To terminate with honor, Johannes Bambang Kendarto as D irector of the Company and thank him for To appoint 5 new D irectors of the Company , as follows: Sentot A. Sentausa - D irector Thomas Arifin - D irector Budi G. Sadikin - D irector Bambang Setiawan

26 3. Approved that to grant authority to the Board of Commissioners to: a. Increase the issued and paid-up capital of the Company, which followed by the amendment of article 4 paragraph 2 and paragraph 3 of the Company’s Articles of Association in case there is an execution of the option by purchasing the Company’s new Series B shares.

b. D etermine the implementation and supervision policy of MSO P phase-III, including to determine

the option receiver, and to report it to the next General Meeting of Shareholders.

1. To terminate with honor, Johannes Bambang Kendarto as D irector of the Company and thank him for

his services provided during his post effective as of the closing of this Meeting.

2. To appoint 5 new D irectors of the Company , as follows:

1. Sentot A. Sentausa - D irector

2. Thomas Arifin - D irector

3. Budi G. Sadikin - D irector

4. Bambang Setiawan - D irector

5. Riswinandi - D irector

3. To designate Edwin Gerungan, who is the President Commissioner of the Company, as an Independent

Commissioner.

4. Approved to grant authority to the Board of Commissioners of the Company to determine the

allocation of duty and authority among the D irectors of the Company pursuant to the Articles of Association of the Company. Annual General Meeting Results Agenda 5 cont. Agenda 5 cont. Agenda 6 Agenda 6 27 Comprehensive implementation of Service Excellence Program ƒ A mystery shopping survey by MRI, along with setting up measurement parameters service level indicators in respective working units at banking industry best practice as well as its rigorous and continuous monitoring ƒ Implement scoring tools by SQ LO Service Q uality Liaison O fficer of hubs regional offices to track and monitor branch service quality ƒ O n-going training program for Front Liners Customer Service, H ead of hubs spokes ƒ Annual selection program for The Best Front Liners and The Best Branch ƒ Participation in the N ational Customer Service Championships ƒ More convenient and efficient Q ueuing Systems ƒ Freeing up CSO s CSRs to focus on servicing customers ƒ Introducing W eek-end Banking Measuring Service Q uality Measuring Service Q uality Internalization and Recognition Program Internalization and Recognition Program Implementing Breakthrough Projects Implementing Breakthrough Projects 28 … Significantly Boost Customer Service Level and Loyalty

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