Analisis Tingkat Kepuasan Wisatawan Mancanegara Pengunjung Objek Wisata Alam Taman Nasional Gunung Leuser Di Bukit Lawang SPTN Wilayah V Bahorok BTPN Wilayah III Stabat

1st attachment Descriptive Analysis of questionnaires
” Satisfaction Analysis of Foreign Tourist Attraction
Against Nature at Gunung Leuser National Park in
Bukit Lawang"
____________________________________________________________________
Date of issue:

Questionnaire number :

I am Christianto Y V Tarigan a college student of Management Department of
Economic Faculty, University of North Sumatera, doing my thesis by collecting some
datas in this research, as for my thesis is about “Satisfaction Analysis of Foreign
Tourist Attraction Against Nature at Gunung Leuser National Park in Bukit
Lawang"
Please go through the following questionnaire and identify the appropriate responses
for each of them. There is no such thing as a correct answer, therefore feel free to
respond without reservation . Disclaimer: Your response via this questionnaire will be
used strictly for academic purposes. There will not be any commercial solicitation or
usage of the response in any kind/form whatsoever. I’m really obliged to you for your
participation.
Identity of Respondents

1. Name

:………… …………………………………………….

2. Age

:……….. Old

3. Address

:………… …………………………………………….

4. Nationality

:………… …………………………………………….

5. Gender
a. Man

b. Woman

6. Marital status
a. Married

b. Unmarried

7. Graduation
a. Elementary School

c. Senior High School

e. University

b. Junior High School

d. Diploma

f. Other (

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8. Occupation
a. Civil servants

c. Businessman

e. House wife

b. Private employees

d. Student/Student college

f. Other (

9. Average monthly income :
a. Less than 500 €

d. 2,000 € - 2,999 €

b. 500 € - 999 €

e. 3,000 € - 4,999 €

c. 1,000 € - 1,999 €

f. over 5,000 €

10. Average monthly expenses :
a. Less than 250 €

d. 1.000 € - 1.500 €

b. 250€ - 500 €

e. 1.500 € - 2.500 €

c. 500 € - 1.000 €

f. over 2.500 €

11. The cost of vacation :
a. Less than 500 €

d. 2.500€ - 3.500 €

b. 500 € - 1.500 €

e. 3.500 € - 4.500 €

c. 1.500 € - 2.500 €

f. over 4.500 €

12. How long will you stay here ? …… days
a. Less than 8 days

c. over 14 days

b. 8 – 14 days

Stages of Tourists’ behavior at Gunung Leuser National Park in Langkat
District North Sumatera Province :
Mark (X) on your answer.
I. Introduction necessary
1. Who are you traveling with?

a. Alone

c. Coworkers

e. Husband or wife

b. Family

d. Friends

f. Other (

2. What is your favorite thing?
a. Nature

c. Culinary

e. Cultural

b. Historical

d. Shopping

f. Other (

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3. Why are the tours interesting to you?
a. supporting the environment conservation
b. Tour packages
c. Educational
d. Facilities and infrastructure of attraction place
e. The culture of the local people
f. Other (

4. Reasons why do you chose to come to Gunung Leuser National Park in Langkat
District North Sumatera Province?
a. New environment

c. Healthy

e. Knowledge

b. Comfortable and the beautiful scenery d. Entertain

f. Other (

5. What benefits do you expect by visiting Gunung Leuser National Park in Langkat
District North Sumatera Province?
a. Refreshing

c. Experience

b. Healthy

d. knowledge

e. Other pleasant (

Universitas Sumatera Utara

2ndattachment: Questionnaire of evaluating the level satisfaction
The level satisfaction
Form instruction
A. Importance level
Evaluating the contribution of attraction place’s indicators provided by Gunung Leuser National Park in Gunung Leuser National Park in Langkat
District North Sumatera Province as a basic consideration visitors to visit the attraction place.

LI

= less important

QI

= Quite important

NI

= Not important

I

= Important

MI

= Most important

E

= Excellent

B. Operation level
W

= Worst

GE

= Good enough

B

= Bad

G

= Good

Instruction: Mark (V) in the table below according on your choice.
No

Attribute

LI

Importance level
NI
QI
I

MI

W

Operation level
B
GE
G

E

Tangiable
1 Ticket expenses
2 Scenery
3 Road condition in TNGL
4 The cleanliness of attraction place
5 Facilities and infrastructure of attraction place
6 Employee appearance
7 Link road going to TNGL
8 Accessibility of attraction place

Universitas Sumatera Utara

Reability
No
9
10
11
12
13
14
15
16

Atribute

LI

Importance level
NI
QI
I

MI

W

Operation level
B
GE
G

E

The uniqueness of attraction place
The events are organized by tourist attractions
Tour packages
Information description
Feeding Time
Jungle Trek
Orang Utan Conservation
Rafting / Tubing

Responsive
17 Services
18 Handling complaints of visitors
19 Hospitality employees
Assurance
20 Attraction place security
21 Safety assurance of games offered
22 The competences of employee
Empathy
23 The directions of facilities
24 The board description
25 The cleanliness of rest area provided by tourist
attractions
26 Information center is provided by tourist attraction
27 Tour guide

Universitas Sumatera Utara