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how to work in the club house which provided entertainments, and how to work surrounded by clubbers who were concerned with appearance and fashion. When I
started to learn in bar area, I felt nerveous because I had responsibility to all bar operation. So, I must be able to make all drinks for the guests.
I did some mistakes in making drinks that could make my senior laugh. I wanted to make cocktail named “tokyo drive” but from the colour and taste of
drinks, it was not “tokyo drive”. The ingriedients of my cocktail were vodka light, rum light, gin light, tequila gold, triple sex light, blue curacao
blue, galliano yellow and soda light. Instead of using blue curacao blue, I put sambuca vacari light so that the real colour changed from green to light blue
and it tasted sweet because sambuca vacari was sweet and blue curacao was sour. However, the guest enjoyed my cocktail, because this taste was sweeter and this
alcohol’s dose was also stronger. I was very happy because the guest did not complain with my cocktail. But, my manager warned me, if I got complaint from
the cocktail I made and the guest did not want to drink it, I had to drink this cocktail.
I got an unforgetable experience in bar area. I often forgot to put straw and stirrer in glass. My manager and senior often scolded me because the guest
couldn’t drink without straw. This happened because I got many orders from the guests to make drinks with shaker.
b. Outside of bar area
Musro crews prefered to work not in a bar as a bartender, instead they prefered to work as waiters in a bar. As waiter, I could work while clubbing,
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dancing and drinking. My manager and senior also recommended me to enjoy the party, but I still had to focus to serve the guests. By enjoying the party, I felt more
confident to communicate with the guests. It was also easier for me to get the information of the g
uest’s profiles. In addition, I could invite more guests to attend the party and increase the drinks order. I could also improve my
communication skill through having chit chat with the guests, women escorts, and at the same time I still could enjoy live music and DJ disk jokey performance. In
contrast, bartender should focus more drinks preparation for the guests. The guest’s order was the main priority and I should take control from making drinks
and supervise drinks orders during the party. When doing my job training, many foreigners came to Musro for clubbing.
Foreigners ordered beer by glass. When it was the time for paying the drinks, they refused to pay. I had ever had a quarrel with one foreigner about billing. He
refused to pay the bill of the drinks he ordered. I had to follow him to Solo In Hotel, where he stayed. To get his bill paid, I should ask the receptionist of Solo
In Hotel to add his bill of Musro to his room bill of Solo In Hotel. Wednesday and Saturday were favourite days for guests and me. Musro
usually held special event every Wednesday and Saturday. I could see double band, DJ, dancer, bartender juggling and many more. Most of guests orders were
alcoholic bottle. Sometime, guests offered some drinks to me when he opened the bottle, but I told them that I did not drink. My manager asked me to perform my
bottle juggling in this Wednesday and paser malem event of The Sunan Hotel Solo on October 2010. In dark nite and rhytm of music, I got some applauses from
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the guests and the women. My manager and seniors also gave their appreciation for my performance. This moment made me proud.
C.2. Obstacles I faced and Solutions I applied a. Obstacles
Ballroom event
Ballroom of The Sunan Hotel Solo was a multi function hall that had functions for, wedding party, meeting room in big capacity, organizing event, etc.
It was located in ground floor of the Sunan Hotel Solo. Musro’s event organizer used the ballroom for holding a big party, because Ballroom had more capacity
than Musro. The big party usually performed a popular singer or band, the best DJ, some attractive dancers, a spectacular percussion, and many more. The
popular singers or bands were Agnes Monica, Putri Penelope, Geisya band, Nidji band, Gigi band, D’massiv band, and etc. The best Dj were Dj Elena Russia, Dj
Alice Norin, Dj Romy, Dj Riri, Dj Icha Perez, and etc. Before starting the party in ballroom, Musro crews had to prepare all
bartender needs. The bar preparation usually took longer time to be ready. It could also drain Musro cre
w’s stamina. As Ballroom did not have permanent bar like in Musro, Musro crews had to build temporary bar in ballroom. First, I provided all
bar equipments from Musro, such as draught beer machine, chiller, glassware, box of alcoholic bottle, and etc. Second, I also had to bring all beverage items from
Musro. As Ballroom event had more 80 tables, I also had to request more beverage items from store to anticipate many guest orders. After providing
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bartender needs, I started to arrange all bar equipments and all beverage items in bar area. I also had to arrange tables and seats.
When serving the party, Musro crews had to focus to serve the guests. Ballroom event was more crowded than Musro event. This event made bartender
and waiterss had to focus in offering drinks, serving the guest orders, and billing the guests. Bartender should make guests’ drinks quickly. Waiters had also to
offer drinks to many guests. Sometimes, many guest orders could make bartender and waiters do some mistakes in serving the guests, such as mixed orders between
the guests, the spilled drinks, and many more. When the party ran, Polresta Surakarta The town resort police of
Surakarta also often held a raid in Ballroom event. This raid was to anticipate the circulation of drugs in Solo city. Moreover, Polresta personals would bring
clubbers who had drugs to the office. They also brought the clubbers who did not have identity cards. The raids made the event chaotic because many guests were
disappointed due to stalled event. It also decre ased the guest’s orders in Ballroom.
In addition, police raid also made the guest arrival reduce in the next events. When billing the guest, we had to responsible to all bills in large number. I
should deliver their bills to the receptionist until the payment was completed. The receptionist accepted debit or credit card payment from the guests. When I did the
debit and credit card payment in receptionist desk, I had to leave the other bills in my section. The risk of this situation was a lost bill. If it happened, I had to pay
the lost bill from the guest. I sometimes had to face payment delay from guests. The delayed payment was usually caused by a credit card declined, it would be
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noted in logbook. Then, we would ask bill to their company or we would wait them for paying their bill in Musro.
In the end of the event, Musro crews had to put all bartender needs back to Musro. Besides, I also had to record the number of alcoholic bottles sold out in
the inventory book. In recording inventory book some mistakes could occur. It was caused by Musro crews who did not check the alcoholic bottles sold out and
the number of ordered bottles. The mistakes were also caused by the bartender who was too busy making the drinks, and the mistakes in writing in the guest
orders book. In addition, Musro crews had to report the revenue of the event to the accounting deparment.
Musro event
When doing my job training, I faced the temperamental guests every day. The clubbers couldn’t control themselves because of the over dose of alcoholic
beverages. They could be more temperamental than usual. It could cause a riot between the clubbers. Besides, the crowded event also made a riot in Musro. But,
I still had to make friendship with them to avoid the riot, because they were guest and buyer.
On July 10
th
, 2010, I got an unforgettable experience. This moment was a rave republic event showed DJ Rievo, DJ Awish, Party Season band, and many
more. When the party ran, Musro was very crowded. Most clubbers carried away party, until they were mostly drunk. In my section, I handled 17 tables that were
included two tables from Kodim Military District Command and Kopassus Special Forces Command personnel. When the event ran, Kopassus captain, Mr.
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Edo, ordered his favourite cocktail repeatedly. His favourite cocktail named “Ferari Absolut” that contained vodka, rum, gin, tequila, triple sex, whiskey,
amaretto dissarono, beer, and sour mix. After he had drunk, he came on stage to give drinks to the DJ. He also gave his cocktail to other clubbers in the dance
floor. Besides, Mr. Edo also did nott control his drinks order. Mr. Edo’s misbehaviour disturbed the other clubbers. I got some
complaints from the clubbers. I also tried to warn Mr. Edo, but he did not listen to me. He was too drunk. When he gave his cocktail to the three of Kodim
personnel , they didn’t want to drink. Being confused, Mr. Edo immediately hit
one of Kodim personals. The other Kodim personnel tried to stop the conflict. But, Mr. Edo ordered his personnel to attack Kodim personnel. There were fifteen
of Kopassus personnel come to Musro. Then, they hit Kodim personals. They used all stuff
around to attack them. They damaged tables, chairs, pichers, guest’s drinks and the other facilities. They kicked Kodim personnel out of Musro. The
three securities of Musro stopped the riot among them. I also tried to stop the riot, but I got some hits in my face. This accident caused the floor filled with blood of
Kodim personals and water of the guest drinks. My uniform was also wet because I slipped on the slippery floor. The women were scared seeing this accident.
After the riot could be handled, I got a big problem about the guest’s bills. First, the unsatisfied event made the other guests refuse to pay their bills. It was
caused by the missing of the guests’ drinks. I had to make some new drink for
them. After that, I, my manager, my senior, and security had to ask the bills of Kopassus and Kodim. I could ask the Kopassus’s bill easily, because they were
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still in Musro. Then I, my manager, my senior, and Musro’s security had to ask
the bill of Kodim at Slamet Riyadi hospital DKT hospital or the hospital of military special area. In Slamet Riyadi hospital, there were about 70 armed
personals of Kodim. They did not want to pay their bill, because they were victim. Even, they demanded Musro being responsible to pay the total cost of the hospital
treatment. Then, Kodim and my manager discussed this issue. The results of discussion were The Sunan Hotel Solo management had to pay the victims
hospital treatment and Kodim had to pay their bill.
b. Solutions
