Pengaruh Experiential Marketing terhadap Kepuasan Pelanggan untuk Mendorong Minat Beli Ulang pada Rumah Makan 100 Batu Bara

No. Responden :

Lampiran 1 Kuesioner Penelitian

KUESIONER PENELITIAN
Bapak / Ibu yang terhormat,
Saat ini saya sedang melakukan penelitian “Pengaruh Experiential Marketing
terhadap Kepuasan Konsumen untuk Mendorong Minat Beli Ulang pada
Rumah Makan 100 Batu Bara”.
Pernyataan dalam kuesioner ini semata – mata hanya untuk data penelitian dalam
rangka penyusunan Tesis pada program Strata – 2 Pasca Sarjana Magister Ilmu
Manajemen Fakultas Ekonomi dan Bisnis USU. Oleh karena itu, saya
mengharapkan bantuan Bapak / Ibu agar mengisi kuesioner ini sesuai dengan
keadaan yang sebenarnya, dan atas kesediaannya saya ucapkan terima kasih.
1. IDENTITAS RESPONDEN :
a.

Jenis kelamin :

Laki – laki

Perempuan

Mohon diberi tanda (√) pada jawaban yang tepat :
b.

c.

Usia

:

20 – 30 tahun

41 – 49 tahun

31 – 40 tahun

50 – 58 tahun

Pendidikan :

SMA/ Sederajat

Sarjana

Diploma

Magister

d. Penghasilan/ Bulan :
1juta – 2 juta

5 juta – 10 juta

3 juta – 5 juta

> 10 juta

2. SCREENING RESPONDEN
a. Jumlah Kunjungan 3 bulan terakhir

:

Universitas Sumatera Utara

3. KUESIONER PENELITIAN :
Berilah jawaban berikut sesuai dengan pendapat Bapak / ibu dengan cara
memberi tanda (√) pada kolom yang tersedia
No
Jawaban
Skor
1
Sangat Setuju (SS)
5
2
Setuju (S)
4
3
Netral (N)
3
4

Tidak Setuju (TS)

2

5

Sangat Tidak Setuju (STS)

1

Experiential Marketing (X)
N
O

1
2
3
4

Jawaban

Pernyataan
STS

TS

N

S

SS

Sense
Menurut Saya desain eksterior di Rumah Makan
100 sangat menarik
Menurut Saya rasa makanan dan minuman di
Rumah Makan 100 benar-benar enak
Menurut Saya tampilan makanan dan minuman
di Rumah Makan 100 benar-benar menggugah

selera
Menurut Saya kebersihan Rumah Makan 100
sangat terjaga
Feel

5
6
7

Saya merasa semangat makan di Rumah Makan
100
Saya merasa puas makan di Rumah Makan 100
Saya merasa senang ketika berkunjung di
Rumah Makan 100
Think

8

9

Makanan yang disajikan membuat Saya berpikir
tentang proses memasaknya yang higienis
Tampilan Rumah Makan 100 membangkitkan
rasa ingin tahu Saya tentang menu makanan
yang disajikan
Rasa makanan di Rumah Makan 100 lebih dari
yang Saya harapkan

10

Universitas Sumatera Utara

Act
11

12
13

Rumah Makan 100 dapat mendukung gaya
hidup sehat Saya dengan membebaskan Saya

meracik bumbu masakan yang Saya inginkan
Rumah Makan 100
memberikan alternatif
aktivitas lain bagi Saya selain makan dan minum
(seperti membeli tanaman hias, wifi-an,
ngumpul bareng teman/komunitas)
Menurut Saya interaksi dengan pegawainya baik
Relate

14
15
16

Bagi Saya makan di Rumah Makan 100
mempererat pertemanan dan keakraban bersama
keluarga
RM 100 memiliki citra yang baik bagi saya
Menurut Saya RM 100 menjaga hubungan baik
dengan pelanggannya
Minat Beli Ulang (Y2)

NO

Jawaban

Pernyataan
STS

1
2
3

TS

N

S

SS

S

SS

Saya berkeinginan untuk kembali mengunjungi
Rumah Makan 100
Saya berkeinginan mencari tahu menu dan
informasi baru dari Rumah Makan 100
Saya mempertimbangkan Rumah Makan 100
sebagai pilihan favorit saya
Kepuasan Pelanggan (Y1)

NO

Jawaban

Pernyataan
STS

1

2
3
4

TS

N

Kualitas makanan dan minuman sesuai dengan
harapan saya
Pelayanan yang diberikan Rumah Makan 100
kepada saya sesuai dengan harapan saya
Pengalaman yang saya dapatkan selama berada
di Rumah Makan 100 sangat memuaskan saya
Saya merasa senang ketika mengunjungi RM
100

Universitas Sumatera Utara

Lampiran 2 Hasil Tabulasi Jawaban Responden

4
5
4
3
4
4
4 4
4
4 4 4 4 3 4 4 4 4 4 4 4
3
4
4
3
4
4
4
4 4
3
3 4 3 4 4 2 4 4 3 5 4 5
4
3
4
4
4
3
4
3 4
3
3 4 3 4 3 3 4 4 4 4 4 4
4
4
4
4
4
4
4
4 4
4
4 3 4 4 4 4 4 4 4 4 4 4
4
4
4
4
5
4
4
4 4
4
4 4 3 4 4 4 4 4 4 4 4 4
4
3
5
5
4
5
4
4 5
4
2 4 4 4 3 4 4 5 4 5 4 3
4
4 4 5 4 5 4 4 4 4 4 4 4
4
4
5
4
4
4
5
4 4
4
3
4
4
4
4
4
3 4
4
3 2 3 4 4 3 5 4 4 4 4 3
4
5
4
5
4
4
5
4 3
4
4 4 4 5 4 4 4 4 4 4 4 4
4
4
3
4
4
4
4
4 4
4
2 4 4 3 3 4 4 4 4 4 3 4
3
4
4
4
4
4
4
3 4
4
4 4 4 4 4 3 4 4 4 4 4 4
4
4
3
4
3
4
4
4 4
4
3 4 4 4 4 3 3 4 4 4 3 3
4
4
5
4
5
4
4
4 4
4
2 4 4 4 4 2 4 4 4 3 4 4
4
4
5
4
5
4
5
5 4
5
4 4 4 3 4 4 4 4 4 4 4 4
4
4
2
4
4
4
4
4 4
5
4 3 3 3 4 3 4 4 4 4 3 4
4
4
5
4
4
4
4
5 4
4
4 4 4 4 4 3 4 4 4 4 3 4
4
4
4
4
4
4
4
4 4
4
3 4 4 4 4 2 4 4 4 4 4 4
4
4
3
3
3
4
4
4 4
4
4 4 4 3 4 3 3 4 3 5 4 4
2
4
5
5
4
5
5
4 4
4
4 4 4 5 4 4 4 4 5 4 4 4
4
5
4
4
4
5
5
4 4
4
3 4 4 4 4 4 4 4 4 5 4 4
2
5
4
5
4
4
5
4 5
5
4 2 4 4 4 3 4 4 4 4 4 4
2
3
4
4 4
4
4 4 4 4 4 4 4 4 3 3 3 4
4
3
4
3
4
4
4
3
4
3
3
3 4
4
4 4 4 4 4 4 4 4 4 4 3 3
4
4
3
4
4
4
4
4 4
4
3 2 3 3 2 3 4 4 4 4 5 4
4
4
4
3
4
4
3
4 4
4
3 4 3 4 5 4 3 4 3 4 4 4
4
4
4
4
4
4
4
4 4
4
4 3 4 4 4 4 4 4 4 3 4 3
4
4
4
5
4
4
4
4 4
4
2 4 4 4 3 3 4 4 4 4 4 4
4
4
4
5
4
4
4
4 5
4
3 4 5 4 3 4 5 4 5 4 4 4
3
4
4
4
5
4
4
4 4
4
4 4 4 4 3 3 4 3 4 4 4 4
4
4
4
5
4
4
4
4 4
4
3 4 5 4 5 4 5 5 4 5 4 4
2
3
4
4
5
4
4
4 4
4
2 4 4 3 3 4 5 4 4 4 4 4
5
5
4
4
4
4
4
4 4
4
4 4 3 3 4 4 4 4 4 3 4 4
4
3
4
4
4
4
4
4 3
4
4 3 5 4 4 4 4 3 4 5 3 3
4
4
4
4
4
4
4
4 4
4
4 4 3 4 4 4 4 4 4 4 4 4
4
4
4
4
4
4
4
4 4
4
4 4 4 3 4 4 4 5 4 4 4 3
4
MB3 MB2 MB1 KP4 KP3 KP2 KP1 R3 R2 R1 A3 A2 A1 T3 T2 T1 F3 F2 F1 S4 S3 S2 S1

> 10 juta
30-39 tahun
1 juta - 2 juta 20-29 tahun
> 10 juta
30-39 tahun
5 juta - 10 juta 30-39 tahun
1 juta - 2 juta 20-29 tahun
5 juta - 10 juta 20-29 tahun
1 juta - 2 juta 50 tahun
3 juta - 5 juta > 50 tahun
5 juta - 10 juta 30-39 tahun
5 juta - 10 juta 40-50 tahun
5 juta - 10 juta 30-39 tahun
3 juta - 5 juta 40-50 tahun
3 juta - 5 juta 20-29 tahun
1 juta - 2 juta 30-39 tahun
3 juta - 5 juta 20-29 tahun
5 juta - 10 juta 30-39 tahun
3 juta - 5 juta 20-29 tahun
3 juta - 5 juta 20-29 tahun
3 juta - 5 juta 20-29 tahun

Wanit
70
Pria69
Wanit
68
Wanit
67
Pria66
Pria65
Wanit
64
Pria63
Pria62
Pria61
Wanit
60
Pria59
Pria58
Pria57
Wanit
56
Pria55
Pria54
Wanit
53
Wanit
52
Wanit
51
Pria50
Wanit
49
Pria48
Wanit
47
Pria46
Pria45
Pria44
Wanit
43
Wanit
42
Wanit
41
Wanit
40
Pria39
Pria38
Pria37
Wanit
36

Universitas Sumatera Utara

4
4

4
4
4
3
4
4
4
4

4
4
3
4
3
4
3
5

4
4
4
3
4
3
4
4

4
4
4
3
4
4
4
4

4
4
4
4
4
4
4
4

3
4
3
3
4
4
4
4

3
5
4
3
4
4
4
5

4
5
3
4
4
4
4
5

3
4
3
4
4
4
4
4

4
3
4
3
3
4
4
5

4
4
4
3
3
3
4
4

4
4
4
3
4
4
3
4

3
3
4
3
4
4
4
3

4
4
4
4
4
4
4
4

4
3
4
3
3
4
4
4

4
4
4
4
5
4
4
4

3
4
4
3
4
4
4
5

4
4
4
4
3
4
4
4

4
5
4
4
4
4
3
4

3
3
3
5
4
3
4
4

3
4
4
4
4
4
4
4

4
5
3
4
4
3
4
3

>
1
3
3
3
3
3
3

10 juta
juta - 2
juta - 5
juta - 5
juta - 5
juta - 5
juta - 5
juta - 5

40-50 tahun
juta 30-39 tahun
juta 40-50 tahun
juta 30-39 tahun
juta > 50 tahun
juta 40-50 tahun
juta 30-39 tahun
juta 20-29 tahun

4
4
4
3
4
4
4
3
3
5
3
4
4
3
5
4
3
3
4
4
4
4
4
4
4
3
5
5
4
4
3
4
4
3
4

3
5
4
4
3
5
5
4
4
4
4
4
4
4
4
4
4
4
3
4
4
4
4
4
4
4
4
4
4
4
4
4
3
4
4

4
4
5
4
4
4
4
3
4
4
3
4
4
4
4
4
4
4
3
4
4
4
4
4
4
5
4
4
4
4
4
4
4
3
4

3
4
5
4
4
4
4
4
3
4
4
4
4
4
4
4
4
3
3
4
4
4
3
3
3
3
3
4
3
4
4
4
3
4
4

4
5
4
4
4
4
4
4
4
3
3
4
4
4
4
4
4
3
3
3
3
4
4
4
3
4
4
3
4
4
4
4
4
4
5

4
4
4
4
4
4
4
4
3
4
4
4
4
4
4
4
4
4
4
3
4
4
3
4
4
4
4
3
3
4
4
4
4
3
4

4
5
5
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
3
4
4
4
4
3
3
4
4
4
4
4
4

4
4
4
3
3
4
5
4
3
4
4
4
4
4
4
3
5
4
3
4
4
4
2
4
4
4
4
4
4
4
3
5
4
4
4

4
4
4
4
3
4
4
4
4
4
4
4
3
4
4
4
4
4
4
4
4
4
3
4
4
4
3
4
3
4
4
4
3
4
4

3
4
4
3
4
4
4
4
3
4
4
4
4
3
3
4
4
4
3
3
4
4
3
4
4
4
4
4
4
4
3
5
3
4
5

4
4
4
4
3
4
5
4
4
4
3
4
4
3
2
5
4
3
4
4
2
4
3
3
2
3
2
4
2
4
4
4
2
4
5

5
4
4
3
3
5
4
4
4
4
4
4
4
4
4
4
3
4
3
3
4
4
4
4
4
4
3
4
3
4
4
4
4
4
4

4
4
4
5
4
4
4
4
3
4
4
4
4
3
4
4
3
3
3
3
3
4
3
4
3
4
4
3
3
4
3
4
4
4
4

4
4
5
4
4
5
4
5
3
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
3
4
4
3
4
4
3

3
5
5
4
4
4
4
4
3
4
4
4
4
4
4
4
3
3
3
3
4
4
3
3
3
4
4
4
4
4
4
3
4
4
4

2
4
4
3
4
4
5
3
4
3
3
4
4
3
4
3
3
4
4
4
4
3
3
3
4
2
4
4
3
4
4
4
5
4
3

4
4
5
3
4
4
4
4
3
4
3
4
4
4
4
4
4
3
4
4
4
4
3
4
4
4
4
4
3
4
4
4
4
4
4

4
4
4
4
4
4
4
4
4
4
3
5
4
3
3
4
4
4
4
4
4
4
4
3
4
4
3
4
4
4
5
3
5
4
4

4
4
4
4
4
4
4
4
3
4
4
4
4
4
4
4
4
4
3
4
3
4
4
4
3
4
4
4
3
4
4
5
4
4
4

3
4
4
4
5
5
3
4
4
4
4
4
4
4
4
5
4
3
4
3
4
4
4
4
4
5
4
4
3
3
5
4
4
3
4

4
4
4
4
4
4
3
4
4
4
4
4
4
3
4
4
4
2
4
4
4
4
3
4
4
4
4
4
4
4
4
4
4
4
4

3
4
4
4
4
4
4
4
3
4
4
4
4
3
4
4
3
3
4
3
3
4
3
3
4
3
3
4
3
4
4
5
4
3
5

3
4
4
4
5
5
4
4
4
4
4
4
4
4
5
4
4
4
4
4
3
4
4
4
4
4
4
4
4
4
4
4
4
2
4

3 juta - 5 juta 30-39 tahun
5 juta - 10 juta 40-50 tahun
3 juta - 5 juta 30-39 tahun
1 juta - 2 juta 30-39 tahun
3 juta - 5 juta 30-39 tahun
3 juta - 5 juta 30-39 tahun
3 juta - 5 juta 20-29 tahun
3 juta - 5 juta 20-29 tahun
3 juta - 5 juta 30-39 tahun
1 juta - 2 juta 50 tahun
3 juta - 5 juta 20-29 tahun
5 juta - 10 juta 30-39 tahun
1 juta - 2 juta 30-39 tahun
5 juta - 10 juta 20-29 tahun
1 juta - 2 juta 10 juta
40-50 tahun
1 juta - 2 juta 10 juta
40-50 tahun
3 juta - 5 juta 20-29 tahun
5 juta - 10 juta 20-29 tahun
> 10 juta
30-39 tahun
1 juta - 2 juta 20-29 tahun
5 juta - 10 juta 30-39 tahun
5 juta - 10 juta 30-39 tahun
> 10 juta
30-39 tahun
1 juta - 2 juta 20-29 tahun
1 juta - 2 juta 20-29 tahun
3 juta - 5 juta 30-39 tahun
3 juta - 5 juta 20-29 tahun

Pria 1
Wani
1
Wani
1
Pria 1
Wani
1
Wani
1
Pria 1
1
Wani
Pria 1
Pria 1
Wanit
1
Wanit
1
Pria 1
Pria 1
Wanit
1
Pria 1
Pria99
Wanit
98
Wanit
97
Pria96
Wanit
95
Pria94
Pria93
Wanit
92
Pria91
Wanit
90
Wanit
89
Pria88
Wanit
87
Pria86
Pria85
Pria84
Wanit
83
Pria82
Pria81
Pria80
Pria79
Pria78
Pria77
Wanit
76
Wanit
75
Pria74
Pria73

Universitas Sumatera Utara

3
4
4
2
4
4
5
4

Lampiran 3 Hasil Olah Data Penelitian
RELIABILITY
/VARIABLES=S1 S2 S3 S4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases

Valid

%
30

a

Excluded
Total

100,0

0

,0

30

100,0

a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's
Alpha

N of Items

,794

4
Item-Total Statistics

Scale Mean if
Item Deleted
S1
S2
S3
S4

Scale Variance
if Item Deleted

11,23
11,60
11,57
11,10

Corrected ItemTotal Correlation

2,530
3,007
2,806
2,783

,736
,492
,604
,592

Cronbach's
Alpha if Item
Deleted
,673
,796
,742
,748

RELIABILITY
/VARIABLES=F1 F2 F3
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases

Valid

%
30

a

Excluded
Total

100,0

0

,0

30

100,0

a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's
Alpha
,636

N of Items
3

Universitas Sumatera Utara

Item-Total Statistics
Scale Mean if
Item Deleted
F1
F2
F3

Scale Variance
if Item Deleted

7,80
7,73
7,93

Corrected ItemTotal Correlation

,648
,616
,685

,533
,418
,396

Cronbach's
Alpha if Item
Deleted
,426
,582
,604

RELIABILITY
/VARIABLES=T1 T2 T3
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases

Valid
Excludeda
Total

%
30

100,0

0

,0

30

100,0

a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's
Alpha

N of Items

,640

3
Item-Total Statistics

Scale Mean if
Item Deleted
T1
T2
T3

Scale Variance
if Item Deleted

7,77
7,40
7,57

Corrected ItemTotal Correlation

,875
1,214
1,220

,440
,473
,476

Cronbach's
Alpha if Item
Deleted
,599
,523
,520

RELIABILITY
/VARIABLES=A1 A2 A3
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases

Valid
a

Excluded
Total

%
30

100,0

0

,0

30

100,0

Universitas Sumatera Utara

a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's
Alpha

N of Items

,682

3

Item-Total Statistics
Scale Mean if
Item Deleted
A1
A2
A3

Scale Variance
if Item Deleted

7,77
7,47
7,90

Corrected ItemTotal Correlation

1,151
1,706
1,266

,657
,374
,485

Cronbach's
Alpha if Item
Deleted
,360
,728
,610

RELIABILITY
/VARIABLES=R1 R2 R3
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases

Valid

%
30

a

Excluded
Total

100,0

0

,0

30

100,0

a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's
Alpha

N of Items

,681

3
Item-Total Statistics

Scale Mean if
Item Deleted
R1
R2
R3

8,23
8,17
8,07

Scale Variance
if Item Deleted
1,151
,833
,754

Corrected ItemTotal Correlation
,424
,561
,531

Cronbach's
Alpha if Item
Deleted
,679
,497
,549

RELIABILITY
/VARIABLES=KP1 KP2 KP3 KP4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.

Universitas Sumatera Utara

Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases

Valid
Excludeda
Total

%
30

100,0

0

,0

30

100,0

a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's
Alpha

N of Items

,876

4
Item-Total Statistics

Scale Mean if
Item Deleted
KP1
KP2
KP3
KP4

Scale Variance
if Item Deleted

11,53
11,40
11,53
11,53

Corrected ItemTotal Correlation

2,464
3,352
3,292
2,740

,769
,752
,629
,853

Cronbach's
Alpha if Item
Deleted
,840
,846
,880
,793

RELIABILITY
/VARIABLES=MB1 MB2 MB3
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.
Reliability
Scale: ALL VARIABLES
Case Processing Summary
N
Cases

Valid

%
30

a

Excluded
Total

100,0

0

,0

30

100,0

a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's
Alpha
,602

N of Items
3
Item-Total Statistics

Universitas Sumatera Utara

Scale Mean if
Item Deleted
MB1
MB2
MB3

Scale Variance
if Item Deleted

7,33
7,57
7,37

Corrected ItemTotal Correlation

1,195
1,840
1,895

Cronbach's
Alpha if Item
Deleted

,459
,362
,463

,458
,570
,466

FREQUENCIES VARIABLES=S1 S2 S3 S4 F1 F3 F4 T1 T2 T3 A1 A2 A3 R1 R2 R4 KP1 KP2 KP3 KP4 MB1 MB2 MB3
/STATISTICS=STDDEV VARIANCE MINIMUM MAXIMUM MEAN MEDIAN MODE SUM
/ORDER=ANALYSIS.
Frequencies
Statistics
sense 1
N

sense 2

sense 3

sense 4

feel 1

feel 2

feel 3

Valid

115

115

115

115

115

115

115

Missing

0
3,83
4,00
4
,581
,338
2
5
440

0
3,76
4,00
4
,556
,309
3
5
432

0
3,83
4,00
4
,482
,233
2
5
440

0
3,96
4,00
4
,598
,358
3
5
455

0
3,92
4,00
4
,401
,160
3
5
451

0
3,98
4,00
4
,458
,210
3
5
458

0
3,93
4,00
4
,491
,241
2
5
452

Mean
Median
Mode
Std. Deviation
Variance
Minimum
Maximum
Sum

Statistics
think 1
N

Valid

Missing
Mean
Median
Mode
Std. Deviation
Variance
Minimum
Maximum
Sum

think 2

think 3

act 1

act 2

act 3

relate 1

115

115

115

115

115

115

115

0
3,74
4,00
4
,563
,317
3
5
430

0
3,84
4,00
4
,556
,309
2
5
442

0
3,83
4,00
4
,545
,297
2
5
441

0
3,77
4,00
4
,547
,299
2
5
434

0
4,02
4,00
4
,374
,140
3
5
462

0
3,49
4,00
4
,810
,656
2
5
401

0
3,94
4,00
4
,483
,233
3
5
453

Statistics
relate 2
N

Valid

Missing
Mean
Median
Mode
Std. Deviation
Variance
Minimum
Maximum
Sum

relate 3

KP1

KP2

KP3

KP4

MB1

115

115

115

115

115

115

115

0
3,91
4,00
4
,470
,220
3
5
450

0
3,90
4,00
4
,536
,287
2
5
448

0
3,97
4,00
4
,494
,244
3
5
456

0
3,88
4,00
4
,442
,196
3
5
446

0
3,91
4,00
4
,505
,256
3
5
450

0
3,90
4,00
4
,577
,333
3
5
449

0
3,94
4,00
4
,518
,268
2
5
453

Statistics
MB2

MB3

Universitas Sumatera Utara

N

Valid

115

115

Missing

0
3,93
4,00
4
,542
,293
2
5
452

0
3,85
4,00
4
,625
,390
2
5
443

Mean
Median
Mode
Std. Deviation
Variance
Minimum
Maximum
Sum

Frequency Table
sense 1
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

2

5

4,3

4,3

4,3

3

16

13,9

13,9

18,3

4

88

76,5

76,5

94,8

5

6

5,2

5,2

100,0

115

100,0

100,0

Total

sense 2
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

3

35

30,4

30,4

4

73

63,5

63,5

93,9

5

7

6,1

6,1

100,0

115

100,0

100,0

Total

30,4

sense 3
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

2

1

,9

,9

,9

3

22

19,1

19,1

20,0

4

88

76,5

76,5

96,5

5

4

3,5

3,5

100,0

115

100,0

100,0

Total

sense 4
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

3

23

20,0

20,0

4

74

64,3

64,3

84,3

5

18

15,7

15,7

100,0

115

100,0

100,0

Total

20,0

feel 1
Frequency

Percent

Valid Percent

Cumulative
Percent

Universitas Sumatera Utara

Valid

3

14

12,2

12,2

4

96

83,5

83,5

95,7

5

5

4,3

4,3

100,0

115

100,0

100,0

Total

12,2

feel 2
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

3

13

11,3

11,3

4

91

79,1

79,1

90,4

5

11

9,6

9,6

100,0

115

100,0

100,0

Total

11,3

feel 3
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

2

2

1,7

1,7

1,7

3

12

10,4

10,4

12,2

4

93

80,9

80,9

93,0

5

8

7,0

7,0

100,0

115

100,0

100,0

Total

think 1
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

3

37

32,2

32,2

4

71

61,7

61,7

93,9

5

7

6,1

6,1

100,0

115

100,0

100,0

Total

32,2

think 2
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

2

1

,9

,9

,9

3

25

21,7

21,7

22,6

4

80

69,6

69,6

92,2

5

9

7,8

7,8

100,0

115

100,0

100,0

Total

think 3
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

2

1

,9

,9

,9

3

25

21,7

21,7

22,6

4

81

70,4

70,4

93,0
100,0

5
Total

8

7,0

7,0

115

100,0

100,0

act 1

Universitas Sumatera Utara

Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

2

1

,9

,9

,9

3

30

26,1

26,1

27,0

4

78

67,8

67,8

94,8

5

6

5,2

5,2

100,0

115

100,0

100,0

Total

act 2
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

3

7

6,1

6,1

4

99

86,1

86,1

92,2

5

9

7,8

7,8

100,0

115

100,0

100,0

Total

6,1

act 3
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

2

17

14,8

14,8

14,8

3

31

27,0

27,0

41,7

4

61

53,0

53,0

94,8

5

6

5,2

5,2

100,0

115

100,0

100,0

Total

relate 1
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

3

17

14,8

14,8

4

88

76,5

76,5

91,3

5

10

8,7

8,7

100,0

115

100,0

100,0

Total

14,8

relate 2
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

3

18

15,7

15,7

15,7

4

89

77,4

77,4

93,0
100,0

5
Total

8

7,0

7,0

115

100,0

100,0

relate 3
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

2

1

,9

,9

,9

3

20

17,4

17,4

18,3

4

84

73,0

73,0

91,3

5

10

8,7

8,7

100,0

115

100,0

100,0

Total

Universitas Sumatera Utara

KP1
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

3

16

13,9

13,9

13,9

4

87

75,7

75,7

89,6
100,0

5
Total

12

10,4

10,4

115

100,0

100,0

KP2
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

3

19

16,5

16,5

16,5

4

91

79,1

79,1

95,7
100,0

5
Total

5

4,3

4,3

115

100,0

100,0

KP3
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

3

20

17,4

17,4

4

85

73,9

73,9

91,3

5

10

8,7

8,7

100,0

115

100,0

100,0

Total

17,4

KP4
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

3

25

21,7

21,7

4

76

66,1

66,1

87,8

5

14

12,2

12,2

100,0

115

100,0

100,0

Total

21,7

MB1
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

2

1

,9

,9

,9

3

16

13,9

13,9

14,8

4

87

75,7

75,7

90,4

5

11

9,6

9,6

100,0

115

100,0

100,0

Total

MB2
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

2

2

1,7

1,7

1,7

3

15

13,0

13,0

14,8

4

87

75,7

75,7

90,4
100,0

5
Total

11

9,6

9,6

115

100,0

100,0

Universitas Sumatera Utara

MB3
Frequency
Valid

Percent

Valid Percent

Cumulative
Percent

2

3

2,6

2,6

2,6

3

23

20,0

20,0

22,6

4

77

67,0

67,0

89,6

5

12

10,4

10,4

100,0

115

100,0

100,0

Total

REGRESSION
/DESCRIPTIVES MEAN STDDEV CORR SIG N
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA COLLIN TOL
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y1
/METHOD=ENTER X1 X2 X3 X4 X5
/SAVE RESID.

Regression
Descriptive Statistics
Mean
Y1
SENSE
FEEL
THINK
ACT
RELATE

Std. Deviation

3,9304
3,8413
3,9449
3,8058
3,7594
3,9159

N

,31683
,32161
,28246
,38232
,38121
,35826

115
115
115
115
115
115
Correlations

Y1
Pearson Correlation

Sig. (1-tailed)

N

Y1

SENSE

FEEL

THINK

ACT

1,000

,332

,455

,262

,332

SENSE

,332

1,000

,177

,038

-,034

FEEL

,455

,177

1,000

,315

,211

THINK

,262

,038

,315

1,000

,138

ACT

,332

-,034

,211

,138

1,000

RELATE
Y1
SENSE
FEEL
THINK
ACT
RELATE
Y1

,412
.
,000
,000
,002
,000
,000
115

,112
,000
.
,030
,342
,360
,118
115

,224
,000
,030
.
,000
,012
,008
115

-,092
,002
,342
,000
.
,071
,165
115

,250
,000
,360
,012
,071
.
,003
115

SENSE

115

115

115

115

115

FEEL

115

115

115

115

115

THINK

115

115

115

115

115

ACT

115

115

115

115

115

RELATE

115

115

115

115

115

Universitas Sumatera Utara

Correlations
RELATE
Pearson Correlation

Y1

,412

SENSE

,112

FEEL

,224

THINK

-,092

ACT

,250

RELATE
Y1
SENSE
FEEL
THINK
ACT
RELATE
Y1

Sig. (1-tailed)

N

1,000
,000
,118
,008
,165
,003
.
115

SENSE

115

FEEL

115

THINK

115

ACT

115

RELATE

115

Variables Entered/Removeda
Model
1

Variables
Entered

Variables
Removed

RELATE,
THINK, SENSE,
ACT, FEELb

Method
. Enter

a. Dependent Variable: Y1
b. All requested variables entered.
Model Summaryb
Model

R
,655a

1

R Square

Adjusted R
Square

,429

Std. Error of the
Estimate

,402

,24495

a. Predictors: (Constant), RELATE, THINK, SENSE, ACT, FEEL
b. Dependent Variable: Y1
ANOVAa
Model
1

Sum of Squares
Regression
Residual
Total

df

Mean Square

4,904

5

,981

6,540

109

,060

11,443

114

F
16,346

Sig.
,000b

a. Dependent Variable: Y1
b. Predictors: (Constant), RELATE, THINK, SENSE, ACT, FEEL
Coefficientsa

Universitas Sumatera Utara

Standardized
Coefficients

Unstandardized Coefficients
Model
1

B
(Constant)

Std. Error

Beta

-,304

,474

SENSE

,251

,073

FEEL

,279

,091

THINK

,144

ACT

,158

RELATE

,262

t

Sig.
-,641

,523

,255

3,437

,001

,249

3,083

,003

,065

,174

2,233

,028

,064

,190

2,482

,015

,069

,296

3,800

,000

Coefficientsa
Collinearity Statistics
Model

Tolerance

1

VIF

(Constant)
SENSE

,955

1,047

FEEL

,804

1,243

THINK

,860

1,162

ACT

,892

1,122

RELATE

,864

1,157

a. Dependent Variable: Y1
Collinearity Diagnosticsa
Variance Proportions
Model

Dimension

1

1

Eigenvalue
5,970

Condition Index
1,000

(Constant)
,00

SENSE
,00

FEEL
,00

THINK
,00

2

,010

24,097

,00

,00

,00

,49

3

,009

25,903

,00

,30

,00

,04

4

,006

32,690

,00

,37

,02

,11

5

,004

41,210

,00

,09

,86

,29

6

,002

55,968

,99

,24

,12

,08

Collinearity Diagnosticsa
Variance Proportions
Model

Dimension

ACT

1

1

,00

RELATE
,00

2

,08

,22

3

,54

,01

4

,32

,50

5

,01

,17

6

,05

,10

a. Dependent Variable: Y1
Residuals Statisticsa
Minimum
Predicted Value
Residual

3,3044
-,77438

Maximum
4,4186
,54172

Mean
3,9304
,00000

Std. Deviation
,20740
,23951

N
115
115

Universitas Sumatera Utara

Std. Predicted Value
Std. Residual

-3,018
-3,161

2,354
2,212

,000
,000

1,000
,978

115
115

a. Dependent Variable: Y1
REGRESSION
/DESCRIPTIVES MEAN STDDEV CORR SIG N
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA COLLIN TOL
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y2
/METHOD=ENTER X1 X2 X3 X4 X5
/SAVE RESID.
Regression
Descriptive Statistics
Mean
Y2
SENSE
FEEL
THINK
ACT
RELATE

Std. Deviation

3,9072
3,8413
3,9449
3,8058
3,7594
3,9159

N

,34355
,32161
,28246
,38232
,38121
,35826

115
115
115
115
115
115
Correlations

Y2
Pearson Correlation

Sig. (1-tailed)

N

Y2

SENSE

1,000

,163

SENSE

,163

FEEL

,138

THINK
ACT

FEEL

THINK

ACT

,138

,478

,282

1,000

,177

,038

-,034

,177

1,000

,315

,211

,478

,038

,315

1,000

,138

,282

-,034

,211

,138

1,000

RELATE
Y2
SENSE
FEEL
THINK
ACT
RELATE
Y2

,300
.
,041
,071
,000
,001
,001
115

,112
,041
.
,030
,342
,360
,118
115

,224
,071
,030
.
,000
,012
,008
115

-,092
,000
,342
,000
.
,071
,165
115

,250
,001
,360
,012
,071
.
,003
115

SENSE

115

115

115

115

115

FEEL

115

115

115

115

115

THINK

115

115

115

115

115

ACT

115

115

115

115

115

RELATE

115

115

115

115

115

Universitas Sumatera Utara

Correlations
RELATE
Pearson Correlation

Y2

,300

SENSE

,112

FEEL

,224

THINK

-,092

ACT

,250

RELATE
Y2
SENSE
FEEL
THINK
ACT
RELATE
Y2

Sig. (1-tailed)

N

1,000
,001
,118
,008
,165
,003
.
115

SENSE

115

FEEL

115

THINK

115

ACT

115

RELATE

115

Variables Entered/Removeda
Model
1

Variables
Entered

Variables
Removed

RELATE,
THINK, SENSE,
ACT, FEELb

Method
. Enter

a. Dependent Variable: Y2
b. All requested variables entered.
Model Summaryb
Model

R
,632a

1

R Square

Adjusted R
Square

,399

Std. Error of the
Estimate

,372

,27230

a. Predictors: (Constant), RELATE, THINK, SENSE, ACT, FEEL
b. Dependent Variable: Y2
ANOVAa
Model
1

Sum of Squares
Regression
Residual
Total

df

Mean Square

5,373

5

1,075

8,082

109

,074

13,455

114

F

Sig.

14,494

,000b

a. Dependent Variable: Y2
b. Predictors: (Constant), RELATE, THINK, SENSE, ACT, FEEL
Coefficientsa
Unstandardized Coefficients
Model

B

Std. Error

Standardized
Coefficients
Beta

t

Sig.

Universitas Sumatera Utara

1

(Constant)
SENSE

,502

,527

,951

,343

,150

,081

,141

1,851

,067

FEEL

-,198

,101

-,163

-1,966

,052

THINK

,477

,072

,531

6,632

,000

ACT

,149

,071

,166

2,108

,037

RELATE

,315

,077

,328

4,111

,000

Coefficientsa
Collinearity Statistics
Model

Tolerance

1

VIF

(Constant)
SENSE

,955

1,047

FEEL

,804

1,243

THINK

,860

1,162

ACT

,892

1,122

RELATE

,864

1,157

a. Dependent Variable: Y2
Collinearity Diagnosticsa
Variance Proportions
Model

Dimension

Eigenvalue

Condition Index

(Constant)

SENSE

FEEL

THINK

1

1

5,970

1,000

,00

,00

,00

,00

2

,010

24,097

,00

,00

,00

,49

3

,009

25,903

,00

,30

,00

,04

4

,006

32,690

,00

,37

,02

,11

5

,004

41,210

,00

,09

,86

,29

6

,002

55,968

,99

,24

,12

,08

Collinearity Diagnosticsa
Variance Proportions
Model

Dimension

1

1

ACT
,00

RELATE
,00

2

,08

,22

3

,54

,01

4

,32

,50

5

,01

,17

6

,05

,10

a. Dependent Variable: Y2
Residuals Statisticsa
Minimum
Predicted Value
Residual
Std. Predicted Value
Std. Residual

3,2288
-,74186
-3,125
-2,724

Maximum
4,3605
,77116
2,088
2,832

Mean
3,9072
,00000
,000
,000

Std. Deviation
,21710
,26626
1,000
,978

N
115
115
115
115

a. Dependent Variable: Y2

Universitas Sumatera Utara

NPAR TESTS
/K-S(NORMAL)=RES_3
/MISSING ANALYSIS.

NPar Tests

a. Based on availability of workspace memory.
One-Sample Kolmogorov-Smirnov Test
Unstandardized
Residual
N
Normal Parametersa,b
Most Extreme Differences

115
,0000000
,23951401
,068
,068
-,053
,068
,200c,d

Mean
Std. Deviation
Absolute
Positive
Negative

Test Statistic
Asymp. Sig. (2-tailed)
a. Test distribution is Normal.
b. Calculated from data.
c. Lilliefors Significance Correction.
d. This is a lower bound of the true significance.
NPAR TESTS
/K-S(NORMAL)=RES_4
/MISSING ANALYSIS.
NPar Tests
a. Based on availability of workspace memory.
One-Sample Kolmogorov-Smirnov Test

Unstandardized
Residual
N
Normal Parametersa,b
Most Extreme Differences

Mean
Std. Deviation
Absolute
Positive
Negative

Test Statistic
Asymp. Sig. (2-tailed)

115
,0000000
,26625667
,071
,071
-,058
,071
,200c,d

a. Test distribution is Normal.
b. Calculated from data.
c. Lilliefors Significance Correction.
d. This is a lower bound of the true significance.
COMPUTE ABSUT=ABS(RES_3).
EXECUTE.
REGRESSION
/MISSING LISTWISE

Universitas Sumatera Utara

/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT ABSUT
/METHOD=ENTER X1 X2 X3 X4 X5.

Regression
Variables Entered/Removeda
Variables
Entered

Model
1

Variables
Removed

Method

RELATE,
THINK, SENSE,
ACT, FEELb

. Enter

a. Dependent Variable: ABSUT
b. All requested variables entered.

Model Summary
Model

R
,180a

1

Adjusted R
Square

R Square
,032

Std. Error of the
Estimate

-,012

,15649

a. Predictors: (Constant), RELATE, THINK, SENSE, ACT, FEEL
ANOVAa
Model
1

Sum of Squares
Regression

df

Mean Square

,089

5

,018

Residual

2,669

109

,024

Total

2,758

114

F

Sig.
,726

,605b

a. Dependent Variable: ABSUT
b. Predictors: (Constant), RELATE, THINK, SENSE, ACT, FEEL
Coefficientsa
Unstandardized Coefficients
Model
1

B

Std. Error

Standardized
Coefficients
Beta

t

(Constant)

-,199

,303

SENSE

-,011

,047

-,023

FEEL

,029

,058

THINK

,053

,041

-,021

,041

,048

,044

ACT
RELATE

Sig.
-,656

,513

-,242

,809

,052

,496

,621

,130

1,284

,202

-,052

-,523

,602

,111

1,093

,277

a. Dependent Variable: ABSUT
REGRESSION
/MISSING LISTWISE

Universitas Sumatera Utara

/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y2
/METHOD=ENTER Y1.
Regression
Variables Entered/Removeda
Variables
Entered

Model
1

Variables
Removed

Method

b

Y1

. Enter

a. Dependent Variable: Y2
b. All requested variables entered.
Model Summary
Model

R
,370a

1

Adjusted R
Square

R Square
,137

Std. Error of the
Estimate

,129

,32058

a. Predictors: (Constant), Y1
ANOVAa
Model
1

Sum of Squares
Regression

df

Mean Square

1,842

1

1,842

Residual

11,613

113

,103

Total

13,455

114

F

Sig.

17,925

,000b

a. Dependent Variable: Y2
b. Predictors: (Constant), Y1
Coefficientsa
Unstandardized Coefficients
Model
1

B
(Constant)
Y1

Std. Error
2,330

,374

,401

,095

Standardized
Coefficients
Beta

t
,370

Sig.

6,236

,000

4,234

,000

a. Dependent Variable: Y2

Universitas Sumatera Utara

Universitas Sumatera Utara