B. Identification of the Problem
Based on researcher’s observation in the class room and interviews, there were some problems occurred in the marketing staff of PT. Beton Perkasa
Wijaksana regarding to the speaking skills. The problems could be classified into several aspects, they were:
1. The lack of fluency Fluency was the main problem of the staff. They did not fluently speak
English. They found it difficult to speak English. Based on the interview, they argued that they could understand. However, it was hard to say something in
English. It was then, very important to make they speak more fluently. 2. The lack of accuracy
Accuracy was another problem of the staff speaking skills. Usually, when someone did not fluently speak a language it could because of they were lack of
accuracy. They often made grammatical errors, for instance in the minimum requirements. Thus, it made them less confident to use the language.
3. The lack of motivation and eagerness Adults were different to students at school. Adults had more responsibility
in their jobs and in the family. Thus, they argued that they had less time to improve their English. Moreover, their thoughts were more practical. They said, it
was useless to learn English at course. They did. However, it did not work. Moreover, to ask them to learn English, they would say, they were busy and feel
enough with the work. Since, the negative thinking has been in their mind, therefore, it was needed to change their thoughts and show them the real and
practical way in learning English in friendly way. 4. The lack of practice
Another problem of the staff about speaking skills was the lack of practice. An English education lecturer stated, “Language is a set of habit.” It
means, it is not a matter what the language is, we have to try to use the language. Thus, if we want to be able to master a language, we have to use the language.
However, the marketing staff most used the English skills passively. They needed more time and chance to practice. The Human Research Development HRD was
the division who had the biggest role to develop the staff skills, frequently hold some training in order to develop the staff skills. Some training which was related
to the civil engineering was held very intensively for instance the NAV electronic data processing training. However, there was not any training which was for
developing the English speaking skills.
C. Delimitation of the Problem
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