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Table 8 Spearmans Correlation Coefficient Statstutor 2014
The third analysis also used descriptive statistics where mean determines the most and least benefits perceived by citizens while standard deviation shows how the data
disperse around mean. Moreover, some comments from citizens and interviews from LAPOR interviewees were also analysed to supplement the questionnaire results.
3.6 Summary This research aims to explore m-government adoption in Indonesia. In order to achieve
this objective, qualitative and quantitative approaches with a case study were used. The data were collected through document investigation, interviews, and questionnaire. The
findings from document investigation and interviews were then analysed qualitatively while questionnaire result was analysed quantitatively by using descriptive statistic and
Spearman correlation. The next chapter presents the findings of this study.
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CHAPTER 4 – FINDINGS
4.1 Introduction This chapter aims to provide findings of the study. The first two sections provide the
overview of m-government implementation and m-government for participation implementation in Indonesia by focusing on the policy and regulation, ICT deployment,
and application and services aspects to answer the first research question. The third section presents the findings of. The next three sections provide findings of the second
and third research questions, consisting of respondents’ demographic, LAPOR success
in encouraging participation, and citizens perceived benefits. The last section
summarises the whole findings.
4.2 M-Government in Indonesia As mentioned previously in chapter 2.2.2, m-government is part of e-government which
focuses on the utilization of particularly mobile phone. The implementation of m- government in Indonesia also cannot be separated from e-government and is regulated
under the umbrella of e-government implementation.
Policy and Regulation
At national level, several policies and regulations were established to support the implementation of e-government. E-government was officially introduced in
Presidential Instruction No.62001 on the ICT development and usability in Indonesia governance. Through this policy, central government i.e. departmental institutions,
ministry institutions, non-departmental institutions, and ministerial-level institutions and regionaldistrict government i.e. province and regency are instructed to
incorporate ICT as “an essential prerequisite of good governance in order to increase
transparency, accountability, and citizen participation in governmental activities” GoI
2001:10. Indonesian Telematics Coordinating Team TKTI 2011 then established Five-Year Action Plan consisting of 71 programs to address four main issues: policy and
legal framework, human capacity, infrastructure access and coverage, and applications for government activities.
