Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan di Texas Fried Chicken di Bandung Indah Plaza Bandung.
!
" # !
$
%
"
&' ((
)*%&+
"
( ((
.
( (,%
/
-(
&(%*+
(%((
-&
%
v
i
Universitas Kristen Maranatha
.
$
0
.
"
$
"
"
!
1
"
" # !
%
2
%
"
&' (( !
$
%
$
)*%&+
&(%*+
"
-(
.
1
( (( 3
-&
5
/
( (( 4 ( (,%
3
%
v
i
i
Universitas Kristen Maranatha
!
"
#
$
'
%
%
%(# #
*
&
'
()(
*
!(
*
+
+
,
"
)
"
-
(%
-
% .
/
%$
0
"
"
%
% .
"
'
"
*
!4
(
"
6
!
7 %
%
1
/
% .
0
/
% .
0
/
% .
1
2
3 1
2
0
/
1
0
5
1
8
viii
Universitas Kristen Maranatha
"
-
"
2
"
;
7 %
(
"
5
$
(
"
(
%
/
% 9:9
8
"
"
'
"
*
"
6
"
-
%:)
"
2
!
"
;
%
""
!
"'
(
4/
%
/
0
1
*
%
/
0
1
;
%
%
/
!!
0
/
0
%
/
1
5
/ ! ((
5
1
!!
%
!!
!!
4/
%
1
0
%
!
0
/
0
%
!!
# !
=
''
''"
'*
'*
'*"
"6
0
4/
1 "2
%
!!
"5
'8
94 % %
''
'*
'*
4#
''
"*
1
,
;"%
D
6
D
6
% !
- - E
% .99/
3'
F
)8
" ,
" # !
$
%
"
&' ((
)*%&+
"
( ((
.
( (,%
/
-(
&(%*+
(%((
-&
%
v
i
Universitas Kristen Maranatha
.
$
0
.
"
$
"
"
!
1
"
" # !
%
2
%
"
&' (( !
$
%
$
)*%&+
&(%*+
"
-(
.
1
( (( 3
-&
5
/
( (( 4 ( (,%
3
%
v
i
i
Universitas Kristen Maranatha
!
"
#
$
'
%
%
%(# #
*
&
'
()(
*
!(
*
+
+
,
"
)
"
-
(%
-
% .
/
%$
0
"
"
%
% .
"
'
"
*
!4
(
"
6
!
7 %
%
1
/
% .
0
/
% .
0
/
% .
1
2
3 1
2
0
/
1
0
5
1
8
viii
Universitas Kristen Maranatha
"
-
"
2
"
;
7 %
(
"
5
$
(
"
(
%
/
% 9:9
8
"
"
'
"
*
"
6
"
-
%:)
"
2
!
"
;
%
""
!
"'
(
4/
%
/
0
1
*
%
/
0
1
;
%
%
/
!!
0
/
0
%
/
1
5
/ ! ((
5
1
!!
%
!!
!!
4/
%
1
0
%
!
0
/
0
%
!!
# !
=
''
''"
'*
'*
'*"
"6
0
4/
1 "2
%
!!
"5
'8
94 % %
''
'*
'*
4#
''
"*
1
,
;"%
D
6
D
6
% !
- - E
% .99/
3'
F
)8
" ,