Pengaruh Atmosfer/Suasana Toko Terhadap Kepuasan Pelanggan Pada Toko Tiga Negeri Music House Di Bandung.
!" !
#
# $$!
!%&'
() )*
() )*
+ ,*
! "
&
#
$ %
'
("
)*
#
$
! &
+
$
"
-
.
,
#
-
/
Universitas Kristen Maranatha
$ %
$
$
& '( '
"
)
! " #
) !!'
'*+,
-. ./
!
-. ./
0 1/
"
#
"
$
%
" 2
Universitas Kristen Maranatha
!
!
"
! $
#
!#
"
! $
!
#
%
# #
$
&'
&(
$#
*+
&)
',
#
',
Universitas Kristen Maranatha
-
',
*$
#
/
.
0
+
+
'
-
(
0
$
#
$
(
-
(
"
(
&
$#
((
(3
0
(3
0
*
),
#
)
1 .
2
+
))
+
3
$
"
#
% 0
$
# #
# #
$ ! $
4
5
#
3
+
.
+ 67"
.
+ 97! $
"
#
#
%0
%0
# #8
3
8
,
# #
! $
,&
!#
! +
&
!
&
0
$
!#
,'
!#
,3
Universitas Kristen Maranatha
!!!!!!!!!!!!!!
#
!!!!!!
$ %
#
&
!!!
'
## )
*
#- %
&
#. 2
02 0
&
0
!!!!!!!!!!!!!
1
0
2
#"
-# /
2
,
+
%
/
1
+
(
#$
-
"
!!!!!!!!!!
#,
!!!!!!!!!!!
$4
!!!!!!!!!!!!!
$"
!!!!!!!!!!!!
.,
3
!!!!!!
4
#$
)5
2
+
2 &
!!!!!!!!!!!!!!!!!!!!!
4+
Universitas Kristen Maranatha
!!" # !!$
"
*
%
+
,
$
- +
&!
.
"
/ 0
1
'"
2
"
$
!!" # !!$
+ .
""
("
.
%
%
$'
.
(%
3
(&
0
%"
+
%%
('
4
($
%&
5 +
.
%'
3 2
2
6
()
%$
3 2
2
7
)!
%(
8
%)
9
+
+
:
)
+
)"
% !
;
%
9
+
+
)%
+
4
+
)&
8 +
%
5
% "
<
+
=
+
+
+ 4
>
+
)$
+
% %
; 8
+
)'
+
)(
Universitas Kristen Maranatha
% &
;
,
+
+
% '
% $
2
))
<
!!
,
+
+
!
+
% (
% )
.
;
+
0
+
+
!"
+
% !
!
!&
8
Universitas Kristen Maranatha
!""#$%&'
(
)
(
*
!""#$+, '
(
)
'
*
!""#$! '
-
Universitas Kristen Maranatha
-
.
/
0
0
)
*
2
3
2
!""#$+1 '
4
3
4
)
2
2
!
3
2
-
5
4
-
$
3
4
4
&
46
#
"
4
!
%
!
3
#
4
$ %&&'
Universitas Kristen Maranatha
2
3
4
2
-
7
3
4
(
2
4
2
3
3
4
'
-
7
4
2
3
4
$ !""1 '
4
%88% '
2
'
9
*
2
%88#$!, '
'
Universitas Kristen Maranatha
(
:;
4
%888$%#, '
*
!""#$," '
'
'
/
2
3
4
2
3
4
4
2
3
4
$ !""1 '
%
( "
!
!
!
!
%&&) * %&&+
( "
( "
,
"
-
,
!""5
!""&
, 81&
1 5"1
1 #""
1 ,#"
!""#
!""+
!"",
1 ##!
8 "&1
1 1,+
$ %&&'
8 """
8 !#"
8 #""
#
-
2
!""5
&8+
3
4
!""+
)
!&&
-
5!&
!"",
Universitas Kristen Maranatha
%,!
2
3
4
(
2
'
2
3
4
;
4
'
'
3
2
3
4
$
4 <
!""#$%%& '
' (
4 <
7
!""#$%%# '
2
3
4
3 &)
4 <
2
3
!""#$%5# ' (
)
4
Universitas Kristen Maranatha
. "
!
.
2
,
-/
!
!
0
!
1
.
3 /
1
!1
!
"4 2
Universitas Kristen Maranatha
"
"
1
"3
1
5
# 000
"
)
)
4 <
2
3
4
!""#$%## '
-
$
)
6
4
/
0
!
!
3
6
-
=
=
% """ """ ) =
! """ """ ) =
0
*
/
>
=
=
=
=
& """ """ ) = !# """ """
# """ """ ) = %# """ """
8"" """ ) = %" """ """
!"" """ ) = ! """ """
=
% 1"" """ ) =
>
?'
.
'
%" """ """
%" """ """
# """ """
Universitas Kristen Maranatha
>
>
@
?'
.
07
:
"
=
=
=
=
'
?
'
= 8"" """ ) =
$ %&&'
#
(
!"" """ ) = ! """ """
% 1"" """ ) = # """ """
5"" """ ) = 5 """ """
#" """ ) = 5"" """
!# """ """
(
*
58,' *
2
!""5 A
3
4
2
3
4
$
. "
%
"
!
"
#
7
!
$ %&&'
Universitas Kristen Maranatha
/
/
)
4
2
3
:4
!""!$%58 ' /
.
4
. "
)
" 2
!
"
!
#
$ %&&'
)
)
4 <
!""#$!%+ ' (
2
3
Universitas Kristen Maranatha
4
2
4
3
4
2
3
4
2
3
4
2
3
4
4
4
2
2
/
3
4
/
4
BC
3
4
$ !""1 '
4
4
!"", '
+%D
/
!""# '
4
7
-
6
;
!""! '
Universitas Kristen Maranatha
!" #
$%&'()
*
"
+
,-.
"
!
/
!
"
0
1
4
4
=
0
-
/
7
%88# '
+5D
4
4 <
!""#$!"% '
)
.
4
.
" 2
9
8
! 43 4
:!
4 !
!
Universitas Kristen Maranatha
%
!
2
$
%
-
.
!
2
3
4
2
3
4
E
-
E
5
.
2
3
4
-
E
2
3
4
2
3
4
)
$
%
F
.
-
!
F
-
5
F
.
2
3
4
-
; 3
*
$
Universitas Kristen Maranatha
% *
2
! *
(
-
.
2
3
4
-
Universitas Kristen Maranatha
!"
#"
!"
$!"
#"
#"
%
#&" '&"
(" '"
)
*
+" $"
Universitas Kristen Maranatha
,
$'"
-
("
-
,
&+" !$"
,
.
//"
0
$+"
$"
&!" !#"
.
1
,
2
+ 3
2
//
3
-
,
,
,
/ $
,
Universitas Kristen Maranatha
3
-
)
*
)
*
/
3
,
-
)
/ !
3
*
,
,
,
/ $$
3
,
-
)
*
)
/
3
,
-
)
)
)
*
*
*
*
/ (
,
)
*
3
-
3
3
-
/ $
Universitas Kristen Maranatha
, 3
-
3
-
), ,
*
,
), ,
), ,
*
/ $'
,
*
,
3
-
/(
,
3
-
4
4
/
3
, 4
,
/ $#
,
Universitas Kristen Maranatha
5
,
-
,
' 6
!( ("
1
&+ '"
4
-
14
5
- ,
&+" *
-
,
)
) &!" *
Universitas Kristen Maranatha
,
+ 5
-
!
-
5
)
)
*
)
*
*
' 5
!( ("
&+ '"
7
-
Universitas Kristen Maranatha
!
" # $%
-
& '
-
()
./
3
)*+ " , ) "
0
1 )22(
!
4
-
"
5
-
!
#
0
$ !
!.
8
"
!
0
1 /
"
4 /
. "
!.
9
!
" -
"
4
!
"
% "
1 "
< :
-
0
6 )22
0
! .
?
% "
>
A
3
! @
B
3
A
! 8@
'
A
0
&
!.
-
1
0
@ 5 ?
( ( )
*(
<
"
9
8
0
)
0
0
)222
@
!
A
C
!
"
"-
!.
0
'
/
9
5
!
" D( )*
)
0
)
8
0
Universitas Kristen Maranatha
9
"
!.
9
5
0
8
0
9
&
$
!0
:
5 .
8
0
9
&
0
0
0
:?
.
9
)
0
0
1
A
-
!
$$$
$$$ "
9
0
&
"" 0
!
! )222
5 .
&
"" 0
!
,-'..
! .
"
6
!
!.
! )222
5 .
+
/ 5
0
"" 0
:?
.
! 8-
5 .
D
0
"
$
E
"
Universitas Kristen Maranatha
#
# $$!
!%&'
() )*
() )*
+ ,*
! "
&
#
$ %
'
("
)*
#
$
! &
+
$
"
-
.
,
#
-
/
Universitas Kristen Maranatha
$ %
$
$
& '( '
"
)
! " #
) !!'
'*+,
-. ./
!
-. ./
0 1/
"
#
"
$
%
" 2
Universitas Kristen Maranatha
!
!
"
! $
#
!#
"
! $
!
#
%
# #
$
&'
&(
$#
*+
&)
',
#
',
Universitas Kristen Maranatha
-
',
*$
#
/
.
0
+
+
'
-
(
0
$
#
$
(
-
(
"
(
&
$#
((
(3
0
(3
0
*
),
#
)
1 .
2
+
))
+
3
$
"
#
% 0
$
# #
# #
$ ! $
4
5
#
3
+
.
+ 67"
.
+ 97! $
"
#
#
%0
%0
# #8
3
8
,
# #
! $
,&
!#
! +
&
!
&
0
$
!#
,'
!#
,3
Universitas Kristen Maranatha
!!!!!!!!!!!!!!
#
!!!!!!
$ %
#
&
!!!
'
## )
*
#- %
&
#. 2
02 0
&
0
!!!!!!!!!!!!!
1
0
2
#"
-# /
2
,
+
%
/
1
+
(
#$
-
"
!!!!!!!!!!
#,
!!!!!!!!!!!
$4
!!!!!!!!!!!!!
$"
!!!!!!!!!!!!
.,
3
!!!!!!
4
#$
)5
2
+
2 &
!!!!!!!!!!!!!!!!!!!!!
4+
Universitas Kristen Maranatha
!!" # !!$
"
*
%
+
,
$
- +
&!
.
"
/ 0
1
'"
2
"
$
!!" # !!$
+ .
""
("
.
%
%
$'
.
(%
3
(&
0
%"
+
%%
('
4
($
%&
5 +
.
%'
3 2
2
6
()
%$
3 2
2
7
)!
%(
8
%)
9
+
+
:
)
+
)"
% !
;
%
9
+
+
)%
+
4
+
)&
8 +
%
5
% "
<
+
=
+
+
+ 4
>
+
)$
+
% %
; 8
+
)'
+
)(
Universitas Kristen Maranatha
% &
;
,
+
+
% '
% $
2
))
<
!!
,
+
+
!
+
% (
% )
.
;
+
0
+
+
!"
+
% !
!
!&
8
Universitas Kristen Maranatha
!""#$%&'
(
)
(
*
!""#$+, '
(
)
'
*
!""#$! '
-
Universitas Kristen Maranatha
-
.
/
0
0
)
*
2
3
2
!""#$+1 '
4
3
4
)
2
2
!
3
2
-
5
4
-
$
3
4
4
&
46
#
"
4
!
%
!
3
#
4
$ %&&'
Universitas Kristen Maranatha
2
3
4
2
-
7
3
4
(
2
4
2
3
3
4
'
-
7
4
2
3
4
$ !""1 '
4
%88% '
2
'
9
*
2
%88#$!, '
'
Universitas Kristen Maranatha
(
:;
4
%888$%#, '
*
!""#$," '
'
'
/
2
3
4
2
3
4
4
2
3
4
$ !""1 '
%
( "
!
!
!
!
%&&) * %&&+
( "
( "
,
"
-
,
!""5
!""&
, 81&
1 5"1
1 #""
1 ,#"
!""#
!""+
!"",
1 ##!
8 "&1
1 1,+
$ %&&'
8 """
8 !#"
8 #""
#
-
2
!""5
&8+
3
4
!""+
)
!&&
-
5!&
!"",
Universitas Kristen Maranatha
%,!
2
3
4
(
2
'
2
3
4
;
4
'
'
3
2
3
4
$
4 <
!""#$%%& '
' (
4 <
7
!""#$%%# '
2
3
4
3 &)
4 <
2
3
!""#$%5# ' (
)
4
Universitas Kristen Maranatha
. "
!
.
2
,
-/
!
!
0
!
1
.
3 /
1
!1
!
"4 2
Universitas Kristen Maranatha
"
"
1
"3
1
5
# 000
"
)
)
4 <
2
3
4
!""#$%## '
-
$
)
6
4
/
0
!
!
3
6
-
=
=
% """ """ ) =
! """ """ ) =
0
*
/
>
=
=
=
=
& """ """ ) = !# """ """
# """ """ ) = %# """ """
8"" """ ) = %" """ """
!"" """ ) = ! """ """
=
% 1"" """ ) =
>
?'
.
'
%" """ """
%" """ """
# """ """
Universitas Kristen Maranatha
>
>
@
?'
.
07
:
"
=
=
=
=
'
?
'
= 8"" """ ) =
$ %&&'
#
(
!"" """ ) = ! """ """
% 1"" """ ) = # """ """
5"" """ ) = 5 """ """
#" """ ) = 5"" """
!# """ """
(
*
58,' *
2
!""5 A
3
4
2
3
4
$
. "
%
"
!
"
#
7
!
$ %&&'
Universitas Kristen Maranatha
/
/
)
4
2
3
:4
!""!$%58 ' /
.
4
. "
)
" 2
!
"
!
#
$ %&&'
)
)
4 <
!""#$!%+ ' (
2
3
Universitas Kristen Maranatha
4
2
4
3
4
2
3
4
2
3
4
2
3
4
4
4
2
2
/
3
4
/
4
BC
3
4
$ !""1 '
4
4
!"", '
+%D
/
!""# '
4
7
-
6
;
!""! '
Universitas Kristen Maranatha
!" #
$%&'()
*
"
+
,-.
"
!
/
!
"
0
1
4
4
=
0
-
/
7
%88# '
+5D
4
4 <
!""#$!"% '
)
.
4
.
" 2
9
8
! 43 4
:!
4 !
!
Universitas Kristen Maranatha
%
!
2
$
%
-
.
!
2
3
4
2
3
4
E
-
E
5
.
2
3
4
-
E
2
3
4
2
3
4
)
$
%
F
.
-
!
F
-
5
F
.
2
3
4
-
; 3
*
$
Universitas Kristen Maranatha
% *
2
! *
(
-
.
2
3
4
-
Universitas Kristen Maranatha
!"
#"
!"
$!"
#"
#"
%
#&" '&"
(" '"
)
*
+" $"
Universitas Kristen Maranatha
,
$'"
-
("
-
,
&+" !$"
,
.
//"
0
$+"
$"
&!" !#"
.
1
,
2
+ 3
2
//
3
-
,
,
,
/ $
,
Universitas Kristen Maranatha
3
-
)
*
)
*
/
3
,
-
)
/ !
3
*
,
,
,
/ $$
3
,
-
)
*
)
/
3
,
-
)
)
)
*
*
*
*
/ (
,
)
*
3
-
3
3
-
/ $
Universitas Kristen Maranatha
, 3
-
3
-
), ,
*
,
), ,
), ,
*
/ $'
,
*
,
3
-
/(
,
3
-
4
4
/
3
, 4
,
/ $#
,
Universitas Kristen Maranatha
5
,
-
,
' 6
!( ("
1
&+ '"
4
-
14
5
- ,
&+" *
-
,
)
) &!" *
Universitas Kristen Maranatha
,
+ 5
-
!
-
5
)
)
*
)
*
*
' 5
!( ("
&+ '"
7
-
Universitas Kristen Maranatha
!
" # $%
-
& '
-
()
./
3
)*+ " , ) "
0
1 )22(
!
4
-
"
5
-
!
#
0
$ !
!.
8
"
!
0
1 /
"
4 /
. "
!.
9
!
" -
"
4
!
"
% "
1 "
< :
-
0
6 )22
0
! .
?
% "
>
A
3
! @
B
3
A
! 8@
'
A
0
&
!.
-
1
0
@ 5 ?
( ( )
*(
<
"
9
8
0
)
0
0
)222
@
!
A
C
!
"
"-
!.
0
'
/
9
5
!
" D( )*
)
0
)
8
0
Universitas Kristen Maranatha
9
"
!.
9
5
0
8
0
9
&
$
!0
:
5 .
8
0
9
&
0
0
0
:?
.
9
)
0
0
1
A
-
!
$$$
$$$ "
9
0
&
"" 0
!
! )222
5 .
&
"" 0
!
,-'..
! .
"
6
!
!.
! )222
5 .
+
/ 5
0
"" 0
:?
.
! 8-
5 .
D
0
"
$
E
"
Universitas Kristen Maranatha