Analisis Kepuasan Jemaat terhadap Kualitas Layanan Gereja X dengan menggunakan metode Service Quality.

!

#

"

$%% &'(

#

)

*

+

Universitas Kristen Maranatha

!
$ %
'


&

"

"

"

"(% %

#

#

$

()(

'


*

!(

'

+

"

'
*

$

!

"


$

&

$

$

&

$

'

&

$

*


$

+

*
"

*

" "
"
(

&

"

(
(


"

,
"
"
3( "

+
,

-

,

!!

. /(
. /(

,0

,0

1
2
4

Universitas Kristen Maranatha

vii

$
$$

1 (
!

"

,


5 53 ! (#

'$

78)

+
9%

+

'$

9%

, !

'$$

9%


(

'$'

9%

!(53(

1

"

1

%

'$+ )
'$1


8
&

!(

+

53

+

"

" 73

"9

;
" " :


:

8

4
$$

*

"
*

"39 %
%

-

"

$$

5 0

$$

*

$ "

$'

*

'

%%

$'

*

*

)

$*

:

+$

6

+

'$* ) :

+

!!

5

7
'

3( "

$+
" 53(
8

$+
"

$1

+'

$1
$2

Universitas Kristen Maranatha

viii

Universitas Kristen Maranatha

ix

Universitas Kristen Maranatha

ix

!

"#

$

%
&
&
(

)*

+%,- .

'

/01 .0 2

Universitas Kristen Maranatha

x

Universitas Kristen Maranatha

xi

!

"

+
.

<

@

96 B

)!)
-# ! $+$!#
,

+

)
/

/

* / 3

/

/

.

/
/

6

/ 3 /

,
/ /

)

/ /

.

/
/ ,

/
.

/
,

*
/
,

/

/

/ /

.

,
"

/ /
,

/ /
/ /

.
/

/
3

/ /
3
/ /

,<

/.

/ 3

/

,

/
*6 6
/ /

.

/

/ /

.

,
/
/

/

/ /
/
*

/
/

*

/

/
/

, "
/

,

Universitas Kristen Maranatha

<
/

/

/

/

6

.

,<

/
/

,
<

/

/

/
/

/

/

9

6

C

/

/

/ /

/

,
+

/

/

.
/

/

/

/

/

/

/
,

/ ,

/
+

,
/

.

6

> 6

/
.

/

/
. .

,"

.

.

/
.

/
6

,"

. .

"

+

.

..

6
/

<

@

.

3

,

,'

>
)

/

,)

*
+

',)

>

4

@D

"

+

@D

,:
)

>

,$
', $

*
+

9

4
@
@

Universitas Kristen Maranatha

,;
!

/ /
>

*
/

4

4

/

/

.

$ 9

.

/ 3
/

>

,

/

4

$

/

.

.

/

/

/
/

/

,5

,

)
.

/
.

"
/

/

.
"

@

/

/

,

Universitas Kristen Maranatha

)!) H
-

$+!# !# ! !#

$
%

& '

(
/

/

!

*

/ /

/

/

@

!

,

/

/

/

4

5,
, "

>

.

@,

.
@

/ 3
; L,

/

:(L* /

L

/

' :%

/

/
: L* /

3

3 * '(L 3

3

/

/

.
7

/

3

@
!9

0

;;,?=5,

3

/

*

'L

,

- HB$!+ 6.

/

.

/ 3

@

@

.

@
/

/

,

',
9

J :

M '%

:=L

* :L >

/

/
6

/

,

:,

.

/ 3

.

.

/

@,

5,'
)

*
/ /

/
,!

,

/

6

>

/
/

@) A
/

4

@/
/

/

/

:

/ /
/
Universitas Kristen Maranatha

4

/
/

@

*

/
/

', <

/

/

,
6

/

6

.

.
.
:,

@

/
.

/

>

.

/

@,

,

- HB$!+ 6.

>. A

6 @

/
/

.

.

.

,
.

.

@

9

*
/

,

Universitas Kristen Maranatha

!
" !

# $ %

$&

'

(

)

$&

'

(

, - .

+

&

#

0

1

&

0

(

3

" !

#

" !

#

#

/ (

-

*

*

2

0

2

0

!
*

!

)

%

( !

!

"

(
!

+

"

&

0
(

*
&

( !

0

'

"

-

4

2

$

! 5

5

3

!

" !

#%

! 5
0 -0 0

-*3675 /

'

!4

7

(- .

4 - .
8

"

#

7

(5

7

( %

'
4

#
.

5 .

( 4

4 0
"

#

- .

-*3675 /

Universitas Kristen Maranatha