Develop Project Team: Inputs Develop Project Team: Tools and Techniques

• Lessons learned documentation. All knowledge learned during the project should be documented so it becomes part of the historical database of the organization. Lessons learned in the area of human resources can include: ♦ Project organization charts, position descriptions, and staffing management plans that can be saved as templates ♦ Ground rules, conflict management techniques, and recognition events that were particularly useful ♦ Procedures for virtual teams, co-location, negotiation, training, and team building that proved to be successful ♦ Special skills or competencies by team members that were discovered during the project ♦ Issues and solutions documented in the project issue log. .5 Project Management Plan Updates Approved change requests and corrective actions can result in updates to the staffing management plan, a part of the project management plan. Examples of plan update information include new project team member roles, additional training, and reward decisions. 9 A Guide to the Project Management Body of Knowledge PMBOK ® Guide Third Edition 2004 Project Management Institute, Four Campus Boulevard, Newtown Square, PA 19073-3299 USA 219 C HAPTER 10 Project Communications Management Project Communications Management is the Knowledge Area that employs the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information. The Project Communications Management processes provide the critical links among people and information that are necessary for successful communications. Project managers can spend an inordinate amount of time communicating with the project team, stakeholders, customer, and sponsor. Everyone involved in the project should understand how communications affect the project as a whole. Figure 10-1 provides an overview of the Project Communications Management processes, and Figure 10-2 provides a process flow diagram of those processes and their inputs, outputs, and other related Knowledge Area processes. The Project Communications Management processes include the following: 10

10.1 Communications Planning – determining the information and

communications needs of the project stakeholders.

10.2 Information Distribution – making needed information available to project

stakeholders in a timely manner.

10.3 Performance Reporting – collecting and distributing performance

information. This includes status reporting, progress measurement, and forecasting.

10.4 Manage Stakeholders – managing communications to satisfy the

requirements of and resolve issues with project stakeholders. These processes interact with each other and with the processes in the other Knowledge Areas as well. Each process can involve effort from one or more persons or groups of persons based on the needs of the project. Each process occurs at least once in every project and occurs in one or more project phases, if the project is divided into phases. Although the processes are presented here as discrete elements with well-defined interfaces, in practice they may overlap and interact in ways not detailed here. Process interactions are discussed in detail in Chapter 3. A Guide to the Project Management Body of Knowledge PMBOK ® Guide Third Edition 2004 Project Management Institute, Four Campus Boulevard, Newtown Square, PA 19073-3299 USA 221 Figure 10-1. Project Communications Management Overview A Guide to the Project Management Body of Knowledge PMBOK ® Guide Third Edition 222 2004 Project Management Institute, Four Campus Boulevard, Newtown Square, PA 19073-3299 USA