Communications Planning: Outputs Communications Planning

A Guide to the Project Management Body of Knowledge PMBOK ® Guide Third Edition 234 2004 Project Management Institute, Four Campus Boulevard, Newtown Square, PA 19073-3299 USA Planned Earned Cost Performance Index WBS Element Budget Earned Value Actual Cost Cost Variance Schedule Variance Cost Schedule PV EV AC EV – AC CV ÷ EV EV – PV SV ÷ PV CPI EV ÷ AC SPI EV ÷ PV 1.0 Pre-Pilot Plan 63,000 58,000 62,500 -4,500 -7.8 -5,000 -7.9 0.93 0.92 2.0 Checklists 64,000 48,000 46,800 1,200 2.5 -16,000 -25.0 1.03 0.75 3.0 Curriculum 23,000 20,000 23,500 -3,500 -17.5 -3,000 -13.0 0.85 0.87 4.0 Mid-Term Evaluation 68,000 68,000 72,500 -4,500 -6.6 0 0.0 0.94 1.00 5.0 Implementation Support 12,000 10,000 10,000 0 0.0 -2,000 -16.7 1.00 0.83 6.0 Manual of Practice 7,000 6,200 6,000 200 3.2 -800 -11.4 1.03 0.89 7.0 Roll-Out Plan 20,000 13,500 18,100 -4,600 -34.1 -6,500 -32.5 .075 0.68 Totals 257,000 223,700 239,400 -15,700 -7.0 -33,300 -13.0

0.93 0.87

Note: All figures are project-to-date Other units of measure that may be used in these calculations may include: labor hours, cubic yards of concrete, etc. Figure 10-7 Tabular Performance Report Sample .2 Forecasts Forecasts are updated and reissued based on work performance information provided as the project is executed. This information is about the project’s past performance that could impact the project in the future, for example, estimate at completion and estimate to complete. .3 Requested Changes Analysis of project performance often generates requested changes Section 4.4.3.2 to some aspect of the project. These requested changes are processed and dispositioned through the Integrated Change Control process Section 4.6. .4 Recommended Corrective Actions Recommended corrective actions Section 4.5.3.1 include changes that bring the expected future performance of the project in line with the project management plan. .5 Organizational Process Assets Updates Lessons learned documentation includes the causes of issues, reasoning behind the corrective action chosen, and other types of lessons learned about performance reporting. Lessons learned are documented so that they become part of the historical database for both this project and the performing organization.

10.4 Manage Stakeholders

Stakeholder management refers to managing communications to satisfy the needs of, and resolve issues with, project stakeholders. Actively managing stakeholders increases the likelihood that the project will not veer off track due to unresolved stakeholder issues, enhances the ability of persons to operate synergistically, and limits disruptions during the project. The project manager is usually responsible for stakeholder management. 10 Figure 10-8. Manage Stakeholders: Inputs, Tools Techniques, and Outputs

10.4.1 Manage Stakeholders: Inputs

.1 Communications Management Plan Stakeholder requirements and expectations provide an understanding of stakeholder goals, objectives, and level of communication during the project. The needs and expectations are identified, analyzed, and documented in the communications management plan Section 10.1.3.1, which is a subsidiary of the project management plan. .2 Organizational Process Assets As project issues arise, the project manager should address and resolve them with the appropriate project stakeholders.

10.4.2 Manage Stakeholders: Tools and Techniques

.1 Communications Methods The methods of communications identified for each stakeholder in the communications management plan are utilized during stakeholder management. Face-to-face meetings are the most effective means for communicating and resolving issues with stakeholders. When face-to-face meetings are not warranted or practical such as on international projects, telephone calls, electronic mail, and other electronic tools are useful for exchanging information and dialoguing. A Guide to the Project Management Body of Knowledge PMBOK ® Guide Third Edition 2004 Project Management Institute, Four Campus Boulevard, Newtown Square, PA 19073-3299 USA 235