ANALISIS DAN PERANCANGAN SISTEM LAYANAN PENDUKUNG PRODUK PADA PT. HONORIS INDUSTRY - Binus e-Thesis

  _____________________________________________________________ Jurusan Teknik Informatika

  Skripsi Sarjana Komputer Semester Ganjil tahun 2006/2007

  

ANALISIS DAN PERANCANGAN SISTEM LAYANAN PENDUKUNG

PADA PT. HONORIS INDUSTRY

  Laurensia 0700724780 Sylvia Wilsinky 0700724805 Diana Kartika Sari 0700726861

  Kelas/Kelompok : 07PBT / 9

  Abstrak

  Tujuan penelitian ialah menganalisis masalah yang dihadapi oleh perusahaan dan merancang sistem layanan pendukung pada PT. HONORIS INDUSTRY yang dapat dimanfaatkan untuk menjalin hubungan dengan pelanggan dalam penyampaian informasi dan pemesanan melalui internet. Metode penelitian yang digunakan dalam melakukan analisis adalah dengan menyebarkan kuesioner, studi pustaka baik dari buku maupun internet dan informasi yang didapat dari bahan-bahan yang diberikan perusahaan. Sedangkan metode perancangan yang digunakan meliputi perancangan basis data, perancangan layar, spesifikasi modul, dan pemodelan sistem dengan UML. Hasil yang diperoleh dari penelitian adalah sistem layanan pendukung yang digunakan perusahaan untuk memuaskan pelanggan dalam menyampaikan informasi produk dan pemesanan melalui internet. Simpulan yang dapat diperoleh dari skripsi ini adalah kepuasan pelanggan sangat penting karena dapat meningkatkan loyalitas dalam konsumsi produk–produk yang ditawarkan, dan kemudian merekomendasikan kepada pihak lain, sehingga dapat membangun reputasi yang baik bagi perusahaan.

  Kata kunci: analisis dan perancangan, sistem layanan pendukung.

PRAKATA

  Puji dan syukur penulis panjatkan kepada Tuhan Yang Maha Esa karena atas berkat dan rahmat-Nya, skripsi ini dapat terselesaikan tepat pada waktunya.

  Adapun tujuan penyusunan skripsi yang berjudul “Analisis dan Perancangan Sistem Layanan Pendukung pada PT. Honoris Industry” ini adalah sebagai salah satu syarat untuk meraih gelar kesarjanaan pada jurusan Teknik Informatika jenjang pendidikan Strata-I Universitas Bina Nusantara.

  Skripsi ini dapat terselesaikan berkat bantuan serta bimbingan dari berbagai pihak. Oleh karena itu, perkenankanlah penulis menyampaikan ucapan terima kasih kepada pihak–pihak yang telah membantu baik secara langsung maupun tidak langsung, terutama kepada:

  1. Prof. Dr. Gerrardus Polla, M.App., Sc. selaku Rektor Universitas Bina Nusantara yang telah memberikan kesempatan dan kepercayaan kepada penulis untuk menyelesaikan skripsi ini;

  2. Ir. Sablin Yusuf M.Sc., MCompSc. selaku Dekan Fasilkom Universitas Bina Nusantara yang mendukung penulis dalam menyelesaikan skripsi ini; 3.

  Universitas Bina Nusantara yang telah memberi pengarahan dalam menyelesaikan skripsi ini;

  4. Fredy Purnomo S.Kom. M.Kom. selaku Sekretaris Jurusan Teknik Informatika yang telah memberikan bimbingan teknis dalam penulisan skripsi ini;

  5. Bapak Tri Djoko Wahjono, Ir., M.Sc. selaku dosen pembimbing yang telah memberikan banyak bimbingan, pengarahan, dan masukan dari sejak awal sampai selesainya skripsi ini; 6. Orang tua dan keluarga tercinta yang telah memberikan doa, dukungan dan semangat kepada penulis selama penyusunan skripsi ini;

  7. Bapak Juharta Halim selaku Manager PT. Honoris Industry yang memberikan kesempatan kepada penulis untuk melakukan penelitian di perusahaan tersebut untuk keperluan penyusunan skripsi ini; 8. Bapak Eric Liga Saputra selaku chief creative di bagian product development yang telah membimbing dan membantu kami dalam memberikan masukan- masukan dan informasi-informasi penting tentang PT. Honoris Industry yang sangat berguna bagi kami;

  9. Bapak Irsya Joza selaku Chief Programmer di bagian Product Development yang selalu membantu kami dalam memberikan informasi mengenai PT.

  Honoris Industry yang kami perlukan; 10. Seluruh dosen Universitas Bina Nusantara, khususnya dosen Teknik

  Informatika yang membekali penulis dengan ilmu pengetahuan; 11. Teman–teman serta semua pihak yang memberikan bantuan dan dukungan dalam penyusunan skripsi ini, yang tidak dapat penulis sebutkan satu-persatu.

  Dalam penyusunan skripsi ini, penulis menyadari adanya kekurangan- kekurangan yang menyebabkan adanya ketidaksempurnaan. Untuk itu, dengan segala kerendahan hati penulis mengharapkan adanya saran dan kritik dari pembaca agar penulis dapat semakin memperkaya diri dengan ilmu pengetahuan.

  Akhir kata, penulis berharap semoga skripsi ini dapat berguna dan bermanfaat serta dapat menambah ilmu pengetahuan bagi pihak–pihak yang membutuhkan.

  Jakarta, Januari 2007 Penulis

  DAFTAR ISI Halaman

Halaman Judul Luar ............................................................................... i

Halaman Judul Dalam ............................................................................ ii

Halaman Persetujuan Softcover ............................................................ iii

Halaman Dedikasi ................................................................................... iv

Abstrak ..................................................................................................... v Prakata .....................................................................................................

  vi

  

Daftar Isi .................................................................................................. ix

Daftar Tabel ............................................................................................. xiv

Daftar Gambar ........................................................................................ xviii

  BAB 1 PENDAHULUAN 1.1.

  1 Latar Belakang .................................................................

  1.2.

  3 Ruang Lingkup .................................................................

  1.3.

  4 Tujuan dan Manfaat .........................................................

  1.4.

  6 Metodologi .......................................................................

  1.5.

  7 Sistematika Penulisan .......................................................

  BAB 2 LANDASAN TEORI 2.1.

  9 Rekayasa Perangkat Lunak ..............................................

  2.1.1. Perangkat Lunak ....................................................

  9

  Halaman 2.1.2. Paradigma Rekayasa Perangkat Lunak .................

  11 2.2.

  14 Interaksi Manusia dan Komputer .....................................

  2.2.1. Delapan Aturan Emas Perancangan Antarmuka Pemakai .................................................................

  15 2.3. Internet .............................................................................

  16 2.4. Sistem Basis Data .............................................................

  22 2.4.1. Normalisasi ...........................................................

  24 2.5. Sistem dan Informasi ........................................................

  28 2.5.1. Komponen Sistem .................................................

  29 2.5.2. Analisis Sistem ......................................................

  29 2.5.3. Perancangan Sistem ..............................................

  30 2.5.4. Layanan Pendukung ..............................................

  30 2.6. Content Management System (CMS) ..............................

  31 2.7. Unified Modeling Language (UML) ................................

  35 2.7.1. Diagram UML .......................................................

  36 2.8. HyperText Markup Language (HTML) ...........................

  43 2.9. ASP.NET (Active Server Pages.NET) .............................

  44 2.10. Macromedia Dreamweaver ..............................................

  45 2.11. Microsoft SQL Server ......................................................

  45

  Halaman

  69 3.6.3. Spesifikasi Tabel ...................................................

  99 b. Spesifikasi Proses Web Pelanggan ................. 109 c. Spesifikasi Proses Web Admin ....................... 125

  99 a. Spesifikasi Proses Web Calon Pelanggan/ Pelanggan Belum Login ..................................

  Menu Web Pelanggan ...................................... 97 c. Menu Web Admin (Karyawan) ....................... 98 3.7.2. Spesifikasi Proses ..................................................

  96 a. Menu Web Halaman Utama ............................ 96 b.

  96 3.7.1. Struktur Menu .......................................................

  80 3.7. Perancangan Perangkat Lunak .........................................

  66 3.6.2. Normalisasi Data ...................................................

  BAB 3 PERANCANGAN SISTEM 3.1. Gambaran Umum Perusahaan ..........................................

  66 3.6.1. Kamus Data (Data Dictionary) ..............................

  65 3.6. Perancangan Basis Data ...................................................

  64 3.5. Alternatif Pemecahan Masalah .........................................

  51 3.4. Permasalahan yang Dihadapi ...........................................

  50 3.3. Pra Survei .........................................................................

  47 3.2. Sistem yang Sedang Berjalan ...........................................

  3.7.3. Rancangan Layar ................................................... 143

  Halaman a.

  Rancangan Layar Web untuk Calon Pelanggan dan Pelanggan ................................................. 144 b.

Rancangan Layar Web untuk Karyawan ........ 151

  3.7.4. Unified Modeling Language (UML) ..................... 159

  a. Class Diagram ................................................. 159

  b. Use Case Diagram ........................................... 160

  c. Object Diagram ............................................... 174

  d. Sequence Diagram ........................................... 175

  e. Collaboration Diagram ................................... 221

  f. Statechart Diagram ......................................... 268

  g. Activity Diagram .............................................. 277

  h. Component Diagram ....................................... 288 i. Deployment Diagram ...................................... 288

  BAB 4 IMPLEMENTASI DAN EVALUASI 4.1. Spesifikasi Sistem ............................................................ 289 4.1.1. Kebutuhan Perangkat Lunak untuk Menjalankan Sistem .................................................................... 289 4.1.2. Kebutuhan Perangkat Keras untuk Menjalankan Sistem .................................................................... 290 4.1.3.

  291 Kebutuhan Jaringan untuk Menjalankan Sistem ...

  Halaman 4.1.4.

  Kebutuhan Sumber Daya Manusia (SDM) untuk Menjalankan Sistem .............................................. 293 4.2. Rencana Implementasi ..................................................... 294 4.3. Prosedur Operasional ....................................................... 295 4.3.1.

  Prosedur Pengoperasian untuk Calon Pelanggan atau Pelanggan yang Belum Login ....................... 295

  4.3.2. Prosedur Pengoperasian untuk Pelanggan yang Telah Login ........................................................... 317 4.3.3. Prosedur Pengoperasian untuk Karyawan yang

  Belum Login .......................................................... 330 4.3.4. Prosedur Pengoperasian untuk Karyawan yang

  Telah Login ........................................................... 331 4.4. Evaluasi Sistem ................................................................ 380

  BAB 5 SIMPULAN DAN SARAN 5.1. Simpulan ........................................................................... 390 5.2. Saran ................................................................................. 391

DAFTAR PUSTAKA .............................................................................. 392

LAMPIRAN ............................................................................................. 396

DAFTAR TABEL Halaman Tabel 2.1 Tabel Order yang memenuhi bentuk normal pertama .......

  55 Tabel 3.5 Hasil pra survei tentang keakuratan website .......................

  63

  62 Tabel 3.12 Hasil pra survei tentang kesalahan website .........................

  61 Tabel 3.11 Hasil pra survei tentang kecepatan website ........................

  60 Tabel 3.10 Hasil pra survei proses update website ...............................

  59 Tabel 3.9 Hasil pra survei tentang kemudahan website ......................

  58 Tabel 3.8 Hasil pra survei tampilan website karyawan .......................

  57 Tabel 3.7 Hasil pra survei tentang layanan website .............................

  56 Tabel 3.6 Hasil pra survei tentang isi website .....................................

  25 Tabel 2.2 Tabel Order (Bentuk normal kedua) ...................................

  26 Tabel 2.3 Tabel Detail Order (Bentuk normal kedua) ........................

  53 Tabel 3.3 Hasil pra survei tentang kepopuleran website .....................

  52 Tabel 3.2 Hasil pra survei tentang penggunaan website .....................

  28 Tabel 3.1 Hasil pra survei tentang tampilan website ..........................

  27 Tabel 2.8 Tabel Barang (Bentuk normal ketiga) .................................

  27 Tabel 2.7 Tabel Detail Order (Bentuk normal ketiga) ........................

  27 Tabel 2.6 Tabel Suplier (Bentuk normal ketiga) .................................

  26 Tabel 2.5 Tabel Order (Bentuk normal ketiga) ...................................

  26 Tabel 2.4 Tabel Barang (Bentuk normal kedua) .................................

  54 Tabel 3.4 Hasil pra survei tentang kemudahan website ......................

  Halaman Tabel 3.13 Hasil pra survei tentang kepuasan karyawan ......................

  85 Tabel 3.25 MsLogin ..............................................................................

  90 Tabel 3.33 Product ................................................................................

  90 Tabel 3.32 ProductSubCategory ...........................................................

  89 Tabel 3.31 ProductCategory ..................................................................

  89 Tabel 3.30 ProductType ........................................................................

  88 Tabel 3.29 MsNews ..............................................................................

  88 Tabel 3.28 MsLinks ..............................................................................

  87 Tabel 3.27 CareerApplier ......................................................................

  86 Tabel 3.26 MsCareer .............................................................................

  85 Tabel 3.24 MsContact ...........................................................................

  64 Tabel 3.14 Manual ................................................................................

  84 Tabel 3.23 FaqAnswers .........................................................................

  84 Tabel 3.22 FaqQuestion ........................................................................

  83 Tabel 3.21 FaqCategory ........................................................................

  83 Tabel 3.20 FaqVersion ..........................................................................

  82 Tabel 3.19 FaqProduct ...........................................................................

  82 Tabel 3.18 KeySeri ................................................................................

  81 Tabel 3.17 ProductSoftwareUpdate ......................................................

  80 Tabel 3.16 ProductDriver ......................................................................

  80 Tabel 3.15 Product Part .........................................................................

  91

  Halaman Tabel 3.34 ProductHistory ....................................................................

Tabel 3.45 Deskripsi Use Case Support Center Customer …………… 164Tabel 3.53 Deskripsi Use Case FAQ …………………………………. 169Tabel 3.52 Deskripsi Use Case Online Manual Admin ........................ 167Tabel 3.51 Deskripsi Use Case Online Manual .................................... 167Tabel 3.50 Deskripsi Use Case Software Update Admin ..................... 166Tabel 3.49 Deskripsi Use Case Software Update ……………………. 166Tabel 3.48 Deskripsi Use Case Driver and Download Admin ............. 165Tabel 3.47 Deskripsi Use Case Driver and Download ………………. 165Tabel 3.46 Deskripsi Use Case Support Center Admin ……………… 164Tabel 3.44 Deskripsi Use Case Product and Service Admin ................. 163

  91 Tabel 3.35 ProductReview ....................................................................

Tabel 3.43 Deskripsi Use Case Product and Service ………………… 163Tabel 3.42 Deskripsi Use Case About Us …………………………… . 161

  95 Tabel 3.41 Deskripsi Use Case Home ………………………………... 160

  94 Tabel 3.40 ServiceHistory .....................................................................

  94 Tabel 3.39 ServicePhoto .......................................................................

  93 Tabel 3.38 ServiceSubCategory ............................................................

  92 Tabel 3.37 ServiceCategory ..................................................................

  92 Tabel 3.36 ProductPhoto .......................................................................

Tabel 3.54 Deskripsi Use Case FAQ Admin ........................................ 169

  Halaman

Tabel 4.3 Hasil post survei tentang kemudahan website .................... 382Tabel 4.9 Hasil post survei tentang kecepatan website ....................... 388Tabel 4.8 Hasil post survei tentang informasi pada website ............... 387Tabel 4.7 Hasil post survei tentang penggunaan website ................... 386Tabel 4.6 Hasil post survei tampilan website pada user ..................... 385Tabel 4.5 Hasil post survei tentang manfaat dari website ................... 384Tabel 4.4 Hasil post survei tentang kecepatan website ....................... 383Tabel 4.2 Hasil post survei tampilan website karyawan ..................... 381Tabel 3.55 Deskripsi Use Case Service Contact Admin ....................... 170Tabel 4.1 Rencana Implementasi ........................................................ 294Tabel 3.61 Deskripsi Use Case Links Admin ....................................... 173Tabel 3.60 Deskripsi Use Case Links ................................................... 173Tabel 3.59 Deskripsi Use Case Career Admin ……………………….. 172Tabel 3.58 Deskripsi Use Case Career .................................................. 172Tabel 3.57 Deskripsi Use Case Key Number Admin ............................ 171Tabel 3.56 Deskripsi Use Case Key Number ......................................... 171Tabel 4.10 Hasil post survei tentang manfaat website ........................... 389

DAFTAR GAMBAR Halaman Gambar 2.1 Model sekuensial linier ..................................................

  11 Gambar 2.2 Komponen dari diagram kelas ........................................

  37 Gambar 2.3 Komponen dari use case diagram ...................................

  38 Gambar 2.4 Contoh sequence diagram memasukkan data mahasiswa

  39 Gambar 2.5 Komponen Statechart Diagram ........................................

  41 Gambar 2.6 Komponen Activity Diagram ...........................................

  42 Gambar 3.1 Struktur Modern Group ....................................................

  48 Gambar 3.2 Peta Lokasi Pabrik PT. Honoris Industry .........................

  49 Gambar 3.3 Hasil pra survei tentang tampilan website ........................

  52 Gambar 3.4 Hasil pra survei tentang penggunaan website ..................

  53 Gambar 3.5 Hasil pra survei tentang kepopuleran website ..................

  54 Gambar 3.6 Hasil pra survei tentang kemudahan website ...................

  55 Gambar 3.7 Hasil pra survei tentang keakuratan website ....................

  56 Gambar 3.8 Hasil pra survei tentang isi website ..................................

  57 Gambar 3.9 Hasil pra survei tentang layanan website .........................

  58 Gambar 3.10 Hasil pra survei tampilan website karyawan ....................

  59 Gambar 3.11 Hasil pra survei tentang kemudahan website ...................

  60 Gambar 3.12 Hasil pra survei proses update website ............................

  61 Gambar 3.13 Hasil pra survei tentang kecepatan website ......................

  62 Gambar 3.14 Hasil pra survei tentang kesalahan website ......................

  63

  Halaman Gambar 3.15 Hasil pra survei tentang kepuasan karyawan ..................

  64 Gambar 3.16 Struktur Menu Halaman Utama ......................................

  96 Gambar 3.17 Struktur Menu Pelanggan ................................................

  97 Gambar 3.18 Struktur Menu Admin .....................................................

  98 Gambar 3.19 Tampilan Home ............................................................... 144

Gambar 3.20 Tampilan Halaman about us ............................................ 145Gambar 3.21 Tampilan halaman product .............................................. 146Gambar 3.22 Tampilan halaman service ................................................ 147Gambar 3.23 Tampilan Layanan Pendukung ......................................... 148Gambar 3.24 Tampilan halaman career ................................................. 149Gambar 3.25 Tampilan halaman link ..................................................... 150Gambar 3.26 Tampilan halaman Home Admin ..................................... 151Gambar 3.27 Tampilan halaman About Us Admin ............................... 152Gambar 3.28 Tampilan halaman Product Admin .................................. 153Gambar 3.29 Tampilan halaman Service Admin ................................... 154Gambar 3.30 Tampilan halaman Support Center Admin ...................... 155Gambar 3.31 Tampilan halaman Career Admin .................................... 156Gambar 3.32 Tampilan halaman Links Admin ...................................... 157Gambar 3.33 Tampilan halaman Order Admin ...................................... 158Gambar 3.34 Class Diagram .................................................................. 159Gambar 3.35 Use Case Home ................................................................ 160

  Halaman

Gambar 3.36 Use Case About Us .......................................................... 161Gambar 3.37 Use Case Product and Service .......................................... 162Gambar 3.38 Use Case Support Center .................................................. 164Gambar 3.39 Use Case Driver and Download ........................................ 165Gambar 3.40 Use Case Software Update ................................................ 166Gambar 3.41 Use Case Online Manual .................................................. 167Gambar 3.42 Use Case FAQ .................................................................. 168Gambar 3.43 Use Case Service Contact ................................................ 169Gambar 3.44 Use Case Key Number ..................................................... 170Gambar 3.45 Use Case Career ............................................................... 172Gambar 3.46 Use Case Links ................................................................. 173Gambar 3.47 Object Diagram ................................................................ 174Gambar 3.48 Sequence Login Admin .................................................... 175Gambar 3.49 Sequence Insert Advertisement ........................................ 175Gambar 3.50 Sequence Update Advertisement ...................................... 176Gambar 3.51 Sequence Delete Advertisement ....................................... 176Gambar 3.52 Sequence Insert News ...................................................... 177Gambar 3.53 Sequence Update News .................................................... 177Gambar 3.54 Sequence Delete News ..................................................... 178Gambar 3.55 Sequence Insert About Us ................................................ 178Gambar 3.56 Sequence Update About Us .............................................. 179

  Halaman

Gambar 3.57 Sequence Delete About Us ............................................... 179Gambar 3.58 Sequence Insert Product Category ................................... 180Gambar 3.59 Sequence Update Product Category ................................. 180Gambar 3.60 Sequence Delete Product Category .................................. 181Gambar 3.61 Sequence Insert Product Sub Category ............................ 181Gambar 3.62 Sequence Update Product Sub Category .......................... 182Gambar 3.63 Sequence Delete Product Sub Category ........................... 182Gambar 3.64 Sequence Insert Product ................................................... 183Gambar 3.65 Sequence Update Product ................................................. 183Gambar 3.66 Sequence Delete Product .................................................. 184Gambar 3.67 Sequence Insert Product History ...................................... 184Gambar 3.68 Sequence Update Product History .................................... 185Gambar 3.69 Sequence Delete Product History ..................................... 185Gambar 3.70 Sequence Insert Product Review ...................................... 186Gambar 3.71 Sequence Update Product Review ................................... 186Gambar 3.72 Sequence Delete Product Review .................................... 187Gambar 3.73 Sequence Insert Product Photo ......................................... 187Gambar 3.74 Sequence Update Product Photo ...................................... 188Gambar 3.75 Sequence Delete Product Photo ....................................... 188Gambar 3.76 Sequence Insert Order ...................................................... 189Gambar 3.77 Sequence Delete Order ..................................................... 189

  Halaman

Gambar 3.78 Sequence Insert Service Category .................................... 190Gambar 3.79 Sequence Update Service Category ................................. 190Gambar 3.80 Sequence Delete Service Category .................................. 191Gambar 3.81 Sequence Insert Service Sub Category ............................. 191Gambar 3.82 Sequence Update Service Sub Category .......................... 192Gambar 3.83 Sequence Delete Service Sub Category ........................... 192Gambar 3.84 Sequence Insert Service History ...................................... 193Gambar 3.85 Sequence Update Service History .................................... 193Gambar 3.86 Sequence Delete Service History ..................................... 194Gambar 3.87 Sequence Insert Service Photo ......................................... 194Gambar 3.88 Sequence Update Service Photo ....................................... 195Gambar 3.89 Sequence Delete Service Photo ........................................ 195Gambar 3.90 Sequence Upload Driver .................................................. 196Gambar 3.91 Sequence Update Driver ................................................... 196Gambar 3.92 Sequence Delete Driver .................................................... 197Gambar 3.93 Sequence Download Driver ............................................. 197Gambar 3.94 Sequence Upload Software Update .................................. 198Gambar 3.95 Sequence Update Software Update .................................. 198Gambar 3.96 Sequence Delete Software Update ................................... 199Gambar 3.97 Sequence Download Software Update ............................. 199Gambar 3.98 Sequence Upload Manual ................................................. 200

  Halaman

Gambar 3.99 Sequence Update Manual ................................................. 200

  Gambar 3.100 Sequence Delete Manual .................................................. 201 Gambar 3.101 Sequence Download Manual ............................................ 201 Gambar 3.102 Sequence Insert FAQ Product .......................................... 202 Gambar 3.103 Sequence Update FAQ Product ........................................ 202 Gambar 3.104 Sequence Delete FAQ Product ......................................... 203 Gambar 3.105 Sequence Insert FAQ Version .......................................... 203 Gambar 3.106 Sequence Update FAQ Version ....................................... 204 Gambar 3.107 Sequence Delete FAQ Version ......................................... 204 Gambar 3.108 Sequence Insert FAQ Category ........................................ 205 Gambar 3.109 Sequence Update FAQ Category ..................................... 205 Gambar 3.110 Sequence Delete FAQ Category ...................................... 206 Gambar 3.111 Sequence Insert FAQ Question ........................................ 206 Gambar 3.112 Sequence Update FAQ Question ...................................... 207 Gambar 3.113 Sequence Delete FAQ Question ....................................... 207 Gambar 3.114 Sequence Insert FAQ Answer .......................................... 208 Gambar 3.115 Sequence Update FAQ Answer ........................................ 208 Gambar 3.116 Sequence Delete FAQAnswer .......................................... 209 Gambar 3.117 Sequence Search Keyword FAQ ...................................... 209 Gambar 3.118 Sequence Insert Contact ................................................... 210 Gambar 3.119 Sequence Update Contact ................................................. 210

  Halaman

  Gambar 3.120 Sequence Delete Contact .................................................. 211 Gambar 3.121 Sequence Insert Key Product ........................................... 211 Gambar 3.122 Sequence Update Key Product ......................................... 212 Gambar 3.123 Sequence Delete Key Product .......................................... 212 Gambar 3.124 Sequence Insert Key Series .............................................. 213 Gambar 3.125 Sequence Update Key Series ............................................ 213 Gambar 3.126 Sequence Delete Key Series ............................................. 214 Gambar 3.127 Sequence Insert Activation Key Request ......................... 214 Gambar 3.128 Sequence Delete Activation Key Request ........................ 215 Gambar 3.129 Sequence Insert Customer ................................................ 215 Gambar 3.130 Sequence Update Customer ............................................. 216 Gambar 3.131 Sequence Delete Customer ............................................... 216 Gambar 3.132 Sequence Login Customer ............................................... 217 Gambar 3.133 Sequence Update Career .................................................. 217 Gambar 3.134 Sequence Delete Career ................................................... 218 Gambar 3.135 Sequence Insert Career Apply .......................................... 218 Gambar 3.136 Sequence Delete Career Apply ........................................ 219 Gambar 3.137 Sequence Insert Link ........................................................ 219 Gambar 3.138 Sequence Update Link ..................................................... 220 Gambar 3.139 Sequence Delete Link ....................................................... 220 Gambar 3.140 Sequence Akses Link ....................................................... 221

  Halaman

  Gambar 3.141 Collaboration Diagram Login Admin .............................. 221 Gambar 3.142 Collaboration Insert Advertisement ................................. 222 Gambar 3.143 Collaboration Update Advertisement ............................... 222 Gambar 3.144 Collaboration Delete Advertisement ................................ 223 Gambar 3.145 Collaboration Insert News ................................................ 223 Gambar 3.146 Collaboration Update News ............................................. 224 Gambar 3.147 Collaboration Delete News .............................................. 224 Gambar 3.148 Collaboration Insert About Us ......................................... 225 Gambar 3.149 Collaboration Update About Us ....................................... 225 Gambar 3.150 Collaboration Delete About Us ........................................ 226 Gambar 3.151 Collaboration Insert Product Category ............................. 226 Gambar 3.152 Collaboration Update Product Category .......................... 227 Gambar 3.153 Collaboration Delete Product Category ........................... 227 Gambar 3.154 Collaboration Insert Product Sub Category ..................... 228 Gambar 3.155 Collaboration Update Product Sub Category ................... 228 Gambar 3.156 Collaboration Delete Product Sub Category .................... 229 Gambar 3.157 Collaboration Insert Product ............................................ 229 Gambar 3.158 Collaboration Update Product .......................................... 230 Gambar 3.159 Collaboration Delete Product ........................................... 230 Gambar 3.160 Collaboration Insert Product History ............................... 231 Gambar 3.161 Collaboration Update Product History ............................. 231

  Halaman

  Gambar 3.162 Collaboration Delete Product History .............................. 232 Gambar 3.163 Collaboration Insert Product Review ............................... 232 Gambar 3.164 Collaboration Update Product Review ............................. 233 Gambar 3.165 Collaboration Delete Product Review .............................. 233 Gambar 3.166 Collaboration Insert Product Photo .................................. 234 Gambar 3.167 Collaboration Update Product Photo ................................ 234 Gambar 3.168 Collaboration Delete Product Photo ................................. 235 Gambar 3.169 Collaboration Insert Order ............................................... 235 Gambar 3.170 Collaboration Delete Order .............................................. 236 Gambar 3.171 Collaboration Insert Service Category ............................. 236 Gambar 3.172 Collaboration Update Service Category ........................... 237 Gambar 3.173 Collaboration Delete Service Category ............................ 237 Gambar 3.174 Collaboration Insert Service Sub Category ...................... 238 Gambar 3.175 Collaboration Update Service Sub Category ................... 238 Gambar 3.176 Collaboration Delete Service Sub Category ..................... 239 Gambar 3.177 Collaboration Insert Service History ................................ 239 Gambar 3.178 Collaboration Update Service History ............................. 240 Gambar 3.179 Collaboration Delete Service History .............................. 240 Gambar 3.180 Collaboration Insert Service Photo .................................. 241 Gambar 3.181 Collaboration Update Service Photo ................................ 241 Gambar 3.182 Collaboration Delete Service Photo ................................. 242

  Halaman

  Gambar 3.183 Collaboration Upload Driver ............................................ 242 Gambar 3.184 Collaboration Update Driver ............................................ 243 Gambar 3.185 Collaboration Delete Driver ............................................. 243 Gambar 3.186 Collaboration Download Driver ....................................... 244 Gambar 3.187 Collaboration Upload Software Update ........................... 244 Gambar 3.188 Collaboration Update Software Update ........................... 245 Gambar 3.189 Collaboration Delete Software Update ............................ 245 Gambar 3.190 Collaboration Download Software Update ...................... 246 Gambar 3.191 Collaboration Upload Manual .......................................... 246 Gambar 3.192 Collaboration Update Manual .......................................... 247 Gambar 3.193 Collaboration Delete Manual ........................................... 247 Gambar 3.194 Collaboration Download Manual ..................................... 248 Gambar 3.195 Collaboration Insert FAQ Product ................................... 248 Gambar 3.196 Collaboration Update FAQ Product ................................. 249 Gambar 3.197 Collaboration Delete FAQ Product .................................. 249 Gambar 3.198 Collaboration Insert FAQ Version ................................... 250 Gambar 3.199 Collaboration Update FAQ Version ................................. 250 Gambar 3.200 Collaboration Delete FAQ Version .................................. 251 Gambar 3.201 Collaboration Insert FAQ Category ................................. 251 Gambar 3.202 Collaboration Update FAQ Category ............................... 252 Gambar 3.203 Collaboration Delete FAQ Category ................................ 252

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  Gambar 3.204 Collaboration Insert FAQ Question ................................. 253 Gambar 3.205 Collaboration Update FAQ Question ............................... 253 Gambar 3.206 Collaboration Delete FAQ Question ................................ 254 Gambar 3.207 Collaboration Insert FAQ Answer ................................... 254 Gambar 3.208 Collaboration Update FAQ Answer ................................. 255 Gambar 3.209 Collaboration Delete FAQ Answer .................................. 255 Gambar 3.210 Collaboration Search Keyword FAQ ............................... 256 Gambar 3.211 Collaboration Insert Contact ............................................ 256 Gambar 3.212 Collaboration Update Contact .......................................... 257 Gambar 3.213 Collaboration Delete Contact ........................................... 257 Gambar 3.214 Collaboration Insert Key Product ..................................... 258 Gambar 3.215 Collaboration Update Key Product .................................. 258 Gambar 3.216 Collaboration Delete Key Product ................................... 259 Gambar 3.217 Collaboration Insert Key Series ....................................... 259 Gambar 3.218 Collaboration Update Key Series ..................................... 260 Gambar 3.219 Collaboration Delete Key Series ...................................... 260 Gambar 3.220 Collaboration Insert Activation Key Request .................. 261 Gambar 3.221 Collaboration Delete Activation Key Request ................. 261 Gambar 3.222 Collaboration Insert Customer ......................................... 262 Gambar 3.223 Collaboration Update Customer ....................................... 262 Gambar 3.224 Collaboration Delete Customer ........................................ 263

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  Gambar 3.225 Collaboration Login Customer ......................................... 263 Gambar 3.226 Collaboration Insert Career .............................................. 264 Gambar 3.227 Collaboration Update Career ............................................ 264 Gambar 3.228 Collaboration Delete Career ............................................. 265 Gambar 3.229 Collaboration Insert Career Apply ................................... 265 Gambar 3.230 Collaboration Delete Career Apply .................................. 266 Gambar 3.231 Collaboration Insert Link ................................................. 266 Gambar 3.232 Collaboration Update Link ............................................... 267 Gambar 3.233 Collaboration Delete Link ................................................ 267 Gambar 3.234 Collaboration Akses Link ................................................. 268 Gambar 3.235 Statechart Class Admin .................................................... 268 Gambar 3.236 Statechart Advertisement ................................................. 268 Gambar 3.237 Statechart News ................................................................ 269 Gambar 3.238 Statechart About Us ......................................................... 269 Gambar 3.239 Statechart Product Category ............................................. 269 Gambar 3.240 Statechart Product Sub Category ...................................... 269 Gambar 3.241 Statechart Product ............................................................ 270 Gambar 3.242 Statechart Product History ............................................... 270 Gambar 3.243 Statechart Product Review ............................................... 270 Gambar 3.244 Statechart Product Photo .................................................. 270 Gambar 3.245 Statechart Order ................................................................ 271

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  Gambar 3.246 Statechart Service Category ............................................. 271 Gambar 3.247 Statechart Service Sub Category ...................................... 271 Gambar 3.248 Statechart Service History ................................................ 271 Gambar 3.249 Statechart Service Photo ................................................... 272 Gambar 3.250 Statechart Support Center ................................................. 272 Gambar 3.251 Statechart Driver .............................................................. 272 Gambar 3.252 Statechart Software Update .............................................. 272 Gambar 3.253 Statechart Manual ............................................................. 273 Gambar 3.254 Statechart FAQ Product ................................................... 273 Gambar 3.255 Statechart FAQ Version ................................................... 273 Gambar 3.256 Statechart FAQ Category ................................................. 273 Gambar 3.257 Statechart FAQ Question ................................................. 274 Gambar 3.258 Statechart FAQ Answer ................................................... 274 Gambar 3.259 Statechart Contact ............................................................ 274 Gambar 3.260 Statechart Key Product ..................................................... 274 Gambar 3.261 Statechart Key Series ....................................................... 275 Gambar 3.262 Statechart Activation Key Request .................................. 275 Gambar 3.263 Statechart Class User ........................................................ 275 Gambar 3.264 Statechart Class Customer ................................................ 275 Gambar 3.265 Statechart Career .............................................................. 276 Gambar 3.266 Statechart Career Apply ................................................... 276

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  Gambar 3.267 Statechart Link ................................................................. 276 Gambar 3.268 Activity Home .................................................................. 277 Gambar 3.269 Activity About Us ............................................................ 278 Gambar 3.270 Activity Product and Service ............................................ 278 Gambar 3.271 Activity Order .................................................................. 279 Gambar 3.272 Activity Support Center ................................................... 279 Gambar 3.273 Activity Login User .......................................................... 280 Gambar 3.274 Activity Driver ................................................................. 280 Gambar 3.275 Activity Download Driver ................................................ 281 Gambar 3.276 Activity Software Update ................................................. 281 Gambar 3.277 Activity Download Software Update ............................... 282 Gambar 3.278 Activity Manual ................................................................ 282 Gambar 3.279 Activity Download Manual .............................................. 283 Gambar 3.280 Activity FAQ .................................................................... 283 Gambar 3.281 Activity Search Keyword FAQ ........................................ 284 Gambar 3.282 Activity Contact ............................................................... 284 Gambar 3.283 Activity Key Number Admin ........................................... 285 Gambar 3.284 Activity Key Number Customer ...................................... 285 Gambar 3.285 Activity Career ................................................................. 286 Gambar 3.286 Activity Send Application Form ...................................... 286 Gambar 3.287 Activity Link .................................................................... 287

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