He believes the woman is lying. d. He is surprised by what the woman said.

Active Listening Strategies When you listen to someone in person, there are many things you can do to be a more active listener. You can make sure you give the speaker your undivided attention, looking only at the speaker instead of gazing around the room. You can use non-verbal feedback, such as nodding your head or leaning toward the speaker. You can focus on the speaker’s message rather than other elements that may be distracting, such as the speaker’s appearance. And you can interject questions and “affirmations,” such as “yes,”“I see,” and “really,” to acknowl- edge and help clarify the speaker’s message. But on the TOEFL exam, you won’t be face to face with a speaker. Instead, you will be sitting at a table or study carrel, listening to an audiotape. But that doesn’t mean you can’t be an active listener. You can still: 1. Concentrate on the speaker. While you can’t look the speaker in the eye, you can still focus on what he or she is saying. Keep your concentration on the conversation or lecture. Don’t allow yourself to day- dream or drift into other thoughts, such as what you need to get done later in the day. Avoid watching the clock or fiddling with objects. 2. Use non-verbal feedback. Even though the speaker can’t hear you, you can still nod your head and lean forward “toward” the speaker. These two physical actions may seem too minor to make a differ- ence—especially if the speaker can’t see you. But they help to engage your body and mind in the act of listening, and that helps you maintain your focus on the conversation. And if you are worried about looking silly, don’t worry. If you were to look around the testing center, you would probably see many other test takers doing the same thing 3. Focus on the message, not the person delivering the message. You won’t see the speakers face to face, but if you are taking the computer-based exam, you will see pictures of people on the computer screen at the beginning of each listening passage. These images are designed to help orient you to the conver- sation by giving you a sense of who is talking and the setting in which the conversation or lecture takes place. For example, at the beginning of a lecture, you might see a picture of a professor in a classroom. But these pictures can be distracting. Remember to focus on listening, not looking. Concentrate on the conversation, not the picture. If you are taking the paper-based exam, find something in the room upon which to concentrate during the reading of each passage—preferably something simple, such as a blank chalkboard, rather than a person in the room. If you focus on a person, you may find yourself thinking about the person’s appearance instead of listening to the conversation on the tape. If you find yourself too distracted, simply close your eyes during the reading of each passage. 4. Use visualization. Active listening means listening not just with our ears, but also with our other senses. You can use your mind’s eye to help you concentrate on the passage and better understand and remember what you hear. When a speaker describes something or someone, paint a mental picture of what you hear. For example, if the professor describes Frankenstein’s horror when he first brings his creature to life, in your mind, picture Frankenstein’s reaction. What does his face look like? How does he act? – L I S T E N I N G C O M P R E H E N S I O N – 9 8 Listening to Lectures and Longer Conversations Everyday conversations and class discussions usually have a main point. But it often takes time to get to that main idea, and the conversation may cover many different topics and sub-topics along the way. A lecture, on the other hand, is usually much more organized than a normal conversation or class discussion. And that’s good news. While lectures may be long and therefore require extra concentration, they offer many organi- zational clues that can help you better comprehend what you hear. M AIN P OINT —S ECONDARY P OINT C LUES Most lectures are organized around a few main points. These main points are typically followed by second- ary or supporting points. These points develop the main ideas with more detailed explanations and specific examples. BECAUSE the computer-based exam has some features that you won’t find on the paper-based test, it’s impor- tant to be prepared with the right test-taking strategies. Here are a few specific tips for taking the computer exam: 1. Adjust the volume on your headset before you begin the listening section. If you can’t hear the passages well, you won’t be able to perform your best on the exam. You control the volume for your own headset, so make sure it’s set at the right level for you before the test begins. You won’t be allowed to adjust it once the testing starts. 2. Don’t be distracted by the pictures of people. At the beginning of most passages, the computer will display an image of the people in the conversation. If you find yourself too distracted by these pictures, take a brief look at the picture, then close your eyes so you can concentrate on the tape. These pictures are for orientation only; they don’t reinforce or represent any of the content in the message. 3. Do pay close attention to other visuals. As you listen to longer talks and conversations, you may see images such as maps, tables or charts, graphs, drawings, or objects. These are visuals you should focus on while you lis- ten. They typically represent information being discussed in the conversation or talk. For example, you might see a graphic representing the three levels of the personality according to Sigmund Freud. This image will help you better understand what the lecturer is describing. 4. Read the questions on the computer screen as they are being read to you on the tape. Reading along with the questions can help you better understand what is being asked. And that, of course, can help you better answer the questions correctly. 5. Keep track of the time. Because you control the pace of the listening test, it’s especially important to keep your eye on the time. Be sure to watch the clock on the computer screen and pace yourself accordingly. Make sure to allow yourself enough time to hear every passage and answer every question. Special Tips for the Computer-Based Exam – L I S T E N I N G C O M P R E H E N S I O N – 9 9