication
Facial Expressions
• Face
– Direction
– Mood

• Eyes
– Contact
– Direction

Visual Communication
Arm & Hand Movements
• Closed
• Open
• Choppy
• Smooth
• Lots
• Little

Visual Communication
Posture/Position
• Lower/higher
• Straight/bent
• Near/far

Visual Communication
Props: Men’s Clothing
• Coat
• Shirt
• Tie

• Trousers
• Belt
• Socks
• Shoes
• Jewelry

Visual Communication
Props: Women's Clothing
• Freer
• Feminine, not
sexy
• Analogous to
men's
• Not boyish
• Rule of 14

Visual Communication
Props: Furniture
• Barrier
• Crutch

• Home base

Aural Communication

• Voice Volume
• Voice Tone
• Other

Tactile Communication
• Person-to-Person
• Personal Space
• Force of Touch
• Location of Touch
• The Handshake
• Other Cultures

Environmental Communication

• Barriers
• Distraction

s
• Luxuries
• Lighting

Concluding Thoughts
Nonverbal Communication…
• Impacts Credibility
• Connotes Membership
• Connotes Intention
• Impact is Inevitable
• So Manage It!