The Description of Kaban Group Personnel

Figure 9: the Graph of the Personnel of Kaban Group Shop Experiences in Learning English 2 The Frequency of Using English From the question number 3 in part 2, the writer found that 27 90 participants had ever served foreign customers. Some of them admitted that they encouraged themselves to serve and build communication with the foreign customers in order to practice their English. Meanwhile, the rest of them, 3 10 participants admitted that they had never served foreign customers, mostly because they were not confident to speak with them because they did not have enough knowledge and skill to communicate using English. From the 27 participants who had ever served foreign customers, 6 22 of them tried to use English when communicating with foreign customers. If they faced problem in communication, they tried to solve it by using gesture. Their main goal is to speak and practice their English. Eleven 41 participants sometimes used English when communicating with their foreign customers. Some of them stated that they usually Had ever Studied English, 100 PLAGIAT MERUPAKAN TINDAKAN TIDAK TERPUJI passed their foreign customers to their friends whom they thought had more knowledge in English than them when they faced problem in communication. Ten 37 participants admitted that they rarely served foreign customers because they mostly worked in warehouse division; therefore, they did not have enough opportunity to communicate with foreign customers. The following is the Graph of the Frequency of the Personnel of Kaban Group Shop in Using English to Communicate with Foreign Customers. Rarely, 37 Somet imes, 41 Frequent ly, 22 Figure 10: the Graph of the Frequency of the Personnel of Kaban Group Shop in Using English to Communicate with Foreign Costumers 3 The Importance of Learning English From the question number 1 in part 3, the writer found that 28 93 participants stated English was important to support their job and 3 7 of them stated it was not important because they rarely used it and their job division did not give them chance to serve customers, such as warehouse division. Below is the graph of the Importance of the Personnel of Kaban Group Shop in Learning English.