autonomous, and the skill of self reflection.
The presentation completeness
It should
cover the
introduction, the main content, and conclusion.
7. The Qualifications of Office Administration in the Work Field
The evidences that English is needed for Office Administration Study Program primary to prepare in facing the workfield are proved by some
documents below. The explanation of each is as follows. a.
Indonesian Qualification Framework—Kerangka Kualifikasi Nasional Indonesia
The Ministry of Education and Culture 2014 proposes the standards of graduate competence of Office Administration as called Level II Secretary
— Sekretaris Level II. It is said that one of the standards of graduate competence of
Office Administration is to be able to communicate in English for daily conversation related to the office context. It is also said that an office staff should
master how to operate the communication means such as telephone, faximile, email and other softwares. Those standards are mentioned in Table 6 below.
Table 6: The Standards of Graduate Competence of Office Administration Study Program Based on KKNI
No Units of Competences Elements of Competences
Graduate Indicators 1.
Able to do the spesific secretarial job using
communication technology
either hardware or software
as well as relevant i
Able to communicate in English
for daily
communication. Able
to speak
fluently using
English for daily secretarial jobs.
j Able
to operate
communication means
Able to
use communication
informations. such
as telephone,
faximile, email and other softwares as well as the
office means in line with their kinds and functions.
means and
other office
means appropriately in line
with their kinds and functions.
Based on the standards of graduate competence above, English is very needed in workfield especially for Office Administration staff as called Sekretaris
Level II. English is needed to support the daily secretarial job as well as in using the communication means which one of them is handling telephone calls.
b. The syllabus of Office Administration Study Program
There are two syllabi for two subjects which contain some competences of Office Administration. These competences are different from the others
competences because they need English to support the students mastering the daily communication in the office context as proposed in the Indonesian
Qualification Framework. These two syllabi are called the syllabus of Office Automation subject and
the syllabus of Correspondence subject. These syllabi are learned in the tenth grade. The sections of the intended competences from these syllabi are listed in
Table 7 and Table 8 below.
Table 7: The Selection Section of Office Automation Subject Syllabus
Standard Competence Learning activities
3.4 Explain the ways to operate Ms. Power Point
4.4 Operate the Ms. Power Point Present a short presentation related to
the daily office context using Ms. Power Point.
Table 8: The Selection Section of Correspondence Subject Syllabus
Standard Competence Learning activities
3.1 Explain
about the
oral communication
4.1 Apply
the skill
of oral
communication 1. Practice to communicate with friends
using telephone in the office context. 2. Listen and understand the received
information.
c. The Evaluation Criteria for Practical Examination of Office Administration
Study Program. BSNP 2014 proposes some criteria for practical examination of Office
Administration Study Program. It is stated that some competences which need English primary in communication context are handling telephone call and
delivering a presentation. The criteria of those competences are presented in the following table.
Table 9. The Evaluation Criteria for Practical Examination of Office Administration Study Program
Components Criteria
2.2 Handling telephone call a. Receiving a phone call
b. Opening a conversation c. Speaking etiquette
d. Ending a conversation e. Writing a telephone message sheet
2.6 Presentation a. The presentation should be interesting
b. Mastering the materials c. Using the appropriate language
d. Performance e. The slides, etiquettes and ways of
presentation should be done well.
In handling telephone calls, BSNP prepares a telephone message sheet in English. There will be additional scores for the use of English in delivering the
presentation.
B. Conceptual Framework
