Hubungan antara Adversity Quotient dengan Komitmen Organisasi pada Medical Representative di Kota Medan
DAFTAR PUSTAKA
Aksan, H. (2008). Ide gila marketing. Jakarta Selatan: Hikmah (PT. Mizan
Publika).
Allen, N. J. & Meyer, J. P. (1990), “The measurement and antecedents of
affective, continuance and normative commitment to the organization”,
Journal of Occupational.
Allen, D. G., Shore, L. M., & Griffeth, R. W. (2003). The role of perceived
organizational support and supportive human resource practices in the
turnover process. Journal of management, 29(1), 99-118.
Arfidianingrum, Nuzulia, dan Fadhallah. (2013). Hubungan antara adversity
intelligence dengan work family conflict pada ibu yang bekerja sebagai
perawat. Jurnal Developmental and Clinical Psychology, 2 (2).
Azwar, S. (1996). Tes prestasi. Yogyakarta: Pustaka Pelajar.
Azwar, S. (2010). Metode penelitian .Yogyakarta: Pustaka Pelajar.
Azwar, S. (2012). Penyusunan skala psikologi . Yogyakarta: Pustaka Pelajar
Boehman, J. (2006). Affective, continuance, and normative commitment among
student affairs professionals.
Chughtai, A. A., & Zafar, S. (2006). Antecedents and consequences of
organizational commitment among Pakistani university teachers.
Dixon, M. A., Cunningham, G. B., Sagas, M., Turner, B. A., & Kent, A. (2005).
Challenge is key: An investigation of affective organizational commitment in
undergraduate interns. Journal of Education for Business, 80(3), 172-180.
Echols, Jhon M. Hasan Shadily. 1989. Kamus Inggris-Indonesia . Jakarta: PT
Gramedia.
Foosiri, P. (2002). An empirical study of organizational commitment and
antecedents of thai employees within the american chamber of commerce in
thailand (Order No. 3069475). Available from ABI/INFORM Complete.
(305474098).
Retrieved
from
http://search.proquest.com/docview/305474098?accountid=50257
Hadi, S. 2000. Metodologi Research (Jilid I). Yogyakarta: Andi Offset.
Ivancevich, J. M., Konopaske, R., & Matteson, M. T. (2007). Perilaku dan
manajemen organisasi (7 ed.). (W. Hardani, B. A. Yoso, Eds., & G. Gania,
Trans.) Jakarta: Erlangga.
Jatinegara, Isa. (2011). Kerja tepat karier hebat: Panduan lengkap berburu
pekerjaan. Jakarta Selatan: GagasMedia.
Universitas Sumatera Utara
Jewell, L. N. (1998). Contemporary Industrial/Organizational Psychology (3 ed.).
USA: Brooks/Cole Publishing Company.
Konovsky, M. A., & Cropanzano, R. (1991). Perceived fairness of employee drug
testing as a predictor of employee attitudes and job performance. Journal of
applied psychology, 76(5), 698.
Kusumaningtyas, G. (2012). Hubungan antara Adversity Quotient dan Resiliensi
pada Polisi di Temanggung (Penelitian pada Polisi SatSabhara Resor
Temanggung) (Doctoral dissertation, Universitas Negeri Semarang).
Langvardt, G. D. (2007). Resilience and commitment to change: A case study of a
nonprofit organization (Order No. 3258362). Available from ABI/INFORM
Complete.
(304722166).
Retrieved
from
http://search.proquest.com/docview/304722166?accountid=50257
Lee, O. F. (2006). Internal marketing implications of health care employees' job
satisfaction and performance in singapore (Order No. 3235760). Available
from
ABI/INFORM
Complete.
(304959810).
Retrieved
from
http://search.proquest.com/docview/304959810?accountid=50257
Lee, T.W., Ashford S.J., Walsh ,J.P. & Mowday R.T. 1992. Commitment
Propensity, Organizational Commitment and Voluntary Turnover: A
longitudional Study of Organizational Entry Process. Journal of Management,
18 (1):15-32.
Lopopolo, R. B. (2002). The relationship of role-related variables to job
satisfaction and commitment to the organization in a restructured hospital
environment. Physical Therapy, 82(10), 984-999.
Lum, Lille, John Kervin, Kathleen Clark, Frank Reid & Wendy Sirola. 1998.
Explaining Nursing Turnover Intent : Job Satisfaction, Pay Satisfaction, or
Organizational Commitment. Journal of Organizational Behavior . Vol. 19,
305-320
Lumintang, D. I., & Kembaren, E. M. 2010. Gambaran adversity quotient pada
medical representative PT "T" di Jakarta. Skripsi. Jakarta: Fakultas Psikologi
Unika Atma Jaya.
Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the
antecedents, correlates, and consequences of organizational commitment.
Psychological Bulletin , 171-194.
Marchiori, D. M., & Henkin, A. B. (2004). Organizational commitment of a
health profession faculty: Dimensions, correlates and conditions. Medical
Teacher , 26(4), 353-358.
Universitas Sumatera Utara
McGuire, J. L., Hasskarl, H., Bode, G., Klingmann, I., & Zahn, M. (2007).
Pharmaceuticals, general survey. In Ullmann's Encyclopedia of Chemical
Technology. Weinheim: Wiley-VCH.
Mehrotra, V. 1996. Get, set & grow: A handbook of medical representative . New
Delhi: New Age International (P) Ltd.
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of
organizational commitment. Human resource management review, 1(1), 6189.
Meyer, J. P., and Allen, N. J. (1997), “Commitment in the Workplace: Theory,
Research, and Application ”, Sage Publications.
Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective,
continuance, and normative commitment to the organization: A meta-analysis
of antecedents, correlates, and consequences. Journal of vocational
behavior , 61(1), 20-52.
Morrison, K. A. (1997). How franchise job satisfaction and personality affects
performance, organizational commitment, franchisor relations, and intention
to remain. Journal of Small Business Management , 35(3), 39.
Morrow, P. C., & McElroy, J. C. (1987). Work commitment and job satisfaction
over three career stages. Journal of Vocational Behavior , 30(3), 330-346.
Mowday, R.T., L.W. Porter, and R.M. Steers. 1982. Employee-Organization
Linkages. New York: Academic Press.
Nicholson, W. M. (2009). Leadership practices, organizational commitment, and
turnover intentions: A correlational study in a call center. ProQuest.
Nikolaou, I., & Tsaousis, I. (2002). Emotional intelligence in the workplace:
Exploring its effects on occupational stress and organizational commitment.
The International Journal of Organizational Analysis , 10(4), 327-342.
Ningsih, J. (2013). Hubungan antara adversity quotient dengan kepuasan kerja
pada karyawan PT. Bina Insan Sukses Mandiri. Fakultas Psikologi Universitas
17
Agustus
Samarinda.
Dikutip
dari
http://ejurnal.untagsmd.ac.id/index.php/MTV/article/view/249/375
Nisfiannoor, M. 2009. Pendekatan Statistikan Modern untuk Ilmu Sosial . Jakarta:
Salemba Humanika.
Orly, M., Court, D., & Petal, P. (2009). Job stress and organizational commitment
among mentoring coordinators. The International Journal of Educational
Management,
23(3),
266-288.
doi:http://dx.doi.org/10.1108/09513540910941766
Universitas Sumatera Utara
Oxford Dictionary of English, Oxford University Press, 2003. Ed. Catherine
Soanes, Angus Stevenson. ISBN 0-19-861347-4, ISBN 978-0-19-861347-3.
Papalia, D. E., Olds, S. W., & Feldman, R. D. (2009). Perkembangan Manusia
(Vol. 2). (R. Widyaningrum, Ed., & B. Marwensdy, Trans.) Jakarta: Salemba
Humanika.
Paramanandam, P., & Shwetha, R. (2013). Adversity Quotient (AQ) as a Predictor
of Job Satisfaction. International Journal on Global Business Management &
Research, 1(2), 27.
Pranandari, K. 2008. Kecerdasan adversitas ditinjau dari pengatasan masalah
berbasis permasalahan dan emosi pada orangtua tunggal wanita. Universitas
Gunadarma.
Dikutip
dari
http://ejournal.gunadarma.ac.id/index.php/psiko/article/viewFile/287/231
Purba, D. E., & Seniati, A. N. L. (2004). Pengaruh kepribadian dan komitmen
organisasi terhadap organizational citizenship behavior. Makara, Sosial
Humaniora , 8(3), 105-111.
Robbins, Stephen P. (2006). Perilaku Organisasi. Edisi kesepuluh. Jakarta: PT
Indeks Kelompok Gramedia
Salami, S. O. (2008). Demographic and psychological factors predicting
organizational commitment among industrial workers. Anthropologist, 10(1),
31-38.
Salehi, M., & Gholtash, A. (2011). The relationship between job satisfaction, job
burnout and organizational commitment with the organizational citizenship
behavior among members of faculty in the Islamic Azad University–first
district branches, in order to provide the appropriate model. Procedia-Social
and Behavioral Sciences, 15, 306-310.
Sani, A. (2013). Role of procedural justice, organizational commitment and job
satisfaction on job performance: The mediating effects of organizational
citizenship behavior. International Journal of Business and Management ,
8(15), 57.
Seniati, L. (2006). Pengaruh masa kerja, trait kepribadian, kepuasan kerja, dan
iklim
psikologis
terhadap
komitmen
dosen pada
Universitas
Indonesia.MAKARA of Social Sciences and Humanities Series, 10(2).
Shen, C. (2014). The relative study of gender roles, and job stress and adversity
quotient. Journal of Global Business Management, 10 (1), 19-32. Retrieved
from http://search.proquest.com/docview/1542022814?accountid=50257
Silva, P. (2006). Effects of disposition on hospitality employee job satisfaction
and commitment. International Journal of Contemporary Hospitality
Management, 18(4), 317-328.
Universitas Sumatera Utara
Srivastava, R., & Tang, T. L. (2015). Coping intelligence: Coping strategies and
organizational commitment among boundary spanning employees. Journal of
Business Ethics, 130 (3), 525-542. doi:http://dx.doi.org/10.1007/s10551-0142234-4.
Steers, R. M. (1977). Antecedents and Outcomes of Organizational Commitment.
Administrative Science Quarterly, 22, 46-56.
Steers, Richard M dan LW Porter. 1987. Motivation and Work Behavior , Fourth
Edition, New York, Mc Graw Hill.
Stoltz, Paul G. 2000. Adversity Quotient: Mengubah Hambatan Menjadi Peluang .
(T. Hermaya, trans.). Jakarta: Gramedia Widiasarana Indonesia.
Stoltz, P. 2003. Adversity Quotient. Jakarta: Grasindo
Sugiarto, S. D., Sunaryanto, L. T., & Oetomo, D. S. (2003). Teknik Sampling.PT
Gramedia Pustaka Utama, Jakarta.
Suliman, A., & Iles, P. (2000). Is continuance commitment beneficial to
organizations? Commitment-performance relationship: A new look. Journal of
Managerial Psychology, 15(5), 407-422.
Suman, S., & Srivastava, A. K. (2010). Antecedents of organizational
commitment across the jobs. Journal of Psychosocial Research , 5(2), 195.
Taman, Yudana dan Dantes. 2013. “Kontribusi Motivasi Berprestasi, Disiplin
Kerja, Dan Ketahanmalangan (Adversity Quotient) Terhadap Kinerja
Profesional Guru Sma Negeri Di Kecamatan Karangasem Kabupaten
Karangasem Bali”. e-Journal Program Pascasarjana Universitas Pendidikan
Ganesha Program Sudi Administrasi Pendidikan (4).
Taing, M. U., Granger, B. P., Groff, K. W., Jackson, E. M., & Johnson, R. E.
(2011). The multidimensional nature of continuance commitment:
Commitment owing to economic exchanges versus lack of employment
alternatives. Journal of Business and Psychology, 26 (3), 269-284.
doi:http://dx.doi.org/10.1007/s10869-010-9188-z
Terranova, A. B. (2008). Job satisfaction and intent to leave the profession of
athletic training. ProQuest LLC.
Wardana, F. C. (2008). Kiat memasarkan produk farmasi di Indonesia. Jakarta:
Bisnis2030.
Wardana, F. C. (2010). Jenjang karier medical representative menuju kursi
direktur (Indonesian Edition). Jakarta: PT Gramedia.
Weihenmayer, E. & Stoltz, Paul G. (2012). The adversity advantage: Turning
everyday struggles into everyday greatness . New York: Simon and Schuster.
Universitas Sumatera Utara
Wilding, C. (2010). Change Your Life With Emotional Intelligence: Teach
Yourself. Hachette UK.
Woo young, H., & Song, J. H. (2015). Emotional Intelligence and adversity
handling levels Depending on the Occupation.
Universitas Sumatera Utara
Aksan, H. (2008). Ide gila marketing. Jakarta Selatan: Hikmah (PT. Mizan
Publika).
Allen, N. J. & Meyer, J. P. (1990), “The measurement and antecedents of
affective, continuance and normative commitment to the organization”,
Journal of Occupational.
Allen, D. G., Shore, L. M., & Griffeth, R. W. (2003). The role of perceived
organizational support and supportive human resource practices in the
turnover process. Journal of management, 29(1), 99-118.
Arfidianingrum, Nuzulia, dan Fadhallah. (2013). Hubungan antara adversity
intelligence dengan work family conflict pada ibu yang bekerja sebagai
perawat. Jurnal Developmental and Clinical Psychology, 2 (2).
Azwar, S. (1996). Tes prestasi. Yogyakarta: Pustaka Pelajar.
Azwar, S. (2010). Metode penelitian .Yogyakarta: Pustaka Pelajar.
Azwar, S. (2012). Penyusunan skala psikologi . Yogyakarta: Pustaka Pelajar
Boehman, J. (2006). Affective, continuance, and normative commitment among
student affairs professionals.
Chughtai, A. A., & Zafar, S. (2006). Antecedents and consequences of
organizational commitment among Pakistani university teachers.
Dixon, M. A., Cunningham, G. B., Sagas, M., Turner, B. A., & Kent, A. (2005).
Challenge is key: An investigation of affective organizational commitment in
undergraduate interns. Journal of Education for Business, 80(3), 172-180.
Echols, Jhon M. Hasan Shadily. 1989. Kamus Inggris-Indonesia . Jakarta: PT
Gramedia.
Foosiri, P. (2002). An empirical study of organizational commitment and
antecedents of thai employees within the american chamber of commerce in
thailand (Order No. 3069475). Available from ABI/INFORM Complete.
(305474098).
Retrieved
from
http://search.proquest.com/docview/305474098?accountid=50257
Hadi, S. 2000. Metodologi Research (Jilid I). Yogyakarta: Andi Offset.
Ivancevich, J. M., Konopaske, R., & Matteson, M. T. (2007). Perilaku dan
manajemen organisasi (7 ed.). (W. Hardani, B. A. Yoso, Eds., & G. Gania,
Trans.) Jakarta: Erlangga.
Jatinegara, Isa. (2011). Kerja tepat karier hebat: Panduan lengkap berburu
pekerjaan. Jakarta Selatan: GagasMedia.
Universitas Sumatera Utara
Jewell, L. N. (1998). Contemporary Industrial/Organizational Psychology (3 ed.).
USA: Brooks/Cole Publishing Company.
Konovsky, M. A., & Cropanzano, R. (1991). Perceived fairness of employee drug
testing as a predictor of employee attitudes and job performance. Journal of
applied psychology, 76(5), 698.
Kusumaningtyas, G. (2012). Hubungan antara Adversity Quotient dan Resiliensi
pada Polisi di Temanggung (Penelitian pada Polisi SatSabhara Resor
Temanggung) (Doctoral dissertation, Universitas Negeri Semarang).
Langvardt, G. D. (2007). Resilience and commitment to change: A case study of a
nonprofit organization (Order No. 3258362). Available from ABI/INFORM
Complete.
(304722166).
Retrieved
from
http://search.proquest.com/docview/304722166?accountid=50257
Lee, O. F. (2006). Internal marketing implications of health care employees' job
satisfaction and performance in singapore (Order No. 3235760). Available
from
ABI/INFORM
Complete.
(304959810).
Retrieved
from
http://search.proquest.com/docview/304959810?accountid=50257
Lee, T.W., Ashford S.J., Walsh ,J.P. & Mowday R.T. 1992. Commitment
Propensity, Organizational Commitment and Voluntary Turnover: A
longitudional Study of Organizational Entry Process. Journal of Management,
18 (1):15-32.
Lopopolo, R. B. (2002). The relationship of role-related variables to job
satisfaction and commitment to the organization in a restructured hospital
environment. Physical Therapy, 82(10), 984-999.
Lum, Lille, John Kervin, Kathleen Clark, Frank Reid & Wendy Sirola. 1998.
Explaining Nursing Turnover Intent : Job Satisfaction, Pay Satisfaction, or
Organizational Commitment. Journal of Organizational Behavior . Vol. 19,
305-320
Lumintang, D. I., & Kembaren, E. M. 2010. Gambaran adversity quotient pada
medical representative PT "T" di Jakarta. Skripsi. Jakarta: Fakultas Psikologi
Unika Atma Jaya.
Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the
antecedents, correlates, and consequences of organizational commitment.
Psychological Bulletin , 171-194.
Marchiori, D. M., & Henkin, A. B. (2004). Organizational commitment of a
health profession faculty: Dimensions, correlates and conditions. Medical
Teacher , 26(4), 353-358.
Universitas Sumatera Utara
McGuire, J. L., Hasskarl, H., Bode, G., Klingmann, I., & Zahn, M. (2007).
Pharmaceuticals, general survey. In Ullmann's Encyclopedia of Chemical
Technology. Weinheim: Wiley-VCH.
Mehrotra, V. 1996. Get, set & grow: A handbook of medical representative . New
Delhi: New Age International (P) Ltd.
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of
organizational commitment. Human resource management review, 1(1), 6189.
Meyer, J. P., and Allen, N. J. (1997), “Commitment in the Workplace: Theory,
Research, and Application ”, Sage Publications.
Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective,
continuance, and normative commitment to the organization: A meta-analysis
of antecedents, correlates, and consequences. Journal of vocational
behavior , 61(1), 20-52.
Morrison, K. A. (1997). How franchise job satisfaction and personality affects
performance, organizational commitment, franchisor relations, and intention
to remain. Journal of Small Business Management , 35(3), 39.
Morrow, P. C., & McElroy, J. C. (1987). Work commitment and job satisfaction
over three career stages. Journal of Vocational Behavior , 30(3), 330-346.
Mowday, R.T., L.W. Porter, and R.M. Steers. 1982. Employee-Organization
Linkages. New York: Academic Press.
Nicholson, W. M. (2009). Leadership practices, organizational commitment, and
turnover intentions: A correlational study in a call center. ProQuest.
Nikolaou, I., & Tsaousis, I. (2002). Emotional intelligence in the workplace:
Exploring its effects on occupational stress and organizational commitment.
The International Journal of Organizational Analysis , 10(4), 327-342.
Ningsih, J. (2013). Hubungan antara adversity quotient dengan kepuasan kerja
pada karyawan PT. Bina Insan Sukses Mandiri. Fakultas Psikologi Universitas
17
Agustus
Samarinda.
Dikutip
dari
http://ejurnal.untagsmd.ac.id/index.php/MTV/article/view/249/375
Nisfiannoor, M. 2009. Pendekatan Statistikan Modern untuk Ilmu Sosial . Jakarta:
Salemba Humanika.
Orly, M., Court, D., & Petal, P. (2009). Job stress and organizational commitment
among mentoring coordinators. The International Journal of Educational
Management,
23(3),
266-288.
doi:http://dx.doi.org/10.1108/09513540910941766
Universitas Sumatera Utara
Oxford Dictionary of English, Oxford University Press, 2003. Ed. Catherine
Soanes, Angus Stevenson. ISBN 0-19-861347-4, ISBN 978-0-19-861347-3.
Papalia, D. E., Olds, S. W., & Feldman, R. D. (2009). Perkembangan Manusia
(Vol. 2). (R. Widyaningrum, Ed., & B. Marwensdy, Trans.) Jakarta: Salemba
Humanika.
Paramanandam, P., & Shwetha, R. (2013). Adversity Quotient (AQ) as a Predictor
of Job Satisfaction. International Journal on Global Business Management &
Research, 1(2), 27.
Pranandari, K. 2008. Kecerdasan adversitas ditinjau dari pengatasan masalah
berbasis permasalahan dan emosi pada orangtua tunggal wanita. Universitas
Gunadarma.
Dikutip
dari
http://ejournal.gunadarma.ac.id/index.php/psiko/article/viewFile/287/231
Purba, D. E., & Seniati, A. N. L. (2004). Pengaruh kepribadian dan komitmen
organisasi terhadap organizational citizenship behavior. Makara, Sosial
Humaniora , 8(3), 105-111.
Robbins, Stephen P. (2006). Perilaku Organisasi. Edisi kesepuluh. Jakarta: PT
Indeks Kelompok Gramedia
Salami, S. O. (2008). Demographic and psychological factors predicting
organizational commitment among industrial workers. Anthropologist, 10(1),
31-38.
Salehi, M., & Gholtash, A. (2011). The relationship between job satisfaction, job
burnout and organizational commitment with the organizational citizenship
behavior among members of faculty in the Islamic Azad University–first
district branches, in order to provide the appropriate model. Procedia-Social
and Behavioral Sciences, 15, 306-310.
Sani, A. (2013). Role of procedural justice, organizational commitment and job
satisfaction on job performance: The mediating effects of organizational
citizenship behavior. International Journal of Business and Management ,
8(15), 57.
Seniati, L. (2006). Pengaruh masa kerja, trait kepribadian, kepuasan kerja, dan
iklim
psikologis
terhadap
komitmen
dosen pada
Universitas
Indonesia.MAKARA of Social Sciences and Humanities Series, 10(2).
Shen, C. (2014). The relative study of gender roles, and job stress and adversity
quotient. Journal of Global Business Management, 10 (1), 19-32. Retrieved
from http://search.proquest.com/docview/1542022814?accountid=50257
Silva, P. (2006). Effects of disposition on hospitality employee job satisfaction
and commitment. International Journal of Contemporary Hospitality
Management, 18(4), 317-328.
Universitas Sumatera Utara
Srivastava, R., & Tang, T. L. (2015). Coping intelligence: Coping strategies and
organizational commitment among boundary spanning employees. Journal of
Business Ethics, 130 (3), 525-542. doi:http://dx.doi.org/10.1007/s10551-0142234-4.
Steers, R. M. (1977). Antecedents and Outcomes of Organizational Commitment.
Administrative Science Quarterly, 22, 46-56.
Steers, Richard M dan LW Porter. 1987. Motivation and Work Behavior , Fourth
Edition, New York, Mc Graw Hill.
Stoltz, Paul G. 2000. Adversity Quotient: Mengubah Hambatan Menjadi Peluang .
(T. Hermaya, trans.). Jakarta: Gramedia Widiasarana Indonesia.
Stoltz, P. 2003. Adversity Quotient. Jakarta: Grasindo
Sugiarto, S. D., Sunaryanto, L. T., & Oetomo, D. S. (2003). Teknik Sampling.PT
Gramedia Pustaka Utama, Jakarta.
Suliman, A., & Iles, P. (2000). Is continuance commitment beneficial to
organizations? Commitment-performance relationship: A new look. Journal of
Managerial Psychology, 15(5), 407-422.
Suman, S., & Srivastava, A. K. (2010). Antecedents of organizational
commitment across the jobs. Journal of Psychosocial Research , 5(2), 195.
Taman, Yudana dan Dantes. 2013. “Kontribusi Motivasi Berprestasi, Disiplin
Kerja, Dan Ketahanmalangan (Adversity Quotient) Terhadap Kinerja
Profesional Guru Sma Negeri Di Kecamatan Karangasem Kabupaten
Karangasem Bali”. e-Journal Program Pascasarjana Universitas Pendidikan
Ganesha Program Sudi Administrasi Pendidikan (4).
Taing, M. U., Granger, B. P., Groff, K. W., Jackson, E. M., & Johnson, R. E.
(2011). The multidimensional nature of continuance commitment:
Commitment owing to economic exchanges versus lack of employment
alternatives. Journal of Business and Psychology, 26 (3), 269-284.
doi:http://dx.doi.org/10.1007/s10869-010-9188-z
Terranova, A. B. (2008). Job satisfaction and intent to leave the profession of
athletic training. ProQuest LLC.
Wardana, F. C. (2008). Kiat memasarkan produk farmasi di Indonesia. Jakarta:
Bisnis2030.
Wardana, F. C. (2010). Jenjang karier medical representative menuju kursi
direktur (Indonesian Edition). Jakarta: PT Gramedia.
Weihenmayer, E. & Stoltz, Paul G. (2012). The adversity advantage: Turning
everyday struggles into everyday greatness . New York: Simon and Schuster.
Universitas Sumatera Utara
Wilding, C. (2010). Change Your Life With Emotional Intelligence: Teach
Yourself. Hachette UK.
Woo young, H., & Song, J. H. (2015). Emotional Intelligence and adversity
handling levels Depending on the Occupation.
Universitas Sumatera Utara