Pengaruh Konflik Peran Dan Motivasi Sebagai Variabel Intervening Terhadap Kinerja Pada Kantor Kesehatan Pelabuhan (Kkp) Kelas I Medan Belawan Dan Kualanamu
DAFTAR PUSTAKA
Abdullah, Zainuddinn, Darwanis dan Basri Zein (2012). Pengaruh Stres
Kerjaterhadap Kinerja Auditor Melalui Motivasi Kerja sebagai Variabel
Intervening Studi Pada Auditor Intern di Pemerintah Provinsi Aceh.Jurnal
Akuntansi. Pascasarjana Universitas Syiah Kuala. Volume 2, No. 1,
November 2012. pp. 142- 150.ISSN 2302-0164.
Amyx, Douglas, Dheeraj Sharma And Bruce L. Alford. (2014). The Influence of Role
Ambiguity And Goal Acceptance On Salesperson Performance And
Commitment. Marketing Management Journal, Spring 2014. Volume 24,
Issue 1, Pages 52-65.
Andraeni, Ni Nyoman Novitasari, (2003). “Pengaruh Stres Kerja terhadap Motivasi
Kerja dan Kinerja Karyawan PT. H.M Sampoerna Tbk. Studi Pengembangan
SDA.”Tesis Program Pasca Sarjana Universitas Airlangga. Surabaya.
Balfour, D., & Wechsler, B. (1996). Organizational Commitment: Antecedents And
Outcomes In Public Organizations. Public Productivity and Management
Review, 29, 256-277.
Bano, Bushara and Rajiv Kumar Jha. (2012). Organizational Role Stress Among
Public and Private Sector Employees: A Comparative Study. The Lahore
Journal of Business. 1:1 (Summer 2012): pp. 23–36.
Basım, Nejat, Mehmet Erkenekli and Harun Şeşen. (2010). The Relationship of
Locus of Control in Individual Behavior with the Perception of Role Conflict
and Role Ambiguity: An Investigation in the Public Sector. Review of Public
Administration, Volume 4 No 1 March 2010, p.169-189.
Bhakti, Septa Jangkung Waskita. (2005) Pengaruh Kepuasan Kerja, Komitmen
Organisasi, Konflik Peran dan Ambiguitas Peran terhadap Turnover
Intention (Studi Empiris Pada Kantor Akuntan Publik di Semarang). EJournal Universitas Katolik Soegijapranata.
Churiyah, Madziatul. (2011). Pengaruh Konflik Peran, Kelelahan Emosional terhadap
Kepuasan Kerja dan Komitmen Organisasi. Jurnal Ekonomi Bisnis, Th. 16,
No. 2, Juli 2011.
Cuhadar, M. Turan. (2008). The Sectoral Analyse of Role Conflict and Role
Ambiguity With Job Satisfaction and Organizational Commitment : Study
111
In Mediterranean Region. Journal of Global Strategic Management.
December 2008.Vol.04.108-118.
Febrianty.(2012). Pengaruh Role Conflict, Role Ambiguity dan Work-Family
Conflict terhadap Komitmen Organisasional. Jurnal Ekonomi dan Informasi
Akuntansi (Jenius).Vol. 2 No. 3 Sept 2012.
Flipo, EB, (1992). Manajemen Personalia. Edisi Keenam, Penerbit Erlangga, Jakarta.
Hanna, Elizabeth dan Friska Firnanti. (2013). Faktor-Faktor yang Mempengaruhi
Kinerja Auditor.Jurnal Bisnis dan Akuntansi. Vol. 15, No. 1, Juni 2013 Hlm.
13 – 28. ISSN: 1410 – 9875. http: //www.tsm.ac.id/JBA.
Harijanto, Djony, Umar Nimran dan Achmad Sudiro. 2013. The Influence of Role
Conflict and Role Ambiguity on The Employee’s Performance Through
Commitment and Self-Efficacy (Study on the Nurses at Public Health
Service Center of Kabupaten Kediri, East Java). IOSR Journal of Business
and Management (IOSR-JBM).e-ISSN: 2278-487X. Volume 8, Issue 1 (Jan.
- Feb. 2013), PP 98-105.
Høigaard, Rune, Fuglestad, Susanne, Peters, Derek M., Cuyper, Bert De, Backer,
Maarten De and Boen, Filip (2010). Role Satisfaction Mediates the Relation
between Role Ambiguity and Social Loafing among EliteWomen Handball
Players', Journal of Applied Sport Psychology, 22: 4, 408 — 419.
Idris, Mohd Kamel (2011). Over Time Effects of Role Stress on Psychological Strain
among Malaysian Public University Academics.International Journal of
Business and Social Science. Vol. 2 No. 9 [Special Issue - May 2011
Jdaitawi, MalekAbdul-Aziz Saleh, Noor-Azniza Ishak, Lina Abo-Safyah, Foua'd
Musallam. (2013). The Moderating Role of Tolerance Ambiguity in the
Stressors-Strain Relationship: An Empirical Study among University
Lecturers in Saudi Arabia. Journal of Education and Practice. ISSN 22221735 (Paper) ISSN 2222-288X (Online). Vol.4, No.28, 2013.
Karimi, Roohangiz, Zoharah Binti Omar, Farhad Alipour and Zinab Karimi. (2014).
The Influence of Role Overload, Role Conflict And Role Ambiguity On
Occupational Stress Among
Nurses In Selected Iranian Hospitals.
International Journal of Asian Social Science. 4(1): 34- 40.
Khattak, Muhammad Arif And Quarat-Ul-Ain Nadeem Iqbal. (2013). Impact of Role
Ambiguity on Job Satisfaction, Mediating Role of Job Stress. International
Journal of Academic Research in Accounting, Finance and
Management Sciences. Vol. 3 (3), pp. 28–39.
Latham, G. P. & Steele, T. P. (1983).The motivational effects of participation versus
goal setting on performance.Academy of Management Journal, 26(3), 406417.
Locke, E. A., & Latham, G. P. (2002).Building a Practically Useful Theory of Goal
Setting and Task Motivation.American Psychologist, 57(9), 705-717.
Luthans, Fred. (2001). Organizational Behavior.McGraw-Hill Higher Education.
Meidah, Endah. (2013). Pengaruh Konflik Peran Ganda, Kecerdasan Emosional dan
Komitmen Organisasi terhadap Kinerja Perawat Wanita.E-Journal
Universitas Islam Negeri Syarif Hidayatullah.
Michael, Daniel F.. (2014). The Impact of Leader-Member Exchange, Supportive
Supervisor Communication, Affective Commitment, and Role Ambiguity on
Bank Employees’ Turnover Intentions and Performance. International
Journal of Business and Social Science. Vol.5, No.7; June 2014.
www.ijbssnet.com.
Mulyati, Syari. (2010). Pengaruh Konflik Peran dan Stres Kerja Terhadap Komitmen
Organisasi (Studi Pada Akuntan Publik di Jakarta). E-journal Universitas
Gunadarma.
Nugroho, Agung Hery. (2013). Pengaruh Konflik Peran dan Perilaku Anggota
Organisasi terhadap Kinerja Kerja Pegawai pada Kepolisian Republik
Indonesia Kepolisian Wilayah Kota Besar Semarang. E-journal Undip
Semarang
Peraturan
Menteri
Kesehatan
Republik
Indonesia
Nomor
356/MENKES/PER/IV/2008 Tentang Organisasi dan Tata Kerja Kantor
Kesehatan Pelabuhan.
Rageb, Mohamed A., Eman Mohamed Abd-El-Salam, Ahmed El-Samadicyand
Shaimaa Farid. (2013). Organizational Commitment, Job Satisfaction and
Job Performance as a mediator between Role Stressors and Turnover
Intentions A Study from an Egyptian cultural perspective. The Business &
Management Review, Vol.3 Number-2, January 2013.
Rantika, Renny dan Sunjoyo (2010).Pengaruh Konflik Kerja-keluarga terhadap
Komitmen Organisasional yang Dimediasi oleh Kepuasan Kerja pada
Profesi Perawat di Rumah Sakit Umum Daerah (RSUD) Dr. Moewardi
Surakarta. Published on Proceeding of Seminar Akbar Forum Manajemen
Indonesia (FMI) 2010, Management: Future Challenges. Surabaya: Sheraton
Hotel. p. 37.
Rizzo JR, House RJ, Lirtzman SI (1970). Role conflict and ambiguity incomplex
organizations.Admin. Sci. Quart., 15: 150-163.
Robbin, SP, (2001), Perilaku Organisasi, Konsep, Kontroversi dan Aplikasi, Edisi
Kedelapan Bahasa Indonesia, Prenticehall Education.
Safaria, Triantoro, Ahmad bin Othman and Muhammad Nubli Abdul Wahab. (2011).
Role Ambiguity, Role Conflict, the Role of Job Insecurity as Mediator
toward Job Stress among Malay Academic Staff: A SEM Analysis. Current
Research Journal of Social Sciences 3(3): 229-235, 2011 ISSN: 2041-3246.
Setyaningsih, Sumarni dan Ratnawati (2009). Pengaruh Budaya Organisasi,
Kepuasan Kerja dan Motivasi terhadap Kinerja Pegawai Dinas Tenaga Kerja
Kota Jambi. Jurnal Manajemen Bisnis dan Publik. Volume 1 Nomor 1. April
2009. Hal 17-30.
Siahaan, Hotman (2012). Pengaruh Motivasi dan Kemampuan terhadap Kinerja
Petugas Pengendalian Risiko Lingkungan di Kantor Kesehatan Pelabuhan
Kelas I Medan. Tesis Pascasarjana Administrasi Kebijakan Kesehatan
(AKK) Publikasi. Fakultas Kesehatan Masyarakat. Medan.
Siwi, Tri (2005). Pengaruh Komitmen Profesi,Partisipasi Anggaran dan Self Efficacy
terhadap Konflik Peran (Studi Empiris Pada Wanita Karir di
Yogyakarta).Simposium Riset Ekonomi II Surabaya,23-24 November 2005.
Smith, Amy (2011). C. Role Ambiguity and Role Conflict in Nurse Case Managers
An Integrative Review. Professional Case Management Vol. 16, No. 4, 182–
196.
Suhartini dan Nana Habib Maulana.(2011). Pengaruh Konflik Peran Terhadap
Prestasi Kerja Karyawan PT. Indoturbine Jakarta.Jurnal Akuntansi,
Manajemen Bisnis dan Sektor Publik (JAMBSP). JAMBSP Vol. 8 No. 1 –
Oktober 2011: 57 – 77. ISSN 1829 – 9857.
Tang, Yung Tai and Chen Hua Chang.(2010). Impact of role ambiguity and
role conflict on employee creativity.African Journal of Business
Management Vol. 4(6), pp. 869-881, June 2010 ISSN 1993-8233.
Tataw, David B. Payer (2009). Provider Role Conflict In Municipal Safety-Net
Health Systems. Public Administration & Management. Volume 16, Number
1, 46-74.
Tharmalingam, Sobanah Dhevi and Muhammad Awais Bhatti. (2014). Work-family
conflict: An investigation on job involvement, role ambiguity and job
demand: Moderated by social support. Journal of Human Resource
Management. 2014; 2(3): 52-62. ISSN: 2331-0707 (Print); ISSN: 2331-0715
(Online).
Tranggono, Rahadyan Probo dan Andi Kartika.(2008). Pengaruh Komitmen
Organisasional dan Profesional terhadap Kepuasan Kerja Auditor dengan
Motivasi Sebagai Variabel Intervening.Jurnal Bisnis dan Ekonomi (JBE),
Maret 2008, Hal. 80 – 90.
Vazifehdost, Hosein dan Mahmood Rahmani. (2013). The Relationships Between
Teamwork, Role Ambiguity, Supervisor–Nurse And Well-Being: Public
Against Private Sector Nurse. International Journal of Research In Social
Sciences. Dec. 2013. Vol. 3, No.4. ISSN 2307-227X.
Víctor E. Olivares-Faúndez et al. (2014). Relationships between Burnout and role
Ambiguity, Role Conflict and Employee Absenteeism among health
workers.Terapia PsicolÓgica, Vol. 32, Nº 2, 111-120. ISSN 0716-6184
(impresa) · ISSN 0718-4808 (en línea).
Volle, Katharine M. (2014), "Public Service Motivation, Role Ambiguity , and Job
Satisfaction Among Municipal Police Officers". Research Papers. Paper
545.http://opensiuc.lib.siu.edu/gs_rp/545.
Volle, Katharine M., (2014)."Public Service Motivation, Role Ambiguity, and Job
Satisfaction Among Municipal Police Officers" Research Papers. Paper
545.http://opensiuc.lib.siu.edu/gs_rp/545.
Yousef, Darwis A., (2002), “Job Satisfaction as a Mediator of The Relationship
between Role Stressors and Organizational Commitment: A Study from An
Arabic Cultural Perspective”, Journal of Management Psychology, Vol.17,
No.4, pp.250-266.
Yuniarto, Arif Sapta. (2011). Pengaruh Komitmen Organisasi dengan Kepuasan
Kerja Auditor Pemerintah dengan Kepemimpinan dan Jabatan Sebagai
Variabel Intervening.E-Journal. UNDIP Semarang.
Zurnali,
Cut. (2010). Learning Organization, Competency, Organizational
Commitment, dan Customer Orientation : Knowledge Worker - Kerangka
Riset Manajemen Sumberdaya Manusia di Masa Depan. Penerbit Alfabeta
Bandung.
Abdullah, Zainuddinn, Darwanis dan Basri Zein (2012). Pengaruh Stres
Kerjaterhadap Kinerja Auditor Melalui Motivasi Kerja sebagai Variabel
Intervening Studi Pada Auditor Intern di Pemerintah Provinsi Aceh.Jurnal
Akuntansi. Pascasarjana Universitas Syiah Kuala. Volume 2, No. 1,
November 2012. pp. 142- 150.ISSN 2302-0164.
Amyx, Douglas, Dheeraj Sharma And Bruce L. Alford. (2014). The Influence of Role
Ambiguity And Goal Acceptance On Salesperson Performance And
Commitment. Marketing Management Journal, Spring 2014. Volume 24,
Issue 1, Pages 52-65.
Andraeni, Ni Nyoman Novitasari, (2003). “Pengaruh Stres Kerja terhadap Motivasi
Kerja dan Kinerja Karyawan PT. H.M Sampoerna Tbk. Studi Pengembangan
SDA.”Tesis Program Pasca Sarjana Universitas Airlangga. Surabaya.
Balfour, D., & Wechsler, B. (1996). Organizational Commitment: Antecedents And
Outcomes In Public Organizations. Public Productivity and Management
Review, 29, 256-277.
Bano, Bushara and Rajiv Kumar Jha. (2012). Organizational Role Stress Among
Public and Private Sector Employees: A Comparative Study. The Lahore
Journal of Business. 1:1 (Summer 2012): pp. 23–36.
Basım, Nejat, Mehmet Erkenekli and Harun Şeşen. (2010). The Relationship of
Locus of Control in Individual Behavior with the Perception of Role Conflict
and Role Ambiguity: An Investigation in the Public Sector. Review of Public
Administration, Volume 4 No 1 March 2010, p.169-189.
Bhakti, Septa Jangkung Waskita. (2005) Pengaruh Kepuasan Kerja, Komitmen
Organisasi, Konflik Peran dan Ambiguitas Peran terhadap Turnover
Intention (Studi Empiris Pada Kantor Akuntan Publik di Semarang). EJournal Universitas Katolik Soegijapranata.
Churiyah, Madziatul. (2011). Pengaruh Konflik Peran, Kelelahan Emosional terhadap
Kepuasan Kerja dan Komitmen Organisasi. Jurnal Ekonomi Bisnis, Th. 16,
No. 2, Juli 2011.
Cuhadar, M. Turan. (2008). The Sectoral Analyse of Role Conflict and Role
Ambiguity With Job Satisfaction and Organizational Commitment : Study
111
In Mediterranean Region. Journal of Global Strategic Management.
December 2008.Vol.04.108-118.
Febrianty.(2012). Pengaruh Role Conflict, Role Ambiguity dan Work-Family
Conflict terhadap Komitmen Organisasional. Jurnal Ekonomi dan Informasi
Akuntansi (Jenius).Vol. 2 No. 3 Sept 2012.
Flipo, EB, (1992). Manajemen Personalia. Edisi Keenam, Penerbit Erlangga, Jakarta.
Hanna, Elizabeth dan Friska Firnanti. (2013). Faktor-Faktor yang Mempengaruhi
Kinerja Auditor.Jurnal Bisnis dan Akuntansi. Vol. 15, No. 1, Juni 2013 Hlm.
13 – 28. ISSN: 1410 – 9875. http: //www.tsm.ac.id/JBA.
Harijanto, Djony, Umar Nimran dan Achmad Sudiro. 2013. The Influence of Role
Conflict and Role Ambiguity on The Employee’s Performance Through
Commitment and Self-Efficacy (Study on the Nurses at Public Health
Service Center of Kabupaten Kediri, East Java). IOSR Journal of Business
and Management (IOSR-JBM).e-ISSN: 2278-487X. Volume 8, Issue 1 (Jan.
- Feb. 2013), PP 98-105.
Høigaard, Rune, Fuglestad, Susanne, Peters, Derek M., Cuyper, Bert De, Backer,
Maarten De and Boen, Filip (2010). Role Satisfaction Mediates the Relation
between Role Ambiguity and Social Loafing among EliteWomen Handball
Players', Journal of Applied Sport Psychology, 22: 4, 408 — 419.
Idris, Mohd Kamel (2011). Over Time Effects of Role Stress on Psychological Strain
among Malaysian Public University Academics.International Journal of
Business and Social Science. Vol. 2 No. 9 [Special Issue - May 2011
Jdaitawi, MalekAbdul-Aziz Saleh, Noor-Azniza Ishak, Lina Abo-Safyah, Foua'd
Musallam. (2013). The Moderating Role of Tolerance Ambiguity in the
Stressors-Strain Relationship: An Empirical Study among University
Lecturers in Saudi Arabia. Journal of Education and Practice. ISSN 22221735 (Paper) ISSN 2222-288X (Online). Vol.4, No.28, 2013.
Karimi, Roohangiz, Zoharah Binti Omar, Farhad Alipour and Zinab Karimi. (2014).
The Influence of Role Overload, Role Conflict And Role Ambiguity On
Occupational Stress Among
Nurses In Selected Iranian Hospitals.
International Journal of Asian Social Science. 4(1): 34- 40.
Khattak, Muhammad Arif And Quarat-Ul-Ain Nadeem Iqbal. (2013). Impact of Role
Ambiguity on Job Satisfaction, Mediating Role of Job Stress. International
Journal of Academic Research in Accounting, Finance and
Management Sciences. Vol. 3 (3), pp. 28–39.
Latham, G. P. & Steele, T. P. (1983).The motivational effects of participation versus
goal setting on performance.Academy of Management Journal, 26(3), 406417.
Locke, E. A., & Latham, G. P. (2002).Building a Practically Useful Theory of Goal
Setting and Task Motivation.American Psychologist, 57(9), 705-717.
Luthans, Fred. (2001). Organizational Behavior.McGraw-Hill Higher Education.
Meidah, Endah. (2013). Pengaruh Konflik Peran Ganda, Kecerdasan Emosional dan
Komitmen Organisasi terhadap Kinerja Perawat Wanita.E-Journal
Universitas Islam Negeri Syarif Hidayatullah.
Michael, Daniel F.. (2014). The Impact of Leader-Member Exchange, Supportive
Supervisor Communication, Affective Commitment, and Role Ambiguity on
Bank Employees’ Turnover Intentions and Performance. International
Journal of Business and Social Science. Vol.5, No.7; June 2014.
www.ijbssnet.com.
Mulyati, Syari. (2010). Pengaruh Konflik Peran dan Stres Kerja Terhadap Komitmen
Organisasi (Studi Pada Akuntan Publik di Jakarta). E-journal Universitas
Gunadarma.
Nugroho, Agung Hery. (2013). Pengaruh Konflik Peran dan Perilaku Anggota
Organisasi terhadap Kinerja Kerja Pegawai pada Kepolisian Republik
Indonesia Kepolisian Wilayah Kota Besar Semarang. E-journal Undip
Semarang
Peraturan
Menteri
Kesehatan
Republik
Indonesia
Nomor
356/MENKES/PER/IV/2008 Tentang Organisasi dan Tata Kerja Kantor
Kesehatan Pelabuhan.
Rageb, Mohamed A., Eman Mohamed Abd-El-Salam, Ahmed El-Samadicyand
Shaimaa Farid. (2013). Organizational Commitment, Job Satisfaction and
Job Performance as a mediator between Role Stressors and Turnover
Intentions A Study from an Egyptian cultural perspective. The Business &
Management Review, Vol.3 Number-2, January 2013.
Rantika, Renny dan Sunjoyo (2010).Pengaruh Konflik Kerja-keluarga terhadap
Komitmen Organisasional yang Dimediasi oleh Kepuasan Kerja pada
Profesi Perawat di Rumah Sakit Umum Daerah (RSUD) Dr. Moewardi
Surakarta. Published on Proceeding of Seminar Akbar Forum Manajemen
Indonesia (FMI) 2010, Management: Future Challenges. Surabaya: Sheraton
Hotel. p. 37.
Rizzo JR, House RJ, Lirtzman SI (1970). Role conflict and ambiguity incomplex
organizations.Admin. Sci. Quart., 15: 150-163.
Robbin, SP, (2001), Perilaku Organisasi, Konsep, Kontroversi dan Aplikasi, Edisi
Kedelapan Bahasa Indonesia, Prenticehall Education.
Safaria, Triantoro, Ahmad bin Othman and Muhammad Nubli Abdul Wahab. (2011).
Role Ambiguity, Role Conflict, the Role of Job Insecurity as Mediator
toward Job Stress among Malay Academic Staff: A SEM Analysis. Current
Research Journal of Social Sciences 3(3): 229-235, 2011 ISSN: 2041-3246.
Setyaningsih, Sumarni dan Ratnawati (2009). Pengaruh Budaya Organisasi,
Kepuasan Kerja dan Motivasi terhadap Kinerja Pegawai Dinas Tenaga Kerja
Kota Jambi. Jurnal Manajemen Bisnis dan Publik. Volume 1 Nomor 1. April
2009. Hal 17-30.
Siahaan, Hotman (2012). Pengaruh Motivasi dan Kemampuan terhadap Kinerja
Petugas Pengendalian Risiko Lingkungan di Kantor Kesehatan Pelabuhan
Kelas I Medan. Tesis Pascasarjana Administrasi Kebijakan Kesehatan
(AKK) Publikasi. Fakultas Kesehatan Masyarakat. Medan.
Siwi, Tri (2005). Pengaruh Komitmen Profesi,Partisipasi Anggaran dan Self Efficacy
terhadap Konflik Peran (Studi Empiris Pada Wanita Karir di
Yogyakarta).Simposium Riset Ekonomi II Surabaya,23-24 November 2005.
Smith, Amy (2011). C. Role Ambiguity and Role Conflict in Nurse Case Managers
An Integrative Review. Professional Case Management Vol. 16, No. 4, 182–
196.
Suhartini dan Nana Habib Maulana.(2011). Pengaruh Konflik Peran Terhadap
Prestasi Kerja Karyawan PT. Indoturbine Jakarta.Jurnal Akuntansi,
Manajemen Bisnis dan Sektor Publik (JAMBSP). JAMBSP Vol. 8 No. 1 –
Oktober 2011: 57 – 77. ISSN 1829 – 9857.
Tang, Yung Tai and Chen Hua Chang.(2010). Impact of role ambiguity and
role conflict on employee creativity.African Journal of Business
Management Vol. 4(6), pp. 869-881, June 2010 ISSN 1993-8233.
Tataw, David B. Payer (2009). Provider Role Conflict In Municipal Safety-Net
Health Systems. Public Administration & Management. Volume 16, Number
1, 46-74.
Tharmalingam, Sobanah Dhevi and Muhammad Awais Bhatti. (2014). Work-family
conflict: An investigation on job involvement, role ambiguity and job
demand: Moderated by social support. Journal of Human Resource
Management. 2014; 2(3): 52-62. ISSN: 2331-0707 (Print); ISSN: 2331-0715
(Online).
Tranggono, Rahadyan Probo dan Andi Kartika.(2008). Pengaruh Komitmen
Organisasional dan Profesional terhadap Kepuasan Kerja Auditor dengan
Motivasi Sebagai Variabel Intervening.Jurnal Bisnis dan Ekonomi (JBE),
Maret 2008, Hal. 80 – 90.
Vazifehdost, Hosein dan Mahmood Rahmani. (2013). The Relationships Between
Teamwork, Role Ambiguity, Supervisor–Nurse And Well-Being: Public
Against Private Sector Nurse. International Journal of Research In Social
Sciences. Dec. 2013. Vol. 3, No.4. ISSN 2307-227X.
Víctor E. Olivares-Faúndez et al. (2014). Relationships between Burnout and role
Ambiguity, Role Conflict and Employee Absenteeism among health
workers.Terapia PsicolÓgica, Vol. 32, Nº 2, 111-120. ISSN 0716-6184
(impresa) · ISSN 0718-4808 (en línea).
Volle, Katharine M. (2014), "Public Service Motivation, Role Ambiguity , and Job
Satisfaction Among Municipal Police Officers". Research Papers. Paper
545.http://opensiuc.lib.siu.edu/gs_rp/545.
Volle, Katharine M., (2014)."Public Service Motivation, Role Ambiguity, and Job
Satisfaction Among Municipal Police Officers" Research Papers. Paper
545.http://opensiuc.lib.siu.edu/gs_rp/545.
Yousef, Darwis A., (2002), “Job Satisfaction as a Mediator of The Relationship
between Role Stressors and Organizational Commitment: A Study from An
Arabic Cultural Perspective”, Journal of Management Psychology, Vol.17,
No.4, pp.250-266.
Yuniarto, Arif Sapta. (2011). Pengaruh Komitmen Organisasi dengan Kepuasan
Kerja Auditor Pemerintah dengan Kepemimpinan dan Jabatan Sebagai
Variabel Intervening.E-Journal. UNDIP Semarang.
Zurnali,
Cut. (2010). Learning Organization, Competency, Organizational
Commitment, dan Customer Orientation : Knowledge Worker - Kerangka
Riset Manajemen Sumberdaya Manusia di Masa Depan. Penerbit Alfabeta
Bandung.