S ADP 1202255 Table of Content
DAFTAR ISI
LEMBAR PERNYATAAN ................................................................................................... i
ABSTRAK .............................................................................................................................. ii
KATA PENGANTAR ........................................................................................................... iv
UCAPAN TERIMAKASIH ..................................................................................................
v
DAFTAR ISI ..........................................................................................................................
viii
DAFTAR TABEL ..................................................................................................................
xi
DAFTAR GAMBAR .............................................................................................................
xii
DAFTAR LAMPIRAN .........................................................................................................
xiii
BAB I PENDAHULUAN
1
A. Latar Belakang Penelitian .................................................................................................... 1
B. Rumusan Masalah Penelitian ............................................................................................... 7
C. Tujuan Penelitian .................................................................................................................. 7
D. Manfaat Penelitian ................................................................................................................ 7
E. Struktur Organisasi Skripsi .................................................................................................. 8
BAB II KAJIAN PUSTAKA
10
A. Kajian Teoritis ...................................................................................................................... 11
1. Kajian Mutu dalam Administrasi Pendidikan ................................................................ 11
a. Konsep Mutu ............................................................................................................ 12
b. Mutu Pendidikan ...................................................................................................... 17
c. Manajemen Mutu Terpadu (Total Quality Management) ........................................ 22
2. Kajian Kepuasan ............................................................................................................ 26
3. Kajian Pendidikan dan Pelatihan untuk Peningkatan SDM ........................................... 29
a. Pendidikan dan Pelatihan ......................................................................................... 29
b. Manajemen Penyelenggaraan Pendidikan dan Pelatihan ......................................... 34
c. Faktor-Faktor yang Mempengaruhi Manajemen Penyelenggaraan Pendidikan dan
Pelatihan ................................................................................................................... 40
B. Hasil Penelitian yang Relevan.............................................................................................. 45
Dimas Adhipratama, 2016
Pengaruh Mutu Manajemen Penyelenggaraan Pendidikan dan Pelatihan Terhadap Kepuasan
Peserta Diklat di Balai Diklat VI Kementerian PU PR
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
BAB III METODE PENELITIAN
48
A. Desain Penelitian ................................................................................................................ 48
B. Lokasi, Populasi dan Sampel Penelitian ............................................................................
54
1. Lokasi Penelitian ..........................................................................................................
54
2. Populasi Penelitian .......................................................................................................
54
3. Sampel Penelitian ......................................................................................................... 55
C. Instrumen Penelitian ........................................................................................................... 58
1. Angket/Kuesioner ......................................................................................................... 59
2. Dokumentasi ................................................................................................................. 63
D. Pengembangan Instrumen ..................................................................................................
64
1. Uji Validitas .................................................................................................................
64
2. Uji Reliabilitas .............................................................................................................. 68
E. Prosedur Penelitian ............................................................................................................. 63
F. Analisis Data ......................................................................................................................
72
1. Seleksi Data …….......................................................................................................... 73
2. Klasifikasi Data ............................................................................................................
74
3. Pengolahan Data ........................................................................................................... 74
BAB IV HASIL PENELITIAN DAN PEMBAHASAN
84
A. Hasil
Penelitian 84
...................................................................................................................
B. Hasil
Pengolahan
Data 85
........................................................................................................
1. Perhitungan Kecenderungan Umum Skor Responden Masing-Masing Variabel 85
dengan
Rumus
Weight
Means
Score
...............................................................
2. Perhitungan
Skor
Mentah
Menjadi
(WMS) 94
99
Skor
Baku
untuk
Setiap
..........................
Variabel 99
99
C. Hasil Analisis Data ............................................................................................................. 100
1. Uji Normalitas ............................................................................................................. 101
2. Uji
Dimas Adhipratama, 2016
Pengaruh Mutu Manajemen Penyelenggaraan Pendidikan dan Pelatihan Terhadap Kepuasan
Peserta Diklat di Balai Diklat VI Kementerian PU PR
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Linieritas 102
................................................................................................................
102
3. Uji Hipotesis …............................................................................................................ 102
a. Analisis
Koefisien
Korelasi
.....................................................................................
b. Koefisien Determinasi ............................................................................................
c. Uji
Signifikansi
Korelasi
.........................................................................................
d. Analisis Regresi ......................................................................................................
D. Pembahasan
Hasil
Penelitian 103
..............................................................................................
1. Informasi Tentang Kepuasan Peserta Diklat yang terjadi di Balai Diklat VI 103
Kementerian
PU
PR
.....................................................................................................
108
2. Gambaran Mutu Manajemen Penyelenggaran Pendidikan dan Pelatihan yang ada di
Balai
Diklat
VI
Kementerian
PU
PR
............................................................................
114
3. Gambaran tentang Besaran Pengaruh Mutu Manajemen Penyelenggaraan
Pendidikan dan Pelatihan Terhadap Kepuasan Peserta Diklat di Balai Diklat VI
Kementerian
PU
PR
.....................................................................................................
BAB V KESIMPULAN DAN REKOMENDASI
117
A. Kesimpulan .......................................................................................................................... 117
B. Implikasi ............................................................................................................................... 118
C. Rekomendasi ........................................................................................................................ 119
DAFTAR PUSTAKA .............................................................................................................. 121
LAMPIRAN-LAMPIRAN ...................................................................................................... 124
LAMPIRAN
1.
Instrumen
.........................................................................................
Dimas Adhipratama, 2016
Pengaruh Mutu Manajemen Penyelenggaraan Pendidikan dan Pelatihan Terhadap Kepuasan
Peserta Diklat di Balai Diklat VI Kementerian PU PR
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Penelitian 124
142
LAMPIRAN
2.
Data
Penelitian 150
..................................................................................................
153
LAMPIRAN 3. Surat Penelitian ................................................................................................
LAMPIRAN
4.
Daftar
Riwayat
.......................................................................................
Dimas Adhipratama, 2016
Pengaruh Mutu Manajemen Penyelenggaraan Pendidikan dan Pelatihan Terhadap Kepuasan
Peserta Diklat di Balai Diklat VI Kementerian PU PR
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Hidup
LEMBAR PERNYATAAN ................................................................................................... i
ABSTRAK .............................................................................................................................. ii
KATA PENGANTAR ........................................................................................................... iv
UCAPAN TERIMAKASIH ..................................................................................................
v
DAFTAR ISI ..........................................................................................................................
viii
DAFTAR TABEL ..................................................................................................................
xi
DAFTAR GAMBAR .............................................................................................................
xii
DAFTAR LAMPIRAN .........................................................................................................
xiii
BAB I PENDAHULUAN
1
A. Latar Belakang Penelitian .................................................................................................... 1
B. Rumusan Masalah Penelitian ............................................................................................... 7
C. Tujuan Penelitian .................................................................................................................. 7
D. Manfaat Penelitian ................................................................................................................ 7
E. Struktur Organisasi Skripsi .................................................................................................. 8
BAB II KAJIAN PUSTAKA
10
A. Kajian Teoritis ...................................................................................................................... 11
1. Kajian Mutu dalam Administrasi Pendidikan ................................................................ 11
a. Konsep Mutu ............................................................................................................ 12
b. Mutu Pendidikan ...................................................................................................... 17
c. Manajemen Mutu Terpadu (Total Quality Management) ........................................ 22
2. Kajian Kepuasan ............................................................................................................ 26
3. Kajian Pendidikan dan Pelatihan untuk Peningkatan SDM ........................................... 29
a. Pendidikan dan Pelatihan ......................................................................................... 29
b. Manajemen Penyelenggaraan Pendidikan dan Pelatihan ......................................... 34
c. Faktor-Faktor yang Mempengaruhi Manajemen Penyelenggaraan Pendidikan dan
Pelatihan ................................................................................................................... 40
B. Hasil Penelitian yang Relevan.............................................................................................. 45
Dimas Adhipratama, 2016
Pengaruh Mutu Manajemen Penyelenggaraan Pendidikan dan Pelatihan Terhadap Kepuasan
Peserta Diklat di Balai Diklat VI Kementerian PU PR
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
BAB III METODE PENELITIAN
48
A. Desain Penelitian ................................................................................................................ 48
B. Lokasi, Populasi dan Sampel Penelitian ............................................................................
54
1. Lokasi Penelitian ..........................................................................................................
54
2. Populasi Penelitian .......................................................................................................
54
3. Sampel Penelitian ......................................................................................................... 55
C. Instrumen Penelitian ........................................................................................................... 58
1. Angket/Kuesioner ......................................................................................................... 59
2. Dokumentasi ................................................................................................................. 63
D. Pengembangan Instrumen ..................................................................................................
64
1. Uji Validitas .................................................................................................................
64
2. Uji Reliabilitas .............................................................................................................. 68
E. Prosedur Penelitian ............................................................................................................. 63
F. Analisis Data ......................................................................................................................
72
1. Seleksi Data …….......................................................................................................... 73
2. Klasifikasi Data ............................................................................................................
74
3. Pengolahan Data ........................................................................................................... 74
BAB IV HASIL PENELITIAN DAN PEMBAHASAN
84
A. Hasil
Penelitian 84
...................................................................................................................
B. Hasil
Pengolahan
Data 85
........................................................................................................
1. Perhitungan Kecenderungan Umum Skor Responden Masing-Masing Variabel 85
dengan
Rumus
Weight
Means
Score
...............................................................
2. Perhitungan
Skor
Mentah
Menjadi
(WMS) 94
99
Skor
Baku
untuk
Setiap
..........................
Variabel 99
99
C. Hasil Analisis Data ............................................................................................................. 100
1. Uji Normalitas ............................................................................................................. 101
2. Uji
Dimas Adhipratama, 2016
Pengaruh Mutu Manajemen Penyelenggaraan Pendidikan dan Pelatihan Terhadap Kepuasan
Peserta Diklat di Balai Diklat VI Kementerian PU PR
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Linieritas 102
................................................................................................................
102
3. Uji Hipotesis …............................................................................................................ 102
a. Analisis
Koefisien
Korelasi
.....................................................................................
b. Koefisien Determinasi ............................................................................................
c. Uji
Signifikansi
Korelasi
.........................................................................................
d. Analisis Regresi ......................................................................................................
D. Pembahasan
Hasil
Penelitian 103
..............................................................................................
1. Informasi Tentang Kepuasan Peserta Diklat yang terjadi di Balai Diklat VI 103
Kementerian
PU
PR
.....................................................................................................
108
2. Gambaran Mutu Manajemen Penyelenggaran Pendidikan dan Pelatihan yang ada di
Balai
Diklat
VI
Kementerian
PU
PR
............................................................................
114
3. Gambaran tentang Besaran Pengaruh Mutu Manajemen Penyelenggaraan
Pendidikan dan Pelatihan Terhadap Kepuasan Peserta Diklat di Balai Diklat VI
Kementerian
PU
PR
.....................................................................................................
BAB V KESIMPULAN DAN REKOMENDASI
117
A. Kesimpulan .......................................................................................................................... 117
B. Implikasi ............................................................................................................................... 118
C. Rekomendasi ........................................................................................................................ 119
DAFTAR PUSTAKA .............................................................................................................. 121
LAMPIRAN-LAMPIRAN ...................................................................................................... 124
LAMPIRAN
1.
Instrumen
.........................................................................................
Dimas Adhipratama, 2016
Pengaruh Mutu Manajemen Penyelenggaraan Pendidikan dan Pelatihan Terhadap Kepuasan
Peserta Diklat di Balai Diklat VI Kementerian PU PR
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Penelitian 124
142
LAMPIRAN
2.
Data
Penelitian 150
..................................................................................................
153
LAMPIRAN 3. Surat Penelitian ................................................................................................
LAMPIRAN
4.
Daftar
Riwayat
.......................................................................................
Dimas Adhipratama, 2016
Pengaruh Mutu Manajemen Penyelenggaraan Pendidikan dan Pelatihan Terhadap Kepuasan
Peserta Diklat di Balai Diklat VI Kementerian PU PR
Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Hidup