Pengaruh Persepsi Tentang Mutu Pelayanan Kesehatan Terhadap Pasien Pulang Atas Permintaan Sendiri di Rumah Sakit Advent Medan Tahun 2014
96
Lampiran 1
LEMBAR PERSETUJUAN
Saya yang namanya tersebut dibawah ini :
Nama
:
Umur
:
Alamat
:
No. Hp
:
Setelah mendapatkan penjelasan mengenai manfaat penelitian yang berjudul
“Pengaruh Persepsi tentang Mutu Pelayanan Kesehatan Terhadap Pasien Pulang Atas
Permintaan Sendiri di Rumah Sakit Advent Kota Medan Tahun 2014”, maka kami
menyatakan untuk tidak keberatan untuk menjadi responden dalam penelitian
tersebut.
Yang Menyatakan
Responden
...................................
Universitas Sumatera Utara
97
Lampiran 2
KUESIONER PENELITIAN
Medan,
Januari 2014
Kepada Yth.
Bapak / Ibu Responden
Di Tempat
Dengan Hormat,
Bersama surat ini kami sampaikan bahwa dalam rangka untuk meningkatkan
kualitas pelayanan kesehatan yang ada di Rumah Sakit Advent Kota Medan, maka
kami bermaksud melakukan penelitian tentang pengaruh persepsi tentang mutu
pelayanan kesehatan terhadap pasien pulang atas permintaan sendiri di Rumah Sakit
Advent Kota Medan. Untuk itu kami mohon kesediaan Bapak/Ibu sekalian untuk
menjadi responden dalam penelitian ini dan dapat mengisi kuesioner yang kami
berikan sesuai dengan kondisi yang sebenarnya. Kami akan menjamin kerahasiaan
terhadap apapun yang telah Bapak/Ibu berikan dan tidak akan mengurangi kualitas
pelayanan yang akan Bapak/Ibu terima.
Demikian atas partisipasi dan kerjasamanya kami ucapkan terima kasih.
Hormat Saya.
Peneliti
Lenni Irawati
107032061
Universitas Sumatera Utara
98
KUESIONER
PENGARUH PERSEPSI TENTANG MUTU PELAYANAN KESEHATAN
TERHADAP PASIEN PULANG ATAS PERMINTAAN SENDIRI
DIRUMAH SAKIT ADVENT TAHUN 2014 KOTA MEDAN
Responden
: ............................
Identitas Responden
1. Nama
: .............................................................
2. Umur / Tanggal Lahir
: .............................................................
3. Jenis Kelamin
:
4. Pendidikan
:
Laki – Laki
Perempuan
SD
SLTP
SLTA
Akademik / DIII
S.1 / S.2
5. Pekerjaan
:
Pegawai Swasta / PNS
Wiraswata / Pedagang
Petani
Buruh
Tidak Bekerja
6. Berapa Lama Dirawat diRumah Sakit
: ...............................
Universitas Sumatera Utara
99
Mutu Pelayanan Kesehatan
Petunjuk : Mohon Bapak / Ibu mengisi dengan memberi tanda chek list
√) (pada
kolom sesuai dengan jawaban saudara berdasarkan pelayanan yang anda
terima.
Keterangan :
SP
P
RR
TP
STP
= Sangat Puas
= Puas
= Ragu-Ragu
= Tidak Puas
= Sangat Tidak Puas
(Skore 5)
(Skore 4)
(Skore 3)
(Skore 2)
(Skore 1)
1. Bukti Fisik (Penampilan Pelayanan) / Tangible
No
Pernyataan
1 Halaman parkir luas dan nyaman.
2 Keadaan rumah sakit bersih dan nyaman.
3 Terdapat keberadaan dan penempatan papan
petunjuk yang jelas.
4 Tempat tidur bersih dan nyaman.
5 Peralatan medis lengkap dan canggih serta sesuai
dengan apa yang dibutuhkan pasien.
6 Peralatan medis bersih.
7 Kamar mandi pasien bersih dan wangi.
8 Penampilan petugas administrasi bersih dan rapi.
9 Penampilan perawat bersih dan rapi.
10. Penampilan dokter bersih dan rapi.
SP
P
RR
TP
STP
SP
P
RR
TP
STP
2. Kehandalan Pelayanan / Reliability
a. Pelayanan Administrasi
No
Pernyataan
1 Pendaftaran Pasien dapat dilakukan dengan cepat
dan tepat.
2 Prosedur pelayanan pasien di bagian administrasi
tidak berbelit- belit.
3 Petugas administrasi memberikan pelayanan yang
informatif, ramah dan sopan.
4 Ketersediaan tempat menunggu giliran untuk
diperiksa nyaman
Universitas Sumatera Utara
100
b. Pelayanan Dokter
No
1
2
3
4
Pernyataan
Dokter ramah dalam berkomunikasi
Dokter menjelaskan tentang keadaan pasien.
Dokter berkunjung secara teratur dan tepat waktu.
Dokter mampu menentukan penyakit pasien dan
tindakan medis selanjutnya.
SP
P
RR
TP
STP
SP
P
RR
TP
STP
SP
P
RR
TP
STP
SP
P
RR
TP
STP
c. Pelayanan Perawat
No
Pernyataan
1 Perawat berkomunikasi ramah dan sopan dengan
pasien.
2 Perawat Menanggapi Keluhan Pasien
3 Perawat melayani pasien (memandikan,memberi
makan,memberi obat).
4 Perawat menggantikan seprei dalam waktu
tertentu.
d. Fasilitas Makanan
No
1
2
3
4
Pernyataan
Makanan memiliki cita rasa yang baik.
Makanan disajikan secara teratur dan tepat waktu.
Makanan disajikan dalam keadaan hangat.
Menu makanan bervariasi.
e. Pelayanan Petugas Obat
No
Pernyataan
1 Petugas obat menjelaskan penggunaan obat.
2 Obat yang diresepkan dokter tersedia dengan baik
jenis maupun jumlahnya.
3 Prosedur penagihan resep obat tidak berbelit.
4 Petugas obat cepat melayani penagihan resep obat.
Universitas Sumatera Utara
101
f. Fasilitas Ruang Rawat Inap
No
Pernyataan
1 Ruang rawat inap bersih,nyaman dan tertata rapi
serta adanya ventilasi yang cukup.
2 Ketersediaan air kamar mandi tetap diperhatikan
petugas.
3 Ketersediaan bel untuk memanggil petugas.
4 Penerangan ruang rawat inap diperhatikan secara
teratur.
SP
P
RR
TP
STP
SP
P
RR
TP
STP
SP
P
RR
TP
STP
3. Daya tanggap / Responsiviness
No
Pernyataan
1 Dokter memberikan respon cepat terhadap
keluhan pasien.
2 Perawat merespon setiap keluhan dari pasien.
3 Dokter bersedia membantu pasien setiap saat.
4 Perawat bersedia membantu pasien setiap saat.
5 Tindakan pertolongan cepat dan tepat.
4. Jaminan / Assurance
No
Pernyataan
1 Dokter terampil dan cepat menetapkan diagnosis.
2 Perawat terampil dalam melaksanakan tugasnya.
3 Pasien tidak lama menunggu diagnosis maupun
pelayanan medis di rumah sakit.
4 Pasien merasakan jaminan keamanan dan
kerahasiaan selama pemeriksaan dan pelayanan.
5 Pembiayaan sesuai dan dapat dijangkau.
Universitas Sumatera Utara
102
5. Perhatian Pelayanan / Empathy
No
Pernyataan
1 Pelayanan kepada pasien tidak memandang status
sosial dan lain – lain.
2 Petugas dengan sabar melayani kebutuhan pasien.
3 Perawat memberikan perhatian yang baik kepada
pasien.
4 Dokter memberikan perhatian yang baik kepada
pasien.
5 Petugas pelayanan memberi perhatian dan
ketenangan kepada keluarga pasien.
SP
P
RR
TP
STP
Universitas Sumatera Utara
103
Universitas Sumatera Utara
104
Universitas Sumatera Utara
105
Lampiran 4
OUTPUT
Frequency Table
Umur katagori
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
< 40 tahun
25
40.3
40.3
40.3
>= 40 tahun
37
59.7
59.7
100.0
Total
62
100.0
100.0
Jenis Kelamin Responden
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
LAKI-LAKI
32
51.6
51.6
51.6
PEREMPUAN
30
48.4
48.4
100.0
Total
62
100.0
100.0
Pendidikan
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
SMP
4
6.5
6.5
SMA
35
56.5
56.5
62.9
Sarjana
23
37.1
37.1
100.0
Total
62
100.0
100.0
6.5
Pekerjaan
Frequency
Valid
PNS
Percent
Cumulative
Percent
Valid Percent
4
6.5
6.5
6.5
Karyawan swasta
36
58.1
58.1
64.5
Wirasawasta
10
16.1
16.1
80.6
Ibu rumah tangga
12
19.4
19.4
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
106
Bukti Fisik 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
5
8.1
8.1
8.1
tidak puas
8
12.9
12.9
21.0
Ragu-ragu
28
45.2
45.2
66.1
Puas
21
33.9
33.9
100.0
Total
62
100.0
100.0
Bukti Fisik 2
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
2
3.2
3.2
3.2
tidak puas
16
25.8
25.8
29.0
Ragu-ragu
26
41.9
41.9
71.0
Puas
18
29.0
29.0
100.0
Total
62
100.0
100.0
Bukti Fisik 3
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
38
61.3
61.3
61.3
tidak puas
9
14.5
14.5
75.8
Ragu-ragu
15
24.2
24.2
100.0
Total
62
100.0
100.0
Bukti Fisik 4
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
3
4.8
4.8
4.8
tidak puas
15
24.2
24.2
29.0
Ragu-ragu
26
41.9
41.9
71.0
Puas
17
27.4
27.4
98.4
1
1.6
1.6
100.0
62
100.0
100.0
sangat puas
Total
Universitas Sumatera Utara
107
Bukti Fisik 5
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
39
62.9
62.9
62.9
tidak puas
19
30.6
30.6
93.5
Ragu-ragu
4
6.5
6.5
100.0
62
100.0
100.0
Total
Bukti Fisik 6
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
6
9.7
9.7
9.7
tidak puas
17
27.4
27.4
37.1
Ragu-ragu
24
38.7
38.7
75.8
Puas
15
24.2
24.2
100.0
Total
62
100.0
100.0
Bukti Fisik 7
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
6
9.7
9.7
9.7
tidak puas
21
33.9
33.9
43.5
Ragu-ragu
35
56.5
56.5
100.0
Total
62
100.0
100.0
Bukti Fisik 8
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
6
9.7
9.7
9.7
tidak puas
3
4.8
4.8
14.5
Ragu-ragu
25
40.3
40.3
54.8
Puas
28
45.2
45.2
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
108
Bukti Fisik 9
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
4
6.5
6.5
6.5
tidak puas
9
14.5
14.5
21.0
Ragu-ragu
25
40.3
40.3
61.3
Puas
24
38.7
38.7
100.0
Total
62
100.0
100.0
Bukti Fisik 10
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
6
9.7
9.7
9.7
tidak puas
3
4.8
4.8
14.5
Ragu-ragu
24
38.7
38.7
53.2
Puas
29
46.8
46.8
100.0
Total
62
100.0
100.0
Bukti fisik
Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
Baik
17
27.4
27.4
27.4
Kurang baik
45
72.6
72.6
100.0
Total
62
100.0
100.0
Pelayanan Administrasi 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
2
3.2
3.2
3.2
tidak puas
9
14.5
14.5
17.7
Ragu-ragu
23
37.1
37.1
54.8
Puas
28
45.2
45.2
100.0
Total
62
100.0
100.0
Pelayanan Administrasi 2
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
19
30.6
30.6
30.6
Ragu-ragu
43
69.4
69.4
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
109
Pelayanan Administrasi 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
21
33.9
33.9
33.9
tidak puas
22
35.5
35.5
69.4
Ragu-ragu
19
30.6
30.6
100.0
Total
62
100.0
100.0
Pelayanan Administrasi 4
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
17
27.4
27.4
27.4
tidak puas
28
45.2
45.2
72.6
Ragu-ragu
17
27.4
27.4
100.0
Total
62
100.0
100.0
Pelayanan Dokter 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
20
32.3
32.3
32.3
tidak puas
19
30.6
30.6
62.9
Ragu-ragu
21
33.9
33.9
96.8
Puas
2
3.2
3.2
100.0
Total
62
100.0
100.0
Pelayanan Dokter 2
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
21
33.9
33.9
33.9
tidak puas
24
38.7
38.7
72.6
Ragu-ragu
15
24.2
24.2
96.8
Puas
2
3.2
3.2
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
110
Pelayanan Dokter 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
6
9.7
9.7
9.7
tidak puas
3
4.8
4.8
14.5
Ragu-ragu
21
33.9
33.9
48.4
Puas
32
51.6
51.6
100.0
Total
62
100.0
100.0
Pelayanan Dokter 4
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
2
3.2
3.2
3.2
tidak puas
5
8.1
8.1
11.3
Ragu-ragu
26
41.9
41.9
53.2
Puas
29
46.8
46.8
100.0
Total
62
100.0
100.0
Pelayanan Perawat 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
19
30.6
30.6
30.6
tidak puas
25
40.3
40.3
71.0
Ragu-ragu
18
29.0
29.0
100.0
Total
62
100.0
100.0
Pelayanan Perawat 2
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
4
6.5
6.5
6.5
tidak puas
10
16.1
16.1
22.6
Ragu-ragu
24
38.7
38.7
61.3
Puas
24
38.7
38.7
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
111
Pelayanan Perawat 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
16
25.8
25.8
25.8
tidak puas
27
43.5
43.5
69.4
Ragu-ragu
14
22.6
22.6
91.9
Puas
4
6.5
6.5
98.4
sangat puas
1
1.6
1.6
100.0
62
100.0
100.0
Total
Pelayanan Perawat 4
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
2
3.2
3.2
3.2
tidak puas
11
17.7
17.7
21.0
Ragu-ragu
15
24.2
24.2
45.2
Puas
33
53.2
53.2
98.4
1
1.6
1.6
100.0
62
100.0
100.0
sangat puas
Total
Pelayanan Makan 1
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
2
3.2
3.2
3.2
tidak puas
11
17.7
17.7
21.0
Ragu-ragu
28
45.2
45.2
66.1
Puas
19
30.6
30.6
96.8
2
3.2
3.2
100.0
62
100.0
100.0
sangat puas
Total
Pelayanan Makan 2
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
3
4.8
4.8
4.8
tidak puas
12
19.4
19.4
24.2
Ragu-ragu
18
29.0
29.0
53.2
Puas
29
46.8
46.8
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
112
Pelayanan Makan 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
4
6.5
6.5
6.5
tidak puas
6
9.7
9.7
16.1
Ragu-ragu
15
24.2
24.2
40.3
Puas
35
56.5
56.5
96.8
2
3.2
3.2
100.0
62
100.0
100.0
sangat puas
Total
Pelayanan Makan 4
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
23
37.1
37.1
37.1
tidak puas
18
29.0
29.0
66.1
Ragu-ragu
7
11.3
11.3
77.4
13
21.0
21.0
98.4
1
1.6
1.6
100.0
62
100.0
100.0
Puas
sangat puas
Total
Pelayanan Petugas Obat 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
3
4.8
4.8
4.8
tidak puas
5
8.1
8.1
12.9
Ragu-ragu
22
35.5
35.5
48.4
Puas
31
50.0
50.0
98.4
1
1.6
1.6
100.0
62
100.0
100.0
sangat puas
Total
Pelayanan Petugas Obat 2
Frequency
Valid
Percent
Valid Percent
tidak puas
21
33.9
33.9
Ragu-ragu
Cumulative
Percent
33.9
34
54.8
54.8
88.7
Puas
7
11.3
11.3
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
113
Pelayanan Petugas Obat 3
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
1
1.6
1.6
1.6
tidak puas
21
33.9
33.9
35.5
Ragu-ragu
29
46.8
46.8
82.3
Puas
11
17.7
17.7
100.0
Total
62
100.0
100.0
Pelayanan Petugas Obat 4
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
2
3.2
3.2
3.2
tidak puas
19
30.6
30.6
33.9
Ragu-ragu
23
37.1
37.1
71.0
Puas
18
29.0
29.0
100.0
Total
62
100.0
100.0
Pelayan Ruang Rawat Inap 1
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
3
4.8
4.8
4.8
tidak puas
19
30.6
30.6
35.5
Ragu-ragu
16
25.8
25.8
61.3
Puas
24
38.7
38.7
100.0
Total
62
100.0
100.0
Pelayan Ruang Rawat Inap 2
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
4
6.5
6.5
6.5
tidak puas
8
12.9
12.9
19.4
Ragu-ragu
19
30.6
30.6
50.0
Puas
30
48.4
48.4
98.4
100.0
sangat puas
Total
1
1.6
1.6
62
100.0
100.0
Universitas Sumatera Utara
114
Pelayan Ruang Rawat Inap 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
31
50.0
50.0
50.0
tidak puas
19
30.6
30.6
80.6
Ragu-ragu
2
3.2
3.2
83.9
100.0
Puas
10
16.1
16.1
Total
62
100.0
100.0
Pelayan Ruang Rawat Inap 4
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
3
4.8
4.8
4.8
tidak puas
6
9.7
9.7
14.5
Ragu-ragu
23
37.1
37.1
51.6
Puas
30
48.4
48.4
100.0
Total
62
100.0
100.0
Kehandalan
Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
baik
26
41.9
41.9
41.9
tidak baik
36
58.1
58.1
100.0
Total
62
100.0
100.0
Daya Tanggap 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
18
29.0
29.0
29.0
tidak puas
24
38.7
38.7
67.7
Ragu-ragu
4
6.5
6.5
74.2
14
22.6
22.6
96.8
2
3.2
3.2
100.0
62
100.0
100.0
Puas
sangat puas
Total
Universitas Sumatera Utara
115
Daya Tanggap 2
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
18
29.0
29.0
29.0
tidak puas
22
35.5
35.5
64.5
Ragu-ragu
13
21.0
21.0
85.5
Puas
7
11.3
11.3
96.8
sangat puas
2
3.2
3.2
100.0
62
100.0
100.0
Total
Daya Tanggap 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
18
29.0
29.0
29.0
tidak puas
39
62.9
62.9
91.9
Ragu-ragu
4
6.5
6.5
98.4
100.0
Puas
1
1.6
1.6
Total
62
100.0
100.0
Daya Tanggap 4
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
10
16.1
16.1
16.1
tidak puas
34
54.8
54.8
71.0
Ragu-ragu
17
27.4
27.4
98.4
100.0
Puas
1
1.6
1.6
Total
62
100.0
100.0
Daya Tanggap 5
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
4
6.5
6.5
6.5
tidak puas
31
50.0
50.0
56.5
Ragu-ragu
23
37.1
37.1
93.5
100.0
Puas
4
6.5
6.5
Total
62
100.0
100.0
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116
Daya Tanggap
Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
baik
14
22.6
22.6
22.6
kurang baik
48
77.4
77.4
100.0
Total
62
100.0
100.0
Jaminan 1
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
2
3.2
3.2
3.2
tidak puas
17
27.4
27.4
30.6
Ragu-ragu
19
30.6
30.6
61.3
Puas
24
38.7
38.7
100.0
Total
62
100.0
100.0
Jaminan 2
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
7
11.3
11.3
11.3
tidak puas
16
25.8
25.8
37.1
Ragu-ragu
33
53.2
53.2
90.3
Puas
6
9.7
9.7
100.0
Total
62
100.0
100.0
Jaminan 3
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
9
14.5
14.5
14.5
tidak puas
14
22.6
22.6
37.1
Ragu-ragu
35
56.5
56.5
93.5
Puas
4
6.5
6.5
100.0
Total
62
100.0
100.0
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117
Jaminan 4
Frequency
Valid
Sangat tidak puas
Percent
3
Cumulative
Percent
Valid Percent
4.8
4.8
4.8
tidak puas
2
3.2
3.2
8.1
Ragu-ragu
29
46.8
46.8
54.8
Puas
28
45.2
45.2
100.0
Total
62
100.0
100.0
Jaminan 5
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
9
14.5
14.5
14.5
tidak puas
29
46.8
46.8
61.3
Ragu-ragu
23
37.1
37.1
98.4
Puas
1
1.6
1.6
100.0
Total
62
100.0
100.0
Jaminan Kepastian
Frequency
Valid
baik
26
kurang baik
36
Total
62
Percent
Valid Percent
41.9
Cumulative
Percent
41.9
41.9
58.1
58.1
100.0
100.0
100.0
Perhatian 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
3
4.8
4.8
4.8
tidak puas
3
4.8
4.8
9.7
Ragu-ragu
14
22.6
22.6
32.3
Puas
28
45.2
45.2
77.4
sangat puas
14
22.6
22.6
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
118
Perhatian 2
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
tidak puas
10
16.1
16.1
16.1
Ragu-ragu
31
50.0
50.0
66.1
Puas
19
30.6
30.6
96.8
100.0
sangat puas
Total
2
3.2
3.2
62
100.0
100.0
Perhatian 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
11
17.7
17.7
17.7
tidak puas
30
48.4
48.4
66.1
Ragu-ragu
17
27.4
27.4
93.5
Puas
4
6.5
6.5
100.0
Total
62
100.0
100.0
Perhatian 4
Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
tidak puas
33
53.2
53.2
53.2
Ragu-ragu
24
38.7
38.7
91.9
Puas
5
8.1
8.1
100.0
Total
62
100.0
100.0
Perhatian 5
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
8
12.9
12.9
12.9
tidak puas
31
50.0
50.0
62.9
Ragu-ragu
22
35.5
35.5
98.4
Puas
1
1.6
1.6
100.0
Total
62
100.0
100.0
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119
Perhatian
Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
baik
31
50.0
50.0
50.0
kurang baik
31
50.0
50.0
100.0
Total
62
100.0
100.0
Pasien pulang permintaan sendiri
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
>= 3 hari
24
38.7
38.7
38.7
< 3 hari
38
61.3
61.3
100.0
Total
62
100.0
100.0
Bukti fisik * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
>= 3 hari
Bukti fisik
Baik
Count
Total
Total
6
11
17
% within Bukti fisik
35.3%
64.7%
100.0%
% within Pasien pulang
permintaan sendiri
25.0%
28.9%
27.4%
9.7%
17.7%
27.4%
18
27
45
% within Bukti fisik
40.0%
60.0%
100.0%
% within Pasien pulang
permintaan sendiri
75.0%
71.1%
72.6%
% of Total
29.0%
43.5%
72.6%
24
38
62
38.7%
61.3%
100.0%
100.0%
100.0%
100.0%
38.7%
61.3%
100.0%
% of Total
Kurang baik
< 3 hari
Count
Count
% within Bukti fisik
% within Pasien pulang
permintaan sendiri
% of Total
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120
Chi-Square Tests
Value
Pearson Chi-Square
b
Continuity Correction
Likelihood Ratio
Fisher's Exact Test
Asymp. Sig. (2sided)
df
Exact Sig. (2sided)
.115a
.002
.116
1
1
1
.734
.962
.733
.113
62
1
.736
Exact Sig. (1sided)
.779
Linear-by-Linear Association
N of Valid Casesb
.485
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 6.58.
b. Computed only for a 2x2 table
Kehandalan * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
>= 3 hari
Kehandalan
baik
kurang baik
Total
Count
< 3 hari
Total
15
11
26
% within Kehandalan
57.7%
42.3%
100.0%
% within Pasien pulang
permintaan sendiri
62.5%
28.9%
41.9%
% of Total
24.2%
17.7%
41.9%
9
27
36
% within Kehandalan
25.0%
75.0%
100.0%
% within Pasien pulang
permintaan sendiri
37.5%
71.1%
58.1%
% of Total
14.5%
43.5%
58.1%
24
38
62
38.7%
61.3%
100.0%
100.0%
100.0%
100.0%
38.7%
61.3%
100.0%
Count
Count
% within Kehandalan
% within Pasien pulang
permintaan sendiri
% of Total
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121
Chi-Square Tests
Value
Pearson Chi-Square
Continuity Correctionb
Likelihood Ratio
Fisher's Exact Test
Linear-by-Linear Association
N of Valid Casesb
Asymp. Sig. (2sided)
df
6.801a
5.493
6.848
1
1
1
.009
.019
.009
6.691
62
1
.010
Exact Sig. (2sided)
Exact Sig. (1sided)
.017
.009
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 10.06.
b. Computed only for a 2x2 table
Daya Tanggap * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
>= 3 hari
Daya Tanggap
baik
kurang baik
Total
Count
< 3 hari
Total
9
5
14
% within Daya Tanggap
64.3%
35.7%
100.0%
% within Pasien pulang
permintaan sendiri
37.5%
13.2%
22.6%
% of Total
14.5%
8.1%
22.6%
15
33
48
% within Daya Tanggap
31.2%
68.8%
100.0%
% within Pasien pulang
permintaan sendiri
62.5%
86.8%
77.4%
% of Total
24.2%
53.2%
77.4%
24
38
62
% within Daya Tanggap
38.7%
61.3%
100.0%
% within Pasien pulang
permintaan sendiri
100.0%
100.0%
100.0%
38.7%
61.3%
100.0%
Count
Count
% of Total
Universitas Sumatera Utara
122
Chi-Square Tests
Value
Asymp. Sig. (2sided)
df
4.986a
1
.026
Continuity Correction
3.691
1
.055
Likelihood Ratio
4.888
1
.027
Pearson Chi-Square
b
Exact Sig. (2sided)
Fisher's Exact Test
Exact Sig. (1sided)
.033
Linear-by-Linear Association
b
N of Valid Cases
4.905
1
.028
.027
62
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 5.42.
b. Computed only for a 2x2 table
Jaminan Kepastian * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan
sendiri
>= 3 hari
Jaminan Kepastian
baik
Count
Total
7
19
26
% within Jaminan
Kepastian
26.9%
73.1%
100.0%
% within Pasien pulang
permintaan sendiri
29.2%
50.0%
41.9%
% of Total
11.3%
30.6%
41.9%
17
19
36
% within Jaminan
Kepastian
47.2%
52.8%
100.0%
% within Pasien pulang
permintaan sendiri
70.8%
50.0%
58.1%
% of Total
27.4%
30.6%
58.1%
24
38
62
38.7%
61.3%
100.0%
100.0%
100.0%
100.0%
38.7%
61.3%
100.0%
kurang baik Count
Total
< 3 hari
Count
% within Jaminan
Kepastian
% within Pasien pulang
permintaan sendiri
% of Total
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123
Chi-Square Tests
Value
Asymp. Sig. (2sided)
df
Exact Sig. (2sided)
2.622a
1
.105
Continuity Correction
1.836
1
.175
Likelihood Ratio
2.677
1
.102
2.580
1
.108
Pearson Chi-Square
b
Fisher's Exact Test
Exact Sig. (1sided)
.122
Linear-by-Linear Association
N of Valid Casesb
.087
62
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 10.06.
b. Computed only for a 2x2 table
Perhatian * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
>= 3 hari
Perhatian
baik
kurang baik
Total
Count
< 3 hari
Total
17
14
31
% within Perhatian
54.8%
45.2%
100.0%
% within Pasien pulang
permintaan sendiri
70.8%
36.8%
50.0%
% of Total
27.4%
22.6%
50.0%
7
24
31
% within Perhatian
22.6%
77.4%
100.0%
% within Pasien pulang
permintaan sendiri
29.2%
63.2%
50.0%
% of Total
11.3%
38.7%
50.0%
24
38
62
38.7%
61.3%
100.0%
100.0%
100.0%
100.0%
38.7%
61.3%
100.0%
Count
Count
% within Perhatian
% within Pasien pulang
permintaan sendiri
% of Total
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124
Chi-Square Tests
Value
Asymp. Sig. (2sided)
df
Exact Sig. (2sided)
6.798a
1
.009
Continuity Correction
5.507
1
.019
Likelihood Ratio
6.959
1
.008
Fisher's Exact Test
Linear-by-Linear Association
6.689
1
.010
Pearson Chi-Square
b
Exact Sig. (1sided)
.018
N of Valid Casesb
.009
62
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 12.00.
b. Computed only for a 2x2 table
Logistic Regression
Case Processing Summary
a
Unweighted Cases
Selected Cases
N
Included in Analysis
Percent
62
Missing Cases
Total
Unselected Cases
Total
100.0
0
.0
62
0
62
100.0
.0
100.0
a. If weight is in effect, see classification table for the total number of
cases.
Dependent Variable Encoding
Original
Value
Internal Value
>= 3 hari
< 3 hari
0
1
Block 0: Beginning Block
Classification Tablea,b
Predicted
Pasien pulang permintaan sendiri
Observed
Step 0
Pasien pulang permintaan
sendiri
Overall Percentage
>= 3 hari
< 3 hari
Percentage
Correct
>= 3 hari
0
24
.0
< 3 hari
0
38
100.0
61.3
a. Constant is included in the model.
b. The cut value is .500
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125
Variables in the Equation
B
Step 0
Constant
S.E.
.460
Wald
.261
df
Sig.
3.106
1
Exp(B)
.078
1.583
Variables not in the Equation
Score
Step 0
Variables
df
Sig.
RKAT
6.801
1
.009
DTKAT
4.986
1
.026
JKAT
2.622
1
.105
PKAT
6.798
1
.009
16.677
4
.002
Overall Statistics
Block 1: Method = Backward Stepwise (Likelihood Ratio)
Omnibus Tests of Model Coefficients
Chi-square
Step 1
Step 2a
df
Sig.
Step
18.397
4
.001
Block
18.397
4
.001
Model
18.397
4
.001
Step
-1.352
1
.245
Block
17.045
3
.001
Model
17.045
3
.001
a. A negative Chi-squares value indicates that the Chi-squares
value has decreased from the previous step.
Model Summary
Step
-2 Log likelihood
Cox & Snell R
Square
64.364a
65.716a
1
2
.257
.240
Nagelkerke R
Square
.348
.326
a. Estimation terminated at iteration number 5 because parameter
estimates changed by less than .001.
Classification Tablea
Predicted
Pasien pulang permintaan sendiri
Observed
Step 1
Pasien pulang permintaan
sendiri
>= 3 hari
< 3 hari
Percentage
Correct
>= 3 hari
12
12
50.0
< 3 hari
5
33
86.8
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126
Overall Percentage
Step 2
72.6
Pasien pulang permintaan
sendiri
>= 3 hari
13
11
54.2
< 3 hari
5
33
86.8
Overall Percentage
74.2
a. The cut value is .500
Variables in the Equation
B
Step 1
a
Step 2
Wald
df
Sig.
Exp(B)
RKAT
1.016
.654
2.414
1
.120
2.762
DTKAT
1.695
.768
4.872
1
.027
5.445
JKAT
-.777
.676
1.319
1
.251
.460
PKAT
a
S.E.
1.519
.642
5.603
1
.018
4.569
Constant
RKAT
-1.644
1.277
.974
.613
2.847
4.345
1
1
.092
.037
.193
3.585
DTKAT
1.645
.767
4.603
1
.032
5.179
1.453
.630
5.326
1
.021
4.275
-2.192
.883
6.163
1
.013
.112
PKAT
Constant
a. Variable(s) entered on step 1: RKAT, DTKAT, JKAT, PKAT.
Model if Term Removed
Model Log
Likelihood
Variable
Step 1
Step 2
Change in -2 Log
Likelihood
df
Sig. of the Change
RKAT
-33.398
2.431
1
.119
DTKAT
-34.855
5.346
1
.021
JKAT
-32.858
1.352
1
.245
PKAT
RKAT
-35.247
-35.112
6.129
4.507
1
1
.013
.034
DTKAT
-35.389
5.061
1
.024
PKAT
-35.751
5.786
1
.016
Variables not in the Equation
Score
Step 2a
Variables
JKAT
Overall Statistics
df
Sig.
1.348
1
.246
1.348
1
.246
a. Variable(s) removed on step 2: JKAT.
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127
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
%
30
100.0
0
.0
30
100.0
a
Excluded
Total
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.928
10
Item Statistics
Mean
Bukti Fisik 1
Bukti Fisik 2
Bukti Fisik 3
Bukti Fisik 4
Bukti Fisik 5
Bukti Fisik 6
Bukti Fisik 7
Bukti Fisik 8
Bukti Fisik 9
Bukti Fisik 10
Std. Deviation
2.5667
2.9333
3.1333
3.1333
3.0000
2.8333
2.4333
3.1000
2.9333
3.1000
N
.72793
.86834
.93710
.89955
.98261
.91287
.77385
.95953
.86834
.95953
30
30
30
30
30
30
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Bukti Fisik 1
Bukti Fisik 2
Bukti Fisik 3
Bukti Fisik 4
Bukti Fisik 5
Bukti Fisik 6
Bukti Fisik 7
Bukti Fisik 8
Bukti Fisik 9
Bukti Fisik 10
26.6000
26.2333
26.0333
26.0333
26.1667
26.3333
26.7333
26.0667
26.2333
26.0667
41.903
39.289
37.206
41.413
40.006
42.575
40.271
36.685
38.737
36.685
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.628
.763
.898
.529
.594
.415
.762
.924
.820
.924
.925
.919
.911
.931
.928
.937
.919
.909
.916
.909
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Scale Statistics
Mean
Variance
29.1667
Std. Deviation
48.351
N of Items
6.95346
10
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.789
4
Item Statistics
Mean
Pelayanan Administrasi 1
Pelayanan Administrasi 2
Pelayanan Administrasi 3
Pelayanan Administrasi 4
Std. Deviation
1.9333
2.0667
1.8000
1.9667
N
.82768
1.01483
.88668
.76489
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayanan Administrasi 1
Pelayanan Administrasi 2
Pelayanan Administrasi 3
Pelayanan Administrasi 4
5.8333
5.7000
5.9667
5.8000
4.282
4.493
4.378
5.062
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.758
.474
.647
.557
.659
.814
.712
.759
Scale Statistics
Mean
7.7667
Variance
7.564
Std. Deviation
2.75034
N of Items
4
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Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.780
4
Item Statistics
Mean
Pelayanan Dokter 1
Pelayanan Dokter 2
Pelayanan Dokter 3
Pelayanan Dokter 4
Std. Deviation
3.0667
2.9333
2.5667
3.2333
N
.52083
.63968
.81720
.81720
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayanan Dokter 1
Pelayanan Dokter 2
Pelayanan Dokter 3
Pelayanan Dokter 4
8.7333
8.8667
9.2333
8.5667
3.168
3.016
2.599
2.944
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.764
.644
.603
.444
.674
.701
.722
.813
Scale Statistics
Mean
11.8000
Variance
4.855
Std. Deviation
2.20345
N of Items
4
Universitas Sumatera Utara
130
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.798
4
Item Statistics
Mean
Pelayanan Perawat 1
Pelayanan Perawat 2
Pelayanan Perawat 3
Pelayanan Perawat 4
Std. Deviation
3.0000
2.6000
3.1333
2.5333
N
.58722
.77013
.50742
.77608
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayanan Perawat 1
Pelayanan Perawat 2
Pelayanan Perawat 3
Pelayanan Perawat 4
8.2667
8.6667
8.1333
8.7333
3.237
2.092
3.085
2.340
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.424
.805
.637
.647
.827
.636
.751
.734
Scale Statistics
Mean
11.2667
Variance
4.478
Std. Deviation
2.11617
N of Items
4
Universitas Sumatera Utara
131
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.947
4
Item Statistics
Mean
Pelayanan Makan 1
Pelayanan Makan 2
Pelayanan Makan 3
Pelayanan Makan 4
Std. Deviation
3.4333
3.3000
3.3000
3.3333
N
.97143
.98786
.98786
.99424
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayanan Makan 1
Pelayanan Makan 2
Pelayanan Makan 3
Pelayanan Makan 4
9.9333
10.0667
10.0667
10.0333
7.582
7.857
7.651
7.620
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.914
.827
.876
.875
.918
.945
.930
.930
Scale Statistics
Mean
13.3667
Variance
13.413
Std. Deviation
3.66233
N of Items
4
Universitas Sumatera Utara
132
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
%
30
a
Excluded
Total
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.765
4
Item Statistics
Mean
Pelayanan Petugas Obat 1
Pelayanan Petugas Obat 2
Pelayanan Petugas Obat 3
Pelayanan Petugas Obat 4
Std. Deviation
3.1333
2.5333
2.9667
3.1667
N
.57135
.77608
.61495
.59209
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayanan Petugas Obat 1
Pelayanan Petugas Obat 2
Pelayanan Petugas Obat 3
Pelayanan Petugas Obat 4
8.6667
9.2667
8.8333
8.6333
2.713
2.271
2.213
2.240
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.452
.434
.710
.733
.764
.803
.633
.625
Scale Statistics
Mean
11.8000
Variance
3.890
Std. Deviation
1.97222
N of Items
4
Universitas Sumatera Utara
133
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.808
4
Item Statistics
Mean
Pelayan Ruang Rawat Inap 1
Pelayan Ruang Rawat Inap 2
Pelayan Ruang Rawat Inap 3
Pelayan Ruang Rawat Inap 4
Std. Deviation
2.93
3.13
3.13
3.00
N
.868
.937
.900
.983
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayan Ruang Rawat Inap 1
Pelayan Ruang Rawat Inap 2
Pelayan Ruang Rawat Inap 3
Pelayan Ruang Rawat Inap 4
9.27
9.07
9.07
9.20
5.030
4.616
5.789
5.269
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.735
.783
.474
.535
.709
.678
.827
.805
Scale Statistics
Mean
12.20
Variance
8.648
Std. Deviation
2.941
N of Items
4
Universitas Sumatera Utara
134
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
%
30
a
Excluded
Total
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.714
5
Item Statistics
Mean
Daya Tanggap 1
Daya Tanggap 2
Daya Tanggap 3
Daya Tanggap 4
Daya Tanggap 5
Std. Deviation
2.20
2.47
2.20
2.40
2.63
N
1.243
.730
.805
.724
.718
30
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Daya Tanggap 1
Daya Tanggap 2
Daya Tanggap 3
Daya Tanggap 4
Daya Tanggap 5
9.70
9.43
9.70
9.50
9.27
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
4.424
6.047
6.631
6.121
6.892
.538
.613
.363
.597
.364
.664
.620
.706
.627
.704
Scale Statistics
Mean
11.90
Variance
8.783
Std. Deviation
2.964
N of Items
5
Universitas Sumatera Utara
135
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
%
30
a
Excluded
Total
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.802
5
Item Statistics
Mean
Jaminan 1
Jaminan 2
Jaminan 3
Jaminan 4
Jaminan 5
Std. Deviation
2.37
2.47
2.47
2.87
2.30
N
.809
.860
.776
.860
.702
30
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Jaminan 1
Jaminan 2
Jaminan 3
Jaminan 4
Jaminan 5
10.10
10.00
10.00
9.60
10.17
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
5.886
6.069
6.483
5.834
6.006
.631
.521
.489
.587
.731
.750
.786
.793
.764
.726
Scale Statistics
Mean
12.47
Variance
9.016
Std. Deviation
3.003
N of Items
5
Universitas Sumatera Utara
136
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.707
5
Item Statistics
Mean
Perhatian 1
Perhatian 2
Perhatian 3
Perhatian 4
Perhatian 5
Std. Deviation
3.87
3.13
2.33
2.77
2.90
N
1.008
.730
.661
.626
1.155
30
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Perhatian 1
Perhatian 2
Perhatian 3
Perhatian 4
Perhatian 5
11.13
11.87
12.67
12.23
12.10
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
5.154
6.257
6.161
6.806
4.990
.520
.482
.596
.415
.432
.636
.656
.624
.683
.698
Scale Statistics
Mean
15.00
Variance
8.552
Std. Deviation
2.924
N of Items
5
Universitas Sumatera Utara
Lampiran 1
LEMBAR PERSETUJUAN
Saya yang namanya tersebut dibawah ini :
Nama
:
Umur
:
Alamat
:
No. Hp
:
Setelah mendapatkan penjelasan mengenai manfaat penelitian yang berjudul
“Pengaruh Persepsi tentang Mutu Pelayanan Kesehatan Terhadap Pasien Pulang Atas
Permintaan Sendiri di Rumah Sakit Advent Kota Medan Tahun 2014”, maka kami
menyatakan untuk tidak keberatan untuk menjadi responden dalam penelitian
tersebut.
Yang Menyatakan
Responden
...................................
Universitas Sumatera Utara
97
Lampiran 2
KUESIONER PENELITIAN
Medan,
Januari 2014
Kepada Yth.
Bapak / Ibu Responden
Di Tempat
Dengan Hormat,
Bersama surat ini kami sampaikan bahwa dalam rangka untuk meningkatkan
kualitas pelayanan kesehatan yang ada di Rumah Sakit Advent Kota Medan, maka
kami bermaksud melakukan penelitian tentang pengaruh persepsi tentang mutu
pelayanan kesehatan terhadap pasien pulang atas permintaan sendiri di Rumah Sakit
Advent Kota Medan. Untuk itu kami mohon kesediaan Bapak/Ibu sekalian untuk
menjadi responden dalam penelitian ini dan dapat mengisi kuesioner yang kami
berikan sesuai dengan kondisi yang sebenarnya. Kami akan menjamin kerahasiaan
terhadap apapun yang telah Bapak/Ibu berikan dan tidak akan mengurangi kualitas
pelayanan yang akan Bapak/Ibu terima.
Demikian atas partisipasi dan kerjasamanya kami ucapkan terima kasih.
Hormat Saya.
Peneliti
Lenni Irawati
107032061
Universitas Sumatera Utara
98
KUESIONER
PENGARUH PERSEPSI TENTANG MUTU PELAYANAN KESEHATAN
TERHADAP PASIEN PULANG ATAS PERMINTAAN SENDIRI
DIRUMAH SAKIT ADVENT TAHUN 2014 KOTA MEDAN
Responden
: ............................
Identitas Responden
1. Nama
: .............................................................
2. Umur / Tanggal Lahir
: .............................................................
3. Jenis Kelamin
:
4. Pendidikan
:
Laki – Laki
Perempuan
SD
SLTP
SLTA
Akademik / DIII
S.1 / S.2
5. Pekerjaan
:
Pegawai Swasta / PNS
Wiraswata / Pedagang
Petani
Buruh
Tidak Bekerja
6. Berapa Lama Dirawat diRumah Sakit
: ...............................
Universitas Sumatera Utara
99
Mutu Pelayanan Kesehatan
Petunjuk : Mohon Bapak / Ibu mengisi dengan memberi tanda chek list
√) (pada
kolom sesuai dengan jawaban saudara berdasarkan pelayanan yang anda
terima.
Keterangan :
SP
P
RR
TP
STP
= Sangat Puas
= Puas
= Ragu-Ragu
= Tidak Puas
= Sangat Tidak Puas
(Skore 5)
(Skore 4)
(Skore 3)
(Skore 2)
(Skore 1)
1. Bukti Fisik (Penampilan Pelayanan) / Tangible
No
Pernyataan
1 Halaman parkir luas dan nyaman.
2 Keadaan rumah sakit bersih dan nyaman.
3 Terdapat keberadaan dan penempatan papan
petunjuk yang jelas.
4 Tempat tidur bersih dan nyaman.
5 Peralatan medis lengkap dan canggih serta sesuai
dengan apa yang dibutuhkan pasien.
6 Peralatan medis bersih.
7 Kamar mandi pasien bersih dan wangi.
8 Penampilan petugas administrasi bersih dan rapi.
9 Penampilan perawat bersih dan rapi.
10. Penampilan dokter bersih dan rapi.
SP
P
RR
TP
STP
SP
P
RR
TP
STP
2. Kehandalan Pelayanan / Reliability
a. Pelayanan Administrasi
No
Pernyataan
1 Pendaftaran Pasien dapat dilakukan dengan cepat
dan tepat.
2 Prosedur pelayanan pasien di bagian administrasi
tidak berbelit- belit.
3 Petugas administrasi memberikan pelayanan yang
informatif, ramah dan sopan.
4 Ketersediaan tempat menunggu giliran untuk
diperiksa nyaman
Universitas Sumatera Utara
100
b. Pelayanan Dokter
No
1
2
3
4
Pernyataan
Dokter ramah dalam berkomunikasi
Dokter menjelaskan tentang keadaan pasien.
Dokter berkunjung secara teratur dan tepat waktu.
Dokter mampu menentukan penyakit pasien dan
tindakan medis selanjutnya.
SP
P
RR
TP
STP
SP
P
RR
TP
STP
SP
P
RR
TP
STP
SP
P
RR
TP
STP
c. Pelayanan Perawat
No
Pernyataan
1 Perawat berkomunikasi ramah dan sopan dengan
pasien.
2 Perawat Menanggapi Keluhan Pasien
3 Perawat melayani pasien (memandikan,memberi
makan,memberi obat).
4 Perawat menggantikan seprei dalam waktu
tertentu.
d. Fasilitas Makanan
No
1
2
3
4
Pernyataan
Makanan memiliki cita rasa yang baik.
Makanan disajikan secara teratur dan tepat waktu.
Makanan disajikan dalam keadaan hangat.
Menu makanan bervariasi.
e. Pelayanan Petugas Obat
No
Pernyataan
1 Petugas obat menjelaskan penggunaan obat.
2 Obat yang diresepkan dokter tersedia dengan baik
jenis maupun jumlahnya.
3 Prosedur penagihan resep obat tidak berbelit.
4 Petugas obat cepat melayani penagihan resep obat.
Universitas Sumatera Utara
101
f. Fasilitas Ruang Rawat Inap
No
Pernyataan
1 Ruang rawat inap bersih,nyaman dan tertata rapi
serta adanya ventilasi yang cukup.
2 Ketersediaan air kamar mandi tetap diperhatikan
petugas.
3 Ketersediaan bel untuk memanggil petugas.
4 Penerangan ruang rawat inap diperhatikan secara
teratur.
SP
P
RR
TP
STP
SP
P
RR
TP
STP
SP
P
RR
TP
STP
3. Daya tanggap / Responsiviness
No
Pernyataan
1 Dokter memberikan respon cepat terhadap
keluhan pasien.
2 Perawat merespon setiap keluhan dari pasien.
3 Dokter bersedia membantu pasien setiap saat.
4 Perawat bersedia membantu pasien setiap saat.
5 Tindakan pertolongan cepat dan tepat.
4. Jaminan / Assurance
No
Pernyataan
1 Dokter terampil dan cepat menetapkan diagnosis.
2 Perawat terampil dalam melaksanakan tugasnya.
3 Pasien tidak lama menunggu diagnosis maupun
pelayanan medis di rumah sakit.
4 Pasien merasakan jaminan keamanan dan
kerahasiaan selama pemeriksaan dan pelayanan.
5 Pembiayaan sesuai dan dapat dijangkau.
Universitas Sumatera Utara
102
5. Perhatian Pelayanan / Empathy
No
Pernyataan
1 Pelayanan kepada pasien tidak memandang status
sosial dan lain – lain.
2 Petugas dengan sabar melayani kebutuhan pasien.
3 Perawat memberikan perhatian yang baik kepada
pasien.
4 Dokter memberikan perhatian yang baik kepada
pasien.
5 Petugas pelayanan memberi perhatian dan
ketenangan kepada keluarga pasien.
SP
P
RR
TP
STP
Universitas Sumatera Utara
103
Universitas Sumatera Utara
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Universitas Sumatera Utara
105
Lampiran 4
OUTPUT
Frequency Table
Umur katagori
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
< 40 tahun
25
40.3
40.3
40.3
>= 40 tahun
37
59.7
59.7
100.0
Total
62
100.0
100.0
Jenis Kelamin Responden
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
LAKI-LAKI
32
51.6
51.6
51.6
PEREMPUAN
30
48.4
48.4
100.0
Total
62
100.0
100.0
Pendidikan
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
SMP
4
6.5
6.5
SMA
35
56.5
56.5
62.9
Sarjana
23
37.1
37.1
100.0
Total
62
100.0
100.0
6.5
Pekerjaan
Frequency
Valid
PNS
Percent
Cumulative
Percent
Valid Percent
4
6.5
6.5
6.5
Karyawan swasta
36
58.1
58.1
64.5
Wirasawasta
10
16.1
16.1
80.6
Ibu rumah tangga
12
19.4
19.4
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
106
Bukti Fisik 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
5
8.1
8.1
8.1
tidak puas
8
12.9
12.9
21.0
Ragu-ragu
28
45.2
45.2
66.1
Puas
21
33.9
33.9
100.0
Total
62
100.0
100.0
Bukti Fisik 2
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
2
3.2
3.2
3.2
tidak puas
16
25.8
25.8
29.0
Ragu-ragu
26
41.9
41.9
71.0
Puas
18
29.0
29.0
100.0
Total
62
100.0
100.0
Bukti Fisik 3
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
38
61.3
61.3
61.3
tidak puas
9
14.5
14.5
75.8
Ragu-ragu
15
24.2
24.2
100.0
Total
62
100.0
100.0
Bukti Fisik 4
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
3
4.8
4.8
4.8
tidak puas
15
24.2
24.2
29.0
Ragu-ragu
26
41.9
41.9
71.0
Puas
17
27.4
27.4
98.4
1
1.6
1.6
100.0
62
100.0
100.0
sangat puas
Total
Universitas Sumatera Utara
107
Bukti Fisik 5
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
39
62.9
62.9
62.9
tidak puas
19
30.6
30.6
93.5
Ragu-ragu
4
6.5
6.5
100.0
62
100.0
100.0
Total
Bukti Fisik 6
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
6
9.7
9.7
9.7
tidak puas
17
27.4
27.4
37.1
Ragu-ragu
24
38.7
38.7
75.8
Puas
15
24.2
24.2
100.0
Total
62
100.0
100.0
Bukti Fisik 7
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
6
9.7
9.7
9.7
tidak puas
21
33.9
33.9
43.5
Ragu-ragu
35
56.5
56.5
100.0
Total
62
100.0
100.0
Bukti Fisik 8
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
6
9.7
9.7
9.7
tidak puas
3
4.8
4.8
14.5
Ragu-ragu
25
40.3
40.3
54.8
Puas
28
45.2
45.2
100.0
Total
62
100.0
100.0
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108
Bukti Fisik 9
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
4
6.5
6.5
6.5
tidak puas
9
14.5
14.5
21.0
Ragu-ragu
25
40.3
40.3
61.3
Puas
24
38.7
38.7
100.0
Total
62
100.0
100.0
Bukti Fisik 10
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
6
9.7
9.7
9.7
tidak puas
3
4.8
4.8
14.5
Ragu-ragu
24
38.7
38.7
53.2
Puas
29
46.8
46.8
100.0
Total
62
100.0
100.0
Bukti fisik
Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
Baik
17
27.4
27.4
27.4
Kurang baik
45
72.6
72.6
100.0
Total
62
100.0
100.0
Pelayanan Administrasi 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
2
3.2
3.2
3.2
tidak puas
9
14.5
14.5
17.7
Ragu-ragu
23
37.1
37.1
54.8
Puas
28
45.2
45.2
100.0
Total
62
100.0
100.0
Pelayanan Administrasi 2
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
19
30.6
30.6
30.6
Ragu-ragu
43
69.4
69.4
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
109
Pelayanan Administrasi 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
21
33.9
33.9
33.9
tidak puas
22
35.5
35.5
69.4
Ragu-ragu
19
30.6
30.6
100.0
Total
62
100.0
100.0
Pelayanan Administrasi 4
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
17
27.4
27.4
27.4
tidak puas
28
45.2
45.2
72.6
Ragu-ragu
17
27.4
27.4
100.0
Total
62
100.0
100.0
Pelayanan Dokter 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
20
32.3
32.3
32.3
tidak puas
19
30.6
30.6
62.9
Ragu-ragu
21
33.9
33.9
96.8
Puas
2
3.2
3.2
100.0
Total
62
100.0
100.0
Pelayanan Dokter 2
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
21
33.9
33.9
33.9
tidak puas
24
38.7
38.7
72.6
Ragu-ragu
15
24.2
24.2
96.8
Puas
2
3.2
3.2
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
110
Pelayanan Dokter 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
6
9.7
9.7
9.7
tidak puas
3
4.8
4.8
14.5
Ragu-ragu
21
33.9
33.9
48.4
Puas
32
51.6
51.6
100.0
Total
62
100.0
100.0
Pelayanan Dokter 4
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
2
3.2
3.2
3.2
tidak puas
5
8.1
8.1
11.3
Ragu-ragu
26
41.9
41.9
53.2
Puas
29
46.8
46.8
100.0
Total
62
100.0
100.0
Pelayanan Perawat 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
19
30.6
30.6
30.6
tidak puas
25
40.3
40.3
71.0
Ragu-ragu
18
29.0
29.0
100.0
Total
62
100.0
100.0
Pelayanan Perawat 2
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
4
6.5
6.5
6.5
tidak puas
10
16.1
16.1
22.6
Ragu-ragu
24
38.7
38.7
61.3
Puas
24
38.7
38.7
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
111
Pelayanan Perawat 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
16
25.8
25.8
25.8
tidak puas
27
43.5
43.5
69.4
Ragu-ragu
14
22.6
22.6
91.9
Puas
4
6.5
6.5
98.4
sangat puas
1
1.6
1.6
100.0
62
100.0
100.0
Total
Pelayanan Perawat 4
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
2
3.2
3.2
3.2
tidak puas
11
17.7
17.7
21.0
Ragu-ragu
15
24.2
24.2
45.2
Puas
33
53.2
53.2
98.4
1
1.6
1.6
100.0
62
100.0
100.0
sangat puas
Total
Pelayanan Makan 1
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
2
3.2
3.2
3.2
tidak puas
11
17.7
17.7
21.0
Ragu-ragu
28
45.2
45.2
66.1
Puas
19
30.6
30.6
96.8
2
3.2
3.2
100.0
62
100.0
100.0
sangat puas
Total
Pelayanan Makan 2
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
3
4.8
4.8
4.8
tidak puas
12
19.4
19.4
24.2
Ragu-ragu
18
29.0
29.0
53.2
Puas
29
46.8
46.8
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
112
Pelayanan Makan 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
4
6.5
6.5
6.5
tidak puas
6
9.7
9.7
16.1
Ragu-ragu
15
24.2
24.2
40.3
Puas
35
56.5
56.5
96.8
2
3.2
3.2
100.0
62
100.0
100.0
sangat puas
Total
Pelayanan Makan 4
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
23
37.1
37.1
37.1
tidak puas
18
29.0
29.0
66.1
Ragu-ragu
7
11.3
11.3
77.4
13
21.0
21.0
98.4
1
1.6
1.6
100.0
62
100.0
100.0
Puas
sangat puas
Total
Pelayanan Petugas Obat 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
3
4.8
4.8
4.8
tidak puas
5
8.1
8.1
12.9
Ragu-ragu
22
35.5
35.5
48.4
Puas
31
50.0
50.0
98.4
1
1.6
1.6
100.0
62
100.0
100.0
sangat puas
Total
Pelayanan Petugas Obat 2
Frequency
Valid
Percent
Valid Percent
tidak puas
21
33.9
33.9
Ragu-ragu
Cumulative
Percent
33.9
34
54.8
54.8
88.7
Puas
7
11.3
11.3
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
113
Pelayanan Petugas Obat 3
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
1
1.6
1.6
1.6
tidak puas
21
33.9
33.9
35.5
Ragu-ragu
29
46.8
46.8
82.3
Puas
11
17.7
17.7
100.0
Total
62
100.0
100.0
Pelayanan Petugas Obat 4
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
2
3.2
3.2
3.2
tidak puas
19
30.6
30.6
33.9
Ragu-ragu
23
37.1
37.1
71.0
Puas
18
29.0
29.0
100.0
Total
62
100.0
100.0
Pelayan Ruang Rawat Inap 1
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
3
4.8
4.8
4.8
tidak puas
19
30.6
30.6
35.5
Ragu-ragu
16
25.8
25.8
61.3
Puas
24
38.7
38.7
100.0
Total
62
100.0
100.0
Pelayan Ruang Rawat Inap 2
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
4
6.5
6.5
6.5
tidak puas
8
12.9
12.9
19.4
Ragu-ragu
19
30.6
30.6
50.0
Puas
30
48.4
48.4
98.4
100.0
sangat puas
Total
1
1.6
1.6
62
100.0
100.0
Universitas Sumatera Utara
114
Pelayan Ruang Rawat Inap 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
31
50.0
50.0
50.0
tidak puas
19
30.6
30.6
80.6
Ragu-ragu
2
3.2
3.2
83.9
100.0
Puas
10
16.1
16.1
Total
62
100.0
100.0
Pelayan Ruang Rawat Inap 4
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
3
4.8
4.8
4.8
tidak puas
6
9.7
9.7
14.5
Ragu-ragu
23
37.1
37.1
51.6
Puas
30
48.4
48.4
100.0
Total
62
100.0
100.0
Kehandalan
Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
baik
26
41.9
41.9
41.9
tidak baik
36
58.1
58.1
100.0
Total
62
100.0
100.0
Daya Tanggap 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
18
29.0
29.0
29.0
tidak puas
24
38.7
38.7
67.7
Ragu-ragu
4
6.5
6.5
74.2
14
22.6
22.6
96.8
2
3.2
3.2
100.0
62
100.0
100.0
Puas
sangat puas
Total
Universitas Sumatera Utara
115
Daya Tanggap 2
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
18
29.0
29.0
29.0
tidak puas
22
35.5
35.5
64.5
Ragu-ragu
13
21.0
21.0
85.5
Puas
7
11.3
11.3
96.8
sangat puas
2
3.2
3.2
100.0
62
100.0
100.0
Total
Daya Tanggap 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
18
29.0
29.0
29.0
tidak puas
39
62.9
62.9
91.9
Ragu-ragu
4
6.5
6.5
98.4
100.0
Puas
1
1.6
1.6
Total
62
100.0
100.0
Daya Tanggap 4
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
10
16.1
16.1
16.1
tidak puas
34
54.8
54.8
71.0
Ragu-ragu
17
27.4
27.4
98.4
100.0
Puas
1
1.6
1.6
Total
62
100.0
100.0
Daya Tanggap 5
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
4
6.5
6.5
6.5
tidak puas
31
50.0
50.0
56.5
Ragu-ragu
23
37.1
37.1
93.5
100.0
Puas
4
6.5
6.5
Total
62
100.0
100.0
Universitas Sumatera Utara
116
Daya Tanggap
Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
baik
14
22.6
22.6
22.6
kurang baik
48
77.4
77.4
100.0
Total
62
100.0
100.0
Jaminan 1
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
2
3.2
3.2
3.2
tidak puas
17
27.4
27.4
30.6
Ragu-ragu
19
30.6
30.6
61.3
Puas
24
38.7
38.7
100.0
Total
62
100.0
100.0
Jaminan 2
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
7
11.3
11.3
11.3
tidak puas
16
25.8
25.8
37.1
Ragu-ragu
33
53.2
53.2
90.3
Puas
6
9.7
9.7
100.0
Total
62
100.0
100.0
Jaminan 3
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
9
14.5
14.5
14.5
tidak puas
14
22.6
22.6
37.1
Ragu-ragu
35
56.5
56.5
93.5
Puas
4
6.5
6.5
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
117
Jaminan 4
Frequency
Valid
Sangat tidak puas
Percent
3
Cumulative
Percent
Valid Percent
4.8
4.8
4.8
tidak puas
2
3.2
3.2
8.1
Ragu-ragu
29
46.8
46.8
54.8
Puas
28
45.2
45.2
100.0
Total
62
100.0
100.0
Jaminan 5
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
9
14.5
14.5
14.5
tidak puas
29
46.8
46.8
61.3
Ragu-ragu
23
37.1
37.1
98.4
Puas
1
1.6
1.6
100.0
Total
62
100.0
100.0
Jaminan Kepastian
Frequency
Valid
baik
26
kurang baik
36
Total
62
Percent
Valid Percent
41.9
Cumulative
Percent
41.9
41.9
58.1
58.1
100.0
100.0
100.0
Perhatian 1
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
3
4.8
4.8
4.8
tidak puas
3
4.8
4.8
9.7
Ragu-ragu
14
22.6
22.6
32.3
Puas
28
45.2
45.2
77.4
sangat puas
14
22.6
22.6
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
118
Perhatian 2
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
tidak puas
10
16.1
16.1
16.1
Ragu-ragu
31
50.0
50.0
66.1
Puas
19
30.6
30.6
96.8
100.0
sangat puas
Total
2
3.2
3.2
62
100.0
100.0
Perhatian 3
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Sangat tidak puas
11
17.7
17.7
17.7
tidak puas
30
48.4
48.4
66.1
Ragu-ragu
17
27.4
27.4
93.5
Puas
4
6.5
6.5
100.0
Total
62
100.0
100.0
Perhatian 4
Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
tidak puas
33
53.2
53.2
53.2
Ragu-ragu
24
38.7
38.7
91.9
Puas
5
8.1
8.1
100.0
Total
62
100.0
100.0
Perhatian 5
Frequency
Valid
Sangat tidak puas
Percent
Cumulative
Percent
Valid Percent
8
12.9
12.9
12.9
tidak puas
31
50.0
50.0
62.9
Ragu-ragu
22
35.5
35.5
98.4
Puas
1
1.6
1.6
100.0
Total
62
100.0
100.0
Universitas Sumatera Utara
119
Perhatian
Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
baik
31
50.0
50.0
50.0
kurang baik
31
50.0
50.0
100.0
Total
62
100.0
100.0
Pasien pulang permintaan sendiri
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
>= 3 hari
24
38.7
38.7
38.7
< 3 hari
38
61.3
61.3
100.0
Total
62
100.0
100.0
Bukti fisik * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
>= 3 hari
Bukti fisik
Baik
Count
Total
Total
6
11
17
% within Bukti fisik
35.3%
64.7%
100.0%
% within Pasien pulang
permintaan sendiri
25.0%
28.9%
27.4%
9.7%
17.7%
27.4%
18
27
45
% within Bukti fisik
40.0%
60.0%
100.0%
% within Pasien pulang
permintaan sendiri
75.0%
71.1%
72.6%
% of Total
29.0%
43.5%
72.6%
24
38
62
38.7%
61.3%
100.0%
100.0%
100.0%
100.0%
38.7%
61.3%
100.0%
% of Total
Kurang baik
< 3 hari
Count
Count
% within Bukti fisik
% within Pasien pulang
permintaan sendiri
% of Total
Universitas Sumatera Utara
120
Chi-Square Tests
Value
Pearson Chi-Square
b
Continuity Correction
Likelihood Ratio
Fisher's Exact Test
Asymp. Sig. (2sided)
df
Exact Sig. (2sided)
.115a
.002
.116
1
1
1
.734
.962
.733
.113
62
1
.736
Exact Sig. (1sided)
.779
Linear-by-Linear Association
N of Valid Casesb
.485
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 6.58.
b. Computed only for a 2x2 table
Kehandalan * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
>= 3 hari
Kehandalan
baik
kurang baik
Total
Count
< 3 hari
Total
15
11
26
% within Kehandalan
57.7%
42.3%
100.0%
% within Pasien pulang
permintaan sendiri
62.5%
28.9%
41.9%
% of Total
24.2%
17.7%
41.9%
9
27
36
% within Kehandalan
25.0%
75.0%
100.0%
% within Pasien pulang
permintaan sendiri
37.5%
71.1%
58.1%
% of Total
14.5%
43.5%
58.1%
24
38
62
38.7%
61.3%
100.0%
100.0%
100.0%
100.0%
38.7%
61.3%
100.0%
Count
Count
% within Kehandalan
% within Pasien pulang
permintaan sendiri
% of Total
Universitas Sumatera Utara
121
Chi-Square Tests
Value
Pearson Chi-Square
Continuity Correctionb
Likelihood Ratio
Fisher's Exact Test
Linear-by-Linear Association
N of Valid Casesb
Asymp. Sig. (2sided)
df
6.801a
5.493
6.848
1
1
1
.009
.019
.009
6.691
62
1
.010
Exact Sig. (2sided)
Exact Sig. (1sided)
.017
.009
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 10.06.
b. Computed only for a 2x2 table
Daya Tanggap * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
>= 3 hari
Daya Tanggap
baik
kurang baik
Total
Count
< 3 hari
Total
9
5
14
% within Daya Tanggap
64.3%
35.7%
100.0%
% within Pasien pulang
permintaan sendiri
37.5%
13.2%
22.6%
% of Total
14.5%
8.1%
22.6%
15
33
48
% within Daya Tanggap
31.2%
68.8%
100.0%
% within Pasien pulang
permintaan sendiri
62.5%
86.8%
77.4%
% of Total
24.2%
53.2%
77.4%
24
38
62
% within Daya Tanggap
38.7%
61.3%
100.0%
% within Pasien pulang
permintaan sendiri
100.0%
100.0%
100.0%
38.7%
61.3%
100.0%
Count
Count
% of Total
Universitas Sumatera Utara
122
Chi-Square Tests
Value
Asymp. Sig. (2sided)
df
4.986a
1
.026
Continuity Correction
3.691
1
.055
Likelihood Ratio
4.888
1
.027
Pearson Chi-Square
b
Exact Sig. (2sided)
Fisher's Exact Test
Exact Sig. (1sided)
.033
Linear-by-Linear Association
b
N of Valid Cases
4.905
1
.028
.027
62
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 5.42.
b. Computed only for a 2x2 table
Jaminan Kepastian * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan
sendiri
>= 3 hari
Jaminan Kepastian
baik
Count
Total
7
19
26
% within Jaminan
Kepastian
26.9%
73.1%
100.0%
% within Pasien pulang
permintaan sendiri
29.2%
50.0%
41.9%
% of Total
11.3%
30.6%
41.9%
17
19
36
% within Jaminan
Kepastian
47.2%
52.8%
100.0%
% within Pasien pulang
permintaan sendiri
70.8%
50.0%
58.1%
% of Total
27.4%
30.6%
58.1%
24
38
62
38.7%
61.3%
100.0%
100.0%
100.0%
100.0%
38.7%
61.3%
100.0%
kurang baik Count
Total
< 3 hari
Count
% within Jaminan
Kepastian
% within Pasien pulang
permintaan sendiri
% of Total
Universitas Sumatera Utara
123
Chi-Square Tests
Value
Asymp. Sig. (2sided)
df
Exact Sig. (2sided)
2.622a
1
.105
Continuity Correction
1.836
1
.175
Likelihood Ratio
2.677
1
.102
2.580
1
.108
Pearson Chi-Square
b
Fisher's Exact Test
Exact Sig. (1sided)
.122
Linear-by-Linear Association
N of Valid Casesb
.087
62
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 10.06.
b. Computed only for a 2x2 table
Perhatian * Pasien pulang permintaan sendiri
Crosstab
Pasien pulang permintaan sendiri
>= 3 hari
Perhatian
baik
kurang baik
Total
Count
< 3 hari
Total
17
14
31
% within Perhatian
54.8%
45.2%
100.0%
% within Pasien pulang
permintaan sendiri
70.8%
36.8%
50.0%
% of Total
27.4%
22.6%
50.0%
7
24
31
% within Perhatian
22.6%
77.4%
100.0%
% within Pasien pulang
permintaan sendiri
29.2%
63.2%
50.0%
% of Total
11.3%
38.7%
50.0%
24
38
62
38.7%
61.3%
100.0%
100.0%
100.0%
100.0%
38.7%
61.3%
100.0%
Count
Count
% within Perhatian
% within Pasien pulang
permintaan sendiri
% of Total
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Chi-Square Tests
Value
Asymp. Sig. (2sided)
df
Exact Sig. (2sided)
6.798a
1
.009
Continuity Correction
5.507
1
.019
Likelihood Ratio
6.959
1
.008
Fisher's Exact Test
Linear-by-Linear Association
6.689
1
.010
Pearson Chi-Square
b
Exact Sig. (1sided)
.018
N of Valid Casesb
.009
62
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 12.00.
b. Computed only for a 2x2 table
Logistic Regression
Case Processing Summary
a
Unweighted Cases
Selected Cases
N
Included in Analysis
Percent
62
Missing Cases
Total
Unselected Cases
Total
100.0
0
.0
62
0
62
100.0
.0
100.0
a. If weight is in effect, see classification table for the total number of
cases.
Dependent Variable Encoding
Original
Value
Internal Value
>= 3 hari
< 3 hari
0
1
Block 0: Beginning Block
Classification Tablea,b
Predicted
Pasien pulang permintaan sendiri
Observed
Step 0
Pasien pulang permintaan
sendiri
Overall Percentage
>= 3 hari
< 3 hari
Percentage
Correct
>= 3 hari
0
24
.0
< 3 hari
0
38
100.0
61.3
a. Constant is included in the model.
b. The cut value is .500
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125
Variables in the Equation
B
Step 0
Constant
S.E.
.460
Wald
.261
df
Sig.
3.106
1
Exp(B)
.078
1.583
Variables not in the Equation
Score
Step 0
Variables
df
Sig.
RKAT
6.801
1
.009
DTKAT
4.986
1
.026
JKAT
2.622
1
.105
PKAT
6.798
1
.009
16.677
4
.002
Overall Statistics
Block 1: Method = Backward Stepwise (Likelihood Ratio)
Omnibus Tests of Model Coefficients
Chi-square
Step 1
Step 2a
df
Sig.
Step
18.397
4
.001
Block
18.397
4
.001
Model
18.397
4
.001
Step
-1.352
1
.245
Block
17.045
3
.001
Model
17.045
3
.001
a. A negative Chi-squares value indicates that the Chi-squares
value has decreased from the previous step.
Model Summary
Step
-2 Log likelihood
Cox & Snell R
Square
64.364a
65.716a
1
2
.257
.240
Nagelkerke R
Square
.348
.326
a. Estimation terminated at iteration number 5 because parameter
estimates changed by less than .001.
Classification Tablea
Predicted
Pasien pulang permintaan sendiri
Observed
Step 1
Pasien pulang permintaan
sendiri
>= 3 hari
< 3 hari
Percentage
Correct
>= 3 hari
12
12
50.0
< 3 hari
5
33
86.8
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126
Overall Percentage
Step 2
72.6
Pasien pulang permintaan
sendiri
>= 3 hari
13
11
54.2
< 3 hari
5
33
86.8
Overall Percentage
74.2
a. The cut value is .500
Variables in the Equation
B
Step 1
a
Step 2
Wald
df
Sig.
Exp(B)
RKAT
1.016
.654
2.414
1
.120
2.762
DTKAT
1.695
.768
4.872
1
.027
5.445
JKAT
-.777
.676
1.319
1
.251
.460
PKAT
a
S.E.
1.519
.642
5.603
1
.018
4.569
Constant
RKAT
-1.644
1.277
.974
.613
2.847
4.345
1
1
.092
.037
.193
3.585
DTKAT
1.645
.767
4.603
1
.032
5.179
1.453
.630
5.326
1
.021
4.275
-2.192
.883
6.163
1
.013
.112
PKAT
Constant
a. Variable(s) entered on step 1: RKAT, DTKAT, JKAT, PKAT.
Model if Term Removed
Model Log
Likelihood
Variable
Step 1
Step 2
Change in -2 Log
Likelihood
df
Sig. of the Change
RKAT
-33.398
2.431
1
.119
DTKAT
-34.855
5.346
1
.021
JKAT
-32.858
1.352
1
.245
PKAT
RKAT
-35.247
-35.112
6.129
4.507
1
1
.013
.034
DTKAT
-35.389
5.061
1
.024
PKAT
-35.751
5.786
1
.016
Variables not in the Equation
Score
Step 2a
Variables
JKAT
Overall Statistics
df
Sig.
1.348
1
.246
1.348
1
.246
a. Variable(s) removed on step 2: JKAT.
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127
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
%
30
100.0
0
.0
30
100.0
a
Excluded
Total
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.928
10
Item Statistics
Mean
Bukti Fisik 1
Bukti Fisik 2
Bukti Fisik 3
Bukti Fisik 4
Bukti Fisik 5
Bukti Fisik 6
Bukti Fisik 7
Bukti Fisik 8
Bukti Fisik 9
Bukti Fisik 10
Std. Deviation
2.5667
2.9333
3.1333
3.1333
3.0000
2.8333
2.4333
3.1000
2.9333
3.1000
N
.72793
.86834
.93710
.89955
.98261
.91287
.77385
.95953
.86834
.95953
30
30
30
30
30
30
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Bukti Fisik 1
Bukti Fisik 2
Bukti Fisik 3
Bukti Fisik 4
Bukti Fisik 5
Bukti Fisik 6
Bukti Fisik 7
Bukti Fisik 8
Bukti Fisik 9
Bukti Fisik 10
26.6000
26.2333
26.0333
26.0333
26.1667
26.3333
26.7333
26.0667
26.2333
26.0667
41.903
39.289
37.206
41.413
40.006
42.575
40.271
36.685
38.737
36.685
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.628
.763
.898
.529
.594
.415
.762
.924
.820
.924
.925
.919
.911
.931
.928
.937
.919
.909
.916
.909
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128
Scale Statistics
Mean
Variance
29.1667
Std. Deviation
48.351
N of Items
6.95346
10
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.789
4
Item Statistics
Mean
Pelayanan Administrasi 1
Pelayanan Administrasi 2
Pelayanan Administrasi 3
Pelayanan Administrasi 4
Std. Deviation
1.9333
2.0667
1.8000
1.9667
N
.82768
1.01483
.88668
.76489
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayanan Administrasi 1
Pelayanan Administrasi 2
Pelayanan Administrasi 3
Pelayanan Administrasi 4
5.8333
5.7000
5.9667
5.8000
4.282
4.493
4.378
5.062
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.758
.474
.647
.557
.659
.814
.712
.759
Scale Statistics
Mean
7.7667
Variance
7.564
Std. Deviation
2.75034
N of Items
4
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129
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.780
4
Item Statistics
Mean
Pelayanan Dokter 1
Pelayanan Dokter 2
Pelayanan Dokter 3
Pelayanan Dokter 4
Std. Deviation
3.0667
2.9333
2.5667
3.2333
N
.52083
.63968
.81720
.81720
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayanan Dokter 1
Pelayanan Dokter 2
Pelayanan Dokter 3
Pelayanan Dokter 4
8.7333
8.8667
9.2333
8.5667
3.168
3.016
2.599
2.944
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.764
.644
.603
.444
.674
.701
.722
.813
Scale Statistics
Mean
11.8000
Variance
4.855
Std. Deviation
2.20345
N of Items
4
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Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.798
4
Item Statistics
Mean
Pelayanan Perawat 1
Pelayanan Perawat 2
Pelayanan Perawat 3
Pelayanan Perawat 4
Std. Deviation
3.0000
2.6000
3.1333
2.5333
N
.58722
.77013
.50742
.77608
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayanan Perawat 1
Pelayanan Perawat 2
Pelayanan Perawat 3
Pelayanan Perawat 4
8.2667
8.6667
8.1333
8.7333
3.237
2.092
3.085
2.340
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.424
.805
.637
.647
.827
.636
.751
.734
Scale Statistics
Mean
11.2667
Variance
4.478
Std. Deviation
2.11617
N of Items
4
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Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.947
4
Item Statistics
Mean
Pelayanan Makan 1
Pelayanan Makan 2
Pelayanan Makan 3
Pelayanan Makan 4
Std. Deviation
3.4333
3.3000
3.3000
3.3333
N
.97143
.98786
.98786
.99424
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayanan Makan 1
Pelayanan Makan 2
Pelayanan Makan 3
Pelayanan Makan 4
9.9333
10.0667
10.0667
10.0333
7.582
7.857
7.651
7.620
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.914
.827
.876
.875
.918
.945
.930
.930
Scale Statistics
Mean
13.3667
Variance
13.413
Std. Deviation
3.66233
N of Items
4
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132
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
%
30
a
Excluded
Total
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.765
4
Item Statistics
Mean
Pelayanan Petugas Obat 1
Pelayanan Petugas Obat 2
Pelayanan Petugas Obat 3
Pelayanan Petugas Obat 4
Std. Deviation
3.1333
2.5333
2.9667
3.1667
N
.57135
.77608
.61495
.59209
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayanan Petugas Obat 1
Pelayanan Petugas Obat 2
Pelayanan Petugas Obat 3
Pelayanan Petugas Obat 4
8.6667
9.2667
8.8333
8.6333
2.713
2.271
2.213
2.240
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.452
.434
.710
.733
.764
.803
.633
.625
Scale Statistics
Mean
11.8000
Variance
3.890
Std. Deviation
1.97222
N of Items
4
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Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.808
4
Item Statistics
Mean
Pelayan Ruang Rawat Inap 1
Pelayan Ruang Rawat Inap 2
Pelayan Ruang Rawat Inap 3
Pelayan Ruang Rawat Inap 4
Std. Deviation
2.93
3.13
3.13
3.00
N
.868
.937
.900
.983
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Pelayan Ruang Rawat Inap 1
Pelayan Ruang Rawat Inap 2
Pelayan Ruang Rawat Inap 3
Pelayan Ruang Rawat Inap 4
9.27
9.07
9.07
9.20
5.030
4.616
5.789
5.269
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
.735
.783
.474
.535
.709
.678
.827
.805
Scale Statistics
Mean
12.20
Variance
8.648
Std. Deviation
2.941
N of Items
4
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Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
%
30
a
Excluded
Total
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.714
5
Item Statistics
Mean
Daya Tanggap 1
Daya Tanggap 2
Daya Tanggap 3
Daya Tanggap 4
Daya Tanggap 5
Std. Deviation
2.20
2.47
2.20
2.40
2.63
N
1.243
.730
.805
.724
.718
30
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Daya Tanggap 1
Daya Tanggap 2
Daya Tanggap 3
Daya Tanggap 4
Daya Tanggap 5
9.70
9.43
9.70
9.50
9.27
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
4.424
6.047
6.631
6.121
6.892
.538
.613
.363
.597
.364
.664
.620
.706
.627
.704
Scale Statistics
Mean
11.90
Variance
8.783
Std. Deviation
2.964
N of Items
5
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Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
%
30
a
Excluded
Total
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.802
5
Item Statistics
Mean
Jaminan 1
Jaminan 2
Jaminan 3
Jaminan 4
Jaminan 5
Std. Deviation
2.37
2.47
2.47
2.87
2.30
N
.809
.860
.776
.860
.702
30
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Jaminan 1
Jaminan 2
Jaminan 3
Jaminan 4
Jaminan 5
10.10
10.00
10.00
9.60
10.17
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
5.886
6.069
6.483
5.834
6.006
.631
.521
.489
.587
.731
.750
.786
.793
.764
.726
Scale Statistics
Mean
12.47
Variance
9.016
Std. Deviation
3.003
N of Items
5
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Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases
Valid
a
Excluded
Total
%
30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.707
5
Item Statistics
Mean
Perhatian 1
Perhatian 2
Perhatian 3
Perhatian 4
Perhatian 5
Std. Deviation
3.87
3.13
2.33
2.77
2.90
N
1.008
.730
.661
.626
1.155
30
30
30
30
30
Item-Total Statistics
Scale Mean if Item Scale Variance if
Deleted
Item Deleted
Perhatian 1
Perhatian 2
Perhatian 3
Perhatian 4
Perhatian 5
11.13
11.87
12.67
12.23
12.10
Corrected Item- Cronbach's Alpha
Total Correlation
if Item Deleted
5.154
6.257
6.161
6.806
4.990
.520
.482
.596
.415
.432
.636
.656
.624
.683
.698
Scale Statistics
Mean
15.00
Variance
8.552
Std. Deviation
2.924
N of Items
5
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