1.5.3 Method and Technique of Analyzing Data
This study was given description about analyzing the customers conversation at Warung Santai. The analyzing was about the most linguistic
features and the linguistic function of women and men language used in their conversation. The data were analyzed based on theories about the features of men
and women language proposed by Lakoff, 1975 and Coates, 2003 and the function of women linguistic features proposed by Lakoff, 1975.
Some steps in analyzing data of this study presented as follows: First, listening the customers conversation at Warung Santai. Second, choose four
between ten customers conversations that related to the topic. Third, write the customers conversation to analyzing. Fourth, categorize the customers
conversation related to the linguistic features of womens and mens language proposed by Lakoff, 1975 and Coates, 2003. Fifth, analyzed the function of the
womens linguistic features proposed by Lakoff, 1975 and using theory of Miscommunication Between Men and Women Coates: 1986 if required.
CHAPTER II REVIEW OF LITERATURES, CONCEPTS, AND THEORETICAL
FRAMEWORK
2.1 Review of Literatures
Review of literatures is chapter about reviewing three theses from previous student and one international journal related to the topic of this research. In this section the step to
analyzing previous thesis and comparing with our thesis. This step needed to make our thesis
different into other thesis and to minimize the similarity and to avoid plagiarism.
There are four studies which gave valuable input in conducting this study, such as three undergraduate theses from the previous students, and one journal international.
The first thesis from previous student is done by Agustini 2008 in her undergraduate thesis, The Politeness Use of Women and Men Languages in Lintas Wisata Tour and Travel
analyzing the politeness differences between men and women language and also the features of each language. In this thesis, the data of this study cosists of formal correspondence emails
about ticket and hotel reservation at Lintas Wisata Tour and Travel from 01 May 2008 until 30 June 2008. The theories applied here were used from Lakoff, 1975 about the features of
women language and by Coates, 1986 about the womens and mens style, and also using the theories about Politeness Maxim proposed by Leech. She clearly discussed the most
different feature between women and men written language using the data from a few emails to the Lintas Wisata Tour and Travel. Different from the previous student, this thesis
certainly discussed about analyzed the customers conversation at Warung Santai using theory the linguistic features of women language proposed by Lakoff, 1975, the features of men
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