Monitoring and Analysis of Consumer Protection in the Financial Services
b. The principle of equal treatment, that treatment to consumers in a fair and non- discriminatory discriminate is to treat others differently based on ethnicity, religion,
and race. c. Reliability is anything that can give an accurate service through a system of
procedures, infrastructure and human resources reliably. d. Privacy and security of data andor personal information of consumers; are
measures that provide protection, confidentiality and security of data andor consumer information and only use it in accordance with the interests and goals
agreed by the customer, unless otherwise stipulated by the legislation in force. e. Handling of complaints and the settlement of consumer disputes in a simple, fast
and affordable cost; is a service andor resolution of complaints. The meaning of Dispute Resolution is to implement the mediation agreement or adjudication
decision. Methods of monitoring and analysis of consumer protection is done in a way, as
follows: a.
Monitoring and analysis of consumer protection is done in the following manner:
1 Independent assessment by financial services businesses; and 2 Thematic monitoring thematic surveillance.
b. The independent study Self-Assessment
1 Working unit which undertakes the function of education and
consumer protection do the preparation of working papers consisting of:
a Paper work education program in order to improve financial
literacy to consumers andor community; b
Paper work services and settlement of consumer complaints on financial services businesses;
c Working paper delivery of information in the context of the
marketing of products andor financial services; and d
Paper work basic agreement. e
Working Paper confidentiality and security of data andor personal information of consumers.
2 Working unit that performs the functions of education and consumer
protection at least once a year to evaluate the working papers.
c. Monitoring thematic Thematic Surveillance
Implementation of the thematic monitoring is performed sequentially to obtain data andor comprehensive information. Thematic monitoring results provide
the basis of a recommendation for decision makers and policy-related consumer protection.
Thematic Surveillance Cycle Includes:
1 The collection of data andor information
a Amnesty andor information to obtain information about the products andor
financial services businesses as well as detecting the behavior of financial services do not apply the principle of consumer protection.
b Thematic Surveillance planning process.
1 Preparation of the themes in thematic mapping carried out through the
following : a
Work unit performing the function of education and consumer protection proposed themes on surveillance thematic coordination with
work units that carry out the oversight function. For example like, Rapat koordinasi, Circular Letter, and Nota Dinas.
b Determination of the theme of the thematic monitoring communicated
to members of the Board of Education Commissioner in charge of consumer protection by the end of November.
c Members of the Board of Commissioners are in charge of education
and consumer protection set themes on the thematic surveillance by decree.
d Members of the board of commissioners may be giving out another
proposal on the thematic surveillance theme besides the theme set by the legislators of the commissioner in charge of education and
consumer protection.
2 The work unit performing the function of education and the protection
of consumers determine the amount of the scope of activities aside, the exercise period and at sources of human activity required.