Pengaruh Penciptaan Pengetahuan Terhadap Modal Struktural dan Modal Pelanggan dengan Modal Manusia Sebagai Variabel Intervening pada Bank BUMN Wilayah Kota Medan

LAMPIRAN

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A. Kuesioner
PENGARUH PENCIPTAAN PENGETAHUAN TERHADAP MODAL
INTELEKTUAL PADA BANK BUMN KOTA MEDAN
Bagian Pertama
Petunjuk Pengisian Kuesioner
Bapak/ Ibu/ Saudara/ (i) yang terhormat. Sebelum memulai memberikan
tanggapan terhadap beberapa daftar pertanyaan/ pernyataan di bawah ini,
diharapkan dapat memahami petunjuk pengisian ini terlebih dahulu;
1. Perhatikan terlebih dahulu maksud pertanyaan/ pernyataan yang tertera
pada kuesioner sebelum anda memilih jawaban setuju pendapat yang ingin
diberikan.
2. Pilihan jawaban terdiri dari 5 poin alternatif. Oleh karena demikian setiap
pertanyaan/ pernyataan hanya diperbolehkan mengisinya dengan satu
jawaban saja.
3. Untuk bagian identitas pengisi kuesioner, harap berikan data identitas yang

sebenarnya.
4. Berilah tanda ( √ ) pada kolom jawaban yang telah disediakan.
5. Jika terdapat kekeliruan dan jawaban ingin dipersetujui silahkan
memberikan tanda (√) pada jawaban yang sebelumnya telah dipilih.
6. Jika ada pertanyaan/ pernyataan yang kurang dipahami, silahkan
mengajukan penjelasan kepada enumerator yang ada pada saat pengisian
kuesioner.
7. Setujukan pilihan menjawab setuju dengan kondisi Bank BUMN
Bapak/Ibu
Bagian Kedua
I. Identitas Responden
Bank

: ...............................................

1. Nama

: ………………………………

2. Jabatan

: ………………………….…..

3. Jenis Kelamin

: a. Laki-laki

b. Wanita

4. Pendidikan

:

5. Masa Kerja

: ................................................tahun

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II. Angket Variabel Penelitian
Mohon diisi kotak jawaban yang tersedia dengan tanda (X) sesuai dengan
pemahaman Bapak/Ibu mengenai hal-hal yang ditanyakan dengan alternatif
jawaban:
1.
2.
3.
4.
5.

Sangat Tidak setuju
Tidak Setuju
Kurang setuju
Setuju
Sangat setuju

No

Instrumen Pertanyaan

Penciptaan Pengetahuan

X11 Sosialisasi
1
1. Berbagi pengalaman dengan sesama pegawai melalui
interaksi secara informal.
2. Berkumpul dan saling bertukar pikiran bersama pegawai
lain dengan latar belakang keahlian yang berbeda.
3. Pegawai mempelajari pengetahuan/ketrampilan baru
langsung melalui pekerjaan yang dilakukan atau
pengamatan terhadap cara penyelesaian suatu pekerjaan.
4. Pembahasan secara informal dilakukan oleh pegawai
agar meningkatkan kualitas pekerjaan.
5. Pegawai saling memberi masukan/pendapat dalam
menyelesaikan pekerjaan Rutin.
6. Peningkatan saling percaya antar pegawai melalui
dialog/diskusi tanpa saling menyalahkan antar peserta
diskusi.
7. Diadakan rapat untuk membahas penyelesaian suatu
masalah yang dihadapi oleh Bank.

8. Pegawai mudah mengungkapkan ide dan pikiran secara
lisan untuk membahas pekerjaannya dengan atasan.
9. Berkomunikasi dengan nasabah untuk mencari dan
mengumpulkan informasi yang dibutuhkan sehingga
meningkatkan pemahaman mengenai nasabah.
10. Manajemen Bank mengadakan Program Knowledge
sharing untuk menambah informasi/ pengetahuan
pegawai.
X12 Eksternalisasi
1. Karyawan dilibatkan dalam Pembuatan konsep dalam
pengembangan produk baru.
2. Bank melakukan pengembangan pelayanan dan produk
dengan mengembangkan pengalaman yang telah
terkumpul dan sharing dari nasabah.

Jawaban
2

3

4

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5

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3.

4.
5.
X13
1.

2.
3.

4.

5.

6.

7.
8.

9.

X14
1.
2.

3.

4.

Sistem dan cara kerja yang dipakai dituangkan dalam
Standard Operating Procedure (SOP) pelaksanaan
tugas pengawasan.

Struktur kepemimpinan dalam organisasi digambarkan
dalam Struktur Organisasi (Flow Chart).
Visi dan Misi Bank diketahui dan dijalankan oleh
seluruh Karyawan.
Kombinasi
Hasil rapat (Notulen)/disposisi Pimpinan diedarkan ke
seluruh pegawai Bank agar dapat dipahami dan menjadi
pedoman kerja oleh pegawai.
Komunikasi secara lisan/tertulis dengan divisi lain untuk
mendapatkan masukan tentang penyelesaian tugas.
Informasi yang dikelola oleh Bagian Informasi
dilakukan updating/penyesuaian melalui media
elektronik/email.
Ketentuan atau catatan yang terkait dengan masalah
nasabah menjadi referensi guna meningkatkan hasil
analisis penyelesaian masalah nasabah.
Pegawai yang memiliki kompetensi menterjemahkan
keinginan pimpinan melalui penyelesaian tugas yang
lebih baik.
Pimpinan Direksi melakukan pertemuan dengan lini

manager secara berkala untuk membahas penyelesaian
masalah.
Penggabungan cara kerja pengawasan dan pemeriksaan
sehingga pelaksanaan pekerjaan lebih efektif.
Hasil pembahasan dengan satker lain diinformasikan
secara tertulis/melalui email kepada seluruh pegawai di
Bank.
Penyusunan data base nasabah berdasarkan
kondisi/informasi terkini sehingga diperoleh gambaran
yang lengkap mengenai nasabah yang ditargetkan.
Internalisasi
Pegawai menggunakan SOP yang dibagikan kepada
setiap pegawai sebagai pedoman kerja sehari-hari.
Pegawai dalam bekerja melakukan learning by doing
kepada pegawai lain yang lebih senior/ahli di bidang
tertentu.
Pegawai melakukan penyesuaian pola pikir (mindset)
mengikuti perubahan sistem pengawasan (dedicated)
dan Risk Based Supervision.
Pedoman kerja yang telah disepakati bersama,

dituangkan dalam Memo Internal Direktorat sehingga
dapat dipahami dan dilaksanakan oleh pegawai.

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5.

6.

7.

Z1
1.
2.
3.
4.
Z2
1.

2.
3.

4.
Z3
1
2
3

4
5
6

Y11
1

Pegawai mempelajari ketentuan dan prosedur kerja serta
memperoleh penjelasan untuk memperkaya basis
pengetahuan yang dimiliki.
Pegawai mempelajari penyelesaian suatu masalah/
problem Bank dari catatancatatan/dokumen tertulis yang
tersimpan dalam arsip pengawasan.
Pegawai mencari informasi terkini melalui berbagai
media yang dimiliki organisasi (internet, Knowledge
Lynx) agar dapat meningkatkan kualitas pekerjaannya).
Modal Manusia
Pembelajaran dan Pendidikan
Tingkat kompetensi pegawai sesuai dengan standar
Bank.
Program pelatihan manajerial mendukung pekerjaan.
Pegawai Bank mendapatkan pembekalan pengetahuan
dan keterampilan.
Pegawai Bank melaksanakan program pelatihan secara
rutin.
Pengalaman dan Keahlian
Pegawai Bank bekerja sesuai job des yang telah
ditentukan.
Pegawai Bank mendapatkan kesempatan untuk
meningkatkan pendidikan.
Manajer Bank menentukan dan menyeleksi kualitas
pegawai yang diinginkan untuk mengisi jabatan pada
Bank.
Manajer Bank mendapatkan orang yang berkualitas
dalam mengisi Jabatan pada Bank.
Inovasi dan Kreativitas
Karyawan memiliki ide-ide baru.
Perkembangan dan pemeliharaan hubungan internal
telah dilakukan manajer.
Pegawai secara konsisten didukung untuk membawa
pengetahuan baru dan ide-ide ke dalam bisnis oleh
manajer.
Pegawai Bank memiliki kreatifitas dalam menciptakan
inovasi.
Manajer Memberi kepercayaan ( tugas ), dukungan,
bimbingan dan arahan kepada karyuawan Bank.
Para karyawan selalu mendukung kebijakan Manajer
Bank.
Modal Struktural
Sistem dan Program
Pegawai Bank mengetahui program pendukung bagi
kinerja karyawan.

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2
3

Pegawai Bank menerapkan standart sistem yang sudah
ditentukan.
Pegawai Bank mengetahui dan mengembangkan sistem
baru untuk kinerja yang lebih efisien.

Y12 Penelitian dan Pengembangan
1
Manajer Bank secara konsisten meningkatkan
dan mengelola penelitian dan pengembangan
2
Manajer Bank mengevaluasi produk Bank secara berkala.
3
Manajer Bank Melakukan perbaikan layanan dan
produk Bank yang kurang diminati nasabah.
Y13 Intellectual Proverty Right (IPRs)
1
Manajemen Bank menyusun strategi dan
prosedur yang jelas untuk manajemen IPRs.
2
Manajer Bank mengevaluasi system yang
memungkinkan adanya kemudahan akses informasi
3
Manajer Bank membuat SOP Bank lebih memudahkan
nasabah menerima pelayanan Bank.
4
Bank mempunyai satu ciri khas yang tidak ada pada
Bank lain.
Modal Pelanggan
Y21 Strategi Perserikatan, Lisensi dan Perjanjian
1
Bank bekerja sama dalam proyek
tertentu dengan Bank lain
Manajer Bank mengevaluasi pangsa pasar
2
Manajer Bank menargetkan pangsa pasar dan mencapai
3
4

keuntungan tertinggi
Manajer Bank memecahkan
seminimal mungkin.

masalah

dengan

waktu

Y22 Hubungan Nasabah
1
Nasabah Bank memperlihatkan keloyalan kepada Bank
dengan tetap menabung lenih dari 1 Tahun.
2
Karyawan Bank memberikan pelayanan yang prima
bagi nasabah
3
Manajer Bank melakukan pertemuan secara rutin
dengan nasabah
4
Manajer Bank mewujudkan keinginan nasabah
5
Manajer menjalin hubungan yang langgeng dengan
nasabah.
Y23 Pengetahuan Nasabah
1
Pengetahuan nasabah terdistribusi keseluruhan Bank
Produk Bank sesuai dengan harapan nasabah
2
3
Manajer membuat kebijakan agar layanan bernilai tambah
4
Manajer Bank memahami target pasar yang sedang
berjalan
5
Manajer Bank peduli dengan yang diinginkan nasabah.

Universitas Sumatera Utara

B. Hasil Kuesioner
Responden Bank BNI
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7
4
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2
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8
2
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3
2
2
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2

9
3
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2
2
2
2
3
3
3
3
2
4
4
4
4
3
4
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3
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10
4
4
3
2
3
3
4
2
3
2
4
2
3
5
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3
4
4
4
2
4
2
3
3
2
2

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3
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5
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3
2
3
3
2
2
3
2
3
4
2
4
3
2
3
3
4
4
3
3
3

Penciptaan Pengetahuan (X)
2 3 4 5 1 2 3 4
4 4 4 4 3 3 2
3
4 3 2 4 3 3 3
3
4 3 3 4 2 2 3
3
3 4 3 2 3 2 4
3
4 2 3 2 3 3 3
5
2 4 3 2 3 2 2
4
4 2 2 3 3 2 3
3
4 2 4 3 2 3 4
3
3 5 2 2 3 2 3
2
3 5 3 3 2 4 4
3
3 3 3 4 2 3 3
4
3 3 4 4 2 4 3
3
3 4 3 2 3 3 3
3
2 5 3 4 3 3 5
2
3 3 3 3 3 5 3
2
2 3 2 3 3 2 3
3
5 2 4 5 4 4 4
4
2 4 3 3 3 2 3
2
2 3 2 2 4 2 3
3
2 3 3 3 3 4 4
3
3 3 3 4 2 2 5
3
4 2 4 3 3 3 3
3
3 3 4 3 4 3 5
3
2 3 3 2 3 4 3
3
2 2 3 3 3 4 2
3
3 3 3 2 3 4 2
3

5
5
2
3
3
3
4
3
3
3
3
3
4
3
3
3
4
3
3
3
3
3
4
4
4
3
3

6
3
3
3
4
3
2
3
3
4
5
3
2
3
2
2
3
3
3
3
3
3
3
3
5
3
3

7
4
3
2
3
4
3
3
3
3
2
3
3
4
4
3
3
2
4
3
4
3
4
4
4
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3

8
5
2
3
3
3
4
3
3
3
3
3
4
3
3
3
4
3
3
3
3
3
4
4
4
3
3

9
3
3
3
4
3
4
3
3
3
3
4
4
3
3
2
3
2
2
2
2
3
2
3
3
2
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2
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159
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Responden Bank Mandiri
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3
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2
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8
2
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4
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2
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Penciptaan Pengetahuan (X)
3 4 5 1 2 3 4
3 3 3 3 4 4 2
3 2 3 3 3 3 4
2 3 3 3 4 2 3
4 4 4 4 3 3 3
4 4 4 4 3 3 3
2 3 2 5 3 2 3
3 2 2 3 3 4 3
5 3 3 3 3 2 4
2 2 3 3 2 3 4
3 3 3 3 4 4 2
3 4 2 2 3 3 3
3 3 2 4 3 4 3
3 3 3 4 4 4 4
2 3 2 2 4 4 4
2 3 5 4 3 3 2
2 3 4 3 3 4 4
2 3 3 2 4 4 4
3 2 4 2 3 2 3
4 2 2 3 4 2 4
3 2 3 3 4 3 2
2 4 2 3 4 2 3
2 3 3 2 2 2 2
4 5 3 3 3 2 3
4 2 3 4 5 3 3

5
3
3
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3
3
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3
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2
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4

6
2
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2
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7
2
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3
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3
2
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2
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9
3
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3
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2
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3
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4
2
2
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5
2
3
3
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3
2

1
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3
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160

Universitas Sumatera Utara

Responden Bank BRI
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7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.

1
4
4
2
2
3
2
4
4
2
4
3
3
3
2
4
4
3
3
3
4
3
3
3
3
3
4
3

2
2
3
3
3
3
3
3
3
3
3
4
4
4
4
3
3
3
4
2
4
3
4
4
3
4
3
4

3
3
3
4
2
4
4
2
3
3
1
4
4
3
4
2
2
2
4
2
3
4
3
2
4
3
2
4

4
5
2
3
3
4
3
4
2
4
3
2
2
2
4
4
3
3
2
3
3
4
2
5
3
2
3
3

5
4
4
2
2
3
2
4
4
2
4
3
3
3
2
4
4
3
3
3
4
3
3
3
3
3
4
3

6
3
3
4
3
2
3
3
2
3
2
3
2
2
4
3
3
4
3
2
4
2
2
3
4
3
4
2

7
4
4
2
2
3
2
4
4
2
4
3
3
3
2
4
4
3
3
3
4
3
3
3
3
3
4
3

8
3
3
3
2
3
3
3
3
4
3
3
2
4
4
4
2
2
3
3
3
4
3
4
4
4
2
2

9
3
4
4
3
2
5
3
2
4
3
3
3
5
3
3
3
2
3
2
2
5
4
5
3
4
3
2

10
3
3
3
5
3
4
3
3
4
4
3
3
3
4
3
3
3
3
5
3
3
3
3
3
3
4
3

1
4
4
2
2
2
4
5
2
3
2
3
2
4
4
2
2
3
2
4
2
3
5
2
2
5
4
3

2
5
4
2
4
3
3
3
2
5
2
2
3
3
3
3
3
3
2
4
3
2
3
3
2
3
5
4

Penciptaan Pengetahuan (X)
3 4 5 1 2 3 4
2 4 2 3 4 3 3
3 4 5 3 3 3 3
3 2 3 3 2 4 2
4 2 3 4 4 2 2
4 3 2 2 3 4 3
3 2 3 3 3 4 3
3 4 3 3 3 2 4
4 4 2 2 3 3 4
4 2 2 3 2 3 5
4 4 3 3 2 1 3
4 3 3 2 3 4 2
3 3 3 3 3 4 3
3 3 4 3 4 3 4
2 2 4 3 3 4 4
2 4 5 3 3 2 3
4 4 2 4 4 2 3
5 3 3 3 3 2 4
2 3 3 4 3 4 5
4 3 3 3 2 2 2
4 4 3 3 2 3 2
3 3 3 2 4 4 3
3 3 2 2 3 3 2
3 3 2 3 3 2 4
3 3 3 3 3 4 2
2 3 3 3 4 3 2
3 4 3 3 3 2 4
3 3 3 3 3 4 3

5
3
2
3
3
3
2
2
4
3
1
1
4
3
4
4
2
3
3
3
4
4
2
3
3
3
3
4

6
3
2
3
3
2
2
2
4
3
2
3
3
3
3
3
2
4
4
3
4
3
2
2
3
5
4
2

7
3
4
3
2
3
3
4
3
3
3
3
2
3
4
4
4
2
3
2
4
4
2
3
5
4
2
2

8
3
2
3
3
3
2
2
4
3
1
1
4
3
4
4
2
3
3
3
4
4
2
3
3
3
3
4

9
5
4
4
3
3
3
4
4
4
3
4
3
4
4
4
3
3
3
4
3
3
3
2
4
3
3
2

1
3
4
3
2
3
3
4
3
3
3
3
2
3
4
4
4
2
3
2
4
4
2
3
5
4
2
2

2
3
3
3
5
3
4
3
3
4
4
3
3
3
4
3
3
3
3
5
3
3
3
3
3
3
4
3

3
2
3
3
4
4
3
3
4
4
4
4
3
3
2
2
4
5
2
4
4
3
3
3
3
2
3
3

4
2
3
3
3
3
3
3
3
3
3
4
4
4
4
3
3
3
4
2
4
3
4
4
3
4
3
4

5
2
3
3
4
4
3
3
4
4
4
4
3
3
2
2
4
5
2
4
4
3
3
3
3
2
3
3

6
3
2
3
3
3
2
2
4
3
1
1
4
3
4
4
2
3
3
3
4
4
2
3
3
3
3
4

7
2
3
3
3
3
3
3
3
3
3
4
4
4
4
3
3
3
4
2
4
3
4
4
3
4
3
4

161
Universitas Sumatera Utara

Responden Bank BTN
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.

1
2
3
3
3
2
3
1
2
3
3
2
2
3
1
3
3
3
2
3
2
4
3
2
3
2

2
3
3
2
2
3
2
2
1
2
3
2
4
3
3
3
2
3
2
2
3
2
4
2
3
1

3
2
2
2
2
2
2
4
2
3
2
4
4
3
4
3
3
3
3
3
4
3
4
3
4
2

4
3
3
5
4
3
3
2
3
3
4
3
3
4
3
3
3
3
3
4
2
2
3
2
3
3

5
1
3
3
3
2
3
2
2
3
3
2
2
3
1
3
3
3
2
3
3
4
3
4
1
2

6
3
3
3
3
3
2
4
2
3
2
4
3
4
2
4
5
5
3
3
2
2
3
5
3
5

7
2
1
3
3
2
3
4
2
3
3
1
2
3
4
3
3
3
2
1
3
1
3
1
3
2

8
2
4
4
3
2
3
4
4
2
4
3
3
2
3
3
4
3
2
4
3
3
3
4
3
4

9
3
3
3
3
4
3
3
3
2
4
3
2
2
2
3
3
2
2
3
2
2
2
3
3
5

10
2
3
3
4
3
3
2
3
2
3
3
3
3
3
3
2
2
4
4
3
3
4
4
5
4

1
3
3
3
4
3
4
2
2
2
2
3
2
2
3
3
2
3
3
4
3
4
4
3
2
3

2
3
3
2
3
2
3
3
3
3
4
3
4
2
2
4
4
4
4
2
2
3
2
4
4
2

Penciptaan Pengetahuan (X)
3 4 5 1 2 3 4
3 2 2 2 3 2 3
3 3 4 2 4 2 3
2 3 4 3 4 2 4
3 3 4 3 4 2 4
4 2 3 2 2 2 4
3 3 4 2 2 2 3
3 4 3 2 4 4 2
3 2 3 3 2 2 4
2 3 3 4 3 3 2
3 3 2 3 3 2 5
3 4 3 3 3 4 3
3 2 4 3 4 4 3
2 3 3 3 2 3 3
3 4 3 3 4 4 5
3 3 3 4 3 3 5
4 3 4 3 2 3 3
3 3 3 3 3 3 3
4 2 4 5 2 3 3
4 3 3 3 4 3 3
3 3 3 4 2 4 2
3 4 4 2 3 3 4
3 3 3 3 4 4 3
3 4 2 4 3 3 4
3 3 5 4 3 4 3
4 2 4 3 3 2 4

5
3
4
3
2
2
3
3
4
5
4
4
2
4
2
4
2
3
4
4
2
3
2
2
3
3

6
3
4
3
3
3
4
3
3
2
3
3
2
3
3
3
3
3
3
4
3
3
4
3
2
2

7
2
3
4
3
3
2
3
3
2
3
4
3
3
3
3
2
2
3
3
3
3
2
2
2
3

8
3
4
3
2
2
3
3
4
5
4
4
2
4
2
4
2
3
4
4
2
3
2
2
3
3

9
4
4
3
3
3
3
2
3
3
3
5
2
4
3
4
2
5
3
4
3
3
2
3
2
3

1
2
3
4
3
3
2
3
3
2
3
4
3
3
3
3
2
2
3
3
3
3
2
2
2
3

2
2
3
3
4
3
3
2
3
2
3
3
3
3
3
3
2
2
4
4
3
3
4
4
5
4

3
3
3
2
3
4
3
3
3
2
3
3
3
2
3
3
4
3
4
4
3
3
3
3
3
4

4
3
3
2
2
3
2
2
5
2
3
2
4
3
3
3
2
3
4
4
3
2
4
2
3
4

5
3
3
2
3
4
3
3
3
2
3
3
3
2
3
3
4
3
4
4
3
3
3
3
3
4

6
3
4
3
2
2
3
3
4
5
4
4
2
4
2
4
2
3
4
4
2
3
2
2
3
3

7
3
3
2
2
3
2
2
5
2
3
2
4
3
3
3
2
3
4
4
3
2
4
2
3
4

162
Universitas Sumatera Utara

163

Responden Bank BNI
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.

1
4
3
4
4
4
3
3
4
5
4
3
4
4
5
4
5
4
4
4
4
5
4
4
4
4
4

2
4
5
4
4
3
4
4
5
4
5
4
4
4
4
4
5
4
4
4
4
4
5
4
4
3
4

3
4
5
4
3
4
4
4
4
4
4
4
4
5
4
5
4
5
4
3
3
4
4
3
5
4
4

4
4
5
4
4
4
4
3
4
4
4
4
3
3
4
4
3
4
4
4
3
3
4
4
4
5
5

1
4
4
4
3
4
4
4
4
4
5
4
5
4
4
4
4
5
4
4
4
4
4
4
4
3
3

Modal Manusia (Z)
2
3
4
1
4
4
4
3
4
4
4
4
4
4
4
4
4
4
3
4
4
4
4
4
4
4
5
4
4
5
4
4
4
4
5
4
4
4
4
5
5
4
4
4
4
4
4
4
4
4
4
4
4
4
3
4
4
3
4
4
5
3
4
4
4
3
4
4
4
4
5
4
4
4
3
4
4
4
4
4
4
5
4
4
4
4
5
3
5
4
4
5
4
4
4
4
4
4
4
4
4
4
5
4
4
3
4
4

2
4
3
4
4
3
5
4
4
4
4
3
4
4
4
3
3
4
4
4
5
4
3
3
4
3
4

3
4
4
4
5
4
4
5
3
4
4
4
5
3
5
4
4
5
5
4
3
4
4
4
4
4
5

4
4
4
4
4
5
4
4
4
3
4
4
4
3
3
4
4
4
4
4
4
4
5
4
4
4
4

5
4
3
4
4
4
4
4
3
4
4
4
4
3
5
4
4
4
4
3
4
5
4
3
4
4
4

6
5
3
5
4
3
4
3
4
3
3
5
4
4
4
4
5
4
4
4
4
3
3
4
4
2
5

Universitas Sumatera Utara

164

Responden Bank Mandiri
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.

1
4
4
5
3
4
4
4
4
3
3
4
4
4
4
4
4
4
5
4
4
5
4
5
4

2
4
4
5
4
5
4
3
4
4
4
4
4
4
4
4
4
4
4
5
4
4
4
4
4

3
3
4
5
4
4
4
4
5
4
4
5
4
4
4
4
4
4
4
4
5
5
4
4
4

4
4
4
4
4
4
4
4
4
5
4
3
5
4
4
4
4
4
4
4
4
4
3
4
5

1
4
4
4
4
4
4
4
4
4
4
3
4
3
5
4
4
4
4
4
3
4
5
4
4

Modal Manusia (Z)
2
3
4
1
4
4
4
4
4
4
5
4
4
4
4
5
4
4
4
4
5
4
4
4
4
3
4
4
4
4
4
4
4
4
4
4
4
3
4
4
4
4
4
4
3
4
4
4
4
4
4
4
4
4
3
4
4
4
4
4
4
5
4
4
4
4
5
4
4
5
4
3
4
4
4
4
4
4
5
3
4
2
4
3
4
4
5
4
4
4
4
4
4
4
3
4
5
5
4
4

2
5
4
4
5
3
4
4
4
4
5
4
3
5
4
4
4
4
4
4
5
3
4
4
3

3
4
4
4
4
4
4
4
5
3
5
4
5
4
5
4
4
4
4
3
4
4
4
4
4

4
4
4
4
4
3
4
3
3
4
4
4
4
5
3
4
4
3
3
4
4
3
4
4
4

5
4
4
5
4
4
4
3
4
4
4
4
5
4
4
4
5
4
5
4
4
4
4
4
4

6
5
3
4
3
4
4
4
4
3
3
5
4
4
4
4
4
4
4
4
5
4
4
4
4

Universitas Sumatera Utara

165

Responden Bank BRI
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.

1
4
4
4
4
3
4
3
3
4
5
4
4
4
5
4
5
4
4
3
4
4
5
3
4
4
4
3

2
4
4
4
4
3
5
4
4
3
5
4
5
3
4
5
5
4
4
4
4
5
4
5
4
3
4
4

3
4
4
4
5
3
4
4
4
4
4
5
5
4
3
4
5
4
4
4
4
4
5
4
3
5
4
3

4
4
4
3
4
4
4
5
4
4
5
4
4
3
4
5
3
4
3
4
4
4
4
4
4
3
4
5

1
4
4
4
5
4
4
4
4
4
4
4
4
4
4
5
4
5
4
4
5
4
4
3
4
4
4
3

Modal Manusia (Z)
2
3
4
1
4
3
4
4
5
5
5
4
3
5
4
4
5
4
5
4
4
3
3
3
3
4
4
4
4
5
5
4
4
4
4
5
4
4
4
4
4
4
5
4
5
4
4
5
5
4
4
3
4
5
4
5
3
4
4
4
5
5
3
4
4
4
4
3
4
5
4
5
4
3
4
3
2
4
4
3
3
4
4
4
4
4
3
4
4
4
4
4
4
3
3
4
3
4
4
5
4
4
3
4
4
4
4
4
4
3
3
4

2
3
4
4
4
4
5
4
4
4
4
3
3
4
4
4
4
4
4
3
5
3
5
4
4
4
4
3

3
4
4
4
5
4
4
5
5
3
5
5
3
5
3
4
4
3
5
4
4
4
3
3
4
3
4
4

4
4
5
3
3
3
4
4
5
4
5
4
4
5
4
4
3
4
4
4
4
4
3
3
5
4
4
4

5
4
4
5
4
4
4
4
4
4
4
4
3
4
4
5
4
4
3
4
4
5
4
4
5
4
4
4

6
5
5
4
3
4
4
4
3
3
4
4
3
4
4
4
3
3
4
4
4
4
3
3
4
4
4
4

Universitas Sumatera Utara

166

Responden Bank BTN
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.

1
4
3
4
3
4
4
4
4
4
4
5
4
3
4
3
3
3
5
3
5
4
3
4
4
4

2
4
4
5
4
4
4
4
4
4
5
4
3
4
4
4
5
4
4
3
4
5
3
5
4
4

3
5
5
5
4
5
5
5
4
4
4
5
4
5
4
4
4
4
4
5
4
4
5
4
4
3

4
3
3
4
4
3
5
4
4
4
4
4
4
5
4
4
4
4
4
4
4
4
3
3
3
5

1
4
4
5
4
4
4
4
3
3
4
4
4
4
4
4
4
4
4
4
4
5
4
5
3
3

Modal Manusia (Z)
2
3
4
1
4
4
4
4
4
4
4
4
4
3
4
4
4
4
4
4
5
4
4
4
4
3
3
4
4
4
4
4
4
4
4
4
4
4
4
4
4
5
3
4
4
4
4
4
4
4
4
3
4
3
5
4
3
5
4
3
3
4
5
4
5
4
4
4
4
4
3
4
5
4
4
4
5
4
4
4
4
5
4
4
4
5
4
4
4
4
4
4
4
4
4
4
4
4
5
4
3
4
5
5

2
5
5
3
4
4
4
4
4
4
4
4
4
4
4
4
5
5
3
4
4
5
4
4
4
4

3
4
5
4
4
4
4
4
4
4
4
4
4
4
4
3
4
3
4
3
3
3
4
3
4
4

4
3
4
4
4
4
4
5
5
3
4
4
4
4
4
4
4
4
4
4
3
4
3
4
4
3

5
4
4
4
4
5
4
4
4
4
5
5
4
5
5
4
4
4
3
4
4
4
5
4
4
5

6
4
5
3
4
5
4
4
5
4
3
3
5
4
4
4
3
3
4
4
5
5
4
4
5
4

Universitas Sumatera Utara

167

Responden Bank BNI
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.

1
3
2
3
4
3
3
3
3
2
2
3
4
4
3
4
3
3
3
3
3
3
3
3
2
3
2

2
3
3
3
3
3
3
3
2
2
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
4
3

3
2
2
3
2
3
3
2
3
3
3
2
3
3
2
3
3
4
3
3
3
3
3
2
3
3
3

Modal Struktural (Y1)
1
2
3
1
3
2
3
3
3
3
4
3
3
3
3
3
4
2
3
3
3
3
3
3
4
3
2
3
3
3
3
3
3
3
3
3
3
2
3
3
4
3
3
3
2
3
3
3
3
3
4
3
4
3
3
3
4
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
4
4
2
3
3
3
3
3
3
3
2
3
4
3
3
3
3
3
3
4
3
2
4
2
3
3
4
3
3
3
3
3

2
3
2
3
3
3
4
3
1
3
3
3
3
4
2
3
4
3
3
3
4
3
2
2
2
3
2

3
3
3
2
4
3
3
2
4
2
3
4
3
3
3
3
3
3
3
2
3
2
3
3
3
2
3

4
4
3
3
3
3
3
3
4
3
3
3
3
3
3
3
3
2
3
3
4
2
3
3
2
4
3

Universitas Sumatera Utara

168

Responden Bank Mandiri
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.

1
3
4
3
3
3
2
4
3
3
2
3
3
3
3
3
2
3
2
3
3
3
3
2
2

2
3
3
3
3
3
3
3
3
3
3
4
4
2
2
3
2
3
3
3
4
4
3
3
3

3
3
3
3
3
3
4
3
4
4
4
3
3
3
3
2
3
2
2
3
3
2
3
3
4

Modal Struktural (Y1)
1
2
3
1
3
4
4
4
3
2
3
4
4
3
2
4
4
3
3
2
3
2
2
3
3
3
3
3
4
3
3
3
3
2
4
3
4
3
3
3
3
4
3
3
3
4
3
3
3
3
4
2
4
2
3
3
3
3
3
3
2
2
3
2
3
3
3
4
3
3
3
3
3
3
4
3
3
3
3
3
4
3
3
3
2
2
2
3
3
3
3
3
4
2
3
4
3
4
3
4

2
3
3
4
3
3
3
3
4
2
2
2
3
3
3
3
3
3
4
3
3
2
3
3
2

3
3
3
3
3
3
2
3
4
3
4
3
2
3
3
3
2
3
2
3
3
3
4
2
3

4
3
3
3
3
3
3
3
3
3
1
3
3
3
3
4
3
3
3
3
4
3
3
2
3

Universitas Sumatera Utara

169

Responden Bank BRI
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.

1
2
4
3
3
3
3
3
4
4
2
3
3
3
3
4
3
3
3
3
4
3
3
3
3
3
3
3

2
3
2
3
3
4
3
3
2
3
4
3
3
3
3
3
4
3
3
4
3
3
3
4
3
3
2
3

3
2
2
3
2
3
3
2
2
4
3
3
3
2
2
2
3
3
4
3
3
3
2
3
3
3
3
3

Modal Struktural (Y1)
1
2
3
1
3
2
4
3
3
3
3
3
3
3
3
3
3
3
3
4
3
3
2
4
4
3
2
3
3
4
3
3
3
2
3
3
3
3
4
4
3
3
3
3
2
3
3
3
3
3
3
3
1
3
3
2
3
3
2
4
3
2
3
3
2
2
3
3
3
4
4
3
3
3
3
3
3
3
3
3
3
3
3
3
4
3
3
3
3
3
3
3
3
2
2
4
4
3
2
3
3
3
3
2
4
3
3
4
3
3
3
3

2
3
3
3
3
3
3
2
3
3
3
3
2
4
2
3
3
4
2
2
4
3
3
3
3
3
3
3

3
4
3
3
3
2
3
3
3
4
3
3
4
3
3
3
3
3
4
3
3
3
3
3
3
3
3
3

4
2
3
3
3
3
2
3
3
3
3
4
3
3
3
4
3
3
3
3
3
2
4
3
3
3
3
3

Universitas Sumatera Utara

170

Responden Bank BTN
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.

1
3
3
3
3
3
1
4
4
3
4
3
3
3
3
3
3
4
2
2
3
3
4
3
3
3

2
5
4
3
3
3
4
3
4
3
4
3
3
4
3
3
3
5
3
1
4
3
3
3
2
2

3
3
3
3
3
3
3
2
2
4
3
3
4
3
3
2
3
3
3
3
3
3
4
3
4
3

Modal Struktural (Y1)
1
2
3
1
3
2
3
3
3
3
3
3
3
3
3
3
2
3
3
2
4
2
2
3
2
2
2
2
3
3
3
2
4
2
3
4
3
3
2
4
3
3
3
3
3
3
3
3
3
3
3
2
3
3
3
3
4
3
2
3
3
3
3
3
3
3
2
2
3
2
3
3
3
4
3
3
3
3
3
2
4
3
3
2
3
3
3
2
3
3
3
3
3
4
2
3
3
3
3
4
3
3
3
3

2
2
4
3
4
3
4
3
4
3
4
3
3
3
3
4
2
3
3
2
3
3
3
3
2
3

3
3
3
3
3
3
3
3
3
3
3
3
3
4
3
2
3
3
3
2
1
3
4
3
3
4

4
4
3
2
3
3
3
2
2
3
4
3
3
3
3
3
3
2
2
4
3
3
4
3
3
3

Universitas Sumatera Utara

171

Responden Bank BNI
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.

1
3
4
3
3
4
3
3
2
3
3
3
2
4
3
3
3
3
3
3
3
4
3
3
3
3
2

2
3
2
3
4
2
3
3
3
4
3
3
3
3
3
3
4
3
3
3
4
3
3
3
4
2
3

3
2
3
3
3
3
2
3
3
4
3
3
3
4
3
3
3
3
4
4
3
3
4
3
4
2
3

4
3
4
3
2
3
3
3
4
3
3
3
2
3
3
4
3
3
3
3
4
3
3
3
3
3
3

1
3
3
3
2
3
3
3
2
3
3
3
3
3
2
3
4
3
3
4
4
3
3
3
3
2
3

Modal Pelanggan (Y2)
2
3
4
5
3
3
2
4
3
3
4
2
3
3
3
3
3
3
2
3
3
4
3
3
2
4
3
3
3
3
4
3
4
3
4
4
2
3
3
2
4
4
3
3
3
3
2
4
4
3
3
2
2
3
3
2
3
3
3
3
3
3
3
3
3
2
3
3
3
3
3
3
3
3
3
3
3
2
3
4
3
3
3
2
4
3
3
2
2
3
3
4
3
3
3
3
3
4
3
3
3
3
4
3
3
3
3
3

1
3
2
3
3
3
3
3
2
3
3
3
2
3
3
3
3
3
3
3
3
3
3
4
3
3
3

2
3
3
4
3
3
2
3
3
3
3
3
3
2
3
3
3
4
2
4
3
4
4
3
3
2
3

3
4
4
3
2
3
3
3
3
3
3
3
3
4
2
4
3
4
4
4
3
2
4
4
3
2
3

4
3
3
3
3
3
3
2
3
2
2
3
3
3
3
3
4
2
2
3
2
3
2
3
4
3
3

5
3
4
3
3
3
4
3
3
3
3
3
2
4
2
3
2
3
3
3
3
3
3
3
3
3
4

Universitas Sumatera Utara

172

Responden Bank Mandiri
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.

1
4
3
3
3
3
3
4
3
3
4
4
3
2
3
2
3
3
3
2
3
3
4
4
3

2
3
3
3
3
3
3
4
4
3
4
3
4
3
3
3
3
3
3
2
3
3
4
3
4

3
2
3
3
3
3
4
2
4
3
2
3
2
2
3
4
4
3
3
3
4
3
3
3
3

4
3
3
3
2
3
2
3
4
2
3
3
3
3
2
3
3
3
3
3
2
3
3
4
4

1
3
3
4
4
3
3
3
3
3
3
3
2
3
3
3
3
3
2
2
3
4
3
3
3

Modal Pelanggan (Y2)
2
3
4
5
3
4
3
3
4
3
3
3
4
3
3
2
3
2
3
2
3
3
4
4
2
3
2
3
3
3
3
4
3
4
3
4
3
3
3
3
3
3
2
3
3
2
3
3
3
3
3
3
2
4
3
3
4
3
3
4
4
2
2
2
4
3
3
2
3
4
3
2
3
3
4
4
2
4
3
2
3
3
3
3
3
3
3
3
3
3
3
2
3
3
2
3
2
2
3
3

1
2
3
4
3
2
4
3
3
3
3
3
2
3
3
4
3
3
2
4
3
3
3
2
3

2
3
3
4
3
3
3
3
3
4
3
3
3
3
2
3
3
3
3
2
3
3
4
4
3

3
3
3
3
4
3
3
2
2
3
3
4
4
3
4
3
4
4
2
3
3
3
4
3
3

4
3
3
3
3
3
3
3
4
3
3
3
4
2
4
2
3
4
3
2
3
3
3
2
3

5
2
4
3
3
2
3
2
3
4
3
3
2
2
2
3
3
3
2
3
3
3
3
3
3

Universitas Sumatera Utara

173

Responden Bank BRI
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.

1
4
2
3
4
3
3
3
4
3
4
3
3
3
3
2
4
3
3
3
2
4
3
4
3
3
3
3

2
4
4
4
3
3
3
3
4
3
3
2
3
2
3
3
3
2
3
4
2
3
3
3
3
4
3
3

3
3
3
3
3
3
3
3
3
3
4
3
4
3
2
4
3
3
3
3
2
3
3
3
3
4
3
4

4
4
3
3
3
3
2
2
3
3
3
3
3
2
3
2
3
3
3
4
3
4
3
3
3
3
3
3

1
4
3
3
3
3
4
3
3
3
4
2
3
3
2
4
3
3
3
3
4
4
3
2
3
3
3
4

Modal Pelanggan (Y2)
2
3
4
5
4
4
3
3
4
3
4
3
3
2
2
2
3
3
4
2
2
3
3
3
3
2
3
4
3
3
3
2
4
4
4
3
4
3
2
3
4
3
3
3
3
3
3
3
3
3
3
2
2
3
3
2
4
2
3
3
3
3
4
3
3
3
4
3
2
2
3
3
3
3
3
3
3
3
3
3
4
3
3
2
3
3
4
2
3
3
2
4
2
3
3
3
3
3
2
4
3
3
4
3
3
3
4
3
3
3
3
3

1
3
4
3
3
3
3
3
3
2
4
2
2
4
3
3
3
3
3
3
3
3
3
4
3
3
3
3

2
3
2
4
3
3
3
3
3
3
3
4
3
2
3
3
3
2
3
2
3
3
3
4
3
3
3
3

3
3
3
4
4
3
3
4
3
2
3
3
3
3
4
4
3
4
4
2
3
3
2
3
3
3
3
4

4
3
4
4
2
3
3
3
3
2
4
2
2
2
3
2
3
3
2
3
3
3
2
2
3
4
2
3

5
3
3
3
3
3
3
4
2
3
2
2
3
3
3
2
2
2
4
3
3
3
3
3
2
3
3
3

Universitas Sumatera Utara

174

Responden Bank BTN
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.

1
3
4
3
3
4
3
3
3
3
3
3
3
3
3
3
3
2
3
2
3
3
4
4
3
2

2
4
3
3
3
3
2
2
4
3
2
3
2
3
3
2
3
3
2
2
3
4
3
3
3
2

3
3
2
3
3
3
4
4
3
3
3
3
4
4
3
3
3
3
3
3
3
3
3
3
3
3

4
2
3
3
2
3
3
3
4
3
2
3
3
3
3
2
4
4
2
4
3
2
3
4
3
3

1
4
2
4
4
3
2
3
3
4
3
2
3
2
4
3
3
4
4
2
3
3
2
3
3
3

Modal Pelanggan (Y2)
2
3
4
5
2
2
4
3
3
3
3
3
3
3
3
3
3
3
3
4
3
3
3
4
4
2
3
4
3
2
3
3
2
2
3
3
3
4
3
3
3
4
3
2
3
2
4
3
4
3
4
3
3
2
3
3
3
3
3
3
2
3
3
3
3
3
4
3
3
3
3
3
3
3
2
3
3
3
4
3
2
4
4
3
4
3
4
3
3
2
3
3
3
3
3
3
3
4
3
3
2
2
3
3

1
3
3
3
2
3
3
4
2
4
2
3
3
3
4
3
3
3
3
2
3
3
3
3
3
3

2
3
3
3
3
2
3
2
3
4
3
3
3
3
3
2
3
3
2
4
4
3
3
3
2
3

3
2
3
4
4
3
3
3
3
4
2
3
4
4
3
2
3
3
4
4
2
3
2
3
2
2

4
3
3
3
3
2
2
3
3
3
4
4
3
3
3
3
4
4
3
3
2
3
2
2
2
3

5
3
3
3
2
3
4
3
3
3
3
3
4
3
3
4
4
3
3
3
3
3
4
3
3
3

Universitas Sumatera Utara

175

C. Hasil Penelitian
1. Validitas dan Reliabilitas Penciptaan Pengetahuan (X)
Correlations

PP1

PP2

PP3

PP4

PP5

Spearman's rho

PP6

PP7

PP8

PP9

PP10

PP11

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP1
1.000
.
102
*
-.200
.044
102
-.007
.944
102
.128
.200
102
**
1.000
.
102
-.192
.053
102
**
1.000
.
102
.053
.597
102
*
-.203
.040
102
-.136
.174
102
.138
.166
102

PP2
*
-.200
.044
102
1.000
.
102
-.017
.863
102
-.008
.939
102
*
-.200
.044
102
-.033
.745
102
*
-.200
.044
102
.028
.778
102
.097
.334
102
.028
.783
102
-.083
.407
102

PP3
-.007
.944
102
-.017
.863
102
1.000
.
102
-.172
.084
102
-.007
.944
102
.093
.352
102
-.007
.944
102
.076
.446
102
.098
.328
102
.020
.844
102
.075
.454
102

Universitas Sumatera Utara

PP4
.128
.200
102
-.008
.939
102
-.172
.084
102
1.000
.
102
.128
.200
102
.048
.631
102
.128
.200
102
.089
.375
102
-.090
.369
102
-.001
.992
102
-.159
.110
102

176

Correlations

PP1

PP2

PP3

PP4

PP5

Spearman's rho

PP6

PP7

PP8

PP9

PP10

PP11

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP5
1.000
.
102
*
-.200
.044
102
-.007
.944
102
.128
.200
102
**
1.000
.
102
-.192
.053
102
**
1.000
.
102
.053
.597
102
*
-.203
.040
102
-.136
.174
102
.138
.166
102

PP6
*
-.192
.053
102
-.033
.745
102
.093
.352
102
.048
.631
102
*
-.192
.053
102
1.000
.
102
*
-.192
.053
102
-.090
.368
102
.051
.611
102
.125
.211
102
-.035
.725
102

PP7
1.000
.
102
-.200
.044
102
-.007
.944
102
.128
.200
102
1.000
.
102
-.192
.053
102
1.000
.
102
.053
.597
102
-.203
.040
102
-.136
.174
102
.138
.166
102

Universitas Sumatera Utara

PP8
.053
.597
102
.028
.778
102
.076
.446
102
.089
.375
102
.053
.597
102
-.090
.368
102
.053
.597
102
1.000
.
102
.215
.030
102
-.065
.518
102
.049
.622
102

177

Correlations

PP1

PP2

PP3

PP4

PP5

Spearman's rho

PP6

PP7

PP8

PP9

PP10

PP11

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP9
-.203
.040
102
*
.097
.334
102
.098
.328
102
-.090
.369
102
**
-.203
.040
102
.051
.611
102
**
-.203
.040
102
.215
.030
102
*
1.000
.
102
.012
.908
102
.188
.059
102

PP10
*
-.136
.174
102
.028
.783
102
.020
.844
102
-.001
.992
102
*
-.136
.174
102
.125
.211
102
*
-.136
.174
102
-.065
.518
102
.012
.908
102
1.000
.
102
.059
.554
102

PP11
.138
.166
102
-.083
.407
102
.075
.454
102
-.159
.110
102
.138
.166
102
-.035
.725
102
.138
.166
102
.049
.622
102
.188
.059
102
.059
.554
102
1.000
.
102

Universitas Sumatera Utara

PP12
.048
.634
102
-.142
.153
102
-.003
.978
102
-.091
.365
102
.048
.634
102
.159
.111
102
.048
.634
102
.053
.600
102
.005
.961
102
.070
.483
102
.228
.021
102

178

Correlations

PP1

PP2

PP3

PP4

PP5

Spearman's rho

PP6

PP7

PP8

PP9

PP10

PP11

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP13
-.061
.539
102
*
.111
.265
102
-.116
.246
102
.083
.408
102
**
-.061
.539
102
-.064
.521
102
**
-.061
.539
102
.001
.991
102
*
-.122
.221
102
.146
.143
102
-.265
.007
102

PP14
*
1.000
.
102
-.200
.044
102
-.007
.944
102
.128
.200
102
*
1.000
.
102
-.192
.053
102
*
1.000
.
102
.053
.597
102
-.203
.040
102
-.136
.174
102
.138
.166
102

PP15
.057
.566
102
-.050
.620
102
.070
.485
102
-.002
.982
102
.057
.566
102
.059
.553
102
.057
.566
102
.070
.483
102
.043
.669
102
.230
.020
102
.085
.394
102

Universitas Sumatera Utara

PP16
-.028
.776
102
.051
.611
102
.012
.904
102
-.104
.300
102
-.028
.776
102
.091
.362
102
-.028
.776
102
-.042
.677
102
-.024
.814
102
.409
.000
102
-.109
.276
102

179

Correlations

PP1

PP2

PP3

PP4

PP5

Spearman's rho

PP6

PP7

PP8

PP9

PP10

PP11

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP17
.171
.086
102
*
-.018
.857
102
.089
.373
102
.047
.639
102
**
.171
.086
102
.008
.938
102
**
.171
.086
102
.142
.154
102
*
.110
.271
102
-.132
.187
102
.191
.054
102

PP18
*
-.007
.944
102
-.017
.863
102
1.000
.
102
-.172
.084
102
*
-.007
.944
102
.093
.352
102
*
-.007
.944
102
.076
.446
102
.098
.328
102
.020
.844
102
.075
.454
102

PP19
.011
.913
102
-.025
.801
102
-.173
.082
102
.086
.389
102
.011
.913
102
-.032
.747
102
.011
.913
102
.120
.228
102
.123
.216
102
.083
.406
102
.104
.298
102

Universitas Sumatera Utara

PP20
-.005
.963
102
.202
.041
102
-.094
.345
102
.162
.104
102
-.005
.963
102
-.025
.802
102
-.005
.963
102
.000
.999
102
-.106
.288
102
-.014
.889
102
-.236
.017
102

180

Correlations

PP1

PP2

PP3

PP4

PP5

Spearman's rho

PP6

PP7

PP8

PP9

PP10

PP11

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP21
.020
.839
102
*
-.127
.204
102
.079
.432
102
-.089
.375
102
**
.020
.839
102
.110
.273
102
**
.020
.839
102
.121
.227
102
*
-.079
.430
102
-.096
.337
102
.136
.173
102

PP22
*
.114
.255
102
.058
.565
102
.022
.830
102
.110
.271
102
*
.114
.255
102
-.004
.969
102
*
.114
.255
102
.169
.090
102
.196
.049
102
-.098
.328
102
-.017
.867
102

PP23
-.005
.963
102
.202
.041
102
-.094
.345
102
.162
.104
102
-.005
.963
102
-.025
.802
102
-.005
.963
102
.000
.999
102
-.106
.288
102
-.014
.889
102
-.236
.017
102

Universitas Sumatera Utara

PP24
.001
.990
102
-.051
.607
102
-.030
.762
102
.171
.086
102
.001
.990
102
.104
.296
102
.001
.990
102
-.038
.707
102
.011
.911
102
-.127
.202
102
.063
.531
102

181

Correlations

PP1

PP2

PP3

PP4

PP5

Spearman's rho

PP6

PP7

PP8

PP9

PP10

PP11

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP25
.114
.255
102
*
.058
.565
102
.022
.830
102
.110
.271
102
**
.114
.255
102
-.004
.969
102
**
.114
.255
102
.169
.090
102
*
.196
.049
102
-.098
.328
102
-.017
.867
102

PP26
*
-.136
.174
102
.028
.783
102
.020
.844
102
-.001
.992
102
*
-.136
.174
102
.125
.211
102
*
-.136
.174
102
-.065
.518
102
.012
.908
102
1.000
.
102
.059
.554
102

PP27
-.061
.539
102
.111
.265
102
-.116
.246
102
.083
.408
102
-.061
.539
102
-.064
.521
102
-.061
.539
102
.001
.991
102
-.122
.221
102
.146
.143
102
-.265
.007
102

Universitas Sumatera Utara

PP28
-.200
.044
102
1.000
.
102
-.017
.863
102
-.008
.939
102
-.200
.044
102
-.033
.745
102
-.200
.044
102
.028
.778
102
.097
.334
102
.028
.783
102
-.083
.407
102

182

Correlations

PP1

PP2

PP3

PP4

PP5

Spearman's rho

PP6

PP7

PP8

PP9

PP10

PP11

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP29
-.061
.539
102
*
.111
.265
102
-.116
.246
102
.083
.408
102
**
-.061
.539
102
-.064
.521
102
**
-.061
.539
102
.001
.991
102
*
-.122
.221
102
.146
.143
102
-.265
.007
102

PP30
*
-.005
.963
102
.202
.041
102
-.094
.345
102
.162
.104
102
*
-.005
.963
102
-.025
.802
102
*
-.005
.963
102
.000
.999
102
-.106
.288
102
-.014
.889
102
-.236
.017
102

PP31
-.200
.044
102
1.000
.
102
-.017
.863
102
-.008
.939
102
-.200
.044
102
-.033
.745
102
-.200
.044
102
.028
.778
102
.097
.334
102
.028
.783
102
-.083
.407
102

Universitas Sumatera Utara

TOTAL_PP
.363
.000
102
.332
.001
102
.197
.047
102
.265
.007
102
.363
.000
102
.130
.191
102
.363
.000
102
.265
.007
102
.119
.233
102
.286
.004
102
.085
.395
102

183

Correlations
Spearman's rho
PP12

PP13

PP14

PP15

PP16

PP17

PP18

PP19

PP20

PP21

PP22

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP1
.048
.634
102
*
-.061
.539
102
1.000
.
102
.057
.566
102
**
-.028
.776
102
.171
.086
102
**
-.007
.944
102
.011
.913
102
*
-.005
.963
102
.020
.839
102
.114
.255
102

PP2
*
-.142
.153
102
.111
.265
102
-.200
.044
102
-.050
.620
102
*
.051
.611
102
-.018
.857
102
*
-.017
.863
102
-.025
.801
102
.202
.041
102
-.127
.204
102
.058
.565
102

PP3
-.003
.978
102
-.116
.246
102
-.007
.944
102
.070
.485
102
.012
.904
102
.089
.373
102
1.000
.
102
-.173
.082
102
-.094
.345
102
.079
.432
102
.022
.830
102

Universitas Sumatera Utara

PP4
-.091
.365
102
.083
.408
102
.128
.200
102
-.002
.982
102
-.104
.300
102
.047
.639
102
-.172
.084
102
.086
.389
102
.162
.104
102
-.089
.375
102
.110
.271
102

184

Correlations
Spearman's rho
PP12

PP13

PP14

PP15

PP16

PP17

PP18

PP19

PP20

PP21

PP22

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP5
.048
.634
102
*
-.061
.539
102
1.000
.
102
.057
.566
102
**
-.028
.776
102
.171
.086
102
**
-.007
.944
102
.011
.913
102
*
-.005
.963
102
.020
.839
102
.114
.255
102

PP6
*
.159
.111
102
-.064
.521
102
-.192
.053
102
.059
.553
102
*
.091
.362
102
.008
.938
102
*
.093
.352
102
-.032
.747
102
-.025
.802
102
.110
.273
102
-.004
.969
102

PP7
.048
.634
102
-.061
.539
102
1.000
.
102
.057
.566
102
-.028
.776
102
.171
.086
102
-.007
.944
102
.011
.913
102
-.005
.963
102
.020
.839
102
.114
.255
102

Universitas Sumatera Utara

PP8
.053
.600
102
.001
.991
102
.053
.597
102
.070
.483
102
-.042
.677
102
.142
.154
102
.076
.446
102
.120
.228
102
.000
.999
102
.121
.227
102
.169
.090
102

185

Correlations
Spearman's rho
PP12

PP13

PP14

PP15

PP16

PP17

PP18

PP19

PP20

PP21

PP22

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP9
.005
.961
102
*
-.122
.221
102
-.203
.040
102
.043
.669
102
**
-.024
.814
102
.110
.271
102
**
.098
.328
102
.123
.216
102
*
-.106
.288
102
-.079
.430
102
.196
.049
102

PP10
*
.070
.483
102
.146
.143
102
-.136
.174
102
.230
.020
102
*
.409
.000
102
-.132
.187
102
*
.020
.844
102
.083
.406
102
-.014
.889
102
-.096
.337
102
-.098
.328
102

PP11
.228
.021
102
-.265
.007
102
.138
.166
102
.085
.394
102
-.109
.276
102
.191
.054
102
.075
.454
102
.104
.298
102
-.236
.017
102
.136
.173
102
-.017
.867
102

Universitas Sumatera Utara

PP12
1.000
.
102
-.105
.294
102
.048
.634
102
.095
.340
102
.110
.272
102
-.033
.745
102
-.003
.978
102
.158
.112
102
-.001
.996
102
-.012
.908
102
-.207
.037
102

186

Correlations
Spearman's rho
PP12

PP13

PP14

PP15

PP16

PP17

PP18

PP19

PP20

PP21

PP22

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP13
-.105
.294
102
*
1.000
.
102
-.061
.539
102
-.079
.428
102
**
-.003
.976
102
-.183
.065
102
**
-.116
.246
102
-.098
.327
102
*
-.075
.457
102
.047
.640
102
-.139
.165
102

PP14
*
.048
.634
102
-.061
.539
102
1.000
.
102
.057
.566
102
*
-.028
.776
102
.171
.086
102
*
-.007
.944
102
.011
.913
102
-.005
.963
102
.020
.839
102
.114
.255
102

PP15
.095
.340
102
-.079
.428
102
.057
.566
102
1.000
.
102
.003
.976
102
-.001
.992
102
.070
.485
102
-.035
.724
102
-.057
.568
102
-.073
.463
102
.041
.679
102

Universitas Sumatera Utara

PP16
.110
.272
102
-.003
.976
102
-.028
.776
102
.003
.976
102
1.000
.
102
.007
.948
102
.012
.904
102
.005
.961
102
.100
.315
102
-.094
.347
102
-.058
.564
102

187

Correlations
Spearman's rho
PP12

PP13

PP14

PP15

PP16

PP17

PP18

PP19

PP20

PP21

PP22

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP17
-.033
.745
102
*
-.183
.065
102
.171
.086
102
-.001
.992
102
**
.007
.948
102
1.000
.
102
**
.089
.373
102
.034
.732
102
*
-.054
.587
102
.011
.910
102
.050
.615
102

PP18
*
-.003
.978
102
-.116
.246
102
-.007
.944
102
.070
.485
102
*
.012
.904
102
.089
.373
102
*
1.000
.
102
-.173
.082
102
-.094
.345
102
.079
.432
102
.022
.830
102

PP19
.158
.112
102
-.098
.327
102
.011
.913
102
-.035
.724
102
.005
.961
102
.034
.732
102
-.173
.082
102
1.000
.
102
.041
.683
102
.173
.083
102
-.030
.768
102

Universitas Sumatera Utara

PP20
-.001
.996
102
-.075
.457
102
-.005
.963
102
-.057
.568
102
.100
.315
102
-.054
.587
102
-.094
.345
102
.041
.683
102
1.000
.
102
.062
.539
102
.146
.143
102

188

Correlations
Spearman's rho
PP12

PP13

PP14

PP15

PP16

PP17

PP18

PP19

PP20

PP21

PP22

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP21
-.012
.908
102
*
.047
.640
102
.020
.839
102
-.073
.463
102
**
-.094
.347
102
.011
.910
102
**
.079
.432
102
.173
.083
102
*
.062
.539
102
1.000
.
102
-.098
.329
102

PP22
*
-.207
.037
102
-.139
.165
102
.114
.255
102
.041
.679
102
*
-.058
.564
102
.050
.615
102
*
.022
.830
102
-.030
.768
102
.146
.143
102
-.098
.329
102
1.000
.
102

PP23
-.001
.996
102
-.075
.457
102
-.005
.963
102
-.057
.568
102
.100
.315
102
-.054
.587
102
-.094
.345
102
.041
.683
102
1.000
.
102
.062
.539
102
.146
.143
102

Universitas Sumatera Utara

PP24
-.028
.783
102
.016
.876
102
.001
.990
102
-.041
.680
102
-.228
.021
102
-.108
.280
102
-.030
.762
102
.103
.301
102
.085
.395
102
.054
.587
102
.185
.063
102

189

Correlations
Spearman's rho
PP12

PP13

PP14

PP15

PP16

PP17

PP18

PP19

PP20

PP21

PP22

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP25
-.207
.037
102
*
-.139
.165
102
.114
.255
102
.041
.679
102
**
-.058
.564
102
.050
.615
102
**
.022
.830
102
-.030
.768
102
*
.146
.143
102
-.098
.329
102
1.000
.
102

PP26
*
.070
.483
102
.146
.143
102
-.136
.174
102
.230
.020
102
*
.409
.000
102
-.132
.187
102
*
.020
.844
102
.083
.406
102
-.014
.889
102
-.096
.337
102
-.098
.328
102

PP27
-.105
.294
102
1.000
.
102
-.061
.539
102
-.079
.428
102
-.003
.976
102
-.183
.065
102
-.116
.246
102
-.098
.327
102
-.075
.457
102
.047
.640
102
-.139
.165
102

Universitas Sumatera Utara

PP28
-.142
.153
102
.111
.265
102
-.200
.044
102
-.050
.620
102
.051
.611
102
-.018
.857
102
-.017
.863
102
-.025
.801
102
.202
.041
102
-.127
.204
102
.058
.565
102

190

Correlations
Spearman's rho
PP12

PP13

PP14

PP15

PP16

PP17

PP18

PP19

PP20

PP21

PP22

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP29
-.105
.294
102
*
1.000
.
102
-.061
.539
102
-.079
.428
102
**
-.003
.976
102
-.183
.065
102
**
-.116
.246
102
-.098
.327
102
*
-.075
.457
102
.047
.640
102
-.139
.165
102

PP30
*
-.001
.996
102
-.075
.457
102
-.005
.963
102
-.057
.568
102
*
.100
.315
102
-.054
.587
102
*
-.094
.345
102
.041
.683
102
1.000
.
102
.062
.539
102
.146
.143
102

PP31
TOTAL_PP
-.142
.134
.153
.178
102
102
.111
.234
.265
.018
102
102
-.200
.363
.044
.000
102
102
-.050
.206
.620
.037
102
102
.051
.176
.611
.076
102
102
-.018
.144
.857
.148
102
102
-.017
.197
.863
.047
102
102
-.025
.188
.801
.059
102
102
.202
.411
.041
.000
102
102
-.127
.114
.204
.254
102
102
.058
.306
.565
.002
102
102

Universitas Sumatera Utara

191

Correlations
Spearman's rho
PP23

PP24

PP25

PP26

PP27

PP28

PP29

PP30

PP31

TOTAL_PP

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP1
-.005
.963
102
*
.001
.990
102
.114
.255
102
-.136
.174
102
**
-.061
.539
102
-.200
.044
102
**
-.061
.539
102
-.005
.963
102
*
-.200
.044
102
.363
.000
102

PP2
*
.202
.041
102
-.051
.607
102
.058
.565
102
.028
.783
102
*
.111
.265
102
1.000
.
102
*
.111
.265
102
.202
.041
102
1.000
.
102
.332
.001
102

PP3
-.094
.345
102
-.030
.762
102
.022
.830
102
.020
.844
102
-.116
.246
102
-.017
.863
102
-.116
.246
102
-.094
.345
102
-.017
.863
102
.197
.047
102

Universitas Sumatera Utara

PP4
.162
.104
102
.171
.086
102
.110
.271
102
-.001
.992
102
.083
.408
102
-.008
.939
102
.083
.408
102
.162
.104
102
-.008
.939
102
.265
.007
102

192

Correlations
Spearman's rho
PP23

PP24

PP25

PP26

PP27

PP28

PP29

PP30

PP31

TOTAL_PP

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP5
-.005
.963
102
*
.001
.990
102
.114
.255
102
-.136
.174
102
**
-.061
.539
102
-.200
.044
102
**
-.061
.539
102
-.005
.963
102
*
-.200
.044
102
.363
.000
102

PP6
*
-.025
.802
102
.104
.296
102
-.004
.969
102
.125
.211
102
*
-.064
.521
102
-.033
.745
102
*
-.064
.521
102
-.025
.802
102
-.033
.745
102
.130
.191
102

PP7
-.005
.963
102
.001
.990
102
.114
.255
102
-.136
.174
102
-.061
.539
102
-.200
.044
102
-.061
.539
102
-.005
.963
102
-.200
.044
102
.363
.000
102

Universitas Sumatera Utara

PP8
.000
.999
102
-.038
.707
102
.169
.090
102
-.065
.518
102
.001
.991
102
.028
.778
102
.001
.991
102
.000
.999
102
.028
.778
102
.265
.007
102

193

Correlations
Spearman's rho
PP23

PP24

PP25

PP26

PP27

PP28

PP29

PP30

PP31

TOTAL_PP

Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N
Correlation Coefficient
Sig. (2-tailed)
N

PP9
-.106
.288
102
*
.011
.911
102
.196
.049
102
.012
.908
102
**
-.122
.221
102
.097
.334
102
**
-.122
.221
102
-.106
.288
102
*
.097
.334
102
.119
.233
102

PP10
*
-.014
.889
102
-.127
.202
102
-.098
.328
102
1.000
.
102
*
.146
.143
102
.028
.783
102
*
.146
.143
102
-.014
.889
102
.028
.783
102
.286
.004
102

PP11
-.236
.017
102
.063
.531
102
-.017
.867
102
.059
.554
102
-.265
.007
102
-.083
.407
102
-.265
.007
102
-.236
.017
102
-.083
.407
102
.085
.395
102

Universitas Sumatera Utara

PP12
-.001
.996
102
-.028
.783
102
-.207
.037
102
.070
.483
102
-.105
.294
102
-.142
.153
102
-.105
.294
102
-.001
.996
102
-.142
.153
102
.134
.178
102

194

Correlations
Spearman's rho
PP23

PP24

PP25

P