Background of the Study

have to be on their best behavior, linguistically speaking. In such circumstances, it is perfectly natural and right to use colloquial words and expressions and contractions and to take occasional liberties with grammar. The second one is Formal Language is usually defined as the language official conversation, that language agrees with the rules. The conversation feel relatively constrained and with best behavior. Every person who gets conversations probably has more than one topic in their community. The type of the talk or genre that often discussed could be about meeting is like the conversation about the employee with the boss or the same employees talking about the development of their company. Another genre might be about academic is like the conversation between the student into another student also about the student with their teacher to talk about around the class or assignment. The other genre that would be the most is probably casual. In this case the topic could be everything, such as: sport, hobbies, society, entertainment, activities or soon. The causal genre conversation could be the same with gossip because in this case the topic not only about the same situation, but it could be jump from the one topic to the other topic. Sociolinguistics is interesting in explaining why we speak differently in different social context, and also concerned with identifying the social functions of language and the ways it is used to convey social meaning Holmes, 1992:1. Sociolinguistic itself also be considered as the study of all aspect about society, because in sociolinguistic is focusing to explain about how language and society can have a good relation to make perfect each other. Based on Coates, 1986, sociolinguistic studies reveal that linguistic variation is not random but structured: structured linguistic variation us a direct consequence of the structured social variation found in the speech community. The structure social variation found in the speech community can be explaining use more than one way. The person who communicates each other could be men or women. As we know men and women use different style and way in communication. The phenomenon occurs because between men and women, they grow up in different conditions that make different expectation, treatment from their close people. Women and men speak differently in any community and recently sociolinguistics has begun to pay attention to the co-variation of language and sex. Sexist language is concerned with the way language expresses both negative and positive stereotypes of both women and men Holmes, 1992:336. The customers can described as person who visited some restaurants, hotels or other place to enjoying the facilities, food, or everything indeed. Customers at Warung Santai are women and men. Both of them use different patterns of language to communicate each other in their conversation. The phenomenon about the differences between women and men language in conversation is really interesting to observed and analyze. The first reason is because this topic about analyzing conversation by customer has not been discussed by previous students. In the other reason analyzing the women and men language in conversation is very interesting to do, because the people in this world both women and men always talk different style with their partner or their friends. The topic they are discussed could be general topic or especially topic about something.

1.2 Problems of the Study

Based on the background that has been explained, the problems of this study are formulated as follows: 1. What kinds of linguistic features are used by womens and mens language in customers conversation at Warung Santai? 2. What are the linguistic functions of womens language in customers conversation at Warung Santai?

1.3 Aims of the Study

Women and men have a different ways to using language in conversation. This study would like to identify how the way women and mens can be differentiated by the customers conversation at Warung Santai. The aims of this study are: 1. To find out what kinds of linguistic features are used by womens and mens language in customers conversation at Warung Santai. 2. To find out what are the linguistic functions of womens language in customers conversation at Warung Santai.

1.4 Scope of Discussion

Based on the problems which have been mentioned above, the scope discussion in this study focuses on sociolinguistic study because it consists with the society data and take the main point about linguistic features and the linguistic function of womens and mens language in customer conversation at Warung Santai. The discussion limits only in order to get points of sociolinguistic study about the features and women linguistic function to avoid mistake by uncontrolled discussion.

1.5 Research Method

Research method is the most important step when we want to conduct a scientific research. Methodology is the way or procedure that is used in order to examine certain objects. It is the way or process and amount of procedures how to research approaches the problems to find the answer through the finding, collecting, and analyzing the data. Qualitative research method is used in this research. According to Cresswell 2002 Qualitative is an inquiry approach in which the inquirer: analyzes and codes the data for description and themes, interprets the meaning of the information drawing on personal reflection and past research, and writes the final report that includes personal bases and a flexible structure. To conduct a research, there are some methods applied in the process of finding, collecting and analyzing the data, such as: recording the conversation and observing. The research method in this study deals with three parts namely: Data Source, Method and Technique of Collecting Data, and Method and Technique of Analyzing Data. All of those are presented in detail below.