Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Rumah makan Pondok zam-zam di Kota Medan
LAMPIRAN A
1. DATA MENTAH SKALA TRY OUT
(2)
DATA TRY OUT SKALA KEPUASAN KONSUMEN
1
2
3
4
5
6
7
8
9 10 11 12 13 14 15 16 17 18 19 20
4 3 4 3 3 4 4 4 4 3 5 4 4 4 4 4 2 3 2 3
4 4 3 4 4 5 5 5 5 4 5 4 4 4 4 3 1 3 2 2
5 3 4 5 5 4 3 4 3 5 5 5 4 4 4 3 5 4 4 5
5 4 3 5 4 3 4 5 4 3 5 1 4 4 3 2 5 4 3 4
3 3 4 4 3 3 3 3 2 3 5 3 4 4 4 4 3 2 2 4
5 4 3 4 4 4 3 4 5 2 5 3 4 4 4 3 3 2 1 5
4 4 3 1 2 4 3 3 3 4 5 5 4 3 3 1 1 1 2 4
4 3 3 4 4 4 3 3 2 4 5 3 4 3 3 3 4 4 3 3
2 3 3 4 4 4 2 4 4 4 5 2 4 3 3 3 5 3 3 3
3 3 3 4 2 3 3 3 3 1 3 5 3 3 3 5 1 3 1 3
2 2 2 3 3 3 3 3 3 3 3 3 3 3 4 3 3 4 3 3
4 4 4 4 4 4 4 4 4 4 3 3 3 4 3 4 4 3 3 3
4 3 3 3 3 3 3 4 4 3 3 3 3 4 4 3 3 4 3 3
4 4 4 4 4 3 2 3 3 4 3 4 3 4 2 3 3 3 2 3
4 2 2 3 4 3 2 3 3 3 4 3 3 4 3 2 3 2 3 2
3 3 3 2 3 4 3 3 3 2 4 3 3 3 3 3 4 1 3 5
4 3 2 4 4 3 2 2 2 3 4 2 4 3 3 3 4 4 3 2
4 4 4 4 4 4 3 4 4 3 4 4 4 3 3 3 4 4 4 4
3 3 4 3 3 4 3 4 3 4 4 3 4 3 3 5 3 3 3 3
4 4 4 4 4 4 3 4 4 3 4 4 3 3 3 3 4 4 4 4
4 2 2 4 4 2 2 4 4 2 4 2 3 3 4 2 2 4 2 2
4 3 3 3 3 2 3 4 4 4 4 3 3 4 3 2 3 4 3 4
4 4 4 4 4 4 3 4 4 4 4 4 3 4 4 3 4 4 3 3
3 3 4 4 3 4 3 3 3 4 4 3 4 4 3 3 4 4 3 3
4 3 3 4 3 4 4 4 3 4 4 3 4 4 4 3 3 4 4 3
4 4 4 4 4 4 4 4 3 4 4 4 4 4 4 4 3 4 3 3
3 3 2 3 4 4 3 1 3 2 4 3 4 4 4 4 3 1 3 1
5 2 2 4 4 5 5 5 5 4 4 3 4 3 3 3 1 4 3 2
3 4 4 5 5 4 4 4 4 5 5 4 4 4 4 4 5 5 4 4
3 4 4 5 5 5 5 5 5 5 5 4 4 4 4 4 5 5 4 4
4 3 3 4 3 5 5 5 5 4 5 4 4 5 4 4 5 5 4 4
4 3 4 4 5 4 3 4 4 4 4 3 3 3 3 3 4 3 3 2
4 2 1 4 4 4 2 3 3 3 4 3 3 3 4 4 4 2 2 4
3 3 4 3 2 2 3 4 3 4 4 3 3 3 4 3 4 2 3 3
4 3 3 3 3 2 2 4 3 3 4 3 3 3 4 4 3 3 3 4
(3)
4 3 3 3 5 3 3 3 3 4 4 3 3 3 2 2 4 3 2 2
3 3 3 3 4 3 3 3 3 4 4 3 3 3 4 4 4 3 3 2
4 4 3 4 4 4 4 4 2 4 4 4 3 3 3 2 3 4 4 3
4 4 4 4 5 3 3 4 3 4 4 3 3 4 4 4 4 4 4 3
5 3 4 4 4 4 4 3 4 2 4 3 4 4 3 4 4 4 4 3
5 4 5 4 4 4 2 4 2 2 4 4 4 4 5 5 3 1 2 5
3 1 3 2 4 5 2 2 4 4 4 3 2 4 3 3 2 3 2 2
5 3 4 4 5 3 5 3 3 1 4 3 2 4 4 4 1 1 2 5
3 3 3 3 5 3 3 3 4 3 4 3 2 4 3 3 4 3 2 4
3 3 3 4 4 4 3 3 3 4 4 3 2 4 4 3 3 3 4 4
3 3 3 3 4 2 3 2 4 4 4 3 3 4 2 4 4 4 4 3
4 3 3 4 4 4 4 4 3 3 4 4 3 4 3 3 4 2 4 4
3 3 4 4 4 3 3 4 4 3 4 4 3 4 3 2 4 3 4 5
(4)
No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50
1 4 4 4 4 3 3 4 3 2 2 3 3 2 3 2 4 4 3 3 3 4 3 4 2 3 3 4 3 3 2 4 4 2 2 2 4 3 2 3 3 3 4 3 3 3 4 3 2 2 2
2 3 2 2 4 3 3 2 5 1 1 2 5 4 2 3 4 5 3 2 4 4 5 4 2 3 4 4 4 4 4 4 4 5 4 4 4 4 4 5 5 4 4 4 4 4 4 5 4 4 5
3 5 5 5 5 5 4 4 3 4 5 4 4 2 2 2 4 4 4 4 4 4 4 5 4 4 4 4 5 3 3 3 3 3 4 3 3 5 4 4 5 4 4 4 4 3 4 4 4 4 4
4 3 3 4 5 3 1 2 3 3 4 2 2 3 3 3 3 3 3 2 3 3 4 2 4 3 4 5 4 3 4 1 3 1 2 3 2 1 4 3 2 5 4 3 1 2 3 2 5 4 3
5 4 4 3 3 2 3 4 3 2 2 4 4 2 3 3 3 3 2 2 3 4 4 3 4 3 3 3 4 3 4 4 4 3 3 4 4 4 3 5 4 3 3 3 4 4 4 3 4 3 4
6 4 5 4 3 5 4 3 5 4 3 5 4 2 3 5 2 3 2 3 3 4 4 5 2 4 4 3 4 4 3 4 5 4 3 5 4 5 4 3 5 4 4 3 4 4 5 5 4 3 4
7 3 4 4 3 4 3 4 4 3 4 4 4 3 4 4 4 2 3 3 2 3 2 4 3 4 4 2 3 3 5 3 3 2 3 2 2 1 5 3 3 4 4 5 1 3 3 4 2 1 5
8 3 3 4 5 3 2 4 4 3 4 4 3 4 2 3 4 4 3 4 4 3 4 3 4 4 3 3 3 3 4 3 4 3 4 4 3 4 3 4 4 3 3 3 3 4 3 3 3 2 3
9 4 4 3 4 3 3 4 4 3 4 3 3 5 4 3 4 3 4 4 4 3 4 4 5 5 3 4 5 3 4 4 4 3 4 4 3 3 4 4 4 3 4 3 3 3 4 3 4 3 3
10 5 5 5 5 5 5 5 5 5 5 5 5 3 3 4 3 2 5 5 5 3 5 5 4 4 3 5 4 4 4 5 3 1 3 2 2 5 2 4 2 5 5 1 1 2 4 4 4 5 5
11 3 3 4 3 5 4 4 5 3 4 5 3 4 3 4 4 3 4 4 4 4 4 5 4 3 4 5 3 4 4 3 4 4 4 3 5 3 4 3 4 4 5 3 3 4 4 4 4 3 4
12 4 4 4 2 4 3 4 4 4 4 4 4 4 4 4 4 4 2 2 4 4 4 4 4 4 4 4 4 2 4 4 4 4 4 4 3 4 2 4 4 2 4 4 2 2 4 4 4 2 4
13 5 5 5 4 4 3 5 4 3 4 4 5 4 4 4 5 4 4 4 4 5 5 5 4 5 4 4 4 4 4 5 4 3 3 3 4 4 4 2 1 5 5 5 4 3 3 3 4 4 3
14 5 4 4 2 4 2 4 4 3 4 4 4 5 3 4 2 4 3 4 3 5 4 4 4 3 3 2 2 3 3 4 4 2 2 2 3 4 4 3 3 4 3 4 4 2 4 4 4 4 4
15 3 4 4 4 4 2 4 4 4 4 3 3 2 3 3 3 3 3 4 3 4 4 2 3 4 3 2 4 2 3 2 4 3 4 3 2 2 3 3 3 4 4 4 2 2 4 4 4 1 2
16 4 4 3 5 4 4 3 3 4 4 5 3 4 4 3 5 4 4 4 4 5 5 3 4 4 3 4 4 4 4 3 5 2 3 3 4 4 3 4 5 5 3 5 4 3 4 3 3 3 3
17 3 4 2 4 3 3 3 4 4 4 2 4 3 4 4 3 2 2 3 3 3 4 3 3 3 3 4 4 4 3 4 4 3 5 3 3 4 3 3 3 4 2 4 2 2 3 2 4 1 3
18 5 5 5 5 5 5 4 5 5 4 5 4 4 4 2 4 4 4 4 4 3 3 3 4 4 3 4 4 3 4 3 4 4 4 4 3 4 4 4 4 3 3 3 4 3 3 3 2 3 3
19 5 5 5 5 4 4 4 3 2 3 4 5 4 3 4 3 4 3 3 4 4 3 5 3 4 3 3 2 2 3 4 3 2 3 4 4 3 3 4 4 4 3 3 3 3 4 4 4 2 1
20 5 5 4 3 5 3 3 5 4 4 2 4 4 4 4 3 5 4 4 4 3 3 3 4 4 3 4 4 4 4 4 4 4 4 4 3 4 4 4 4 3 3 3 3 3 3 3 3 4 4
21 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 4 4 4 4 2 4 4 4 4 2 2 2 4 2 2 2 2 4 4 2 2 2 2 4 4 4 4 2 2
22 4 4 4 3 4 4 4 4 4 3 4 4 4 4 4 4 5 3 3 3 4 4 4 2 3 3 3 4 4 4 4 4 4 4 4 5 4 3 3 3 4 4 4 4 4 3 3 2 2 2
23 4 4 4 4 4 4 4 4 4 4 3 4 4 4 4 4 4 4 4 4 3 4 3 4 4 3 4 4 3 4 3 4 3 4 4 3 4 3 4 4 3 4 4 4 4 4 4 4 3 4
(5)
26 4 4 4 4 4 4 4 4 3 3 4 4 4 3 3 3 4 4 4 4 3 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 3 4 3 4 4 4 4 4 3 3 4 4 3 2
27 3 4 4 4 4 3 3 4 5 5 3 3 4 4 4 3 4 4 4 2 2 2 5 3 4 4 3 2 3 2 5 3 2 5 1 2 4 4 4 3 3 3 1 2 3 3 3 2 2 2
28 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 5 5 5 5 5 4 4 4 4 5 5 5 4 5 5 5 1 5 5 4 5 5 4 3 4 5 5 4 4 4 4 1 5 4
29 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 4 5 4 4 4 4 5 5 4 4 5 4 4 5 4 4 5 4 5 5 5 4 4 5 5 5 5 5 4 4 5 3 4
30 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 4 5 4 4 4 4 5 5 4 4 5 4 4 5 4 4 5 4 5 5 5 4 4 4 4 5 5 5 5 5 5 3 4
31 4 5 5 3 4 3 4 5 4 4 4 4 4 4 3 4 4 4 4 4 4 4 4 5 3 3 2 4 4 3 2 4 5 5 5 3 5 5 5 5 4 4 4 4 5 5 5 5 4 4
32 4 5 4 4 4 4 5 5 4 4 4 4 4 4 4 4 3 4 4 4 3 4 3 4 4 3 4 3 3 3 3 3 3 4 4 2 3 1 5 3 4 4 3 3 4 3 2 4 3 4
33 4 4 4 5 4 3 4 3 4 4 5 4 4 4 4 4 4 4 4 2 2 4 2 2 4 3 4 4 4 2 2 2 2 2 2 4 2 4 2 4 4 4 1 4 1 4 4 4 2 2
34 5 5 2 4 4 3 4 3 4 4 3 4 4 4 4 4 4 4 4 3 4 4 4 4 4 3 4 4 2 4 4 4 2 4 4 4 2 3 3 3 3 3 3 3 4 4 3 4 3 2
35 4 4 3 3 3 3 2 1 3 3 4 3 4 3 3 3 3 4 4 5 4 5 2 3 3 3 2 4 1 1 4 4 3 3 3 4 4 3 4 4 4 4 3 1 1 3 3 2 2 2
36 5 4 4 2 2 4 3 3 2 2 3 4 3 2 3 3 4 2 2 3 3 3 4 3 4 3 3 3 4 4 4 4 4 4 3 4 5 4 4 3 4 4 4 3 3 3 4 4 5 5
37 4 4 3 3 4 4 3 2 4 5 4 4 3 4 3 4 3 3 4 4 4 3 3 4 5 4 3 4 3 3 3 3 4 3 3 3 4 3 4 3 4 4 4 4 4 4 4 4 5 5
38 4 4 4 4 4 4 3 2 3 5 4 4 3 5 5 4 4 4 4 4 4 4 4 4 4 4 3 4 3 4 4 4 3 4 3 4 4 3 4 3 3 3 4 3 4 4 4 4 3 4
39 5 3 3 4 3 4 4 4 4 2 5 4 4 4 4 4 4 3 4 4 3 4 4 4 4 4 3 3 3 4 4 3 3 4 4 4 4 3 4 3 3 3 4 2 3 3 4 3 2 3
40 4 4 5 5 4 3 4 3 3 5 4 4 5 3 3 4 4 4 4 4 3 4 3 4 4 3 4 4 4 2 3 3 3 3 4 3 4 4 4 4 4 3 2 3 4 3 3 4 4 3
41 3 4 4 4 3 4 3 3 2 3 4 4 3 2 2 3 3 2 3 2 4 3 4 4 4 5 4 3 3 3 2 4 4 3 2 3 3 4 4 2 4 4 3 4 3 4 4 4 2 4
42 4 4 4 3 4 4 3 5 4 4 3 5 2 4 2 4 3 2 2 3 5 3 3 2 3 4 4 4 5 3 2 3 5 4 2 2 3 4 1 3 4 3 2 4 4 4 4 2 3 4
43 4 3 4 4 2 4 4 4 1 3 3 5 3 2 5 3 4 3 4 4 3 5 5 2 1 4 2 3 2 4 3 3 4 4 4 4 4 3 4 2 3 3 5 1 3 4 4 4 3 4
44 4 4 5 3 4 4 4 2 4 5 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5 5 4 1 5 3 2 1 1 4 1 3 5 1 3 3 4 4 4 5 5 4 4 4 4
45 5 4 5 4 4 3 3 4 3 3 4 3 3 4 4 2 3 4 4 4 4 3 4 3 4 3 4 4 4 4 4 3 3 3 3 5 5 3 3 2 3 2 4 3 4 4 4 4 3 4
46 3 4 4 4 4 4 4 4 4 2 3 3 4 3 4 4 4 4 4 4 3 3 3 4 4 3 3 3 3 4 3 3 4 4 4 3 3 4 4 4 3 4 3 4 4 3 4 4 4 4
47 4 4 4 5 2 3 3 3 2 4 4 5 3 4 4 3 3 1 2 2 3 5 3 3 3 4 3 3 1 2 2 3 4 4 4 4 4 4 2 3 3 2 3 3 2 3 3 3 2 3
48 4 4 4 2 4 4 4 2 2 2 5 2 4 3 5 4 4 5 4 3 4 4 3 4 4 4 3 3 3 4 3 3 3 4 3 3 4 4 4 2 3 4 4 4 4 3 4 4 4 3
49 4 4 4 4 4 3 4 5 3 3 3 3 3 3 3 3 2 4 4 4 2 2 4 4 4 4 4 4 4 4 3 4 3 3 4 2 2 3 4 3 4 3 3 3 4 4 4 4 3 4
(6)
Reliabilitas Skala Kepuasan Konsumen
Case Processing Summary
N % Cases Valid 50 100.0
Excludeda 0 .0
Total 50 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items .802 20
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item
Deleted VAR00001 64.7800 54.502 .169 .804 VAR00002 65.4000 51.510 .488 .788 VAR00003 65.2800 51.308 .448 .790 VAR00004 64.9000 49.480 .625 .780 VAR00005 64.7600 52.594 .322 .797 VAR00006 64.9600 51.182 .421 .791 VAR00007 65.3800 49.424 .535 .784 VAR00008 65.0000 48.694 .621 .778 VAR00009 65.1200 52.189 .333 .796 VAR00010 65.1600 51.321 .358 .795 VAR00011 64.4000 53.224 .402 .794 VAR00012 65.2400 53.656 .239 .801 VAR00013 65.1600 53.443 .329 .796 VAR00014 64.9200 53.463 .408 .794
(7)
VAR00015 65.1200 54.271 .220 .801 VAR00016 65.3400 54.025 .163 .806 VAR00017 65.1800 50.232 .349 .797 VAR00018 65.3600 49.664 .408 .792 VAR00019 65.5600 51.558 .382 .793 VAR00020 65.2400 52.104 .265 .802
Scale Statistics
Mean Variance Std. Deviation N of Items 68.5400 56.907 7.54364 20
Reliabilitas Skala Kepuasan Konsumen Setelah Pemotongan Aitem < 0,30
Case Processing Summary
N % Cases Valid 50 100.0
Excludeda 0 .0
Total 50 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items .817 15
(8)
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item
Deleted VAR00002 48.4200 38.657 .427 .807 VAR00003 48.3000 38.949 .341 .812 VAR00004 47.9200 36.647 .597 .796 VAR00005 47.7800 38.787 .351 .812 VAR00006 47.9800 38.265 .378 .810 VAR00007 48.4000 36.653 .504 .801 VAR00008 48.0200 36.142 .577 .796 VAR00009 48.1400 38.204 .384 .810 VAR00010 48.1800 36.600 .484 .803 VAR00011 47.4200 39.677 .397 .810 VAR00013 48.1800 39.824 .329 .813 VAR00014 47.9400 40.302 .339 .813 VAR00017 48.2000 36.082 .420 .810 VAR00018 48.3800 35.098 .527 .799 VAR00019 48.5800 37.514 .448 .805
Scale Statistics
Mean Variance Std. Deviation N of Items 51.5600 42.864 6.54704 15
(9)
Reliabilitas Skala Kualitas Pelayanan Terhadap Kepuasan Konsumen
Case Processing Summary
N % Cases Valid 50 100.0
Excludeda 0 .0
Total 50 100.0 a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha N of Items .884 50
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item
Deleted Fav1 175.4400 266.823 .475 .881 Fav2 175.4400 270.945 .328 .882 Fav3 175.6000 269.429 .330 .882 Ufav1 175.7200 277.593 .005 .887 Ufav2 175.7800 264.093 .537 .880 Fav4 176.0200 264.306 .512 .880 Fav5 175.8400 268.872 .397 .882 Fav6 175.8000 269.388 .260 .883 Ufav3 176.1600 266.015 .365 .882 Ufav4 175.8800 270.067 .239 .884 Fav7 175.7200 267.267 .370 .882 Fav8 175.6600 270.147 .310 .883 Ufav5 175.9600 267.753 .369 .882
(10)
Ufav6 176.0800 269.830 .310 .883 Ufav7 175.9400 273.609 .159 .885 Fav9 175.9200 268.687 .393 .882 Fav10 175.9000 264.908 .466 .880 Ufav8 176.0600 263.731 .472 .880 Ufav9 175.9000 262.418 .559 .879 Ufav10 175.9200 263.830 .538 .879 Fav11 175.9800 268.632 .347 .882 Fav12 175.7600 272.594 .205 .884 Fav13 175.8600 267.143 .376 .882 Ufav11 175.9400 263.568 .497 .880 Ufav12 175.7400 266.849 .454 .881 Fav14 176.0800 272.279 .258 .883 Fav15 176.0000 270.245 .274 .883 Fav16 175.8800 265.740 .486 .880 Ufav13 176.3200 268.875 .301 .883 Ufav14 175.9600 266.080 .418 .881 Fav17 176.0800 265.585 .387 .881 Fav18 175.9600 271.509 .282 .883 Ufav15 176.4800 275.724 .050 .887 Ufav16 175.9600 268.407 .313 .883 Ufav17 176.1400 263.796 .459 .880 Fav19 176.2400 269.615 .247 .884 Fav20 175.9200 261.096 .493 .880 Ufav18 176.0600 267.731 .334 .882 Ufav19 175.9600 272.815 .163 .885 Ufav20 176.1200 270.924 .219 .884 Fav21 175.9600 274.447 .139 .885 Fav22 175.9600 268.570 .350 .882 Fav23 176.0800 266.891 .319 .883 Ufav21 176.4200 259.432 .531 .879 Ufav22 176.3000 260.459 .513 .879 Fav24 175.8600 271.225 .341 .882
(11)
Fav25 175.9000 269.765 .349 .882 Ufav23 175.9800 274.102 .119 .885 Ufav24 176.6000 262.082 .442 .880 Ufav25 176.2000 269.102 .248 .884
Scale Statistics
Mean Variance Std. Deviation N of Items 179.5600 278.496 16.68821 50
Reliabilitas Skala Kualitas Pelayanan Setelah Pemotongan Aitem <0,30
Case Processing Summary
N % Cases Valid 50 100.0
Excludeda 0 .0
Total 50 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items .893 35
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item
Deleted Fav1 122.1200 181.863 .525 .889 Fav2 122.1200 185.169 .388 .891 Fav3 122.2800 183.920 .379 .891
(12)
Ufav2 122.4600 180.172 .554 .888 Fav4 122.7000 180.214 .535 .888 Fav5 122.5200 183.398 .456 .890 Ufav3 122.8400 181.239 .398 .890 Fav7 122.4000 182.163 .413 .890 Fav8 122.3400 185.943 .290 .892 Ufav5 122.6400 182.847 .400 .890 Ufav6 122.7600 184.023 .370 .891 Fav9 122.6000 183.592 .432 .890 Fav10 122.5800 180.738 .487 .889 Ufav8 122.7400 178.645 .538 .888 Ufav9 122.5800 178.167 .604 .887 Ufav10 122.6000 180.449 .532 .888 Fav11 122.6600 183.984 .360 .891 Fav13 122.5400 183.111 .372 .891 Ufav11 122.6200 180.077 .497 .889 Ufav12 122.4200 181.840 .504 .889 Fav16 122.5600 183.068 .428 .890 Ufav13 123.0000 186.000 .236 .893 Ufav14 122.6400 181.949 .427 .890 Fav17 122.7600 181.533 .394 .890 Ufav16 122.6400 185.868 .238 .893 Ufav17 122.8200 181.865 .393 .890 Fav20 122.6000 179.510 .436 .890 Ufav18 122.7400 183.788 .322 .892 Fav22 122.6400 184.684 .329 .891 Fav23 122.7600 183.370 .297 .893 Ufav21 123.1000 176.990 .518 .888 Ufav22 122.9800 177.734 .503 .888 Fav24 122.5400 186.947 .311 .892 Fav25 122.5800 185.555 .332 .891 Ufav24 123.2800 179.389 .420 .890
(13)
Scale Statistics
Mean Variance Std. Deviation N of Items 126.4200 185.840 13.63233 35
Reliabilitas Skala Kualitas Pelayanan Setelah Pemotongan Aitem <0,30
Kedua
Case Processing Summary
N % Cases Valid 50 100.0
Excludeda 0 .0
Total 50 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items .891 28
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item
Deleted VAR00001 97.0400 136.815 .539 .886 VAR00002 97.0400 139.264 .430 .888 VAR00003 97.2000 138.408 .400 .889 VAR00005 97.3800 135.179 .576 .885 VAR00006 97.6200 135.751 .526 .886
(14)
VAR00007 97.4400 137.762 .494 .887 VAR00009 97.7600 135.615 .436 .888 VAR00011 97.3200 136.508 .451 .887 VAR00013 97.5600 137.149 .438 .888 VAR00014 97.6800 138.508 .391 .889 VAR00016 97.5200 138.255 .448 .888 VAR00017 97.5000 136.500 .463 .887 VAR00018 97.6600 132.841 .607 .884 VAR00019 97.5000 133.031 .646 .883 VAR00020 97.5200 134.949 .579 .885 VAR00021 97.5800 139.514 .324 .890 VAR00023 97.4600 138.907 .331 .890 VAR00024 97.5400 134.621 .539 .886 VAR00025 97.3400 136.311 .545 .886 VAR00028 97.4800 138.785 .387 .889 VAR00030 97.5600 137.721 .394 .889 VAR00031 97.6800 136.834 .388 .889 VAR00035 97.7400 137.543 .367 .889 VAR00037 97.5200 136.010 .390 .889 VAR00042 97.5600 139.843 .308 .890 VAR00044 98.0200 134.102 .460 .888 VAR00045 97.9000 134.704 .446 .888 VAR00049 98.2000 135.102 .408 .889
Scale Statistics
Mean Variance Std. Deviation N of Items 101.1600 146.382 12.09884 28
(15)
LAMPIRAN B
1. DATA MENTAH SKALA PENELITIAN
(16)
Data Subjek Penelitian
No
Usia
Jenis Kelamin
Kunjungan
1
20 thn
perempuan
>2
2
22 thn
Perempuan
>2
3
28 thn
Perempuan
1
4
19 thn
Perempuan
>2
5
32 thn
Perempuan
2
6
23 thn
perempuan
>2
7
26 thn
perempuan
2
8
23 thn
perempuan
>2
9
27 thn
Laki- laki
>2
10
18 thn
Laki- laki
>2
11
22 thn
Laki- laki
>2
12
19 thn
Laki- laki
2
13
20 thn
Laki- laki
>2
14
20 thn
Laki- laki
>2
15
20 thn
Laki- laki
>2
16
25 thn
Laki- laki
>2
17
20 thn
Laki- laki
>2
18
18 thn
Laki- laki
>2
19
41 thn
Laki- laki
>2
20
18 thn
Laki- laki
>2
21
18 thn
Laki- laki
>2
22
19 thn
Laki- laki
>2
23
19 thn
Laki- laki
>2
24
19 thn
Laki- laki
>2
25
22 thn
Laki- laki
>2
26
19 thn
Laki- laki
>2
27
57 thn
Laki- laki
>2
28
26 thn
Laki- laki
2
29
24 thn
Laki- laki
>2
30
20 thn
Laki- laki
>2
31
35 thn
Laki- laki
>2
32
23 thn
Laki- laki
>2
33
24 thn
Laki- laki
>2
34
21 thn
Laki- laki
>2
35
22 thn
Laki- laki
>2
36
20 thn
Laki- laki
>2
37
21 thn
Laki- laki
>2
38
25 thn
Laki- laki
>2
(17)
40
24 thn
Laki- laki
>2
41
24 thn
Laki- laki
>2
42
20 thn
Laki- laki
>2
43
22 thn
Laki- laki
>2
44
21 thn
Laki- laki
>2
45
20 thn
Laki- laki
2
46
25 thn
Laki- laki
>2
47
22 thn
Laki- laki
>2
48
21 thn
Laki- laki
1
49
24 thn
Laki- laki
2
50
23 thn
Laki- laki
>2
51
16 thn
Perempuan
1
52
19 thn
Perempuan
2
53
18 thn
Perempuan
2
54
19 thn
Perempuan
1
55
20 thn
Perempuan
>2
56
20 thn
Perempuan
2
57
24 thn
Perempuan
>2
58
24 thn
Perempuan
>2
59
23 thn
Perempuan
1
60
22 thn
Perempuan
2
61
19 thn
Perempuan
>2
62
17 thn
Laki-laki
2
63
17 thn
Laki-laki
>2
64
21 thn
Laki-laki
>2
65
22 thn
Laki-laki
>2
66
20 thn
Laki-laki
>2
67
23 thn
Laki-laki
1
68
20 thn
Laki-laki
2
69
22 thn
Laki-laki
>2
70
23 thn
Laki-laki
2
71
20 thn
Laki-laki
>2
72
23 thn
Laki-laki
2
73
21 thn
Laki-laki
>2
74
24 thn
Laki-laki
>2
75
18 thn
Laki-laki
>2
76
17 thn
Laki-laki
>2
77
16 thn
Laki-laki
>2
78
26 thn
Laki-laki
>2
79
23 thn
Laki-laki
>2
80
19 thn
Laki-laki
>2
81
28 thn
Laki-laki
>2
82
21 thn
Laki-laki
>2
(18)
84
23 thn
Laki-laki
>2
85
21 thn
Laki-laki
>2
86
22 thn
Laki-laki
2
87
25 thn
Laki-laki
>2
88
23 thn
Laki-laki
>2
89
23 thn
Laki-laki
>2
90
22 thn
Laki-laki
>2
91
25 thn
Laki-laki
>2
92
29 thn
Laki-laki
1
93
22 thn
Laki-laki
>2
94
26 thn
Laki-laki
>2
95
18 thn
Laki-laki
>2
96
18 thn
Laki-laki
>2
97
24 thn
Laki-laki
>2
98
24 thn
Laki-laki
>2
99
24 thn
Laki-laki
>2
(19)
DATA PENELITIAN SKALA KEPUASAN KONSUMEN
No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Jumlah
1 4 4 4 4 5 5 5 5 5 4 4 4 5 1 5 64
2 4 4 5 5 4 4 4 3 5 4 5 4 5 1 4 61
3 3 4 4 3 3 3 2 2 3 3 3 3 3 4 4 47
4 3 3 5 5 5 3 5 5 5 4 3 2 5 3 3 59
5 4 4 4 4 4 3 3 3 4 3 4 3 4 2 3 52
6 3 4 4 3 4 4 4 4 5 3 4 4 2 4 2 54
7 5 5 2 1 5 3 4 3 2 3 4 2 2 1 4 46
8 3 4 3 4 4 3 3 3 4 3 3 3 3 3 3 49
9 3 3 3 3 4 4 4 4 5 1 3 2 3 3 3 48
10 4 5 4 5 4 3 3 3 5 2 4 3 4 3 4 56
11 3 3 4 3 3 3 3 3 3 3 3 3 4 3 2 46
12 4 4 4 3 3 3 3 3 3 3 3 3 3 3 3 48
13 3 3 4 3 3 3 3 3 4 2 4 2 3 2 3 45
14 4 3 4 3 3 4 4 4 3 2 4 2 3 5 3 51
15 3 4 4 4 4 4 4 3 5 2 2 4 2 4 2 51
16 3 5 5 5 3 3 4 3 3 4 5 3 3 2 3 54
17 3 3 4 3 4 3 4 3 4 4 4 3 2 2 4 50
18 3 4 4 5 4 4 3 4 4 4 4 3 4 3 3 56
19 4 4 5 5 4 4 4 1 5 4 3 4 5 1 3 56
20 4 5 4 5 4 4 5 2 4 3 5 2 4 2 4 57
21 3 4 4 4 4 4 3 2 4 3 4 3 4 2 4 52
22 3 3 3 3 3 3 4 4 3 3 3 4 2 3 3 47
23 3 2 4 4 2 2 4 4 4 4 5 3 3 5 3 52
24 3 3 3 4 4 2 3 3 4 3 4 3 3 2 3 47
25 5 4 2 1 4 5 5 4 1 2 1 4 1 5 2 46
26 3 3 3 4 4 2 3 3 3 3 4 2 4 2 3 46
27 2 2 2 2 3 2 3 3 3 3 4 2 3 5 3 42
28 4 4 4 4 4 3 4 4 4 3 4 3 4 2 3 54
29 3 3 4 4 3 2 3 4 4 4 1 3 3 2 1 44
30 3 5 3 1 5 2 3 5 1 5 3 3 3 3 1 46
31 3 3 3 2 4 4 4 4 2 3 5 3 3 3 3 49
32 5 5 5 5 5 4 5 4 5 1 4 5 5 2 5 65
33 3 4 3 5 3 3 3 4 3 3 4 2 3 2 3 48
34 1 1 1 1 5 5 5 5 5 5 5 5 3 3 3 53
35 2 2 3 3 4 2 3 3 3 3 4 3 3 3 3 44
36 3 3 4 5 1 3 3 4 4 3 3 3 4 2 3 48
37 4 4 4 4 5 5 5 5 4 2 4 3 3 3 3 58
(20)
39 3 3 4 4 4 4 4 3 4 3 3 3 3 4 3 52
40 3 3 3 4 3 3 3 3 3 2 3 3 3 3 3 45
41 4 4 5 5 4 4 4 4 5 5 3 3 3 3 3 59
42 3 4 5 5 4 4 4 4 4 4 4 4 5 2 3 59
43 4 4 3 3 3 4 3 4 3 2 3 4 2 4 3 49
44 4 5 4 5 4 4 4 3 4 3 4 3 4 2 4 57
45 3 3 4 4 3 3 3 3 4 3 4 4 4 2 3 50
46 3 3 3 3 5 3 3 5 1 1 1 5 3 4 3 46
47 4 4 5 5 3 3 3 1 5 4 2 4 5 1 3 52
48 3 4 4 4 3 3 3 3 3 3 2 4 2 4 2 47
49 4 5 5 5 5 4 4 5 5 2 2 5 1 5 1 58
50 3 3 4 4 4 3 4 3 4 3 4 3 4 2 4 52
51 4 3 4 4 3 3 3 4 4 2 4 5 4 4 5 56
52 3 4 3 4 4 4 4 3 4 4 4 2 4 3 4 54
53 4 3 3 5 3 3 3 4 4 4 3 5 4 2 3 53
54 4 4 3 4 3 3 3 4 4 4 3 4 3 4 4 54
55 5 4 2 3 4 4 4 4 4 3 1 4 4 4 4 54
56 4 3 4 4 4 4 4 4 4 3 4 3 3 4 4 56
57 4 4 4 3 2 3 3 4 4 4 4 3 4 4 3 53
58 4 4 4 4 4 3 4 4 3 3 4 3 4 2 4 54
59 4 3 4 3 4 4 4 3 4 3 5 3 3 4 4 55
60 3 4 3 4 4 3 4 3 2 4 4 4 3 5 3 53
61 4 3 4 4 3 4 4 4 3 4 3 3 5 4 3 55
62 4 4 4 3 4 4 3 4 3 3 1 4 3 4 4 52
63 4 3 4 4 4 3 4 5 4 2 1 3 3 4 4 52
64 3 4 4 5 3 5 3 3 4 5 3 1 4 4 5 56
65 4 4 3 3 4 4 4 3 3 3 3 5 4 4 3 54
66 4 4 4 4 4 3 3 3 4 3 4 4 3 4 4 55
67 4 3 4 4 5 5 5 5 4 4 4 3 4 3 3 60
68 3 4 4 4 4 4 4 3 4 3 4 3 4 2 4 54
69 3 3 3 4 4 3 4 4 4 3 3 4 3 4 3 52
70 3 4 4 5 4 3 4 4 4 3 3 4 3 3 4 55
71 4 4 4 5 3 3 4 3 4 3 3 3 4 4 4 55
72 4 4 4 4 4 2 4 3 3 3 4 3 4 4 4 54
73 3 5 5 4 4 3 4 4 4 4 3 4 4 3 5 59
74 3 4 3 3 4 4 4 4 3 4 3 3 3 4 4 53
75 4 3 5 4 3 4 5 4 3 4 1 4 5 2 3 54
76 4 3 2 4 5 4 4 4 4 2 5 4 2 4 2 53
77 4 3 5 5 5 5 5 5 3 3 3 4 4 3 2 59
78 3 4 5 5 4 3 4 3 5 3 4 4 5 2 4 58
(21)
80 4 4 5 5 5 5 5 5 5 5 3 4 5 4 4 68
81 4 4 5 5 5 5 5 5 5 5 3 4 5 4 4 68
82 3 4 3 2 2 3 4 3 4 4 3 3 4 4 3 49
83 4 4 4 4 3 3 3 3 4 4 4 4 4 4 4 56
84 3 3 3 4 4 4 4 3 4 4 3 3 4 4 2 52
85 4 3 3 3 3 4 3 4 4 2 2 5 5 4 4 53
86 3 3 3 5 3 4 4 4 3 3 3 4 2 4 4 52
87 4 4 4 4 4 3 4 4 3 3 4 3 4 2 4 54
88 4 4 3 3 4 4 4 4 3 4 4 3 3 3 3 53
89 4 5 5 5 4 4 3 4 2 2 5 5 3 5 2 58
90 4 3 3 3 4 4 3 3 4 2 3 3 4 4 3 50
91 4 4 4 4 4 3 4 4 4 4 4 3 4 4 3 57
92 4 4 4 4 4 4 4 3 4 3 3 3 3 4 3 54
93 3 3 4 4 4 3 3 4 3 3 4 4 4 2 3 51
94 3 3 4 4 4 4 4 4 4 3 3 4 5 3 3 55
95 3 4 4 4 3 4 3 4 3 3 4 4 4 3 1 51
96 5 5 4 4 3 3 4 4 4 4 3 4 4 3 4 58
97 4 4 4 4 4 4 4 4 4 3 3 3 4 3 3 55
98 3 3 4 4 3 4 4 4 4 3 3 2 2 4 4 51
99 4 4 4 4 3 4 3 3 4 2 2 4 3 3 2 49
(22)
No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 Jumlah
1 5 5 5 5 3 5 5 4 5 4 4 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 117
2 4 3 3 5 3 4 5 5 5 4 4 4 4 4 4 4 3 5 5 5 5 5 5 3 3 5 3 3 115
3 4 3 3 3 3 3 4 5 4 4 3 3 4 4 3 2 3 4 5 3 3 2 4 3 4 4 3 4 97
4 5 5 5 4 3 5 4 5 5 5 3 5 5 3 3 3 3 5 5 4 4 4 4 5 3 5 2 2 114
5 4 4 4 4 4 3 4 4 4 4 4 3 4 4 3 3 3 4 4 3 4 3 4 4 3 4 4 3 103
6 5 5 5 5 3 5 5 5 5 5 5 5 5 4 3 4 3 2 5 2 5 5 1 2 5 3 3 2 112
7 5 5 4 5 3 5 5 4 5 4 3 5 4 4 3 5 5 5 5 5 5 3 5 4 5 3 4 3 121
8 4 4 4 4 3 4 3 4 4 3 4 5 4 3 3 3 3 4 2 5 4 5 3 3 3 3 3 2 99
9 4 4 4 2 3 4 2 4 4 4 5 5 3 4 4 2 4 4 4 4 4 3 4 5 4 3 1 1 99
10 5 5 4 3 3 5 4 5 5 5 3 4 5 5 5 4 3 5 5 3 5 5 4 4 5 5 5 2 121
11 4 4 4 3 4 3 2 4 2 3 4 3 2 3 3 3 3 4 4 3 3 3 3 3 4 3 1 2 87
12 5 4 3 4 3 3 4 3 2 3 3 3 3 3 3 3 3 3 3 3 3 4 4 3 4 4 4 4 94
13 5 5 4 5 3 3 4 4 4 4 3 4 4 4 3 4 3 4 5 4 4 3 3 4 4 3 3 3 106
14 3 2 3 1 4 3 1 4 3 4 3 3 4 4 4 4 3 4 4 3 4 3 4 3 3 3 3 1 88
15 4 4 4 4 4 4 4 5 4 4 4 5 4 4 5 3 4 4 5 5 5 4 3 3 3 5 3 4 114
16 5 3 3 3 3 3 5 3 1 4 2 3 4 4 3 3 4 4 3 3 4 3 4 3 5 2 3 1 91
17 4 4 4 4 3 4 4 3 4 4 3 3 4 4 4 3 3 4 4 4 4 4 4 4 3 3 3 3 102
18 5 5 5 5 3 5 5 5 5 5 5 4 4 2 4 3 3 4 4 2 4 4 4 4 3 4 3 3 112
19 4 4 3 3 4 3 3 4 3 3 3 4 3 3 2 3 4 5 5 2 5 3 2 3 4 4 3 3 95
20 4 5 5 4 4 4 4 4 4 4 4 5 4 4 2 4 4 5 5 5 5 5 4 5 2 2 1 1 109
21 5 4 3 4 3 4 3 3 4 4 4 3 2 3 4 3 3 4 3 4 4 4 4 4 4 4 4 2 100
(23)
24
25 3 4 4 2 4 3 2 4 3 2 5 3 5 4 4 5 4 3 2 5 3 5 4 3 5 4 4 2 101
26 4 4 4 4 3 4 4 4 2 2 3 4 4 4 4 4 3 4 4 2 3 2 2 4 4 2 2 2 92
27 3 4 4 4 4 4 3 3 4 4 2 4 3 3 3 4 3 4 3 4 4 1 3 3 2 3 4 3 93
28 5 4 4 3 3 4 4 4 4 2 3 4 4 4 5 3 3 4 4 4 3 4 4 4 3 3 3 3 102
29 4 4 3 3 4 5 3 4 3 3 3 4 3 1 3 3 3 4 4 3 4 2 4 3 4 4 4 4 96
30 5 3 5 3 3 3 5 3 3 3 3 5 5 3 3 5 5 5 3 4 4 3 5 4 4 3 3 4 107
31 4 4 4 4 4 4 3 4 4 4 4 4 4 2 5 4 4 2 3 3 2 4 2 4 3 4 4 2 99
32 4 4 4 4 4 5 4 4 3 5 5 5 5 5 4 3 4 5 5 5 5 5 5 4 5 5 3 4 123
33 4 4 4 4 4 4 3 4 3 4 3 4 4 4 3 3 3 3 4 4 4 3 3 3 4 4 3 1 98
34 5 5 5 3 4 4 4 5 4 2 5 3 1 5 1 1 4 1 5 1 3 4 4 4 4 4 4 1 96
35 4 4 3 3 3 4 3 3 2 3 4 4 4 4 2 2 3 2 4 4 4 4 4 2 2 3 4 2 90
36 4 5 5 4 3 4 4 3 4 4 3 4 5 4 4 4 4 4 5 4 4 4 5 4 5 3 3 2 111
37 4 3 5 4 3 4 2 5 4 4 4 5 3 4 4 4 3 4 4 4 4 4 5 4 4 3 3 2 106
38 4 4 3 4 3 4 3 4 4 3 3 3 4 4 3 3 4 2 4 4 4 3 4 3 3 4 3 2 96
39 4 4 4 3 4 4 4 3 3 3 4 3 3 4 3 3 4 4 4 4 3 4 2 3 3 3 3 4 97
40 5 4 5 3 3 4 3 4 4 3 3 4 2 4 3 2 2 3 4 4 4 4 4 4 3 4 4 1 97
41 4 4 4 5 4 4 5 4 4 4 5 2 5 4 4 5 5 4 5 4 5 4 4 3 3 4 3 3 114
42 5 4 4 5 4 4 4 5 5 2 5 5 5 5 5 3 4 5 2 4 3 3 3 4 4 4 4 4 114
43 4 3 3 3 4 4 3 3 3 2 4 5 5 5 3 3 4 5 4 4 4 3 3 2 2 4 3 2 97
44 4 5 5 5 1 4 5 5 5 5 4 5 5 5 5 4 4 5 5 4 2 5 1 5 3 5 3 3 117
45 4 3 4 4 3 3 4 3 4 3 3 3 4 3 3 3 3 4 4 4 4 3 4 3 3 4 4 2 96
46 4 4 4 4 5 5 4 3 3 3 3 3 4 4 4 4 3 4 1 4 3 3 3 3 4 4 4 3 100
(24)
49
50 5 5 5 4 3 3 3 4 4 4 3 4 3 3 3 4 4 3 4 4 4 4 4 3 3 4 4 3 104
51 3 4 4 4 3 4 4 3 2 4 2 3 3 2 3 2 3 4 3 5 3 2 5 2 1 3 4 4 89
52 4 1 2 1 3 2 3 3 3 3 3 2 4 4 3 2 4 4 4 4 4 3 4 3 3 3 4 3 86
53 4 4 3 4 4 3 4 2 3 4 4 4 4 4 4 4 4 3 4 3 4 4 4 4 3 3 3 3 101
54 4 1 3 4 4 3 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 3 3 3 3 4 101
55 3 4 4 3 4 3 4 4 3 2 3 3 4 3 4 4 4 4 3 3 2 4 3 2 3 3 3 1 90
56 5 3 3 3 4 5 5 4 4 4 4 3 4 4 3 4 4 4 3 4 4 4 4 3 2 3 2 4 103
57 5 5 4 4 4 4 4 4 3 3 3 4 4 3 3 3 3 4 4 4 4 4 3 2 3 3 3 3 100
58 5 5 4 5 3 3 4 4 4 3 5 4 4 4 3 3 4 4 4 4 4 4 2 3 3 3 4 2 104
59 5 5 5 4 5 4 5 4 4 4 4 4 4 5 4 4 5 5 3 5 4 5 4 2 3 2 1 2 111
60 3 3 2 4 4 4 3 4 4 3 4 2 4 2 4 3 4 4 2 3 1 4 4 1 4 1 4 2 87
61 3 4 2 3 3 3 5 4 3 2 3 2 2 4 4 3 3 3 3 4 4 4 3 2 4 4 4 4 92
62 4 4 3 2 3 4 4 4 3 3 3 4 4 4 4 3 2 3 4 2 4 4 4 3 2 2 3 4 93
63 4 5 4 5 4 3 5 2 3 4 4 4 4 3 4 5 4 4 4 3 4 2 5 4 4 4 3 3 107
64 4 4 5 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 2 5 3 1 4 2 1 1 5 4 113
65 4 4 3 3 4 2 4 2 3 3 3 3 3 3 3 4 2 3 3 4 2 2 3 4 4 1 1 2 82
66 3 4 4 4 4 4 3 4 3 4 4 4 4 4 3 3 4 4 3 4 3 4 3 4 3 3 3 4 101
67 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 4 4 4 4 1 4 130
68 4 4 4 4 4 4 5 4 3 4 4 5 4 3 4 3 4 4 3 4 3 3 4 3 4 4 3 3 105
69 4 4 4 4 2 4 4 4 4 4 4 3 3 3 3 4 4 3 4 4 4 4 2 3 4 4 2 3 99
70 4 5 4 4 4 5 4 4 4 4 4 3 4 4 4 3 3 4 4 3 3 3 4 3 2 3 4 3 103
71 4 4 5 4 3 4 4 5 3 4 4 4 4 4 3 3 4 4 4 2 3 3 3 3 3 4 4 4 103
(25)
74
75 3 3 4 3 1 2 2 3 3 3 3 3 3 2 3 3 2 4 3 4 4 1 3 1 4 1 2 4 77
76 4 3 4 4 2 3 3 3 2 3 4 3 4 4 4 5 2 1 3 4 3 4 4 3 1 3 3 3 89
77 3 2 2 3 3 2 2 4 2 4 5 3 2 4 4 4 2 2 4 2 4 2 4 4 2 3 1 3 82
78 5 5 5 5 4 4 4 4 4 4 4 4 4 4 4 5 4 4 5 3 3 3 5 4 4 3 3 3 113
79 5 5 5 4 4 4 4 2 3 3 4 3 3 4 4 5 3 4 4 3 4 4 3 3 3 3 2 3 101
80 4 4 4 4 4 4 4 4 4 5 4 5 4 4 5 5 5 4 5 4 5 5 5 5 4 3 2 4 119
81 5 4 4 4 4 4 4 4 4 4 5 4 5 4 4 4 5 5 5 5 4 5 5 5 5 5 4 4 124
82 5 5 2 4 3 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 2 3 3 3 104
83 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 4 4 4 4 4 2 2 4 2 4 2 4 3 101
84 3 3 3 2 4 4 4 4 4 3 3 1 4 4 3 3 3 3 4 4 4 3 4 4 3 2 2 4 92
85 3 4 4 4 4 3 3 4 4 3 3 4 4 4 4 3 2 2 3 4 4 4 4 3 2 3 3 4 96
86 5 4 5 4 3 3 4 3 4 4 4 3 4 4 3 4 3 4 3 3 3 3 5 4 3 4 4 4 104
87 5 5 5 5 4 5 5 4 4 4 4 4 4 4 3 3 4 4 4 4 3 4 4 4 4 3 3 3 112
88 5 4 4 3 4 3 3 4 4 3 4 4 4 4 4 4 3 4 3 3 4 4 3 4 3 3 4 3 102
89 4 4 3 3 4 3 3 4 3 4 3 2 2 3 5 3 4 4 4 3 3 2 3 4 3 3 3 4 93
90 4 4 3 3 4 3 4 3 3 4 3 2 3 4 3 3 3 3 2 4 2 3 4 2 2 1 3 4 86
91 4 4 4 4 4 3 4 4 4 4 4 4 4 3 3 4 4 4 4 3 4 4 4 4 3 3 3 3 104
92 4 4 4 3 4 4 4 3 4 4 5 3 4 4 4 4 4 4 3 4 4 4 4 4 3 3 4 4 107
93 3 3 4 3 4 4 4 4 2 4 4 3 4 4 3 3 4 4 3 4 3 4 4 3 3 4 4 4 100
94 4 4 3 3 3 4 3 5 4 4 3 4 3 4 4 4 4 4 3 4 5 5 5 4 4 4 3 4 108
95 5 5 5 5 5 5 5 3 3 3 4 4 4 4 3 5 2 1 2 5 3 4 4 5 3 4 4 4 109
96 3 3 4 4 4 3 4 4 4 3 4 4 5 5 3 3 4 3 4 3 4 4 5 5 4 4 4 2 106
(26)
99
(27)
Uji Normalitas Variabel Kualitas Pelayanan
Model Description
Model Name MOD_3
Series or Sequence 1 Pelayanan
Transformation None
Non-Seasonal Differencing 0
Seasonal Differencing 0
Length of Seasonal Period No periodicity
Standardization Not applied
Distribution Type Normal
Location estimated
Scale estimated
Fractional Rank Estimation Method Blom's
Rank Assigned to Ties Mean rank of tied values
Applying the model specifications from MOD_3
Case Processing Summary
Pelayanan
Series or Sequence Length 100
Number of Missing Values in the Plot
User-Missing 0
System-Missing 0
The cases are unweighted.
Estimated Distribution Parameters
Pelayanan
Normal Distribution Location 101.7700
Scale 10.14526
The cases are unweighted.
(1)
DATA PENELITIAN SKALA KUALITASPELAYANAN
No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 Jumlah 1 5 5 5 5 3 5 5 4 5 4 4 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 117 2 4 3 3 5 3 4 5 5 5 4 4 4 4 4 4 4 3 5 5 5 5 5 5 3 3 5 3 3 115 3 4 3 3 3 3 3 4 5 4 4 3 3 4 4 3 2 3 4 5 3 3 2 4 3 4 4 3 4 97 4 5 5 5 4 3 5 4 5 5 5 3 5 5 3 3 3 3 5 5 4 4 4 4 5 3 5 2 2 114 5 4 4 4 4 4 3 4 4 4 4 4 3 4 4 3 3 3 4 4 3 4 3 4 4 3 4 4 3 103 6 5 5 5 5 3 5 5 5 5 5 5 5 5 4 3 4 3 2 5 2 5 5 1 2 5 3 3 2 112 7 5 5 4 5 3 5 5 4 5 4 3 5 4 4 3 5 5 5 5 5 5 3 5 4 5 3 4 3 121 8 4 4 4 4 3 4 3 4 4 3 4 5 4 3 3 3 3 4 2 5 4 5 3 3 3 3 3 2 99 9 4 4 4 2 3 4 2 4 4 4 5 5 3 4 4 2 4 4 4 4 4 3 4 5 4 3 1 1 99 10 5 5 4 3 3 5 4 5 5 5 3 4 5 5 5 4 3 5 5 3 5 5 4 4 5 5 5 2 121 11 4 4 4 3 4 3 2 4 2 3 4 3 2 3 3 3 3 4 4 3 3 3 3 3 4 3 1 2 87 12 5 4 3 4 3 3 4 3 2 3 3 3 3 3 3 3 3 3 3 3 3 4 4 3 4 4 4 4 94 13 5 5 4 5 3 3 4 4 4 4 3 4 4 4 3 4 3 4 5 4 4 3 3 4 4 3 3 3 106 14 3 2 3 1 4 3 1 4 3 4 3 3 4 4 4 4 3 4 4 3 4 3 4 3 3 3 3 1 88 15 4 4 4 4 4 4 4 5 4 4 4 5 4 4 5 3 4 4 5 5 5 4 3 3 3 5 3 4 114 16 5 3 3 3 3 3 5 3 1 4 2 3 4 4 3 3 4 4 3 3 4 3 4 3 5 2 3 1 91 17 4 4 4 4 3 4 4 3 4 4 3 3 4 4 4 3 3 4 4 4 4 4 4 4 3 3 3 3 102 18 5 5 5 5 3 5 5 5 5 5 5 4 4 2 4 3 3 4 4 2 4 4 4 4 3 4 3 3 112 19 4 4 3 3 4 3 3 4 3 3 3 4 3 3 2 3 4 5 5 2 5 3 2 3 4 4 3 3 95 20 4 5 5 4 4 4 4 4 4 4 4 5 4 4 2 4 4 5 5 5 5 5 4 5 2 2 1 1 109 21 5 4 3 4 3 4 3 3 4 4 4 3 2 3 4 3 3 4 3 4 4 4 4 4 4 4 4 2 100 22 5 3 3 2 3 3 4 3 4 4 4 4 3 2 2 3 4 3 2 4 4 4 3 3 3 4 4 3 93
(2)
23 4 4 5 4 3 5 4 4 4 5 3 4 5 5 3 4 3 4 4 4 4 4 4 4 5 4 2 4 112 24 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 112 25 3 4 4 2 4 3 2 4 3 2 5 3 5 4 4 5 4 3 2 5 3 5 4 3 5 4 4 2 101 26 4 4 4 4 3 4 4 4 2 2 3 4 4 4 4 4 3 4 4 2 3 2 2 4 4 2 2 2 92 27 3 4 4 4 4 4 3 3 4 4 2 4 3 3 3 4 3 4 3 4 4 1 3 3 2 3 4 3 93 28 5 4 4 3 3 4 4 4 4 2 3 4 4 4 5 3 3 4 4 4 3 4 4 4 3 3 3 3 102 29 4 4 3 3 4 5 3 4 3 3 3 4 3 1 3 3 3 4 4 3 4 2 4 3 4 4 4 4 96 30 5 3 5 3 3 3 5 3 3 3 3 5 5 3 3 5 5 5 3 4 4 3 5 4 4 3 3 4 107 31 4 4 4 4 4 4 3 4 4 4 4 4 4 2 5 4 4 2 3 3 2 4 2 4 3 4 4 2 99 32 4 4 4 4 4 5 4 4 3 5 5 5 5 5 4 3 4 5 5 5 5 5 5 4 5 5 3 4 123 33 4 4 4 4 4 4 3 4 3 4 3 4 4 4 3 3 3 3 4 4 4 3 3 3 4 4 3 1 98 34 5 5 5 3 4 4 4 5 4 2 5 3 1 5 1 1 4 1 5 1 3 4 4 4 4 4 4 1 96 35 4 4 3 3 3 4 3 3 2 3 4 4 4 4 2 2 3 2 4 4 4 4 4 2 2 3 4 2 90 36 4 5 5 4 3 4 4 3 4 4 3 4 5 4 4 4 4 4 5 4 4 4 5 4 5 3 3 2 111 37 4 3 5 4 3 4 2 5 4 4 4 5 3 4 4 4 3 4 4 4 4 4 5 4 4 3 3 2 106 38 4 4 3 4 3 4 3 4 4 3 3 3 4 4 3 3 4 2 4 4 4 3 4 3 3 4 3 2 96 39 4 4 4 3 4 4 4 3 3 3 4 3 3 4 3 3 4 4 4 4 3 4 2 3 3 3 3 4 97 40 5 4 5 3 3 4 3 4 4 3 3 4 2 4 3 2 2 3 4 4 4 4 4 4 3 4 4 1 97 41 4 4 4 5 4 4 5 4 4 4 5 2 5 4 4 5 5 4 5 4 5 4 4 3 3 4 3 3 114 42 5 4 4 5 4 4 4 5 5 2 5 5 5 5 5 3 4 5 2 4 3 3 3 4 4 4 4 4 114 43 4 3 3 3 4 4 3 3 3 2 4 5 5 5 3 3 4 5 4 4 4 3 3 2 2 4 3 2 97 44 4 5 5 5 1 4 5 5 5 5 4 5 5 5 5 4 4 5 5 4 2 5 1 5 3 5 3 3 117 45 4 3 4 4 3 3 4 3 4 3 3 3 4 3 3 3 3 4 4 4 4 3 4 3 3 4 4 2 96 46 4 4 4 4 5 5 4 3 3 3 3 3 4 4 4 4 3 4 1 4 3 3 3 3 4 4 4 3 100 47 5 4 3 4 3 3 4 4 4 4 4 4 3 4 3 4 3 3 4 4 4 4 4 3 4 3 3 4 103
(3)
48 3 3 3 4 3 4 4 4 4 4 4 3 4 4 4 4 4 5 5 4 5 3 5 3 4 3 3 3 106 49 4 4 4 4 3 3 3 3 4 4 2 2 3 4 4 3 3 3 3 4 4 5 5 4 4 3 4 4 100 50 5 5 5 4 3 3 3 4 4 4 3 4 3 3 3 4 4 3 4 4 4 4 4 3 3 4 4 3 104 51 3 4 4 4 3 4 4 3 2 4 2 3 3 2 3 2 3 4 3 5 3 2 5 2 1 3 4 4 89 52 4 1 2 1 3 2 3 3 3 3 3 2 4 4 3 2 4 4 4 4 4 3 4 3 3 3 4 3 86 53 4 4 3 4 4 3 4 2 3 4 4 4 4 4 4 4 4 3 4 3 4 4 4 4 3 3 3 3 101 54 4 1 3 4 4 3 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 3 3 3 3 4 101 55 3 4 4 3 4 3 4 4 3 2 3 3 4 3 4 4 4 4 3 3 2 4 3 2 3 3 3 1 90 56 5 3 3 3 4 5 5 4 4 4 4 3 4 4 3 4 4 4 3 4 4 4 4 3 2 3 2 4 103 57 5 5 4 4 4 4 4 4 3 3 3 4 4 3 3 3 3 4 4 4 4 4 3 2 3 3 3 3 100 58 5 5 4 5 3 3 4 4 4 3 5 4 4 4 3 3 4 4 4 4 4 4 2 3 3 3 4 2 104 59 5 5 5 4 5 4 5 4 4 4 4 4 4 5 4 4 5 5 3 5 4 5 4 2 3 2 1 2 111 60 3 3 2 4 4 4 3 4 4 3 4 2 4 2 4 3 4 4 2 3 1 4 4 1 4 1 4 2 87 61 3 4 2 3 3 3 5 4 3 2 3 2 2 4 4 3 3 3 3 4 4 4 3 2 4 4 4 4 92 62 4 4 3 2 3 4 4 4 3 3 3 4 4 4 4 3 2 3 4 2 4 4 4 3 2 2 3 4 93 63 4 5 4 5 4 3 5 2 3 4 4 4 4 3 4 5 4 4 4 3 4 2 5 4 4 4 3 3 107 64 4 4 5 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 2 5 3 1 4 2 1 1 5 4 113 65 4 4 3 3 4 2 4 2 3 3 3 3 3 3 3 4 2 3 3 4 2 2 3 4 4 1 1 2 82 66 3 4 4 4 4 4 3 4 3 4 4 4 4 4 3 3 4 4 3 4 3 4 3 4 3 3 3 4 101 67 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 4 4 4 4 1 4 130 68 4 4 4 4 4 4 5 4 3 4 4 5 4 3 4 3 4 4 3 4 3 3 4 3 4 4 3 3 105 69 4 4 4 4 2 4 4 4 4 4 4 3 3 3 3 4 4 3 4 4 4 4 2 3 4 4 2 3 99 70 4 5 4 4 4 5 4 4 4 4 4 3 4 4 4 3 3 4 4 3 3 3 4 3 2 3 4 3 103 71 4 4 5 4 3 4 4 5 3 4 4 4 4 4 3 3 4 4 4 2 3 3 3 3 3 4 4 4 103 72 4 4 4 4 3 2 4 4 4 4 4 4 4 4 2 2 2 2 4 4 4 3 2 2 4 1 1 2 88
(4)
73 4 5 5 1 5 5 5 1 1 5 5 1 1 1 5 5 1 1 5 2 3 2 4 3 4 2 4 5 91 74 4 4 4 3 4 4 3 2 3 4 4 3 3 3 4 4 4 4 3 2 4 2 3 4 3 3 2 3 93 75 3 3 4 3 1 2 2 3 3 3 3 3 3 2 3 3 2 4 3 4 4 1 3 1 4 1 2 4 77 76 4 3 4 4 2 3 3 3 2 3 4 3 4 4 4 5 2 1 3 4 3 4 4 3 1 3 3 3 89 77 3 2 2 3 3 2 2 4 2 4 5 3 2 4 4 4 2 2 4 2 4 2 4 4 2 3 1 3 82 78 5 5 5 5 4 4 4 4 4 4 4 4 4 4 4 5 4 4 5 3 3 3 5 4 4 3 3 3 113 79 5 5 5 4 4 4 4 2 3 3 4 3 3 4 4 5 3 4 4 3 4 4 3 3 3 3 2 3 101 80 4 4 4 4 4 4 4 4 4 5 4 5 4 4 5 5 5 4 5 4 5 5 5 5 4 3 2 4 119 81 5 4 4 4 4 4 4 4 4 4 5 4 5 4 4 4 5 5 5 5 4 5 5 5 5 5 4 4 124 82 5 5 2 4 3 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 2 3 3 3 104 83 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 4 4 4 4 4 2 2 4 2 4 2 4 3 101 84 3 3 3 2 4 4 4 4 4 3 3 1 4 4 3 3 3 3 4 4 4 3 4 4 3 2 2 4 92 85 3 4 4 4 4 3 3 4 4 3 3 4 4 4 4 3 2 2 3 4 4 4 4 3 2 3 3 4 96 86 5 4 5 4 3 3 4 3 4 4 4 3 4 4 3 4 3 4 3 3 3 3 5 4 3 4 4 4 104 87 5 5 5 5 4 5 5 4 4 4 4 4 4 4 3 3 4 4 4 4 3 4 4 4 4 3 3 3 112 88 5 4 4 3 4 3 3 4 4 3 4 4 4 4 4 4 3 4 3 3 4 4 3 4 3 3 4 3 102 89 4 4 3 3 4 3 3 4 3 4 3 2 2 3 5 3 4 4 4 3 3 2 3 4 3 3 3 4 93 90 4 4 3 3 4 3 4 3 3 4 3 2 3 4 3 3 3 3 2 4 2 3 4 2 2 1 3 4 86 91 4 4 4 4 4 3 4 4 4 4 4 4 4 3 3 4 4 4 4 3 4 4 4 4 3 3 3 3 104 92 4 4 4 3 4 4 4 3 4 4 5 3 4 4 4 4 4 4 3 4 4 4 4 4 3 3 4 4 107 93 3 3 4 3 4 4 4 4 2 4 4 3 4 4 3 3 4 4 3 4 3 4 4 3 3 4 4 4 100 94 4 4 3 3 3 4 3 5 4 4 3 4 3 4 4 4 4 4 3 4 5 5 5 4 4 4 3 4 108 95 5 5 5 5 5 5 5 3 3 3 4 4 4 4 3 5 2 1 2 5 3 4 4 5 3 4 4 4 109 96 3 3 4 4 4 3 4 4 4 3 4 4 5 5 3 3 4 3 4 3 4 4 5 5 4 4 4 2 106 97 4 4 4 4 3 4 4 4 4 4 4 4 3 3 4 4 3 4 4 4 4 4 4 2 2 3 2 2 99
(5)
98 5 5 5 4 3 5 4 2 4 3 4 4 4 4 5 5 4 4 4 3 5 4 5 5 4 3 3 2 112 99 5 4 4 4 4 4 4 5 3 4 4 3 4 3 4 4 4 3 3 4 3 4 4 4 3 4 4 3 106 100 3 4 4 4 4 4 3 3 3 3 3 3 4 4 2 4 3 4 4 3 4 3 3 2 4 2 2 2 91
(6)
Uji Normalitas Variabel Kualitas Pelayanan
Model Description
Model Name MOD_3
Series or Sequence 1 Pelayanan
Transformation None
Non-Seasonal Differencing 0
Seasonal Differencing 0
Length of Seasonal Period No periodicity
Standardization Not applied
Distribution Type Normal
Location estimated
Scale estimated
Fractional Rank Estimation Method Blom's
Rank Assigned to Ties Mean rank of tied values
Applying the model specifications from MOD_3
Case Processing Summary
Pelayanan
Series or Sequence Length 100
Number of Missing Values in the Plot
User-Missing 0
System-Missing 0
The cases are unweighted.
Estimated Distribution Parameters Pelayanan
Normal Distribution Location 101.7700
Scale 10.14526