DAFTAR PUSTAKA Hubungan Kecerdasan Emosional Dengan Organizational Citizenship Behavior (OCB).
56
DAFTAR PUSTAKA
Azwar, S. 2005. Metode Penelitian. Yogyakarta: Pustaka Belajar Offset.
Azwar, S. 2009. Sikap Manusia, Teori d`an Pengukurannya. Jakarta: Pustaka Pelajar.
Abraham, R. 1999. ‘The Role of Job Control as a Moderator of Emotional
Dissonance and Emotional Intelligence: Outcome Relationships.’Journal of
Psychology 134 (2): 169–184.
Anggraeni, S.I. 2002, “Pengembangan Karir Sukses Individu Melalui Lingkungan
Sosial dan Emotional Intelligence”, Jurnal Akuntansi dan Manajeman, 13 (3):
59-70
Bateman, T.S. & Organ, D.W. 1983. Job Satisfaction And The Good Soldier: The
Relationship Between Affect And Employee “Citizenzhip”. Academy Of
Management Journal. Vol. 26, pp.587-595
Borman, W.C. & Montowidlo, S.J. 1993. Expanding The Criterion Domain To
Include Elements Of Extra-Role Performance. Prentice-Hall. New Jersey.
Bolino, M.C., Turnley, W.H., & Bloodgood, J.M. 2002. Citizenship Behavior And
The Creation Of Social Capital In Organizations. Academy Of Management
Review, 27, pp.505–522
Castro, B.C,.,Armario, M.E., And Ruiz, M.D. 2004. The Influence Of Employee
Organizational Citizenship Behavior On Customer Loyalty. International
Journal Of Service Industry Management. Vol. 15 No. 1, pp.27- 53. Emerald
Group Publishing Limited
Chien, H.M. 2004. An Investigation Of The Relationship Of Organizational
Structure, Employee’s Personality And Ocbs. Journal Of American Academy
Of Business. Vol.5, pp.428. Cambridge.
Cooper, Robert and Ayman Sawaf, 1997, Executive EQ, Emotional Intelligency in
Business, London: Orion Business Book
Davis, J. 2004. Organizational Citizenship Behavior And Organizational
Commitment In Nepal. Aston University. Birmingham
Eastman, K.K. 1994. In The Eyes Of The Be Holder:An Attributional Approach To
Ingratiation And Organizational Citizenship Behavior. Academy Of
Management Journal . Vol.37 No.5, pp.1379-1391
Eq, M. Z., & R, Agus. 2007. Pengaruh kecerdasan emosi terhadap produktivitas kerja
karyawan pada fungsi operasi dan penunjang PT. Pertamina (Persero) Unit
57
Pengolahan Balongan Indramayu. SINERGI: Kajian Bisnis dan Manajemen,
9(2), 179-192.
Flippo, E. B. 2005. Manajemen personalia. Alih bahasa: Moh Mas’ud. Jakarta:
Erlangga.
Goleman, Daniel. 2004. Kecerdasan Emosional: Mengapa EI Lebih Penting
Daripada IQ. Terjemahan oleh T. Hermaya. 2004. Jakarta: PT. Gramedia
Pustaka Utama.
Goleman, D. 2005. Working with Emotional Intelligence: Kecerdasan emosi untuk
mencapai puncak prestasi. Alih Bahasa: Alex Tri K. Widodo. Jakarta: PT.
Gramedia Pustaka Utama.
Goleman, D. 1997. Kecerdasan Emosi, Jakarta: Gramedia.
_________ , 2000. Working with Emotional Intelligence, New York: Bantam
Book
Hadi, S. 2000. Statistika II. Yogyakarta:Yayasan Penerbit Fakultas Psikologi UGM.
--------- .2004. Statistik Jilid II.. Yogyakarta: Andi Offset.
Hardaningtyas, D. 2005. Pengaruh Tingkat Kecerdasan Emosi Dan Sikap Pada
Budaya Organisasi Terhadap Organizational Citizenship Behavior (OCB)
Pegawai PT. (Persero) Pelabuhan Indonesia III. Thesis Universitas
Airlangga. Surabaya
Mackenzie, S.B. Podsakoff, P.M. And Fetter, R. 1991. Organizational Citizenship
Behavior And Objective Productivity As Determinants Of Managerial
Evaluations Of Salespersons’ Performance. Organizational Behavior And
Human Decision Processes, 50, pp.123–150
Moorman. R.H. 1991. Relationship Between Organizational Justice And
Organizational Citizenship Behaviors: Do Fairness Perceptions Influence
Employee Citizenship? Journal Of Applied Psychology, 76(6): pp.845-855.
Moorman, R.H., Niehoff, B.P. And Organ, D.W., 1993. Treating Employees
Fairly And Organizational Citizenship Behavior: Sorting The Effects Of
Job Satisfaction, Organizational Commitment, And Procedural Justice,
Employee Responsibilies And Rights Journal, 6: pp.209-225
Novliadi, F. 2007. Organizational Citizenship Behavior Karyawan Ditinjau Dari
Persepsi Terhadap Kualitas Interaksi Atasan-Bawahan Dan Persepsi Terhadap
58
Dukungan Organisasional. Skripsi (tidak diterbitkan). Sumatera: Universitas
Sumatera Utara.
Organ, D.W. 1988. Organizational Citizenship Behavior: The Good Soldier
Syndrome. Lexington, MA: Lexington Books
Organ, D.W. 1990. The Motivational Basis Of Organizational Citizenship Behavior,
In B. M. Staw, & L. L. Cummings (Eds.). Research In Organizational
Behavior. 12, pp. 43–72. CT: JAI Press. Greenwich
Patton, P. 1997. Bridging The Gap Between What We Know and What We Do.
Raffles Edition Imprint. Singapura : 162 Bukit Merah Central.
Podsakoff, P.M. Mackenzie, S.B. Paine, J.B. And Bachrach, D.G. 2000. Organization
Citizenship Behaviors: A Critical Review Of The Theoretical And Empirical
Literature And Suggestions For Future Research. Journal Of Managemen. 26.
pp.513–563.
Robbins, P.S. And Judge. 2008. Perilaku Organisasi, Buku 1, Cetakan. 12. Salemba
Empat. Jakarta
Salovey Peter dan John Mayer., 1990. Artikel: Emotional Intellegence, Jurnal
Imajinasi, Kognisi dan Kepribadian.
Sihotang, A. 2007. Manajemen Sumber Daya Manusia. Jakarta: PT Pradnya
Paramita.
Sloat, K.C.M. 1999. Organizational Citizenship: Does Your Firm Inspire To Be. “
Good Citizenship?” Professional Safety. Vol. 44, pp.20-23
Stein, Steven J. Dan Howard E. Book, 2000. Ledakan EQ, 15 Prinsip Dasar
Kecerdasan Emosional dalam Meraih Sukses (terj.), Bandung: Kaifa, cet. IV.
Suradinata, E. 1998. Manajemen Pemerintahan dan Otonomi Daerah. Bandung:
Ramadhan.
Van Dyne, Linn; Graham, Jill W.; Dienesch, Richard M. 1994. Organizational
Citizenship Behavior: Construct Redefinition, Measurement, and Validation.
Academy of Management Journal, Vol. 37(4): 765.
Williams, L.J. Anderson, S.E. 1991. Job Satisfaction And Organizational
Commitment As Predictors Of Organizational Citizenship And In-Role
Behaviors. J.Manage. Vol.17 No.3, pp.601-617
59
Werner, J.M. 1994. Dimensions That Make A Difference: Examining The Impact Of
In-Role And Extra-Role Behaviors On Supervisory Ratings. Journal Of
Applied Psychology, 79, pp.98 –107
Yuwono, I. Suhariadi, F. Handoyo, S. Fajrianthi Muhamad, B.S. Dan Septarini, B.G.
2005. Psikologi Industri Dan Organisasi. Universitas Airlangga. Surabaya
Zurasaka, A. 2008. Teori Perilaku Organisasi, Http://Zurasaka.Wordpress.Com
/2008/11/25/ Perilaku-Organisasi. Diakses Tanggal 15 April 2014
DAFTAR PUSTAKA
Azwar, S. 2005. Metode Penelitian. Yogyakarta: Pustaka Belajar Offset.
Azwar, S. 2009. Sikap Manusia, Teori d`an Pengukurannya. Jakarta: Pustaka Pelajar.
Abraham, R. 1999. ‘The Role of Job Control as a Moderator of Emotional
Dissonance and Emotional Intelligence: Outcome Relationships.’Journal of
Psychology 134 (2): 169–184.
Anggraeni, S.I. 2002, “Pengembangan Karir Sukses Individu Melalui Lingkungan
Sosial dan Emotional Intelligence”, Jurnal Akuntansi dan Manajeman, 13 (3):
59-70
Bateman, T.S. & Organ, D.W. 1983. Job Satisfaction And The Good Soldier: The
Relationship Between Affect And Employee “Citizenzhip”. Academy Of
Management Journal. Vol. 26, pp.587-595
Borman, W.C. & Montowidlo, S.J. 1993. Expanding The Criterion Domain To
Include Elements Of Extra-Role Performance. Prentice-Hall. New Jersey.
Bolino, M.C., Turnley, W.H., & Bloodgood, J.M. 2002. Citizenship Behavior And
The Creation Of Social Capital In Organizations. Academy Of Management
Review, 27, pp.505–522
Castro, B.C,.,Armario, M.E., And Ruiz, M.D. 2004. The Influence Of Employee
Organizational Citizenship Behavior On Customer Loyalty. International
Journal Of Service Industry Management. Vol. 15 No. 1, pp.27- 53. Emerald
Group Publishing Limited
Chien, H.M. 2004. An Investigation Of The Relationship Of Organizational
Structure, Employee’s Personality And Ocbs. Journal Of American Academy
Of Business. Vol.5, pp.428. Cambridge.
Cooper, Robert and Ayman Sawaf, 1997, Executive EQ, Emotional Intelligency in
Business, London: Orion Business Book
Davis, J. 2004. Organizational Citizenship Behavior And Organizational
Commitment In Nepal. Aston University. Birmingham
Eastman, K.K. 1994. In The Eyes Of The Be Holder:An Attributional Approach To
Ingratiation And Organizational Citizenship Behavior. Academy Of
Management Journal . Vol.37 No.5, pp.1379-1391
Eq, M. Z., & R, Agus. 2007. Pengaruh kecerdasan emosi terhadap produktivitas kerja
karyawan pada fungsi operasi dan penunjang PT. Pertamina (Persero) Unit
57
Pengolahan Balongan Indramayu. SINERGI: Kajian Bisnis dan Manajemen,
9(2), 179-192.
Flippo, E. B. 2005. Manajemen personalia. Alih bahasa: Moh Mas’ud. Jakarta:
Erlangga.
Goleman, Daniel. 2004. Kecerdasan Emosional: Mengapa EI Lebih Penting
Daripada IQ. Terjemahan oleh T. Hermaya. 2004. Jakarta: PT. Gramedia
Pustaka Utama.
Goleman, D. 2005. Working with Emotional Intelligence: Kecerdasan emosi untuk
mencapai puncak prestasi. Alih Bahasa: Alex Tri K. Widodo. Jakarta: PT.
Gramedia Pustaka Utama.
Goleman, D. 1997. Kecerdasan Emosi, Jakarta: Gramedia.
_________ , 2000. Working with Emotional Intelligence, New York: Bantam
Book
Hadi, S. 2000. Statistika II. Yogyakarta:Yayasan Penerbit Fakultas Psikologi UGM.
--------- .2004. Statistik Jilid II.. Yogyakarta: Andi Offset.
Hardaningtyas, D. 2005. Pengaruh Tingkat Kecerdasan Emosi Dan Sikap Pada
Budaya Organisasi Terhadap Organizational Citizenship Behavior (OCB)
Pegawai PT. (Persero) Pelabuhan Indonesia III. Thesis Universitas
Airlangga. Surabaya
Mackenzie, S.B. Podsakoff, P.M. And Fetter, R. 1991. Organizational Citizenship
Behavior And Objective Productivity As Determinants Of Managerial
Evaluations Of Salespersons’ Performance. Organizational Behavior And
Human Decision Processes, 50, pp.123–150
Moorman. R.H. 1991. Relationship Between Organizational Justice And
Organizational Citizenship Behaviors: Do Fairness Perceptions Influence
Employee Citizenship? Journal Of Applied Psychology, 76(6): pp.845-855.
Moorman, R.H., Niehoff, B.P. And Organ, D.W., 1993. Treating Employees
Fairly And Organizational Citizenship Behavior: Sorting The Effects Of
Job Satisfaction, Organizational Commitment, And Procedural Justice,
Employee Responsibilies And Rights Journal, 6: pp.209-225
Novliadi, F. 2007. Organizational Citizenship Behavior Karyawan Ditinjau Dari
Persepsi Terhadap Kualitas Interaksi Atasan-Bawahan Dan Persepsi Terhadap
58
Dukungan Organisasional. Skripsi (tidak diterbitkan). Sumatera: Universitas
Sumatera Utara.
Organ, D.W. 1988. Organizational Citizenship Behavior: The Good Soldier
Syndrome. Lexington, MA: Lexington Books
Organ, D.W. 1990. The Motivational Basis Of Organizational Citizenship Behavior,
In B. M. Staw, & L. L. Cummings (Eds.). Research In Organizational
Behavior. 12, pp. 43–72. CT: JAI Press. Greenwich
Patton, P. 1997. Bridging The Gap Between What We Know and What We Do.
Raffles Edition Imprint. Singapura : 162 Bukit Merah Central.
Podsakoff, P.M. Mackenzie, S.B. Paine, J.B. And Bachrach, D.G. 2000. Organization
Citizenship Behaviors: A Critical Review Of The Theoretical And Empirical
Literature And Suggestions For Future Research. Journal Of Managemen. 26.
pp.513–563.
Robbins, P.S. And Judge. 2008. Perilaku Organisasi, Buku 1, Cetakan. 12. Salemba
Empat. Jakarta
Salovey Peter dan John Mayer., 1990. Artikel: Emotional Intellegence, Jurnal
Imajinasi, Kognisi dan Kepribadian.
Sihotang, A. 2007. Manajemen Sumber Daya Manusia. Jakarta: PT Pradnya
Paramita.
Sloat, K.C.M. 1999. Organizational Citizenship: Does Your Firm Inspire To Be. “
Good Citizenship?” Professional Safety. Vol. 44, pp.20-23
Stein, Steven J. Dan Howard E. Book, 2000. Ledakan EQ, 15 Prinsip Dasar
Kecerdasan Emosional dalam Meraih Sukses (terj.), Bandung: Kaifa, cet. IV.
Suradinata, E. 1998. Manajemen Pemerintahan dan Otonomi Daerah. Bandung:
Ramadhan.
Van Dyne, Linn; Graham, Jill W.; Dienesch, Richard M. 1994. Organizational
Citizenship Behavior: Construct Redefinition, Measurement, and Validation.
Academy of Management Journal, Vol. 37(4): 765.
Williams, L.J. Anderson, S.E. 1991. Job Satisfaction And Organizational
Commitment As Predictors Of Organizational Citizenship And In-Role
Behaviors. J.Manage. Vol.17 No.3, pp.601-617
59
Werner, J.M. 1994. Dimensions That Make A Difference: Examining The Impact Of
In-Role And Extra-Role Behaviors On Supervisory Ratings. Journal Of
Applied Psychology, 79, pp.98 –107
Yuwono, I. Suhariadi, F. Handoyo, S. Fajrianthi Muhamad, B.S. Dan Septarini, B.G.
2005. Psikologi Industri Dan Organisasi. Universitas Airlangga. Surabaya
Zurasaka, A. 2008. Teori Perilaku Organisasi, Http://Zurasaka.Wordpress.Com
/2008/11/25/ Perilaku-Organisasi. Diakses Tanggal 15 April 2014