Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan di Texas Fried Chicken di Bandung Indah Plaza Bandung.

!
" # !

$
%
"

&' ((
)*%&+
"

( ((
.

( (,%
/

-(

&(%*+
(%((

-&

%

v

i

Universitas Kristen Maranatha

.

$
0

.

"
$


"
"

!
1

"

" # !
%

2
%
"

&' (( !

$

%


$
)*%&+

&(%*+

"
-(
.

1
( (( 3

-&
5

/

( (( 4 ( (,%


3
%

v

i

i

Universitas Kristen Maranatha

!
"

#

$

'


%

%

%(# #

*

&

'

()(

*

!(

*
+


+

,
"

)
"

-

(%

-

% .

/

%$


0

"

"

%

% .

"

'

"

*

!4


(

"

6

!

7 %

%

1
/

% .

0


/
% .

0
/

% .

1

2

3 1

2

0
/

1

0

5
1

8

viii
Universitas Kristen Maranatha

"

-

"

2

"


;

7 %

(

"

5

$

(

"

(

%

/

% 9:9

8

"

"

'

"

*

"

6

"

-

%:)

"

2

!

"

;

%

""

!

"'

(

4/

%

/

0

1

*

%

/

0

1

;

%

%

/

!!

0

/

0

%

/

1

5

/ ! ((

5

1

!!

%

!!

!!
4/

%

1

0

%

!

0

/

0
%

!!

# !

=
''
''"

'*
'*
'*"

"6

0

4/

1 "2
%

!!

"5
'8

94 % %

''
'*
'*

4#

''

"*
1

,

;"%
D

6

D

6

% !

- - E

% .99/
3'

F

)8

" ,