relation of people may result in the level of formality and courtesy of the expressions with certain language functions in communication. This always can be seen in the conversation of a
tour guide while handling the guest. In doing their occupation, the tour guides at Taman Ayun always use some Language
Functions when they handle tourists. The tour guides know about greeting, explaining, inviting, thanking and replying to thanks, apologizing, agreeing and disagreeing, giving and asking for
recommendation, offering something, saying good bye etc. while handling tourists. The style of the language used by the tour guides depend on their familiarity to tourists. The tour guides tend
to use formal language to communicate to tourists because the courtesy of formality is needed. In some cases, tour guides use informal language to communicate to tourists, due to the relation
between the tour guides and tourists. If a person is getting familiar to another person, they will use informal language to communicate.
1.2 Problems of the Study
Based on the background mentioned above, there are two problems formulated, as follows:
1. What types of expression are used by the tour guide in giving information to the
tourists? 2.
What level of formality of language functions are used in the conversation?
1.3 Aims of the Study
The aims of this research are in accordance with the problems mentioned above, they are:
1. To analyze the types of expressions are used by the tour guides in giving information
to the tourists. 2.
To analyze the level of formality of language functions are used in the conversation.
1.4 Scope of Discussion
The Language can be discussed and studied from many points of view. Related to the background and the problems that have been mentioned above, the scope of discussion of this
study focuses on the analysis of language functions used by the tour guides at Taman Ayun. 1.
The analysis of the general expression in language functions, for example: greetings, describing thing, repeating, realizing, wondering, apologizing, asking and giving
suggestion in the conversation. 2.
The analysis the level of formality of language functions are used in the conversation.
1.5 Research Method
The method used in this research was field research, generally characterized as qualitative research. The method can be divided into data sources, method and technique of
collecting data and method and technique of analyzing data.
1.5.1 Data Source
The data in this research were taken directly from the conversations between tour guides and the tourists at Taman Ayun, located at Mengwi, Badung Regency. There were two tour
guides that were recorded during their duty, the first tour guide had two tourists and the second one had only one tourist. The tour guides and the tourists had active conversations during the
research. Therefore, the collected data were complete, it means that the whole expressions in the
