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citizen participation in controlling government performance on national development and public services delivery, and on connecting citizens and government. It covers both
e- citizens reform objectives which are ‘talking to citizens’ and ‘listening to citizens’
Heeks 2013a. Lastly, LAPOR is also chosen based on consideration of its service type and channel, which is not only provided as an SMS-based service but also in the form of
an internet-enabled mobile application.
1.2 Research Objective and Questions
As explained previously, this research aims to explore m-government adoption in Indonesia, specifically focusing on m-government ability to improve citizen
participation in governance. In order to realise this research objective, the main research questions are constructed as follows:
1. What is the current state of m-government adoption, particularly for participation,
in Indonesia? 2.
How successful is m-government in encouraging citizen participation? 3.
What are the citizens perceived benefits of using m-government?
1.3 Scope of the Study
This research is conducted within three limited scope of study. First, this research is limited to m-government adoption in Indonesian context, especially the LAPOR case
study where, as a consequence, the result of this study might be restricted for generalisation in other country contexts or even other m-government services. Second,
as defined by Kushchu Kuscu 2003, m-government is differentiated from e- government only in terms of mobile phone usage thus this research is only carried out
by analysing SMS-based and mobile application-based LAPOR services. Third, LAPOR is seen as a government service which facilitates citizens to actively participate
and interact with government in supervising national development and public services.
1.4 Chapter Outline
Overall, the proposed dissertation will consist of the following six main chapters.
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Chapter one
introduces the background of the research including the rationale of selecting this topic, the research questions that is going to be addressed, the objectives
of the research, the research scope, and the research structure overview.
Chapter two
provides the review of some literatures showing the theoretical perspectives of m-Government and how it impacts on citizen participation and public
services improvement.
Chapter three
presents the research methodology that is being used to answer the research questions. It explains the research approach and methods for gathering and
analysing the data.
Chapter four
describes the findings from the data that were collected. It consists of the findings for each research question.
Chapter five
attempts to address the research questions by discussing them based on the findings. It includes discussion on the current state of m-government, its success, and its
benefits.
Chapter six
restates the research questions and their answers as the final finding remarks. It also provides the recommendations for the case study, the limitations of this
research and some suggestions for future research.
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CHAPTER 2 – LITERATURE REVIEW
