Which of the following statements is not true when describing a successful strategy?

1.1 Which of the following statements is not true when describing a successful strategy?

A. It provides some property that is unique or distinctive B. It provides the means for renewing competitive advantage C. It addresses changes in the external environment D. It guarantees long term survival

1.2 In the context of strategic management, resources can be defined as: A. The knowledge and skills within the organization B. Something that an organization owns or controls that cannot be copied C. Something that an organization owns, controls or has access to on a semi-permanent basis D. The physical assets of the organization

1.3 "What managers do" is best described by which of the following options? A. Gather information B. Make decisions C. Analyse data D. Organize the farm

1.4 External scanning could include assessing A. The financial condition of the business B. Changes in consumer tastes C. The basic values of the managers D. Productivity of the farmland owned

1.5 The interactive nature of the management process is concerned with ___________ follows a logical sequence. Identify the correct sequential order of the interactive nature of the

management process. I. Utilizing its scarce resources as productively as possible II. How organisations try to satisfy the ever-changing needs of society

III. Through decisions made by its managers A. I, II, III

B. II, I, III C. III, I, II D. II, III, I

1.6 Which function of management is concerned with monitoring the results of a decision and taking corrective action?

A. Planning B. Implementation C. Control

D. Organization

1.7 Which of the following shows the correct sequence of management functions as they would be applied to a specific problem?

A. Planning, control, implementation B. Planning, implementation, control C. Control, planning, implementation D. Control, implementation, planning

1.8 A summary of why a particular business is in operation is called: A. Internal scanning B. External scanning C. A mission statement D. Whole farm plan

1.9 The _____________ performs specific data-processing or text-processing functions such as a word-processing package or a payroll program.

A. System software B. Output devices C. Auxiliary storage D. Application software

1.10 According to Frederick Herzberg, which of the following options is not a job enrichment technique?

A. Increasing the salary of workers B. Creating natural work groups C. Introducing new tasks D. Removing controls over workers

1.11 In Douglas McGregor's view, ______ managers assume that people have an inherent dislike of

work, while ______ managers assume that work is as natural as play. A. Theory Y; Theory X B. Theory Z; Theory X C. Theory Y; Theory Z D. Theory X; Theory Y

1.12 The idea that workers look for meaning in their work and will actively seek out new responsibilities is most consistent with which type of Needs identified by Maslow?

A. Social B. Physiological C. Safety D. Self-actualisation

1.13 According to the Expectancy Model of Motivation, a salesperson who expects a bonus if he

performs above his sales quota is dealing with: A. Effort-performance expectancy B. Avoidance learning C. Performance-outcome expectancy D. Valence

1.14 Which of the following statements is true about the Goal Theory of Motivation? A. People with difficult goals will perform better than people with easier goals B. A person's level of commitment to a goal will not regulate the level of effort expended C. Research has shown that there is little support for the Goal Theory and its effects on

motivation with regard to the relationship between goal-setting and performance

D. People with easier goals will perform better than people with difficult goals

1.15 Which step in Maslow's Hierarchy of needs theory deals with achieving one's potential? A. Esteem B. Social C. Self-actualization D. Physiological

1.16 Which of the following words define motivation? A. Desire, persistence, fairness B. Intensity, direction, persistence C. Fairness, equity, desire D. Persistence, fairness, ambition

1.17 Valence is best described as____________ A. The value of an object to a person B. The importance of doing something well C. The satisfaction of a job well done D. The value or importance an individual places on a reward

1.18 While business firms have traditionally been organized around ________, athletic groups have long recognized the importance of ________

A. groups; teamwork B. teams; individuals C. individuals; teamwork D. work groups; individuals

1.19 You are a member of a work team whose goal is to improve the efficiency of the production

process. Your team is best described as: A. Problem-solving. B. Goal-oriented. C. Cross-functional. D. Self-managed.

1.20 Self-managed work teams are generally:

A. From different work areas, but at similar hierarchical levels, who work together to accomplish tasks. B. Comprised of people from different levels of the organization. C. Groups of employees who take on the responsibilities of their former supervisors. D. Those who meet weekly to discuss ways of improving quality, efficiency, and work

environment.

1.21 ____________ teams are employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

A. Work-related B. Re-engineering C. Cross-functional D. Problem-solving

1.22 ______________________ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex projects.

A. Quality circle B. Cross-functional C. Problem-solving D. Self-managed

1.23 Successful teams translate their _______ into specific, measurable, and realistic performance goals.

A. skills B. norms C. common purpose D. knowledge

1.24 _____________ is reliability, predictability, and good judgment in handling situations. A. Openness B. Competence C. Consistency D. Integrity

1.25 The strongest case for diversity on work teams centres around: A. Quickly solving problems by eliminating ambiguity. B. Bringing multiple perspectives to discussion and thus increasing unique solutions. C. The fact that miscommunication is unlikely to occur. D. The fact that complexity becomes a non-issue since the team is heterogeneous.

1.26 If companies value teamwork, then promotions, pay raises, and other forms of recognition

should be given to individuals for how effectively they work as: A. leaders B. individuals C. team members D. group members

1.27 Groups which are formed as the consequence of organisational structure and work division are known as:

A. formal groups B. target groups C. informal groups D. operational groups

1.28 Which of the following statement is not a characteristic of an effective work group? A. The resolution of conflict by members themselves. B. A sense of commitment by individual member’s to their own goals and objectives. C. A belief in shared aims and objectives. D. The open expression of feelings and disagreements.

1.29 A virtual team is made of people who are _________________ separated but __________________ together.

A. Temporally; work B. Physically; think C. Geographically; work D. Geographically; decide

1.30 Developing a vision and mission, identifying an organization's external opportunities and

threats, and determining internal strengths and weaknesses are all __________ activities.

A. strategy formulation B. strategy implementation C. long range planning D. short range planning

SECTION B: COMPULSORY Question Two

(20 Marks)

“Leaders are born and not trained”. In view of this statement, chose a person you are familiar with who is well-known nationally or internationally and has demonstrated leadership qualities (traits of effective leadership). Analyse the attributes (characteristics) he/she has demonstrated to make them

successful leaders. Justify your answer with practical examples and theory on leadership.

SECTION C: ANSWER ANY TWO QUESTIONS Question Three

(25 Marks)

Strategic planning can be defined as the process of proactively aligning the organisation’s resources (internal environment) with threats and opportunities caused by changes in the external environment. In view of this definition,

3.1 Draw a fully labelled diagram illustrating the strategic planning process. (5) 3.2 Chose an organisation you are familiar with and analyse the impact of each of the components of the strategic planning process on the company you have chosen. Use examples to enhance your answer.

Question Four (25 Marks)

Write an essay explaining how Maslow’s hierarchy of needs has impacted on your life as a student. Use the following subheading as guidelines.

 Introduction  Physiological Needs  Security Needs  Social Needs

 Esteem Needs  Self-actualisation  Suggest ways lecturers and parents can use to motivate learners  Conclusions.

Question Five (25 Marks)

Groups and teams are important settings where people learn from each other and share job skills and knowledge for the success of the group or team. You are a member of the SRC at college, or you are a member of a cricket team. Using the above information, write an essay on groups and or teams using the following guidelines:

 Define groups or teams  Identify the reasons for forming groups/teams. Provide practical examples of other

teams/groups.  Critically examine the important roles of being a member of the SRC/cricket team. Use theory on groups/teams to support your answer.  Explain how conflict situations are dealt with when they arise.  Explain why you like being a member of a group/team.

END OF QUESTION PAPER