Tingkat Kepuasan Pasien Rawat Jalan Peserta BPJs Kesehatan terhadap Pelayanan Kefarmasian di Dua Puskesmas di Kota Medan pada Bulan Agustus 2015
Lampiran 1. Kuesioner Penelitian
KUESIONER
TINGKAT KEPUASAN PASIEN RAWAT JALAN PESERTA
BPJS KESEHATAN TERHADAP PELAYANAN
KEFARMASIAN DI DUA PUSKESMAS DI KOTA MEDAN
PADA BULAN AGUSTUS 2015
Kuesioner ini adalah kuesioner untuk penulisan skripsi di Fakultas Farmasi
Universitas Sumatera Utara (USU), oleh karena itu saya sebagai peneliti akan
sangat berterima kasih jika Bapak/Ibu/Saudara/Saudari bersedia mengisi dan
menjawab setiap pertanyaan dengan suka rela.
Beri tanda (
) pada pilihan yang sesuai
I.
IDENTITAS RESPONDEN
1.
Kode ( diisi peneliti) : PA 1
2.
Tanggal
:
3.
Nama
:
4.
Umur
:
5.
Jenis kelamin
:
Laki-laki
Perempuan
6.
Pendidikan
:
SD
Diploma
SMP
S1
SMA
Lain-lain
7.
Pekerjaan
:
Mahasiswa/i
Pegawai swasta
Wiraswasta
Ibu rumah tangga
PNS
Lain-lain
8.
Tingkat penghasilan kepala keluarga/bulan :
< Rp 1.000.000.,00
Rp.1.000.000,00
–
5.000.000,00
> Rp 5.000.000,00
(2)
Lampiran 1. (Lanjutan)
9.
Sudah berapa kali anda datang ke Puskesmas ini :
Baru Pertama kali
2-5 Kali
Lebih dari 5 kali
II.
Persepsi Pasien
Pilih jawaban yang anda rasa tepat dengan tanda (
) pada kolom yang
sesuai.
Keterangan:
TP
= Tidak puas
KP
= Kurang puas
CP
= Cukup puas
P
= Puas
SP
= Sangat puas
A. Kehandalan
Jenis pelayanan Tingkat Kepuasan Pasien
TP KP CP P SP
1. Kecepatan pelayanan obat
2. Obat tersedia dengan lengkap
3. Petugas Apotek melayani dengan ramah dan tersenyum
4. Petugas Apotek selalu siap membantu
B. Ketanggapan
Jenis pelayanan Tingkat Kepuasan Pasien
TP KP CP P SP
1. Petugas Apotek cepat tanggap terhadap keluhan pasien
2. Petugas Apotek mampu memberikan penyelesaiaan terhadap masalah yang dihadapi pasien
3. Terjadi komunikasi yang baik antara petugas Apotek dengan pasien
4. Pasien mendapatkan informasi yang jelas dan mudah dimengerti tentang resep/obat yang ditebusnya
(3)
Lampiran 1. (Lanjutan)
C. Keyakinan
Jenis pelayanan Tingkat Kepuasan Pasien
TP KP CP P SP
1. Petugas Apotek mempunyai pengetahuan dan keterampilan yang baik dalam bekerja 2. Obat yang diproleh terjamin kualitasnya
3. Obat yang diberikan sesuai dengan yang diminta
D. Empati
Jenis pelayanan Tingkat Kepuasan Pasien
TP KP CP P SP
1. Petugas Apotek memberikan perhatiaan terhadap keluhan pasien
2. Petugas Apotek memberikan pelayanan kepada semua pasien tanpa memandang status social 3. Pasien merasa nyaman selama menunggu obat
E. Bukti langsung
Jenis pelayanan Tingkat Kepuasan Pasien
TP KP CP P SP
1. Apotek telihat bersih dan rapi
2. Kenyamanan ruang tunggu
3. Penataan eksterior dan interior ruangan
4. Petugas apotek berpakaian bersih dan rapi
Saran
1. Berikanlah saran /usulan anda atas pelayanan kefarmasian BPJS Kesehatan yang diberikan kepada anda :
……… ……… ……… ……… ………...
(4)
Lampiran 2. Uji Normalitas Data Karakteristik Responden Penelitian Puskesmas
Padang Bulan Medan
Case Processing Summary
Cases
Valid
Missing
Total
N
Percent
N
Percent
N
Percent
Umur
150
100.0%
0
.0%
150
100.0%
Jeniskelamin
150
100.0%
0
.0%
150
100.0%
pendidikan
150
100.0%
0
.0%
150
100.0%
Pekerjaan
150
100.0%
0
.0%
150
100.0%
Penghasilan
150
100.0%
0
.0%
150
100.0%
Kunjungan
150
100.0%
0
.0%
150
100.0%
Tests of Normality
Kolmogorov-Smirnov
aShapiro-Wilk
Statistic
df
Sig.
Statistic
df
Sig.
Umur
.184
150
.000
.865
150
.000
Jeniskelamin
.443
150
.000
.575
150
.000
pendidikan
.185
150
.000
.926
150
.000
Pekerjaan
.318
150
.000
.813
150
.000
Penghasilan
.397
150
.000
.681
150
.000
Kunjungan
.314
150
.000
.757
150
.000
(5)
Lampiran 3. Uji Normalitas Data Karakteristik Responden Penelitian Puskesmas
Polonia Medan
Case Processing Summary
Cases
Valid
Missing
Total
N
Percent
N
Percent
N
Percent
Umur
150
100.0%
0
.0%
150
100.0%
Jeniskelamin
150
100.0%
0
.0%
150
100.0%
pendidikan
150
100.0%
0
.0%
150
100.0%
Pekerjaan
150
100.0%
0
.0%
150
100.0%
Penghasilan
150
100.0%
0
.0%
150
100.0%
Kunjungan
150
100.0%
0
.0%
150
100.0%
Tests of Normality
Kolmogorov-Smirnov
aShapiro-Wilk
Statistic
df
Sig.
Statistic
df
Sig.
Umur
.234
150
.000
.865
150
.000
Jeniskelamin
.399
150
.000
.617
150
.000
pendidikan
.330
150
.000
.803
150
.000
Pekerjaan
.251
150
.000
.845
150
.000
Penghasilan
.448
150
.000
.523
150
.000
Kunjungan
.507
150
.000
.419
150
.000
(6)
Lampiran 4. Uji Crosstab serta Uji Chi-
square dan Fisher’s Test Tingkat
Kepuasan Pasien Rawat Jalan Peserta BPJS Kesehatan Puskesmas Padang
Bulan Medan dengan Karakteristik demografi Responden
A.
Umur
Crosstab
Score1
Total puas sangatpuas
Umur 18-30 Count 9 23 32
% within Umur 28.1% 71.9% 100.0%
%within Score1 31.0% 19.0% 21.3%
% of Total 6.0% 15.3% 21.3%
31-40 Count 7 32 39
% within Umur 17.9% 82.1% 100.0%
%within Score1 24.1% 26.4% 26.0%
% of Total 4.7% 21.3% 26.0%
41-50 Count 4 38 42
% within Umur 9.5% 90.5% 100.0%
%within Score1 13.8% 31.4% 28.0%
% of Total 2.7% 25.3% 28.0%
51 tahunkeatas Count 9 28 37
% within Umur 24.3% 75.7% 100.0%
%within Score1 31.0% 23.1% 24.7%
% of Total 6.0% 18.7% 24.7%
Total Count 29 121 150
% within Umur 19.3% 80.7% 100.0%
%within Score1 100.0% 100.0% 100.0%
(7)
Lampiran 4. Lanjutan
Chi-Square Tests
Value df Asymp.Sig. (2-sided)
Exact Sig. (2-sided)
Exact Sig. (1-sided)
Point Probability
Pearson Chi-Square 4.816a 3 .186 .189
Likelihood Ratio 5.102 3 .164 .177
Fisher's Exact Test 4.978 .172
Linear-by-Linear Association
.382b 1 .536 .569 .301 .063
N of Valid Cases 150
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 6.19. b. The standardized statistic is .618.
B.
Jenis Kelamin
Crosstab
Score1
Total puas sangatpuas
Jenis.kelamin laki-laki Count 9 36 45
% within Jenis kelamin 20.0% 80.0% 100.0%
% within Score1 31.0% 29.8% 30.0%
% of Total 6.0% 24.0% 30.0%
Perempuan Count 20 85 105
% withinJenis kelamin 19.0% 81.0% 100.0%
% within Score1 69.0% 70.2% 70.0%
% of Total 13.3% 56.7% 70.0%
Total Count 29 121 150
% within Jenis kelamin 19.3% 80.7% 100.0%
% within Score1 100.0% 100.0% 100.0%
(8)
Lampiran 4. Lanjutan
Chi-Square Tests Value df Asymp. Sig. (2-sided) Exact Sig. (2-sided) Exact Sig. (1-sided) Point Probability
Pearson Chi-Square .018a 1 .892 1.000 .528
Continuity Correctionb .000 1 1.000
Likelihood Ratio .018 1 .893 1.000 .528
Fisher's Exact Test 1.000 .528
Linear-by-Linear Association
.018c 1 .893 1.000 .528 .175
N of Valid Cases 150
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 8.70. b. Computed only for a 2x2 table
c. The standardized statistic is .135.
C.
Pendidikan
Crosstab
Score1
Total puas sangatpuas
Pendidikan SD Count 4 12 16
% within Pendidikan 25.0% 75.0% 100.0%
% within Score1 13.8% 9.9% 10.7%
% of Total 2.7% 8.0% 10.7%
SMP Count 4 26 30
% within Pendidikan 13.3% 86.7% 100.0%
% within Score1 13.8% 21.5% 20.0%
% of Total 2.7% 17.3% 20.0%
SMA Count 8 37 45
% within Pendidikan 17.8% 82.2% 100.0%
% within Score1 27.6% 30.6% 30.0%
% of Total 5.3% 24.7% 30.0%
Diploma Count 4 18 22
% within Pendidikan 18.2% 81.8% 100.0%
% within Score1 13.8% 14.9% 14.7%
% of Total 2.7% 12.0% 14.7%
SI Count 7 23 30
% within Pendidikan 23.3% 76.7% 100.0%
% within Score1 24.1% 19.0% 20.0%
% of Total 4.7% 15.3% 20.0%
Lain-lain Count 2 5 7
% within Pendidikan 28.6% 71.4% 100.0%
% within Score1 6.9% 4.1% 4.7%
% of Total 1.3% 3.3% 4.7%
Total Count 29 121 150
% within Pendidikan 19.3% 80.7% 100.0%
% within Score1 100.0% 100.0% 100.0%
(9)
Lampiran 4. Lanjutan
Chi-Square Tests Value df Asymp. Sig.
(2-sided)
Exact Sig. (2-sided)
Exact Sig.
(1-sided) Point Probability Pearson Chi-Square 1.801a 5 .876 .886
Likelihood Ratio 1.796 5 .877 .885
Fisher's Exact Test 2.239 .835
Linear-by-Linear Association
.367b 1 .545 .554 .298 .049
N of Valid Cases 150
a. 3 cells (25.0%) have expected count less than 5. The minimum expected count is 1.35. b. The standardized statistic is -.606.
D.
Pekerjaan
Crosstab Score1 Total puas sangatpu as Peker jaanMahasiswa/i Count 0 7 7
% within Pekerjaan .0% 100.0% 100.0%
% within Score1 .0% 5.8% 4.7%
% of Total .0% 4.7% 4.7%
Wiraswasta Count 8 23 31
% within Pekerjaan 25.8% 74.2% 100.0%
% within Score1 27.6% 19.0% 20.7%
% of Total 5.3% 15.3% 20.7%
PNS Count 2 2 4
% within Pekerjaan 50.0% 50.0% 100.0%
% within Score1 6.9% 1.7% 2.7%
% of Total 1.3% 1.3% 2.7%
Pegawaiswasta Count 3 10 13
% within Pekerjaan 23.1% 76.9% 100.0%
% within Score1 10.3% 8.3% 8.7%
% of Total 2.0% 6.7% 8.7%
Iburumahtangga Count 12 54 66
% within Pekerjaan 18.2% 81.8% 100.0%
% within Score1 41.4% 44.6% 44.0%
% of Total 8.0% 36.0% 44.0%
Lain-lain Count 4 25 29
% within Pekerjaan 13.8% 86.2% 100.0%
% within Score1 13.8% 20.7% 19.3%
% of Total 2.7% 16.7% 19.3%
Total Count 29 121 150
% within Pekerjaan 19.3% 80.7% 100.0%
% within Score1 100.0% 100.0% 100.0%
(10)
Lampiran 4. Lanjutan
Chi-Square Tests Value df Asymp. Sig.
(2-sided)
Exact Sig. (2-sided)
Exact Sig. (1-sided)
Point Probability Pearson Chi-Square 5.666a 5 .340 .329
Likelihood Ratio 6.457 5 .264 .331
Fisher's Exact Test 5.276 .339
Linear-by-Linear Association .465b 1 .495 .510 .267 .041 N of Valid Cases 150
a. 4 cells (33.3%) have expected count less than 5. The minimum expected count is .77. b. The standardized statistic is .682.
E.
Penghasilan
Crosstab
Score1
Total puas sangatpuas
penghasilan <Rp 1.000.000.,00 Count 2 10 12
% within penghasilan 16.7% 83.3% 100.0% % within Score1 6.9% 8.3% 8.0%
% of Total 1.3% 6.7% 8.0%
Rp.1.000.000,00 – 5.000.000,00
Count 19 91 110
% within penghasilan 17.3% 82.7% 100.0% % within Score1 65.5% 75.2% 73.3%
% of Total 12.7% 60.7% 73.3%
>Rp 5.000.000,00 Count 8 20 28
% within penghasilan 28.6% 71.4% 100.0% % within Score1 27.6% 16.5% 18.7%
% of Total 5.3% 13.3% 18.7%
Total Count 29 121 150
% within penghasilan 19.3% 80.7% 100.0% % within Score1 100.0% 100.0% 100.0%
% of Total 19.3% 80.7% 100.0%
Chi-Square Tests Value df Asymp. Sig.
(2-sided) Exact Sig. (2-sided) Exact Sig. (1-sided) Point Probability
Pearson Chi-Square 1.886a 2 .389 .382
Likelihood Ratio 1.749 2 .417 .447
Fisher's Exact Test 1.926 .382
Linear-by-Linear Association
1.405b 1 .236 .306 .162 .080
N of Valid Cases 150
a. 1 cells (16.7%) have expected count less than 5. The minimum expected count is 2.32. b. The standardized statistic is -1.185.
(11)
Lampiran 4. Lanjutan
F.
Kunjungan
Crosstab
Score1
Total puas sangatpuas
kunjungan BaruPertama kali Count 4 19 23
% within kunjungan 17.4% 82.6% 100.0% % within Score1 13.8% 15.7% 15.3%
% of Total 2.7% 12.7% 15.3%
2-5 Kali Count 11 41 52
% within kunjungan 21.2% 78.8% 100.0% % within Score1 37.9% 33.9% 34.7%
% of Total 7.3% 27.3% 34.7%
Lebihdari 5 kali Count 14 61 75
% within kunjungan 18.7% 81.3% 100.0% % within Score1 48.3% 50.4% 50.0%
% of Total 9.3% 40.7% 50.0%
Total Count 29 121 150
% within kunjungan 19.3% 80.7% 100.0% % within Score1 100.0% 100.0% 100.0%
% of Total 19.3% 80.7% 100.0%
Chi-Square Tests
Value df Asymp. Sig. (2-sided)
Exact Sig. (2-sided)
Exact Sig.
(1-sided) Point Probability
Pearson Chi-Square .188a 2 .911 .923
Likelihood Ratio .187 2 .911 .923
Fisher's Exact Test .210 .960
Linear-by-Linear Association .000b 1 .988 1.000 .545 .112
N of Valid Cases 150
a. 1 cells (16.7%) have expected count less than 5. The minimum expected count is 4.45.
(12)
Lampiran 5. Uji Crosstab serta Uji Chi-
square dan Fisher’s Test Tingkat
Kepuasan Pasien Rawat Jalan Peserta BPJS Kesehatan Puskesmas Polonia
Medan dengan Karakteristik demografi Responden
A.
Umur
Crosstab Score1
Total puas sangatpuas
Umur 18-30 Count 24 1 25
% within Umur 96.0% 4.0% 100.0%
% within Score1 20.5% 3.0% 16.7%
% of Total 16.0% .7% 16.7%
31-40 Count 25 8 33
% within Umur 75.8% 24.2% 100.0%
% within Score1 21.4% 24.2% 22.0%
% of Total 16.7% 5.3% 22.0%
41-50 Count 43 13 56
% within Umur 76.8% 23.2% 100.0%
% within Score1 36.8% 39.4% 37.3%
% of Total 28.7% 8.7% 37.3%
51 tahun keatas
Count 25 11 36
% within Umur 69.4% 30.6% 100.0%
% within Score1 21.4% 33.3% 24.0%
% of Total 16.7% 7.3% 24.0%
Total Count 117 33 150
% within Umur 78.0% 22.0% 100.0%
% within Score1 100.0% 100.0% 100.0%
% of Total 78.0% 22.0% 100.0%
Value df Asymp. Sig. (2-sided)
Exact Sig. (2-sided)
Exact Sig. (1-sided)
Point Probability
Pearson Chi-Square 6.401a 3 .094 .091
Likelihood Ratio 8.117 3 .044 .049
Fisher's Exact Test 7.149 .065
Linear-by-Linear Association
4.825b 1 .028 .032 .017 .007
N of Valid Cases 150
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 5.50.
(13)
Lampiran 5. Lanjutan
B.
Jenis Kelamin
Crosstab
Score1
Total puas sangatpuas
Jenis.kelamin laki-laki Count 49 9 58
% within Jenis.kelamin 84.5% 15.5% 100.0%
% within Score1 41.9% 27.3% 38.7%
% of Total 32.7% 6.0% 38.7%
Perempuan Count 68 24 92
% within Jenis.kelamin 73.9% 26.1% 100.0%
% within Score1 58.1% 72.7% 61.3%
% of Total 45.3% 16.0% 61.3%
Total Count 117 33 150
% within Jenis.kelamin 78.0% 22.0% 100.0% % within Score1 100.0% 100.0% 100.0%
% of Total 78.0% 22.0% 100.0%
Chi-Square Tests
Value df Asymp. Sig. (2-sided)
Exact Sig. (2-sided)
Exact Sig. (1-sided)
Point Probability
Pearson Chi-Square 2.316a 1 .128 .158 .092
Continuity Correctionb 1.741 1 .187
Likelihood Ratio 2.400 1 .121 .158 .092
Fisher's Exact Test .158 .092
Linear-by-Linear Association 2.301c 1 .129 .158 .092 .052
N of Valid Cases 150
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 12.76. b. Computed only for a 2x2 table
(14)
Lampiran 5. Lanjutan
C.
Pendidikan
Crosstab
Score1
Total puas sangatpuas
Pendidikan SD Count 20 4 24
% within Pendidikan 83.3% 16.7% 100.0%
% within Score1 17.1% 12.1% 16.0%
% of Total 13.3% 2.7% 16.0%
SMP Count 27 7 34
% within Pendidikan 79.4% 20.6% 100.0%
% within Score1 23.1% 21.2% 22.7%
% of Total 18.0% 4.7% 22.7%
SMA Count 65 20 85
% within Pendidikan 76.5% 23.5% 100.0%
% within Score1 55.6% 60.6% 56.7%
% of Total 43.3% 13.3% 56.7%
Diploma Count 3 2 5
% within Pendidikan 60.0% 40.0% 100.0%
% within Score1 2.6% 6.1% 3.3%
% of Total 2.0% 1.3% 3.3%
SI Count 2 0 2
% within Pendidikan 100.0% .0% 100.0%
% within Score1 1.7% .0% 1.3%
% of Total 1.3% .0% 1.3%
Total Count 117 33 150
% within Pendidikan 78.0% 22.0% 100.0%
% within Score1 100.0% 100.0% 100.0%
(15)
Lampiran 5. Lanjutan
Chi-Square Tests
Value df Asymp. Sig.
(2-sided) Exact Sig. (2-sided) Exact Sig. (1-sided) Point Probability
Pearson Chi-Square 2.061a 4 .724 .786
Likelihood Ratio 2.390 4 .664 .748
Fisher's Exact Test 1.921 .785
Linear-by-Linear Association
.504b 1 .478 .490 .278 .073
N of Valid Cases 150
a. 4 cells (40.0%) have expected count less than 5. The minimum expected count is .44. b. The standardized statistic is .710.
D.
Pekerjaan
Crosstab
Score1
Total puas sangatpuas
Pekerjaan Mahasiswa/i Count 3 1 4
% within Pekerjaan 75.0% 25.0% 100.0%
% within Score1 2.6% 3.0% 2.7%
% of Total 2.0% .7% 2.7%
Wiraswasta Count 29 8 37
% within Pekerjaan 78.4% 21.6% 100.0%
% within Score1 24.8% 24.2% 24.7%
% of Total 19.3% 5.3% 24.7%
PNS Count 2 1 3
% within Pekerjaan 66.7% 33.3% 100.0%
% within Score1 1.7% 3.0% 2.0%
% of Total 1.3% .7% 2.0%
Pegawaiswasta Count 20 4 24
% within Pekerjaan 83.3% 16.7% 100.0%
% within Score1 17.1% 12.1% 16.0%
% of Total 13.3% 2.7% 16.0%
Iburumahtangga Count 37 13 50
% within Pekerjaan 74.0% 26.0% 100.0%
% within Score1 31.6% 39.4% 33.3%
% of Total 24.7% 8.7% 33.3%
Lain-lain Count 26 6 32
% within Pekerjaan 81.3% 18.8% 100.0%
% within Score1 22.2% 18.2% 21.3%
% of Total 17.3% 4.0% 21.3%
Total Count 117 33 150
(16)
Lampiran 5. Lanjutan
Chi-Square Tests
Value df Asymp. Sig. (2-sided) Exact Sig. (2-sided) Exact Sig. (1-sided) Point Probability
Pearson Chi-Square 1.310a 5 .934 .950
Likelihood Ratio 1.303 5 .935 .962
Fisher's Exact Test 1.890 .885
Linear-by-Linear Association .004b 1 .950 1.000 .496 .050
N of Valid Cases 150
a. 4 cells (33.3%) have expected count less than 5. The minimum expected count is .66.
b. The standardized statistic is -.063.
E.
Penghasilan
Crosstab
Score1
Total puas sangatpuas
penghasilan <Rp 1.000.000.,00 Count 10 4 14
% within penghasilan
71.4% 28.6% 100.0%
% within Score1 8.5% 12.1% 9.3%
% of Total 6.7% 2.7% 9.3%
Rp.1.000.000,00 – 5.000.000,00
Count 101 27 128
% within penghasilan
78.9% 21.1% 100.0%
% within Score1 86.3% 81.8% 85.3%
% of Total 67.3% 18.0% 85.3%
>Rp 5.000.000,00 Count 6 2 8
% within penghasilan
75.0% 25.0% 100.0%
% within Score1 5.1% 6.1% 5.3%
% of Total 4.0% 1.3% 5.3%
Total Count 117 33 150
% within penghasilan
78.0% 22.0% 100.0%
% within Score1 100.0% 100.0% 100.0%
(17)
Lampiran 5. Lanjutan
Chi-Square Tests Value df Asymp. Sig.
(2-sided)
Exact Sig. (2-sided)
Exact Sig. (1-sided)
Point Probability
Pearson Chi-Square .456a 2 .796 .917
Likelihood Ratio .433 2 .805 .917
Fisher's Exact Test .802 .629
Linear-by-Linear Association
.123b 1 .726 .797 .460 .191
N of Valid Cases 150
a. 2 cells (33.3%) have expected count less than 5. The minimum expected count is 1.76. b. The standardized statistic is -.351.
F.
Kunjungan
Crosstab
Score1
Total puas sangatpuas
kunjungan BaruPertama kali Count 4 2 6
% within kunjungan 66.7% 33.3% 100.0%
% within Score1 3.4% 6.1% 4.0%
% of Total 2.7% 1.3% 4.0%
2-5 Kali Count 12 3 15
% within kunjungan 80.0% 20.0% 100.0%
% within Score1 10.3% 9.1% 10.0%
% of Total 8.0% 2.0% 10.0%
Lebihdari 5 kali Count 101 28 129
% within kunjungan 78.3% 21.7% 100.0%
% within Score1 86.3% 84.8% 86.0%
% of Total 67.3% 18.7% 86.0%
Total Count 117 33 150
% within kunjungan 78.0% 22.0% 100.0% % within Score1 100.0% 100.0% 100.0%
(18)
Lampiran 5. Lanjutan
Chi-Square Tests Value df Asymp. Sig.
(2-sided)
Exact Sig. (2-sided)
Exact Sig. (1-sided)
Point Probability Pearson Chi-Square .491a 2 .782 .815
Likelihood Ratio .448 2 .799 .815
Fisher's Exact Test .783 .739
Linear-by-Linear Association
.191b 1 .662 .682 .392 .139
N of Valid Cases 150
a. 3 cells (50.0%) have expected count less than 5. The minimum expected count is 1.32. b. The standardized statistic is -.436.
(19)
Lampiran 6. Perbandingan Tingkat Kepuasan Pasien Antara Pasien Peserta
BPJS Kesehatan Puskesmas Padang Bulan dan Puskesmas
Polonia Medan
NPar Tests
Descriptive Statistics
N
Mean
Std. Deviation Minimum Maximum
Score1
300
45.64
7.651
35
54
Puskesmas
300
1.50
.501
1
2
Mann-Whitney Test
Ranks
Puskesmas
N
Mean Rank Sum of Ranks
Score
1
Puskesmas Padang BulanMedan
150
208.91
31336.00
PuskesmasPolonia Medan
150
92.09
13814.00
Total
300
Test Statistics
aScore1
Mann-Whitney U
2489.000
Wilcoxon W
13814.000
Z
-11.798
Asymp. Sig. (2-tailed)
.000
a. Grouping Variable: Puskesmas
T-Test
Group Statistics
Puskesmas N Mean Std. Deviation Std. Error
Mean
Score1
Puskesmas Padang Bulan
Medan 150 51.42 3.467 .283
(20)
(21)
(22)
(23)
(24)
(1)
Lampiran 6. Perbandingan Tingkat Kepuasan Pasien Antara Pasien Peserta BPJS Kesehatan Puskesmas Padang Bulan dan Puskesmas Polonia Medan
NPar Tests
Descriptive Statistics
N Mean Std. Deviation Minimum Maximum
Score1 300 45.64 7.651 35 54
Puskesmas 300 1.50 .501 1 2
Mann-Whitney Test
Ranks
Puskesmas N Mean Rank Sum of Ranks
Score 1
Puskesmas Padang BulanMedan 150 208.91 31336.00 PuskesmasPolonia Medan 150 92.09 13814.00
Total 300
Test Statisticsa
Score1
Mann-Whitney U 2489.000
Wilcoxon W 13814.000
Z -11.798
Asymp. Sig. (2-tailed) .000
a. Grouping Variable: Puskesmas T-Test
Group Statistics
Puskesmas N Mean Std. Deviation Std. Error Mean
Score1
Puskesmas Padang Bulan
Medan 150 51.42 3.467 .283 Puskesmas Polonia Medan 150 39.85 6.174 .504
(2)
70
(3)
(4)
72
(5)
(6)
74