How to submit an enquiry about results
6.3.2 How to submit an enquiry about results
Submit enquiries about results online through CIE Direct. For detailed instructions, read our step-by-step guide and watch our video tutorial at www.cambridgeinternational.org/ear
To submit an enquiry for ‘NO RESULT’ or ‘PENDING’ outcomes, visit the ‘Administer Exams’ section of CIE Direct and click on the ‘Enquiries about results’ tab. Click on the ‘NO RESULT (X Grade)/PENDING (Q Grade)’ tab and follow the same process for submitting an enquiry about results. We will email any further information to you.
Cambridge Handbook 2018 (UK) 6 Results and certiicates 133
Important dates
Regulations
Deadlines for submitting enquiries about results, (a) The Head of Centre must support all requests. including enquiries about ‘NO RESULT’ or
(b) You must make sure you have the candidate’s ‘PENDING’ outcomes consent before submitting an enquiry about
June 2018 series results and that he/she understands their
23 August 2018 : applications for priority syllabus grade will remain the same, go up enquiries about results Services 2P and 2PS (only
or go down. Please follow the instructions on available for June series results and for Cambridge
CIE Direct to make sure you hold the evidence International AS & A Level and Cambridge Pre-U
required. By submitting an enquiry about syllabuses)
results you conirm you have the permission and consent of the candidate and that they
If you are submitting a priority enquiry for a understand their syllabus grade will either candidate whose place at university depends on
remain the same, go up or go down. the result of the enquiry, we recommend you
(c) Enquiries must be submitted as soon as possible submit the enquiry as soon as possible after results after we have issued results and before the are released. This will maximise your chance of
deadlines.
receiving the outcome before the UCAS deadline of
31 August.
(d) We will not consider:
20 September 2018: applications for enquiries (i) any telephone requests for enquiries about about results
results, including enquiries for ‘NO RESULT’ November 2018 series
or ‘PENDING’ outcomes; enquiries about results must be submitted through CIE
26 February 2019: applications for enquiries about
Direct
results (ii) any requests for enquiries about results
Deadlines for applying for access to scripts involving component(s) for which June 2018 series
malpractice has been conirmed
23 August 2018: priority copy of script request (this (iii) any requests for enquiries about results does not involve a review of marking)
from individual candidates or their parents/ guardians/carers
14 October 2018 : copy of script request (for use within the centre and not to support any enquiry
any requests for enquiries about results about results)
(iv)
for a component where we have calculated the component mark.
November 2018 series (e) You can only submit enquiries at component
11 March 2019 : copy of script request (for use within
level.
the centre and not to support any enquiry about results)
(f) You can request different services for different candidates in the same syllabus.
We cannot accept requests submitted after the deadlines because we start to dispose of candidate
(g) You can request the same or different services scripts shortly after these dates.
for the same candidate in different syllabuses. (h) All the component enquiries you want us to
review for a candidate within the same syllabus must be submitted at the same time. We cannot accept additional component enquiries for the same candidate and syllabus at a later date.
(i) For each candidate, all the components in the syllabus for which an enquiry is being submitted must be for the same service. For example, you cannot request a Service 1S for one component and then a Service 2S for another component if they are components of the same syllabus.
134 6 Results and certiicates Cambridge Handbook 2018 (UK) 134 6 Results and certiicates Cambridge Handbook 2018 (UK)
Regulations (continued)
submitted ‘NO RESULT’ or ‘PENDING’ enquiry will not update in the ‘Enquiries about results’ section of CIE
(j) You can only submit one enquiry for each
Direct.
candidate’s result in the externally assessed components of a syllabus. You can also submit a Service 5 request in the same syllabus.
Regulations
(a) If an enquiry leads to a change in the candidate’s
6.3.3 How long does it take to process
mark for a component, the candidate’s syllabus
enquiries?
grade will either remain the same, go down or go up.
We deal with enquiries in the order in which we receive them. We will communicate the outcome of your
(b) Where an enquiry does not lead to a syllabus enquiry to you within 30 days of receiving it, or 18 days
grade change, but does lead to a component for priority service requests.
grade change or a percentage uniform mark change, we will not reissue any results
If you are submitting a Service 2P or 2PS enquiry for documentation unless you ask us to by emailing
a candidate whose place at university depends on the
result of the enquiry, we recommend you submit the enquiry as soon as possible after results are released.
(c) Where an enquiry leads to a reduction in a This will maximise your chance of receiving the
candidate’s mark and that mark is carried outcome before the UCAS deadline of 31 August.
forward to a subsequent series, we will use the reduced mark to calculate the candidate’s grade
We will start processing Service 9 requests in the
in that series.
order in which we receive them, once the deadline for enquiries about results has passed. We cannot
(d) Where an enquiry leads to a change to a guarantee a date by which we will complete Service
candidate’s syllabus grade, we will:
9 reports. As a result, they cannot be used to inform
(i) notify you in writing immediately
decisions about retake exams.
(ii) issue a revised statement of results
For candidates wishing to retake in the next exam series, (iii) notify UCAS, and any other universities that we cannot guarantee that we will issue the outcome of
have requested a similar arrangement an enquiry in time to inform the candidate’s preparation
(iv) provide formal written conirmation of the for the retake exam.
grade change to any other university or other If a candidate’s grade goes up as a result of an
institution at the request of the Head of enquiry about results, and you have already entered
Centre or Cambridge Associate
them to retake the exam, we will refund the entry fee. (v) not charge all or part of the fee. See section Please email [email protected] with
6.3.5 for further details.
details of your candidate and the syllabus you have (e) You must inform the candidate of the outcome. entered them for. Once your refund is approved we will
then withdraw the candidate and process your refund. (f) In the unusual event that the outcome of an enquiry brings into question the accuracy of