Pengaruh Persepsi Mutu Pelayanan Kesehatan Terhadap Kepuasan Pasien di Puskesmas Simpang Limun Tahun 2017
Pengaruh Persepsi Mutu Pelayanan Kesehatan Terhadap Kepuasan Pasien
di Puskesmas Simpang Limun Tahun 2017
Bapak/ibu/saudara yang terhormat,
Saya adalah mahasiswa Fakultas Kesehatan Masyarakat Universitas Sumatera
Utara. Saat ini saya sedang menyelesaikan tugas akhir Sarjana Kesehatan
Masyarakat.
Dalam rangka mengumpulkan data, saya memohon atas kesediaan serta bantuan
bapak/ibu/saudara dapat meluangkan waktu untuk pengisian kuesioner ini. Hasil
dari kuesioner ini sepenuhnya akan digunakan untuk kepentingan penelitian saya
yaitu tentang Pengaruh Persepsi Mutu Pelayanan Kesehatan Terhadap Kepuasan
Pasien di Puskesmas Simpang Limun Tahun 2017 dan saya menjamin kerahasiaan
dari jawaban kuesioner ini.
Mengingat keberhasilan penelitian ini akan sangat bergantung pada kelengkapan
jawaban, dimohon dengan sangat agar kiranya jawaban dapat diberikan selengkap
mungkin. Kejujuran serta kesungguhan bapak/ibu/saudara dalam mengisi
kuesioner ini akan sangat berarti dan akan sangat saya hargai.
Atas kesediaan serta kerja sama bapak/ibu/saudara saya ucapkan banyak terima
kasih.
Hormat saya
Ester Florani G Pasaribu
Universitas Sumatera Utara
KUESIONER PENELITIAN
Pengaruh Persepsi Mutu Pelayanan Kesehatan Terhadap Kepuasan Pasien
di Puskesmas Simpang Limun Tahun 2017
Tanggal Wawancara :
Nomor Kuesioner
:
Karakteristik Responden
Nama
:
Jenis Kelamin
:
Umur
:
Pendidikan Terakhir :
Pekerjaan
:
Berilah tanda centang (√) untuk setiap pertanyaan yang sesuai dengan kenyataan
yang diterima dalam pelayanan.
S : Setuju
KS : Kurang Setuju
I.
NO
1
2
3
4
5
6
7
8
9
10
TS : Tidak Setuju
Kepuasan Pasien
PERNYATAAN
S
JAWABAN
KS
TS
Kecepatan pendaftaran (Prosedur penerimaan
pasien) dilayani secara cepat dan tidak berbelitbelit
Kesiapan dokter melayani pasien
Perawat memperhatikan dan menanggapi keluhan
anda
Kecepatan dokter dalam menanggapi keluhan anda
Kejelasan informasi tentang tindakan yang
dilakukan perawat dan dokter
Dokter memberikan kesempatan bertanya kepada
anda
Pasien dapat berbicara pribadi mengenai
penyakitnya
Memiliki peralatan/alat medis yang cukup untuk
pemeriksaan atau mengobati pasien
Kelengkapan obat
Kecepatan petugas dalam melayani administrasi
keuangan
Universitas Sumatera Utara
II.
No
Mutu Pelayanan Kesehatan
PERNYATAAN
JAWABAN
S
KS
TS
A
1
2
3
4
5
Tangibles/Bukti Langsung
Ruang pendaftaran dalam keadaan bersih
Ruang tunggu dalam keadaan bersih
Ruang pemeriksaan dokter dalam keadaan bersih
Jumlah tempat duduk di ruang tunggu mencukupi
Petugas kesehatan berpenampilan bersih dan rapi
B
6
REABILITY/KEHANDALAN
Petugas kesehatan menjelaskan penyakit yang diderita
pasien dengan baik/jelas
Petugas kesehatan memberitahu cra perawatan penyakit
pasien
Petugas kesehatan terampil dalam memberikan
pelayanan
7
8
C
9
10
11
D
12
13
14
15
E
16
17
18
RESPONSIVENESS/KETANGGAPAN
Bagian pendaftran melayani dengan cepat
Petugas kesehatan mendengarkan keluhan pasien
dengan seksama
Petugas kesehatan tanggap dalam membantu pasien
yang datang
ASSURANCE/JAMINAN
Petugas kesehatan mempunyai kemampuan dalam
menetapkan diagnose penyakit dan mengobati dengan
baik, sehingga mampu menimbulkan rasa keyakinan
untuk sembuh
Petugas kesehatan memberikan kesempatan kepada
pasien dan keluarganya untuk bertanya
Terciptanya suasana aman dan tentram di lingkungan
puskesmas
Terciptanya suasana kekeluargaan antara petugas
kesehatan dengan pasien
EMPHATY/EMPATI
Petugas kesehatan selalu bersifat ramah dan sopan
dalam melayani pasien
Petugas kesehatan memberi pelayanan terhadap pasien
tanpa pilih-pilih
Petugas kesehatan selalu memberikan salam kepada
pasien yang datang
Universitas Sumatera Utara
19
20
Petugas kesehatan menggunakan bahasa yang mudah
dimengerti oleh pasien pada saat berkomunikasi
Petugas kesehatan mengucapkan terima kasih pada
akhir pelayanan
Universitas Sumatera Utara
Universitas Sumatera Utara
Universitas Sumatera Utara
FREQUENCIES VARIABLES=T1 T2 T3 T4 T5 R1 R2 R3 RS1 RS2 RS3 A1 A2 A3 A4 E1 E2 E3 E4
E5 KP1 KP2 KP3 KP4 KP5 KP6 KP7 KP8 KP9 KP10
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
26-Apr-2017 19:57:44
Comments
Input
Data
C:\Users\hp\Documents\ester.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
File
Missing Value Handling
96
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=T1 T2
T3 T4 T5 R1 R2 R3 RS1 RS2 RS3 A1
A2 A3 A4 E1 E2 E3 E4 E5 KP1 KP2
KP3 KP4 KP5 KP6 KP7 KP8 KP9
KP10
/ORDER=ANALYSIS.
Resources
Processor Time
00:00:00,015
Elapsed Time
00:00:00,011
Statistics
T1
N
Valid
Missing
T2
T3
T4
T5
R1
R2
96
96
96
96
96
96
96
0
0
0
0
0
0
0
Universitas Sumatera Utara
Statistics
R3
N
Valid
Missing
RS1
RS2
RS3
A1
A2
A3
96
96
96
96
96
96
96
0
0
0
0
0
0
0
Statistics
A4
N
Valid
Missing
E1
E2
E3
E4
E5
KP1
96
96
96
96
96
96
96
0
0
0
0
0
0
0
Statistics
KP2
N
Valid
Missing
KP3
KP4
KP5
KP6
KP7
KP8
96
96
96
96
96
96
96
0
0
0
0
0
0
0
Statistics
KP9
N
Valid
Missing
KP10
96
96
0
0
Universitas Sumatera Utara
Frequency Table
T1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
1
1,0
1,0
1,0
3
95
99,0
99,0
100,0
Total
96
100,0
100,0
T2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
2
2,1
2,1
2,1
3
94
97,9
97,9
100,0
Total
96
100,0
100,0
T3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
1
1,0
1,0
1,0
3
95
99,0
99,0
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
T4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
2
2,1
2,1
2,1
3
94
97,9
97,9
100,0
Total
96
100,0
100,0
T5
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
1
1,0
1,0
1,0
3
95
99,0
99,0
100,0
Total
96
100,0
100,0
R1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
1
1,0
1,0
1,0
2
19
19,8
19,8
20,8
3
76
79,2
79,2
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
R2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
3
3,1
3,1
3,1
2
26
27,1
27,1
30,2
3
67
69,8
69,8
100,0
Total
96
100,0
100,0
R3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
2
2,1
2,1
2,1
2
11
11,5
11,5
13,5
3
83
86,5
86,5
100,0
Total
96
100,0
100,0
RS1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
8
8,3
8,3
8,3
2
8
8,3
8,3
16,7
3
80
83,3
83,3
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
RS2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
1
1,0
1,0
1,0
2
25
26,0
26,0
27,1
3
70
72,9
72,9
100,0
Total
96
100,0
100,0
RS3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
3
3,1
3,1
3,1
2
12
12,5
12,5
15,6
3
81
84,4
84,4
100,0
Total
96
100,0
100,0
A1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
2
2,1
2,1
2,1
2
15
15,6
15,6
17,7
3
79
82,3
82,3
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
A2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
1
1,0
1,0
1,0
2
14
14,6
14,6
15,6
3
81
84,4
84,4
100,0
Total
96
100,0
100,0
A3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
2
2,1
2,1
2,1
3
94
97,9
97,9
100,0
Total
96
100,0
100,0
A4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
7
7,3
7,3
7,3
2
22
22,9
22,9
30,2
3
67
69,8
69,8
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
E1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
1
1,0
1,0
1,0
2
11
11,5
11,5
12,5
3
84
87,5
87,5
100,0
Total
96
100,0
100,0
E2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
4
4,2
4,2
4,2
2
8
8,3
8,3
12,5
3
84
87,5
87,5
100,0
Total
96
100,0
100,0
E3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
26
27,1
27,1
27,1
2
23
24,0
24,0
51,0
3
47
49,0
49,0
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
E4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
6
6,3
6,3
6,3
3
90
93,8
93,8
100,0
Total
96
100,0
100,0
E5
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
5
5,2
5,2
5,2
2
16
16,7
16,7
21,9
3
75
78,1
78,1
100,0
Total
96
100,0
100,0
KP1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
5
5,2
5,2
5,2
3
91
94,8
94,8
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
KP2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
4
4,2
4,2
4,2
2
10
10,4
10,4
14,6
3
82
85,4
85,4
100,0
Total
96
100,0
100,0
KP3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
3
3,1
3,1
3,1
2
17
17,7
17,7
20,8
3
76
79,2
79,2
100,0
Total
96
100,0
100,0
KP4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
5
5,2
5,2
5,2
2
15
15,6
15,6
20,8
3
76
79,2
79,2
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
KP5
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
3
3,1
3,1
3,1
2
18
18,8
18,8
21,9
3
74
77,1
77,1
99,0
4
1
1,0
1,0
100,0
96
100,0
100,0
Total
KP6
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
6
6,3
6,3
6,3
2
19
19,8
19,8
26,0
3
71
74,0
74,0
100,0
Total
96
100,0
100,0
KP7
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
1
1,0
1,0
1,0
2
12
12,5
12,5
13,5
3
83
86,5
86,5
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
KP8
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
18
18,8
18,8
18,8
2
51
53,1
53,1
71,9
3
27
28,1
28,1
100,0
Total
96
100,0
100,0
KP9
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
5
5,2
5,2
5,2
2
24
25,0
25,0
30,2
3
67
69,8
69,8
100,0
Total
96
100,0
100,0
KP10
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
5
5,2
5,2
5,2
2
9
9,4
9,4
14,6
3
82
85,4
85,4
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
FREQUENCIES VARIABLES=katT katR katRS katA katE katKP
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
26-Apr-2017 19:57:58
Comments
Input
Data
C:\Users\hp\Documents\ester.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=katT
katR katRS katA katE katKP
/ORDER=ANALYSIS.
Resources
Processor Time
00:00:00,000
Elapsed Time
00:00:00,008
Universitas Sumatera Utara
Statistics
katT
N
Valid
katR
katRS
katA
katE
katKP
96
96
96
96
96
96
0
0
0
0
0
0
Missing
Frequency Table
katT
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
1
1,0
1,0
1,0
1
95
99,0
99,0
100,0
Total
96
100,0
100,0
katR
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
8
8,3
8,3
8,3
1
88
91,7
91,7
100,0
Total
96
100,0
100,0
katRS
Cumulative
Frequency
Valid
0
7
Percent
7,3
Valid Percent
7,3
Percent
7,3
Universitas Sumatera Utara
1
89
92,7
92,7
Total
96
100,0
100,0
100,0
katA
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
4
4,2
4,2
4,2
1
92
95,8
95,8
100,0
Total
96
100,0
100,0
katE
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
4
4,2
4,2
4,2
1
92
95,8
95,8
100,0
Total
96
100,0
100,0
katKP
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
4
4,2
4,2
4,2
1
92
95,8
95,8
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
COMPUTE katT=0.
EXECUTE.
IF (totalt >= 15) katT=1.
EXECUTE.
COMPUTE katR=0.
EXECUTE.
IF (totalr >= 9) katR=1.
EXECUTE.
COMPUTE katRS=0.
EXECUTE.
IF (totalrs >= 9) katRS=1.
EXECUTE.
COMPUTE katA=0.
EXECUTE.
IF (totalA >= 12) katA=1.
EXECUTE.
COMPUTE katE=0.
EXECUTE.
IF (totalE >= 15) katE=1.
EXECUTE.
COMPUTE katKP=0.
EXECUTE.
IF (katKP >= 30) katKP=1.
EXECUTE.
FREQUENCIES VARIABLES=katT katR katRS katA katE katKP
/ORDER=ANALYSIS.
Universitas Sumatera Utara
Frequencies
Notes
Output Created
01-Mei-2017 14:56:37
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=katT
katR katRS katA katE katKP
/ORDER=ANALYSIS.
Resources
Processor Time
00:00:00,000
Elapsed Time
00:00:00,000
Statistics
katT
N
Valid
Missing
katR
katRS
katA
katE
katKP
96
96
96
96
96
96
0
0
0
0
0
0
Universitas Sumatera Utara
Frequency Table
katT
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
2
2,1
2,1
2,1
1
94
97,9
97,9
100,0
Total
96
100,0
100,0
katR
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
37
38,5
38,5
38,5
1
59
61,5
61,5
100,0
Total
96
100,0
100,0
katRS
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
43
44,8
44,8
44,8
1
53
55,2
55,2
100,0
Total
96
100,0
100,0
katA
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
46
47,9
47,9
47,9
1
50
52,1
52,1
100,0
Universitas Sumatera Utara
Total
96
100,0
100,0
katE
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
53
55,2
55,2
55,2
1
43
44,8
44,8
100,0
Total
96
100,0
100,0
katKP
Cumulative
Frequency
Valid
0
Percent
96
Valid Percent
100,0
Percent
100,0
100,0
NPAR TESTS
/K-S(NORMAL)=totalt totalr totalrs totalA totalE totalKp
/MISSING ANALYSIS.
NPar Tests
Notes
Output Created
01-Mei-2017 14:56:55
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Split File
Universitas Sumatera Utara
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics for each test are based on all
cases with valid data for the variable(s)
used in that test.
Syntax
NPAR TESTS
/K-S(NORMAL)=totalt totalr totalrs
totalA totalE totalKp
/MISSING ANALYSIS.
Resources
Processor Time
a
00:00:00,000
Elapsed Time
00:00:00,011
Number of Cases Allowed
87381
a.Based on availability of workspace memory.
One-Sample Kolmogorov-Smirnov Test
totalt
N
Normal Parameters
a
Mean
Std. Deviation
totalr
totalrs
totalA
96
96
96
96
14,93
8,29
8,08
10,82
,548
1,151
1,279
1,622
Universitas Sumatera Utara
Most Extreme Differences
Absolute
,532
,345
,315
,287
Positive
,447
,269
,237
,234
Negative
-,532
-,345
-,315
-,287
5,214
3,385
3,090
2,810
,000
,000
,000
,000
Kolmogorov-Smirnov Z
Asymp. Sig. (2-tailed)
One-Sample Kolmogorov-Smirnov Test
totalE
N
Normal Parameters
a
Most Extreme Differences
totalKp
96
96
Mean
13,58
26,03
Std. Deviation
1,554
3,692
Absolute
,267
,175
Positive
,181
,141
Negative
-,267
-,175
2,616
1,712
,000
,006
Kolmogorov-Smirnov Z
Asymp. Sig. (2-tailed)
a. Test distribution is Normal.
b. Calculated from data.
NONPAR CORR
/VARIABLES=totalt totalr totalrs totalA totalE totalKp
Universitas Sumatera Utara
/PRINT=SPEARMAN TWOTAIL NOSIG
/MISSING=PAIRWISE.
Nonparametric Correlations
Notes
Output Created
01-Mei-2017 14:57:19
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics for each pair of variables are
based on all the cases with valid data
for that pair.
Syntax
NONPAR CORR
/VARIABLES=totalt totalr totalrs
totalA totalE totalKp
/PRINT=SPEARMAN TWOTAIL
NOSIG
/MISSING=PAIRWISE.
Universitas Sumatera Utara
Resources
Processor Time
00:00:00,000
Elapsed Time
00:00:00,007
Number of Cases Allowed
92521 cases
a
a.Based on availability of workspace memory
Correlations
totalt
Spearman's rho
totalt
Correlation Coefficient
,140
,062
,399
,173
96
96
96
96
Correlation Coefficient
,191
1,000
Sig. (2-tailed)
,062 .
N
totalrs
96
,087
Sig. (2-tailed)
,399
96
,626
**
,530
**
,000
,000
96
96
96
**
1,000
,626
,000 .
96
**
Correlation Coefficient
,140
Sig. (2-tailed)
,173
,000
96
96
N
totalE
.
Correlation Coefficient
N
totalA
totalA
,087
N
1,000
totalrs
,191
Sig. (2-tailed)
totalr
totalr
,530
**
**
,000
96
96
**
1,000
,660
,000 .
96
,620
**
96
,172
Sig. (2-tailed)
,093
,000
,000
,000
96
96
96
96
Universitas Sumatera Utara
,606
**
Correlation Coefficient
N
,514
,660
totalKp
**
,734
Sig. (2-tailed)
,503
,000
,000
,000
96
96
96
96
Correlations
totalE
Spearman's rho
totalt
Correlation Coefficient
,172
,069
Sig. (2-tailed)
,093
,503
96
96
N
totalr
**
Correlation Coefficient
N
N
totalKp
Correlation Coefficient
Correlation Coefficient
Sig. (2-tailed)
96
96
**
,734
,000
,000
96
96
**
,606
Sig. (2-tailed)
N
,000
**
Correlation Coefficient
Sig. (2-tailed)
,000
,620
N
totalE
,485
**
Correlation Coefficient
Sig. (2-tailed)
totalA
**
,514
Sig. (2-tailed)
totalrs
totalKp
,657
,000
,000
96
96
**
1,000
,705
.
,000
96
96
**
1,000
,705
,000 .
Universitas Sumatera Utara
,657
**
,069
N
,485
**
Correlation Coefficient
N
96
96
**. Correlation is significant at the 0.01 level (2-tailed).
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT totalKp
/METHOD=ENTER totalr totalrs totalA totalE.
Regression
Notes
Output Created
01-Mei-2017 14:58:07
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Universitas Sumatera Utara
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on cases with no
missing values for any variable used.
Syntax
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R
ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT totalKp
/METHOD=ENTER totalr totalrs
totalA totalE.
Resources
Processor Time
00:00:00,187
Elapsed Time
00:00:00,199
Memory Required
3204 bytes
Additional Memory Required
for Residual Plots
Variables Entered/Removed
Model
Variables
Variables
Entered
Removed
0 bytes
b
Method
Universitas Sumatera Utara
1
totalE, totalr,
totalA, totalrs
a
.
Enter
a. All requested variables entered.
b. Dependent Variable: totalKp
Model Summary
Model
R
1
,853
R Square
a
Adjusted R
Std. Error of the
Square
Estimate
,728
,716
1,966
a. Predictors: (Constant), totalE, totalr, totalA, totalrs
b
ANOVA
Model
1
Sum of Squares
df
Mean Square
Regression
943,153
4
235,788
Residual
351,753
91
3,865
1294,906
95
Total
F
Sig.
60,999
a
,000
a. Predictors: (Constant), totalE, totalr, totalA, totalrs
b. Dependent Variable: totalKp
Coefficients
a
Standardized
Unstandardized Coefficients
Model
B
Std. Error
Coefficients
Beta
t
Sig.
Universitas Sumatera Utara
Beta
1
(Constant)
,556
1,972
,282
,779
totalr
-,331
,220
-,103
-1,506
,135
totalrs
1,025
,230
,355
4,448
,024
totalA
,875
,178
,384
4,926
,004
totalE
,771
,168
,324
4,595
,001
a. Dependent Variable: totalKp
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS BCOV R ANOVA COLLIN TOL
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT totalKp
/METHOD=ENTER totalr totalrs totalA totalE
/SCATTERPLOT=(*SRESID ,*ZPRED)
/RESIDUALS DURBIN.
Regression
Notes
Output Created
01-Mei-2017 15:01:53
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Universitas Sumatera Utara
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on cases with no
missing values for any variable used.
Syntax
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS BCOV R
ANOVA COLLIN TOL
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT totalKp
/METHOD=ENTER totalr totalrs
totalA totalE
/SCATTERPLOT=(*SRESID
,*ZPRED)
/RESIDUALS DURBIN.
Resources
Processor Time
00:00:01,077
Elapsed Time
00:00:01,849
Memory Required
Additional Memory Required
for Residual Plots
3220 bytes
216 bytes
Universitas Sumatera Utara
Variables Entered/Removed
Variables
Variables
Entered
Removed
Model
1
totalE, totalr,
totalA, totalrs
a
.
b
Method
Enter
a. All requested variables entered.
b. Dependent Variable: totalKp
Model Summary
Model
R
1
,853
R Square
a
b
Adjusted R
Std. Error of the
Square
Estimate
,728
,716
Durbin-Watson
1,966
1,581
a. Predictors: (Constant), totalE, totalr, totalA, totalrs
b. Dependent Variable: totalKp
b
ANOVA
Model
1
Sum of Squares
df
Mean Square
Regression
943,153
4
235,788
Residual
351,753
91
3,865
1294,906
95
Total
F
60,999
Sig.
a
,000
a. Predictors: (Constant), totalE, totalr, totalA, totalrs
b. Dependent Variable: totalKp
Universitas Sumatera Utara
Coefficients
a
Unstandardized Coefficients
Model
1
B
Std. Error
(Constant)
,556
1,972
totalr
-,331
,220
totalrs
1,025
,230
totalA
,875
,178
totalE
,771
,168
Coefficients
a
Standardized
Coefficients
Model
1
Beta
Collinearity Statistics
t
(Constant)
Sig.
,282
,779
Tolerance
VIF
totalr
-,103
-1,506
,135
,636
1,573
totalrs
,355
4,448
,024
,469
2,133
totalA
,384
4,926
,004
,490
2,041
totalE
,324
4,595
,001
,600
1,668
Beta
Tolerance
a. Dependent Variable: totalKp
Universitas Sumatera Utara
VIF
Coefficient Correlations
Model
1
totalE
Correlations
Covariances
a
totalr
totalA
totalrs
totalE
1,000
-,009
-,232
-,381
totalr
-,009
1,000
-,334
-,238
totalA
-,232
-,334
1,000
-,353
totalrs
-,381
-,238
-,353
1,000
totalE
,028
,000
-,007
-,015
totalr
,000
,048
-,013
-,012
totalA
-,007
-,013
,032
-,014
totalrs
-,015
-,012
-,014
,053
a. Dependent Variable: totalKp
Collinearity Diagnostics
a
Variance Proportions
Model
Dimension
Eigenvalue
1
1
4,963
1,000
,00
,00
,00
2
,013
19,345
,39
,00
,26
3
,011
21,541
,01
,71
,13
4
,008
25,018
,00
,16
,39
5
,005
31,349
,60
,13
,22
Collinearity Diagnostics
Condition Index
(Constant)
totalr
totalrs
a
Universitas Sumatera Utara
Variance Proportions
Model
Dimension
totalA
totalE
1
1
,00
,00
2
,12
,03
3
,01
,15
4
,83
,00
5
,03
,82
a. Dependent Variable: totalKp
Residuals Statistics
Minimum
Predicted Value
Maximum
a
Mean
Std. Deviation
N
16,64
29,19
26,03
3,151
96
-2,982
1,002
,000
1,000
96
,228
1,001
,410
,182
96
16,98
29,16
26,06
3,129
96
Residual
-5,317
4,898
,000
1,924
96
Std. Residual
-2,704
2,491
,000
,979
96
Stud. Residual
-2,747
2,526
-,006
1,012
96
Deleted Residual
-5,650
5,035
-,026
2,061
96
Stud. Deleted Residual
-2,853
2,605
-,007
1,028
96
,286
23,630
3,958
4,925
96
Std. Predicted Value
Standard Error of Predicted
Value
Adjusted Predicted Value
Mahal. Distance
Universitas Sumatera Utara
Cook's Distance
,000
,276
,015
,034
96
Centered Leverage Value
,003
,249
,042
,052
96
a. Dependent Variable: totalKp
Charts
COMPUTE katKP=0.
EXECUTE.
IF (totalKp >= 30) katKP=1.
EXECUTE.
FREQUENCIES VARIABLES=katKP
/ORDER=ANALYSIS.
Universitas Sumatera Utara
Frequencies
Notes
Output Created
01-Mei-2017 15:07:53
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=katKP
/ORDER=ANALYSIS.
Resources
Processor Time
00:00:00,015
Elapsed Time
00:00:00,011
Statistics
katKP
N
Valid
Missing
96
0
Universitas Sumatera Utara
katKP
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
76
79,2
79,2
79,2
1
20
20,8
20,8
100,0
Total
96
100,0
100,0
COMPUTE katKP=0.
EXECUTE.
IF (totalKp >= 21) katKP=1.
EXECUTE.
FREQUENCIES VARIABLES=katKP
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
01-Mei-2017 15:10:02
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
96
Universitas Sumatera Utara
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=katKP
/ORDER=ANALYSIS.
Resources
Processor Time
00:00:00,015
Elapsed Time
00:00:00,010
Statistics
katKP
N
Valid
96
Missing
0
katKP
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
9
9,4
9,4
9,4
1
87
90,6
90,6
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
di Puskesmas Simpang Limun Tahun 2017
Bapak/ibu/saudara yang terhormat,
Saya adalah mahasiswa Fakultas Kesehatan Masyarakat Universitas Sumatera
Utara. Saat ini saya sedang menyelesaikan tugas akhir Sarjana Kesehatan
Masyarakat.
Dalam rangka mengumpulkan data, saya memohon atas kesediaan serta bantuan
bapak/ibu/saudara dapat meluangkan waktu untuk pengisian kuesioner ini. Hasil
dari kuesioner ini sepenuhnya akan digunakan untuk kepentingan penelitian saya
yaitu tentang Pengaruh Persepsi Mutu Pelayanan Kesehatan Terhadap Kepuasan
Pasien di Puskesmas Simpang Limun Tahun 2017 dan saya menjamin kerahasiaan
dari jawaban kuesioner ini.
Mengingat keberhasilan penelitian ini akan sangat bergantung pada kelengkapan
jawaban, dimohon dengan sangat agar kiranya jawaban dapat diberikan selengkap
mungkin. Kejujuran serta kesungguhan bapak/ibu/saudara dalam mengisi
kuesioner ini akan sangat berarti dan akan sangat saya hargai.
Atas kesediaan serta kerja sama bapak/ibu/saudara saya ucapkan banyak terima
kasih.
Hormat saya
Ester Florani G Pasaribu
Universitas Sumatera Utara
KUESIONER PENELITIAN
Pengaruh Persepsi Mutu Pelayanan Kesehatan Terhadap Kepuasan Pasien
di Puskesmas Simpang Limun Tahun 2017
Tanggal Wawancara :
Nomor Kuesioner
:
Karakteristik Responden
Nama
:
Jenis Kelamin
:
Umur
:
Pendidikan Terakhir :
Pekerjaan
:
Berilah tanda centang (√) untuk setiap pertanyaan yang sesuai dengan kenyataan
yang diterima dalam pelayanan.
S : Setuju
KS : Kurang Setuju
I.
NO
1
2
3
4
5
6
7
8
9
10
TS : Tidak Setuju
Kepuasan Pasien
PERNYATAAN
S
JAWABAN
KS
TS
Kecepatan pendaftaran (Prosedur penerimaan
pasien) dilayani secara cepat dan tidak berbelitbelit
Kesiapan dokter melayani pasien
Perawat memperhatikan dan menanggapi keluhan
anda
Kecepatan dokter dalam menanggapi keluhan anda
Kejelasan informasi tentang tindakan yang
dilakukan perawat dan dokter
Dokter memberikan kesempatan bertanya kepada
anda
Pasien dapat berbicara pribadi mengenai
penyakitnya
Memiliki peralatan/alat medis yang cukup untuk
pemeriksaan atau mengobati pasien
Kelengkapan obat
Kecepatan petugas dalam melayani administrasi
keuangan
Universitas Sumatera Utara
II.
No
Mutu Pelayanan Kesehatan
PERNYATAAN
JAWABAN
S
KS
TS
A
1
2
3
4
5
Tangibles/Bukti Langsung
Ruang pendaftaran dalam keadaan bersih
Ruang tunggu dalam keadaan bersih
Ruang pemeriksaan dokter dalam keadaan bersih
Jumlah tempat duduk di ruang tunggu mencukupi
Petugas kesehatan berpenampilan bersih dan rapi
B
6
REABILITY/KEHANDALAN
Petugas kesehatan menjelaskan penyakit yang diderita
pasien dengan baik/jelas
Petugas kesehatan memberitahu cra perawatan penyakit
pasien
Petugas kesehatan terampil dalam memberikan
pelayanan
7
8
C
9
10
11
D
12
13
14
15
E
16
17
18
RESPONSIVENESS/KETANGGAPAN
Bagian pendaftran melayani dengan cepat
Petugas kesehatan mendengarkan keluhan pasien
dengan seksama
Petugas kesehatan tanggap dalam membantu pasien
yang datang
ASSURANCE/JAMINAN
Petugas kesehatan mempunyai kemampuan dalam
menetapkan diagnose penyakit dan mengobati dengan
baik, sehingga mampu menimbulkan rasa keyakinan
untuk sembuh
Petugas kesehatan memberikan kesempatan kepada
pasien dan keluarganya untuk bertanya
Terciptanya suasana aman dan tentram di lingkungan
puskesmas
Terciptanya suasana kekeluargaan antara petugas
kesehatan dengan pasien
EMPHATY/EMPATI
Petugas kesehatan selalu bersifat ramah dan sopan
dalam melayani pasien
Petugas kesehatan memberi pelayanan terhadap pasien
tanpa pilih-pilih
Petugas kesehatan selalu memberikan salam kepada
pasien yang datang
Universitas Sumatera Utara
19
20
Petugas kesehatan menggunakan bahasa yang mudah
dimengerti oleh pasien pada saat berkomunikasi
Petugas kesehatan mengucapkan terima kasih pada
akhir pelayanan
Universitas Sumatera Utara
Universitas Sumatera Utara
Universitas Sumatera Utara
FREQUENCIES VARIABLES=T1 T2 T3 T4 T5 R1 R2 R3 RS1 RS2 RS3 A1 A2 A3 A4 E1 E2 E3 E4
E5 KP1 KP2 KP3 KP4 KP5 KP6 KP7 KP8 KP9 KP10
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
26-Apr-2017 19:57:44
Comments
Input
Data
C:\Users\hp\Documents\ester.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
File
Missing Value Handling
96
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=T1 T2
T3 T4 T5 R1 R2 R3 RS1 RS2 RS3 A1
A2 A3 A4 E1 E2 E3 E4 E5 KP1 KP2
KP3 KP4 KP5 KP6 KP7 KP8 KP9
KP10
/ORDER=ANALYSIS.
Resources
Processor Time
00:00:00,015
Elapsed Time
00:00:00,011
Statistics
T1
N
Valid
Missing
T2
T3
T4
T5
R1
R2
96
96
96
96
96
96
96
0
0
0
0
0
0
0
Universitas Sumatera Utara
Statistics
R3
N
Valid
Missing
RS1
RS2
RS3
A1
A2
A3
96
96
96
96
96
96
96
0
0
0
0
0
0
0
Statistics
A4
N
Valid
Missing
E1
E2
E3
E4
E5
KP1
96
96
96
96
96
96
96
0
0
0
0
0
0
0
Statistics
KP2
N
Valid
Missing
KP3
KP4
KP5
KP6
KP7
KP8
96
96
96
96
96
96
96
0
0
0
0
0
0
0
Statistics
KP9
N
Valid
Missing
KP10
96
96
0
0
Universitas Sumatera Utara
Frequency Table
T1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
1
1,0
1,0
1,0
3
95
99,0
99,0
100,0
Total
96
100,0
100,0
T2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
2
2,1
2,1
2,1
3
94
97,9
97,9
100,0
Total
96
100,0
100,0
T3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
1
1,0
1,0
1,0
3
95
99,0
99,0
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
T4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
2
2,1
2,1
2,1
3
94
97,9
97,9
100,0
Total
96
100,0
100,0
T5
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
1
1,0
1,0
1,0
3
95
99,0
99,0
100,0
Total
96
100,0
100,0
R1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
1
1,0
1,0
1,0
2
19
19,8
19,8
20,8
3
76
79,2
79,2
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
R2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
3
3,1
3,1
3,1
2
26
27,1
27,1
30,2
3
67
69,8
69,8
100,0
Total
96
100,0
100,0
R3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
2
2,1
2,1
2,1
2
11
11,5
11,5
13,5
3
83
86,5
86,5
100,0
Total
96
100,0
100,0
RS1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
8
8,3
8,3
8,3
2
8
8,3
8,3
16,7
3
80
83,3
83,3
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
RS2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
1
1,0
1,0
1,0
2
25
26,0
26,0
27,1
3
70
72,9
72,9
100,0
Total
96
100,0
100,0
RS3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
3
3,1
3,1
3,1
2
12
12,5
12,5
15,6
3
81
84,4
84,4
100,0
Total
96
100,0
100,0
A1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
2
2,1
2,1
2,1
2
15
15,6
15,6
17,7
3
79
82,3
82,3
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
A2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
1
1,0
1,0
1,0
2
14
14,6
14,6
15,6
3
81
84,4
84,4
100,0
Total
96
100,0
100,0
A3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
2
2,1
2,1
2,1
3
94
97,9
97,9
100,0
Total
96
100,0
100,0
A4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
7
7,3
7,3
7,3
2
22
22,9
22,9
30,2
3
67
69,8
69,8
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
E1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
1
1,0
1,0
1,0
2
11
11,5
11,5
12,5
3
84
87,5
87,5
100,0
Total
96
100,0
100,0
E2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
4
4,2
4,2
4,2
2
8
8,3
8,3
12,5
3
84
87,5
87,5
100,0
Total
96
100,0
100,0
E3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
26
27,1
27,1
27,1
2
23
24,0
24,0
51,0
3
47
49,0
49,0
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
E4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
6
6,3
6,3
6,3
3
90
93,8
93,8
100,0
Total
96
100,0
100,0
E5
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
5
5,2
5,2
5,2
2
16
16,7
16,7
21,9
3
75
78,1
78,1
100,0
Total
96
100,0
100,0
KP1
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
2
5
5,2
5,2
5,2
3
91
94,8
94,8
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
KP2
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
4
4,2
4,2
4,2
2
10
10,4
10,4
14,6
3
82
85,4
85,4
100,0
Total
96
100,0
100,0
KP3
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
3
3,1
3,1
3,1
2
17
17,7
17,7
20,8
3
76
79,2
79,2
100,0
Total
96
100,0
100,0
KP4
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
5
5,2
5,2
5,2
2
15
15,6
15,6
20,8
3
76
79,2
79,2
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
KP5
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
3
3,1
3,1
3,1
2
18
18,8
18,8
21,9
3
74
77,1
77,1
99,0
4
1
1,0
1,0
100,0
96
100,0
100,0
Total
KP6
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
6
6,3
6,3
6,3
2
19
19,8
19,8
26,0
3
71
74,0
74,0
100,0
Total
96
100,0
100,0
KP7
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
1
1,0
1,0
1,0
2
12
12,5
12,5
13,5
3
83
86,5
86,5
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
KP8
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
18
18,8
18,8
18,8
2
51
53,1
53,1
71,9
3
27
28,1
28,1
100,0
Total
96
100,0
100,0
KP9
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
5
5,2
5,2
5,2
2
24
25,0
25,0
30,2
3
67
69,8
69,8
100,0
Total
96
100,0
100,0
KP10
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
1
5
5,2
5,2
5,2
2
9
9,4
9,4
14,6
3
82
85,4
85,4
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
FREQUENCIES VARIABLES=katT katR katRS katA katE katKP
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
26-Apr-2017 19:57:58
Comments
Input
Data
C:\Users\hp\Documents\ester.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=katT
katR katRS katA katE katKP
/ORDER=ANALYSIS.
Resources
Processor Time
00:00:00,000
Elapsed Time
00:00:00,008
Universitas Sumatera Utara
Statistics
katT
N
Valid
katR
katRS
katA
katE
katKP
96
96
96
96
96
96
0
0
0
0
0
0
Missing
Frequency Table
katT
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
1
1,0
1,0
1,0
1
95
99,0
99,0
100,0
Total
96
100,0
100,0
katR
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
8
8,3
8,3
8,3
1
88
91,7
91,7
100,0
Total
96
100,0
100,0
katRS
Cumulative
Frequency
Valid
0
7
Percent
7,3
Valid Percent
7,3
Percent
7,3
Universitas Sumatera Utara
1
89
92,7
92,7
Total
96
100,0
100,0
100,0
katA
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
4
4,2
4,2
4,2
1
92
95,8
95,8
100,0
Total
96
100,0
100,0
katE
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
4
4,2
4,2
4,2
1
92
95,8
95,8
100,0
Total
96
100,0
100,0
katKP
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
4
4,2
4,2
4,2
1
92
95,8
95,8
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara
COMPUTE katT=0.
EXECUTE.
IF (totalt >= 15) katT=1.
EXECUTE.
COMPUTE katR=0.
EXECUTE.
IF (totalr >= 9) katR=1.
EXECUTE.
COMPUTE katRS=0.
EXECUTE.
IF (totalrs >= 9) katRS=1.
EXECUTE.
COMPUTE katA=0.
EXECUTE.
IF (totalA >= 12) katA=1.
EXECUTE.
COMPUTE katE=0.
EXECUTE.
IF (totalE >= 15) katE=1.
EXECUTE.
COMPUTE katKP=0.
EXECUTE.
IF (katKP >= 30) katKP=1.
EXECUTE.
FREQUENCIES VARIABLES=katT katR katRS katA katE katKP
/ORDER=ANALYSIS.
Universitas Sumatera Utara
Frequencies
Notes
Output Created
01-Mei-2017 14:56:37
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=katT
katR katRS katA katE katKP
/ORDER=ANALYSIS.
Resources
Processor Time
00:00:00,000
Elapsed Time
00:00:00,000
Statistics
katT
N
Valid
Missing
katR
katRS
katA
katE
katKP
96
96
96
96
96
96
0
0
0
0
0
0
Universitas Sumatera Utara
Frequency Table
katT
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
2
2,1
2,1
2,1
1
94
97,9
97,9
100,0
Total
96
100,0
100,0
katR
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
37
38,5
38,5
38,5
1
59
61,5
61,5
100,0
Total
96
100,0
100,0
katRS
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
43
44,8
44,8
44,8
1
53
55,2
55,2
100,0
Total
96
100,0
100,0
katA
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
46
47,9
47,9
47,9
1
50
52,1
52,1
100,0
Universitas Sumatera Utara
Total
96
100,0
100,0
katE
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
53
55,2
55,2
55,2
1
43
44,8
44,8
100,0
Total
96
100,0
100,0
katKP
Cumulative
Frequency
Valid
0
Percent
96
Valid Percent
100,0
Percent
100,0
100,0
NPAR TESTS
/K-S(NORMAL)=totalt totalr totalrs totalA totalE totalKp
/MISSING ANALYSIS.
NPar Tests
Notes
Output Created
01-Mei-2017 14:56:55
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Split File
Universitas Sumatera Utara
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics for each test are based on all
cases with valid data for the variable(s)
used in that test.
Syntax
NPAR TESTS
/K-S(NORMAL)=totalt totalr totalrs
totalA totalE totalKp
/MISSING ANALYSIS.
Resources
Processor Time
a
00:00:00,000
Elapsed Time
00:00:00,011
Number of Cases Allowed
87381
a.Based on availability of workspace memory.
One-Sample Kolmogorov-Smirnov Test
totalt
N
Normal Parameters
a
Mean
Std. Deviation
totalr
totalrs
totalA
96
96
96
96
14,93
8,29
8,08
10,82
,548
1,151
1,279
1,622
Universitas Sumatera Utara
Most Extreme Differences
Absolute
,532
,345
,315
,287
Positive
,447
,269
,237
,234
Negative
-,532
-,345
-,315
-,287
5,214
3,385
3,090
2,810
,000
,000
,000
,000
Kolmogorov-Smirnov Z
Asymp. Sig. (2-tailed)
One-Sample Kolmogorov-Smirnov Test
totalE
N
Normal Parameters
a
Most Extreme Differences
totalKp
96
96
Mean
13,58
26,03
Std. Deviation
1,554
3,692
Absolute
,267
,175
Positive
,181
,141
Negative
-,267
-,175
2,616
1,712
,000
,006
Kolmogorov-Smirnov Z
Asymp. Sig. (2-tailed)
a. Test distribution is Normal.
b. Calculated from data.
NONPAR CORR
/VARIABLES=totalt totalr totalrs totalA totalE totalKp
Universitas Sumatera Utara
/PRINT=SPEARMAN TWOTAIL NOSIG
/MISSING=PAIRWISE.
Nonparametric Correlations
Notes
Output Created
01-Mei-2017 14:57:19
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics for each pair of variables are
based on all the cases with valid data
for that pair.
Syntax
NONPAR CORR
/VARIABLES=totalt totalr totalrs
totalA totalE totalKp
/PRINT=SPEARMAN TWOTAIL
NOSIG
/MISSING=PAIRWISE.
Universitas Sumatera Utara
Resources
Processor Time
00:00:00,000
Elapsed Time
00:00:00,007
Number of Cases Allowed
92521 cases
a
a.Based on availability of workspace memory
Correlations
totalt
Spearman's rho
totalt
Correlation Coefficient
,140
,062
,399
,173
96
96
96
96
Correlation Coefficient
,191
1,000
Sig. (2-tailed)
,062 .
N
totalrs
96
,087
Sig. (2-tailed)
,399
96
,626
**
,530
**
,000
,000
96
96
96
**
1,000
,626
,000 .
96
**
Correlation Coefficient
,140
Sig. (2-tailed)
,173
,000
96
96
N
totalE
.
Correlation Coefficient
N
totalA
totalA
,087
N
1,000
totalrs
,191
Sig. (2-tailed)
totalr
totalr
,530
**
**
,000
96
96
**
1,000
,660
,000 .
96
,620
**
96
,172
Sig. (2-tailed)
,093
,000
,000
,000
96
96
96
96
Universitas Sumatera Utara
,606
**
Correlation Coefficient
N
,514
,660
totalKp
**
,734
Sig. (2-tailed)
,503
,000
,000
,000
96
96
96
96
Correlations
totalE
Spearman's rho
totalt
Correlation Coefficient
,172
,069
Sig. (2-tailed)
,093
,503
96
96
N
totalr
**
Correlation Coefficient
N
N
totalKp
Correlation Coefficient
Correlation Coefficient
Sig. (2-tailed)
96
96
**
,734
,000
,000
96
96
**
,606
Sig. (2-tailed)
N
,000
**
Correlation Coefficient
Sig. (2-tailed)
,000
,620
N
totalE
,485
**
Correlation Coefficient
Sig. (2-tailed)
totalA
**
,514
Sig. (2-tailed)
totalrs
totalKp
,657
,000
,000
96
96
**
1,000
,705
.
,000
96
96
**
1,000
,705
,000 .
Universitas Sumatera Utara
,657
**
,069
N
,485
**
Correlation Coefficient
N
96
96
**. Correlation is significant at the 0.01 level (2-tailed).
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT totalKp
/METHOD=ENTER totalr totalrs totalA totalE.
Regression
Notes
Output Created
01-Mei-2017 14:58:07
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Universitas Sumatera Utara
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on cases with no
missing values for any variable used.
Syntax
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R
ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT totalKp
/METHOD=ENTER totalr totalrs
totalA totalE.
Resources
Processor Time
00:00:00,187
Elapsed Time
00:00:00,199
Memory Required
3204 bytes
Additional Memory Required
for Residual Plots
Variables Entered/Removed
Model
Variables
Variables
Entered
Removed
0 bytes
b
Method
Universitas Sumatera Utara
1
totalE, totalr,
totalA, totalrs
a
.
Enter
a. All requested variables entered.
b. Dependent Variable: totalKp
Model Summary
Model
R
1
,853
R Square
a
Adjusted R
Std. Error of the
Square
Estimate
,728
,716
1,966
a. Predictors: (Constant), totalE, totalr, totalA, totalrs
b
ANOVA
Model
1
Sum of Squares
df
Mean Square
Regression
943,153
4
235,788
Residual
351,753
91
3,865
1294,906
95
Total
F
Sig.
60,999
a
,000
a. Predictors: (Constant), totalE, totalr, totalA, totalrs
b. Dependent Variable: totalKp
Coefficients
a
Standardized
Unstandardized Coefficients
Model
B
Std. Error
Coefficients
Beta
t
Sig.
Universitas Sumatera Utara
Beta
1
(Constant)
,556
1,972
,282
,779
totalr
-,331
,220
-,103
-1,506
,135
totalrs
1,025
,230
,355
4,448
,024
totalA
,875
,178
,384
4,926
,004
totalE
,771
,168
,324
4,595
,001
a. Dependent Variable: totalKp
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS BCOV R ANOVA COLLIN TOL
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT totalKp
/METHOD=ENTER totalr totalrs totalA totalE
/SCATTERPLOT=(*SRESID ,*ZPRED)
/RESIDUALS DURBIN.
Regression
Notes
Output Created
01-Mei-2017 15:01:53
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Universitas Sumatera Utara
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on cases with no
missing values for any variable used.
Syntax
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS BCOV R
ANOVA COLLIN TOL
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT totalKp
/METHOD=ENTER totalr totalrs
totalA totalE
/SCATTERPLOT=(*SRESID
,*ZPRED)
/RESIDUALS DURBIN.
Resources
Processor Time
00:00:01,077
Elapsed Time
00:00:01,849
Memory Required
Additional Memory Required
for Residual Plots
3220 bytes
216 bytes
Universitas Sumatera Utara
Variables Entered/Removed
Variables
Variables
Entered
Removed
Model
1
totalE, totalr,
totalA, totalrs
a
.
b
Method
Enter
a. All requested variables entered.
b. Dependent Variable: totalKp
Model Summary
Model
R
1
,853
R Square
a
b
Adjusted R
Std. Error of the
Square
Estimate
,728
,716
Durbin-Watson
1,966
1,581
a. Predictors: (Constant), totalE, totalr, totalA, totalrs
b. Dependent Variable: totalKp
b
ANOVA
Model
1
Sum of Squares
df
Mean Square
Regression
943,153
4
235,788
Residual
351,753
91
3,865
1294,906
95
Total
F
60,999
Sig.
a
,000
a. Predictors: (Constant), totalE, totalr, totalA, totalrs
b. Dependent Variable: totalKp
Universitas Sumatera Utara
Coefficients
a
Unstandardized Coefficients
Model
1
B
Std. Error
(Constant)
,556
1,972
totalr
-,331
,220
totalrs
1,025
,230
totalA
,875
,178
totalE
,771
,168
Coefficients
a
Standardized
Coefficients
Model
1
Beta
Collinearity Statistics
t
(Constant)
Sig.
,282
,779
Tolerance
VIF
totalr
-,103
-1,506
,135
,636
1,573
totalrs
,355
4,448
,024
,469
2,133
totalA
,384
4,926
,004
,490
2,041
totalE
,324
4,595
,001
,600
1,668
Beta
Tolerance
a. Dependent Variable: totalKp
Universitas Sumatera Utara
VIF
Coefficient Correlations
Model
1
totalE
Correlations
Covariances
a
totalr
totalA
totalrs
totalE
1,000
-,009
-,232
-,381
totalr
-,009
1,000
-,334
-,238
totalA
-,232
-,334
1,000
-,353
totalrs
-,381
-,238
-,353
1,000
totalE
,028
,000
-,007
-,015
totalr
,000
,048
-,013
-,012
totalA
-,007
-,013
,032
-,014
totalrs
-,015
-,012
-,014
,053
a. Dependent Variable: totalKp
Collinearity Diagnostics
a
Variance Proportions
Model
Dimension
Eigenvalue
1
1
4,963
1,000
,00
,00
,00
2
,013
19,345
,39
,00
,26
3
,011
21,541
,01
,71
,13
4
,008
25,018
,00
,16
,39
5
,005
31,349
,60
,13
,22
Collinearity Diagnostics
Condition Index
(Constant)
totalr
totalrs
a
Universitas Sumatera Utara
Variance Proportions
Model
Dimension
totalA
totalE
1
1
,00
,00
2
,12
,03
3
,01
,15
4
,83
,00
5
,03
,82
a. Dependent Variable: totalKp
Residuals Statistics
Minimum
Predicted Value
Maximum
a
Mean
Std. Deviation
N
16,64
29,19
26,03
3,151
96
-2,982
1,002
,000
1,000
96
,228
1,001
,410
,182
96
16,98
29,16
26,06
3,129
96
Residual
-5,317
4,898
,000
1,924
96
Std. Residual
-2,704
2,491
,000
,979
96
Stud. Residual
-2,747
2,526
-,006
1,012
96
Deleted Residual
-5,650
5,035
-,026
2,061
96
Stud. Deleted Residual
-2,853
2,605
-,007
1,028
96
,286
23,630
3,958
4,925
96
Std. Predicted Value
Standard Error of Predicted
Value
Adjusted Predicted Value
Mahal. Distance
Universitas Sumatera Utara
Cook's Distance
,000
,276
,015
,034
96
Centered Leverage Value
,003
,249
,042
,052
96
a. Dependent Variable: totalKp
Charts
COMPUTE katKP=0.
EXECUTE.
IF (totalKp >= 30) katKP=1.
EXECUTE.
FREQUENCIES VARIABLES=katKP
/ORDER=ANALYSIS.
Universitas Sumatera Utara
Frequencies
Notes
Output Created
01-Mei-2017 15:07:53
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
96
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=katKP
/ORDER=ANALYSIS.
Resources
Processor Time
00:00:00,015
Elapsed Time
00:00:00,011
Statistics
katKP
N
Valid
Missing
96
0
Universitas Sumatera Utara
katKP
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
76
79,2
79,2
79,2
1
20
20,8
20,8
100,0
Total
96
100,0
100,0
COMPUTE katKP=0.
EXECUTE.
IF (totalKp >= 21) katKP=1.
EXECUTE.
FREQUENCIES VARIABLES=katKP
/ORDER=ANALYSIS.
Frequencies
Notes
Output Created
01-Mei-2017 15:10:02
Comments
Input
Data
E:\ester cepat kau sempro\data.sav
Active Dataset
DataSet1
Filter
Weight
Split File
N of Rows in Working Data
96
Universitas Sumatera Utara
File
Missing Value Handling
Definition of Missing
User-defined missing values are
treated as missing.
Cases Used
Statistics are based on all cases with
valid data.
Syntax
FREQUENCIES VARIABLES=katKP
/ORDER=ANALYSIS.
Resources
Processor Time
00:00:00,015
Elapsed Time
00:00:00,010
Statistics
katKP
N
Valid
96
Missing
0
katKP
Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
0
9
9,4
9,4
9,4
1
87
90,6
90,6
100,0
Total
96
100,0
100,0
Universitas Sumatera Utara