Skirting senior management. If you don’t make a persuasive business case to senior

Learning Management System 49 cultural issues that an LMS must deal with--youre likely to end up with a product that doesn’t do what you need it to.

3. Comparing apples and oranges. Be aware that several tools that are marketed toward

LMS buyers arent LMSs. For instance, some HR Information Systems have learning modules, but they don’t launch and track e-learning or manage training budgets, classrooms, instructors, grades, skills, certifications, and so on. Knowledge management systems may have features that support learning, but theyre a whole other animal as well.

4. Excluding IT from the process. If an LMS doesnt fit into your technical environment,

you’re in trouble. IT generally has the power to quash any new application anyway, so its imperative to involve them at the outset. In addition, the IT team will ask the right questions to help you make cost-effective decisions. Consequently, don’t let IT run the entire show.

5. Focusing more on price than value. Insisting on an excellent costbenefit ratio for

your LMS investment is wise; trying to measure your best options merely on purchase price is not. For example, many companies have bought low-price LMSs for certain divisions only to face another purchasing decision later on. Your organization might need an enterprise LMS that will consolidate all of its learning initiatives and scale to meet the needs of large, widely dispersed learner communities.

6. Overlooking scalability. Scalability results primarily from open multi-tier

architecture; Your IT team knows what that is see Mistake 4. Basically, it’s a system that consists of Web browsers pointing to Web servers that present data that application servers summon from databases. Companies can scale their LMSs as needed by adding computing power at any tier rather than replacing the entire system. Presuming and you should that your organization’s learner population will grow in the future, you need to ensure that your LMS can keep up with growth and change.

7. Ignoring LMS interoperability. Some LMSs only work with their own embedded

authoring tools or content that the LMS vendor offers. Are you willing to bet that any single vendor will be able to forecast every type and mode of content, or that every tool you may need to create your own content exists within the LMS? Make sure the LMS you buy supports the latest versions of e-learning standards such as SCORM and AICC.

8. Overlooking vendor track records. Don’t bet your purchase decision on a battle of

press releases. What’s more important than reviewing good PR is finding a vendor with customers that look like your organization, have actually implemented an LMS, are happy with the results, and are willing to talk to you about it.

9. Reinforcing old ways. Too many companies buy LMSs that automate the customer’s

dated business processes rather than enabling new ones that significantly improve the way the organization does business. Look for an LMS that can accommodate the former while helping you migrate quickly toward new processes that grow with your business needs.

10. Selecting customization instead of configurability. Custom code is an enemy of

flexibility, scalability, and efficiency. Your LMS should be easily configurable to your