Support from Cambridge International
1.1 Support from Cambridge International
We provide a wide range of support for exams officers. This section takes you through the support we offer and tells you how to access it.
Our website: www.cambridgeinternational.org
Customer Services address:
Email: [email protected]
Customer Services
Telephone: 01223 553554 Cambridge Assessment International Education Fax: 01223 553558
1 Hills Road Cambridge, CB1 2EU
Please tell us your centre name and number when you contact us. Associate Centres should contact their Cambridge Associate with any queries.
1.1.1 Cambridge International website
• updates on new services
• a look ahead to the next month.
Visit our website for information about:
• administering our exams We send the newsletter to all Cambridge International • schools and Cambridge Associates. If you work in a
our programmes and qualiications Cambridge International school or for a Cambridge • syllabuses and specimen papers Associate and you do not receive it please contact
• latest news and events Customer Services ([email protected]). • professional development
Read the latest newsletter at
• our blog. www.cambridgeinternational.org/examsofficersguide Go to www.cambridgeinternational.org
Cambridge Associates should send relevant information from the newsletter to their Associate
1.1.2 Cambridge Exams Oficers’ Guide
Centres.
This is our step-by-step guide to delivering Cambridge International exams where you can access
Important information
administrative documents and forms, CIE Direct and
a wide range of support materials. Monthly calendars
If you do not read the newsletter or if you
showing all your key dates and activities are also unsubscribe from receiving it you will miss out on available from the Cambridge Exams Oficers’ Guide.
important information about administering our exams.
Visit the guide at www.cambridgeinternational.org/examsofficersguide
1.1.3 Cambridge Exams Oficer eNewsletter
The newsletter delivers updates straight to your inbox at the beginning of every month. It includes:
• reminders about key dates and activities for that month • guidance on key processes
Cambridge Handbook 2018 (UK) 1 Preparation 25
1.1.4 The ‘Help’ section of our website
1.1.6 Digital ile despatch area
The ‘Help’ section of our website contains an online The digital ile despatch area of our website is where we bank of answers to frequently asked questions about
upload conidential materials as digital iles instead of our exams and services. Simply type your question into
sending in hard copy. It is for speciic centres and exams the search box or use the menu to guide you. The ‘FAQs
only. If you need access to the digital ile despatch area and Important Announcements’ section alerts you to
we will send you the relevant instructions. key information.
1.1.7 Secure exchange area
Our ‘Help’ section: The secure exchange area is available for speciic • saves you time
syllabuses that require internally assessed samples to be • contains more than 1200 answers
digitally transferred to us. We will send centres taking • is reviewed and updated daily
these syllabuses the relevant instructions before the • is available 24 hours a day.
exam series.
Visit www.cambridgeinternational.org/help
1.1.8 School Support Hub
1.1.5 CIE Direct
The School Support Hub is a valuable resource for teachers. We send you login details when your centre
CIE Direct is a secure online tool for our exams oficers. registers with Cambridge International. Visit the School It allows you to:
Support Hub for:
• make and submit inal entries • syllabus booklets – they give teachers all the • submit internally assessed marks and forecast grades
information they need to deliver the subject and • download iles, such as provisional and inal
prepare candidates for the exam timetables and results iles
• specimen papers showing examples of what • submit enquiries about results
question papers will look like and specimen mark • schemes detailing how marks would be assigned to
view our fees list in the ‘My Messages’ section. the specimen papers – we produce these for new or
The site is password protected. After we have registered revised syllabuses and we only update them when your centre we send you login details by email. Keep
there is a signiicant revision to the syllabus booklet these details secure. If you forget your password contact
• past question papers
Customer Services ([email protected]). • If the exams oficer changes at your centre send us mark schemes and grade thresholds your new exams oficer’s contact details as soon as
• schemes of work – suggested teaching programmes possible by completing Preparation – Form 6. This form
and teaching activities
is available from CIE Direct. • online discussion forums – a place for teachers to share ideas, resources, questions and answers
Important information
• Principal Examiner Reports – these are produced for particular qualiications and subjects at the end
You will automatically be logged out of CIE Direct of each series. The reports are written by Principal after 20 minutes of inactivity.
Examiners and moderators, and give an overview of how all the candidates performed.
The member of staff at your centre with access to
Cambridge Associates/
the School Support Hub is called the ‘School Support
Associate Centres
coordinator’. They create logins for teachers by accessing the administration pages of the website. They
Cambridge Associates can contact Customer are also responsible for authorising training bookings Services to request access to CIE Direct for their for teachers at their centre. If the coordinator forgets Associate Centres. Once the account has been their password they should contact Customer Services set up, we will upload login details to the ‘My ([email protected]). Messages’ section of the Cambridge Associate’s
CIE Direct account. The Cambridge Associate must Access the School Support Hub at pass the relevant login details securely to their
www.cambridgeinternational.org/support Associate Centre(s).
26 1 Preparation Cambridge Handbook 2018 (UK)
1.1.9 Cambridge Primary Checkpoint and Cambridge Lower Secondary Checkpoint
To ind speciic Cambridge Primary Checkpoint and Cambridge Lower Secondary Checkpoint information in this > Cambridge Handbook, see the index.
We will give you access to the relevant secure websites depending on what qualiications you offer.
These websites contain a range of materials to help teachers plan and deliver the programmes, including:
• curriculum frameworks • teacher guides • schemes of work • planning templates • past question papers and mark schemes • recommended published resources • end of series reports.
For more information visit: https://primary.cambridgeinternational.org https://lowersecondary.cambridgeinternational.org Contact Customer Services if you do not have login
details for these sites.
1.1.10 Communications toolkit
The communications toolkit is the place to go if you are planning an open day or parents’ evening, or if you want to announce your status as a Cambridge International school. You will ind presentations, videos, posters, event banners, press releases and more.
Everything is free to access. If you want to download your customer logo you will be asked to log in using your centre number.
Access the communications toolkit at www.cambridgeinternational.org/toolkit
1.1.11 Syllabus updates
Keep up to date with changes to the syllabuses taught at your centre by signing up for syllabus updates at www.cambridgeinternational.org/syllabusupdates. We will then email you details of any changes to syllabuses in your subject area including:
• new syllabuses • revisions to content and assessment of existing syllabuses • syllabuses we are withdrawing.
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