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still in Musro. Then I, my manager, my senior, and Musro’s security had to ask
the bill of Kodim at Slamet Riyadi hospital DKT hospital or the hospital of military special area. In Slamet Riyadi hospital, there were about 70 armed
personals of Kodim. They did not want to pay their bill, because they were victim. Even, they demanded Musro being responsible to pay the total cost of the hospital
treatment. Then, Kodim and my manager discussed this issue. The results of discussion were The Sunan Hotel Solo management had to pay the victims
hospital treatment and Kodim had to pay their bill.
b. Solutions
Based on problem I faced in Ballroom and Musro event, I recommended my manager to evaluate the previous events and the accident which followed. The
evaluation was to anticipate some mistakes in bar preparation, bar operation, and bill payment. First, Musro crews had to understand what a bartender needs. The
bar preparation should be worked out more quickly and every crew should understand the needs for bar preparation. They always had to check all bartender
needs in store. My manager also had to supervise his staff’s performance. He also had to coordinate with the accounting staff and the receptionist. The accounting
staff would help Musro’s cashier to handle delayed bills and to classify the bills. It was important to handle a big party which resulted in large revenue. The
receptionist should add some staffs to process the guests credit and debit card payment. If there were many credit card or debit payments, the waiterss would
not need to leave their section too long.
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Musro should hold briefing before the event started to evaluate the crews performance, guests, reserved tables, bills, stock of beverages,etc. The
Musro’s crews also had to make a good team coordination. They should manage many
guest orders by putting the large value orders as the first priority. The large value orders were alcoholic bottle and cocktail pitcher. At the bar preparation, the
bartender should make cocktails which were ready to serve. It would avoid a lot of drink mix orders from the guests. When the event ran, the Musro crews had to
focus on their responsibility. They should not enjoy the event with the guests, because they had to be responsible to watch the orders and the bills. After serving
the guest orders, they should always ask the guest bills and bring to the cashier. It was to anticipate the payment delay.
When handling the riot, I had some solutions. First, Musro crews should protect the guest’s orders. It was done to anticipate the missing drinks. Besides,
the additional security was very important to anticipate riot in the event. It would make the party run smoother than the previous events. In the crowded events, the
additional security was also important to control the number of bottle entry brought by the guests. The guests often took advantage of the crowded situations
to bring the bottles from outside. Therefore, the comfortable situation of the party would make the guests enjoy the party and Musro crews enjoyed selling drinks.
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CHAPTER IV
CONCLUSION AND SUGGESTION
A. Conclusion
