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get informations about tourist destinations, be active in bussines, and go back after traveling or doing a job. Hotel provides many facilities to the guest with the
primary goal to gain great profit. In order to gain a great profit many hotels may increase products and facilities.
Based on the definitions above, I conclude that hotel is an accommodation that provides lodging, food and beverage, and other facilities for the public and
organized commercially to get profit.
B. Hotel Classification
According to United States lodging industry, hotel is divided into three kinds. Transient Hotel is also called city hotel which is located in the downtown
or the corner of a city and mostly the guests of this hotel are businessman. Resident hotel is a hotel like houses or apartments where the rooms are rent for
months or years. While, it provides facilities like hotel such as restaurant, room service and cleaning service. Resort hotel is hotel where the location is near to or
in tourism area. It does also provide recreation areas and conference room for guest.
Sutanto Leo 2001:19 in his book ENGLISH FOR PROFESSIONAL ACCOMMODATION SERVICES, hotel is classified into five categories, well-
known with 1-star to 5-star. 1-Star Hotel consists of 15 standard rooms with private bathrooms
available. The standard room is 20 m
2
in size. One of recreational facilities is available, it could be swimming pool, fitness centre, sauna or tennis court. It
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means the hotel only provides a limited range of amenities and services, but adheres to a high standard of facility-wide cleanliness.
2-Star Hotel consists of at least 20 standard rooms including 1 suite with private bathrooms. The standard room size is 24 m
2
and the suite is 44 m
2
. A tennis court, indoor sports facilities, fitness center, sauna, bowling, or squash
court are mostly available. It means hotel provides good accommodation and better equipped bedrooms, each with attached telephone and private bathroom.
3-Star Hotel should has at least 30 standard rooms including 2 suites with private bathrooms. The standard room size is the same as with two-star hotel and
the suite is 48 m
2
. Two of this recreational facilities that should be available are tennis court, indoor sports centre, fitness centre, sauna, bowling alley, or squash
court. It means hotel has more spacious rooms and adds high-class decorations and furnishings and color TV. It also offers one or more bars or lounges.
4-Star Hotel has the number of standard rooms available which is at least 50 rooms including 3 suites with private bathrooms. The size of standard room
and the suite is the same as three-star hotel. The recreational facilities available should be at least the same as or more than a three-star hotel. It means hotel is
much more comfortable and larger, and provides excellent service, room service, and other amenities.
5-Star Hotel has at least 100 standard rooms including 4 suites with private bathrooms. The standard room is 26 m
2
and the suite is 52 m
2
in size. The hotel has at least two recreational facilities including a tennis court, an indoor sport, a
sauna, a bowling alley, or squash court. It means hotel offers most luxurious
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premises, widest range of guest services, as well as swimming pool and sport and exercise facilities.
C. Food and Beverage Beverage Department
