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provide course for the guides who want to improve the skill in mastering foreign language.
b. Recruiting professional guide
Tourism management of Karaton Surakarta Hadiningrat should recruit professional guide to increase the quality, service, and
visitor’s satisfaction. However, the management seems less paying attention to the quality of the guides. The guides in Karaton
Surakarta should master foreign language and master guiding technique well, as we know the tourists who come to this site are
not only domestic ones but also foreign. c.
Conducting periodic evaluation A periodic evaluation conducted by tourism management of
Karaton Surakarta Hadiningrat is necessary. By doing this program, the tourism management can evaluate the deficiencies
and the complaints from the visitors, so that, the management can take a solution to these hardships. The management can provide
the understanding to the guide about how they should behave and how they give services to the visitors.
D. The Activity During Job-Training
The job was given for the writer when she conducted job training in Karaton Surakarta Hadiningrat as a guide. The writer
’s job is also giving information to the tourist when they are confused about the location of tourist
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attraction. The tourists are often confused if they come from Siti Hinggil to ancient carts room. The writer has some experiences when she was on job training
in Karaton Surakarta Hadiningrat. They are follows: a.
During the Process of Guiding Before the writer begins the process of guiding, she will check the
ticket and open
Kori Wijil
to allow the visitors to enter. Then, she begins the process of guiding by introducing the name, informing the
rules for visitors, giving general description of what visitors are going to see in Siti Hinggil, explaining the tourist attraction clearly and
closing. For example, the writer met tourist from America. Here is the
explanation: “Good morning ladies and gentlemen, welcome to Siti
Hinggil Karaton Surakarta Hadiningrat. First for all, I want to introduce myself. My name is Triana Lestiyawati and my friends
normally call me Nana, and you may please call me so Nana. I am your guide.
Well, in Siti Hinggil Karaton Surakarta Hadiningrat we are going to see the collection of heirloom in Karaton Surakarta Hadiningrat,
mostly derived from
Demak
palace or in 1515. The location of Karaton Surakarta Hadiningrat is in Baluwarti, Pasar Kliwon district, Surakarta
city. Karaton Surakarta Hadiningrat is considered as the center and founder of Javanese culture. Before I explain about the tourist
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attraction, I want to inform the rule for the visitors such as, the visitors are prohibited to touch the collection of heirloom in Siti Hinggil.
Ok, ladies and gentleman, Karaton Surakarta Hadiningrat was built in February of 17 1745 by Paku Buwono II. It was built after the revolt
called
Geger Pecinan,
which affected the damage of Kartasura palace. There is collection of heirloom in Siti Hinggil such as cannon
Nyai Setomi
. This cannon is assumed having magical power. It was a gift from Portuguese in 1515. Cannon
Nyai Setomi
is always be cleaned three times a year on
Rabiulawwal, Syawwal,
and
Dzulhijjah,
months of
Muslim’s calender. The event to clean this sacred cannon
Nyai Setomi
is called
Jamasan.
Any question about my explanation? Ladies and gentlemen, this is the end of our tour. Karaton Surakarta
Hadiningrat is one of tourist attractions that has richness of traditional events and cultural heritages. Therefore, we must always keep and
conserve the relic of culture in Karaton Surakarta Hadiningrat. That’s all my explanation, I am sorry if I have a mistake. Thank you
very much. ”
b. Handling the visitor’s complaint
The writer has an experience of handling the visitor’s complaint. She met
the tourist from France who complained about the cleanliness in Siti Hinggil. The writer said
,”I apologize for the cleanliness in Siti Hinggil. Because, yesterday there was an event in Siti Hinggil, so that the
employees did not have enough time to clean it”.
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E. The Achievement During Job-Training
