66
LAMPIRAN A
1. DATA MENTAH SKALA TRY OUT
2. RELIABILITAS SKALA TRY OUT
Universitas Sumatera Utara
67
DATA TRY OUT SKALA KEPUASAN KONSUMEN 1
2 3
4 5
6 7
8 9 10 11 12 13 14 15 16 17 18 19 20
4 3
4 3
3 4
4 4
4 3
5 4
4 4
4 4
2 3
2 3
4 4
3 4
4 5
5 5
5 4
5 4
4 4
4 3
1 3
2 2
5 3
4 5
5 4
3 4
3 5
5 5
4 4
4 3
5 4
4 5
5 4
3 5
4 3
4 5
4 3
5 1
4 4
3 2
5 4
3 4
3 3
4 4
3 3
3 3
2 3
5 3
4 4
4 4
3 2
2 4
5 4
3 4
4 4
3 4
5 2
5 3
4 4
4 3
3 2
1 5
4 4
3 1
2 4
3 3
3 4
5 5
4 3
3 1
1 1
2 4
4 3
3 4
4 4
3 3
2 4
5 3
4 3
3 3
4 4
3 3
2 3
3 4
4 4
2 4
4 4
5 2
4 3
3 3
5 3
3 3
3 3
3 4
2 3
3 3
3 1
3 5
3 3
3 5
1 3
1 3
2 2
2 3
3 3
3 3
3 3
3 3
3 3
4 3
3 4
3 3
4 4
4 4
4 4
4 4
4 4
3 3
3 4
3 4
4 3
3 3
4 3
3 3
3 3
3 4
4 3
3 3
3 4
4 3
3 4
3 3
4 4
4 4
4 3
2 3
3 4
3 4
3 4
2 3
3 3
2 3
4 2
2 3
4 3
2 3
3 3
4 3
3 4
3 2
3 2
3 2
3 3
3 2
3 4
3 3
3 2
4 3
3 3
3 3
4 1
3 5
4 3
2 4
4 3
2 2
2 3
4 2
4 3
3 3
4 4
3 2
4 4
4 4
4 4
3 4
4 3
4 4
4 3
3 3
4 4
4 4
3 3
4 3
3 4
3 4
3 4
4 3
4 3
3 5
3 3
3 3
4 4
4 4
4 4
3 4
4 3
4 4
3 3
3 3
4 4
4 4
4 2
2 4
4 2
2 4
4 2
4 2
3 3
4 2
2 4
2 2
4 3
3 3
3 2
3 4
4 4
4 3
3 4
3 2
3 4
3 4
4 4
4 4
4 4
3 4
4 4
4 4
3 4
4 3
4 4
3 3
3 3
4 4
3 4
3 3
3 4
4 3
4 4
3 3
4 4
3 3
4 3
3 4
3 4
4 4
3 4
4 3
4 4
4 3
3 4
4 3
4 4
4 4
4 4
4 4
3 4
4 4
4 4
4 4
3 4
3 3
3 3
2 3
4 4
3 1
3 2
4 3
4 4
4 4
3 1
3 1
5 2
2 4
4 5
5 5
5 4
4 3
4 3
3 3
1 4
3 2
3 4
4 5
5 4
4 4
4 5
5 4
4 4
4 4
5 5
4 4
3 4
4 5
5 5
5 5
5 5
5 4
4 4
4 4
5 5
4 4
4 3
3 4
3 5
5 5
5 4
5 4
4 5
4 4
5 5
4 4
4 3
4 4
5 4
3 4
4 4
4 3
3 3
3 3
4 3
3 2
4 2
1 4
4 4
2 3
3 3
4 3
3 3
4 4
4 2
2 4
3 3
4 3
2 2
3 4
3 4
4 3
3 3
4 3
4 2
3 3
4 3
3 3
3 2
2 4
3 3
4 3
3 3
4 4
3 3
3 4
4 3
3 3
3 2
2 2
3 3
4 3
4 3
2 2
3 3
3 2
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68
4 3
3 3
5 3
3 3
3 4
4 3
3 3
2 2
4 3
2 2
3 3
3 3
4 3
3 3
3 4
4 3
3 3
4 4
4 3
3 2
4 4
3 4
4 4
4 4
2 4
4 4
3 3
3 2
3 4
4 3
4 4
4 4
5 3
3 4
3 4
4 3
3 4
4 4
4 4
4 3
5 3
4 4
4 4
4 3
4 2
4 3
4 4
3 4
4 4
4 3
5 4
5 4
4 4
2 4
2 2
4 4
4 4
5 5
3 1
2 5
3 1
3 2
4 5
2 2
4 4
4 3
2 4
3 3
2 3
2 2
5 3
4 4
5 3
5 3
3 1
4 3
2 4
4 4
1 1
2 5
3 3
3 3
5 3
3 3
4 3
4 3
2 4
3 3
4 3
2 4
3 3
3 4
4 4
3 3
3 4
4 3
2 4
4 3
3 3
4 4
3 3
3 3
4 2
3 2
4 4
4 3
3 4
2 4
4 4
4 3
4 3
3 4
4 4
4 4
3 3
4 4
3 4
3 3
4 2
4 4
3 3
4 4
4 3
3 4
4 3
4 4
3 4
3 2
4 3
4 5
4 2
3 3
3 4
2 3
2 3
4 3
3 4
4 2
3 3
4 4
Universitas Sumatera Utara
69
DATA TRY OUT SKALA KUALITAS PELAYANAN
No 1
2 3
4 5
6 7
8 9
10 11
12 13
14 15
16 17
18 19
20 21
22 23
24 25
26 27
28 29
30 31
32 33
34 35
36 37
38 39
40 41
42 43
44 45
46 47
48 49
50 1
4 4
4 4
3 3
4 3
2 2
3 3
2 3
2 4
4 3
3 3
4 3
4 2
3 3
4 3
3 2
4 4
2 2
2 4
3 2
3 3
3 4
3 3
3 4
3 2
2 2
2
3 2
2 4
3 3
2 5
1 1
2 5
4 2
3 4
5 3
2 4
4 5
4 2
3 4
4 4
4 4
4 4
5 4
4 4
4 4
5 5
4 4
4 4
4 4
5 4
4 5
3 5
5 5
5 5
4 4
3 4
5 4
4 2
2 2
4 4
4 4
4 4
4 5
4 4
4 4
5 3
3 3
3 3
4 3
3 5
4 4
5 4
4 4
4 3
4 4
4 4
4
4 3
3 4
5 3
1 2
3 3
4 2
2 3
3 3
3 3
3 2
3 3
4 2
4 3
4 5
4 3
4 1
3 1
2 3
2 1
4 3
2 5
4 3
1 2
3 2
5 4
3
5 4
4 3
3 2
3 4
3 2
2 4
4 2
3 3
3 3
2 2
3 4
4 3
4 3
3 3
4 3
4 4
4 3
3 4
4 4
3 5
4 3
3 3
4 4
4 3
4 3
4
6
4 5
4 3
5 4
3 5
4 3
5 4
2 3
5 2
3 2
3 3
4 4
5 2
4 4
3 4
4 3
4 5
4 3
5 4
5 4
3 5
4 4
3 4
4 5
5 4
3 4
7 3
4 4
3 4
3 4
4 3
4 4
4 3
4 4
4 2
3 3
2 3
2 4
3 4
4 2
3 3
5 3
3 2
3 2
2 1
5 3
3 4
4 5
1 3
3 4
2 1
5
8 3
3 4
5 3
2 4
4 3
4 4
3 4
2 3
4 4
3 4
4 3
4 3
4 4
3 3
3 3
4 3
4 3
4 4
3 4
3 4
4 3
3 3
3 4
3 3
3 2
3
9 4
4 3
4 3
3 4
4 3
4 3
3 5
4 3
4 3
4 4
4 3
4 4
5 5
3 4
5 3
4 4
4 3
4 4
3 3
4 4
4 3
4 3
3 3
4 3
4 3
3
10
5 5
5 5
5 5
5 5
5 5
5 5
3 3
4 3
2 5
5 5
3 5
5 4
4 3
5 4
4 4
5 3
1 3
2 2
5 2
4 2
5 5
1 1
2 4
4 4
5 5
11 3
3 4
3 5
4 4
5 3
4 5
3 4
3 4
4 3
4 4
4 4
4 5
4 3
4 5
3 4
4 3
4 4
4 3
5 3
4 3
4 4
5 3
3 4
4 4
4 3
4
12 4
4 4
2 4
3 4
4 4
4 4
4 4
4 4
4 4
2 2
4 4
4 4
4 4
4 4
4 2
4 4
4 4
4 4
3 4
2 4
4 2
4 4
2 2
4 4
4 2
4
13 5
5 5
4 4
3 5
4 3
4 4
5 4
4 4
5 4
4 4
4 5
5 5
4 5
4 4
4 4
4 5
4 3
3 3
4 4
4 2
1 5
5 5
4 3
3 3
4 4
3
14
5 4
4 2
4 2
4 4
3 4
4 4
5 3
4 2
4 3
4 3
5 4
4 4
3 3
2 2
3 3
4 4
2 2
2 3
4 4
3 3
4 3
4 4
2 4
4 4
4 4
15 3
4 4
4 4
2 4
4 4
4 3
3 2
3 3
3 3
3 4
3 4
4 2
3 4
3 2
4 2
3 2
4 3
4 3
2 2
3 3
3 4
4 4
2 2
4 4
4 1
2
16 4
4 3
5 4
4 3
3 4
4 5
3 4
4 3
5 4
4 4
4 5
5 3
4 4
3 4
4 4
4 3
5 2
3 3
4 4
3 4
5 5
3 5
4 3
4 3
3 3
3
17 3
4 2
4 3
3 3
4 4
4 2
4 3
4 4
3 2
2 3
3 3
4 3
3 3
3 4
4 4
3 4
4 3
5 3
3 4
3 3
3 4
2 4
2 2
3 2
4 1
3
18
5 5
5 5
5 5
4 5
5 4
5 4
4 4
2 4
4 4
4 4
3 3
3 4
4 3
4 4
3 4
3 4
4 4
4 3
4 4
4 4
3 3
3 4
3 3
3 2
3 3
19 5
5 5
5 4
4 4
3 2
3 4
5 4
3 4
3 4
3 3
4 4
3 5
3 4
3 3
2 2
3 4
3 2
3 4
4 3
3 4
4 4
3 3
3 3
4 4
4 2
1
20 5
5 4
3 5
3 3
5 4
4 2
4 4
4 4
3 5
4 4
4 3
3 3
4 4
3 4
4 4
4 4
4 4
4 4
3 4
4 4
4 3
3 3
3 3
3 3
3 4
4
21 4
4 4
4 4
4 4
4 4
4 4
4 4
4 4
4 4
4 4
4 2
4 4
4 4
2 4
4 4
4 2
2 2
4 2
2 2
2 4
4 2
2 2
2 4
4 4
4 2
2
22
4 4
4 3
4 4
4 4
4 3
4 4
4 4
4 4
5 3
3 3
4 4
4 2
3 3
3 4
4 4
4 4
4 4
4 5
4 3
3 3
4 4
4 4
4 3
3 2
2 2
23 4
4 4
4 4
4 4
4 4
4 3
4 4
4 4
4 4
4 4
4 3
4 3
4 4
3 4
4 3
4 3
4 3
4 4
3 4
3 4
4 3
4 4
4 4
4 4
4 3
4
24 5
5 4
4 4
4 4
4 4
4 4
4 4
3 4
3 3
4 4
3 3
3 3
3 4
3 3
4 4
4 4
4 3
4 4
3 3
3 4
4 3
4 4
3 3
4 4
3 3
3
Universitas Sumatera Utara
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25 5
5 5
4 4
5 4
4 4
4 5
5 4
4 5
4 4
4 4
5 4
4 4
5 5
4 3
3 3
5 4
4 3
4 5
4 4
3 5
5 2
2 3
3 2
3 3
3 1
1
26 4
4 4
4 4
4 4
4 3
3 4
4 4
3 3
3 4
4 4
4 3
4 4
4 4
3 4
4 4
4 4
4 4
4 4
4 3
4 3
4 4
4 4
4 3
3 4
4 3
2
27 3
4 4
4 4
3 3
4 5
5 3
3 4
4 4
3 4
4 4
2 2
2 5
3 4
4 3
2 3
2 5
3 2
5 1
2 4
4 4
3 3
3 1
2 3
3 3
2 2
2
28 5
5 5
5 5
5 5
5 5
5 5
5 5
5 4
5 5
5 5
5 5
4 4
4 4
5 5
5 4
5 5
5 1
5 5
4 5
5 4
3 4
5 5
4 4
4 4
1 5
4
29
5 4
4 4
4 4
4 4
4 4
4 4
4 4
4 4
5 4
5 4
4 4
4 5
5 4
4 5
4 4
5 4
4 5
4 5
5 5
4 4
5 5
5 5
5 4
4 5
3 4
30 5
4 4
4 4
4 4
4 4
4 4
4 4
4 4
4 5
4 5
4 4
4 4
5 5
4 4
5 4
4 5
4 4
5 4
5 5
5 4
4 4
4 5
5 5
5 5
5 3
4
31 4
5 5
3 4
3 4
5 4
4 4
4 4
4 3
4 4
4 4
4 4
4 4
5 3
3 2
4 4
3 2
4 5
5 5
3 5
5 5
5 4
4 4
4 5
5 5
5 4
4
32 4
5 4
4 4
4 5
5 4
4 4
4 4
4 4
4 3
4 4
4 3
4 3
4 4
3 4
3 3
3 3
3 3
4 4
2 3
1 5
3 4
4 3
3 4
3 2
4 3
4
33 4
4 4
5 4
3 4
3 4
4 5
4 4
4 4
4 4
4 4
2 2
4 2
2 4
3 4
4 4
2 2
2 2
2 2
4 2
4 2
4 4
4 1
4 1
4 4
4 2
2
34 5
5 2
4 4
3 4
3 4
4 3
4 4
4 4
4 4
4 4
3 4
4 4
4 4
3 4
4 2
4 4
4 2
4 4
4 2
3 3
3 3
3 3
3 4
4 3
4 3
2
35 4
4 3
3 3
3 2
1 3
3 4
3 4
3 3
3 3
4 4
5 4
5 2
3 3
3 2
4 1
1 4
4 3
3 3
4 4
3 4
4 4
4 3
1 1
3 3
2 2
2
36 5
4 4
2 2
4 3
3 2
2 3
4 3
2 3
3 4
2 2
3 3
3 4
3 4
3 3
3 4
4 4
4 4
4 3
4 5
4 4
3 4
4 4
3 3
3 4
4 5
5
37 4
4 3
3 4
4 3
2 4
5 4
4 3
4 3
4 3
3 4
4 4
3 3
4 5
4 3
4 3
3 3
3 4
3 3
3 4
3 4
3 4
4 4
4 4
4 4
4 5
5
38 4
4 4
4 4
4 3
2 3
5 4
4 3
5 5
4 4
4 4
4 4
4 4
4 4
4 3
4 3
4 4
4 3
4 3
4 4
3 4
3 3
3 4
3 4
4 4
4 3
4
39 5
3 3
4 3
4 4
4 4
2 5
4 4
4 4
4 4
3 4
4 3
4 4
4 4
4 3
3 3
4 4
3 3
4 4
4 4
3 4
3 3
3 4
2 3
3 4
3 2
3
40 4
4 5
5 4
3 4
3 3
5 4
4 5
3 3
4 4
4 4
4 3
4 3
4 4
3 4
4 4
2 3
3 3
3 4
3 4
4 4
4 4
3 2
3 4
3 3
4 4
3
41 3
4 4
4 3
4 3
3 2
3 4
4 3
2 2
3 3
2 3
2 4
3 4
4 4
5 4
3 3
3 2
4 4
3 2
3 3
4 4
2 4
4 3
4 3
4 4
4 2
4
42 4
4 4
3 4
4 3
5 4
4 3
5 2
4 2
4 3
2 2
3 5
3 3
2 3
4 4
4 5
3 2
3 5
4 2
2 3
4 1
3 4
3 2
4 4
4 4
2 3
4
43 4
3 4
4 2
4 4
4 1
3 3
5 3
2 5
3 4
3 4
4 3
5 5
2 1
4 2
3 2
4 3
3 4
4 4
4 4
3 4
2 3
3 5
1 3
4 4
4 3
4
44 4
4 5
3 4
4 4
2 4
5 5
5 5
5 4
5 5
5 5
5 5
5 5
5 5
5 5
4 1
5 3
2 1
1 4
1 3
5 1
3 3
4 4
4 5
5 4
4 4
4
45 5
4 5
4 4
3 3
4 3
3 4
3 3
4 4
2 3
4 4
4 4
3 4
3 4
3 4
4 4
4 4
3 3
3 3
5 5
3 3
2 3
2 4
3 4
4 4
4 3
4
46 3
4 4
4 4
4 4
4 4
2 3
3 4
3 4
4 4
4 4
4 3
3 3
4 4
3 3
3 3
4 3
3 4
4 4
3 3
4 4
4 3
4 3
4 4
3 4
4 4
4
47 4
4 4
5 2
3 3
3 2
4 4
5 3
4 4
3 3
1 2
2 3
5 3
3 3
4 3
3 1
2 2
3 4
4 4
4 4
4 2
3 3
2 3
3 2
3 3
3 2
3
48 4
4 4
2 4
4 4
2 2
2 5
2 4
3 5
4 4
5 4
3 4
4 3
4 4
4 3
3 3
4 3
3 3
4 3
3 4
4 4
2 3
4 4
4 4
3 4
4 4
3
49 4
4 4
4 4
3 4
5 3
3 3
3 3
3 3
3 2
4 4
4 2
2 4
4 4
4 4
4 4
4 3
4 3
3 4
2 2
3 4
3 4
3 3
3 4
4 4
4 3
4
50 4
4 3
4 3
4 4
4 3
4 4
4 3
3 4
4 2
4 3
4 3
3 3
3 3
2 4
2 3
4 4
3 3
2 3
2 4
2 3
3 3
4 4
2 1
4 4
3 2
3
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Reliabilitas Skala Kepuasan Konsumen
Case Processing Summary
N Cases
Valid 50
100.0 Excluded
a
.0 Total
50 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbachs Alpha
N of Items .802
20
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Cronbachs Alpha if Item
Deleted VAR00001
64.7800 54.502
.169 .804
VAR00002 65.4000
51.510 .488
.788 VAR00003
65.2800 51.308
.448 .790
VAR00004 64.9000
49.480 .625
.780 VAR00005
64.7600 52.594
.322 .797
VAR00006 64.9600
51.182 .421
.791 VAR00007
65.3800 49.424
.535 .784
VAR00008 65.0000
48.694 .621
.778 VAR00009
65.1200 52.189
.333 .796
VAR00010 65.1600
51.321 .358
.795 VAR00011
64.4000 53.224
.402 .794
VAR00012 65.2400
53.656 .239
.801 VAR00013
65.1600 53.443
.329 .796
VAR00014 64.9200
53.463 .408
.794
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VAR00015 65.1200
54.271 .220
.801 VAR00016
65.3400 54.025
.163 .806
VAR00017 65.1800
50.232 .349
.797 VAR00018
65.3600 49.664
.408 .792
VAR00019 65.5600
51.558 .382
.793 VAR00020
65.2400 52.104
.265 .802
Scale Statistics
Mean Variance
Std. Deviation N of Items
68.5400 56.907
7.54364 20
Reliabilitas Skala Kepuasan Konsumen Setelah Pemotongan Aitem 0,30
Case Processing Summary
N Cases
Valid 50
100.0 Excluded
a
.0 Total
50 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbachs Alpha
N of Items .817
15
Universitas Sumatera Utara
73
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Cronbachs Alpha if Item
Deleted VAR00002
48.4200 38.657
.427 .807
VAR00003 48.3000
38.949 .341
.812 VAR00004
47.9200 36.647
.597 .796
VAR00005 47.7800
38.787 .351
.812 VAR00006
47.9800 38.265
.378 .810
VAR00007 48.4000
36.653 .504
.801 VAR00008
48.0200 36.142
.577 .796
VAR00009 48.1400
38.204 .384
.810 VAR00010
48.1800 36.600
.484 .803
VAR00011 47.4200
39.677 .397
.810 VAR00013
48.1800 39.824
.329 .813
VAR00014 47.9400
40.302 .339
.813 VAR00017
48.2000 36.082
.420 .810
VAR00018 48.3800
35.098 .527
.799 VAR00019
48.5800 37.514
.448 .805
Scale Statistics
Mean Variance
Std. Deviation N of Items
51.5600 42.864
6.54704 15
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Reliabilitas Skala Kualitas Pelayanan Terhadap Kepuasan Konsumen
Case Processing Summary
N Cases
Valid 50
100.0 Excluded
a
.0 Total
50 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbachs Alpha N of Items
.884 50
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Cronbachs Alpha if Item
Deleted Fav1
175.4400 266.823
.475 .881
Fav2 175.4400
270.945 .328
.882 Fav3
175.6000 269.429
.330 .882
Ufav1 175.7200
277.593 .005
.887 Ufav2
175.7800 264.093
.537 .880
Fav4 176.0200
264.306 .512
.880 Fav5
175.8400 268.872
.397 .882
Fav6 175.8000
269.388 .260
.883 Ufav3
176.1600 266.015
.365 .882
Ufav4 175.8800
270.067 .239
.884 Fav7
175.7200 267.267
.370 .882
Fav8 175.6600
270.147 .310
.883 Ufav5
175.9600 267.753
.369 .882
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Ufav6 176.0800
269.830 .310
.883 Ufav7
175.9400 273.609
.159 .885
Fav9 175.9200
268.687 .393
.882 Fav10
175.9000 264.908
.466 .880
Ufav8 176.0600
263.731 .472
.880 Ufav9
175.9000 262.418
.559 .879
Ufav10 175.9200
263.830 .538
.879 Fav11
175.9800 268.632
.347 .882
Fav12 175.7600
272.594 .205
.884 Fav13
175.8600 267.143
.376 .882
Ufav11 175.9400
263.568 .497
.880 Ufav12
175.7400 266.849
.454 .881
Fav14 176.0800
272.279 .258
.883 Fav15
176.0000 270.245
.274 .883
Fav16 175.8800
265.740 .486
.880 Ufav13
176.3200 268.875
.301 .883
Ufav14 175.9600
266.080 .418
.881 Fav17
176.0800 265.585
.387 .881
Fav18 175.9600
271.509 .282
.883 Ufav15
176.4800 275.724
.050 .887
Ufav16 175.9600
268.407 .313
.883 Ufav17
176.1400 263.796
.459 .880
Fav19 176.2400
269.615 .247
.884 Fav20
175.9200 261.096
.493 .880
Ufav18 176.0600
267.731 .334
.882 Ufav19
175.9600 272.815
.163 .885
Ufav20 176.1200
270.924 .219
.884 Fav21
175.9600 274.447
.139 .885
Fav22 175.9600
268.570 .350
.882 Fav23
176.0800 266.891
.319 .883
Ufav21 176.4200
259.432 .531
.879 Ufav22
176.3000 260.459
.513 .879
Fav24 175.8600
271.225 .341
.882
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Fav25 175.9000
269.765 .349
.882 Ufav23
175.9800 274.102
.119 .885
Ufav24 176.6000
262.082 .442
.880 Ufav25
176.2000 269.102
.248 .884
Scale Statistics
Mean Variance
Std. Deviation N of Items
179.5600 278.496
16.68821 50
Reliabilitas Skala Kualitas Pelayanan Setelah Pemotongan Aitem 0,30
Case Processing Summary
N Cases
Valid 50
100.0 Excluded
a
.0 Total
50 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbachs Alpha N of Items
.893 35
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Cronbachs Alpha if Item
Deleted Fav1
122.1200 181.863
.525 .889
Fav2 122.1200
185.169 .388
.891 Fav3
122.2800 183.920
.379 .891
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Ufav2 122.4600
180.172 .554
.888 Fav4
122.7000 180.214
.535 .888
Fav5 122.5200
183.398 .456
.890 Ufav3
122.8400 181.239
.398 .890
Fav7 122.4000
182.163 .413
.890 Fav8
122.3400 185.943
.290 .892
Ufav5 122.6400
182.847 .400
.890 Ufav6
122.7600 184.023
.370 .891
Fav9 122.6000
183.592 .432
.890 Fav10
122.5800 180.738
.487 .889
Ufav8 122.7400
178.645 .538
.888 Ufav9
122.5800 178.167
.604 .887
Ufav10 122.6000
180.449 .532
.888 Fav11
122.6600 183.984
.360 .891
Fav13 122.5400
183.111 .372
.891 Ufav11
122.6200 180.077
.497 .889
Ufav12 122.4200
181.840 .504
.889 Fav16
122.5600 183.068
.428 .890
Ufav13 123.0000
186.000 .236
.893 Ufav14
122.6400 181.949
.427 .890
Fav17 122.7600
181.533 .394
.890 Ufav16
122.6400 185.868
.238 .893
Ufav17 122.8200
181.865 .393
.890 Fav20
122.6000 179.510
.436 .890
Ufav18 122.7400
183.788 .322
.892 Fav22
122.6400 184.684
.329 .891
Fav23 122.7600
183.370 .297
.893 Ufav21
123.1000 176.990
.518 .888
Ufav22 122.9800
177.734 .503
.888 Fav24
122.5400 186.947
.311 .892
Fav25 122.5800
185.555 .332
.891 Ufav24
123.2800 179.389
.420 .890
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Scale Statistics
Mean Variance
Std. Deviation N of Items
126.4200 185.840
13.63233 35
Reliabilitas Skala Kualitas Pelayanan Setelah Pemotongan Aitem 0,30 Kedua
Case Processing Summary
N Cases
Valid 50
100.0 Excluded
a
.0 Total
50 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbachs Alpha
N of Items .891
28
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Cronbachs Alpha if Item
Deleted VAR00001
97.0400 136.815
.539 .886
VAR00002 97.0400
139.264 .430
.888 VAR00003
97.2000 138.408
.400 .889
VAR00005 97.3800
135.179 .576
.885 VAR00006
97.6200 135.751
.526 .886
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VAR00007 97.4400
137.762 .494
.887 VAR00009
97.7600 135.615
.436 .888
VAR00011 97.3200
136.508 .451
.887 VAR00013
97.5600 137.149
.438 .888
VAR00014 97.6800
138.508 .391
.889 VAR00016
97.5200 138.255
.448 .888
VAR00017 97.5000
136.500 .463
.887 VAR00018
97.6600 132.841
.607 .884
VAR00019 97.5000
133.031 .646
.883 VAR00020
97.5200 134.949
.579 .885
VAR00021 97.5800
139.514 .324
.890 VAR00023
97.4600 138.907
.331 .890
VAR00024 97.5400
134.621 .539
.886 VAR00025
97.3400 136.311
.545 .886
VAR00028 97.4800
138.785 .387
.889 VAR00030
97.5600 137.721
.394 .889
VAR00031 97.6800
136.834 .388
.889 VAR00035
97.7400 137.543
.367 .889
VAR00037 97.5200
136.010 .390
.889 VAR00042
97.5600 139.843
.308 .890
VAR00044 98.0200
134.102 .460
.888 VAR00045
97.9000 134.704
.446 .888
VAR00049 98.2000
135.102 .408
.889
Scale Statistics
Mean Variance
Std. Deviation N of Items
101.1600 146.382
12.09884 28
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LAMPIRAN B
1. DATA MENTAH SKALA PENELITIAN