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Surakarta Hadiningrat. 76
Kecik Sapodilla
trees are planted there.
B. The Professionalism of the Guiding Technique in Karaton Surakarta Hadiningrat
The technique guiding in Karaton Surakarta Hadiningrat is very important to give good service for visitors. The guiding technique applied by the
guides of Karaton Surakarta comprises the following factors. 1.
Performance To get a good impression of visitors, the performance of guide is one of
the things which has to be noticed in the guiding process. The performances are divided into several parts. They are:
a. Cloth
The guides in Karaton Surakarta Hadiningrat have official uniform. They wear
Batik
traditional pictorial cloth that is made by using manual wax-resist dyeing technique,
Blangkon
male batik headdress, and
Samir
yellow and red colored scarf. The guides always use the uniform when they are on duty to guide the
visitors in Karaton Surakarta Hadiningrat. Every Wednesday and Saturday, the guides wear
Beskap
a kind of formal men’s shirts in Javanese traditional and
Kebaya
a traditional blouse-dress combination by women in Indonesia.
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b. Attitude
The guides of Karaton Surakarta Hadiningrat have a good attitude in guiding the visitors. It is very important for the guides in
guiding process because they should create good image from visitors. Every guide always explains about tourist attraction in
front of the visitors. During the guiding, the visitors will pay attention to the guides. Therefore, the guides should behave to
create good image from the visitors. In the guiding process, the guide looks all visitors entirely to convince hisher explanation.
c. Principle
The guides of Karaton Surakarta Hadiningrat have a principle that “the visitor is the family”. Therefore, the visitors are given the
best service as their wishes. Besides, the guide should care and keep the visitors. During conducting their duties, the guides have
several principles to do, such as: 1
Giving a good first impression 2
Servicing the visitors as their wishes 3
Satisfying the visitors about the information of tourist attraction
4 Assuming the visitors as a king
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2. Mastering Intellectuality
a. Mastering Language
Language is the most important thing in the guiding process. As we know that the responsibility of guides are to give information
and to be a leader for the visitor. So, language is an important thing to communicate with them.
There are many visitors who come to Karaton Surakarta Hadiningrat such as domestic tourist and foreign tourist. It makes
the guides master more than one language such as English, Japanese, and Germany. There, the guides often use English
because English is international language. Based on the observation there are a few guides of Karaton
Surakarta Hadiningrat who can speak English well and they do not have good vocabulary and pronunciation.
b. Mastering Material of Explanation
In every guiding process, the guides of Karaton Surakarta Hadiningrat master the material of explanation because one of the
duties of the guide is to give explanation clearly to visitor.
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3. Process of Guiding
a. Preparation
1 Personal Preparation
a Preparing the appearance
The guides always check the apperance for neatness and cleanliness.
2 Technical Preparation
a Identifying the visitor’s background
The guide of Karaton Surakarta Hadiningrat identifies the background of the visitors such as
age, nationality and education. It is used to prepare the presentation in accordance with background of
the visitors. b
Identifying the number of the visitor The guides also have to prepare the instrument
such as megaphone if the number of visitors more than 15 people.
b. Opening
The guide of Karaton Surakarta Hadiningrat begins the tour by meeting visitors in front of ticket counter or in front of museum.
The tour is started by greeting and introduction. In the introduction, the guide uses familiar greeting by introducing the name and the
duties to visitors.
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The purpose of introduction is to give general description of what visitors are going to see in Karaton Surakarta Hadiningrat. The
guide also explains about the rules of the museum visitation such as the visitor are forbidden to touch the collection in the museum
because the human ’s touch can damage the fragile collection, the
visitors are also not allowed to use sandal when they stand in the yard of Karaton Surakarta Hadiningrat as a symbol to honor the
king. c.
Material of Explanation The methods of the guide of Karaton Surakarta Hadiningrat in
explaining the material are devided into two parts, they are: 1
Group method a
Using good language, good communication with clear voice, and good mimic impression.
b Giving clear explanation
The guide explains clearly without any hesitation. Therefore, the guide masters the material completely.
c Giving logic explanation
The guide gives logic explanation based on common meaning, so that the visitors will believe the
explanation.
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d Giving balance presentation
To avoid boredom, the guide should be balance when shehe explains the materials for tourists. To do this
thing, the guides of Karaton Surakarta Hadiningrat insert jokes or use mysterious phenomenon that
happens in the tourist attraction. However, firstly, the guide should identify the backgroud of the visitors.
2 Individual method
a Shaking hands
b Giving souvenir if necessary
c Introducing the name
d Satisfying the visitor can be done by:
a. Answering all the questions
b. Giving more times for the visitor to observe the
collection c.
Giving more times for the visitor to take the picture for recollection
d. Closing
Closing is done at the end of the tour. The guide ends the tour by giving the chance to the visitors whether they have any questions
to ask. The guide of Karaton Surakarta Hadiningrat also conveys the conclusions and the expectations. Beside that, the guide can
also request the perception about the visitor s’ impression of tourist
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attraction. The last, the guide extends the grateful for their visit to the tourist attraction and asks for forgiveness whether there are
any circumstances that probably cause the visitors feel disappointed and uncomfortable.
4. Strategis in attracting the visitor’s interest
a. Making good relationship with visitors
The guide in Karaton Surakarata Hadiningrat tries to make an emotional relationship with visitors. It can be done by giving
attention to visitor’s needs and regarding visitors like family, for
example, by showing the friendliness and giving the question for the visitors whether the presentation is clear or not. A guide can
also give a small gift for visitors. b.
Attracting tourist’s curiosity Generally, every person has curiosity about everything that they
do not understand. In this case, the guide of Karaton Surakarta Hadiningrat use the sense of
tourist’s curiosity by giving him a question. For example, when the writer observed the guide in
Karaton Surakarta Hadiningrat, he said explanation for
Panggung Songgo Buwono
“Do you know the function of this building?” and then the guide continues it with full explanation to satisfy
visitors’ curiosity.
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c. Inserting joke during guiding
The guide of Karaton Surakarta Hadiningrat creates some jokes or humor when heshe explains about tourist attraction. Some jokes
can make visitor interested and avoid them from boredom. Besides, the guide should identify the characteristic of visitors
because there may be a visitor who does not like to joke. d.
Telling the distinction of the tourist attraction Telling the distinction of tourist attraction can also make visitor
fascinated. For example, when the writer observed the guide in Karaton Surakarta Hadiningrat, he said;
“Karaton Surakarta Hadiningrat is the oldest palace in Central Java. This kingdom is
also believed as the center of birth of Javanese culture”.
e. Mystical occurance
Unusual phenomenon or strange happening can be an incentive thing to attract visito
r’s interest. For example, the guide of Karaton Surakarta Hadiningrat said: explanation for
Pendopo Sasono Sewoko
“If you get into Sasono Sewaka, you will suddenly fall. That is why there is a boundary for the visitors. You
can believe it or not”. 5.
Handling the Problem A guide can have problem when they are on guiding process. The
problems that are often encountered by the guide are:
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a. Handling lost material
The visitor often loses their goods during a tour, for example loss of baggage, passport, money, wallet and etc. It can occur at the
airport, bus station, or hotel. The guide can help the visitors who lost their stuff. To solve this problem, the guide should report this
occurrence to the security office. For example, the writer observed in Karaton Surakarta
Hadiningrat that he met a tourist from Malang who lost his wallet. The guide said,
“I apologize for this incident. I will help you to look for your wallet. I will report this problem to the security
officer. If your wallet is not found today, please write your name and your phone number in the security book. We will call you to
confirm whether your wallet is already found or not”.
b. Handling the visitor’s complaint
The visitor ’s complaints are not only about the guiding service but
also the facilities and all services available during a tour. The guide should be able to handle it wisely by using the principles of
listening, understanding, investigating and apologizing. Every complaint must be reported to the head of the management in
order to evaluate the service and the facilities. Therefore, the complaint will not appear again in the future.
For example, when the writer observed the guide in Karaton Surakarta Hadiningrat. The guide met domestic tourist she
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complaint about the facilities in Siti Hinggil that the bathroom is not clean. “I apologize for the facility which is not maximum in
Siti Hinggil , I will report your complaint to the head of the management as the evaluation to increase the facility to be more
maximum”.
C. The Problems and Solutions of Guiding Technique in Karaton Surkarta Hadiningrat
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